Rockefeller Habits Rockefeller Habits NLW’s experience NLW’s experience

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ROCK habits at NLW

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18% in Q4 2009 over same 200825% in Q1 2010 over same in 2009April up 120% over same in 2009

2 things - #1 One software platform #2 ROCK habits and culture

Local press about ROCKS and how we use the process in business.

Hosted 9 different companies in our huddles (local and out of state)

Spent 3 half days peers from other regions on ROCKS

Hosted clients in a 4 hour ROCK Habits session

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How have ROCK habits effected you in your workplaceAND at home?

How would you feel if NLW “stopped” the ROCK habits process?

What impact would it have on you personally (positives and negatives)

What is your favourite part and least favourite part about ROCK habits?

What our people said! - handout

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Verne in for a training in 2005

Started with the one-page plan and management alignment

Incorporated the team with huddles and meeting rhythm shortly after

One-page plan

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One year from frustration to EASY!

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Core Values – Purpose

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MAKING WIRELESS EASY.

e3EASY- make it easy for clients to do business with us and easy for us to do that businessEXPERT- ensure that we have the knowledge, tools and solutions to be experts in our fieldENTHUSIASTIC- be enthusiastic in everything we do and make it fun

To have EVERY client say “you made that easy” when they do business with any NLW person.

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Stated simply

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Yearly - 360 reviews set the “BIG” annual ROCKS

Quarterly - One-Page is set with each persons Priorities and KPI’s

Bi-Weekly - ROCKS meeting with manager is every two weeks. ROCKS are measured and new ROCKS created

Weekly – Top Priority is reported and aligns with the ROCKS

Daily – KPI’s are reported that support the completion of the priorities

Clearly displayedWhere everyone seesIt!

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Meeting rhythm

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Yearly – one day off site with all managers and a facilitator

Quarterly – half day with managers and facilitator

Monthly – 3-4 hours with managers

Weekly – all team members - 8:03 – 9:00 (see card)

Daily – all team members - 8:03 – 8:18(see card)

Weekly – managers 9:03 – 10:00

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Data drives it

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Data drives it

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Themes

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Quarterly planning – THEME and REWARD

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Rewards

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Quarterly planning – THEME and REWARD

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ROCKS docs...

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TOP 3 things to move your business forward in the next two weeks – conversation is key.

Direct reports for one hour

Quarterly ROCKS at the top to draw from for bi-weekly ROCKS

Printed and displayed where they see them “all the time”

Copy in the packet.

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Rock habits around NLW

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Q2 Theme Board in Studio A

Managers ROCKS for Q2 posted where “all” can see

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Rock habits around NLW

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DISC and ROCKS docs in plain view

Entire ONE Page Plan in the Bistro

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Bistro and Studio A – help to spread the MOJO vibe

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