Leadership Skill Development for the First-Time Supervisor HCM10315 hoursT, Jan 17 - Feb 14, Evening 6-9pm

Financial Management Basics HCM10515 hoursT, Feb 28 - Apr 4, Evening 6-9pm

Management Ethics and Values-Based Decision-Making HCM10415 hoursT, Apr 18 - May 23, Evening 6-9pm

Systems Thinking and the Management Team HCM10615 hoursTh, Jun 1 - 29, Evening 6-9pm

Human Resource Development and Staff Relationships HCM10115 hoursDates To Be Scheduled

Cultural Competency and Diversity Issues HCM10215 hoursDates To Be Scheduled

Offered At:Office of Continuing EducationSouthern Polytechnic State University1100 S. Marietta ParkwayMarietta, GA 30060-2896

Contact Information:Program Manager — Dr. Gloria J. Pursell678-915-7407gpursell@spsu.edu

Register atwww.gactr.uga.edu/is/healthcare/

Healthcare Management Certificate ProgramThe Healthcare Management Certificate Program is for all healthcare professionals who are first-time supervisors or managers and want to enhance their management skills, knowledge, and capabilities.

Weekend — Advanced Fast TrackThis program is a very intense focus on PMBOK exam prep. Designed for students who have at a minimum of three years of project management experi-ence, exceed PMI’s eligibility criteria, and are very knowledgeable about PMBOK, 2004, competencies. Home-work required. Prospective students should contact PMI at www.pmi.org for information on the PMP exam and other certification requirements. 06W64000, F (6-10pm)/Sat (8am-5pm), Feb 10 - 2406S64000, F (6-10pm)/Sat (8am-5pm), May 5 - 1940 hours, 4.0 CEUsApplication Fee: $10Course Fee: $1,595

Contact Information:Program Customer Specialist — Julia Melton678-915-7417jmelton@spsu.edu

Daytime — Fast Track This program is an intense focus on PMBOK exam prep. Designed for students who have a minimum of three years of project management experi-ence, exceed PMI’s eligibility criteria, and are very knowledgeable about PMBOK, 2004, competencies. Homework required. Prospective students should contact PMI at www.pmi.org for information on the PMP exam and other certification requirements. 06W64001 M-F, 8:30am-5:30pm, Mar 13 - 17 06S64001 M-F, 8:30am-5:30pm, Jun 5 - 940 hours, 4.0 CEUsApplication Fee: $10Course Fee: $1,395

Evening — Foundational and Exam Prep Focus is foundational and in-depth cover-age of PMBOK, 2004, competencies in preparation for the national PMP exam. De-signed for students who have at least three years of project management experience and meet the other PMI requirements for certification. Homework required. Prospec-tive students should contact PMI at www.pmi.org for information on the PMP exam

and other certification requirements. 06W64003 M/W, 6-10pm, Jan 30 - Apr 1006S64003 T/Th, 6-10pm, Apr 25 - Jun 2984 hours, 8.4 CEUsApplication Fee: $10Course Fee: $3,560

Quality ManagementWorkshop CalendarJanuary – June, 2006

Quality ManagementWorkshop CalendarJanuary – June, 2006

Certificates

Professional DevelopmentGeneral ComputingEngineering & ConstructionE-LearningComputer-Aided DesignWeb Development & DesignHigh-End Programming

PE-Business Solutions in Java CertificatePLinux+ Certificate ProgramPCISCO Certified Network Associate (CCNA)PMicrosoft Certified Application Developer

(MCAD)PEmbedded Systems Software CertificatePMicrosoft Certified Systems Administrator

2003 Certificate

POracle 10g Database CertificatePA+ /Net+ CertificatePMicrosoft Office SpecialistPMicrosoft Office XP Master PrepPAutoCAD User CertificationPWeb Development Certificate Program

CENTER FOR QUALITY EXCELLENCE

Professional Project Management Certificate Program

www.cqe.spsu.edu OFFICE OF CONTINUING EDUCATION

1100 S. Marietta Parkway Marietta, GA 30060-2896678-915-7417

Integrating people & technology

CENTER FOR QUALITY EXCELLENCE

Georgia’s Technology University

Office of Continuing EducationCenter for Quality Excellence1100 South Marietta ParkwayMarietta, GA 30060-2896

NonPROFIT ORGANIZATIONU.S. POSTAGE

PAIDMARIETTA, GA

PERMIT NO. 318

Gain Competitive Advantage Increase Market Share

Enhance Customer Satisfaction Improve Overall Efficiency

Improve Quality Improve Documentation

Reduce Costs Map & Measure Processes

Build Effective Teams

Office of Continuing EducationAs Georgia’s Technology University, we specialize in the delivery of comprehensive real-world training on a

grand scale. Whether it be High-Tech, Business Professional or Engineering, we offer it here! Break away from the ordinary training centers and come learn from the institution with over 50 years of experience training

Atlanta’s business and technical leaders. We have challenging programs in these areas:

Don’t see what you are looking for?Call Denise at 678-915-5467 or email denise@spsu.edu to discuss your training needs.

Register Nowwww.cqe.spsu

Blended Learning Approach —Sessions 1 and 5

in ClassroomSessions 2 - 4

OnlineOnly $295

per Module

Discounts Available

Fees and Discounts:

Green Belt Training - $1,200 (3 Days/ 2.1 CEUs)

Intro to Statistics - $750(3 Days/ 2.1 CEUs)

Black Belt Training - $7,500 (15 Days/ 10.5 CEUs)

10% Discount:Register 30 Days in Advance

20% Discount:3+ Registrations

Previous CustomersSPSU Alumni

Green Belt Training (3 days/21 hours)Jan23 - 25, Feb 27 - Mar 1, Mar 27 - 29,

Apr 19 - 21, May 3 - 5, Jun 20 - 22 Evening: T/Th, Feb 7 - 28;

On-Line, call 678-915-7407Intro to Statistics (3 days/21 hours)

Jan 30 - Feb 1, Mar 14 - 16, May 9 - 11Evening: M/W, Mar 6 - 27 Online call 678-915-7407

Black Belt Training (15 days)Group 20: Feb 13 - 17 + Mar 13 - 17 +

Apr 17 - 21Group 21: Apr 24 - 28 + May 15 - 19 +

Jun 19 - 23Weekend BB Progam Available

cqe.spsu.edu

Improving Business Performance through Human Resources Development

Six Sigma Certificate Training Six Sigma has become the world standard for improving all types of product and service operations. It is a systems approach to improving organizational performance.

“There’s no doubt that Six Sigma has greatly affected the businesses that

have embraced it, producing incredible cost savings and waste reduction.”

(D. Dusharme, Six Sigma Survey, Quality Digest, 2/03)

BLACK BELT PROGRAM AGENDAWeek One • Program Expectations • DMAIIC • Project Chartering and

Management• FMEA • Cost of Quality • Descriptive Statistics • Inferential Statistics • Goodness of Fit Testing • Computer Applications • Assignment

Week Two • Project Reports • Sampling • Regression • Correlation • Reliability • Design of Experiments • Assignment

Week Three • Project Reports • Short Run SPC • Advanced DOE • Measurement Systems

Analysis • Simulation • Case Study • BB Certificate Exam

Methodology:The Six Sigma strategy involves a series of steps that are specifically designed to lead the organi-zation through process improvements.

DMAIIC1. DEFINE. Identify critical process characteris-tics.

2. MEASURE. Document the existing process, perform necessary measurements, and estimate the process capability.

3. ANALYZE. Analyze performance measures to determine the amount of improvement that is possible to make the critical quality characteris-

tics and requirements “best in class.” This may involve process redesign.

4. IMPROVE. Identify specific product charac-teristics that must be improved to achieve the performance and financial goals. Once this is done, the characteristics are diagnosed to reveal the major sources of variation through statisti-cally designed experiments.

5. IMPLEMENT. Execute the improvement plans; overcome barriers. Transition to the new process.

6. CONTROL. Measure improvements and breakthroughs. Report scorecard data and client feedback. Continually monitor.

Green Belt CertificateThree-day workshop. Participants gain an over-view on the critical success factors of Six Sigma implementation.

GREEN BELT PROGRAM AGENDA• Six Sigma Objectives and Philosophy • Seven Basic Quality Tools • Theory of Variation • Statistics/ SPC • Process Capability• Cost Implications• Root Cause Analysis • Case Study• GB Certificate Exam

Black Belt CertificateThree-week intensive training program. Em-phasis is on in-depth applications of statistical concepts and methodologies. This curriculum is based on the ASQ BB exam competencies for the national Black Belt certification.Prequisites: Green Belt Certification and successful completion of an Intro to Statis-tics course or passing level on an exemption pre-test.Note: For Black Belt certification, participants must attend all sessions, pass the BB exam, and complete an acceptable project no later than one year from start date of BB-1 training.

January - June, 2006Days

FeeJAN

FEBM

ARAPR

MAY

JUN

Quality Managem

ent/Process ToolsBalanced Scorecard

2$495

6-77-8

Conflict Resolution

2$495

13-14

2-11 Evening M

/W, 6-

9:30pm

Custom

er Service Excellence 1

$245 7

24

Custom

er/Supplier Partnerships 2

$495 4-5

Leading Change

1$245

2213

RCA

(Root Cause A

nalysis)2

$495 13-14

3-4

SPC (Statistical Process C

ontrol)3

$695 6-8

6-8

Statistics (Intro)Refer to Six Sigm

a Section

Team Leader’s Toolkit

2$495

15-1610-11

Roadmap to Certified Professional Facilitator (CPF)

Facilitation4Results-Basics3

$995 17-19

11-1320-22

Facilitation4Results-Advanced

2$695

6-76-7

Apply for C

PF with IA

F Scheduled at various locations in U

SA.

Go to www.iaf.world.org for m

ore information.

Malcolm

Baldrige National Quality Award CriteriaM

BNQ

A for Business, Education, H

ealthcare, &

Non-Profit w

ith Six Sigma Supplem

ent3

$895 14-16

Lean Enterprise — Sponsored by Excel Partnership, Inc.

Certified Lean Practitioner Training

4$1,295

14-176-9

Six Sigma Certificate Training

Green Belt Training

3$1,200

23-2527-M

ar 127-29

19-213-5

20-22

GB Program

s (T/Th, Evening 6 - 9pm)

21 hrs$1,200

7-28

Statistics (Intro)3

$750 Jan 30-Feb 1

14-169-11

Statistics (Intro) (M/W

, Evening 6 - 9pm)

21 hrs$750

6-27

Black Belt Training – Group 20

15$7,500

13-1713-17

17-21

Black Belt Training – Group 21

15$7,500

24-28+15-19+

+19-23

SPECIAL WEEKEND GB, Intro to Stats, and BB Program

s (Friday evenings/Saturdays)G

reen Belt Training (F, 6 - 9pm

; Sa, 8am - 5pm

) 21 hrs

$1,200 3-4, 10-11

Statistics (Intro) (F, 6 - 9pm

; Sa, 8am - 5pm

) 21 hrs

$750 17-18, 24-25

Black Belt Training – Group 22

(F, 6 - 10pm; Sa, 8am

- 5pm)

105 hrs$7,500

Mar 17-M

ay 20 W

ill not meet A

pr 14-15

ISO 9001:2000(*RABQSA Certified) (**Sponsored by BSI M

anagement System

s)ISO

9001:2000 Internal Quality System

s Auditor*/**3

$1,095 24-26

21-2323-25

ISO 9001:2000 Lead A

uditor*/**5

$1,695 13-17

24-2819-23

Quality System

s Docum

entation**2

$895 7-8

2-3

Implem

enting ISO 9001:2000**

2$895

9-104-5

Understanding ISO

9001:2000 Req1

$345 6

1

ISO TS 16949:2002 Internal A

uditor**3

$1,095 1-3

6-8

ISO 14001 Environmental M

anagement System

s(*RABQSA Certified) Sponsored by BSI

Understanding ISO

14001:20041

$44530

10

Implem

enting an Environmental M

anagement

System2

$895Jan 31-Feb 1

11-12

Environmental M

anagement System

s Internal Auditor2

$895 20-21

9-10

Environmental M

anagement System

s Lead Auditor*

5$1,795

27-3112-16

ISO 17799 Information Security M

anagement System

s--Sponsored by BSI ISO

17799 – Understanding an Inform

ation Security M

anagement System

2$995

7-81-2

ISO 17799 – Inform

ation Security Managem

ent System

Implem

entation5

$2,495 3-7

5-9

FDIS 27001/BS 7799-2 – Inform

ation Security M

anagement System

Auditor

5$2,495

13-178-12

ISO 9001:2000 with Customized Reference to Specific Industries

Sponsored by Excel Partnership, Inc. (*RABQSA Certified) A

S9100 — Lead A

uditor*5

$1,695 24-28

Healthcare/FD

A —

Understanding and

Implem

enting ISO 13485

2$995

4-5

Healthcare/FD

A —

Risk Managem

ent /Risk A

nalysis for Medical D

evices2

$995 6-7

TL9000 QM

System A

uditing4

$1,295 21-24

TS 16949 — Lead A

uditor*5

$1,695 5-9

Understanding the ISO

9001:2000 Process A

pproach to Implem

entation2

$895 2-3

Skills for Success for the Managem

ent Representative

3$1,095

13-15

Process Mapping

2$895

16-17

Training Programs for ASQ Certification

(CQ

IA) C

ertified Quality Im

provement A

ssociate 3

$695 25-27

Exam

June TBA

(CQ

M) C

ertified Quality M

anager 5

$1,195 Jan 30-Feb 3

Exam

March 4

Quality Workshop Calendar

For D

etailed Workshop O

utlines go to ww

w .cqe.spsu.edu

Ph: 6

78-9

15-7

417 • F

x: 678-9

15-7

454 • E

mail: jm

elton@spsu.edu

Become the LEADER Team

s Love……

a Team Leader’s Toolkit

• February 15-16 • May 10-11 •

• Study key leadership characteristics •• Learn effective com

munications •

• Deploy em

ployee motivation principles •

• Develop SM

ART objectives •

• Create a team

charter •• Review team

ing best practices •• M

easure key results •• D

evelop a personalized action plan •

SIX SIGMA CERTIFICATE TRAINING

• GREEN BELT TRAINING •• BLACK BELT TRAINING •

With this training, the C

QE develops leaders who will:

• Improve com

munication •

• Reduce waste and cycle time •

• Develop successful team

s •• A

pply statistical methodologies •

• Enhance customer satisfaction •

• Improve profitability •

• Gain com

petitive advantage •C

QE’s SS training program

is based on the ASQ

’s national exam

competencies.

Certified Lean Practitioner TrainingC

o-Sponsored by internationally-known Excel Partnership, Inc.

Two Sessions

March 14-17 • June 6-9

“Learn how to reduce costs, cycle times and non-value

added activities, resulting in a better competitive, agile,

and market-responsive com

pany.”• Basic M

ethodology of Lean Enterprise •• Basic Process M

anagement •

• Waste Elim

ination and Process Variation •• Basic U

nderstanding of 5 Ss and W

orkplace Organization •

• Introduction to the Lean Analysis Tools

and Performance M

easurements •

• Six Sigma M

ethods - DM

AIC

Process •• LSI (Lean Sigm

a-ISO) Integration C

oncepts •• D

eployment O

ptions and Success-Driven Strategies •

Malcolm

Baldrige N

ational Quality Award W

orkshopM

arch 14-16• Business • Education •• H

ealthcare• Non-Profit•

Basics...Myths...and Reality...

ISO 17799 —

Understanding an Inform

ation Security M

anagement System

Co-sponsored by internationally-known BSI M

anagement System

sFebruary 7-8 • M

ay 1-2Business N

eeds: Com

mercial and legal im

plicationsIntroduction to ISO

17799: History, developm

ent, and current status

Registration and Accreditation Processes

Exercises in designing and implem

enting a m

anagement system

:Policy and Scope

Risk Assessm

ent and Managem

entStatem

ent of Applicability

Critical Success Factors

10% Discount

* Register 30 days in advance20%

Discounts* 3+

Registrations* SPSU

Alum

ni* Previous C

ustomers (Individuals)

NO

W . . . O

NLIN

E!* G

reen Belt Certification *

* Intro to Statistics Course *

www.cqe.spsu.edu