non aero revenue- mba project
TRANSCRIPT
A STUDY ON REVENUE GENERATING
OPPORTUNITIES IN AN AIRPORT WITH SPECIAL
FOCUS ON THE BANGALORE INTERNATIONAL
AIRPORT LIMITED
PROJECT REPORT
Submitted by
SINDHU.C.D
URN: 0801010021
In partial fulfillment for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
IN
AIRLINE AND AIRPORT MANAGEMENT
Guided by
Dr.G.Vanishree
Professor & HOD
Vignan Institute of Technology & Aeronautical Engineering
Vignan hills, Nalgonda distt, AP - 508284
Submitted to
DIRECTORATE OF ONLINE AND DISTANCE EDUCATION
ANNA UNIVERSITY OF TECHNALOGY COIMBATORE
COIMBATORE – 641047.
FEBRUARY 2011
ii
ANNA UNIVERSITY OF TECHNOLOGY COMBATOREDRECTORATE OF ONLINE AND DISTANCE EDUCATIONFEBRUARY 2011.
This is to certify that the project entitled A STUDY ON REVENUE
GENERATING OPPORTUNITIES IN AN AIRPORT WITH SPECIAL
FOCUS ON THE BANGALORE INTERNATIONAL AIRPORT LIMITED
is the bonafide record of project work done by Ms. SINDHU.C.D URN:
0801010021 of MBA during the year 2010-2011.
Signature of the Signature of the
DIRECTOR,DODE PROJECT GUIDE
Submitted for the Project Viva-Voce examination held on _________________.
INTERNAL EXAMINER EXTERNAL EXAMINER
BONAFIDE CERTIFICATE
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I affirm that the project work titled A STUDY ON REVENUE GENERATING
OPPORTUNITIES IN AN AIRPORT WITH SPECIAL FOCUS ON THE
BANGALORE INTERNATIONAL AIRPORT LIMITED being submitted in
partial fulfillment for the award of the degree of MBA is the original work carried
out by me. It has not formed the part of any other project work submitted for
award of any degree or diploma, either in this or any other University.
Signature of the
Candidate Sindhu.C.D
URN: 0801010021
I certify that the declaration made above by the candidate is true.
Signature of the Guide
Dr.G.Vanishree
Professor & HOD
Vignan Institute of Technology & Aeronautical Engineering
Vignan hills, Nalgonda distt, AP - 508284
DECLARATION
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ACKNOWLEDGEMENT
I am very thankful to my project guide Dr.G.Vanishree for being a source of constant support to
me during the project I am also thankful to all respondents for their support and positive
response towards my endeavor, in spite of their busy schedules and also for providing me all the
necessary information and details in order to successfully carry out my project.
I would specially like to express my gratitude to my husband Mr.K.G.Suresh Kumar, Bangalore
International Airport Limited, for his guidance in carrying out the project as well as advising me
throughout the duration of the project. Without his sincere and untiring help and constant
encouragement the project could not have been successful.
Sindhu.C.D
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TABLE OF CONTENTS
Chapter no.
1
TITLE
Abstract
List of tables
List of Figures
Introduction
Page
no.
vi
vii
viii
1
1.1 Objective 5
1.2 Theoretical Background 6
1.3 Company profile 19
2 Analysis and Interpretations 37
3 Findings 49
4 Conclusion 51
5 Suggestions 53
References 56
Annexure 58
SYNOPSIS
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The first successful flight of airplane by the Wright brothers in December 1903 changed
the way men travelled .With the construction of large capacity airplane the need for
large, well laid out airports came up where ticketing, embarkation, customs, Immigration
were set up. With only an initial cost component involved in setting up an airport, the
airports started recovering the cost in subsequent years and started earning profits from
the fee generated by the airlines and airplanes using the airport. With the economic
turmoil in the nineties, airports started losing their incomes as airlines started defaulting
on their payments as their survival itself became doubtful and many airlines wound up
due to low seat factor, rising fuel cost and other operational cost. The need to renovate
and look in to non-aero revenues was felt for the airport survival. Some of the airports in
Europe started adopting innovative methods in the nineties itself and started showing
encouraging results.
BIAL became operational on 23 May 2008 and now, has taken up expansion
plan and is in an enviable position to adopt successful marketing methods taken up by
other airports. To get a rough picture of this, a questionnaire was prepared and circulated
among 100 randomly selected people at the airport. The results were collated and the
following points emerged which can be considered into the expansion plan of BIAL to
achieve the leading edge and to become the favorite destination for people around the
world. The profile of the people coming to the airport is of economically well-off type,
tech-savvy, well travelled or well informed of the latest trend in lifestyle globally. They
are eager to lap up the idea of airport not just a transit point for travelers but also a leisure
destination where one can spend quality time with relatives and friends even if it means
shelling out extra money. So the airport authority can go ahead with innovative, value
added service to the public without worrying about the viability.
LIST OF TABLE
vii
1.1 Global Airport Revenue -2007, p-8.
1.2 Salient features of the passenger terminal, p-23.
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LIST OF FIGURES
1.1 VIP Lounge, p-25.
1.2 The Reserved Lounge, check- in Hall,p-26.
1.3 The Kingfisher Lounge, Domestic Departure,p-27
1.4 The Oberoi lounge, International Departure,p-28
1.5 Air India Lounge, Domestic Departure,p-29
1.6 VVIP Terminal, Airside, p-30.
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CHAPTER – 1
INTRODUCTION
1
CHAPTER – 1
DEFINITION OF PROBLEM
As per Philip Kotler, a well-known author in the field of marketing “Marketing
is all activities which are aimed at the satisfaction of buyer’s needs and wishes by means of
trading processes”.
AIRPORT MARKETING:
Airport marketing is a niche from this perspective. The traditional airport concept offers core
trading products, namely transfer of passengers and goods. Today, airports have become
commercial enterprises with value propositions, specifically designed to target specific market
segments. In the latter part of the 1980s, inadequate runway capacity, congested terminals, ATC
control delays generated poor publicity for airports in Europe, the United States and to a lesser
extent, Asia. It would be valuable to assess airport financial performance in terms of the returns
on the assets employed. However, in practice it is very difficult to arrive at the true asset value
of airports in different countries. While many of the larger US airports have been profitable for
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many years, the airport-use agreements which some US airports have with their airlines prevent
them from earning large profits. Several do little more than break even as a result. The published
financial results of the larger and apparently profitable airports may in many cases mask the true
economic performance even of those airports. This may be so where an airports cost have been
underestimated for the following reasons:
1) At many airports, particularly those still run by government departments, grants received
from international agencies or even the airports own government may not appear as a cost in the
airports accounts. Assets financed from such grants may not be charged a depreciation cost.
Furthermore; such grants may be interest free. Another shortcoming in accounts may arise where
government grants or subsidies are used to cover up annual operating losses.
2) Where services at an airport are provided by other government departments for eg; RWY
maintenance by PWD, the airport may not be charged in some cases. These costs may well not
be reflected in the airports accounts.
3) The ATC especially, aerodrome, approach control services is operated at a loss by the
respective civil aviation departments. Including such losses in airport accounts would reduce or
eliminate the profits.
The two main strategic business units managed by an airport enterprise are known as the
aviation-related and non-aviation related business.
AVIATION RELATED ACTIVITIES:
Landing fees, ATC fee, Passenger and cargo landing fee, Housing and handling fee.
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NON-AVIATION RELATED ACTIVITIES:
Rents from additional spaces to airlines, general sales agents, catering firms,forwarders,cargo
operators, tour operators, travel agents, rents and commissions from various commercial
ventures like boutique, duty free shops,bars,parking site etc.,Direct sales arising from shops
owned or managed directly by airport authority.
IMPACT OF ECONOMIC CRISIS ON AIRPORTS
2008-2010 is likely to be lost years in terms of growth.
Airport revenue decline in all areas due to fewer passengers, fewer aircrafts, smaller/lighter
aircrafts, reduced spending overall and per head.
Operating costs remain high which weighs on the profits.
Safety, security and service quality remain high on priority
AERONAUTICAL OPERATIONAL COST VS.REVENUE
High level of fixed operating cost due to personnel and maintenance requirement for safety
and security.
Airport industry operating cost absorbs 60% of total airport industry revenues.
Only 50% of total airport industry revenue generated by aero charges.
There is no or low profit margins.
Constant pressure to keep the user charges low while on the other hand improving standards
and facilities.
In most regulatory spheres, the customer is the end-customer, e.g. energy,
telecommunications.
In contrast, in aviation, the ‘user’ is frequently identified as the airline.
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Airlines, themselves are operating in the red and are not in a position to remit the aero
charges to the airport.
The IATA figures below show the 2009 figures and forecast for 2010.
The IATA announced a revised outlook for the global airline transport industry with losses
of US$ 4.7 billion in 2009.This is significantly worse than IATAs forecast for a US$ 2.5
billion loss in 2009, reflecting the rapid deterioration of the global economic conditions.
ASIA PACIFIC
Carriers in this region continue to be hardest hit by the current economic turmoil and are
expected to post losses of US$1.7 billion. Overall; the region is expected to see a 6.8% fall in
demand but only a 4.0% drop in capacity.
The IATA revised its financial outlook for 2010 to unexpected US$ 5.6 billion global net losses.
The above figures shows airlines are going deep into the red and recovery is going to be slow.
Thus airlines will continue to default on aeronautical fees payments like landing,
ATC, facilities fees etc. which will in turn bleed airport operators who rely more on aeronautical
revenue.Govt.owned airports will continue to operate in the red due to the support from the
govt.Private operator will not be able to sustain on aeronautical revenue alone.Infact they will
have to make the non-aeronautical revenue model a major part of their revenue generating
source.
Objectives of study
To find out why airport revenue is fully dependent on the performance of the airlines.
To find out an alternate source of income for airports.
To find out ways to make right use of the available space in an airport.
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To make airports more customers oriented.
To treat travelers as potential shoppers.
To consider meeters and greeters as potential customers.
Scope and limitations of study
The scope is very limited because attitude of the people change according to time and
circumstances.
The study is restricted to Bangalore and the International airport and that too among 100
respondents.
The study is conducted for 45 days.
The study is restricted to a certain area which will not give an accurate picture of the entire
country.
1.2THEORETICAL BACKGROUND
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An airport is a location where aircraft such as fixed-wing aircraft, helicopters and
blimps take off and land. Aircraft may be stored or maintained at an airport. An airport consists
of at least one surface such as runway, a helipad, or water for takeoffs and landings and often
includes buildings such as hangars and terminal buildings. Larger airports may have fixed base
operator services, air traffic control and passenger facilities such as passenger check-ins,
emigration, customs, restaurants, lounges and emergency services.
AIRLINES:
Airlines are company or corporations who run aircrafts of different sizes as per the passenger
size in that particular route.Travellers prefer air travel over road, rail or sea because of speed,
convenience and long distances. These aircrafts land and take off from places called airports.
The airports provide all service for a smooth take off, landing and transit of the aircraft and
passengers. Due to the sheer size of the aircraft and its passenger capacity airports are generally
giant structures consisting of terminals, concourse connecting to aero bridges, skywalk etc,
runway, taxi track, fuel farm, cargo sheds, hangars etc.Other expenses is the power and water
requirement to run an airport. Operating an airport requires substantial investment and
continuous investment for retaining manpower and latest technology to keep up the security and
safety standards.
AIRPORT TERMINAL:
An airport terminal is a building at an airport where passengers transfer between ground
transportation and the facilities that allow them to board and disembark from aircraft. Within the
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terminal, passengers purchase tickets, transfer their luggage, and go through security. The
buildings that provide access to the airplanes are called concourses or terminal. Here the
passengers spend their time doing the formalities for boarding and then wait for the
announcement for boarding. Nowadays all airlines require the passengers to be available at least
02 hrs for domestic and 04 hrs for international flights due to the heightened security checks. So
a passenger has more time in his hand waiting at the terminals.
MEETERS AND GREETERS:
The people accompanying up to the airport or assembled to receive the passenger from at the
airport are called meters or greeters. In India where joint family system of living is still prevalent
every journey is a celebration and the whole family and sometimes the neighborhood turns up at
the airport for seeing them off or to receive the passenger.
REVENUE:
The revenue for operating an airport comes basically from the airline operating in the form of
landing, housing fees, navigational & ATC fees. But with the recession setting in airlines have
lost passengers resulting in low load factor. Airlines operational costs remain the same for that
particular route regardless of whether the aircraft is full, half or a couple of passengers. This led
to heavy losses for the airlines and many wound up operations. The remaining defaulted on
payment to the airport. The airport operators had no other alternative other than to bear the
losses keeping in mind the loss in load factor and also there were not many airlines operating
now.
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The latest survey published by Airports Council International underlines the vital role of non-
aeronautical revenues as a proportion of airports income.
The 13th edition of the ACI Airports Economic Survey shows that in 2007,non-aeronautical
revenues among airports worldwide was US$40.5 billion, or 48% of all airport revenues-a
proportion that remained constant when compared to 2006.
GLOBAL AIRPORT REVENUE-2007
Aeronautical Non-aeronautical % of non-aero revenues
42US$ billion 40.5US$ billion 48.3 %
Table-1.1
The survey also reports that airports held down airline charges to less than US$ 18 billion in
2007(of the total airline operating cost of US$488 billion, as reported by IATA),which means
that just 3.5% of airline operating costs are associated with airport user charges.
ACI said: “These aircraft-related revenues are below actual operating expenses incurred, and
therefore passenger fees along with airport non-aeronautical revenues are subsidizing the
aircraft-related charges.
THE SOLUTION:
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A planned, well researched method can be adopted by the airports from enhancing their revenues
from non-aeronautical to making them a main revenue generator and slowly reducing the
dependency on aeronautical revenue.
The revenue method from non-aeronautical methods can be broadly categorized into the
following:
RETAIL, REAL ESTATE AND SERVICES.
Suffice to say that all three are interconnected.
RETAIL:
Developing a concessions program that goes beyond industry standards requires thoughtful
planning, a strong customer orientation and hard work
This can be divided into two i.e., inside the terminal and outside the terminal or air side and land
side in aviation jargon.
1.2.1 INSIDE THE TERMINAL:
Already a proven business model exists at all airports worldwide inside the terminal.
Some of the airports have come up with innovative methods adapted to their region which has
generated good revenues for the airport.
Some ideas which can be adopted by an airport are:
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KIOSK APPROACH :
Some examples of new concessions with lower capital costs are –
- Coffee bars, snack bars (food concepts without kitchen).
- Retail kiosks like small gifts, dress accessories, ladies make up kits, sunglasses, perfumes,
books .
- Chair massages concessions:
They provide an open site for quick, relaxing tune-upside is required to be taken mainstream,
bring it out from behind closed doors, make it visible, affordable, accessible, fun and healthy.
- Sleeping units
Tenant shall use the premises to rent private rooms that include desk top or wi-fi,electrical &
data outlets and a bed and bath without any frills, focus being on cleanliness, promptness and
good service i.e., helpful staffs.
Advantage of kiosks:
- Flexibility, because no eviction necessary, short time concept, termination as per
convenience, partial termination if offered multiple space, relocation clause so that one can
move kiosks if needed like if an airline reduces or cancels service.
- Revenue structure can be same as normal concessions i.e., percentage of gross profit.
- Reduces administrative problems for airport property and accounting staff.
- Reduced capital cost:
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- Little or no capital improvements required of concessioners or airport. In tight credit market
you can accommodate entrepreneurs who don’t have access to large amount of capital.
- Short start up time, can be just rolled in compared to the time taken for design and
construction of a permanent structure.
- Abandoned spaces can be made good use of.
ADVERTISING PROGRAMS:
Airport advertising can reach an exclusive and upscale audience, and can be an important
complement to the standard media mix. With longer dwell times, airport customers can now
take the time to read advertisements. Modern airport advertising programs specialize in the
sales and maintenance of advertising sites at airports. High visibility spaces like the waste bins,
baggage trolleys,banners,moving walkways, escalators and even web sites which don’t spoil the
aesthetics can be used for short and innovative advertisements. The building facade on the
outside i.e., towards city side can be plain or built to keep up with the local flavor and regional
tastes. The airside face of the terminal building along with the gates, aero bridges, transfer
buses and other large vehicles used by the ground support equipment company can be used for
innovative, visible advertisements which can be seen by the arriving and departing passengers.
OPTIMIZE TECHNOLOGIES:
Technological innovations also offer opportunities for airport revenue enhancements.
Touch screen directories: Touch-screen airport directories provide passengers with a complete
directory and way finding system. Most systems include a directory of area hotels, car rentals,
restaurants and shopping, as well as area maps. Some listings are even linked to a floor plan
showing the current location as well as a guide to their desired destination. Also available are
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real-time flight information displays, including arrival and departure status and gate
information. Information can be viewed interactively with a touch screen interface. The touch-
screen kiosks require less space and provide tremendous customer services as well as another
revenueopportunity.
Wi-Fi applications: Airports that are providing wireless internet service for travelers find that
short term contracts allow them to assess their needs as technology and the needs of users
evolve. Under some agreements, the airport receives a percentage of the user fees.
Opportunities also exist to provide Wi-Fi for free, but also to sell advertising on the launch
page through the use of a simple “ad bar” at the bottom or top of the screen.However,this needs
to be nonintrusive and must avoid pop-ups.
iFIDS: Internet –based Flight Information Display Systems provide real-time airline
information through the use of the Internet, eliminating the need for information technology
investment and infrastructure. The cost-effective kiosks can be configured to display multi
media images and text messages offering a tremendous revenue potential.
Banners draped across the sky bridge or on the exterior of the terminal building are raising the
bar on non-aeronautical revenues and are quickly becoming the newest form of airport
advertising that gives “ownership” to a specific brand name. Furthermore, advertisements can
be used to improve the airport’s image and propose modern and creative ideas to travelers. In
Johannesburg, South Africa, advertising has been placed on unpaved airfield land to maximize
advertising revenues.
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1.2.2 LANDSIDE RETAIL OR REAL ESTATE:
Here lies a goldmine of opportunities if in possession of large amount of land
which holds true for a Greenfield airport which usually is sited in a sparsely populated area
with large tract of waste lands.
The following are some of the opportunities:
Commercial development and land use:
To optimize revenue generated from commercial sources, one should adopt policies and
practices that can unlock the considerable potential that exists within many airports to fully
develop and exploit commercial activities to increase revenue. A number of airports have
developed portions of their airport properties to accommodate nonaviation commercial
enterprises. The type of businesses found on airport property includes:
Industrial uses
Import and export
Manufacturing
Warehousing
Research and development
Cargo facilities
Bulk storage
Outside storage
Commercial uses
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Restaurants
Commercial office spaces
Hotels and motels
Recreational centers
Training facilities
Small business centers
Retail sales
Industrial businesses
Car rental agencies
Automobile dealers
Golf courses
Movie theaters
Recreational and training facilities
Airports may have opportunities to generate and sell energy and utility services to tenants,
nearby businesses or communities or regional utilities at a net profit. For example:
An airport could purchase utilities wholesale from the local utility company and sell the
utilities to tenants at the retail utility rates they would have paid the utility company.
An airport steam plant could be sized to produce a cost effective steam district to nearby
hotels or other large institutions.
Electricity from solar or wind sources could be generated on airport property to offset airport
electricity or costs, or be sold to the local electric utility and tenants. As restrictions on
emissions increase, local utilities may be willing to subsidize airport investment in alternative
energy equipment on airport property.
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PARKING REVENUES:
Parking revenues are the most significant sources of nonairline revenues at airport .Although
parking has long been a revenue source for airport operators, recent innovations provide further
opportunity to enhance parking revenues. some of the innovative ideas used successfully at
airports around the world are:
PREMIUM PARKING SERVICES:
Valet parking: Many airports offer valet parking that allows a customer to drop off their car at
the terminal curbside and upon the customer’s return, retrieve their car at this same location.
Valet services are typically popular among business travelers and can benefit airport operators if
vehicles are stored in underutilized portions of a garage.
Monthly or corporate reserved parking: Several airports sell monthly or corporate access cards
and guarantee that card holders can always find an empty space in the convenient parking area
reserved for their use. Card holders are charged a premium rate often a monthly fee to gain
access to the reserved space. Airports have found that this service is popular with patrons and
can generate significant additional revenues compared with standard rates.
Discount parking and loyalty programs: Private airport parking companies have offered
discount coupons and loyalty (frequent parking) programs for many years. Parking based loyalty
programs are similar to frequent flyer programs in that they offer repeat patrons reduced rate
parking. Alternatively, the frequent parking points can be applied to goods and services
available in the airport in the form of discounts on concessions.
Internet based parking reservation: In Europe airport parking patrons can use the internet to
reserve and pay for parking in advance of their arrival at the airport. In the United States, many
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private airport parking companies also use the internet to allow prospective customers to
reserve and pre-pay for parking.
Parking guidance system: To reduce the time patrons spend searching for an empty space
airports are installing changeable message signs activated by low cost overhead vehicle
detectors that clearly display space availability for each space .These guidance systems result in
better utilization of the available spaces, rather than requiring patrons to conduct random
searches across large floors or garages.
TERMINAL CONCESSIONS:
Although airlines are currently struggling with yields, labor issues, and rising fuel costs,
passengers are returning in record numbers. Today, airport shoppers are recognized as a
lucrative market and airport retailing is evolving to meet that market. Concession sales have
increased dramatically as airlines discontinue meal services and changes in airport security
require that passengers arrive early, consequently finding themselves with extra time in the
airport and being a captive audience to the products and services offered by an airport’s
concessionaires.
POTENTIAL CUSTOMERS:
The people accompanying up to the airport or assembled to receive the passenger from at the
airport are called meters or greeters. In India where joint family system of living is still
prevalent every journey is a celebration and the whole family and sometimes the neighborhood
turns up at the airport for seeing them off or to receive the passenger. Even though the entry is
restricted the meeters and greeters wait outside the terminal till the aircraft takes off. They
spend a great deal of time doing nothing other than waiting. Human psychology dictates that
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the meeters, greeters and passengers are in a state of sadness over the separation and travel
whatever the circumstances may be.A diversion in the form of shopping or entertainment will
surely go a great way in engaging the people and turning them into prospective shoppers or
customers. Every one cannot afford premium jewellery, apparel or electronic goods available at
the duty free shops inside the airport, but window shopping surely diverts the mind. This may
turn them into a future prospect for shopping as the airport experience will help in instant recall
of the brand and also the shop location immediately over other locations. Frequent travelers
won’t bother to revisit these places unless he has a particular thing in mind to buy. They too can
be turned into customers if promised with easy and fast shopping experience by offering
innovative and attractive marketing techniques.
Some of the format workable outside the terminal to attract customers is:
Shopping mall concept:
A shopping mall concept store outside the terminal will convert the people at the airport into
customers and bring in the footfalls. The airport needs to lease out the place to a reputed and
experienced entity in running the mall. Revenue can be worked out on a profit sharing method
instead of rent or fixed fees or minimum fees. This will give great flexibility to the mall
operator depending upon the turnover. Here one can add the airport employees amounting to
2000 to 4000 in numbers as customers some time or other. Small concessions in the form of
coupons, food pass with tie-ups with third party players will assure loyalty to the airport shops.
Multiplex:
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A multiplex on the outset may seem a losing business model at an airport but there is great potential
if an aeropolis or airport city is part of the plan. The passengers or people accompanying them are
certainly not going to visit the multiplex but as with any airport, the area surrounding the airport is
surely going to develop with time with commercial and residential projects. If an airport city is
planned, then the business in multiplex is assured with the right marketing and format.
Unused space:
Empty spaces meant for future development can be hired out for exhibitions, special events like
cinema awards, motor shows, fashion shows etc.
1.3 COMPANY PROFILE
BENGALURU INTERNATIONAL AIRPORT:
Bangalore International Airport Limited (BIAL), the owner and operator of the airport
is a public limited company, registered under the Indian Companies Act. Bangalore International
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Airport is an international airport serving the city of Bangalore. The airport is located 4 km
south of Devanahalli and is 40 km from the central business district of Bangalore 30 km from
the Bangalore City Railway Station and covers 4,000 acres. It replaced the HAL airport. For the
period of Apr–Nov 2010, it was the fourth busiest airport in terms of overall passenger traffic
and fifth busiest in terms of international passenger traffic. The airport handled about 9.3 million
passengers and had air traffic movements (ATM) of about 280 per day in the year 2009. The
airport is expected to handle 17 million passengers in the year 2015. The airport is host to 10
domestic airlines and 21 international airlines connecting the city to about 50 destinations across
India and rest of the world. The airport serves as a hub for Kingfisher Airlines and a focus city
for Jet Airways, JetLite, Indigo, Spice Jet , Go Air and Indian Airlines. The Government of
India has given BIAL the exclusive right and privilege to carry out the development, design,
financing, construction, operation, and management of the airport for a period of 30 years from
its opening date, with an option to extend the concession for another 30 years. No new or
existing airport will be permitted to operate as a domestic or international airport within 150
kilometers. The Government of India, represented by the Ministry of Civil Aviation, is
committed to equal treatment and non-discrimination of all international airports and to renew
the bilateral agreement constantly.
Ownership:
BIAL is a Public Limited Company under the Companies Act formed to build, own and operate
the Bengaluru International Airport. BIAL has been given rights by the Government of India to
develop, design, finance, operate and manage the airport for a period of 30 years from the date
of commencement of commercial flight operations. It also has an option to extend the right for
an additional 30 years .The airport project started as a public-private joint venture between
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Germany's Siemens group, Government of Karnataka and Airports Authority of India (AAI).
As of 2011 the holding pattern is private parties hold 74% (Siemens Projects Ventures 40%,
GVK 29% and Unique Zurich 5%) stake in BIAL while the government holds the remaining
26% (Karnataka State Industrial Investment and Development Corporation 13% and Airport
Authority of India 13%). Construction of the airport began in July 2005, after a decade long
postponement. The new airport was originally planned to accommodate 3.5 million passengers
a year, but this was redesigned to handle 12 million passengers per year. The redesign resulted
in an increase in the size of the terminal; number of aircraft stands, new taxiway layouts and
supporting infrastructure. A plan is also being processed for a direct rail service from Bangalore
Cantonment Railway Station to the Basement Rail terminal at the airport. Access on the
National Highway 7 has been widened to a six lane expressway, with a 3 ft (0.91 m) boundary
wall, as construction moves ahead.
The airport was expected to be inaugurated on 30 March 2008 but due to delays in air traffic
control (ATC) services, it was finally inaugurated on 23 May 2008 just before midnight when a
Jet Airways flight from Mumbai landed here. Also, minutes later an Indian flight to Singapore
left Bengaluru International Airport, making it the first ever take-off from the airport.
Spread over an area of 4000 acres approximately it employs over 5000 employees including
concessionaire. Built on a footprint of eight acres of land, the terminal building is spread over
71,000 sq mts.Outside the terminal it has a parking lot to accommodate 2000 cars and 75
coaches. In the terminal, both on the kerb side and in the waiting area inside the terminal there
are different retail enterprises like the HMS Host, a world leader in airport dining and shopping
innovations, operate the food and beverage offering passengers and visitors a variety of cuisine
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from all over the world. Nuance, the world’s premier airport retailer in partnership with
Shoppers Stop operates the retail and duty free outlets at the airport.
Passenger terminal
The passenger terminal is a single, fully air conditioned, four-level building capable of
accommodating international and domestic operations. The basement houses the retail storage,
rest areas and services. The arrival and departure areas are separated vertically with a modern,
simple, straight-ahead flow system. The domestic and international departure lounges, and the
majority of the retail outlets are located on level 2 (first floor). The check-in facilities and
baggage reclaim are located on level 1 (ground floor). The terminal is designed for ease of
operation and minimum maintenance. The total floor area is approximately 71,000 m2 (760,000
sq ft) and the terminal building is designed to accommodate 3,000 passengers at peak hour. The
design reflects the best industry practice and caters for 24-hour-operations, under all weather
conditions. The airport well meets the standards set by the Airports Authority of India (AAI),
the International Civil Aviation Organization (ICAO) and the International Air Transport
Association (IATA). The airport can handle 11 million people per annum with 27 aircraft
movements per hour and an estimated 550 movements. At its peak, it can handle 720 aircraft
movements in a day. Common Use Terminal Equipment (CUTE) enabled check-in counters: 54
and 20 self check in counters. The airport has 20 gates, 8 aero-bridges, including one double
arm and 19 remote bus bays. There are a total of 42 aircraft stands, all of which have a fuelling
pit. This is the first time in Indian airports that the parking stands have the fuelling pits. The
underground pits help the aircraft to fuel from the stand itself. In the first phase of development,
a car park for 2,000 cars in front of the terminal building at the ground level has been developed
for the convenience of passengers and visitors to the airport.
22
Salient features of the passenger terminal:
23
Terminal area: 71,000 m2 (760,000 sq ft)Peak passenger handling: 3,000 per hour (Phase 1)
Boarding gates:o Type: PC and 2D barcode basedo Number: 20
Aero-bridges: 8 (including 1 double arm) Bus bays: 9 (for arrival and departure) Parking: 2000 vehicles and 75 coaches (Phase 1) Check-in counters: 71 (total)
o Cute enabled check in desks: 53o Self Check-in kiosks (CUSS): 18
Security checko Domestic: 8 Airport Security Units (APSU), 1 X-Ray per APSUo International: 5 APSU’s, 1 X-Ray per APSU
Baggage screening: Five level security screening system for checked-in baggage
Immigration counters: 36 (total)o Departure: 18o Arrival: 18
Baggage carousels: 7 (total)o Domestic: 3o International: 2o Domestic and International: 2o Length:
2 x 59 metres (194 ft) 3 x 53 metres (174 ft) 2 x 97 metres (318 ft)
Runwayo Elevation: 915 metres (3,002 ft)o Orientation: 09/27o Length: 4,000 metres (13,000 ft)o Width: 45 metres (148 ft)o Width (runway plus light paved shoulders): 60 metres (200 ft)o ILS : CAT I (both ends)
Aircraft stands: 42 (code C aircraft)
Table 1.2
24
Hajj terminal
Bengaluru International Airport has an exclusive terminal for Hajj pilgrims. This terminal
covers an area of 1,500 square meters (16,000 sq ft) and can handle up to 600 passengers at a
given time. Designated prayer rooms for men and women and for Wazu (cleansing before
prayers) separate hot water facilities are available at this terminal.
Runway
The airport has one runway that can accommodate all types of aircraft. There are plans to build
a second runway when the annual traffic of the airport reaches 18 million passengers per year
which is currently estimated to reach around 2013-2014
Passenger conveniences:
Retail and duty free
Nuance, an airport retailer, in partnership with Shoppers' Stop provides a complete shopping
experience by operating the retail and duty free outlets at the airport. Operated by the Nuance
Group, one of the largest, a specialist duty-free operator in the world, this superior retail
environment aims to offer the ultimate airport shopping experience. The duty-free stores
feature over 10,000 products from some of the finest brands from all over the world. The duty-
free liquor here has one of the widest ranges across international airports in India.
Food and beverages
HMSHost corporation, an airport food-service company and subsidiary of the Italian company Auto
grill, operates the food and beverages at the airport. It offers passengers and visitors to the airport a
variety of cuisine from all over the world.
25
Lounges
Plush, sleek and stylish. These words best describe the variety of lounges the airport has to offer
at the Bengaluru International Airport. They cater to the needs of a varied group of travelers and
are new levels of luxury at Indian airports. All lounges are unique. In their own way,
they ensure that the guests are pampered and the time spent at the airport is in sheer
comfort and luxury. Get a sneak peek at all the lounges and read about the accolades
received from guests who have cherished their stay at the airport.
VIP Lounge
Figure 1.1
Bengaluru International Airport’s new VIP Lounge is located on level 1 of the terminal. It caters
cater exclusively to departing domestic and international dignitaries, ensuring them a smooth and hassle
free airport experience from their arrival at the terminal right up to flight boarding.
Equipped with comfortable seating, Wi-Fi facility, Televisions and Flight Information Display Systems,
26
this lounge is operational 24/7 and can seat 20 guests at a time.
As Bangalore’s status grows as an attractive tourist and business destination, the number of high profile
and eminent persons passing through the airport is also increasing. We aim to offer each
of our passengers with an exceptional transit experience and feel it imperative not only to provide these
guests with a striking first impression of the city, but also lavish upon them hospitality and care
that is commensurate with the state’s heritage and culture. The lounge is expected to receive 30
such guests on an average per day.
The Reserved Lounge, Check-in Hall
Figure 1.2
Past the elevators at the check-in hall of the Bengaluru International Airport, is the reserved
lounge that caters to high-profile and important travelers. Strategically located in the terminal
building, it is accessible to both departing as well as arriving guests. This plush lounge is a
secluded corner of comfort, exclusively for the likes of MPs, chief secretaries, visiting dignitaries and
27
high-profile executives. Capable of accommodating 16 individuals at a time, it also has a private
room for a small group to hold discussions or for users to relax in a quiet environment. Tastefully
fitted with luxurious loungers and single sofas, the lounge is fully equipped with Wi-Fi facility, an in-
house pantry, and restroom with shower facility, television, and reading material. The 24/7 lounge is
serviced by ten well trained guest relations staff from BIAL.
The Kingfisher Lounge, Domestic Departure
Figure 1.3
The King of Good Times, Dr. Vijay Mallya, envisioned this lounge as one that will provide flyers a taste
of the wonderful experience they'll have on the flight, even before they board. This snazzy
lounge offers world-class facilities to cater to the premium class traveler – both business and first
class. The Kingfisher corporate colour, red, is highlighted in the paneling, seating, flooring and
the lighting to create a relaxing and soothing feel. The ambience and aesthetics compliment Indian
culture in modern environment. Designed to cater to 70 business class and 20 first class travelers at any
28
time, the lounge pampers you with an array of exclusive facilities that include a library, communication
and shower facilities. It also offers dedicated buffet and eating areas. Other
general facilities available are high-speed broadband Internet access, and food and beverage.
A business center in the lounge, complete with Apple desktops, scanners and printers ensures that you
have the comfort of your office at the airport! A new dimension to the lounge services will be the bar
service. Presently serving tea, coffee and juices, the bar will soon obtain the necessary license, to
serve alcoholic beverages. The seating at the lounge has been given ample thought, keeping in
mind the varied requirements of the guests. Opt for restaurant-style seating if you want a sit-down meal, or
sink into a sofa for greater comfort. Bar stools create an informal and chic setting while
sofa seating for groups or families, and individual bucket sofas for guests who prefer privacy are
also available.
The Oberoi Lounge, International Departures
Figure 1.4
This plush and inviting executive lounge at the International Departures, operated by the Oberoi Group,
29
blends exclusivity with a feel of India. Its luxurious environs create a contemporary, comfortable
ambience surrounded by South Indian heritage.
The lounge caters to first and business class passengers of international airlines which
have partnership tie-ups with The Oberoi Group. Here, you have dedicated areas to cater to the
individual needs of both sets of passengers. An exclusive shower room, a dedicated bar and relaxed
seating are some of its features. The lounge for first class passengers offers classy reclining chairs with
levers that you can adjust to suit your comfort. The lounge also offers anytime Wi-Fi access for
the business traveler. Its interiors display Indian architecture, with picture frames of popular
temples and palaces located around Bangalore. Each of these carefully-selected pictures draws
the guest’s attention to leave a lasting impression. It is here that the business traveler, the
quintessential elite family on vacation or the industrial entrepreneur can savor the best in hospitality,
quietly and unobtrusively.
Air India Lounge, Domestic Departure
Figure 1.5
Launched in May 2009, the plush new Air India lounge at the Bengaluru International Airport Domestic
Departure can accommodate 72 guests. This is one place where you, as a passenger of
30
the airline, can indulge in luxury, listen to the soothing sounds of a rippling water fall while
sipping a chilled beverage, and wait for your flight.
VVIP Terminal, Airside
Figure 1.6
At the airport extra care to ensure that VVIP guests receive easy access to their flights. The VVIP
Terminal is strategically located next to the Passenger Terminal Building with a landside and
airside interface to facilitate the movement of VVIPs from and to the airport. Occupants of this
terminal are specified by the Government of India and accordingly given permission to utilize
the terminal. A majority of guests at this terminal are also exempt from security frisking and
have direct access to the airside and their aircrafts.
The building houses two chic contemporary lounges, a conference room and a State
31
Protocol office. It is well equipped with a screening facility for security officials, an in-house
pantry, a restroom with shower facilities, flat screen television and reading material. The building
has a lush lawn in the front and a car parking space for the VVIP’s movement. There is also a
provision for flag hoisting and parade areas to welcome important government dignitaries. The
lounges within the building are built with the concept of creating formal meeting rooms where
the VVIP can meet the media or people, talk, work and relax as on routine tours. The lounge
interiors are vibrant and colorful, in line with a contemporary feel. Seating space for large groups
is designed using various lounge seats and task seats.
On 21 January 2011, a new VIP departure and arrival lounge was inaugurated. One
lounge which is present at level one of the terminal will serve departing domestic and
international dignitaries and the other on the ground floor will serve arriving dignitaries.
Hospital
Columbia Asia hospitals operates a 24/7 medical care unit and a pharmacy inside the passenger
terminal to provide medical care for travelers and other occupants of the airport. It has the latest
in medical equipment, technology and expertise to handle outdoor medical care and stabilize
emergencies. In addition, along with its partners, Columbia Asia provides total medical
assistance in coordinating any mass casualty event or a disaster.
32
Car parking
Central Parking Services (CPS), a parking management company in India, provides state-of-the-
art car parking management and premium valet services at the airport. It also manages the
curbside traffic at the airport.
Aviation services
Aviation fuel facility
Sky tanking and Indian Oil operate the Fuel Farm and Hydrant System of the airport. A
36 kilometers (22 mi) fuel pipeline was commissioned in October 2009 by Indian Oil from
Devanagonthi to the airport. The need of 80 tankers to ferry Aviation Turbine Fuel to the airport
can be done away with the installation of these pipelines.
Into - Plane fueling service
Bharat Petroleum Corporation Limited (BPCL), ST Airport Services Pvt. Ltd. (STARS) and Indian
Oil Sky tanking provide fuelling services at the airport.
Ground handling
Globe Ground India and Air India/ Singapore Air Terminal Services (SATS) provide ground handling
services and procure the ground handling equipment required for operations.
Flight catering
Flight catering services are provided by LSG Sky Chefs and Taj SATS.
Aircraft maintenance
Bengaluru International Airport Limited (BIAL) has signed a pact with Air Works, a DGCA
approved aviation service provider to carry out third party line maintenance (TPLM) services.
33
TPLM is a service by an external agency (other than an airline or airport) for aircraft
maintenance. TPLM services could be supported by the MRO facility at Hosur. The facility is
certified for Airbus A320, Boeing 737, ATR 42 and ATR 72 family of aircraft.
Cargo village
The cargo village was inaugurated on 9 December 2009. It houses 120 freight forwarders and
80 custom house agents and can accommodate parking of nearly 80 trucks. There are two cargo
terminals in the village. One of the terminals is operated by Menzies Aviation Bobba Pvt Ltd.
This terminal has an initial capacity to handle 150,000 metric tons of cargo. The other terminal
is operated by Air India SATS Joint Venture consortium. This terminal has a two floor
warehouse with a capacity of 200,000 metric tons.
Expansion plan
On 19 January 2010, BIAL embarked on expansion plan and fast tracked construction of a new
state of the art terminal building.
The first phase of construction of the new terminal is expected to cater to passenger traffic of
about 15 million per year. There are also plans to expand the new terminal to cater to 36 million
passengers per year.
There are also plans to expand the existing terminal to cater to 15 million passengers per
year.
The expansion would also increase the number of check-in counters and the seating
capacity at the waiting areas. Once done, Terminal 1 would sport a brand new look and will be
capable of handling the A380 aircraft.
34
At present there are a number of delays in arrival and departure of flights due to fog. To
reduce such delays, the runway has to be upgraded to Category III B. This up gradation would be
done when a second runway will be constructed (along with Terminal 2).
Connectivity:
Proposed high speed rail link
As the airport is 40 km outside the city, a new high-speed rail link has been approved to connect
the city to the airport. The high speed rail link would be integrated with the Bangalore Metro
and would cover a distance of 33 kilometers with four stations: Cubbon Road (Terminal
Station), Hebbal, Yehalanka, and Bengaluru International Airport (Terminal Station). The
project is expected to cost 6,900 crore (US$1.5 billion). Of the 6,900 crore (US$1.5 billion),
the State Government would contribute 532 crore (US$115.44 million) (mainly for land
acquisition) while the Central Government would contribute 1,040 crore (US$225.68 million).
The companies short-listed for this project are Pioneer Infratech Private Limited and Siemens
Project Ventures, Lanco Infratech Private Limited and OHL Concessions S.L., L&T Transco
Limited, Reliance Infrastructure and CSR Nanjing Rolling Stock Company Limited, and ITD-
ITD Cem-Soma Enterprises Joint Ventures. The fare would be 200 (US$4.34) from M.G.
Road, 150 (US$3.26) from Hebbal and 100 (US$2.17) from Yelahanka.
Air link
Charter helicopter services are available from Electronics city, Whitefield, HAL Airport and Mysore
to BIA. These services are being provided by Birdie and Deccan Air.
35
Awards and honors
Even though there was an economic slowdown, BIA managed to keep its traffic base and
route network stable. It was hence awarded The Routes Asia Airport Marketing Award
chosen among five other airports in the Indian sub-continent.
At the Emerging Markets Airports Awards 2010, held in Dubai, BIA was awarded The
Best Emerging Airport in Indian sub-continent.
Received a platinum certification from IATA in January 2010 for becoming The first
airport in India to be 100% Bar Coded Boarding Passes (BCBP) compliant.
At the CNBC AWAAZ Travel Awards 2010 held at Delhi, BIA was awarded The Best
Managed Airport in India.
36
CHAPTER – 2
ANALYSIS AND INTERPRETATIONS
37
DATA ANALYSIS AND INTERPRETATION
1) Are you a passenger, accompanying person or casual visitor to the airport?
a) Passenger b) accompanying the passenger c) casual visitor
Table 2.1:
Are you a passenger, accompanying person or casual visitor to the airport?
TYPE NO. OF RESPONDENTS
Passengers 28
Accompanying the passenger 59
Casual visitor 13
INTERPRETATION:
Among 100 customers 28 are passengers, 59 are persons accompanying the passengers and 13
are casual visitors to the airport.So out of 100 persons 72 are potential customers of the
airports landside retail.
38
2) Why did you accompany the passenger?
a) This is the passengers first trip b) This has being the practice c) To see the airport
d) Outing for the family
Table 2.2:
Why did you accompany the passenger?
REASON NO. OF RESPONDENTS
This is the passengers first trip 05
This has being the practice 45
To see the airport 13
Outing for the family 37
INTERPRETATION:
Among 100 persons 50 persons came to the airport for the sake of visiting the airport alone.
39
3) How was your experience at the airport?
a) Excellent b) Good c) Bad
Table 2.3:
How was your experience at the airport?
LEVEL NO. OF RESPONDENTS
Excellent 48
Good 44
Bad 08
INTERPRETIATON:
With 92 % of the respondents giving thumbs up, the airport is in the right track as far the
customer experience goes.
40
4) What pleased you the most at the airport?
a) Huge size of the airport b) Food & Beverages
c) Comfort facilities d) All e) None
Table 2.4:
What pleased you the most at the airport?
FACILITY NO. OF RESPONDENTS
Huge size of the airport 0
Food & Beverages 0
Comfort facilities 0
All 100
None 0
INTERPRETATIONS:
With 100% of the respondents giving full marks for the infrastructure and facilities it’s a win-
win situation for the airport in respect to the expansion plans.
41
5) How do you rate the pricing of the food and beverages items available at the airport?
a) Costly b) Affordable c) Cheap
Table 2.5:
How do you rate the pricing of the food and beverages items available at the airport?
RATING NO. OF RESPONDENTS
Costly 24
Affordable 76
Cheap 0
INTERPRETATION:
With 76 % of the respondents saying that the pricing is affordable there is no worry regarding
the premium pricing for the products.
42
6) Are you satisfied with the facilities at the airport?
a) Satisfactory b) Not satisfactory
Table 2.6:
Are you satisfied with the facilities at the airport?
RATING NO. OF RESPONDENTS
Satisfactory 76
Not satisfactory 24
INTERPRETATION:
With 76% of the respondents expressing their satisfaction, the airport is in the right track as far
as customer satisfaction is concerned.
43
7) What facility according to you can be improved at the airport?
a) Drinking water b) Toilets c) Seating arrangements d) Guides
Table 2.7:
What facility according to you can be improved at the airport?
FACILITY NO. OF RESPONDENTS
Drinking water 56
Toilets 84
Seating arrangements 74
Guides 06
INTERPRETATION:
A majority of the respondents asking for the seating, drinking water and toilet facilities to be
improved the airport operator has to take a positive approach regarding this unmindful of the
expenditure involved.
44
8) How will you like to spend time with your family and friends at the airport?
a)Shopping b)Sight seeing c)Relax in a park like setup
d)See-off and return immediately
Table 2.8:
How will you like to spend time with your family and friends at the airport?
ACTIVITY NO. OF RESPONDENTS
Shopping 33
Sight seeing 12
Relax in a park like setup 40
See-off and return immediately 05
INTERPRETATION:
Only 05 persons would like to return back immediately which shows given the right facilities
people are ready to spend quality time with their family at the airport.
9) What new concept would you like to see at the airport in the future?
45
a)Shopping mall b)Multiplex c)Theme park
d)Exhibition e)All of these
Table 2.9:
What new concept would you like to see at the airport in the future?
TYPE NO. OF RESPONDENTS
Shopping mall 22
Multiplex 24
Theme park 08
Exhibition 02
All of these 44
INTERPRETATION:
With most respondents wishing to see a shoppingmall, multiplex at the airport there is a bright
chance for retail in a big way at the airport.
46
10) Would you avail of these value additions even if the price is more than in other places?
a) Yes b) No c) Maybe
Table 2.10:
Would you avail of these value additions even if the price is more than in other places?
ANSWER NO. OF RESPONDENTS
Yes 74
No 04
Maybe 22
INTERPRETATION:
With a majority of the people willing to spend that extra for good service revenue from the new
projects will not be a problem.
47
11. Would you visit the airport even if no one among you is travelling that is, visit the
airport for its added attraction?
a) Yes b) No c) Maybe
Table 2.11:
Would you visit the airport even if no one among you is travelling that is, visit the airport
for its added attraction?
ANSWER NO. OF RESPONDENTS
Yes 64
No 16
Maybe 20
INTERPRETATION:
Given the right atmosphere and products respondents are ready to consider airport as alternate
destination for weekend outing etc.
48
CHAPTER – 3
FINDINGS
49
FINDINGS
On the basis of the theoretical information and data gathered by administering schedule to
customer which is analyzed, the following observations are made:
Bangalore International Airport is Bangalore’s pride and a landmark the Bangaloreans
are proud of.
Being a first point of contact to the arriving passengers it has being successful in
generating a positive image of this city of being warm, welcoming and tech savvy.
Being an airport, the revenue from the aeronautical charges depends upon the aircraft
movements at the airport.
The pattern of air travel is directly dependent on the economy of the country and the
revenue generated in an airport is not always guaranteed.
The idea of an aerotropolis is acceptable to the non flying customers.
The customers are comfortable with the idea of airport becoming their shopping and
leisure destination.
They are ready to pay more than the prevailing rates for the goods accepting the fact that
the airport premises comes at premium.
The facilities can be used both by the traveler and non flying customers.
50
CHAPTER – 4
CONCLUSION
51
CONCLUSION
After taking account the customer’s feedback and airport performance and looking at
the recent trends in airport worldwide airports can not only survive but also earn a neat profit by
evolving and innovating itself. We can draw the following conclusion:
Those who travel by air will keep doing so and most of them are accompanied to the
airport by their relatives or friends.
With boarding gates closing half an hour before flight and check-in starting two hours
before flight people arrive at the airport at least three hours before flight.
So people have at least one to two hour free time at the airport.
People prefer to spend quality time with their relatives, friends by shopping, eating or
talking in a relaxed, informal setup with F&B at arm’s length.
With reasonable pricing and good packaging people will prefer airport as a weekend spot
with airplanes flying around as bonus.
People don’t mind paying a premium for the facilities.
People would not only spend on F&B,but also on luxury items,sightseeing,exhibitions,
theme park etc.
People like the concept of an airport as an alternate destination for fun and frolic.
52
CHAPTER -5
SUGGESTIONS
53
SUGGESTIONS
People are ready to accept airport as a good fun and frolic destination. So the landside
should be developed keeping that in focus. People are ready to pay a premium, so the rates need
not be compromised.Morever they are already paying a premium at multiplexes, railway station,
shopping malls, boutique etc for the products. With Nandi Hills near the airport and residential
projects by big ticket developers planned, an aerotroplis is an ideal concept which is sure to
succeed. With Govt planning SEZ’s and developing Nandi Hills as a major tourist attraction the
aerotropolis will have a first mover advantage over others. Some of the suggestions are:
A large centrally air-conditioned convention center with a flexible arrangement to
accommodate a group of 5 persons to 5000 persons fitted with top end AV system, Wi-Fi
connectivity and secretarial facilities.
A spa with quick fix solutions for relaxation and rejuvenation nearby or attached to the
convention centre.
These can be situated close to the terminal with connectivity by electric or battery
operated vehicles like golf cart, car or vans.
A two tier shopping mall outsourced to a retail giant like Mark&Spencer, Wal-Mart or
Big bazaar.
A water theme park or bird safari on the lines of Singapore Sentosa islands or Dubai
managed by experts.
A cinema multiplex with flexible arrangement for hosting events like film festival, art
festivals or other cultural events.
An open stadia to conduct mini sports event like motocross, exhibitions etc.
54
A miniature golf course on the line of Hong Kong airport managed by experts to cater to
the business class passengers.
Small units of dwelling like for bachelors and small families for limited period which
can be outsourced to hospitality group. This is apart from the 5 star hotel already present.
All these above mentioned development will also present a good ad revenue around
them.
Airport should not collect rent for these properties, but should participate in a profit
sharing pattern. This will give the concessionaires operating flexibility and freedom to conduct
business without bothering about the monthly rent.
Airport should not operate any of the above mentioned projects but leave it to the
experts.
All properties to be given out on short lease only, so that both parties will have the
flexibility of changing the contract if not making profit.
A clause of termination on prior and mutual notice to be included so that both parties can
operate flexibly.
55
REFERENCES
56
REFERENCES
1. Briefing of ICAO Council on airport business and economics, Angela Gittens, ACI
world.
2. Director General, Declan Collier, CEO Dublin Airport Authority, pp.81 – 86,125 - 127.
3. P.S.Senguttavan, Principles of Airport Economics, Excel books, pp.6 – 9, 14 – 18, 131-
- 138.
4. The Economic and Social Impact of Airports, September 2007, Airports Operators
Association, York Aviation LLP.
5. 1st Annual Airport Revenue Conference, Eliot Lees, VicePresident, SH&E International
Air and Transport Consultancy.
6. www.bangaluruairport.com
7. www.wikipedia.com
57
ANNEXURE
58
QUESTIONNAIRE
NAME :
AGE :
OCCUPATON :
CONTACT NO. :
1) Are you a passenger, accompanying person or casual visitor to the airport?
a) Passenger b) accompanying the passenger c) casual visitor
2) Why did you accompany the passenger?
a) This is the passengers first trip b) This has being the practice c) To see the airport
d) Outing for the family
3) How was your experience at the airport?
a) Excellent b) Good c) Bad
4) What pleased you the most at the airport?
a) Huge size of the airport b) Food & Beverages
c) Comfort facilities d) All e) None
5) How do you rate the pricing of the food and beverages items available at the airport?
a) Costly b) Affordable c) Cheap
6) Are you satisfied with the facilities at the airport?
a) Satisfactory b) Not satisfactory
59
7) What facility according to you can be improved at the airport?
a) Drinking water b) Toilets c) Seating arrangements d) Guides
8) How will you like to spend time with your family and friends at the airport?
a)Shopping b)Sight seeing c)Relax in a park like setup
d)See-off and return immediately
9) What new concept would you like to see at the airport in the future?
a)Shopping mall b)Multiplex c)Theme park
d)Exhibition e)All of these
10) Would you avail of these value additions even if the price is more than in other places?
a) Yes b) No c) Maybe
11)Would you visit the airport even if no one among you is travelling that is, visit the
airport for its added attraction?
a) Yes b) No c) Maybe
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