Using process to improve your Salesforce implementation and drive adoption

Lucy Mills Product and Partner Manager

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Agenda

• Who is Nimbus• Why Salesforce• How does Nimbus Control support Salesforce• Demo • Q&A

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Client Selection

AstraZenecaAvaya

BarclaysCarphone Warehouse

China Construction BankChevron

CiscoHSBC

LenovoNestlé

NovartisRBCRBS

Sara LeeSony

ThyssenKruppToyota

Nimbus

• Founded in 1997 – process & quality management origins (ISO compliance)

• Software solution, Nimbus Control and methodology and Nimbus Cloud (SaaS)

• Helping companies drive and embed adoption of business transformation initiatives

• Over 1000 clients in 40+ countries• Award winning• Global technology partners

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Salesforce - Changing the rules

• Business driven• Smaller teams• Shorter build cycles• Extend with Force.com• Custom code• Quick system change

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“Salesforce is no silver bullet it is an ongoing process”

Andre RamsarranSr. Sales Engineer

Salesforce.com

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What does that process look like?

Automation

Manual Activities

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What does Nimbus Control do for Salesforce

• Uses; Scope – Deliver – Adopt best practise for implementations and change

• Brings the users into the conversation at the start of a project

• Utilises scoping material throughout the a project

• Helps to drive adoption and deliver point of need help

• Provides an online operations manual

• Enables visibility of all systems and people processes in one place

• Makes process relevant, attainable and understandable for all audiences

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Best practise approach

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Scope

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Deliver

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Adopt

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Customer ROI tells the story

• Avaya – 60% time saved in process capture & dramatic improvement in end-user access to information

• ING – improved process automation. Reduced cost of processing transactions from $16 to $3

• Finansbank – 12% decrease in unit processing cost for corporate credit process & 40% reduction in process cycle time

• Visteon - 34x faster to find information for engineers

• Carphone Warehouse – estimated £55m additional revenue across 800 Uk stores

• Interpolis – costs of processes related to incoming calls reduced by 20%

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Demo