NOMAD ADJUSTING TRAINING

NOMAD ADJUSTING TRAININGWebinar: June 4, 20101Discuss the website functionality-Adjuster Portal.Review the 2010 Adjuster Handbook.Discuss Claims Handling Procedures.Learn about ClickClaims CMS.Explore Nomads Excel Workbook capabilities.Review Creating a PDF Claim File.Dismiss Adjuster Attendees that have no questions.Q & AOVERVIEW2Find everything onlinewww.nomadadjusting.comAdjuster Page, scroll to bottomNomad Login: Nomad2010Brings you to Adjuster Portal Page for HR Docs.If you havent done so already, go online, and complete all HR docs.Fill out online form fieldsUpload a current ResumeUpload a current Photo for IDCLICK SEND!Fill out the forms listed below:New Adjuster Info SheetAdjuster Contract (after practice claim)NOTE: DO NOT ALTER THE CONTRACT. THIS WILL NOT BE BINDING UNTIL MGMT SIGNS IT.Background Check Authorization FormI-9 EligibilityAdjuster Handbook (sign & return form at the end)EMAIL THOSE TO ASHLEY MOLONY @ A.MOLONY@NOMADADJUSTING.COM!

3Your Pay CalculationYour % of Fee Schedule100% of Billable ExpensesPay Day1st & 15th of each monthCut off for paydayDirect DepositWill be reinstated upon an eventReconciliationsUpdate this year, CMS can generate report for you.New updates will integrate QuickBooks and CMS allowing for more claims info on QB reports.

Garnishment/Child Support/IRS LiensNomad complies with all federal and state writs.ID BadgesIssued on deploymentProvide OM with photoDress PolicyBusiness CasualNO JEANS.Appropriate footwear.Personal HygieneSelf-explanatoryProtecting Company Info

Adjuster Handbook4Constant Communication with Nomad Mgmt is required.No contact for 48 hours, NOMAD MGMT RESERVES THE RIGHT TO PULL ALL CLAIMS FROM YOUR INVENTORY RESULTING IN NO PAYMENT FOR THOSE CLAIMS.No claims submitted on a CAT within 7 days of receipt, NOMAD MGMT RESERVES THE RIGHT TO PULL ALL CLAIMS FROM YOUR INVENTORY RESULTING IN NO PAYMENT FOR THOSE CLAIMS.

If You Must Leave UsGive as much notice as possible.This will be noted in regards to future employment.Tell OM if you move for year-end tax purposes.If no notice, Nomad Mgmt reserves the right to pull all claims from your inventory resulting in no payment for those claims.

Adjuster Handbook5Substance AbuseWILL NOT BE TOLERATED.You are required to provide Background Authorization Form.Certain clients may also require a Drug Test. You must comply to handle claims.LicensingWILL NEVER BE WAIVEDE-Claim (ClickClaims) Non-Disclosure Agreement

Adjuster Handbook6Receipt of Adjuster Handbook and Employment-At-Will StatementSign and Return to Ashley Molony @ a.molony@nomadadjusting.com.This is part of the HR requirements mentioned earlier.Adjuster Handbook7Computer Skills and RequirementsOwn a computer with ample memory and speed to run Xactimate and ClickClaims.Have high-speed internet connection for web-based ClickClaims and document transfer.Be computer literate so as to quickly navigate ClickClaims CMS requiring little supervision.Know how to build a PDF claim file.NOT MANY INDIVIDUAL FILES UPLOADED SEPARATELY.Have mastery of Xactimate estimating software.Purchase and install PDF Factory prior to orientation. (www.fineprint.com)Purchase and install Microsoft Excel prior to orientation.Claims Handling Procedures8Team LeaderIn client office or Nomad office.Manage adjuster production.Reports to Nomad Mgmt.File audits.Communicates changes to adjusters.Manages adjuster complaints and inquiries, including follow-up.Field AdjusterAcknowledge claim.First contact.Inspection.Estimates.Settlement.Various Reports.Activity Logs (CMS).Invoicing.Photos.Diagram.Supporting documents.Proof of Loss, Denial Letter, Reservation of Rights, SIU Referral, & Underwriting Referral (if required).Reserve changes.Claims Handling Procedures9File ExaminerResolve technical claims issues.Identify file requirements issues.Identify price guide issues.Responsible for consistent coverage interpretations, team production, quality and customer service.Reports to client mgmt and/or Nomad Mgmt.Will work at designated location.Common ErrorsUsing SF calculation instead of LF.Too many squares of roofing.Incorrect invoicing.Base Fee AmountTax Rate (if applicable)Claims Handling Procedures10Final Steps to Completing the ClaimUpload ESX file along with PDF File.YOUR PAY MAY BE HELD UNTIL THIS FILE IS IN CMS.If client requires, Mail insureds their copies of Statements of Loss and Estimates.Supplies provided. More can be picked up from CAT office if necessary.

Claims Handling Procedures11ClickClaims CMSManaging Claims within CMS12Adjuster DashboardFile CountsVarious Documents

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Documents ViewPolicies, Endorsements, Logo, Letterhead, Client Docs, etc.

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List All Claims Claim Search Results PageAll File StatusesEdit Opens the Claim File

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Claim Summary PageFirst TabStatus Automatically Changes to #2 Adjuster Received/Working when Adjuster Opens the ClaimProvides Insured, Client, Examiner, Adjuster, & Policy InformationNEW UPDATE: Claim Code16

Claim Contacts PageSecond TabAdd Existing ContactLets you choose from a list of Nomad Contacts that have already been set up. (Attorneys, Contractors, Public Adjusters, etc.)Add New ContactThis functionality is for administrators only. If you need to add a new contact to our system, please request this from your Examiner/Manager.17Claim Contacts PageOnce you have entered a Claim Contact, all info populates on the page.

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Activity/History Information PageThird TabFile Activity NotesCreate New Activity Note-Click Button (not pictured), and Type note.NEW UPDATE: Ability to paste from other program. Note the restrictions (No Tables). Also, SPELL CHECK IS AVAILABLE! NEW UPDATE: Time & Expense Tracking. Must Click Submit to Save (not pictured).19

Activity/History Information PageActivity Log DatesMust Click Submit to Save.20Indemnity/Billing Information PageEnter Gross Repair/Replacement Costs.Enter Adjuster/Expenses, Photos, mileage, other adjuster expenses (if applicable). Must Click Submit billing information/update totals to Save (not pictured).Examiner/Manager will create the invoice in CMS.

21Manage Documents PageFifth TabLoss Notice, Declarations Page, Client Uploads, File Documents, Invoices, Create Forms, Past InfoUpload PDF complete claim file, ESX file, contractors estimate, etc.

22Manage Documents PageFifth TabFile Documents SectionClick Upload A Document. This will allow you to upload FIVE documents at one time, if needed.Note: You must CHECK the box if the file is ready for Management Review. This moves the claim to Status #3 Pending Manager Review and sends an email to Manager.

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Manage Documents PageFifth TabInvoices SectionAny invoices created will be found here, including supplemental invoices.24

Claim Review PageSixth TabAdjuster Review SectionMention/Question any items the Examiner/Manager might need to note. (those that do not need to be included in Activity Log)Notice the File Status #3, Pending Manager Review.25

Claim Review PageSixth Tab Manager Review SectionExaminer/Manager will ask for revisions here.Notice the File Status #5, Adjuster Action Required.26

Home PageAdjuster Action Required SectionAny claims that have been rejected will show up here.HOME27

Claim Review PageSixth TabManager Review SectionExaminer/Manager will note when the file is approved and sent to carrier.Notice the File Status #4, Approved for Closure. 28

Home PageApproved for Closure SectionAny claims that have been approved for closure (File Status #4) will appear here. Note that File Status #6, File Closed indicates that Nomad has received payment and will issue your commission the next payday.HOME29

Home List All Claims Claim Search ResultsShows all Claim Statuses. One Claim is Status #6, File Closed.30

Accounting Billing ReportsLists all Status #6 Claims, the Billing Info, the Adjuster Commission + Expenses.Create this periodically to double-check your Paydays. Sort by CMS# or Invoice# (usually the Claim#).Billing Report Search Results generates a spreadsheet that can be downloaded into Excel.31

Find Claims Contact/Appointments Enter Criteria ResultsPulls up a list of all claims with that criteria so you can enter info for multiple claims at once.Enter Initial Contact, Contact Type, Detail/Notes, Date.MUST CLICK SAVE TO ADD ALL INFO TO CLAIMS.32Excel WorkbookHow to complete the Nomad Workbook33

Manage Documents PageForms SectionClick Create Form and List Appears.Click the Form you want to Create. Excel Workbook for this Purpose. SAVE TO DESKTOP before altering it.34

Information TabType in the Information Page. Info will Auto-Populate the other pages (excluding Contents Forms).Fill out Tax Rate (if applicable) on this page.NOTE: UNPROTECTING THIS WORKBOOK COULD ALTER THE FORMULAS.35

Invoice TabInsured Info, Adjuster Info, Client Info Auto-Populated.Fill out Fee Schedule and Other Expenses (if applicable). Formulas are Set to Calculate Correctly. 36

Narrative Report TabSelf-Explanatory37

Statement of Loss (SOL-APS) TabAmounts will be pulled from Information Tab.38

Contents Worksheet TabFill out this form, and info auto-populates the Contents Summary Tab.39

Contents Worksheet TabThese are all the Special Limits that can be found on the Special Limits Summary Tab.40

Contents Summary TabInfo should have auto-populated from the Contents Worksheet Tab.41

Excel Loss of Use (ALE) TabInfo auto-populates the Information, Invoice and SOL Tabs.42

Special Limits Summary TabHelps to track Special Limits and assists in absorbing the deductible.Note that you can edit the SL Categories, and there are blank lines to add additional SL that may be specific to a policy.43Creating a PDF FileAll claims will be submitted as one file.44Creating a PDF FileFrom Invoice Tab, File to Print (or Windows Icon to Print), Choose pdfFactory as your Printer, Select Active Sheet(s), Click OK.This brings up PDF version of Invoice page.Minimize (DO NOT CLOSE) this page.

45Creating a PDF FileFile OrderPrint Each Applicable Page from Workbook in OrderInvoice from Excel WorkbookNarrative ReportGeneral Correspondence (PA/Attorney, Letters)Activity Log (screen capture from CMS)Statement of LossEstimateDiagramPhotosSupporting Docs (contractor estimate)Personal Property FormsReceipts, InvoicesLoss of UseMileage Map (if applicable)With PDF File minimized, return to Excel Workbook and choose the next applicable Tab.Repeat previous steps.When the order requires a file not within the Workbook, minimize the Workbook, pull up the appropriate program, scan, etc. and print those items to pdfFactory.Repeat steps as necessary until you have created a complete claim file as defined on the left.Save your PDF file as:Final Report insureds last name Claim #(unless client requests otherwise).46Live Demo of CMS & WBNomad Mgmt will go through a live demonstration of all the material that is covered in this PowerPoint Presentation in an effort to further clarify the material.

As we progress through this segment of the training, please feel free to type any questions in the box on your desktop, and one of Nomads Mgmt will try to answer them. (recommended)

Be patient, as your questions may be answered at the end of the presentation.47Question & AnswerFor those of you that feel confident that you understand all the materials that we covered, you are dismissed and thanks for coming.

For those of you that would like further explanation on items discussed today, please feel free to either:

Call into the conference line (toll charges apply). You must first request to be unmuted.

Speak into your computers microphone once you have requested that you be unmuted.

OR

Type any questions in the box on your desktop, and one of Nomads Mgmt will try to answer them. (recommended)48Our Success relies on Your Success!

Let us know how we can help you succeed.

Heres to a great 2010 Hurricane Season!

Thanks,Nomad Mgmt

Thank you for attending Nomads Training Webinar. Your feedback is welcomed.49