non verbal communication and its significance
TRANSCRIPT
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BUSINESS COMMUNICATION
NON VERBAL COMMUNICATION
ACTIONS SPEAK LOUDER THAN WORDS
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“I am the most spontaneous speaker in the world
because every word, every gesture and every retort has been carefully rehearsed.”
-George Bernard Shaw
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WHAT IS NON VERBAL COMMUNICATION?
• Nonverbal communication (NvC) is the part communication that is not words.
• Intentional and unintentional. • Often speakers / listeners are
not aware of the messages they are sending.
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• Nonverbal Communication includes:
• touch, glance, eye contact, vocal tone, proximity, gestures, facial expression, pauses - silence, dress, posture, smell,sounds.
• Nonverbal varies from culture to culture.
• Facial expressions of anger, fear, joy, sadness and surprise are universal. !!
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IMPORTANCE OF NON VERBAL COMMUNICATION
• Used to communicate emotions. • Sadness, joy, happiness, hatred, etc...
• Nonverbal cues are more reliable. They are more truthful.
• Nonverbal cues are continuous. • Happens during listening and speaking.
• Used to complement the verbal message
• • A nod reinforces a positive message. • Rolling eyes can indicate frustration.
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Used to regulate interactions• Tells when the other person should speak.
• When looking off to side while speaking, means the speaker is thinking and the listener should not begin speaking.
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CULTURAL DIFFERENCES IN VERBAL COMMUNICATION
Nonverbal communication is especially important in intercultural situations.
• Nonverbal differences account for difficulties in communicating.
General Appearance and Dress
Posture
• Bowing - not done in US; shows rank in Japan
• Slouching - rude in most Northern European areas
• Hands in pocket - disrespectful in Turkey
• Sitting with legs crossed - offensive in Ghana, Turkey)
• Showing soles of feet - offensive in Thailand, Saudi Arabia.
!
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Gesturing
• Restrained cultures often feel animated cultures lack manners.
• Animated cultures often feel restrained cultures lack emotion or interest.
Pointing • US with index fingerGermany with little finger Asian cultures with entire hand
• Counting Thumb 1 in Germany and US Pinkie (5th finger) 1 in Ukraine Middle finger for 1 in Indonesia.
Facial Expressions l Varies from culture to culture. l Universal meaning for smiling, crying, or showing
anger, sorrow, or disgust. l However, the intensity varies from culture to
culture. !!
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SOME COMMON GESTURES…
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Eye Contact and Gaze ● Degree of attention or interest ● Regulates interaction ● Communicates emotion.
Touch
● ▪Touch is culturally determined
● ▪Every culture has rules about a clear what parts of the body one may not touch.
● ▪Touch protects, supports, and disapproves - hug, kiss, hit, kick.
USA: handshake is common and hugs/kisses for family and close friends.
● Islamic and Hindu: usually don’t touch with the left hand. To do so is a social insult. !
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Smell • USA - Consider natural body
odour as offensive. • Arabic - Consider natural body
odours as normal. Asian cultures (Filipino, Malay, Indonesian, Thai, Indian) stress frequent bathing.
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THANK YOU…