nims 2011 day2 opening keynote peter martin
TRANSCRIPT
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Pragmatic approaches toEnterprise Cloud
NASCOMM Infrastructure ManagementSummit Bangalore, September 22nd 2011
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Agenda
(who are we?)
why are enterprises embracing cloud?
what is cloud for an enterprise?
picking the right cloud delivery model
pragmatic examples of implementing cloud
how and where to start the cloud transformation journey?
where will it end?
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Orange Business Servicesprovides ICT services tomultinationals throughout the world
7559 M
in turnover in 2009
more than 31,000
employees dedicated tobusiness services
3,700multinationalclients
who are we?
Part of Orange
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the network is on the critical path towards resilientand effective services
enterprises should evaluate how externally hosted
cloud services can deliver acceptable application
performance; this should be done by ensuring
appropriate network design, as well as how the
service supports application acceleration
Bjarne Munch
Gartner,
November 2010
without a robust communications layer,
the concept of cloud computing is a
nonstarter
Mike CansfieldForrester, June 2010
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secure IT Infrastructure
unifiedcommunication
&
collaboration
customercontactvertical apps
health
transport
finance
cloudcomputing
excellence incustomerexperience
cloud computing is at the heart of Orange
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7 France Telecom Group restrictedcloud readiness assessment
cloud or not cloud? that is not the question!
the real question is:
optimize your costs foster businessagility
guaranteeperformance and
security
CAPEX reduction, lower
TCO
resource sharing
TTM improvement
tailored billing model (payper use)
on-demand capacities andscalability (peaks of load)
self-provisioning / service
worldwide access(internationaldevelopment)
service delivery reactivity(mergers/acquisitions)
worldwide unified service
management end-to-end monitoring and
commitments
energy savings
improved businesscontinuity (data recovery)
how can your IT organization really benefit from the new delivery and servicemodels that are provided by cloud solutions?
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why enterprises are embracing cloud
By 2012, 20% of businesses will
own no IT assets.Gartner, Gartner Highlights Key Predictions for ITOrganizations and Users in 2010 and Beyond, January,2010
In 2011, a select group of disruptive technologies
cloud, mobile devices and apps, broadband
connectivity, social networking, and analytics willmove beyond "early adopter" status, maturing and
coalescing into a "new mainstream" platform for
growth.
I D C P r e d i c t i o n s 2 0 1 1
Enterprises seek not only to pay less for IT, but also
do more with it in order to boost IT effectiveness.
2011 Trends to Watch: Cloud Computing Technology
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and to help respond to consumerisation
2030
CIO
2035
CEO
(remainsDOG)
2023
Developer
todayConsumers
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10 France Telecom Group restrictedcloud readiness assessment
it is the right moment to start thinking about cloud if
you will start newactivities (product
lines, incomingcountries) andhave to supportthem efficiently
you have toinvestigate new
delivery and servicemodels, sources ofoptimization and
economies
you seek ways fora better alignment
between IT andbusiness activities
you need to beproactiveregarding
business unitsincreasing
demand forflexible solutions
you plan to refreshyour ICT assets or
to consolidate
yourinfrastructures
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11 In strict confidence.
This is not all or nothing, now or never!Transitioning to a private cloud is gradual and
requires careful planning and assessment
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reality: private cloud in Asiabeyond DC consolidation, a true IaaS transformation
scope
01 consolidation of four data centers into one regional data centerin Singapore
02 transformation from DIY IT management to cloud IaaS servicedelivery
client benefits
operational costs reduction
state of the art DC infrastructure without having
to invest
improved and standardized
SLA in Asia
smooth transition to reduce risks
solution DC consolidation and transition professional services
a consistent service catalog
+ a pay per use pricing model
managed services for virtual
and physical servers + storage/backup services
a self-provisioning portal
adapted SLA (bronze, silver, gold)
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private applications storeunified self-service access to a catalog of applications across your enterprise
SP private cloud customer private cloudpublic cloud
access
by ORANGE
Orange Business Services
Private Applications Store
networks
a comprehensive catalog
of applications and services
a customizable portal enabling
easy access to the catalog
user self-service
anywhere, any time, any device access
a choice of service management
levels and SLAs
pay per use model
validation workflow and reporting to have control and visibility overusage and costs
http://www.google.fr/imgres?imgurl=http://www.pycomall.com/images/P/IBM_400.gif&imgrefurl=http://www.pycomall.com/product.php%3Fproductid%3D17532&h=400&w=400&sz=9&tbnid=i-bGnhv4Pp9pHM:&tbnh=124&tbnw=124&prev=/images%3Fq%3Dlogo%2BIBM&hl=fr&usg=__HDJJtXzVWzmiunZqLOcbGnWwLFw=&ei=mLGGS_b8Coih_AbnhZG8Dw&sa=X&oi=image_result&resnum=3&ct=image&ved=0CAoQ9QEwAghttp://www.oodrive.com/http://www.google.fr/imgres?imgurl=http://blog.taragana.com/wp-content/uploads/2009/02/peoplesoft.jpg&imgrefurl=http://blog.taragana.com/index.php/archive/top-10-hrm-software/&usg=__tblv3vr-YHWTftywmu5Ndn-Ri1o=&h=264&w=354&sz=16&hl=fr&start=3&itbs=1&tbnid=29Nk6EIAbqqSkM:&tbnh=90&tbnw=121&prev=/images%3Fq%3Dpeoplesoft%26hl%3Dfr%26gbv%3D2%26tbs%3Disch:1http://www.google.fr/imgres?imgurl=http://money20.com/images/oracle_logo3.jpg&imgrefurl=http://www.money20.com/technology.htm&usg=__ekP-3c6YG1lUon37c6KxWUIoZ0E=&h=271&w=1362&sz=50&hl=fr&start=8&itbs=1&tbnid=qYVM4hZQIUnTfM:&tbnh=30&tbnw=150&prev=/images%3Fq%3DOracle%26hl%3Dfr%26gbv%3D2%26tbs%3Disch:1http://www.google.fr/imgres?imgurl=http://www-03.ibm.com/systems/fr/resources/SAP-logo_565x294.jpg&imgrefurl=http://www-03.ibm.com/systems/fr/conventiondesdecideurs/village.html&usg=__HavyEk6uJjgo7kMyI_Kc1OfPEHg=&h=294&w=565&sz=67&hl=fr&start=2&itbs=1&tbnid=2nTmXNPcg1ptrM:&tbnh=70&tbnw=134&prev=/images%3Fq%3Dsap%26hl%3Dfr%26gbv%3D2%26tbs%3Disch:1 -
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14 France Telecom Group restrictedcloud readiness assessment
cloud computing transforms the IT delivery model;technical impacts are only one part of the challenge
a transformeddelivery model,
from ICT solution toservice provider
where do Istart?
how do I integrate with my
legacy IT?
how do I reach my
target?
what impacts on myinternal organization?
business alignment & service offerings
skills & competencies
suppliers relationship
what impacts on mytechnical existingenvironments?
infrastructures (networks, platforms, data
centers)
IT applications
virtualization
security & performance
what benefits can I truly
expect? business improvement
economies (TCO, RoI)
regulatory compliance
be greener
how to define my targetand how to measure and
control?
architecture (public, private, hybrid)
service management level
commitments and SLAs
14 IT with cloud computing
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a typical cloud customer journey
interviews/workshop
information analysis
scope definition
executive meeting
agreement to continue
cloud readiness assessment
1specific assessments
2proof of concept
3
discovering tools
technical assessment
business impact analysis
gap analysis
feasibility demonstration
critical success factors
improvement
assess design implement manage and optimize
closedesign implement manage and optimize
commercialproposal
reversibility
7architecture design
4transition
5service management
6
target ICT architecture
transition scenario
business model
SLA definition
project portfolio
transition implementation
governance dashboard
communication and training
project management
operations and support
customer care
capacity management
RFIcustomer
needs
commercialproposalaccepted
services closing
services transfer out
continuity ensuring
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the cloud readiness assessment
demand management
incident management
monitoring / reporting
capacity management
service management
security constraints
data protection
identity & access management
security policy
LAN & WAN
mobility
flow rates
protocol filtering
network map
applications inventory
applications lifecycle
applications interlink
volumes of data
critical applications map
critical business process
critical competencies
IT carbon footprint
benefits & costs
business & HR impacts
regulations & laws
commitments & SLA
hosting contracts
outsourcing contracts
contracts analysis
servers & workstations
DB, middlewares & OS
licenses
application performance
virtualization eligibility
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whats next
Apps in the cloud
IaaS
Multi-tenant
apps
Dataconsolidation
community
apps
Use of real time input(form recognition,
telemetry..)
Apps that capitalise onreal-time feedback
Any device
Any time
Any where
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Cloud for enterprises is compelling but complex
summary
Its going to happen
Its a journey
It needs a business case and it is a major transformation project
Large organisations will probably use a mixture of private and public cloudhybrid and non-cloud
The pivot is the move to a completely service-oriented IT operation
It will require changes to your organisation and processes
The starting point is a cloud readiness review and understanding the triggersfor action.
Weve only just begun
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19 In strict confidence.
Thank you.