nike’s is in heidi’shands · 2019-12-13 · future year in review: ˜ e de˚ ning stories foo...
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FUTURE FUTURE
Year in Review: � e De� ning Stories FO OT W E A R N E W S .C O M / D EC E M B E R 1 6 , 2 0 1 9 / @ FO OT W E A R N E W S
WHY NIKE’S
IS IN
HANDSHEIDI’S T H E W O M A N A T T H E C E N T E R O F A N A M B I T I O U S C O N S U M E R - F I R S T S T R A T E G Y O P E N S U P A B O U T D R A M A T I C C H A N G E S A T T H E B R A N D , H E R L E A D E R S H I P M A N T R A S A N D T H E N E W R E T A I L A G E .
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INSIDER 9 Tricks of the
TradeFootwear fi rms spent the year balancing business and politics on the China front.
12 Google ItWhich shoes ruled search in 2019? You might be surprised.
13 FN SpyThe most notable moments from the FNAA stage.
14 Show Tour The can’t miss global trade shows for the fi rst half of 2020.
16 FN InsightsHow 3D printing is changing the way sneakers look and feel.
FEATURES 18 Nike’s New Day
Inside the brand’s aggressive DTC push that has everyone talking.
YEAR IN REVIEW
28 Hot TopicsThe news stories that dominated the industry’s turbulent year.
29 Star WalkThese 12 celebrities were red carpet and street style mainstays.
30 High DemandThe sporty, colorful, modern and nostalgic looks that owned 2019.
31 It’s ShowtimeBrands and celebs partner to create captivating product.
32 Power MovesMarket challenges and trends that defi ned the athletic space.
33 Social MomentsThe most-liked photos and videos of 2019 from FN’s Instagram.
33 Statements MadeSome of the year’s most memorable quotes, as told to FN.
FN PICK34 Teens Idol
Lady Gaga helped keep fashion interesting during the past decade.
F O O T W E A R N E W S // D E C E M B E R 1 6 , 2 0 1 9 // F O O T W E A R N E W S . C O M
24
HERE & ON THE COVERPhotographed by JAY FRAM
“I think the hard line between a brand and a retailer blurs in the digital world. When you go to a Nike app, are you at retail or are you hanging out with Nike?”
— HEIDI O’NEILL
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TOP MOMENTS ON THE FNAAS RED CARPET
Week of Dec. 16Check out the highlights from our 33rd annual FN Achievement Awards and hear actor Billy Porter talk about becoming fearless about fashion. Plus, Puma CEO Bjørn Gulden reveals why he left behind a pro soccer career and supermodel Adriana Lima dishes on her new gig as a sneaker designer.
TOP INSTAGRAM MOMENTS OF THE YEAR
Week of Dec. 23Whether it was Gigi Hadid’s run-in with a runway crasher at Chanel’s spring ’20 show or the high-wattage debut of Rihanna’s Fenty fashion collection, FN’s social media feed captured many of 2019’s most talked-about moments. J-LO’S BEST STYLE MOMENTS OF THE 2010S
Week of Dec. 23Jennifer Lopez turned 50 in 2019, and she’s hotter than ever. The multi-hyphenate star closed out the decade with a splash at Milan Fashion Week, by re-wearing her infamous Versace gown from the 2000 Grammy Awards. Here, FN looks at her biggest fashion moments of the last 10 years.
From left: FN senior digital editor Charlie Carballo, Billy Porter and FN
style director Shannon Adducci
57% 30%
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Gigi Hadid confronts comedian Marie Benoliel as she makes a scene at the Chanel runway show
Jennifer Lopez received the Fashion Icon award at the CFDA Awards in June 2019
SOURCE: HONG KONG RETAIL MANAGEMENT ASSOCIATION
97%
Amid Protests, 7,000 Hong Kong Retail Stores Expected to Close
Companies that have experienced severe drops in revenue from Hong Kong protests
Businesses that said they likely will have to lay o� employees as a result of unrest
Companies that have experienced losses from the protests in Hong Kong
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The Tradeshow Issues
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INSIDER
9
T H E B I G S T O R Y 9 R E T A I L A N A L Y S I S 11 O N L I N E T R E N D S 12 L E G A L N E W S 12 F N S P Y 13
ALL IN THE MESSAGE How the 2019 FNAAs took on heightened signi� cance. p13
SEARCH PARTY Crocs was in high demand this year on Google. p12
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Amid a tense relationship between China and America, footwear rms have had to strike a delicate balance between business and politics in 2019.
Tricks of the Trade
BY SAMANTHA MCDONALD
T H E B I G S T O R Y
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Tensions between China and the United States reached an
all time high this year, with a trade war and government censorship fueling the angst. // With the world’s two largest economies slapping punitive tariffs on billions of dollars worth of products and the ongoing divisive debates over free speech, here are the major moments of 2019.
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TRADE TROUBLESMarking a turning point for the U.S. and China
was a so-called “phase one” deal announced in
mid-October that served as a temporary truce to
their financial dispute. As part of the agreement,
President Donald Trump paused plans to increase
tariffs to 30% from 25% on $250 billion worth of
Chinese goods, or the combined three tranches
of tariffs in the U.S. Trade Representative’s Sec-
tion 301 investigation. In exchange, China said it
would purchase $40 billion to $50 billion worth
of American agricultural products and agree to
guidelines on intellectual property.
Since the announcement, however, Trump and
China President Xi Jinping have made conflicting
statements on what such an accord would entail
— and whether it would’ve included the removal
of another round of tariffs that were scheduled to
take effect on Dec. 15.
“[Tariffs have] caused severe damage to U.S.
companies, the millions of U.S. workers they em-
ploy and the hundreds of millions of U.S. consum-
ers they service,” American Apparel and Footwear
Association president and CEO Rick Helfenbein
wrote in a letter addressed to Trump on Dec. 12.
“The uncertainty associated with the talks only
magnifies the pain by forcing companies to create
and constantly revisit multiple tariff mitigation
scenarios.”
In June, hundreds of industry executives
testified in Washington, D.C., in public hearings
regarding tariffs on $300 billion worth of Chinese
imports. Tariffs on the first round of that fourth
tranche hit businesses on Sept. 1, introducing a
15% levy on certain Chinese products, including
footwear, apparel and accessories. A 15% duty on
the second round of the fourth tranche — also
comprising consumer goods — was scheduled for
Dec. 15. (At press time, Trump suggested that the
U.S. is nearing an agreement that could put a halt
to its trade war with China.)
With 70% of America’s shoes imported from
China, footwear trade groups as well as brands
and retailers — including Nike, Crocs, Macy’s and
DSW — have expressed concerns over the raised
costs within supply chains. Some companies, such
as Puma and Steve Madden, have forecast a hit in
profits and even suggested price hikes.
“2019 will be remembered as the year of
uncertainty for the American footwear industry,”
Footwear Distributors and Retailers of America
president and CEO Matt Priest told FN. “This year
will also be remembered as the year the footwear
industry was fully engaged in advocacy. With a
presidential election year upon us and no end in
sight of the trade war, 2020 is certain to be an
uncertain and chaotic year.”
BASKETBALL BACKLASHBeyond the trade war, athletic brands have also
found themselves wading into contested political
The amount of the NBA’s revenue that China is responsible for, according to projections
issues abroad.
In October, friction occurred between the NBA
and China when Houston Rockets general man-
ager Daryl Morey tweeted his support for Hong
Kong’s pro-democracy demonstrators. The tweet
— which included the words, “Fight for freedom,
stand with Hong Kong” — was deleted but still
angered Chinese officials and fans.
The controversy highlighted the importance of
China to the NBA: The country accounts for 10% of
the league’s revenue — a share that some analysts
project could increase to 20% by 2030.
Meanwhile, on its home turf, the NBA has
sparked bipartisan backlash for appearing to sub-
mit to Chinese censorship, with lawmakers con-
demning the league’s response. Los Angeles Lakers
star and Nike athlete LeBron James also drew heat
for speaking on the issue, calling Morey’s tweet
“misinformed” and suggesting the Rockets GM did
not consider the ramifications of his words.
But it’s not just public denouncement: Morey’s
comments also had financial consequences, with
reports surfacing that some players may have lost
out on deals with Chinese companies. Athletic
brand Anta — sponsor of several NBA athletes
including Golden State Warriors guard Klay
Thompson — took offense at the tweet, announc-
ing it would no longer align itself with the league.
Fellow sportswear label Li-Ning, which works
with athletes such as Portland Trail Blazers guard
CJ McCollum, also cut ties with the Rockets amid
the debacle. Way of Wade, the Li-Ning-backed
brand of retired NBA legend Dwyane Wade,
added Golden State Warriors guard and former
A demonstrator holds up a U.S. flag during a rally in Hong Kong
U.S. retailers have announced a stagger-ing number of store closures this year: more than 9,200 as of late November, according to Coresight Research, com-pared with just over 5,800 for all of 2018.
While this may seem like evidence of dire circumstances for the industry, insiders suggest it may also be a sign that retailers are finally right-sizing their brick-and-mortar fleets for the way consumers shop today, and that they are armed with better data with which to do so.
Earlier this year, analysts from the investment bank UBS told clients they expect to see these closures continue as e-commerce takes a larger share of the
Nike athlete D’Angelo Russell to its ambassador
roster — further proof of China’s importance to
the league’s international expansion efforts.
UNDER PRESSURECompanies from all corners of the market were
closely monitoring the situation in China, espe-
cially during the back half of the year when pro-
democracy protests heated up.
While high-end fashion players were grappling
with uncertainty surrounding Brexit in the U.K. as
well as concerns about the U.S. economy and the
challenged department store sector, the top worry
during fashion month was the Hong Kong com-
mercial landscape. Analysts estimate that Hong
Kong accounts for between 5% and 10% of global
luxury goods sales.
“The situation is troubling and certainly for
our businesses, it is unprecedented,” said Pedder
Group president Peter Harris, which operates On
Pedder, the Lane Crawford shoe division and is a
major retailer for most high-end shoe brands.
In the athletic sector, few had closer ties to the
situation than Nike. The sportswear giant — also
the exclusive on-court uniform provider of the
NBA — is considered the leading athletic company
in China, with a 22.1% market share, according to
a 2016 Euromonitor report. It has also positioned
itself as a champion of free speech, casting former
NFL quarterback Colin Kaepernick, for example,
in a polarizing anniversary campaign that debuted
on Labor Day in 2018 that was met with boycotts.
On its earnings call in September, CEO Mark
Parker called Nike “a brand of China for China”
— words he has used in the past when outlining
its growth plans in the country. (Greater China —
which includes mainland China, Hong Kong, Ma-
cao and Taiwan — had driven double-digit revenue
growth for Nike for 21 consecutive quarters.)
In June, the Swoosh pulled the remaining
sneakers from its collaboration with Japanese
streetwear label Undercover from retailers in
China after the Jun Takahashi-led
brand posted an image in support
of the protests. A similar incident
befell Vans in October in the heat
of the controversy: The skate brand
removed a sneaker design featuring
figures in gas masks and hard hats
from its annual customization con-
test. “We have never taken a political
position and therefore review de-
signs to ensure they are in line with
our company’s long-held values of
respect and tolerance,” the company
said in a statement.
The uproar demonstrated the
pressure faced today by American
brands that sell merchandise in Chi-
na. While some companies
opted for silence or remained
neutral to avoid strains, oth-
ers were willing to risk losing
business in favor of taking
a stance that supports the
values of their customers.
“The U.S. consumer has
made it clear that they want
brands to take visible stands
on social issues; it is pos-
sible those positions will not resonate in other
cultures, but brands that want to win in the U.S.
are left with no alternative,” said The NPD Group
senior sports industry adviser Matt Powell. “This
illustrates the downside of the world being flat.
Western brands have been leaning hard to China
for growth, [and] these brands may have to sacri-
fice some of that growth to maintain their position
in the U.S.”
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Shrinking to grow has been a common theme for retailers.
WHY STORE CLOSURES IN 2019 WERE A SIGN OF EFFICIENCY
retail pie, writing in a note, “store ratio-nalization needs to accelerate meaning-fully as online penetration continues to rise.” If, e-commerce accounts for 25% of retail sales by 2026, about 75,000 more stores will need to close, they wrote — putting the next several years on track to keep up 2019’s pace.
More optimistically, the analysts said these closures “should help the store productivity of surviving locations.”
A new report from Placer.ai, a foot traffic analytics platform, supports this conclusion, naming store optimization one of the trends most likely to define re-tail in 2020. The report highlights a small wave of store closures at Walmart that generated headlines earlier this year.
While some might construe the move as a win for Amazon and other competi-tors, Placer.ai data suggest that Walmart may ultimately benefit more, given the cost savings and proximity of neighbor-
ing stores. Looking at what it calls the “true trade areas” of two of the shuttered stores, it found “tremendous overlap with other nearby locations,” indi-cating that the stores may have been canni-balizing one another’s foot traffic.
“Shrinking to grow” has been a common theme this year among retailers
saddled with too many stores and overly expensive leases. In May, Abercrombie & Fitch announced that it would shutter three of its flagships — bringing the total to five — in an effort to focus on “smaller, more omnichannel spaces” that it hopes will drive improved sales without being a drag on the bottom line.
Even some of the most successful retailers have recently whittled their brick-and-mortar store count: Nike reduced its footprint from 392 stores at the end of fiscal 2018 to 384 a year later, shuttering less profitable locations and investing in innovative concepts such as its tech-driven Nike Live stores, as well as sprawling flagships in major markets like New York and Paris.
There will, of course, be casualties as consumers move more of their shopping online. Sears and Kmart owner Trans-form Holdco have announced hundreds of store closings this year — so many, in fact, that by February 2020 there will only be 182 left in the country, down from around 2,000 in 2013. So far, the struggling department stores have yet to turn themselves around, seeing year-over-year traffic declines in each month this year, according to the report.
1 1
97% Of Hong Kong
businesses surveyed sustained losses
amid the protests
“WITH A PRESIDENTIAL ELECTION YEAR UPON US AND NO END IN SIGHT OF THE TRADE WAR, 2020 IS CERTAIN TO BE AN UNCERTAIN AND CHAOTIC YEAR.” —MATT PRIEST, FDRA
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Protesters wear masks of NBA star LeBron James and Chinese President Xi Jinping
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YEAR IN REVIEW: GOOGLE’S HOT LIST
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Wolverine to Pay Nearly $70M to Fix Water Contamination Issue� e company has faced more than 90 lawsuits in the past two years.BY SHEENA BUTLER-YOUNG
#1 LUKE COMBS CROCS
#2YEEZY 350 V2
#3AIRFORCE 1 SHOES
#4 NIKE AIR MAX 720
#5 ADIDAS “GAME OF THRONES”
#6BETSY ROSS SHOES
#7JESUS SHOES
#8POST MALONE CROCS
#9SPONGEBOB SHOES
#10KAWHI LEONARD SHOES
Google’s annual Year in Search is a revelatory peek into the people, trends and products that piqued America’s interest in the past 12 months. For the footwear industry, it’s also a snapshot of today’s buzziest brands, top collaborations and most newsworthy styles.
For 2019, Crocs’ ascen-dancy was cemented by the � rst-place performance of the brand’s twice-sold-out collaboration with country singer Luke Combs. The � rst style, released in June, was a wood-grain printed version of Crocs’ Classic Clogs; then, last month, they followed that up with a pair of camo-print clogs with hunting-themed Jibbitz charms and bottle opener on the heel strap.
Farther down the most-searched list, too, was Crocs’ Post Malone partnership, the fourth edition of which sold out in minutes on Tuesday.
Sneakers, unsurprising-ly, dominated the remain-der of Google’s top trends: Adidas and Kanye West took second place with the much-hyped Yeezy 350 v2 sneaker, due in stores later this month, while Nike grabbed � ve separate slots, ranging from the $4,000 Air Max 97 “Jesus Shoes,” with soles � lled with holy water from the River Jordan, to the classic Air Force 1. The athletic giant’s controversial “Betsy Ross” sneaker — which it pulled in response to criticism that the early � ag design on the shoe’s heel brought up connotations of slavery — also made the cut. A Nike spokesperson told FN the company halted distribution ahead of its Independence Day release “based on concerns that it could unintentionally of-fend and detract from the nation’s patriotic holiday,” but the decision prompted backlash from conservative critics.
THE MOST SEARCHED SHOES OF 2019: CROCS, CONTROVERSIAL SNEAKERSHere’s what ruled on Google this year.BY HILARY GEORGE-PARKIN
Wolverine World Wide Inc. is making prog-
ress in addressing water contamination issues
stemming from previous waste management
practices at several of its Michigan facilities.
In tandem with what the company has
described as ongoing environmental remedia-
tion e� orts, the Rockford, Mich.-based shoe
manufacturer said last week that it has made
a tentative agreement to provide $69.5 million
toward the extension of municipal water to
more than 1,000 properties in Plainfi eld and
Algoma Townships in Michigan.
Over the past two years, Wolverine World-
wide — the parent of Sperry, Saucony, Merrell
and other shoe brands — has faced more than
90 lawsuits related to its prior waste manage-
ment practices and use of 3M’s former Scotch-
gard ingredients that some claimed are harmful
and contaminated drinking water and damaged
properties in parts of Michigan.
The company said that when it learned
Scotchgard PFAS chemicals were discovered in
area groundwater in 2017 it “acted quickly and
voluntarily” to ensure “all a� ected residents had
access to safe and reliable drinking water.” (It also
fi led suit last year against chemical manufacturer
3M, alleging the latter concealed information
about the potential environmental risks of chemi-
cals in Scotchgard and other products.)
Wolverine said it also” worked closely” with
regulators to conduct environmental investiga-
tions at its House Street and former Tannery
properties — “including drilling dozens of
monitoring wells, and collecting hundreds of
soil, groundwater, sediment and surface water
samples.” “Wolverine Worldwide has been part of
this community for almost 140 years, and we are
committed to being part of water quality solu-
tions for our friends, families and neighbors in
the years to come,” said Blake Krueger, Wolverine
Worldwide president, chairman and CEO. “That’s
why we took fast, proactive steps from the very
beginning, and that’s why we are taking the ad-
ditional steps being announced today.”
Wolverine’s $69.5 million fi nancial contribu-
tion will also be used to help fund the Plainfi eld
Township’s planned construction of a perma-
nent PFAS fi ltration system and a new munici-
pal well fi eld. Plainfi eld Township will manage
the construction of the municipal water exten-
sion, which is expected to begin in 2020.
“...WE ARE COMMITTED TO BEING PART OF WATER QUALITY SOLUTIONS...” —BLAKE KRUEGER, WOLVERINE WORLD WIDE
L E G A L N E W S + O N L I N E T R E N D S
*In some cases, Google searches didn’t correspond with proper shoe names.
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Heart & Sole Six memorable moments from the
2019 FN Achievement Awards.BY KATIE ABEL
As the decade comes to a dramatic
close, one thing is clear: Much-
needed change has swept across
the industry in 2019 — and the
Footwear News Achievement
Awards captured a defi ning
moment in fashion.
While the buzzed-about event
has honored the biggest shoe stars
for 33 years now, the FNAAs took on
heightened signifi cance this year —
bringing together a diverse group of
infl uential players from every corner
of the business on Dec. 3.
“This room is a testament to the
power that lies within this industry
— the power to change, the power
to react, the power to infl uence,”
said FN Editorial Director Michael
Atmore in his opening remarks.
That theme was prevalent
throughout a joyful and emotional
evening — and speakers delivered
important messages about passion,
perseverance and standing up for
what you believe in.
“Everything is about expression. Music and fashion. What looks hot right now is being a
better person and a good human being. That’s what I see right here so keep inspiring us,” said
Style Infl uencer of the
Year J Balvin, who wowed
the crowd with both his
Dior ensemble and larger
message about
inclusivity.
During
Designer
of the Year
Amina
Muaddi’s
acceptance
speech, which
came just one year
after she stood on the FNAA stage
to accept the Launch of the Year
Award, the fast-rising star said she
doesn’t take freedom for granted.
“I’d like to thank my mother for my fi rst gift, which was the gift of freedom. It seems like a basic right, but for me to have the freedom to live the life I wanted and to do what I want for work — it is not often given to women from my side of the world,” the Jordanian-Romanian designer
said onstage.
Kim Myers, the sister of Dick’s
CEO Ed Stack — who accepted
the Retailer of the Year honor
for Dick’s — recalled the call she
received from her brother after
Parkland, Fla. It was that mass
shooting that prompted Stack and
his team to change their stance.
“He said, ‘Kim, this is going to be bad for us, this is going to cost a fortune. But I don’t care, we have to do something.’”
Screenwriter and actor Lena
Waithe presented Kerby Jean-
Raymond with Person of the Year.
“We are forever tethered. …We live our lives victoriously. We refuse to bow or take anything less than what we are worth. Thank you for reminding us to never forget who we are and where we come from. We are royalty, and it’s in our DNA.”
Jimmy Choo creative director
Sandra Choi has been making
waves for more than two
decades. “It’s been 23 amazing years of
dedication, hard work and believe it or not, a little bit of luck,” said
the designer,
who naturally
dedicated her Hall
of Fame award to her
loyal Jimmy Choo family.
While Choi has always been
humble, her presenter Billy
Porter loves to be front and
center. Decked out in Choo
heels, he told the crowd, “I
grew up in a black church, and
for those who don’t know, that’s
a fashion show every week.”
Lifetime Achievement Award
Winner Bob Campbell, founder
of BBC International, has loved
the footwear business since he
got his start in the stockroom of
his local Kinney Shoes store at 15.
Now at the helm of a blockbuster
company, his sharp business
acumen has earned him a lot of
accolades. But it’s his generosity
that gave him his highest praise.
“When you hear his story, he has truly lived the American dream,” Diane Sullivan,
CEO, president and chairman of
Caleres Inc. told the crowd as she
presented the award.“Bob Campbell is the most amazing mix of the best of what it takes to be a great man. They just don’t make them the same way they did with Bob.”
(L-R): Christie Brinkley, Tommy Hilfi ger, Donna
Karan and Kenneth Cole on the FNAA red carpet
Seth Campbell accepted the award on behalf of his father
J Balvin
Amina Muaddi
Lena Waithe and Kerby Jean-Raymond
13
Ed Stack and Kim Myers
Sandra Choi and Billy Porter
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JANUARY
Pitti Uomo Jan. 7-10Fortezza da BassoFlorence, Italy
CouromodaJan. 13-15Expo Center Norte, São Paulo, Brazil
ExpoRivaSchuhJan. 11-14Riva del Garda Exhibition CenterRiva del Garda, Italy
PremiumJan. 14-16Station Berlin, Berlin, Germany
Pitti BimboJan. 16-18 Fortezza de Basso Florence, Italy
TranoïJan. 17-19 Palais de la Bourse Paris, France
Who’s NextJan. 17-20 Porte de Versailles Paris, France
ISPO Jan. 26-29 Neue Messe MünchenMunich, Germany
FEBRUARY
India International
Leather Fair Feb. 1-3Chennai Trade CentreChennai, India
MOMAD Feb. 6-8 Feria de Madrid Madrid, Spain
Première Vision Feb. 11-13 Paris-Nord Villepinte Paris, France
TheMicam Feb. 16-19 Fiera Milano Rho Milan, Italy
LineapelleFeb. 19-20 Fiera Milano Rho
Milan, Italy
Première ClasseFeb. 28-March 2 Jardin des TuileriesParis, France
Tranoï Women’sFeb. 28-March 2 Carrousel du Louvre/Palais de la BourseParis, France
MARCH
Gallery Shoes March 8-10 Areal Böhler
Düsseldorf, Germany
SAPICA March 3-6 Poliforum LeónLeón, Mexico
MosShoes March 10-13 Crocus Expo, Moscow
Fashion Access/APLF March 31-April 2Hong Kong Convention CenterHong Kong, China
JUNE
ExpoRivaSchuhJune 13-16Riva del Garda Exhibition CenterRiva del Garda, Italy
Pitti Uomo June 16-19 Fortezza da Basso Florence, Italy
Pitti BimboJune 25-27 Fortezza da Basso Florence, Italy
GLOBAL GATHERINGSA look at the lineup of major international footwear trade shows happening in 2020.
Colorful pool slides on display at ExpoRivaSchuh
Attendees at the Pitti Uomo trade show
LABS
P O W E R E D B Y
ASICS celebrates its retail employees and their glowing performance this holiday season.
Best in Class
The ASICS brand has always believed in maintaining the spirit of a sound mind in a sound body. It’s something that the sales staff embodies on a daily basis, supported by the North American corporate offices in Irvine, CA. But this holiday season, ASICS retail employees have gone above and beyond during one of the busiest shopping times of the year – and one team has shone in particular.
The Napa store, overseen by Head Coach Samantha Laird, has been recog-nized by ASICS for its outstanding per-formance over Thanksgiving weekend. Despite the large crowds, the Napa team showcased the brand’s commitment to collaboration and improvement with tre-mendous growth from last year. Laird shared with FN her thoughts on her team and what makes them standout represen-tatives of the ASICS brand.
FN: How do your employees embody the ASICS spirit?Samantha Laird: Several of my
team members come from a sports
background, so our group understands
that there is no “I” in TEAM. Every single
member knows that sometimes we win
and sometimes we lose but, no matter
what, we always do it together.
What separates your team from others across the industry?SL: Our core values as a brand are what
sets us apart from all others. Ultimately,
we are empowered to do what is right
for the customer and always try to learn
from our mistakes, so we can improve.
We are empowered to work together and
support one another, as we win and learn
as a team.
Can you think of an example of when your team went above and beyond, in true ASICS style?SL: At our store, we pride ourselves
on giving our team the tools and
resources they need to truly connect
with the customer. Recently, one of
The ASICS team in Napa are recognized
for their first-class customer service
our team players, Kenji Deragon, took
those tools and gave a new customer
a comprehensive gait analysis, which
she had never experienced before. He
identified her wants and needs and
gave her several options of footwear to
choose from, which ultimately led her to
purchase ASICS for the first time. Kenji
did such a fantastic job on connecting
with that customer that she later came
back in to commend his service and
update the team on how much she loved
the shoes.
What makes the ASICS in-store experience so memorable?SL: We all genuinely love our brand. We
eat, breathe, and live ASICS. Whether
on the sales floor or off, our customer
feels the genuine passion we have for our
brand before they even test our product.
Throughout your tenure with the brand, what are you most proud of? SL: The chance to grow and succeed.
The opportunities I have been given
and challenges I have faced. I have been
awarded so many opportunities to grow
my career individually, but also to inspire
the internal and external customer.
At ASICS, our
employees are not
only our greatest
asset, but also our
greatest brand
ambassadors. We
are so proud of our
retail teams that
bring the brand to life
in our stores across
the U.S. every single
day and especially
during this very busy
holiday time period.”—KOICHIRO KODAMA,
ASICS NORTH AMERICA CEO
The Irvine office is home to the
North American operational teams
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TSB Y M A D E L E I N E S T R E E T S MAN U FA C T U R I N G
For decades, insole and midsole
manufacturers have been using
the same foam as a baseline for
innovation. Today, advances in
3D printing have produced a new
alternative material, created to
improve performance and design
flexibility at a cheaper cost.
While footwear manufacturing is
one of many industries now readily
using 3D printing, the requirements
are unique. Unlike with cars, for
instance, the production time
for shoes is usually a matter of
months rather than years; as a
result, designers need to innovate
quickly to satisfy trend-conscious
consumers.
“I’ve witnessed a dramatically
faster innovation cycle,” said
Fabian Krauss, North American
global business development
manager at technology company
EOS. “[Footwear] is less regulated,
so there are not nearly as many
qualification hurdles as in other
industries, making it easier to go
to market. But you see a high cost
pressure from the very beginning.”
Previously, the cost of
3D-printed materials was a
deterrent, especially if there was
the risk of decreased performance.
But the growth of athleticwear
and performance footwear has
encouraged leading sports brands
to invest in product development.
The new material must be able to
handle high impact exercise and
support variations in user weight.
The result has led to a number
of product styles, from the Adidas
FutureCraft 4D to the New Balance
TripleCell, that leverage the latest
in 3D-printed midsole technology.
Created in partnership with
3D-printing platforms Carbon and
Formlabs, respectively, these shoes
have each replaced the traditional
foam midsole with a lattice
structure that works to support the
wearer during athletic activity.
“Carbon DLS technology
makes it possible to generate
complex lattice geometries and
After disrupting product design and prototyping, 3D printing is changing the end-components that make shoes feel and perform even better.
The Future of Fit
16
“3D printing allows [companies] to convert individual consumer data into individual products.” — Fabian Krauss, North American global business development manager at EOS
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By the Numbers
EOS additive manufacturing is used in industries ranging from aerospace and medical to lifestyle products like footwear
40MThe number of parts printed on Formlabs 3D printers to date
60+Years since the foam still used across many footwear products was first created
designs with material properties that improve impact absorption,
enhance protection and have the potential to reduce injury,” said a
spokesperson for Carbon. “These are all highly relevant attributes for
high-performance footwear.”
Where these items were once limited-edition or specialty products,
industry executives believe the technology is ready to be scaled.
Through platforms such as Formlabs, EOS and Carbon, brands
can develop a custom midsole for their specific requirements and
then either manufacture in-house or in partnership, depending
on capabilities.
Advances in
the underlying
3D-printing and
scanning technology
has also reduced the
cost of production.
3D-printing
benefits have already
been seen in footwear with prototypes. The flexibility of manufacturing
enables brands to adapt to changing customer demands quickly, while
also minimizing product waste. When used to create end-product, the
agility of the manufacturing tool also lends itself to customization and
comfort products such as orthotics.
“One of the most important shifts within the manufacturing
industry occurred when we went from the mass production
of thousands of identical parts at a low cost per unit to mass
customization, which we’re seeing with high-value products such as
dental,” said Jeff Boehm, global marketing lead at Formlabs.
This is also being seen at Aetrex, which partnered with EOS to
Now“Earlier this year we announced a partnership with Riddell to create the first digitally designed and manufactured football helmet pads for the SpeedFlex Precision-Fit Diamond helmet, and partnerships with Specialized and Fizik to produce the
produce custom insoles and orthotics.
Through the use of both 3D foot scans and
3D printers, Aetrex collects customers’
individual foot data and produces customized
insoles within two weeks, which are then
shipped directly to the customer.
EOS’ Krauss believes this system is a big
draw for brands.
“All companies have a digital strategy and
part of the digital strategy is converting the
data they’re gathering around the consumer
into products,” said Krauss. “They do that
in apparel, they do that in protective wear,
and they do that with footwear. 3D printing
allows them to convert individual consumer
data into individual products.”
The market for shoes that include
3D-printed components is limited to
some of the biggest players in the space.
However, now that working examples
have been created — and proven popular
with consumers — a number of smaller
brands have been encouraged to adopt the
technology.
Carbon is working to expand its vertical in
sportswear innovation, following its Adidas
partnership, while EOS has hinted at several
product collaborations for 2020. At Formlabs,
the focus is on expanding access to digital
fabrication to more players, across all stages
of the manufacturing process.
The Adidas Alphaedge 4D Parley style uses
ocean plastic and features the Carbon 3D-printed midsole
In a short amount of time, 3D technology has impacted the way brands conceptualize and produce footwear. As it becomes more accessible to brands of varying sizes, experts say 3D printing will open up opportunities across the performance space.
first 3D-printed bike saddles.”
- Carbon spokesperson
Next“Where design, parts and technology make sense to be printed, they will scale; certain components of footwear, like the
cloth, may not be good candidates for 3D printing. Others, such as the midsole, clearly are.”
- Jeff Boehm, global marketing lead at Formlabs
“A focus area will be a running shoe that outperforms the current running foam in terms of energy return and lightweight attributes. At the same time, another focus will be the full
digital chain from the consumer data scan into bespoke products.”
- Fabian Krauss, North American global business development manager at EOS
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WHAT 3D PRINTING WILL PRODUCE NEXT
“3D printing allows [companies] to convert individual consumer data into individual products.” — Fabian Krauss, North American global business development manager at EOS
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Nike’s Harajuku store is a decade old but received a major revamp this year
NIKE’S NEW DAY
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BY SHEENA BUTLER-YOUNGNEW DAYNew concepts in Tokyo and Long Beach set the tone for a recharged Swoosh. In an exclusive, FN follows the brand for the global execution.
The 10-year-old — but newly
remodeled — Nike Harajuku store
has opened its doors for the day.
In minutes, all three of its fl oors
are brimming with shoppers. The
16,000-sq.-ft. space — one of Nike’s
tricked-out large-format stores — is
situated at the competitive epicenter
of Tokyo tourism.
Just two or so miles from this
space is a newly opened “Nike Live”
store. That location is one of the
brand’s “hyper-local, data-driven”
small-format spaces, as Cathy
Sparks, global VP and GM of Nike
Direct Stores, described it.
At just 1,900 square feet, this
outpost (modeled after the Japa-
nese term for 7-Eleven-style conve-
nient stores, “konbinis”) sits inside
Shabuya Scramble Square, a 47-story
shopping-and-offi ce complex that
debuted last month and is adjacent
to one of the busiest and most iconic
pedestrian crossings in the world,
Shibuya Scramble. About 1,000
people can be seen crossing — or
“scrambling” — the multi-cornered
intersection at any given time of day.
Nike by Shibuya Scramble
will likely nab wallet share from
millions of tourists who frequent
the area. But when FN joined the
brand’s executives in Tokyo recently
as they were putting the fi nish-
ing touches on the store, they said
they’re particularly focused on the
roughly 150,000 daily commuters —
or 1.1 billion annually — who pass
through the Shibuya Station. (The
complex sits right above the busy
train station.)
Despite the store’s super-localized
features, its ecosystem has been
highly infl uenced by an unlikely
source: A year-and-a-half-old Nike
outpost located more than 5,000
miles away on Melrose Avenue in
Los Angeles.
“For the last year, we’ve adopted
the mindset of ‘test and learn.’ The
consumer is moving so fast that
having a sense of urgency to move
quickly [is important] — but we also
want to make sure what we’re doing
is truly in tune to them,” explained
Sparks. “Since we opened ‘Nike by
Melrose,’ we spent that whole year
testing 80 diff erent things in the
consumer journey — from product to
IT’S A WEDNESDAY MORNING IN TOKYO AND THE STREETS OF THIS HARAJUKU NEIGHBORHOOD ARE BUZZING. SCORES OF TOURISTS — MANY FROM SOUTHEAST ASIA — AND MILLENNIAL-AGED LOCALS ARE BOUNCING UP AND DOWN ON THE SIDEWALKS AND SPILLING OUT OF BUBBLE TEA SHOPS, RAMEN CAFES AND A STRETCH OF MID- TO HIGH-END RETAIL SHOPS.
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experiences to digital connection to
diff erent consumer activations.”
The successful concepts fi ltered
through the Melrose store — along
with several regional-specifi c ideas —
have found their way into the “Nike
Live” door in Shibuya and another
location, in Long Beach, Calif., both
opened in the past month.
Nike has long been admired,
and even analyzed, for its size and
dominance. Now, as it chips away
at a plan it unveiled two years ago,
dubbed the “Consumer Direct Of-
fense” — aimed at selling more of its
wares directly to consumers — this is
how a behemoth brand builds scale.
All of these stores — part of the
company’s burgeoning portfolio of
owned doors — marry three of Nike’s
most critical objectives right now:
sell more product directly to con-
sumers; make sure a large number
of those consumers are women; and
inform all of it through data and
digital.
CONNECTING THE DOTSSince Nike embarked on the new
DTC strategy in 2017, the company
has enjoyed sizable gains in a dif-
fi cult climate. For fi scal 2019, the
Swoosh’s direct revenues spiked
16% to $11.8 billion, driven by a 35%
increase in digital commerce and 6%
growth in comparable store sales.
The fi rm’s wholesale revenues also
advanced 10%.
On the brick-and-mortar side,
the brand’s “Live” outposts in Long
Beach, Melrose and Shibuya best
exemplify — informed heavily by
data from its apps — its “micro” ap-
proach to building tighter consumer
bonds. A signifi cant facet of Nike’s
direct off ense includes a focus on 12
cities: New York, London, Shanghai,
Beijing, Los Angeles, Tokyo, Paris,
Berlin, Mexico City, Barcelona,
Seoul and Milan. These key geog-
raphies are expected to represent
over 80% of Nike’s projected growth
through 2020.
“We believe this is a concept that
connects our digital and physical
ecosystem in service to the member
and allows us to build the types of
relationships we want to have with
our [customers] moving forward,”
noted Sparks.
Case in point: Nicole Otto, VP
and GM for Nike Direct North
America, said nearly everything in
the Long Beach store — from its
female-focused design to the kinds
of products that are front and center
— was driven by data gleaned from
user-generated patterns on Nike’s
four apps.
“We looked at our member
information and saw we had a high
density of females participating with
us and driving activity both in our
running app and our Nike Train-
ing Club app. So we leaned a little
heavier into the women’s aesthetic
and thinking about how we were
going to serve her,” Otto said. “We
have pant hemming and bra fi tting
and we’re really thinking about how
we remove friction at any stage with
buy online, pickup in store, ‘reserve
for you’ and ‘scan to try on.’”
It’s no secret that female consum-
ers have challenged sportswear fi rms
for years, and Nike’s latest eff orts are
focused on this sector of the market
with a goal to advance its women’s
sales to $11 billion by 2020. In 2015,
when Nike released that goal, the
women’s division was bringing in
$5.7 billion in revenues. “We like to
use the language ‘from her for all,’”
said Sparks. “What that means is
that when you take her insights and
you build strategies and experiences
from those, the [results] are better
for everybody. We know she’ll shop
for her whole family and that we can
help her make sport a bigger part of
her life — especially in a market like
Tokyo.”
This push will be vital for the
brand in the lead-up to the 2020
Summer Games in Tokyo: “The
Olympics are a moment when
sports take hold of everyone’s life,
and that’s right where Nike is,” said
Sparks. “Our ability to be in the
hearts and minds of our consum-
ers and members when everyone is
watching sports on the main stage
[is signifi cant]. We put a ton of eff ort
into making sure our athletes are
heroed. Especially now, with our
focus on making sport a daily habit
20
“WE BELIEVE THIS IS A CONCEPT THAT
CONNECTS OUR DIGITAL AND PHYSICAL ECOSYSTEM IN SERVICE
TO THE MEMBER.” -CATHY SPARKS
“WE LEANED A LITTLE HEAVIER INTO THE
WOMEN’S AESTHETIC AND THINKING ABOUT HOW WE WERE GOING
TO SERVE HER.”-NICOLE OTTO
Nike by Long Beach opened in November
It’s all here.community | education | discovery | products
brands | trends | innovation | inspiration
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as a company. We see this as an op-
portunity — just as we did with the
women’s World Cup — to make it
mean more than the event.”
Where the Tokyo market is con-
cerned, Angie Callaway, GM of Nike
Direct Stores for Asia-Pacifi c and
Latin America, said Japanese con-
sumers — a prime target for brands
because of their affi nity for luxury
goods and willingness to pay pre-
mium prices for convenience — are
embracing technology in a way that
has created a new inroad for Nike.
“[We’ve] watched how comfortable
people in Tokyo are with [online]
shopping and leveraging their mo-
bile devices, [as well as] their ability,
when it’s easy, to work with the tech-
nology,” explained Callaway. “How
that helps consumer experiences is
game-changing.”
One signifi cant end goal of Nike’s
“test and learn” eff orts in the DTC
channel is to fi nd the right balance
of local fl air and global brand mes-
saging for each of its key cities.
“In Nike by Shibuya Scramble, we
have a very cool concept called ‘Nike
Store Chat’ — because culturally
chat resonates better than text does,”
explained Sparks of one regional-
focused concept the brand is using
in Tokyo. “And we’re doing the text
through ‘Live’ — the No. 1 social
media platform in Japan.”
Still, when a Japanese consumer
enters the Shibuya store, his or her
experience will be driven by the
brand’s global platform. Shoppers
who have the Nike app on their mo-
bile devices will fi nd
it is instantly aware
of their location when
they enter a Nike
outpost and can aid
their shopping experi-
ence with features like
“scan to price check.”
“The good news is
that Nike has thought
about their digital
platforms to serve
the world,” explained
Otto. “So we run a
single platform in
most of the countries
we’re in. With that
common backbone,
as we think about
these services, we can
think about how to
nuance them for the
community and also
leverage the capabili-
ties around building
for scale and service
across the globe.”
It boils down to this: Nike is
making small, targeted steps, but the
goal is always to be big.
OUTGROWING RELATIONSHIPSEven with its apparent successes,
Nike’s DTC path is not without
casualties. The company signaled
two years ago that its journey would
mean moving away from certain
wholesale partners it believes no
longer share its vision. Then-brand
president Trevor Edwards notably
told investors, “We know that undif-
ferentiated, mediocre retail won’t
survive.” Still, it seems the industry
at large is just waking up to the real-
ity of what the execution means.
The brand over the past few
months has faced scrutiny for its
decision to pull out of several, small-
er independent stores. Headlines
hinted that mom and pop retailers,
in particular, were feeling pinched
by the company’s decision to stop
supplying sellers whose methods
were no longer aligned with its new
goals. (Even e-tail giant Amazon
didn’t go unscathed: Nike last month
announced it ended a two-year pilot
program to sell its shoes and cloth-
ing directly on Amazon’s website.)
Despite the noise, market
watchers have been largely bullish
— viewing Nike’s refi ned distribu-
tion strategy as a necessary business
step, even as reports implicating the
brand in the demise of some smaller
retailers struck a nerve with certain
groups. “For Nike, the ‘Consumer Di-
rect Off ense’ is about the consumer
connection and the brand-building
— that’s what eventually results in
higher sales. It’s a long-term plan,”
explained Sam Poser, an analyst with
Susquehanna Financial Group LLLP.
“The way they’re communicating
with their customers and trying to
personalize the experiences is being
done in a very methodical manner.
Nike wants to strengthen and en-
hance its brand — not just sell stuff .”
Plus, as Sparks points out, the
fi rm has identifi ed certain top-tier
partners — like Foot Locker, which it
recently collaborated with on an in-
novative location in New York City’s
Washington Heights — with whom it
will cultivate new ideas.
“This is what ideally happens:
We’ll grow with the long-term
partners and we’ll work to make
sure we diff erentiate and map the
marketplace in the right way,” said
Sparks, calling out Foot Locker and
Nordstrom as examples of partners
the brand is working with more
closely as part of its expanded ‘Nike
Network.’ “The ‘Nike by Nordstrom’
space [in New York] is focused on
the style side. It’s very diff erent
from a typical Nike environment. …
The way we can have our physical
destinations work together like that
is powerful.”
As the company forges ahead
with its objectives to more seam-
lessly fuse digital and physical,
Sparks expects the ‘test and learn’
approach will persist. “We adapted
the mentality that some things aren’t
going to work,” she said. “Culturally
at Nike, we like to win and failing
is hard. But what’s been really fun
about the past few months is that
we’ve said, ‘Our job is to fail at some
of this and prove it wrong before we
go to scale.’”
The Nike app lets members
scan and price-check product
in stores
22
Nike’s 16,000-sq.-ft. store in Harajuku, Japan
“[WE’VE] WATCHED HOW COMFORTABLE PEOPLE
IN TOKYO ARE WITH [ONLINE] SHOPPING
AND LEVERAGING THEIR MOBILE DEVICES.”
-ANGIE CALLAWAY
Luxury to Lifestyle Branded Footwear for
Men, Women, Juniors, and Children
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AUGUST 17-19, 2020LAS VEGAS CONVENTION CENTER
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JANUARY 19-21, 2020JACOB JAVITS CENTER, NYC
JULY 19-21, 2020JACOB JAVITS CENTER, NYC
Women’s Contemporary Footwear
FEBRUARY 11-13, 2020JACOB JAVITS CENTER, NYC
SEPTEMBER 22-24, 2020JACOB JAVITS CENTER, NYC
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FEBRUARY 11-13, 2020JACOB JAVITS CENTER, NYC
SEPTEMBER 22-24, 2020JACOB JAVITS CENTER, NYC
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MAGICFASHIONEVENTS.COM
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Several years ago, when Heidi O’Neill was run-
ning Nike Inc.’s women’s business, she identifi ed
a critical issue: Her division lacked diversity.
But not in the way one might expect. O’Neill
was helming an all-women team at a time when
many U.S. corporations hadn’t fully embraced
the notion that women could and should hold
key leadership positions — particularly at fi rms
that push female-centric products.
In this regard, Nike could have been consid-
ered ahead of the curve, but O’Neill was think-
ing even further. “[I thought] we should have
women focused on the NFL and we should have
men focusing on women’s,” she said. “I lean to
the place of: More voices and diff erent voices
are better for everything. Our challenge with
growing women’s wasn’t because we didn’t have
enough women [working] on the business. We
really started to light it up when we brought in
new teammates.”
And O’Neill also recognized that shepherding
growth in any business category requires targeted
investment. “If [women make up] 50% of the
world, we should pivot resources and investment
that way at Nike: We’re shifting to make sure that
all the power of Nike [is matched] to the footprint
that women represent in the world,” she said.
It’s O’Neill’s ability to develop dynamic long-
term strategies that uniquely positions her to
lead Nike’s Direct business at a critical time.
The athletic-industry behemoth’s 2-year-old
“Consumer Direct Off ense” sees the brand refi ne
its positioning amid immense digital disruption,
the rise of niche brands and frantic changes in
consumer shopping. In tandem with its execu-
tion, longtime Nike CEO Mark Parker will exit
his role in January, handing over the reins to
tech-focused executive John Donahoe, president
and CEO of ServiceNow Inc. and chairman of
PayPal Holdings. (Parker will remain with the
company as executive chairman.)
Since O’Neill landed in her post as president
of Nike Direct last December, analysts suggest
the fruits of her eff orts have been undeniable.
“Nike continues to grow its DTC business
at a much faster pace than they’ve grown their
wholesale business and they’ve instituted a lot
of new programs and apps that have enhanced
that process,” said Matt Powell, VP and senior
industry adviser for The NPD Group. “Heidi
has shown terrifi c leadership. She’s had a plan
and executed against that plan. She’s very well
thought of inside the company.”
On a public stage, O’Neill also represents a
meaningful north star — demonstrating the ability
of women to rise at Nike and occupy impactful
posts following broader industry reckonings and
the brand’s own admittance last year that it had
previously fallen short in promoting women and
other minorities. Just last week, employees at its
Beaverton, Ore., headquarters staged a protest
calling for the brand to elevate its treatment of
women employees and athletes. And O’Neill was
among the senior leaders to participate in the
gathering. Held on the same day Nike reopened a
building named after former Nike Oregon Project
coach Alberto Salazar, the demonstration could be
viewed as an extension of Nike’s cultural challeng-
es. But insiders suggest O’Neill’s presence, as well
as management’s decision to welcome uncomfort-
able dialogue, is a sign of progress for the Swoosh.
Here, O’Neill talks about leadership during
disruption, women in power and measuring suc-
cess in the digital age.
HOUSE OF HEIDI
24
� e heralded leader is reengineering Nike’s game plan as it tackles disruption and culture criticisms. BY SHEENA BUTLER-YOUNG
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WHEN IT COMES TO COMPANY CULTURE, HOW TOUGH
IS IT TO EXECUTE CHANGE AT NIKE?
HON: “Nike has an amazing playbook that has
lasted decades and that playbook need not go
away. But it needs to merge with a new playbook
on serving faster, more responsibly, through
digital. One challenge is how we bring the teams
together and break down walls between people
who are making footwear and apparel product
with people who are making digital product.
[We’re integrating] people who think about
stores first with people who think about digital
first and there’s magic that happens when we do
that. Consumers don’t live in channels and silos.”
HOW IMPORTANT IS IT TO HAVE WOMEN IN POWER IN
THE ATHLETIC SPACE?
HON: “It’s really important: It’s a job of our team
and a job of the world. If you were to come visit
us in Portland and take a look around, you’ll
see a lot of powerful senior women voices: The
person who is running categories is a woman,
the person running women’s is a woman. I could
go on. We’ve matured to that state.”
YOU HAVE SIGNIFICANT RESPONSIBILITY AT NIKE AT
SUCH A CRUCIAL TIME. HOW DO YOU MAINTAIN YOUR
ENTHUSIASM AND STAY MOTIVATED?
HON: “I have a goddaughter and we had dinner
recently and she looked at me and said, ‘You
know, Heidi, you can make the world better. You
can change the world.’ She truly believes it. She
wasn’t being [sappy], she was challenging me. I
honestly [believe in] the power of Nike through
digital to change the world through helping
people be active — starting with kids and play to
movement to fitness to running to sport. That’s
something that makes me want to keep pushing
because no one is doing that. [Nike founder]
Phil Knight always wanted to change the world,
but now — with digital powering us and us be-
lieving if you have a body you’re an athlete — we
really can.”
MANY INDUSTRY PLAYERS HAVE STRUGGLED WITH THE
DIGITAL EVOLUTION AND CONSUMER SHIFTS. HOW IS
NIKE APPROACHING DISRUPTION DIFFERENTLY TO GET
AHEAD?
HON: “One of the separators for Nike is that
before we think about disruption and transfor-
mation, we think about [our mantra of ] ‘making
sport a daily habit.’ As someone who has been at
Nike for 21 years, over time, I think it’s grown on
me that there’s a privilege and power of having
such a great vision to serve consumers with. If
you’re entering times of transformation and dis-
ruption and you have ‘how can we make sport a
daily habit?’ as your compass, it’s really powerful.
With that goal, we’re building an ecosystem of
sport that’s powered by digital.”
WHAT ARE THE KEY COMPONENTS?
HON: “It starts with our app portfolio — the
Nike app, our Run Club and our Training Club
— [which is] just an incredible suite of digital
experiences. Then there’s our store experiences
that are connected digitally and provide that
human connection. And we’re launching some
great innovations from a service perspective with
Nike Fit and challenging ourselves to look at
new business models like the Adventure Club, [a
subscription service model for parents and kids].
We’ve also just launched our first premium train-
ing service with Nike Training Club Premium.”
IN EXECUTING THE NIKE DIRECT OFFENSE, THE BRAND
HAS DECIDED TO END CERTAIN RETAIL RELATION-
SHIPS, WHICH HAS LED TO SOME CRITICISM. HOW DO
YOU RESPOND TO THAT?
HON: “I had a nice session recently talking about
this with [Nike CEO] Mark Parker and we were
both talking about the importance of partners.
That’s really been a part of Nike’s heritage:
Whether it be through supply chain, retail, media
or marketing, we built this company together
with partners. I don’t see that changing. I see it
shifting in how we show up.”
WHAT KIND OF RELATIONSHIPS ARE IMPORTANT FOR
NIKE RIGHT NOW — AND WHAT ARE YOU MOVING AWAY
FROM?
HON: “We believe in partnerships where the
partners have a strong voice, play, message and
connection with the consumer. The partners
that will work with us are ‘one plus one equals
three.’ With the amount of transformation [that’s
happening], we have to be agile. We have to look
for retailers who are investing in themselves and
creating great consumer experiences because
that is a part of partnerships — it can’t be Nike
alone. Those partners and independents that
have great followings — and there are cult-like
followings behind some of our partners — we
will stay with them. They make us better.”
HOW DO YOU REDUCE FRICTION BETWEEN GROUPS
THAT HAVE TRADITIONALLY WORKED SEPARATELY?
HON: “[I tell my team] that we have to take time
to educate each other. We have to slow down to
speed up and make sure we’re speaking the same
language. The second thing is: I really believe
in this idea of the outside in. I’m on the Spotify
board and we just brought some Spotify team-
mates together with some Nike teammates to
think about the future. It’s important to value the
diversity on the team and to value those leaders
at Nike who help us get where we are [but] also
to bring in new talent.”
OVER THE PAST TWO YEARS, NIKE HAS MADE A SERIES
OF EDUCATIONAL ACQUISITIONS OF NON-ATHLETIC
NAMES — ISRAEL’S INVERTEX IS ONE SUCH EXAMPLE.
WHAT HAVE YOU LEARNED?
HON: “When we acquired Invertex, we acquired
amazing talent, technology around 3D program-
ming, machine learning and computer vision.
But mostly we solved a problem — [launching
Nike Fit] — and now we can scale using those
capabilities ... When we bring in leaders from
the outside, they can teach us new things to do,
places to go and things to see that we cannot see.
I just love that clash — it’s a beautiful, virtuous
play, because the teams are all growing together
and having great experiences.”
HOW WILL YOU MEASURE THE SUCCESS OF
NIKE DIRECT?
HON: “I am a big believer in: Change the score-
card, change the game. I think the digital
scorecard for what success looks like is better
than the scorecard for a traditional store. Digital
looks at how engaged your customers are; [who]
your monthly users are; and [whether or not]
people come frequently and [return] frequently.
Those are metrics we should care about if we’re
thinking about building relationships and life-
time value.”
FINISH THIS SENTENCE: THE FUTURE OF SPORT
RETAIL IS?
HON: “We shed retail. I think this hard line be-
tween a brand and retail blurs in a digital world.
When you go to the Nike app, are you at retail
or are you hanging out with Nike? Retail is — in
a person’s mind — about selling stuff. And we’re
going to sell stuff but we’re also going to build
community. We’re going to provide you content
that helps your life be better. We’re going to find
community for you — whether that’s a sneaker-
head or a running community.”
IF YOU COULD GO BACK IN TIME, WHAT ADVICE WOULD
YOU GIVE TO YOURSELF AT THE BEGINNING OF YOUR
CAREER?
HON: “I would say, ‘Settle in Heidi, it’s going to
be OK. Love the journey.’ Also, leadership is
about finding your voice, using your voice and
practicing it. I have all these stories in my career
where I felt it was hard to get my voice out there
— maybe because I was young, or I felt like I
didn’t have the open forum — there were a lot of
reasons. But every time — even when I practiced
in little ways — I brought my voice to the table, I
felt better. And I think the work was better and
the team was better.”
“NIKE HAS AN AMAZING PLAYBOOK THAT HAS LASTED DECADES AND THAT PLAYBOOK NEED NOT GO AWAY. BUT IT NEEDS TO MERGE WITH A NEW PLAYBOOK. ”
25
373,009367,008367,007367,006367,006367,005
373,010
* Numbers as of December 10. Total includes: LinkedIn, YouTube, Pinterest, Tumblr
157,139 Facebook
153,182 Instagram
26,795 Twitter
footwearnews.com
’s Social Media
Followers*
FN_HAD_DIGITAL.indd 2 12/11/19 10:45 AMUntitled-1 1 12/11/19 1:39 PM
G l o b a l p o l i t i c a l u n c e r t a i n t y. S t re n g t h e n i n g d i re c t- t o -c o n s u m e r b u s i n e s s e s . T h e d o w n fa l l o f d e p a r t m e n t s t o re s . A n d a g ro w i n g a p p e t i t e fo r a l l t h i n g s s u s t a i n a b l e . I f t h a t w a s n ’ t e n o u g h t o h o l d yo u r a t t e n t i o n , t h e fo o t w e a r i n d u s t r y w a s a l s o fo c u s e d o n t h e U. S . - C h i n a t ra d e w a r, m a j o r m ove s w i t h i n t h e exe c u t i ve ra n k s a n d t h e o n go i n g d i ve r s i t y a n d i n c l u s i o n d i s c u s s i o n . I n t h e f i n a l 3 6 5 d a y s o f t h e d e c a d e, t h e s e w e re t h e s t o r i e s t h a t m a t t e re d .
BY FN STAFF
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CEO ShakeupsFashion and footwear saw a wave of hirings, fi rings
and promotions amid a challenging business climate. Under Armour and Nike sent tremors through the athletic marketplace in October when it was an-
nounced on the same day that Kevin Plank and Mark Parker would step down as CEOs from their respective
companies. (See sidebar for more.)
Tit-for-Tat Tari� s
The United States and China said in October they were working on a “phase one” agreement but had since made confl icting announce-ments on what such a deal would entail. In the past year and a half, the world’s two largest economies
have imposed new duties on billions of dollars of items coming
from both countries.
Bankruptcy WoesSome of the biggest retailers
that fi led for Chapter 11 protec-tion included Barneys New York,
which will close its existing stores following its November
acquisition by Authentic Brands Group. Also, Payless ShoeSource went bankrupt in February and
shuttered all 2,500 stores in North America.
O� -Price’s Winning Streak
Low-price and discount retailers have consistently bucked industry-wide trends through their ability to o� er both cheap prices and a treasure-
hunt experience that can’t be easily replicated online. TJ Maxx and Mar-
shalls parent TJX Companies, Ross Stores and Burlington Stores all posted third-quarter earnings
that beat expectations, defying the challenges that have af-fl icted most of the sector.
HOT TOPICS2 0 1 9 M A R K E D A T U R B U L E N T T I M E FO R T H E I N D U ST RY ’S TO P F I R M S .
T H E S E A R E T H E STO R I E S T H AT D O M I N AT E D H E A D L I N E S .
BY SAMANTHA MCDONALD
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28
Jim Gold, president and chief merchandising o� cer at Neiman Marcus, exits
REI president and CEO Jerry Stritzke resigns
Koichiro Kodama replaces Gene McCarthy as president and CEO of Asics North America
John Furner takes over as Walmart U.S. president and CEO as Greg Foran steps down
Clarks taps Giorgio Presca as CEO
Tom Ford elected chairman of the CFDA
Hibbett Sports announces retirement of president and CEO Je� Rosenthal
Fila North America appoints Jennifer Estabrook as president
StockX CEO Josh Luber hands over post to Scott Cutler
Neal Newman leaves role as president of Two Ten Footwear Foundation
Carlos Crespo named Inditex’s new CEO
Tapestry announces departure of CEO Victor Luis, replaced by chairman Jide Zeitlin
American Apparel and Footwear Association president and CEO Rick
Helfenbein to exit, succeeded by EVP Stephen Lamar
Stephanie Pugliese joins Under Armour North America as president
Alibaba chairman Jack Ma steps down as CEO Daniel Zhang takes over
Burlington Stores appoints Michael O’Sullivan as CEO
Ebay president and CEO Devin Wenig departs, Scott Schenkel serves as interim
Sequential Brands Group CEO Karen Murray steps down
Under Armour CEO Kevin Plank to step down, replaced by president and COO Patrik Frisk
Nike CEO Mark Parker to leave role, succeededby John Donahoe
Barneys New York president and CEO Daniella Vitale departs
Genesco appoints Mimi Vaughn as president and CEO
Gap president and CEO Art Peck steps down
Le Tote names Ruth Hartman president of Lord + Taylor
Macy’s president Hal Lawton resigns
EXECUTIVE MOVESThe industry heavy-hitters who came and went in 2019.
Mark Parker has been a Nike employee since 1979
President Donald Trumpand PresidentXi Jinping
29
STARWALKR E D CA R P E TS A N D
ST R E E T ST Y L E O P P O RT U N I T I E S C O N T I N U E TO B E
T H E B E ST RU N WAYS FO R FAS H I O N — A N D
T H E S E 1 2 C E L E B S S H I N E D I N T H E
S P OT L I G H T.
BY SHANNON ADDUCCI
Dwyane Wade and Gabrielle
UnionThe NBA star may have
retired in April, but he seems to have found a new hobby
in couple’s fashion with his actress wife. The duo
often hit the red carpet in coordinating looks — and even wore beaded hoods
together to the Met Gala. Their 1-year-old
daughter, Kaavia James, is often in a mini
matching ensemble.
Bella andGigi Hadid
The Hadid sisters have a tight grip on the fashion world — not just as the
most in-demand runway and ad cam-paign models. Their infl uence
is equally important
in women’s mainstream street style
and fashion, and this
year they upped the
style quotients of brands
including Dr. Martens and
By Far.
Katie HolmesIt started with a cash-
mere bra and a few unique sandal choices
this summer, but by late September, media outlets
everywhere were abuzz with the actress’s style as
a post-breakup fashion statement. (Her split
from Jamie Foxx was an-nounced in August.)
J BalvinThe reggaeton sensa-
tion was one of the most streamed artists of the
year, and as his mainstream appeal climbed, so did his fashion stardom. The 2019 FNAA Style Infl uencer had
a Bape collab and, clad in Dior Homme, was the
inaugural cover star of the Bazaar Men’s magazine.
Billy PorterThe multihyphenate talent
became the fi rst openly gay black man to be nominated
for, and win, a Primetime Emmy Award for his role in FX’s “Pose” — and Porter made sure his wardrobe
was equally loud and proud. His red carpet looks were not only gender fl uid, they were also downright fun.
ZendayaThe always-precocious star came into her own
this year, and a hit collab with Tommy Hilfi ger was just the beginning. After
debuting the collection in Paris in March (alongside fashion icons Grace Jones
and Anna Cleveland), the actress’s role as
Rue in the hit HBO show “Euphoria” cemented
Gen-Z style icon status.
Jennifer Lopez
She has dominated the red carpet for years, but
2019 was owned by Lopez. Attention-grabbing moments included the Oscars buzz for her “Hustlers” performance,
a surprise runway walk in that iconic Versace dress, and the new 50-year-old capped November with a long-term
Coach endorsement.
Tracee Ellis Ross
One of fashion’s most de-pendable ambassadors, the “Black-ish” star translated haute looks from Marc Ja-
cobs and Rodarte to the red carpet and continued her
legacy of multiple cos-tume changes while
hosting awards shows (most recently at the British
Fashion Awards). The actress is also a champion of black fashion, supporting and wear-
ing brands such
as Pyer Moss and Christopher
John Rogers.
Diane KeatonThe actress has long been a style icon by way of “Annie Hall” and “The First Wives
Club,” but 2019 was the year that
a new genera-tion discovered Keaton’s innate
chicness, by way of her all
caps-heavy Instagram ac-
count. A strictly black-and-white
palette and penchant for neck scarves,
tall hats and platform shoes have
solidifi ed her modern look.
Dua Lipa Winning big at the 2019 Gram-my Awards while wearing a Ver-sace safety pin dress kicked o¡ a stylish and successful year for the British singer, whose fashion versatility includes head-to-toe Chanel and a vintage-inspired matching Staud minidress and knee boots. With a sophomore
album slated for early 2020, the outfi t parade is sure
to continue.
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30
HIGH DEMANDT H E Y E A R WAS B OT H M O D E R N A N D N O STA LG I C, W I T H S P O RT Y ST Y L E S
A N D LOTS O F C O LO R
BY SHANNON ADDUCCI
Lime GreenBoth a street style and musician red carpet favorite, seen on stars including Billie Eilish and Lil Nas X, the Gen-Z-friendly hue reigned year-round. In the attention-seek-ing age of Instagram, the popular-
ity of the look-at-me color was inevitable.
Hot PinkAnother look-at-me color
took over the red carpet and fashion weeks worldwide, transforming itself from a
Barbie and “Legally Blonde” hue to a post #MeToo
feminist power statement from head to toe.
Tie-DyeFrom high-end versions at Giuseppe Zanotti and Dries Van Noten to summer camp interpretations and the per-
sistence of the “scumbro” look made popular by Justin Bieber and Jonah Hill, the DIY-print
touched all categories.
Haute Hiker Tactical gear a là Virgil
Abloh’s Louis Vuitton, as well as fi sherman’s vests, bucket
hats and hiking boot hybrids all gave men’s collections a sportsman vibe. Luxury
brands including Gucci and Prada also tapped into key outdoor silhouettes such
as Keen’s Newport and the original Teva sandal.
Animal PrintsThe print has a long legacy in fashion cycles, but this year’s leopard midi skirt made it ubiquitous, even for the o� ce. Head-to-toe animal prints were an all-ages, genderless
a� air on the carpet, while the snakeprint knee boot became one of the biggest fall ’19 musts for retailers.
Menswear Moves On From
the Fashion Sneaker
After purveying the Triple S “dad” shoe in 2018, Balenciaga
made a few turns away from the chunky sneaker,
introducing square-toed boots. Other brands such as Prada and Amiri explored life after the fashion sneaker with jet-
black leather clompers.
Square Toes — and Bottega Veneta
Heralded as the “new-Céline,” Bottega Veneta’s comeback (courtesy of creative director Daniel Lee) also ushered in the era of the revamped square toe. Since debuting on the fall ’19 runway, both luxury and mass-market footwear has
embraced the silhouette.
’90s ManiaWith an infl ux of key colors and shapes, and
accessories such as scrunchies and belt bags, it was impossible to escape the infl uence of the decade, even as 2020
approaches. Platforms made their comeback on fall ’19 runways and continued into spring ’20
collections.
31
Cara Delevingne x PumaDelevingne brought in Balmain for the fi rst collection she designed for Puma. Working in collaboration with creative director Olivier Rousteing, the duo — with the help of the brand — launched a boxing-themed line of
footwear, apparel and accessories.
Luke Combs x Crocs
Crocs went country with a special edition of its signature Classic Clog made in collabo-ration with singer-songwriter
Luke Combs. It sold out in minutes. Last month, Combs and Crocs teamed up again for a hunting-themed style.
Tommy Hilfi ger x Zendaya
FN’s Collaborator of the Year made headlines for his partner-ship with Zendaya, teaming on
’70s-inspired collections for spring and fall. Both see-now, buy-now fashion shows in Paris and at the Apollo Theater in Harlem, N.Y.,
respectively, were lauded for its inclusivity. Hilfi ger also worked with racecar driver
Lewis Hamilton.
Gigi Hadid x Reebok
The supermodel launched her full athleisure Reebok x Gigi collection in Febru-ary. And in October, Hadid debuted her second collec-tion with the brand, featur-ing ’90s-inspired pieces that
played o� her love of the out-doors. The line also included a new DMX 2k Zip sneaker.
Travis Scott x Nike
The rap star had fans on their toes throughout 2019 with several
limited-edition sneaker drops, reworking classics including the
Air Jordan 1 High and Low, the Air Force 1 Low and the Air Jordan 6.
The collaborations featured nods to Texas and his Cactus Jack
record label.
IT’S SHOWTIMEB R A N D S A N D STA R S T E A M E D U P T H I S Y E A R
TO C R E AT E O N E- O F-A- K I N D P R O D U CT.
BY NIKARA JOHNS
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the hashtag #Arivenchy.
Beyoncé x AdidasThe athletic brand
announced in April that
the superstar has joined the Adidas family. According to the Three Stripes, the partnership is multilayered and will include new signa-ture footwear and
As part of her new role, Banks participated in brand acti-vations, which will continue through 2020.
Ariana Grande x GivenchyIn May, Givenchy announced that the pop singer would be its new face with a video of Grande hitting a high note and adding
including Project Rock’s fi rst-ever women’s
training shoe.
Tyra Banks x Nine West
The model joined the Authentic Brands Group-owned label as its global ambassa-
dor in September.
Lindsey Vonn x Project RockFollowing her retirement, skier Lindsey Vonn was named global ambassa-dor of Under Armour and Dwayne Johnson’s Project Rock brand in March. She has since worn the product made for athletes,
apparel, as well as a relaunch of her Ivy Park brand.
Jennifer Lopez x CoachThe actress and singer was
named the global face of Coach in November. Beginning with the spring ’20 season, Lopez will star in campaigns for leather goods, ready-to-wear and footwear.
THE CELEBRITY PARTNERSHIPS THAT KEPT THE INDUSTRY TALKING…
Reebok ForeverFloatride Grow
Eco-Friendly Movement
Sustainability was a hot industry-wide topic, and athletic brands embarked
on eco-friendly missions. Notably, Ree-bok revealed its fall ’20 Forever Float-ride Grow running sneaker made with natural materials and casual sneaker
fi rm Allbirds launched synthetic material and chemical-free weather-
resistant styles.
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Agents of ChangeAs employees called out the top athletic brands over racial inequities, thought
leaders including Kerby Jean-Raymond, Pensole Footwear Design Academy founder D’Wayne Edwards and others advocated for industry-wide change.
(Jean-Raymond and Edwards were tapped by Reebok and Foot Locker, respectively, to foster diverse talent within the companies.) Also, athletes such
as soccer star Megan Rapinoe and Olympic runner Alysia Montaño fought for equal pay and fair maternity policies.
Make RoomAthletic heavyweights Nike
and Adidas maintained their market leads, but smaller brands
mounted serious challenges. Puma earned the respect of
the lifestyle and performance crowds, and Hoka One One and On gave runners everything they
were looking for.
The TakeoverHistorically, New York Fashion Week has
been a platform for luxury labels. But that is no longer the case, as Ronnie Fieg with Kith Air and Kerby Jean-Raymond of Pyer Moss
undoubtedly provided the biggest moments. A month after NYFW, Dick’s Sporting Goods
entered the fashion conversation with its debut runway show starring soccer star Carli
Lloyd and baseball great Alex Rodriguez.
POWER MOVEST H E AT H L E T I C M A R K E T ’S B I G G E ST STO R I E S I N 2 0 1 9 CA M E F R O M S M A L L E R B R A N D S F I G H T I N G
FO R A S E AT AT T H E TA B L E A N D T H O U G H T L E A D E R S A D D R E S S I N G I N D U ST RY-W I D E I S S U E S .
BY PETER VERRY
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All Terrain
Hikers and trail run-ners aren’t required for walking the city
streets, but that didn’t stop fashion
customers from wear-ing them regularly in
2019. Rugged looks from brands
including Salomon, The North Face and
Columbia owned street style.
Kerby Jean-Raymond, shot exclusively for
FN in December
Andrew LaPorte in the Salomon Supercross, shot for FN in June
Adriana Lima for Puma
Three looks from Kith Air
SOCIAL MOMENTSThe videos and photos that popped. Take a look back at FN’s most-liked Instagrams of 2019.
BY HEIDI PASHMAN
FN’s video of a green, glittering look from Alexandre Vauthier’s spring ’19 haute couture show, with shoes by Amina Muaddi. It was watched 157,000 times.
Bella and Gigi Hadid twinned in the front row at the Tommy x Zendaya runway show at New York Fashion Week.
Beige had a moment this spring, and Bella Hadid embraced the color with this head-to-toe look during Cannes Film Festival.
“I’ll always remember when something would happen, there would be a surprise of a beautifully written letter from Blake. He took such great care not to let things pass without noting them.”— Je� rey New York founder and president Je� rey Kalinsky on the late Blake Nordstrom (January)
“He was just so excited that all of these things were starting to fall into place, and yet he was very humble about his role about it. He kept bringing more and more people into the room to introduce them to me, saying this person did that and that person did this. It was never about Jon; it was always about the team.” — The NPD Group’s Matt Powell on Fila’s recent success under the late Jon Epstein (April)
“I’m always critical of myself. Everything keeps me up at night. This con-versation will keep me up tonight. I’ll think about all the answers I gave you and all the answers I didn’t give you. Everything is always in motion in my brain; it’s like open applications the way you would have in a phone.”— Kith founder Ronnie Fieg on not being comfortable despite his success (October)
“I used to think, ‘When I succeed, that’s enough. I don’t have to do any more.’ I realized that was an imma-ture position. If you want to work with women, you have to be the one who makes the change.”— Mindy Kaling on inclusivity in entertainment (June)
“We did all the same s**t that every other footwear company does. That f**cked us. That’s not what built us in the fi rst place or why people buy our shoes.”— Toms founder Blake Mycoskie on the challenges in growing the irreverent brand (March)
“I want to change the whole perception of Latinos; I want to show the world how we are fresh, too.” — Reggaeton star J Balvin on shining the light on fashionable Latinos (December)
“Our cultural fat phobia runs so deep that we fi nd excuses to excuse it.”— Micki Krimmel on the plus-size market (September)P
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FN’s video of Gigi Hadid confronting runway crasher French comedian Marie Benoliel at Chanel’s spring ’20 show. It received 232,000 views.
A detailed look at the shoe styles from Rihanna’s Fenty pop-up shop in Paris.
STATEMENTS MADES O M E O F T H E M O ST M E M O R A B L E Q U OT E S O F
T H E Y E A R , AS TO L D TO F N .
BY FN STAFF
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Statement Required by 39 U.S.C. 3685 showing the Ownership, Management and Circulation of FOOTWEAR NEWS, published twice per month with one additional issue in September for October 1, 2019. Publication No. 204-120. Annual subscription price $59.00.
1. Location of known office of Publication is 475 Fifth Ave, New York, NY 10017.2. Location of the Headquarters or General Business Offices of the Publisher is 475 Fifth Ave, New York, NY 10017.3. The names and addresses of the Vice President, Publisher, Editorial Director, and Executive Editor are: Vice President, Publisher, Sandi Mines, 475 Fifth Ave, New York, NY 10017. Editorial Director, Michael Atmore, 475 Fifth Ave, New York, NY 10017. Managing Editor, Neil Weilheimer, 475 Fifth Ave, New York, NY 10017. 4. The owner is: Fairchild Publishing, LLC., 475 Fifth Ave, New York, New York 10017. Stockholder: Directly or indirectly through intermediate corporations to the ultimate corporate parent, Penske Business Media, LLC, 11175 Santa Monica Blvd., Los Angeles, CA 90025. 5. Known bondholders, mortgagees and other security holders owning or holding 1 percent or more of total amount of bonds, mortgages or other securities are: None. 6. Extent and nature of circulation
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A Total No. Copies 14,550 11,082 B Legitimate Paid and/or Requested Distribution
(1) Outside County Paid/Requested 8,183 6,694 Mail Subscriptions stated on PS Form 3541
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(3) Sales Through Dealers and Carriers, Street Vendors, 323 308 Counter Sales, and Other Paid or Requested Distribution Outside USPS®
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P I C K
TEENS IDOL Throughout the 2010s, Lady
Gaga has shocked, ba ed and amused us with her seemingly
endless array of imaginative ensembles. From her cosmic
gown and gravity-defying Armani platforms at the 2010
Grammy Awards (seen here) to her multilayered “camp” outfi t
and Pleaser boots at this year’s Met Gala, the singer-turned-actress has proven to be the ultimate fashion entertainer.
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FN IS A REGISTERED TRADEMARK OF FAIRCHILD PUBLISHING, LLC. COPYRIGHT ©2019 FAIRCHILD PUBLISHING, LLC. ALL RIGHTS RESERVED. PRINTED IN THE U.S.A. VOLUME 75, NO. 25. December 16, 2019. FN (ISSN 0162-914X) is published twice per month with one additional issue in September by Fairchild Publishing, LLC, which is a division of Penske Business Media, LLC. PRINCIPAL OFFICE: 475 Fifth Ave, New York, NY 10017. Periodicals postage paid at New York, NY and at additional mailing offices. Canada Post: return undeliverable Canadian addresses to P.O. Box 503, RPO West Beaver Cre, Rich-Hill, ON L4B 4R6. POSTMASTER: SEND ADDRESS CHANGES TO FN, P.O. Box 6357, Harlan, IA, 51593. FOR SUBSCRIPTIONS, ADDRESS CHANGES, ADJUSTMENTS, OR BACK ISSUE INQUIRIES: Please write to FN, P.O. Box 6357, Harlan, IA, 51593, call 866-963-7335, or e-mail customer service at [email protected]. Please include both new and old addresses as printed on most recent label. For New York Hand Delivery Service address changes or inquiries, please contact Mitchell’s NY at 1-800-662-2275, option 7. One-year subscription price: U.S. $72, Canadian $149, foreign $295. Single-copy cost $10. Subscribers: If the Post Office alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address within one year. If during your subscription term or up to one year after the magazine becomes undeliverable, you are ever dissatisfied with your subscription, let us know. You will receive a full refund on all unmailed issues. First copy of a new subscription will be mailed within four weeks after receipt of order. We reserve the right to change the number of issues contained in a subscription term and/or the way the product is delivered. Address all editorial, business, and production correspondence to FN, 475 5th Ave, 2nd Fl., New York, NY 10017. For permissions and editorial requests, e-mail [email protected]. Visit us online at www.footwearnews.com. To subscribe to other Fairchild Publishing, LLC magazines on the World Wide Web, visit www.wwd.com/subscriptions. FN IS NOT RESPONSIBLE FOR THE RETURN OR LOSS OF, OR FOR DAMAGE OR ANY OTHER INJURY TO, UNSOLICITED MANU-SCRIPTS, UNSOLICITE ART WORK (INCLUDING, BUT NOT LIMITED TO, DRAWINGS, PHOTOGRAPHS, AND TRANSPARENCIES), OR ANY OTHER UNSOLICITED MATERIALS. THOSE SUBMITTING MANUSCRIPTS, PHOTOGRAPHS, ART WORK, OR OTHER MATERIALS FOR CON-SIDERATION SHOULD NOT SEND ORIGINALS, UNLESS SPECIFICALLY REQUESTED TO DO SO BY FOOTWEAR NEWS IN WRITING. MANUSCRIPTS , PHOTOGRAPHS, AND OTHER MATERIALS SUBMITTED MUST BE ACCOMPANIED BY A SELF-ADDRESSED STAMPED ENVELOPE.
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