Topic: Non-verbal communication

Presentation

∗ Non-verbal communication is a system of symbolic behaviors that includes all forms of communication excepts words.

∗ In other word, Nonverbal communication is the process of communication through sending and receiving wordless (mostly visual) cues between people.

Definition

Importance

∗ Nonverbal communication plays a crucial role on communication.

∗ It represents two-thirds of all communication.

∗ According to surveys, Verbal components of face-to-face conversation is less than 35%, 65% of communication is done non-verbally.

There are 5 types of non-verbal communication

Kinesics (body language) Paralanguage Vocal interferencesSelf-presentation cuesSpatial usage

Every thing except words

1. Kinesics

∗ It is nonverbal behavior related to movement of any part of the body or the body as a whole such as: eye contact, facial expression, emotions, gesture, posture, etc

Examples for kinesics

holding his finger in a ring shape or ok gesture This indicates that person is saying some important

thing.

∗ In this picture, his head is tilted.∗ Both palms are open.∗ Both are sign of openness.

2. Paralanguage

∗ Paralanguage is communication through nonverbal sounds and it conveys emotions and attitudes such as: pitch, volume, rate, quality, intonation, etc

Example for paralanguage

∗ To make it clear, we can compare paralanguage in different emotions.

feeling volume

pitch

timbre rate enunciation

Anger loud high blaring fast clipped

Joy loud high moderately blaring

fast somewhat clipped

Sadness soft low resonant slow slurred

3. Spatial usage

It is non-verbal communication through the use of the space and objects around us.

∗ Proxemics

• Intimate distance

• Personal distance

• Social distance

• Public Distance

∗ Territory

∗ Artifacts

Example for spatial usage

Personal Space at Work

∗ Your office

∗ Your desk

∗ A table in the cafeteria

that you sit at regularly

4. Vocal interferences

∗ They are word people use that don't really have any use in the sentence.

∗ Extraneous sounds or words that interrupt fluent speech• “uh,” “um” “uh huh” “ah”• “you know,” “like”

Example

5. Self-presentation cues

∗ Physical Appearance

∗ Time.

∗ Olfactory communication

example

∗ What character you can get from the color of her dress?

Creation

Function of NVC

Expansion of verbal conversation

∗NVC may supplement/reinforce a message

∗ NVC may contradict a message

∗Regulate / manage the verbal flow of interaction

Example : eye contact, gesture...may tell people when to talk and quiet

5 functions

∗ NVC may take place of words : various example

Example : You can ask question, the person keeps silent but you can know how he/she feels or know the answer

∗ Convey emotional and relationship dimensions of a message

a. Zero or nothingb. Asking for moneyc. Homosexuald. Everything is ok

Question 1: What is the meaning of “OK” gesture in Mediterranean?

Funny quiz

a. Zero or nothingb. Asking for moneyc. Homosexuald. Everything is ok

Question 1: What is the meaning of “OK” gesture in Mediterranean?

Funny quiz

Question 2: In which country, people avoid touching between strangers?

a. Germanyb. Japanc. Koread. France

Question 2: In which country, people avoid touching between strangers?

a. Germanyb. Japanc. Koread. France

Question 3: In which countries, people always greet each other by the way hugging and kissing ?

a. Southern Europe, Asia, Anglo-Saxonsb. Southern Europe, northern Europe, Latin Americac. Southern Europe, middle Eastern, Latin America

Question 3: In which countries, people always greet each other by the way hugging and kissing ?

a. Southern Europe, Asia, Anglo-Saxonsb. Southern Europe, northern Europe, Latin Americac. Southern Europe, middle Eastern, Latin America

In the United States, the thumbs up gesture means:

a. a taunt

b. good going

c. an obscenity

In the United States, the thumbs up gesture means:

a. a taunt

b. good going

c. an obscenity

∗ Question 5: why does the girl dress red costume in her first meeting?

a. to make attractiveb. to say that she is a pretty girlc. she is an active girl

∗ Question 5: why does the girl dress red costume in her first meeting?

a. to make attractiveb. to say that she is a pretty girlc. she is an active girl

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