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Australian Government Digital Awards 2019

Awards and nomination information pack

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Digital Transformation Agency

© Commonwealth of Australia (Digital Transformation Agency) 2019

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Contents

About the awards....................................................................................................................1

The Australian Government Digital Awards........................................................................................1

The purpose of the awards................................................................................................................. 1

Important dates................................................................................................................................... 1

Award categories and judging criteria..................................................................................2

1a) Outstanding digital service – product or service...........................................................................2

1b) Outstanding digital service – platform...........................................................................................3

1c) Outstanding digital service – emerging technology.......................................................................3

1d) Outstanding digital service – methodology or approach...............................................................4

2a) Excellence in partnership – government-industry.........................................................................4

2a) Excellence in partnership – multi-agency......................................................................................5

3a) Digital Professional of the Year.....................................................................................................5

3b) Digital Emerging Talent of the Year..............................................................................................6

3c) Digital Diversity Champion of the Year..........................................................................................6

Nomination process...............................................................................................................8

Nomination questions.........................................................................................................................8

1a) Outstanding digital service – product or service.......................................................................8

1b) Outstanding digital service – platform.......................................................................................8

1c) Outstanding digital service – emerging technology...................................................................9

1d) Outstanding digital service – methodology or approach...........................................................9

2a) Excellence in partnerships – government-industry..................................................................10

2b) Excellence in partnerships – multi-agency..............................................................................10

3a) Digital Professional of the Year...............................................................................................10

3b) Digital Emerging Talent of the Year........................................................................................11

3c) Digital Diversity Champion of the Year....................................................................................11

Terms and conditions...........................................................................................................13

Judging process...................................................................................................................14

Australian Government Digital Awards iii

For round 1 judging........................................................................................................................... 14

For round 2 judging........................................................................................................................... 14

For more information............................................................................................................15

iv Australian Government Digital Awards

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About the awards

The Australian Government Digital Awards

The Australian Government Digital Awards were formerly the Australian Government ICT Awards. They have been revamped by the Digital Transformation Agency to acknowledge the wide range of approaches and technological uses in digital transformation.

The ceremony will be held on Thursday 3 October at the National Convention Centre Canberra.

The purpose of the awardsThe awards will recognise excellence in government digital products, services, partnerships and individuals. Nominations will be sought from across federal, state, territory or local government, as well as from industry where appropriate.

Important dates

Wednesday 24 July – Nominations open

Friday 16 August – Nominations close

Wednesday 11 September – Finalists announced

Thursday 3 October – Ceremony held

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Digital Transformation Agency — Australian Government Digital Awards 1

Award categories and judging criteriaThere are 9 awards you can nominate for under Outstanding Digital Service, Excellence in Partnership and Individual Professional Contribution. The awards are:

Category 1: Outstanding Digital Service

a) Product or Service

b) Platform

c) Emerging Technology

d) Methodology or Approach

Category 2: Excellence in Partnership

a) Government - Industry

b) Multi - Agency

Category 3: Individual Professional Contribution

a) Digital Professional of the Year

b) Digital Emerging Talent of the Year

c) Digital Diversity Champion of the Year

1a) Outstanding digital service – product or service

The winner of this category will have created an innovative product or service that demonstrably improves the end user experience. The process for developing the product or service will have been user-focused and will have followed appropriate government and industry standards and protocols.

Category Criteria

1. User-centred design

2. Innovative use of technology

3. Outcome improves the customer experience

General Criteria

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2 Digital Transformation Agency — Australian Government Digital Awards

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4. Demonstrated tangible benefits to users

5. Adopted industry and government standards and protocols

1b) Outstanding digital service – platform

The platform should make it easier to deliver agency services and easier to access by users. The process for developing the platform will have been user-focussed and followed appropriate government and industry standards and protocols.

Category criteria

1. Openness of platform design

2. Richness of platform ecosystem

3. Reusability of platform for multiple purposes and/or agencies

General Criteria

4. Demonstrated tangible benefits to users5. Adopted industry and government standards and protocols

1c) Outstanding digital service – emerging technologyThe winner of this category will have created an innovative product or service that has used emerging technology to demonstrably improve the delivery of the product or service. The process for developing the product or service will have followed appropriate government and industry standards and protocols.

Category criteria

1. Developed based on user needs

2. Use of emerging technology

3. Reusability of the emerging technology

General Criteria

4. Demonstrated tangible benefits to users

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5. Adopted industry and government standards and protocols

1d) Outstanding digital service – methodology or approach

The product or service will have gone through an innovative process and have been designed in partnership with stakeholders and the end user. The process for developing the product or service will have followed appropriate government and industry standards and protocols.

Category criteria

1. Use of innovative methodology throughout the process of designing and

delivering the product or service

2. Reusability of the methodology

General Criteria


2a) Excellence in partnership – government-industryThe partnership should show:

an understanding of the user needs and why the partnership was formed

a focus on design, development and delivery of the product or service

how government delivered a stronger product or service through collaboration with industry

Category criteria

1. Ability of partnership to address user needs

2. Outcome delivered through the partnership

3. Integration of partners to deliver outcomes

General Criteria


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2b) Excellence in partnership – multi-agency

The partnership should show:

an understanding of the user needs and why the partnership was formed

a focus on design, development and delivery of the product or service

how government delivered a stronger product or service, through multi-agency collaboration

Category criteria

1. Ability of partnership to address user needs

2. Outcome delivered through the partnership

3. Integration of partners to deliver outcomes

General Criteria


3a) Digital Professional of the YearAwarded to a government employee with more than 3 years of experience in a digital role

The winner of this award will be someone who follows appropriate government or industry standard in their work and shows a commitment to digital transformation. They perform their role as a member of a multi-disciplinary team with excellence as recognised by their peers. They also show leadership within and beyond their team.

Entry criteria

1. More than 3 years’ experience in a digital role in government

2. Nominated by a colleague or sponsor

3. 2 supporting referees

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Category Criteria

4. Commitment to digital transformation5. Digital leadership within their agency6. Contribution to digital development of industry and government

3b) Digital Emerging Talent of the Year

Awarded to a government employee who has been in a digital role for 3 years or less.

The winner of this award will be someone who follows the appropriate government/industry standard in their work and shows a commitment to digital transformation. They perform their role as a member of a multi-disciplinary team with excellence as recognised by their peers. They also demonstrate initiative beyond their defined role.

Entry criteria

1. 5 years or less experience in a digital role in government

2. Nominated by a colleague or sponsor


Category Criteria

4. Commitment to digital transformation5. Demonstrates initiative beyond their defined role6. Contribution to digital development of industry and government

3c) Digital Diversity Champion of the YearAwarded to a government employee who has championed diversity within their team and/or agency.

The winner of this award will be someone who follows the appropriate government/industry standard in their work and shows a commitment to digital transformation. They have shown they understand the importance of diversity in ensuring that digital products and services meet user needs as recognised by their peers.

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Entry criteria

1. Work in (or with) a digital team at their government agency

2. Nominated by a colleague/sponsor


Category Criteria

4. Progress on driving diversity within their agency5. Digital leadership within their agency6. Contribution to digital development of industry and government

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Nomination processYou can enter on our website using the online form. Nominations must be completed by midnight Friday 16 August 2019.

Note you can only nominate for one award per form. If you wish to nominate for other awards, you will need to fill in multiple forms.

Nomination questions

The nomination form will require you to answers to several questions. The questions depend upon the award you are nominating for. There is a strict word limit for each answer, and these are also noted below.

1a) Outstanding digital service – product or service

Title of nomination

Provide a short summary of nomination (max 100 words)

Detail how the product or service has provided benefits to users (max 100 words)

Detail how industry and government standards and protocols were adopted (for example, Digital Service Standard) (max 100 words)

Detail how the product or service was developed by user-centred design (max 100 words)

Explain how the product or service is innovative (max 100 words)

Describe how the product or service improves the customer experience (max 100 words)

1b) Outstanding digital service – platform

Title of nomination



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https://www.dta.gov.au/help-and-advice/australian-government-digital-awards

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Detail how industry and government standards and protocols were adopted (for example, Digital Service Standard) (max 100 words):

Explain the openness of the platform design (max 100 words)

Detail the platform ecosystem (max 100 words)

Describe how the platform is reusable (max 100 words)

1c) Outstanding digital service – emerging technology

Title of nomination




Explain how the item delivered was developed based on user needs (max 100 words)

Detail the emerging technology used (max 100 words)

Describe how the emerging technology is reusable (max 100 words)

1d) Outstanding digital service – methodology or approach

Title of nomination



Detail how industry and government standards and protocols were adopted (for example, Digital Service Standard) (max 100 words):

Detail how innovative methodology was used throughout the design and delivery the product or service (max 100 words)

Describe how the methodology is reusable (max 100 words)

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2a) Excellence in partnerships – government-industry


Detail how the partnership has provided benefits to users (max 100 words)


Explain how the partnership worked together to address user needs (max 100 words)

Explain how collaborating as a partnership helped influence the outcome delivered (max 100 words)

Describe how the partners worked together to deliver the outcome (max 100 words)

2b) Excellence in partnerships – multi-agency


Detail how the partnership has provided benefits to users (max 100 words)


Explain how the partnership worked together to address user needs (max 100 words)

Explain how collaborating as a partnership helped influence the outcome delivered (max 100 words)

Describe how the agencies worked together to deliver the outcome (max 100 words)

3a) Digital Professional of the Year

Name of nominee (include role and agency)

Nominated by (include role and agency)

Note – at least one of the referees should be SES.

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Referee statement 1 (max 100 words including name, agency and position)


Experience in digital role (years)

Detail how the nominee is committed to digital transformation (max 100 words)

Explain how the nominee has shown digital leadership within their agency (max 100 words)

Describe how the nominee has contributed to digital development in industry and government (max 100 words)

3b) Digital Emerging Talent of the Year







Detail how the nominee is committed to digital transformation (max 100 words)

Explain how the nominee has gone above and beyond their defined role (max 100 words)


3c) Digital Diversity Champion of the Year



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Detail how the nominee has driven diversity in their team or agency (max 100 words)

Explain how the nominee has shown digital diversity leadership within their team or agency (max 100 words)


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Terms and conditionsPlease note the following terms and conditions of submitting a nomination:

nominations must be for government digital delivery from Australia only. This includes federal, state/territory and local government. Public/private sector collaborative products will be accepted

only one category can be nominated per form. If you wish to nominate a product/ or service for multiple categories, you will need to fill in multiple forms

submission of a nomination indicates executive approval has been granted prior to submission

incomplete nominations or nominations that do not meet the word limits will not be considered for judging

the judging panel reserves the right to not declare finalists or a winner if they believe nominations are not of a sufficient standard to be thus recognised

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Judging processThere will be 2 rounds of judging.

For round 1 judging

panels will be set up for each category

nominations will be divided amongst judges, with a minimum of 3 panellists for each nomination

judges will score the nominations according to the judging criteria

based on scores, the top 5-8 entries will be declared the shortlist

judges will be recruited via an open call of digital/ICT practitioners

For round 2 judging

there will be 1 panel – judges will consider all the shortlisted nominees

judges will come together to discuss and decide the finalists and the winner

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For more informationFor questions about the Australian Government Digital Awards, please contact the Digital Transformation Agency.

Email: [email protected]

Phone: 0408 575 967

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mailto:[email protected]

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