netapp Release Notes All series

Nimsoft® Monitor™

CA Nimsoft Monitor Copyright Notice

This online help system (the "System") is for your informational purposes only and is subject to change or withdrawal by CA at any time.

This System may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This System is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. This System may not be disclosed by you or used for any purpose other than as may be permitted in a separate agreement between you and CA governing your use of the CA software to which the System relates (the “CA Software”). Such agreement is not modified in any way by the terms of this notice.

Notwithstanding the foregoing, if you are a licensed user of the CA Software you may make one copy of the System for internal use by you and your employees, provided that all CA copyright notices and legends are affixed to the reproduced copy.

The right to make a copy of the System is limited to the period during which the license for the CA Software remains in full force and effect. Should the license terminate for any reason, it shall be your responsibility to certify in writing to CA that all copies and partial copies of the System have been destroyed.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS SYSTEM “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS SYSTEM, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

The manufacturer of this System is CA.

Provided with “Restricted Rights.” Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections 12.212, 52.227-14, and 52.227-19(c)(1) - (2) and DFARS Section 252.227-7014(b)(3), as applicable, or their successors.

Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Legal information on third-party and public domain software used in the Nimsoft Monitor solution is documented in Nimsoft Monitor Third-Party Licenses and Terms of Use (http://docs.nimsoft.com/prodhelp/en_US/Library/Legal.html).

Contact CA

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

■ Online and telephone contact information for technical assistance and customer services

■ Information about user communities and forums

■ Product and documentation downloads

■ CA Support policies and guidelines

■ Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

Send comments or questions about CA Technologies Nimsoft product documentation to nimsoft.techpubs@ca.com.

To provide feedback about general CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.

Contents 5

Contents

Chapter 1: netapp General Overview 7

Chapter 2: Requirements 9

Hardware Requirements .............................................................................................................................................. 9

Software Requirements ............................................................................................................................................... 9

Supported Platforms .................................................................................................................................................... 9

Chapter 3: Considerations 11

Installation Considerations ......................................................................................................................................... 11

Chapter 4: Fixed Defects 13

Revision History .......................................................................................................................................................... 13

Chapter 1: netapp General Overview 7

Chapter 1: netapp General Overview

The NetApp probe uses SNMP to communicate with storage arrays. The probe transparently handles discovering local as well as remote NetApp systems using SNMP. The probe runs specific SNMP queries and extracts the important information from the devices.

The NetApp probe performs SNMP GET queries to selected NetApp devices transforming the query results into alarms and/or Quality of Service for SLA purposes. The user may configure the profile to his/her requirements in order to integrate the device seamlessly into the Nimsoft monitoring solution. The NetApp probe includes a UI to configure the probe. The probe supports SNMPv1, SNMPv2c and SNMPv3. You can configure the probe for NetApp Ontap 8.1 c-mode and 7-mode operating system.

NetApp Features:

■ Comes with a set of predefined SNMP OID templates available on most NetApp devices.

■ Supports dynamic indexing.

Notes:

■ SNMP v3 requires that your network community strings are at least 8 characters long.

■ ONTAPI requires user with administrator privileges.

■ The monitors dependent on ONTAPI are available only when ONTAPI Settings are configured. This applies to Auto Configuration node as well.

■ The "Netapp Basic Monitors" template is applied as default template for the 7-mode and "Netapp C-mode Basic Monitors" template is available as default template for the c-mode.

■ In case of upgrades, the default template is applied when the Default Templates Settings screen is opened and OK is pressed.

■ The Default Templates Settings are not retained.

Chapter 2: Requirements 9

Chapter 2: Requirements

This section contains the requirements for the netapp probe.

This section contains the following topics:

Hardware Requirements (see page 9) Software Requirements (see page 9) Supported Platforms (see page 9)

Hardware Requirements

The netapp probe should be installed on systems with the following minimum resources:

■ Memory: 2-4GB of RAM. Probe's OOB configuration requires 256MB of RAM'

■ CPU: 3GHz dual-core processor, 32-bit or 64-bit

Software Requirements

The netapp probe requires the following software environment:

■ NetApp 7.2x or later.

■ Nimsoft Monitor Server 5.1.1 or later

■ Nimsoft Robot 5.23 or later

■ Java Virtual Machine 1.6 or later (typically installed with NMS 5.0 and above)

Supported Platforms

The netapp probe is supported on the same set of operating systems and databases as the Nimsoft Monitor Server solution. Please refer to the:

■ Nimsoft Compatibility Support Matrix for the latest information on supported platforms.

■ Support Matrix for Nimsoft Probes for additional information on the netapp probe.

Chapter 3: Considerations 11

Chapter 3: Considerations

This section contains the following topics:

Installation Considerations (see page 11)

Installation Considerations 1. Install the package into your local archive.

2. Drop the package from your local archive onto the targeted robot.

3. Double-click the probe for initial configuration.

Chapter 4: Fixed Defects 13

Chapter 4: Fixed Defects

This section contains the following topics:

Revision History (see page 13)

Revision History

This section describes the history of the revisions for this probe.

Date Description State Version

July 2014 Sometimes, the Volume Names were displayed in HEX ASCII code in the Alarms and Logs.This issue has been fixed. (Salesforce Case: 00120380)

GA 1.36

Sept 2013 Fixed Defects:

■ Fixed an issue where LUN Size Used and LUN Percent Used were showing up as zero and exclamation sign on some values.

■ Need to capture LUN Latency - System Metric from NetApp Probe.

■ Fixed an issue where the probe was unable to create Static monitor.

■ Fixed the failure of Threshold monitoring.

■ Fixed the failure to apply Auto-configuration.

■ Fixed a defect in count based metrics.

■ Fixed the Snmp V3 authentication issue.

1.35

June 2013 Fixed Netapp where the probe was having issue with get values with Netapp C mode.

1.34

Revision History

14 netapp Release Notes

Date Description State Version

March 2013 ■ Fixed netapp where logs showing Error messages for the calculation of multiple OIDs.

■ Fixed netapp agent reports value of zero on formulas using more than one OID variable.

■ Fixed netapp where agent profile does not appear to make use of default global timeout/retries settings.

■ Fixed a defect where netapp displays incorrect value for average based checkpoints.

■ Fixed a defect where netapp gives incorrect unit labels for QoS definition "QOS_STORAGE_PERCENT_CAPACITY_USED_VOL".

GA 1.33

January 2013 ■ Fixed a defect where checkpoint of type formula base on more than one OID was giving wrong values.

GA 1.32

December 2012 ■ Fixed a defect for issues with Netapp Monitoring.

■ Fixed a defect where log file size was not changing.

■ Fixed a defect where description in Netapp - Total Capacity - aggregates - Monitor Properties is incorrect - and should say 'GB'

■ Fixed a defect where formula used to calculate Total Raw Capacity was using 1000 instead of 1024.

■ Merged monitoring frequency latency changes.

GA 1.31

November 2012 ■ Added support for NetApp Ontap 8.1 Cluster-mode operating system

GA 1.30

November 2012 ■ Merged memory leak changes and a crash issue.

■ Merged monitoring latency changes.

■ Merged changes to display string corresponding to integer value of state OID.

■ Merged changes to display correct snapshot index.

■ Added Probe Defaults for the probe.

GA 1.24

Revision History

Chapter 4: Fixed Defects 15

Date Description State Version

June 2012 Following fixes are covered in this release:

■ Two new threshold operations ('=a or =b' and '!=a and !=b')

■ Scale limit for SNMP query of more than 300 OID indexes fixed.

■ Custom Monitors not working properly or correctly documented.

■ Online HELP was not properly launching from IM GUI

■ Improved DEBUG and ERROR logging.

■ ONTAP API QOS metrics not showing correctly in Infrastructure Manager GUI

■ netapp.cfg flag to force graceful probe restart at a designated hour of the day

■ Added new monitors: CP Time, LUN Read Latency, LUN Write Latency, and Other Latency monitors to DTA configuration file.

Note: Version 1.21 was an interim hot fix release which is deprecated by 1.22.

GA 1.22

March 2012 Following fixes are covered in this release:

■ QOS metrics delivery stops for certain configurations after running for a limited time due to a deadlock.

■ netapp.exe process continued to consume memory due to leak.

■ HEX data showing up in 'target' (aka instance name) field in published QOS metrics in the data engine for LUN volumes.

1.20

Revision History

16 netapp Release Notes

Date Description State Version

December 2011 Following fixes (and minor enhancements) are covered in this release:

■ QOS showing 0 when string value is being used as a number

■ Qtree metric shows unable to access MIB

■ QOS showing 0 when string value is being used as a number

■ Qtree metric shows unable to access MIB

■ Fix for the upgrade issue reported by David Miller (Hotfix) Do not have case number or DE number.

■ Corrected the unit for QOS_STORAGE_TOTAL_CAPACITY_AGGR to GBytes.

■ Creating a new custom monitor is not intuitive - usability issue. (Check for doc update, if any)

■ Data does not sort when clicking on column header in probe config UI

■ Display appropriate QOS in the QOS Name field for Monitor Properties (so QOS names are randomly

■ picked by user unknowingly.) The IOPs, Disk Read and Disk Write Monitors into the Netapp Basic Monitors template (for UMP storage dashboard to show data)

■ Fix for system Status (and any string type monitor value compare thresholds) giving false positive.

1.12

October 2011 ■ Support for ONTAPI is added.

■ Added monitors for LUN size used and LUN Percent Used using ONTAPI.

■ Added monitor for Total Raw Capacity using ONTAPI.

■ Added monitors for Latency.

■ Added support to get delta per second for monitor values.

■ Enhanced templates with additional monitors.

■ Support for default templates.

1.10

March 2011 Initial version of NetApp with the GUI. 1.00