nonverbal communication

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Nonverbal Nonverbal Communication Communication Carla Gillson, Carla Gillson, Central Lakes Central Lakes College College Interpersonal Interpersonal Communication Communication

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Nonverbal Communication. Carla Gillson , Central Lakes College Interpersonal Communication. [ * ]. [ ** ]. Introduction. NONVERBAL COMMUNICATION according to Adler is “messages expressed by other than linguistic means.” Verbal words are spoken words and expresses ideas. - PowerPoint PPT Presentation

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Page 1: Nonverbal Communication

NonverbalNonverbal CommunicationCommunication

Carla Gillson, Carla Gillson, Central Lakes Central Lakes CollegeCollege

Interpersonal Interpersonal CommunicationCommunication

Page 2: Nonverbal Communication

IntroductionIntroduction NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION

according to Adler is “messages expressed by according to Adler is “messages expressed by other than linguistic means.” other than linguistic means.”

Verbal words are spoken words and Verbal words are spoken words and expresses ideas.expresses ideas.

Nonverbal conveys attitudes and Nonverbal conveys attitudes and emotions emotions by tones in your voice, sighs, by tones in your voice, sighs, pauses, pauses, body language, gestures, touch, body language, gestures, touch, space space facial expressions, etc.facial expressions, etc.

* http://home.pages.at/amigo/bauernregeln.htm** http://zzyx.ucsc.edu/~archer/intro.html

[ ** ]

[ * ]

Page 3: Nonverbal Communication

What does this represent to What does this represent to you?you?

Page 4: Nonverbal Communication

Physical AppealPhysical Appeal

On a 10 point scale with 1 being non-On a 10 point scale with 1 being non-important and 10 being extremely important and 10 being extremely important how important is body important how important is body appearance to your own romantic appearance to your own romantic interest in another person? interest in another person?

Page 5: Nonverbal Communication

Physical AppealPhysical Appeal

Do the men and women you Do the men and women you know conform to the know conform to the

stereotypes that say males stereotypes that say males are more concerned with the are more concerned with the

physical and females with physical and females with personality?personality?

Page 6: Nonverbal Communication

Why do we study nonverbal Why do we study nonverbal communication?communication?

Nonverbal messages communicate emotions Nonverbal messages communicate emotions

Nonverbal communication is strongly related Nonverbal communication is strongly related

to verbal communicationto verbal communication

Nonverbal communication is relational.Nonverbal communication is relational.

[ http://www.soapboxorations.com/donnellking/nvcom.htm ]

Page 7: Nonverbal Communication

Other aspects of nonverbal Other aspects of nonverbal communicationcommunication

Nonverbal cues are more believableNonverbal cues are more believable

Nonverbal cues can be ambiguous Nonverbal cues can be ambiguous

Nonverbal cues are continuous Nonverbal cues are continuous

Nonverbal cues are culture-boundNonverbal cues are culture-bound

Page 8: Nonverbal Communication

Culture-boundCulture-bound

The The ““OKOK”” gesture made by gesture made by joining the tips of thumb joining the tips of thumb and forefinger to form a and forefinger to form a circle is a cheery circle is a cheery affirmation to most affirmation to most Americans, but is has less Americans, but is has less positive meanings in other positive meanings in other parts of the world. parts of the world.

In France and Belgium, it In France and Belgium, it means means ““YouYou’’re worth zero.re worth zero.””

In Greece and Turkey it is In Greece and Turkey it is a vulgar sexual invitation.a vulgar sexual invitation.

Page 9: Nonverbal Communication

CHOOSE ONE CHOOSE ONE Patient S. T. – is grouchy,

and something of a hypochondriac. He is scowly. He needs help walking, but can take care of himself once he reaches his destination. He sleeps-but not a lot.

Patient B.R. – is kind and appreciative. She cannot talk too much, but is otherwise communicative. She is friendly, fearless, and inquisitive. She looks good and is relatively self-sufficient. She asks about the nurse’s well being, and sleeps through the night.

Patient J.T. – is extremely self centered. He cries a lot, and cannot walk, cannot talk. He is incontinent and cannot feed himself. He is almost bald, wrinkly and cranky. He wakes up at all hours of the night.

Page 10: Nonverbal Communication

Are gender behaviors different in Are gender behaviors different in nonverbal communication?nonverbal communication?

WOMENWOMEN• Make more eye Make more eye

contactcontact• Are more vocally Are more vocally

expressiveexpressive• Interact at closer Interact at closer

distancesdistances• Express more Express more

feelings via facial feelings via facial expressionsexpressions

• Gesture moreGesture more

MENMEN• More Likely to lean More Likely to lean

forward in forward in conversationconversation

• Require more Require more personal spacepersonal space

• Typically angle their Typically angle their bodies obliquelybodies obliquely

• Use more expansive Use more expansive gesturesgestures

R.Adler. Nonverbal Communication, R.Adler. Nonverbal Communication, Looking Looking Out, Looking In (Out, Looking In (2006): 2342006): 234

Page 11: Nonverbal Communication

Nonverbal behavior has Nonverbal behavior has communicative valuecommunicative value

There are, of course, some There are, of course, some messages which are messages which are transmitted entirely in a transmitted entirely in a nonverbal manner through nonverbal manner through gestures and facial gestures and facial expressions. Pictures of expressions. Pictures of Winston Churchill taken Winston Churchill taken during World War 11 show during World War 11 show him communicating him communicating encouragement to the encouragement to the people by raising two people by raising two fingers in the familiar 'V for fingers in the familiar 'V for Victory' sign. What did it Victory' sign. What did it mean in the 60s?mean in the 60s?

www.topfoto.co.uk/gallery/WinstonChurchillwww.topfoto.co.uk/gallery/WinstonChurchill

Page 12: Nonverbal Communication

Principles of NonverbalsPrinciples of NonverbalsYou have heard “It ‘s not what she said, but the way she said it.”You have heard “It ‘s not what she said, but the way she said it.”

Paralanguage:Paralanguage: laughing, crying, whispering, snoring, yelling, moaning, groaning, laughing, crying, whispering, snoring, yelling, moaning, groaning,

yawning, whining, sucking, sneezing, sighing, belches, hiccups yawning, whining, sucking, sneezing, sighing, belches, hiccups Remember that these characteristics are the vocal aspects of these Remember that these characteristics are the vocal aspects of these

actions, so imagine that these pictures are making noisesactions, so imagine that these pictures are making noises . .

[ [ http://www.colostate.edu/Depts/Speech/rccs/theory44.htm ] ]

Page 13: Nonverbal Communication

Messages in the Voice:Messages in the Voice: Phrases have different messages depending on what Phrases have different messages depending on what

parts we emphasize. For instance, take the sentence, parts we emphasize. For instance, take the sentence, She's giving this money to me.She's giving this money to me.

SHESHE is the one giving the money, nobody else. is the one giving the money, nobody else.

She is She is GIVINGGIVING, not lending. , not lending.

MONEYMONEY is being exchanged, not anything else. is being exchanged, not anything else.

II am getting the money, nobody else. am getting the money, nobody else.

[ http://www.colostate.edu/Depts/Speech/rccs/theory44.htm ]

Page 14: Nonverbal Communication

How does silence fit in nonverbal How does silence fit in nonverbal communication?communication?

Page 15: Nonverbal Communication

Where might this be used?Where might this be used?

By using silence at strategic times, By using silence at strategic times, you can sometimes get your decoder you can sometimes get your decoder to reveal certain feelings and to reveal certain feelings and attitudes that may be hindering attitudes that may be hindering effective communication. It is effective communication. It is important that we find out how we important that we find out how we are doing in our effort to are doing in our effort to communicate; we do this through communicate; we do this through feedback. Silence can be an effective feedback. Silence can be an effective technique to encourage feedback. technique to encourage feedback.

Page 16: Nonverbal Communication

BODYBODY LANGUAGE-KINESICSLANGUAGE-KINESICS

Have you ever found yourself in a Have you ever found yourself in a difficult situation and realized that difficult situation and realized that you were shifting your weight in the you were shifting your weight in the chair? Or running a finger around the chair? Or running a finger around the inside of your collar? Or clearing your inside of your collar? Or clearing your throat nervously? Nonverbal throat nervously? Nonverbal communication frequently reveals communication frequently reveals the emotional side of our the emotional side of our communications. What happens to communications. What happens to you?you?

Page 17: Nonverbal Communication

BODY LANGUAGEBODY LANGUAGE Whether we are aware of it Whether we are aware of it

or not, each of us spends a or not, each of us spends a lot of time decoding body lot of time decoding body language. We observe a language. We observe a wrinkled forehead, a raised wrinkled forehead, a raised eyebrow, a tug on the ear, eyebrow, a tug on the ear, fingers tapping on the fingers tapping on the table top, legs crossed and table top, legs crossed and uncrossed, arms crossed uncrossed, arms crossed over the chest. These over the chest. These movements should be movements should be considered in relation to considered in relation to the message itself; the message itself; however, many times the however, many times the nonverbal communications nonverbal communications come through louder than come through louder than the words that are actually the words that are actually being spoken. being spoken.

Page 18: Nonverbal Communication

EYES- KinesicsEYES- Kinesics Probably everyone has had Probably everyone has had

some experience with eyes some experience with eyes as nonverbal as nonverbal communicators. Most of us communicators. Most of us have been stared at and have been stared at and have wondered why. Was have wondered why. Was it curiosity or ill manners? it curiosity or ill manners? But then there is the But then there is the possibility the observer possibility the observer found us attractive and found us attractive and interesting and was issuing interesting and was issuing an invitation to get better an invitation to get better acquainted. Most of us acquainted. Most of us have decoded "eye have decoded "eye language" even if we did language" even if we did not know about body not know about body language or nonverbal language or nonverbal communication. communication.

Page 19: Nonverbal Communication

DID YOU KNOW?DID YOU KNOW?

Researchers measured the amount of Researchers measured the amount of pupil dilation while showing men and pupil dilation while showing men and women various types of pictures. women various types of pictures. The results were interesting: A The results were interesting: A personperson’’s eyes grow larger in s eyes grow larger in proportion to the degree of interest proportion to the degree of interest in an object. For example, menin an object. For example, men’’s s pupils grew about 18% larger when pupils grew about 18% larger when looking at pictures of a naked looking at pictures of a naked woman.woman.

Page 20: Nonverbal Communication

BUT……..BUT……..

WomenWomen’’s pupils grew 20% when s pupils grew 20% when looking at pictures of a naked man!!looking at pictures of a naked man!!

Interestingly enough, the greatest Interestingly enough, the greatest increase in pupil size occurred when increase in pupil size occurred when women looked at a picture of a women looked at a picture of a mother and infant.mother and infant.

E.M.Hess and J.M.Polt, E.M.Hess and J.M.Polt, ““Pupil Size as Related to Interest value of Visual StimuliPupil Size as Related to Interest value of Visual Stimuli”” Science 132Science 132

Page 21: Nonverbal Communication

EYEEYE CONTACTCONTACT

How important is direct eye contact How important is direct eye contact to our culture? to our culture?

Can you think of cultures where it is Can you think of cultures where it is not appropriate?not appropriate?

Fie, fie upon her! There’s language in her eyes, her cheek, Fie, fie upon her! There’s language in her eyes, her cheek, her lips. Nay her foot speaks, her wanton spirits look out at her lips. Nay her foot speaks, her wanton spirits look out at every joint and motive in her body.every joint and motive in her body. William William Shakespeare, Shakespeare, Troilus and CressidaTroilus and Cressida

Page 22: Nonverbal Communication

Nonverbal – Physical Space Nonverbal – Physical Space (proxemics)(proxemics)

Intimate Intimate –– no more no more than 18 inches apart than 18 inches apart

Personal Personal –– 18 inches to 18 inches to four feet (a personal four feet (a personal conversation). The better conversation). The better you get to know someone you get to know someone the closer you will get to the closer you will get to themthem

Social Social –– 4 -12 feet (if 4 -12 feet (if we donwe don’’t know people t know people very well) very well)

Public Public –– over 12 feet over 12 feet –– to speak publicly to speak publicly –– usually gesture more, usually gesture more, speak louder speak louder

Page 23: Nonverbal Communication

Touch - HapticsTouch - Haptics

The closer you stand to The closer you stand to someone, the more someone, the more likely you will touch.likely you will touch.

Page 24: Nonverbal Communication

Clothing - AppearanceClothing - Appearance

The bottom line is The bottom line is that we make that we make assumptions about assumptions about people based on what people based on what they wear.they wear.

Page 25: Nonverbal Communication

CONCLUSIONCONCLUSIONshe dresses in flagsshe dresses in flagscomes oncomes onlike a mack trucklike a mack truckshe paints she paints her eyelids greenher eyelids greenand her mouth and her mouth is a loud speakeris a loud speakerrasping out rasping out profanityprofanityat cocktail partiesat cocktail partiesshe is everywhereshe is everywherelike a sheep doglike a sheep dogworking a flockworking a flocknipping at your sleevenipping at your sleevespilling your drinkspilling your drink

bestowingbestowingwet sloppy kisseswet sloppy kissesbut Ibut Ihave receivedhave receivedsecret messagessecret messagescarefully writtencarefully writtenfrom the shyfrom the shyquiet womanquiet womanwho hides who hides in thisin thisbizarrebizarregaudy castlegaudy castle

~Ric Masten~Ric Masten