nissan dealer certified pre-owned vehicle cpo process guide

2
BestCertifiedPre-OwnedInspection” IntelliChoice 2006 1 Buysmart. Ownconfidence. The Nissan names, logos, product names, feature names, and slogans are trademarks owned by or licensed to Nissan Motor Co. Ltd. and/or its North American subsidiaries. Always wear your seat belt, and please don’t drink and drive. © 2006 Nissan North America, Inc. Printed in USA. 5/06. Reorder number 06154. 84-month/100,000-milelimitedwarranty covers 464 components, including the following: Engine: Cylinder block and heads and all internal lubricated parts, manifolds. Timing gears and chain or belt, flywheel (automatic transmission), engine valves, oil pan, timing chain cover, oil pump, engine mounts, seals and gaskets. Water pump and thermostat, harmonic balancer, electronic concentrated engine control system module. Emission-control air induction system. Turbocharger: Turbocharger housing and all internal parts, valves and actuators, seals and gaskets. Transmission: The transmission case and all internal parts, including the torque converter, vacuum modulator, electronic control units, oil pan, transmission mounts, seals and gaskets. Transfer case and all internal parts. Clutch master cylinders, clutch operating cylinder and booster, seals and gaskets. Shiftlock system. Drive axle: Front-wheel drive: Final drive housing and internal parts, axle shafts, constant velocity joints, seals and gaskets. Torque arm, anchor arm. Rear-wheel drive and four-wheel drive: Rear axle drive housing and all internal parts, propeller shaft(s), universal joints, axle shafts, axle bearings and retainers, locking hubs, constant velocity joints, seals and gaskets. Body electrical: Ignition module, ignition switch, electronic spark control detonation sensor and controller. Fuel system: Fuel pump, control units and fuel injectors, throttle body injection system. There is a $50 deductible on covered repairs, including parts and labor. Naturally, Genuine Nissan Parts will be utilized to cover repairs – not inferior substitutes. Additional benefits include nationwide service locations through any authorized Nissan dealership (excluding U.S. territories), with all repairs performed by Nissan-certified technicians. To obtain service in the US, contact your nearest Nissan dealer or call 1-800-NISSAN-3. RoadsideAssistance24-hour Toll-Free Roadside Customer Assistance Number for 84 months or 100,000 miles (whichever comes first) from your vehicle’s original in-service date. Plan offers emergency road service for minor disablements like a flat tire or dead battery. In these cases, we’d boost your battery or change your tire using your spare. Small amounts of gas can also be delivered. Towing benefit – up to $100 per claim, if a covered part fails. Car rental reimbursement for up to $35 a day, for up to 5 days. And trip-interruption coverage – up to $500 per incident, if your vehicle is inoperable due to a covered mechanical breakdown and you are more than 100 miles from home. OptionalSecurity+Plus ® Pre-Owned Preferred contract provides additional coverage that “wraps” around the Certified Limited Warranty. Terms of 84 months and 100,000 miles, covering 1,169 components. Formoreinformation,askyourSalesAssociate,orlogontowww.NissanUSA.com/certified Shift _ confidence 1 IntelliChoice ® Inc., September 2005 review of 26 manufacturers’ programs. See www.intellichoice.com for additional details, explanation of results and program updates. For complete information concerning coverage, conditions and exclusions, see your Nissan dealer and read the actual limited warranty. Withavehicletitlehistory,vehicletitleinsurance, andinspection,aCertifiedPre-Ownedvehicleisfinally readyforyoutoputittothetest. Every Certified Pre-Owned Nissan is backed by more than our word. First, a vehicle title history through TitleGuard+Plus helps ensure against hidden DMV title defects like salvaged vehicles, title fraud/forgery, evidence of odometer rollback, stolen vehicles, and more. After the paperwork checks out, it’s time to get our hands dirty. Each Certified Pre-Owned Nissan must pass our award-winning, rigorous 142-point inspection covering everything from the engine and drivetrain to the seats and interior. This inspection confirms that the quality and condition of the vehicle meets or exceeds our own criteria. Even after it passes the vehicle title history and our own inspection process, it still must pass the most important test – yours.

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Page 1: Nissan Dealer Certified Pre-Owned Vehicle CPO Process Guide

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“�Best�Certified�Pre-Owned�Inspection”��������������������������������������������IntelliChoice 20061

Buy�smart.�Own�confidence.The Nissan names, logos, product names, feature names, and slogans are trademarks owned by or licensed to Nissan Motor Co. Ltd. and/or its North American

subsidiaries. Always wear your seat belt, and please don’t drink and drive. © 2006 Nissan North America, Inc. Printed in USA. 5/06. Reorder number 06154.

84-month/100,000-mile�limited�warranty covers 464 components, including the following: Engine: Cylinder block and heads and all internal lubricated parts, manifolds. Timing gears and chain or belt, flywheel (automatic transmission), engine valves, oil pan, timing chain cover, oil pump, engine mounts, seals and gaskets. Water pump and thermostat, harmonic balancer, electronic concentrated engine control system module. Emission-control air induction system. Turbocharger: Turbocharger housing and all internal parts, valves and actuators, seals and gaskets. Transmission: The transmission case and all internal parts, including the torque converter, vacuum modulator, electronic control units, oil pan, transmission mounts, seals and gaskets. Transfer case and all internal parts. Clutch master cylinders, clutch operating cylinder and booster, seals and gaskets. Shiftlock system. Drive axle: Front-wheel drive: Final drive housing and internal parts, axle shafts, constant velocity joints, seals and gaskets. Torque arm, anchor arm. Rear-wheel drive and four-wheel drive: Rear axle drive housing and all internal parts, propeller shaft(s), universal joints, axle shafts, axle bearings and retainers, locking hubs, constant velocity joints, seals and gaskets. Body electrical: Ignition module, ignition switch, electronic spark control detonation sensor and controller. Fuel system: Fuel pump, control units and fuel injectors, throttle body injection system. There is a $50 deductible on covered repairs, including parts and labor. Naturally, Genuine Nissan Parts will be utilized to cover repairs – not inferior substitutes. Additional benefits include nationwide service locations through any authorized Nissan dealership (excluding U.S. territories), with all repairs performed by Nissan-certified technicians. To obtain service in the US, contact your nearest Nissan dealer or call 1-800-NISSAN-3.

Roadside�Assistance�24-hour Toll-Free Roadside Customer Assistance Number for 84 months or 100,000 miles (whichever comes first) from your vehicle’s original in-service date. Plan offers emergency road service for minor disablements like a flat tire or dead battery. In these cases, we’d boost your battery or change your tire using your spare. Small amounts of gas can also be delivered. Towing benefit – up to $100 per claim, if a covered part fails. Car rental reimbursement for up to $35 a day, for up to 5 days. And trip-interruption coverage – up to $500 per incident, if your vehicle is inoperable due to a covered mechanical breakdown and you are more than 100 miles from home.

Optional�Security+Plus®�Pre-Owned Preferred contract provides additional coverage that “wraps” around the Certified Limited Warranty. Terms of 84 months and 100,000 miles, covering 1,169 components.

For�more�information,�ask�your�Sales�Associate,�or�log�on�to�www.NissanUSA.com/certified

Shift_confidence

1 IntelliChoice® Inc., September 2005 review of 26 manufacturers’ programs. See www.intellichoice.com for additional details, explanation of results and program updates. For complete information concerning coverage, conditions and exclusions, see your Nissan dealer and read the actual limited warranty.

With�a�vehicle�title�history,�vehicle�title�insurance,��and�inspection,�a�Certified�Pre-Owned�vehicle�is�finally�ready�for�you�to�put�it�to�the�test.

Every Certified Pre-Owned Nissan is backed by more than our word. First, a vehicle title history through TitleGuard+Plus helps ensure against hidden DMV title defects like salvaged vehicles, title fraud/forgery, evidence of odometer rollback, stolen vehicles, and more.

After the paperwork checks out, it’s time to get our hands dirty. Each Certified Pre-Owned Nissan must pass our award-winning, rigorous 142-point inspection covering everything from the engine and drivetrain to the seats and interior. This inspection confirms that the quality and condition of the vehicle meets or exceeds our own criteria. Even after it passes the vehicle title history and our own inspection process, it still must pass the most important test – yours.

N-5346_07_CPO_CBro_r0.indd 1 08/22/07 10:48:12 AM

Page 2: Nissan Dealer Certified Pre-Owned Vehicle CPO Process Guide

cyanmagentayellowblack

DUll VaRnISHmetallIc 8420 c

Pantone cool gRay 11 c

Buy�a�Certified�Pre-Owned�Nissan�with�the�confidence�of�knowing�that�we’re��with�you�every�mile�of�the�way.�

Confidence is about knowing you’ve made the right decision to buy a quality-built Nissan vehicle. For us at Nissan, it’s about proving you did. Every Certified Pre-Owned Nissan includes the following:

� 84-month/100,000-mile�limited�warranty1

� Vehicle�title�history�report

� Vehicle�title�insurance�policy

� 24-hour�Roadside�Assistance2

� Trip-interruption�coverage

� 142-point�inspection

� Genuine�Nissan�parts

� Factory-trained�technicians

� Nationwide�service�locations

For more information on the elements of the Certified Pre-Owned Nissan program, please see the back of this brochure, ask your sales associate, or log on to www.NissanUSA.com/certified.

1 84-month/100,000-mile limited warranty, whichever occurs earlier. For complete information concerning coverage, conditions and exclusions, see your Nissan dealer and read the actual limited warranty.

2 Roadside Assistance/Towing Assistance/Trip Interruption is provided for a period of up to 84 months from the original in-service date or 100,000 miles on the vehicle’s odometer, whichever comes first.

Every member of the Nissan family is engineered for performance and reliability. Even so, not every vehicle qualifies to become a Certified Pre-Owned Nissan. We only choose those that are in prime condition. Because buying a Certified Pre-Owned Nissan is a smart decision backed with the confidence of owning a quality vehicle.

Buy�smart.�Right�from�the�start.

PowertrainEngine Mechanical Condition n Fluid Leakages n Oil in Air Cleaner n Water in Oil n Oil Pressure n Inspect Timing Belt n Cylinder Compression Reading/

Power Balance Readings n Fluids n Belts n Hoses n Wiring n Engine MountsCooling System n Hoses n Coolant n Radiator n Cooling Fan/Fan Clutch/

Fan Motor n Water Pump n Pressure Test Cap/System n Recovery Tank n BeltsFuel System n Fuel Pump Noise/External Fuel

Pump Leakage n Fuel Lines/Hoses/Pressure n Fuel Filter n Air Filter n Check Injection Pump Timing n Perform Boost Pressure Test n Check Vacuum Pump Operation

Frame n Visually Inspect for Repairs,

Damage, Abnormal Tire Wear, Inability to Obtain Proper Alignment Specifications

Doors/Hood/Trunk/Tailgate Operation n Release Mechanisms Manual/

Automatic, Hinges, Alignment and Proper Attaching Devices

Road Test n Starting Cold/Hot n Engine Idle Quality n Engine Performance/Smooth

Acceleration n Engine Noise n Automatic Transmission/Transaxle

Noise n Automatic Transmission Shift Points/

Slippage n Shift Interlock n Drive Axle and Transfer Case

Bearings or Gear Noise/Vibration n Clutch Operation n Steering/Rack and Pinion/Steering

Linkage Performance n Brakes/ABS n Cruise Control Operation n Gauge/Speedometer/Tachometer/

Odometer/Oil Pressure/Charging/Water Temperature

n Body/Suspension

VIN�Inspection n VIN Matches Other VINs on Vehicle

and Paperwork/Proper Attachment n Vehicle has California Emissions

Sticker (California Only) n Service Bulletins and Recall

Updates Performed on Vehicle n Check Vehicle for Trouble Codes n Oil Change/Scheduled Maintenance

Performed

InteriorHeating/Vent/AC/Defogger/Defroster n Air Conditioning System/Climate

Control System n Heating System/Climate

Control System n Defogger/DefrosterAir Bags/Seat Belts n Seat Belts n Air BagsAudio/Alarm Systems n Audio System – Radio, Cassette,

CD, Speakers n Antenna n Alarm/Theft Deterrent SystemInterior Amenities n Clock n Horn n Lighter/Power Outlet(s) n Ashtray n Glove Compartment/Glove

Compartment Light/Center Armrest/Console

n Tilt/Telescoping Steering Wheel n Steering Wheel Lock n Mirrors/Rear View n Instrument Panel/Lights and

Warning Lights n Warning Chimes n Interior Courtesy/Dome/

Map Lights n Fuel Filler Door Release n Interior Door HandleInterior Trim/Carpet/Floor Mats n Carpet n Floor Mats n Door Trim/Panels/Dashboard/

Package Shelf n Headliner n Sun Visors

Luggage Compartment/Trunk/Truck Bed n Luggage Compartment Mat/Trim/

Carpet/Cargo Net n Luggage Compartment Light n Jack/Tools n Emergency Trunk Release Seats n Seat Upholstery n Seat/Headrest Adjustments n Heated SeatsSunroof/Moonroof/Convertible Top n Sunroof/Moonroof n Convertible Top n Convertible Top Boot

Body�ExteriorBody Panels n Inspect for Damage, Dings, Dents,

Alignment, Mismatched Paint and Overall Paint

Bumpers/Fascia n Inspect for Damage, Alignment and

Improper RepairsGrille/Trim/Molding/Roof Rack, Etc. n Overall ConditionGlass/Mirror/Wiper and Washer Condition n Windshield n Side/Rear Windows n Mirrors n Wipers (operation/speed/delay) n Wipers (condition of blades) n Washer

Exterior Lights n Headlights, High/Low Beams n Taillights n Brake Lights/High Mount

Brake Light n Parking Lights n Hazard Lights n Reverse Lights n Turn Signal/Side Marker Lights n License Plate Lights n Fog/Driving LightsExhaust System n Entire Exhaust System n Catalytic Converter and Shielding n Perform Emissions Control Tests

and Record ReadingsTires and Wheels n Correct Size n Tread Depth n Condition/Abnormal Wear n Pressure n Alignment n Spare Tire n Wheel

Electrical System n Starter Operation n Alternator/Charging n Ignition System n Battery Condition n Check Pre-Glow SystemTransmission/Differential/Transaxle n Transmission System n Automatic Transmission/Transaxle

Fluids n Manual Transmission/Drive Axle/

Transfer Case Fluids n Transmission Mounts n Universal Joints/CV Joints/Boots n Differential/Drive Axles n ClutchSuspension/Steering n All Tires Match n Fluid n Rack and Pinion/Steering Linkage n Power Steering Pump and Hoses n Suspension System/Control Arms/

Ball Joints/Bushings n Tie Rods and Idler Arm n Sway Bars/Links/Bushings n Springs n Struts/ShocksBrakes n Calipers/Cylinders n Brake Fluid n Pads/Shoes n Rotors/Drums n Brake System Lines/Hydraulics/

Hoses/Fittings n Parking Brake n Master Cylinder and BoosterWindow/Door Lock Operation n Door Locks/Controls n Child Safety Locks n Windows/Controls

N-5346_07_CPO_CBro_r0.indd 2 08/22/07 10:48:16 AM