north branch newsletter
TRANSCRIPT
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Edition-1
NewsletterNorth
My Best wishes to the North Team on this initiative of News letter
VIPIN KHANNA -VP - Sales & Customer Development
Team Comes First
Partha Sarkar (GSM North)
North is a team of highly spirited individuals. The energy & passion that
each member of the team brings to the forefront has to be seen to be
believed. The team has taken up all the business challenges head on and
delivered great results. The team has very enterprising set of Managers,
Officers and committed individuals who has been instrumental in driving
the growth in sales, employee/customer engagement needs.
I consider it to be an honor & privilege to be associated with the North
team and be a part of the dream of reaching the Rs.200crores turnover
landmark.
This Newsletter tries to capture some of the key highlights/contributions
of our team members that have gone to create the North success story.
This is a first time initiative at the Branch level and would request all team
members to give their feedback & contributions (for next) Newsletter to
Manpreet.
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HUMAN RESOURCE DEVELOPMENT
Total combined SSR/TSP sessions held in 7 locations between 7th to 26th Aug and was
attended by SSR-161 TSP-47 along with respective SOs & ASMs. From the BranchPS attended all the sessions while Manpreet joined in 3 locations and Bhisham &
Suresh were present in Delhi & Ghaziabad.
DDI Training leadership held on 3rd aug and attended by 10 participants.
Advanced Excel two day training was on 17th & 18th Aug. Both Branch as well as
Field participated in the same.
Branch Movements- Aug 1st
Sno Name of the SO Transferred fm
Transferred
to
1 Shivam Shukla Varanasi Kanpur
2 Amit Kumar Choudhary Gurgaon Varanasi
3 Prasoon Pallav Chandigarh Ambala
4 Vishnu Prasad Gupta Delhi Gurgaon
5 H.S.Chawla Allahabad Chandigarh
6 Ajay Maindoliya Faizabad Delhi
7 Shavaid Hasan Siddiqui Kanpur Faizabad
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BRM & Special Projects
Two days Residential BRM was held on 27 th to 28th aug
NORTH TEAM PROJECTS
Project DetailsProjectChampion
Projectsponsored by
Leveraging &Winning with IRIS Ujjawal Partha SarkarCreating NPD success in North withRTE,BFC,RTC Amit Partha SarkarEvaluating & leveraging Brandopportunity in North Bhisham Partha Sarkar
Providing Customer Delight -customerstock servicing& claims settlement
Suresh Partha Sarkar
Managing smooth transition D.K. Seth Partha Sarkar
a)Discontinued parties
b)Parties converted to Sub-stockistsc)Super stockist & sub-stockist MarginreductionBusiness Perspective & Area BusinessPlans Kalpesh Partha SarkarLeveraging existing people resourcesoptimally Sunil Partha Sarkar
Sales Training - speed to market Jawad Partha Sarkar
Creating a winning SO Team Vaneet Partha Sarkar
FY09 Best SO/ASM
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STOCKIST CONSOLDATION & IRIS INSTALLATION -Successful carried out by
the team.
IRIS installation at 29 stockiests were pending end of July09 and the team
completed the same by 11th Aug09-3 days ahead of deadline
For the first time 100% sync happened on 26th Aug09 for the entire North
It was a great team effort with SO, (A)SMs being supported by the Kusum, Atul &
Bhisham from the Branch.
Naveen Srivastava, Dehradun SO met with an accident during the installation but
still was on job till the completion.
In Varanasi territory Power failure is the major concern but Stockists did not stop
and went almost 5 odd kms away from their places to cyber to get that done.
Management Trainee
Neha will work under Delhi ASM Amit Singh for her ASM stint for 5 weeks-Sep/Oct
Annual Conference
During Annual Conference Bhisham Dhingra bagged Second prize for his
presentation and Amit Singh bagged Third prize.
Jitender Singh Jaipur-SO shared his Complan success story for 5 mins amongst
distinguished guests and all India participants.
Customer Delight & Building Brand Goodwill
Same day customer complaint on HTK is addressed by Sales Officer Kapil Rana.
Prompt response by these Sales Team members to consumer complaints and how it
can be leveraged into building consumer goodwill for our brands is very heartening.
Mr. Govinda Pant (Consumer) thanks for changing the ketchup sauce within 24
hrs,i really want to appreciate your concern for changing my ketchup in such a fastpace, it makes us more loyal about the company Heinz and not to mention that your
staff is extremely hospitable.
In the words of V. Mohan My special appreciation to all of you for handling this
complaint in a professional manner expeditiously.
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In the words of Stan Baptista Many thanks for the prompt follow up by the branch
and the field team.
Complan Double Dhamaka Contest Winners for North
AMIT SINGH ASM DELHI KAPIL RANA SSO
DELHI
Ethics & Compliance
North is the first Branch to accomplish the target of reaching out to NMS & MS on
Corporate Governance, Ethics, Compliance. Presentation was prepared by Manpreet
in Hindi language which was very well rolled out to the team.
Employee & Customer Welfare Measures
Info on Swine Flu Shared by Manpreet with team including Management staff &
Non-management staff on awareness on the symptoms and cure of Swine flu
Prepared an exigency plan for the Branch, involved FF & OS
Speed Collection @Accounts Team
What is Speed Collection
DAY 1 clearing. This effectively means that cheques deposited on Monday evening
would be credited to our account on Wednesday morning. (cheque deposit date is
excluded while calculating the days).
How it will work:-
No impact on local clearing
HSBC collect outstation cheques from the CFA and sending these cheques to
HSBC-Delhi clearing location.
Speed clearing operates in a single location. The cheques would not be
physically sent to the respective bank branches. They would be electronicallycleared. Incidentally the Branch Manager of the Bank may not even be awarethat cheque has been sent for clearing.
What we have done:-
First we checked whether each stockists bank is participating in speed
clearing or not. We observed that except three customers all stockists bankare under speed clearing process.
Since it was critical that these cheques hit in stockists accounts immediately
after the cheque is issued therefore We intimated every ASMs and SOs tobrief this process to the stockist.
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Super stars-YTD M4-Top Teams & Top SOs Total Sales value (excluding
Sampriti)
Stockist Matrix
Area with best Stock balancing
Green cell scores in M4
Back end Front end collaboration to optimize on stock availability & Sales through
Saturday Telecom by Surender/Suresh with (A)SMs initiated.
Super Star -YTD(M4)-Top Teams & Top SosTotal Sales Value (excl.Sampriti)
Branchs Top 3ASM/SMs
Branchs Top 3 Salesofficers
ASM/SMs Gr.% SO Name Gr.%
Sunil Raina 86AmreshUpadhyay 137
Amit Singh 83RajeshBhartiya 113
Kalpesh 71SatyamevSingh 113
Branch66
Super Star-YTD(M4) Brandwise -ASM/SMs
Complan Glucon-D
Area Gr.% Area Gr.%Punjab 42 Delhi 103
Rajasthan 31 Ghaziabad 100
U.P.(C) 31 Rajasthan 89
Branch 28 Branch 85
Nycil HTK Area Gr.% Area Gr.%
Delhi 176 Punjab 43
Ghaziabad 173 Rajasthan 17
UP(E) 151 Delhi 4
Branch 110
Branch
(5.5)
Super Star-YTD(M4) Brandwise -ASM/SMs
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Complan Glucon-DName of SO Gr.% Name of SO Gr.%
Satyamev Singh 80AmreshUpadhyay 186
Prashant Bali 67 Ankur Jain 149
AmareshUpadhyay 63
HasratS.Siddiqui 123
Nycil HTK Name of SO Gr.% Name of SO Gr.%
Rajesh Bhartiya 307ParagPaithanikar 103
Satyamev Singh 272 Ankur Jain 46
S.K. Babuta 244JeetenderaKumar 30
SO - TOP STAR EARNERS YTD-M-4
S.NO. Name % Ach of YTD
HQcalculated
Tgt Net Stars/Black Mark
1 Ajay Maindoliya Del 138 28000
TOP STAR SOs 2 Dhiraj Singh Ghz 131 28000
EARNERS 3 Jitender Singh Jpr-1 123 28000
YTD(M-4)
S.NO. Name % Ach of YTD
HQcalculated
Tgt Net Stars/Black Mark
1 Kalpesh Kapadia Jpr 103 37850
A(SM)s 2 Sunil Raina Ghz 105 36125
3 D.K. Seth Lko 104 36025
100% Sync _ M-5
Name of SO
Arpit VijayAmareshUpadhyay
Amit Kumar
Ajay Maindoliya
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S.K. Babuta
Deepak Sharma
Vijay Kumar
Jeetendra Kumar
CONGRATULATIONS!!
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Editorial Panel Manpreet Kaur & Atul Kumar
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