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NICHE eBOUTIQUE PRODUCT OVERVIEWkf`eb==É_lrqfnrb

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NICHE GARMENTS PRODUCT OVERVIEW


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NICHE eBOUTIQUE PRODUCT OVERVIEW

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Welcome to the eBoutique Implementation and Training Manual. This Chapter outlines what to expect from this Manual and how to use the manual in the most efficient way.

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You have chosen to implement a Niche driven Retail or Wholesale website. Our website customers enjoy seamless integration between Niche Garments and our eBoutique website.

This manual is designed to guide you through the process of implementation of your new website from initial planning meetings through Mockups to Go Live of your site.

Please read this guide carefully as it will make the implementation process much clearer and enjoyable and prevent any nasty surprises !

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Your website will be hosted on a Niche Server in a secure data centre. The website accesses your Web database to load and store information.

An application is loaded on to your Niche Garments Server which does the synchronization between Niche Garments and Niche Web. Depending on expected traffic the application can be set to check the web as frequently as required.

This utility transfers

• Sales OrdersStyle InformationPhotos and SwatchesStock Level InformationFreight Information Shipping Statuses

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Your eCommerce system will allow you to show off and sell your products. It can be styled to suite your companies look and feel. Having said that there is a standard frame work that needs to be adhered to. ^åó=ÇÉîá~íáçå=Ñêçã=íÜáë=Ñê~ãÉ=ïçêâ=EáÑ=íÉÅÜåáÅ~ääó=éçëëáÄäÉF=ïáää=áåÅìêÉ=~ÇÇáíáçå~ä=ÇÉîÉäçéãÉåí=ÑÉÉë=~åÇ=ã~ó=äáãáí=óçìê=~Äáäáíó=íç=ã~áåí~áå=óçìê=ëáíÉ=áåíç=íÜÉ=ÑìíìêÉK=

Below are illustrations of the standard frameworks

j~áå=m~ÖÉYour home page can be customised to include images (static or as a slideshow) and text or images. Promotions can be shown as horizontal or vertical and can scroll with links to various parts of the site e.g. Sale items or a specific category (e.g. Dresses). Your product navigation can be based upon Department and Category OR Season and range, accessible via an accordian style navigation or via filtering drop down menus.

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Search results are displayed with or without style details. Click on the thumbnail to view enlargement and to add to the shopping cart. Prices can be shown as RRP and/or sale Web Price.

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Detail Screen

The ability to upload multiple images to a style ensures the maximum exposure, including:

•Alternative views (front, back, side, detail), viewable as enlargements on rollover

• Fabric swatches with enlarged swatch view on rollover and/or product colourway view

• Zoom enlargement feature for closeups

• Lightbox enlargement view

•

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By linking specific styles you can create a ‘Complete the Look’ feature to show coordinating or recommended styles or draw automatically from the category for ‘You May Also Like”

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Text PagesYour text pages can be further styled to match your corporate identity and the site design and layout. Visual elements such as background im-ages and overlaid text enable you to further showcase product and create pleasing visual interface whilst providing the necessary information.

Standard pages include about, information on deliveries and returns procedures, sizing charts, contact information including maps, terms and privacy. PDF documents such as order forms and catalogues can be uploaded for download.

Your contract will advise how many additional text pages have been included your implementation.

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Ok.. Its time to get started, this chapter outlines the processes that you and Niche need to do to get that beautiful Website Live as soon as possible.

The Process `çåíê~Åí=páÖåÉÇ=~åÇ=fåáíá~ä=m~óãÉåí=ã~ÇÉ

Before any work can be started a contract needs to be agreed to and signed. Also the agreed initial payment needs to have been made. It is extremely important to understand the Scope of the Work to be Completed within the Contract. This will outline the number of static pages that will be also be created.

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Once all of the paper work has been sorted out then we can roll our sleeves up and get moving.

We will schedule a Kick-Off Meeting. This meeting will last roughly 2 hours and this is where you will have an opportunity to meet your Project Manager and Web Developer.

During this meeting we will collect information about your vision for your website. This includes discussions about Look and Feel, Payment Methods, Photography and Artwork. We will also talk

timeframe expectations and agree to a schedule. We will also show you how to log into our Project Management and Incident Tracking system, so you can determine the progress of your project.

Mock Ups

Once the Kick Off Meeting has been completed many things start to happen at this point. One major millstone will be the completion of some initial mockups of how your site will look and feel. You will get 4 key pages of Mockups - Home Screen, Search Screen, Detail Screen, Checkout Screen.Once the Mock Ups are complete we will arrange a meeting with you again to go through the mock ups and note any changes you require. This is an extremely important meeting as you get one chance to make comments and change suggestions. Once we comply these changes we then

produce another set of mockups ready for you to sign off on. ^åó=ÑìêíÜÉê=ÅÜ~åÖÉë=åçí=ãÉåíáçåÉÇ=áå=íÜÉ=jçÅâìé=ÇáëÅìëëáçå=ãÉÉíáåÖ=ïáää=ÄÉ=çìí=ëáÇÉ=íÜÉ=ëÅçéÉ=çÑ=íÜÉ=éêçàÉÅí=~åÇ=ïáää=áåÅìê=Éñíê~=Åçëíë=~åÇ=éêçàÉÅí=íáãÉ=ÇÉä~óë.

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While we start working on your Mock Ups, theres plenty for you to do while you wait. We will discuss these tasks with you in detail, however heres a summary.

Organise Payment Gateway

To accept credit card payments in Niche Boutique and to keep the ball rolling you need to either have a SecurePay account or PayPal Account or Both.

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To accept credit card payments via Secure Pay Follow these steps:

pqbm=N=K=Obtaining Internet Merchant ID from your bankYou need to obtain a Internet Merchant Facility from one of the below banks before we can apply for SecurePays services. This can take some time so the sooner you get this process underway with your bank the better.

! ! ! !

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Details Required: 7 digit merchant idPhone: 1300 366 988

Phone:1300 760 278Details Required:15 digit merchant id

Phone: 1300 760 278Details Required:15 digit merchant id

Phone: 1800 655 204Details Required: 14 digit merchant id and 8 digit terminal id

Phone: 13 24 84Details Required:14 digit merchant id and 8 digit terminal id

Phone: 1800 730 554Details Required: 15 digit CAIC id & 8 digit terminal id

Phone: 1800 232 204Details Required: 15 digit merchant id and 8 digit terminal id

Phone: 1300 338 767 (option 1)Details Required: 8 digit electronic banking number & terminal id made up of 6 numbers and letters

Phone: 1300 363 614Details Required:10 digit merchant id

Phone: 1800 029 749Details Required: 8 digit merchant id

Phone: 1300 360 060Details Required:10 digit merchant idPhone: 1300 760 278

Details Required:15 digit merchant id

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We can take it from here. Just give us the Merchant details from the previous step along with your credit card number (so we can pay for the SecurePay account on your behalf and we are away. You may also like to review the plans for Securepay at http://www.securepay.com.au/contact-us/pricing/ and let us know which plan suites you. However most people select the Pay As You Go Plan which has a joining fee of $395.

Please send any emails you receive from Secure pay to your Project Manager. We need this information to program your Website.

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Ok don’t stress if you have no idea what this is all about. Just keep reading:

tÜ~í=~å=ppi=\=Well nearly every website that requires users to log in or enter private financial information---such as banking, commerce, and email websites---is secure, meaning that the information transmitted to and from that website is encrypted. In order to display a secure website, web browsers require the site to present an SSL certificate verifying its identity. If there is no certificate, or the information on it is incorrect, the browser will display an error message recommending to the user that he not use the website.

eçï=aç=tÉ=dÉí=låÉ=\=Thats the easy bit we can do this for you all we need is your credit card details (again) . We source your SSL certificate from a Company called GoDaddy.com and these certificates once purchase will need to be renewed every year or two (depending on how long you purchase initially). Again you will be receiving some emails from GoDaddy we will need these emails so we can put the SSL certificate on your website.

PAYPAL

To utilise payment by PayPalYou will need to setup up a business paypal, once you have setup up this account then provide this information to Niche Staff so they can configure it to be used on the web.

Go to www.paypal.com/au click on the sign up button and choose business account. See PayPal.

Paypal is the simplest and cheapest method for accepting a receiving payment for transactions without having go through an institution. Ideal for low volume traffic websites.

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http://www.securepay.com.au/contact-us/pricing/

http://www.securepay.com.au/contact-us/pricing/

http://www.paypal.com/au

http://www.paypal.com/au

Setup A Google Analytics Account

You will also need to setup a Google Analytics account. Once you have the details share them with us so that we can link your site to it. Google Analytics provides great information on just how well your site is performing.

Prepare Niche Garments

If you are an existing Niche Garments user integrating with Niche Web then you may find that more effort is required to prepare Niche Garments for the web. When entering information care needs to be taken that any changes in Niche Garments may end out to the web.

Once the web is turned on supporting items such as Departments, Categories, Seasons etc are automatically sent to the web. Therefore it is important that these items are cleaned up to prevent messy data from being sent to the web. See the chapter Preparing Garments for Web and complete the steps there. You may need some help there which is why we usually allocate training time to help you get this right.

Prepare your Images

Time to start shooting your photos to go on the website (if you haven’t done already).

All images must be of a JPG extension. All images must of the same aspect ration i.e. 6 x 4. Ensure the image is no larger then 500K or better still if the original images were already resized to the large image displayed on the web. Most people start off by just having one main image for every style they display. However you may want to include multiple images of a style we call those secondary images e.g. Front, Back, Side, Back.

You can also post swatches if you like. These images should be square.

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Pre Live Site

Once your mock ups have been approved and signed off, we will begin building your Pre-Live Candidate site. Eventually this site will be fully functional so that you can fully test the site in preparation for go live.

During this time we may need to upgrade your Niche Garments application to the latest build.

Once all the technical stuff has been completed from our end you will be able to start seeing what your styles look like up on the website.

Once the Candidate site has been completed you will be invited to provide a list of feedback items for update of the site. This is an extremely important time. You get to revise the site once only. Any further modifications outside these revisions will incur additional charges and prevent you from going live on the agreed date.

It is strongly recommended that you throughly test your site prior to go live. This means end to end testing of the whole site , including putting test sales transactions through the site.

We will also like to test your site as well but this means we will need a credit card from your company to complete these charges. Don’t worry you can easily and quickly reverse the transactions through your SecurePay portal.

On the following page is a checklist we follow for your site. It is strongly recommended that you also complete this checklist prior to submitting your revisions for the Candidate site. This checklist should be used in conjunction with your other checks like layout, spelling and content review.

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Pre Live Checklist.

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Pass Fail Comment

Add 2 Items to Basket

Ensure Freight is quoted successfully

Click on the Checkout button

Sign Up as a new user.

Ensure check out pages are Secure

Sign Out

Sign In

Add 2 items to Basket

Check out and pay

Check email to company is received.

Ensure S/Order is received in Garments

Stock levels of styles are correct e.g. out of stock items.

Select Change Password for user. Ensure you receive change of password email.

Ensure you can update customers details.

Go Live

Its time to push the button to Go Live. In order to do this we need your DNS account details so we can point your existing domain name or new sub-domain name to your new site.

We will go through this with you and help you find these details. We will start work on obtaining these details during the initial Kick Off Meeting.

Thats it your site is LIVE. Congratulations we know your going to love it and so will your customers !!

You will probably need some training and guidence along the way to ensure your orders are arriving and you are handling them correctly.

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This chapter is designed to users setting up and using Niche Boutique.

These workflows are generic and may not completely suite your needs but they are a good starting point. You may elect to engage Niche to help you write workflows specifically for your company if so contact us.

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Setting Up Styles ready for a website is very similar to setting up styles for normal day to day use within Garments. This workflow aims to highlight the essentials needed to setup a style for either a Retail website or a Wholesale website or both.

This section outlines this process.

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2. Choose the fåÇÉñ from the píóäÉë section

3. Either click ^ÇÇ to create a new style or double click on the style you wish to get ready for the web.

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Style Code Obviously you need a style code. This is used through out Niche anyway. This field is displayed on the web in all searches and information about the style.

aÉëÅêáéíáçå Obviously you need a description. This is used through out Niche anyway. This field is displayed on the web in all searches and information about the style.

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These fields are most commonly used to determine how a web customer navigates the website and needs to be carefully considered so that the customer’s experience online is clean and logical. Department and Category act as a hierarchy Department being a higher level with Categories below it.

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Label needs to be setup for Niche Web. Optionally this can be displayed for each product. Also this field can be utilised as a search field for the Style Finder or key navigation for customers.

If you have multiple branded websites. Garments uses this field to determine which website style will be displayed on.

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Like Department and Category these fields are most commonly used to determine how a web customer navigates the website and needs to be carefully considered so that the customer’s experience online is clean and logical. Range and Story act as a hierarchy Range being a higher level with Stories below it. These fields could be used as an alternative to Department and Category or in addition to Department and Category.

Whether these fields are used as navigation or not they need to be populated anyway.

If the website utilises the “You May Also Like” function items with a similar story to the style selected by the customer will be shown here.

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Click on this tab. This tab determines type of item and which type of website it may appear on e.g. Retail or Wholesale and also how to sell each item when on there.

Retail Section

In the Retail/Web section change the Shopping tab to general for this item to appear on the Retail website.

• Check the Stock checkbox if you wish the style to only be available to be sold the styles are showing as in stock in Garments.

• Check the Pre-Order checkbox if you want to alert the customer if a colour size is not available and allow the item to be ordered as a “pre-order” when the next stock arrives.

Wholesale Section

In the Wholesale section if any option is set to “General” this style will be displayed on the Wholesale website.

• Set the Catalogue option to General if you want to display the item without prices.

• Set the Stock option to General if you only want to sell the style if you have the required stock on hand within Garments.

• Set the Indent option to General if you want to sell the item regardless of stock on hand within Garments.

Web 2 Tab

Click on this tab to give more details about your style

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Web Description

This field must be completed. Here you can type a description in detail to sell the item on the web.

Relative / Absolute

This allows you to determine which order the styles listed in search results appears. E.g if the user clicks on “Dress” group, which dresses will be displayed first.

• Relative = Group ( The higher the group number for this style the higher it appears in any search results)

• Absolute = position in group

Meta Tags

Meta Tags creates code for individual pages to help with Search Engine Optimisation so these fields should contain key words that a customer may type into a search engine to find your garment.

Meta Title Tag

These Meta Tags will show on the address bar of the page when it opens. If you want the default Style Number and Description click Auto Tag.

Meta Description Tag

These meta tags cant be seen to the normal user, they are in the raw code of the web pages and search engines use this to help deliver your pages in search results. Click Auto Tag button to use the Web Description here.

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Graphics

Each style should have at least 1 graphic assigned to them.

To do this:

1. Click on the button.

2. Click the button.

3. Find the Graphic and click the button.

Note: All graphics should be stored on the servers local drive and should be able to be accessed by all Garments Users. Once graphic has been linked and sent to web please do not remove or rename graphic file from sever. This can cause some issues.

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4. If the image you are adding is the “Main Image” e.g. the image that customers will see first and when they are searching for an image, tick the Main and Visible for web next to the image you have just added.

5. Repeat Steps 2 to 4 again for any secondary images you might want to add to the style also. Each of these images should only be ticked as Visible.

6. Click Exit to return to the main screen.

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Swatches

To add swatches to your styles to upload to the web follow these steps.

1. From the main style screen click on the button.

• If you want to assign a graphic tick the check box next to Swatch Path/File of the colour you want to assign the style.

• If you want to assign a RGB colour for an item you don't have a graphic for , tick the check box next to the colour you want to update.

2. Find the Graphic and click the button.

3. Repeat for each colour.

Note: All graphics should be stored on the servers local drive and should be able to be accessed by all Garments Users.

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Price Points

A style going up to a retail website requires 2 price points, a retail price point and web price point.

Click on the Price Point tab

Send Styles to Web.

Once a style is ready to be sent to the website, click on the send to web option. Within 30-40 mins the style will be available online.

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Once you can see all your styles on your website, you may want to rearrange the left side navigation menu where your customers select a particular department or category to review your styles.

To do this you have two options change each department and category style by style or utilize a Garments Utility that helps you do this in bulk. If you choose option B then read on.

To access the Categories utility follow these steps:

1. From the Product Design tab choose Garments Setup

2. Choose Categories option

From this screen you can manage departments and categories.

Departments

To Add a New Department (A department must exist before a category can be added).


2. Enter the Department name and click the OK button.

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Mark a Department as Active/Inactive

This is used if you don’t want the department and category displayed online yet you still want the styles to be available to the user by other means such as promotion or Label etc. Remember if no styles associated with a department are visible online the Department and associated categories will not appear.

1. Select a department from the drop down list

2. Click the button

Remove Department

Select a department from the drop down list

Click the button

You cannot remove a department that has categories or styles using this department.

Categories

To Add a New Category

1. Choose the Department you want to add the category to from the department list on the left hand side of the screen


3. Enter the Category name and click OK.

Merge Categories

The Merge Categories option allows you to move styles from one category to another and then remove the original category. For example you may want to merge a category “Formal Dresses” into an existing category Dresses.

This can be also be used to move styles with a category in one department into a category of another department. For example we

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need to move styles with the Category “Dress” in the department “Formal” into a Category called “Dress” in the department Womens.

This is a powerful tool to make large changes to your Department/Category structure.

To Merge Categories.


2. Choose the Department and Category you are moving from in the fields From Department and From Category

3. Choose the Department and Category you are moving the styles to in the fields To and To Category.

To Move A Category

You can use this function to move a whole category into another department.


2. Choose the Department of the Category you wish to move

3. Choose the Category you wish to move

4. Choose the department you wish to move too


Delete Categories

Click the delete button to the right of the category name. Only categories that have not been assigned to a style can be deleted.

1. Click the button along side the category you wish to delete.

Re-Sequencing your Department and Categories.

If you want to re-arrange the order that your departments appear online or rearrange the order your categories appear online within the departments follow these steps.

Department Re-Sequence

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• This displays a list of departments to sequence

3. Use click the button

• This assigns a sequence number to the departments

4. Use the arrows along side each department to move the departments to the desired order.

5. Click the button when finished and click to save changes.

Category Re-Sequence


2. Select the Department of the Categories you wish to re-order.

• This displays a list of Categories to sequence


• This assigns a sequence number to the categories within this department

4. Use the arrows along side each Category to move the Categories to the desired order.

5. Click the button when finished and click to save changes. Once you can see all your styles on your website, you may want to rearrange the left side navigation menu where your customers select a particular department or category to review your styles.

Rename Department and Categories

1.Double click on the Department or category you wish to change the

name for

• A window appears and you can now change this department or category’s name

2. Enter the new name of the department or category.

• This will update all styles that have been assigned this department or category

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If you are using Range and Story for Navigation purposes you may need to re-arrange your Ranges and Stories to suite your prefered navigation

preferences. Also if you are using the feature “You May Also Like” you may want styles to share similar Stories so you may need to re-arrange or merge stories together to have the desired affect online.

To do this you have two options change each Range and Story style by style or utilize a Garments Utility that helps you do this in bulk. If you choose option B then read on.

To access the Stories utility follow these steps:

1. From the Product Design tab choose Garments Setup

2. Choose Stories option

From this screen you can manage Range and Stories.

Ranges

To Add a New Range (A department must exist before a category can be added).


2. Enter the Range name and click the OK button.

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Mark a Range as Active/Inactive

This is used if you don’t want the Range and Category displayed online yet you still want the styles to be available to the user by other means such as promotion or Label etc. Remember if no styles associated with a department are visible online the Department and associated categories will not appear.

1. Select a Range from the drop down list

2. Click the button

Remove Range

Select a department from the drop down list

Click the button

You cannot remove a Range that has Stories or styles using this Range.

Stories

To Add a New Story

1. Choose the Range you want to add the Story to from the Range list on the left hand side of the screen


3. Enter the Story name and click OK.

Merge Stories

The Merge Stories option allows you to move styles from one Story to another and then remove the original Story. For example you may want to merge a Story “Formal Dresses” into an existing Story Dresses.

This can be also be used to move styles with a story in one department into a story of another department. For example we need to move styles with the Story “Dress” in the Range “Formal” into a Story called “Dress” in the Range Womens.

This is a powerful tool to make large changes to your Range/Story structure.

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To Merge Stories.


2. Choose the Range and Story you are moving from in the fields From Range and From Story

3. Choose the Department and Category you are moving the styles to in the fields To and To Category.

To Move A Story

You can use this function to move a whole story into another range.


2. Choose the Range of the Story you wish to move

3. Choose the Story you wish to move

4. Choose the range you wish to move too


Delete Stories

Click the delete button to the right of the story name. Only story that have not been assigned to a style can be deleted.

1. Click the button along side the story you wish to delete.

Re-Sequencing your Range and Story.

If you want to re-arrange the order that your ranges appear online or rearrange the order your stories appear online within the stories follow these steps.

Range Re-Sequence



• This displays a list of Ranges to sequence

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• This assigns a sequence number to the Range

4. Use the arrows along side each Range to move the Ranges to the desired order.


Story Re-Sequence


2. Select the Range of the Story you wish to re-order.

• This displays a list of storys to sequence


• This assigns a sequence number to the stories within this range.

4. Use the arrows along side each Story to move the Stories to the desired order.


Rename Range and Stories

1.Double click on the Range or Story you wish to change the name for

• A window appears and you can now change this Range or story’s name

2. Enter the new name of the Range or Story.

• This will update all styles that have been assigned this Range or story.

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Complete the Look

Complete the look feature of Niche Web allows you to link specific products together so that when a customer looks at a product pre-defined linked products will be displayed under a section called “Complete the Look”

If you have elected to utilize the “Complete the Look” feature of your new website you will need to link each individual styles to other styles.

In order for you to link your styles the styles themselves should already have been sent to web.

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1. Choose the=mêçÇìÅí=aÉîÉäçéãÉåí ribbon

2. Choose the fåÇÉñ from the píóäÉë section

3. Click the button next to the Style you want to link.

4. Choose a Style from the Add drop down list to add to your style

• The style will be added to the list of styles that will be displayed in the Complete the Look section for this style.

5. If you want the link to be “Reciprocal” i.e. The linked style should also be linked back to the main style you can check the Reciprocal Linking check box.

6. Repeat steps 1 to 5 for all styles you wish to link.

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Re-Order your Linked Styles

You may want to re-arrange the order your styles appear in the Complete the Look section.

To do this use the along side each linked style to adjust the order.

Delete a Style from Linking

You may want to remove a style from appearing in the Complete the look section for this style.

To do this click the button along side the style you wish to remove.

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Relative and Absolute

As previously discussed in this chapter, Relative and Absolute values allow you to determine which order the styles are listed in search results. E.g if the user clicks on “Dress” department, which dresses will be displayed first.

In Section 1 you saw how to add this relative and absolute values to each style individually. In this section we will review how you can make quick changes to Relative and Absolute values from a list making it a lot easier and quicker to make mass changes.

If you are like most people you will have no idea what these terms actually mean, read on and all will be reveled .

Relative

In short the Relative field of the style is the Group the style is apart of.

For example you may have 3 styles that have a Relative Group of 10. These styles would appear above any styles that have a Relative Group of 9.

In summary the higher the Relative group the sooner the style will appear in any list.

Absolute

Each style can have its own unique Absolute value and this value determines it’s position within the Relative Group. For example: There are two styles in Relative Group 10 one may have an Absolute value of 99 and the other an Absolute value of 2. The style with a value of 99 will appear before the style

with an Absolute value of 2.37

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These 3 styles have a Relative group of 10

These 3 styles have a Relative group of 9

Absolute Value99

Absolute Value60

Absolute Value2

Absolute Value120

Absolute Value14

Absolute Value9

To make it more interesting if you had a style that had a Relative value of 4 and an Absolute value of 120, the style would would still appear after a style with a Relative value of 10 and an Absolute value of 2. Hopefully the diagram to the left makes this seem clearer.

In summary Relative is a Group of Styles and Absolute values determine the order of styles within the group.

To change the relative and absolute values in bulk follow these steps:

1. Choose the Product Development ribbon

2. Choose the Index from the Styles section

3. Click the button switch next to the Controls field you should see a Relative and Absolute value fields.

4. You can now enter or re-order your styles basing on the Relative an Absolute grouping you want to apply.

• Your style order will now be re-arranged next time Garments syncs with your website.

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Now its Time to Promote Your Styles

As well as displaying your styles in via Department and Categories you can setup promotions. For example you may decide to promote a series of styles as New Collection. This means these styles can be quickly accessed by your site visitors. These styles will still be accessible via searches by traditional Department and Category navigation. There are many alternative ways to use this promotion engine. Outlined here is the most popular way, however you may discuss alternative methods with your Implementation Manager.

To do this you need to create a promotion.

1. Tag the Styles you want to include in your promotion

2. Select Web and POS ribbon.

3. From the Web Group choose Promotion.

4. Click to create a new promotion.

5. Enter a Name for the Promotion. This will appear as an item in the Accordion for Promotion. Tip:Try to keep the name short and descriptive.

6. Enter a Description, This longer description to describe the promotion, this field is not displayed on the website.

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7. Enter Duration Start / End Date : A promotion must have a have a start and end date / time. The minimum period a promotion can run for is 1 hour.

8. Select a Market Type: Select the target audience for the promotion

• Web - Retail Online

• Wholesale - For a Wholesale Website

9. Tick the field.

• If this is ticked The promotion will be visible on the Website.

• If this is unticked the promotion will not be seen on the website. If your using the coupon option within this promotion you will mostly likely want to keep this unticked.

10. If you want to create a coupon that a customer can enter at checkout to receive a discount ensure the Coupon option is ticked and complete the coupon options with this screen. Explained in this step. Other wise leave unticked and go to step 11.

• In the Field Coupon. Enter a short code that the customer on your website will enter to obtain the discount.

• The Dollar field lets you determine the type of discount the customer will get when they enter this code. Tick the box if you require a set dollar discount amount off the sale. Leave unticked if you wish to apply a percentage discount off the entire sale.

• In the Discount field either enter the dollar or discount amount you want to make the coupon worth (depending on what you choose in the previous sub step above.

• In the Minimum Spend field enter the minimum amount the customer will need to spend on an order before the coupon code will work.

• If you have a budget for the coupon campaign in general you can set either or the limits for maximum dollar usage or maximum usages using the fields Maximum Usage or Maximum Dollar fields.

• The Maximum Uses Person field allows you to set limits on how many times one user can utilise a coupon

11.To Add the styles to the promotion you tagged in Step 1. Click the

button.

12.Click the Tagged Garments option

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13.Click the button.


15.You can now add additional styles individually by choosing a style from the drop down.

16.You can remove a style from the promotion by clicking on the next to the style you wish to delete.

17.You can re-arrange the order of the styles by using the next to the styles.

18.Click button

18.Choose to save the changes.

19.Change the Web Status. To “Send to Web”


19.Click button.

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If you are utilizing our dynamic Stockist Page you will need to setup the customers you want to appear there

To do this you need to alter your customer records, by following these steps:

1. Choose the Sales ribbon

2. Choose the Wholesale from the Customers section.

3. Double click on the customer you want to appear online.

4. On the field Stockists select the Preferred Local Stockist (Other options here are yet to be fully implemented).

5. Click on the Stockist tab. Fill in the full details of the stock that you wan displayed on the website.

6. Set customer Web Status to “ Send to Web”

7. Exit and save your changes.

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One of the decisions you will need to make when you are getting ready to sell online is determining what countries you are going to sell to and what freight you will be charging your customers in those countries.

It should be noted that no matter what country you are selling to all customers will see the same selling price in the same currency. Usually this is Australian Dollars if your primary market place for online sales is Australia.

What you can determine however is how much freight you can charge for items when shipping to a specific country.

Setting Up Shipping Countries.

To add new countries to ship from follow these steps:

1. Choose the Company ribbon

2. Choose the Countries from the Setup Items section.

3. Click the Add button to add a new Country.

4. Click on the drop down list under Country List and select the country you want to include.

5. Repeat step 4 for all countries you want to sell to online too.

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These work flows deal with handling customer orders and invoices where refunds or exchanges are required

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The following procedures relate to Changes made to Orders before and Invoice has been generated. These procedures do not take into consideration any SecurePay or PayPal processioning.

The following process should be followed for a Web Order that has been cancelled and payment on SecurePay or PayPal has been reversed or refunded (before it has been invoiced in Garments). This process is broken down into 3 steps

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• Select p~äÉë Tab

• Choose=lêÇÉêë

• Search the Sales Order you wish to finalise.

• Click the next to the order you wish to finalise.

• Choose the cáå~äáëÉ=p~äÉë=lêÇÉê=from the list and then click the `çåíáåìÉ Button

• This will change the status of the Sales Order to

46

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To offset the initial receipt that was generated when the order was created you need to create a negative receipt for the same amount as the initial receipt. To do this follow these steps:

• Select the cáå~åÅÉ ~åÇ=dÉåÉê~ä=iÉÇÖÉê=Tab.

• Select the RÉÅÉáéí option from the `~ëÜ=_ççâ section of the ribbon.

• Click the ^ÇÇ button to add a new receipt.

• In the field `ÜÉèìÉ number . you may want to enter the reversal id from within SecurePay.

• In the field m~óãÉåí=Ñêçã you need to select your web customer client. E.g. Eboutique

• In the field aÉëÅêáéíáçå enter the notes relating to this particular cancellation e.g why , who authorised etc.

• In the field ^ãçìåí enter a negative symbol and the exact amount of the original payment.

• Click the bñáí button when you have finished the steps above.

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Once the Negative Receipt has been raise it needs to be Allocated against the initial Receipt to do this follow these steps:

• Select p~äÉë tab

• Select the=tÜçäÉë~äÉ option from the `ìëíçãÉê section of this tab.

• Find your Primary web client e.g. Retail Web.

• Double Click on this Customer to open the details.

• Click on the ^ääçÅ~íáçåë Button.

• Find the Find the Original Receipt (Negative amount)

• Click the next to the negative receipt.

• Click to Allocate this receipt.

• Click the again to allocate the Positive receipt (Refund Receipt created in Step 2) to the Negative receipt..

• Click the p~îÉ button to confirm the Allocation and then click bñáí.

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•

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