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RESUME

NIGEL VICKERS

I am a senior professional with over twenty years of information technology experience serving a variety of national and international clients. My background includes a balance of business and information technology experience in the travel, retail, provincial government, insurance, telecommunications, transportation and software development sectors.

I have extensive experience in practical business modeling, enterprise architectures, business process reengineering, organizational change management, technology renewal and mentoring, and project leadership and team facilitation.

CONTACT INFORMATION

HOME: (905)-791-9390 EMAIL: THENIGE@POBOX.COM

ADDRESS:

N IGEL V ICKERS 25 SQUIRRELTAIL WAY BRAMPTON, ON L6R 1X4

L INKEDIN:

HTTPS://WWW.LINKEDIN.COM/IN/NIGELVICKERS

EMPLOYMENT

TJX Canada/WINNERS Merchants International L.P. (Aug 2014 – Present) Mississauga, Ontario

TJX Canada represents the Canadian divisions (Winners, Marshalls, Homesense) of the TJX Companies, Inc. (NYSE: TJX) - an American apparel and home goods company based in Framingham, Massachusetts. It is one of the largest international apparel and home fashions off-price department store chain in the United States and Canada. SENIOR SYSTEMS BUSINESS ANALYST: Responsible for the delivery of IT artifacts across the systems life cycle, supporting the Merchandise and Planning business team for Winners, Marshalls and Homesense business lines. Analysis by design, Inc. (Sep 1993 – Aug 2014) Brampton, Ontario

Analysis by design, Inc. was established in 1993 to provide business analysis and architecture services to the information technology market. We deliver IT services in business analysis and has evolved with advancements in software development and technology to provide the up-to-date skills, quality and reliability our clients expect.

OWNER/CONSULTANT : Responsible for the delivery of IT services in the areas of business analysis and business modeling to clients.

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ASSIGNMENTS AND PROJECTS

TJX Canada/WINNERS Merchants International L.P. (Aug 2014 – Present) Mississauga, Ontario

Food Handling Compliance Project

The project objective was to conduct a thorough study of the food handling cycle from order to shipping to stores, and identify opportunities for improvements. The solution will provide a positive impact to sales and increase productivity through a reduction in manual activities and improved accuracy at the Distribution Centre.

As a lead member of the improvement discovery team – conducted in-depth interviews to capture current food processes, handoffs, pain points, and requirements to resolve high-priority pain points. The approved recommendations were transitioned to the project intake process for estimates and resourcing.

New West Coast Distribution Centre Project (Picasso)

The project objective was to deliver an additional 400,000 to 600,000 sq. ft. Distribution Centre in British Columbia, Canada to satisfy future supply chain needs based on the most recent 10-year sales forecast. As a result of the activation of the new Distribution Centre, TJXC can reduce its carbon footprint by eliminating millions of miles travelled within supply chain network and improve the speed to market for Western Canada stores.

As a member of the Merchandising team – re-validated and revised the initial business requirements and completed the functional requirements for four (4) Buying applications, two (2) data management applications and two (2) centralized web services for Routing and Lead Time calculations.

Once functional requirements were finalized, continued to develop test scenarios, supported Acceptance testing, coordinated post-implementation verification (PIV) and participated in user support during the warranty period.

TriBrand Website Revamp Project

The project objective was to refresh the three brand websites (i.e., Winners, Marshalls, Homesense) utilizing responsive design to create a more engaging user experience, regardless of how consumers access the websites – be it from mobile, tablet or desktop.

On assignment to the Marketing team - conducted interviews and workshops to capture visitor experience, hardware support and ongoing management requirements to be included in the vendor RFP.

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Ministry of Children, Youth and Social Services (Feb 2013 – Jul 2013) Toronto, Ontario

SENIOR BUSINESS ANALYST : Responsible for the development of business architecture artifacts and supporting business and IT Blueprint analysis for Children and Youth Services projects in the Cluster.

Child and Youth Mental Health Business Architecture (CYMH BA) Project

The project objectives were to create a business and information architecture for CYMH services which define the business and establish the service management requirements of a transformed system; and deliver an IT Blueprint including solutions analysis and recommendations of the transformed system.

As a member of the core CYMH project team in the Information Management and Architecture Branch – conducted process definition and performance measurement workshops, developed and delivered service performance analysis and Zachman Row 1 and 2 business architecture artifacts for senior IT and Ministry management reviews, and contributed analysis and material to the CYMH IT Blueprint.

OCWA - Ontario Clean Water Agency (Jul 2012 – Jul 2012) Toronto, Ontario

BUSINESS ANALYST: Responsible for the identification and elaboration of business needs with the OCWA business community as a member of the Business Solutions team.

Project Request Analysis

The assignment objective was to conduct a preliminary elucidation of project requests in order to support a high-level estimate of work effort and business prioritization.

Developed a template for documenting a formal Statement of Business Needs to capture current and future states, stakeholders and high-level requirements to facilitate estimating and prioritization activities; and subsequently delivered Statements of Business Need for over ten (10) project requests.

Canadian Tire Corporation (Jul 2010 – Jan 2012)

Toronto, Ontario

BUSINESS ANALYST: Responsible for the development of business requirements, organizational impact assessments, and high-level designs as a member of the Retail Systems Operations team.

Environmental Fee Distribution Project

The project objective was to improve the efficiency and speed of implementing environmental fees at the retail store Point-of-Sale (POS); streamline and simplify the synchronization of environmental fee data to Store systems and technology, and support audits and tracking of the environmental fee management process.

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Developed the requirements, high-level process and technology design and store pilot documentation to reliably distribute product environmental fees to POS systems in retail stores. The objective is to ensure proper fees are charged to the customer.

Nationalized Price Transparency Project

The project objective was to implement the long-term solution for Advertised Pricing and Component Pricing disclosure across Canada. The solution was to be extensible to address current and new price disclosure legislation in Quebec and other provinces, and also future Canadian Tire Corporation strategic price disclosure decisions.

Developed the requirements, signage mockups and high-level systems design to display, as legislated or planned, comprehensive store signage disclosing environmental fees to consumers.

RF Scan Gun Visual Optimization Project

The project objective was to increase efficiency and decrease the time to perform common store floor tasks through the RF Scan Gun.

Facilitated documented and prototyped the design of the graphical interface and workflow enhancements to the in-store scanning hardware.

Ministry of Children, Youth and Social Services (Jan 2010 – Apr 2010)

Toronto, Ontario

BUSINESS ANALYST: Responsible for the analysis and development of recommendations for an approach to integrate an information classification tool into Cluster methods and processes.

Enterprise Information Management – Business Classification Scheme Project

The project objective was to develop a business architecture framework and information classification methodology, including a Business Classification Scheme (BCS), to support ongoing information operations of the MCYSS; and deliver a high-level implementation plan and cost estimates to deliver the architecture.

Integrated the DIRKS Methodology with the Holm/LaFlèche method – designed, developed and reviewed the Cluster metadata model underlying the development of a Business Classification Scheme (BCS) for Information Management projects

Evaluated Synercon’s a.k.a. toolset (the OPS standard) for alignment with the Cluster metadata model for BCS development; delivered documents outlining approaches and configuration of the toolset

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Ministry of Education (Feb 2009 – June 2009)

Toronto, Ontario

BUSINESS / INFORMATION ANALYST: Responsible for the design and development of project artifacts to support the success of EDU/TCU architecture and information management projects.

Data Standards Initiative - Information Management and Planning Branch

Through extensive stakeholder consultations, developed the inventory of incoming market, demographics and legislated data in order to achieve combined purchasing and data reuse opportunities in the Cluster.

Designed and developed service context diagrams defining the use of labour market and legislated data in the Cluster to support information management strategies and recommendations

Ministry of Transportation (Feb 2008 – December 2008)

Toronto, Ontario

BUSINESS CONSULTANT (TRANSFORMATION): Responsible for the development of business case content and business architecture models to support large-scale divisional business reengineering. Road User Safety Modernization (RUSMOD) Program

Delivered the business case, including risks, options and organizational analysis for the One-Client/One-Record vision; Developed and presented the SOA-based Component Business Model (CBM), Component Descriptions, and the Program Logic Model (PLM) for One-Client/One-Record; Conducted stakeholder workshops, reviewed and provided feedback to the business case and SOA deliverables for RUSMOD.

National Express Corporation (Apr 2007 – Jan 2008)

Newmarket, Ontario

BUSINESS CONSULTANT (TRANSFORMATION): Responsible for the analysis, research and development of the current and future state business designs for the National Express Corporation (NEC) Business Transformation Program. Right Driver Project (of the NEC Business Transformation Program)

Lead the analysis team of U.S. and Canadian subject matter experts in the definition of the current state (including SWOT analysis) of the North American business practices supporting bus drivers; Developed Right Driver strategies for driver recruiting, retention and recognition. Delivered future state documents describing North American business practices including new organization structure and constraints, activities, and responsibilities.

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OTHER CLIENTS (1993-2007)

Private Sector Public Sector

Air Canada Ministry of Community Safety and Correctional Services

Canadian Tire Corporation Ministry of Finance

CIBC Insurance Ministry of Health and Long Term Care

CIBC Mellon

ClearNet/Telus Mobility

Dominion of Canada General Insurance

Teleglobe Insurance Systems

Unitel (a Rogers Communications Company)

PROFESSIONAL ACTIVITY

Sustainnovation (Co-Operative Research) (2014)

Sustainnovation was a research partnership with Neologistics, Inc., founded on the principle that business opportunity lies at the intersection of sustainability and innovation. The primary driver of the research was the need to satisfy the increasing demands placed on organizations - at both the legislative and customer-levels - to recognize, illustrate and satisfy their roles in synergy with the Earth's ecology and ethical consumerism.

Co-authored social media site on political and economic issues (2009)

Co-developed an assessment framework for business transformation/business process reengineering programs (2007)

Co-developed a seminar on knowledge management – “Knowledge Navigator” (2001)

Founded the prototype knowledge management portal – the KM Alliance (2000)

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Six Sigma Yellow Belt (2015)

CollabNet – Agile Elearning - Scrum Training Series (2012)

Enterprise SOA – Best Practices (2008)

Introduction to Business Architecture for the Public Sector, Chartwell (2004)

ITIL IT Service Management Essentials, Pink Elephant Inc. (2001)

Requirements Management Tools and Strategies (2000)

COM, DCOM and the Microsoft Distributed Component Architecture (1998)

Project Management, B.I.A., Waterloo (1998)

Object-Oriented Analysis and Design, Semaphore, Massachusetts (1994)

Texas Instruments' Business Design Facility (BDF) (1993)

Marketing Fundamentals, Centennial College, Scarborough (1992)

Texas Instruments' Information Engineering Facility (IEF) (1989)

Computer Systems Technology, Mohawk College, Hamilton (1984)

SKILLS INVENTORY

REQUIREMENTS ANALYSIS & METHODOLOGIES

GENERAL Best Practices/CoPs BPR/BPI Business Cases JAD Sessions/Workshops

Organizational Change Management (OCM) Requests for Proposal (RFPs) Requirements Management

OBJECT ORIENTED Rational Unified Process (RUP/UML) Use Cases/Models Context Diagrams

Event Analysis State Machine Diagrams

WORKFLOW Process Maps/Swimlanes Storyboarding

Process Specification User & Task Analysis

ONTARIO PUBLIC SERVICE (OPS) EA Process and Methods (OCCTO) Zachman Framework GO-ITS 56

EIM BPA Architecture (OCIPO) PMCoE (HROntario, MGS)

TOOLS/TOOLSETS

Axios’ Assyst Enterprise Architect Microsoft Project Microsoft Visio

PVCS Tracker Rational ClearQuest Rational RequisitePro Sybase PowerDesigner