nordevcon: continuous product support
TRANSCRIPT
CONTINUOUS PRODUCT SUPPORT
Lewis Moore & Rachel Davies @unrulyco
TEAMS
XP FROM THE BEGINNING
“a lightweight methodology for small to medium sized teams developing software in the face of vague or rapidly changing requirements.”
• Build MVP • Measure • Learn
LEAN THINKING + XP
BUILDING OUT
MVP EXPOSE
CONTINUOUS VALUE DELIVERY
AGILE SUPPORT CHALLENGES
How do we support products on the move?
How do we support products in new terrain?
How do users find out what the product does today?
When to Productionize?
OUR APPROACH TO SUPPORT
PRO-DEV
Infra
UX Product
Solns
Solns
Solns
Devs
Devs
Product
Devs
Devs
Data
UX
FULL SPECTRUM DEVELOPERS
Stories
Prioritized by Teams & Business Stakeholders
Support Requests
Prioritised by Solutions Team + 1 dev per team
20% Learning & Research
Tech Tasks Prioritized by Team
Product Development
Infra/UX
Prioritized by Team & specialists
TYPES OF WORK
SUPPORT DESK
DAILY CATCHUP
OUT OF HOURS
RELEASE EMAILS
RETROSPECTIVES
RECOGNITION
BE IN THE SPACE
GET CLOSER
TAKEAWAYS
• Daily support catchup
• Developers see support tickets as they come in
• Training internal users to become self-sufficient
• Making support more interesting by taking on research
TRY THESE
• Variety keeps people intererted in their jobs
• Developers more aware of failure modes of their code, think about what can go wrong when adding new features
BENEFITS
tech.unruly.co