non-verbal communication
TRANSCRIPT
∗ Non-verbal communication is a system of symbolic behaviors that includes all forms of communication excepts words.
∗ In other word, Nonverbal communication is the process of communication through sending and receiving wordless (mostly visual) cues between people.
Definition
Importance
∗ Nonverbal communication plays a crucial role on communication.
∗ It represents two-thirds of all communication.
∗ According to surveys, Verbal components of face-to-face conversation is less than 35%, 65% of communication is done non-verbally.
There are 5 types of non-verbal communication
Kinesics (body language) Paralanguage Vocal interferencesSelf-presentation cuesSpatial usage
Every thing except words
1. Kinesics
∗ It is nonverbal behavior related to movement of any part of the body or the body as a whole such as: eye contact, facial expression, emotions, gesture, posture, etc
Examples for kinesics
holding his finger in a ring shape or ok gesture This indicates that person is saying some important
thing.
2. Paralanguage
∗ Paralanguage is communication through nonverbal sounds and it conveys emotions and attitudes such as: pitch, volume, rate, quality, intonation, etc
Example for paralanguage
∗ To make it clear, we can compare paralanguage in different emotions.
feeling volume
pitch
timbre rate enunciation
Anger loud high blaring fast clipped
Joy loud high moderately blaring
fast somewhat clipped
Sadness soft low resonant slow slurred
3. Spatial usage
It is non-verbal communication through the use of the space and objects around us.
∗ Proxemics
• Intimate distance
• Personal distance
• Social distance
• Public Distance
∗ Territory
∗ Artifacts
Example for spatial usage
Personal Space at Work
∗ Your office
∗ Your desk
∗ A table in the cafeteria
that you sit at regularly
4. Vocal interferences
∗ They are word people use that don't really have any use in the sentence.
∗ Extraneous sounds or words that interrupt fluent speech• “uh,” “um” “uh huh” “ah”• “you know,” “like”
Expansion of verbal conversation
∗NVC may supplement/reinforce a message
∗ NVC may contradict a message
∗Regulate / manage the verbal flow of interaction
Example : eye contact, gesture...may tell people when to talk and quiet
5 functions
∗ NVC may take place of words : various example
Example : You can ask question, the person keeps silent but you can know how he/she feels or know the answer
∗ Convey emotional and relationship dimensions of a message
a. Zero or nothingb. Asking for moneyc. Homosexuald. Everything is ok
Question 1: What is the meaning of “OK” gesture in Mediterranean?
Funny quiz
a. Zero or nothingb. Asking for moneyc. Homosexuald. Everything is ok
Question 1: What is the meaning of “OK” gesture in Mediterranean?
Funny quiz
Question 2: In which country, people avoid touching between strangers?
a. Germanyb. Japanc. Koread. France
Question 2: In which country, people avoid touching between strangers?
a. Germanyb. Japanc. Koread. France
Question 3: In which countries, people always greet each other by the way hugging and kissing ?
a. Southern Europe, Asia, Anglo-Saxonsb. Southern Europe, northern Europe, Latin Americac. Southern Europe, middle Eastern, Latin America
Question 3: In which countries, people always greet each other by the way hugging and kissing ?
a. Southern Europe, Asia, Anglo-Saxonsb. Southern Europe, northern Europe, Latin Americac. Southern Europe, middle Eastern, Latin America
∗ Question 5: why does the girl dress red costume in her first meeting?
a. to make attractiveb. to say that she is a pretty girlc. she is an active girl
∗ Question 5: why does the girl dress red costume in her first meeting?
a. to make attractiveb. to say that she is a pretty girlc. she is an active girl