NON-VERBAL COMMUNICATION

PREPARED BY RAHUL.B.M

GUIDED BY MY3 mam

INTRODUCTIONNon-verbal communication is

communication without words.

Non-verbal communication is a critical component of human communication.

Definition:

“Nonverbal communication is the process by which nonverbal behavior are used, either singly or in combination with verbal behaviors, in the exchange and interpretation of messages within a given situation or context”

-By Malandro, Barker

1989

Characteristics of Nonverbal Communication

1. Nonverbal communication expresses feelings, emotions and messages without the use of words.

2. Nonverbal communication is one of the five skills of emotional intelligence and helps to build strong relationship, overcome challenges and succeed in work and life.

3. Non verbal communication is strongly related to verbal communication, as it substitute for contradict, emphasize, or regulate verbal messages.

4. Nonverbal communication is continuous, because one is constantly communicating through non verbal behaviors.

Functions of non verbal communicationa. Complementingb.Contradictingc. Repeatingd.Regulatinge. Substitutingf. Accenting

IMPORTANCE OF NON-VERBAL COMMUNICATION

Non verbal communication

can portray a message both verbally and with the correct body signal.

Non verbal communication has a major role in facilitating cross-cultural interactions.

Non verbal communication helps in maintaining privacy.

Components of Non Verbal Communication

Kinesics:It is the study of facial expressions, postures and gestures.

Paralinguistics:It is the study of variations in pitch, speed, volume, and pauses to convey meaning.

Oculesics: It is the study of the role of eye contact in non verbal communication.

Haptics: It is the study of touching.

Proxemics: It is the study of measurable distance b/w people as they interact.

Chronemics: It is the study of use of time in non verbal communication.

Physical Appearance:

Your physical appearance

always contributes towards

how people perceive you.

Body LanguageIt is also termed as kinesics

which is concerned with studying the body’s physical movements.

Elements of body language:

Gestures Gestures include

communication through eye contact, body posture, hand signals, and facial expressions.

• Examples of communicative gestures are waiting, saluting, handshakes, pointing, or a thumbs up.

• Gestures are not universal.

• For example, nodding one’s head.

Common Asian Gestures

1. GREETING GESTURES

2. BEKONING GESTURES

3. TOUCHING GESTURES

Facial ExpressionFacial expressions

are universal.

Facial expressions are important in conveying information to others and in learning what others are feeling.

PosturesIt refers to

unconscious and stable structural disposition of the body framework.

Postures can be situation relative.

DRESS CODEDress code are written

and, more often, unwritten rules with regard to clothing.

Dress for Success exemplifies the importance of nonverbal means of communication.

Eye contactAll of us are aware that eye

contact is of paramount importance in all face to face communications.

The eyes, along with the eyebrows, eyelids and the size of pupils convey our innermost feelings.

Cross-cultural communication

Meaning

Cross-cultural communication is a field of study that looks at how people from different cultural backgrounds communicate, in similar and different ways among themselves.

Factors affecting cross cultural dimensions of business1. The Cultural Identity

Factor

It impacts cross-cultural communication because the norms and practices of a person will be different from the norms and practices of co-workers brought up in a different countries or societies.

3. The Ethnic Identity Factor

The ethnic identity factor highlights the role ethnicity plays in how two co-workers from different cultures interact with one another.

2.The Racial Identity Factor

The racial identity factor refers to how one’s conscious membership in a particular race affects how they interact with folks in the workplace who come from different cultures.

4. The Gender Identity Factor

5. The Individual Identity Factor

I’m super

6. The Social Class Identity Factor

7. The Age Identity Factor The age identity factor refers to how members of

different age groups interact with one another.

Such attitudes towards age cause the age identity factor to impact intercultural communication at the workplace.

8. The Roles Identity Factor

Strategies to improve the cross cultural dimensions of business communication:

1. Get cultured

2. Encourage diversity

3. Offer training

4. Don’t assume anything

5. Use feedback

In conclusionA knowledge of the several factors involved

with non verbal communication, and awareness of its power will improve our ability to communicate with others.