north lincolnshire directory of support · pdf filesupport services directory contents 1. ......

Directory ofSupport Servicesagencies and organisations

North Lincolnshire

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Support Services Directory

Contents 1. Black and ethnic-minority groups 3 2. Day centres 4 3. Debt-management agencies 5 4. Department for Work and Pensions 7 5. Drug, alcohol and ex-offenders’ organisations 8 6. Housing 9 7. Money advice services 14 8. Organisations which care for the elderly 15 9. Services that North Lincolnshire Council provide 19 10. Support services 22 11. Training and educational support 25 12. Voluntary Organisations 27

13. Welfare advice agencies 28

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1. Black and ethnic-minority groups

Apna Sahara

This group is for customers aged over 50 from south-east Asian communities, giving advice on benefits, disability, health, mental health, befriending and cultural advocacy as well as interpreting.

Crosby One Centre 1 Digby Street Scunthorpe North Lincolnshire DN15 7LU

Phone: 01724 330073

North Lincolnshire Homes - BME Housing Support Service

This service provides support to anyone who is part of the black and ethnic-minority communities who live in North Lincolnshire, whether they live in their own home, rented accommodation or with family and friends.

The service is free. We will arrange to meet you at your home or at our drop-in service at the customer centre on Cole Street, where we will fill in a support plan with you to see where you may need help.

We can offer support with:• finding and keeping your tenancy;• financial issues, to help you make the

most of your income;

• access to training and education;• immigration advice; and • getting back to work.

We can provide translation services if necessary.

You can refer yourself to the service, or an agency can you refer you.

North Lincolnshire Homes BME Support Service Customer Centre Cole Street Scunthorpe DN15 6QY

Phone: 01724 298656 Email: [email protected] Website: www.nlhomes.org.uk

South Humber Racial Equality Council (SHREC)

The council offer advice on equality issues and benefits, housing, education and advocacy for people from black and ethnic-minority backgrounds, and their families.

146 Frodingham Road Scunthorpe North Lincolnshire DN15 7NJ

Open: Monday to Friday 10am to 4pm Phone: 01724 851811 Email: [email protected] Website: www.shrec.co.uk

2. Day centres

The Forge (New Brumby Methodist Church,

Cottage Beck Road, Scunthorpe)

This centre provides advice and support to homeless and vulnerable people including providing meals and drinks, washing facilities, family support services, benefit advice and a monthly pensioners’ lunch.

New Brumby Methodist Church Cottage Beck Road Scunthorpe North Lincolnshire DN16 1UB

Phone: 01724 276742 Email: [email protected]

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3. Debt-management agencies

Community Legal Advice

This service provides confidential free legal advice about family, debt, benefits, housing, education or employment problems.

Phone: 0845 345 4345 Website: www.communitylegaladvice.org.uk

Crosby Community Association

The association can give you advice on benefits, debts, opening bank accounts, managing your money, budgeting skills and welfare benefits. Case workers are available.

105-107 Frodingham Road Scunthorpe North Lincolnshire DN15 7JT

Phone: 01724 330022

Financial Ombudsman Service

This service deals with complaints about companies who provide loans and financial products.

Phone: 0845 080 1800 or 0300 123 9123 Website:www.financial-ombudsman.org.uk

Money Advice Service

Understand your money in minutes with the online health check from the Money Advice Service.

Got a question about money and need friendly impartial one-to-one advice?

Our trained staff are here to help you work out what’s right for you. Whatever your question, we’re here to help and, if we don’t know the answer, we will tell you how to contact someone who does. No problem or question is too small – try us and see.

Phone: 0300 500 5000

Monday to Friday from 8am to 6pm (not bank holidays)

(Calls should cost no more than 01 or 02 UK-wide calls, and you can include inclusive minutes you have under a mobile or landline contract. To help us maintain and improve our service, we may record or monitor calls.) If you prefer, we can call you back during our opening hours.

Typetalk: 18001 0300 500 5000

To order Money Advice Service printed guides – use our online order form.

Or, for more information, visit our website at www.moneyadviceservice.org.uk

Moneyline

Moneyline are a not-for-profit company who provide advice and help to open basic bank accounts and advice on low-cost loans. Whether you are a private tenant or homeowner, working or on state benefits, you can contact them for friendly, free advice.

272 Ashby High Street Scunthorpe North Lincolnshire DN15 6LZ

Phone: 01724 852926

National Debt Line

We offer debt advice for people living in different parts of the country. This is because the law to do with debt varies depending on whether you live in England and Wales or Scotland. You can be confident that the advice we offer is targeted to you.

Phone: 0808 808 4000 Website: www.nationaldebtline.co.uk

New Life Moneyskills

Moneyskills offers free, impartial, confidential advice and help by working with clients to sort out their financial difficulties.

Moneyskills advisors are trained and accredited with Community Money Advice (www.communitymoneyadvice.com) and offer completely free face-to-face advice about

www.moneyadviceservice.org.uk

www.communitymoneyadvice.com

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money. We help anyone in need by providing quality advice, from filling in forms to personal insolvency. Our trained advisors work in pairs and can meet with you to help you get to grips with your finances.

Moneyskills by New Life The House Brumby Wood Lane Scunthorpe North Lincolnshire DN17 1AB


North Lincolnshire Credit Union

North Lincolnshire Credit Union is a not-for-profit organisation that offers easy

ways to save and gives access to low-cost affordable loans. They can also help you open a basic bank account. For more information and help, contact them.

162 High Street Scunthorpe North Lincolnshire DN15 6EH


Scunthorpe Baptist Church

Scunthorpe Baptist Church (SBC) works with Christians Against Poverty (CAP), an

award-winning debt-counselling charity based in Bradford.

To support people on their journey to ‘financial freedom’, SBC runs the popular CAP Money Course. This three-week course is delivered for free, helping people to manage money better and learn to budget, save and spend well. This course is open to anyone.

The course is DVD-based and held in an informal setting (where you watch a dvd and then ask questions and have a discussion). Everyone who takes part will receive a

50-page A4 work book. Those who take part in the CAP money course are given access to a specially designed online budgeting tool, which allows them to build their budget.

For more information and details of the next course, contact Helen Armstrong.

Scunthorpe Baptist Church Ashby Road Scunthorpe North Lincolnshire DN16 1NR

Phone: 01724 848388 Email: [email protected] Website: www.capuk.org


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4. Department for Work and Pensions

Jobcentre Plus

The DWP provide advice on benefits, for example on Jobseeker’s Allowance and Employment and Support Allowance.

Crown Buildings Laneham Street Scunthorpe North Lincolnshire DN15 6JT

Phone: 0845 6060 234 Website: www.gov.uk


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5. Drug, alcohol and ex-offenders’ organisations

Community Alcohol Services

This is a drop-in service to give advice and support for adults over 18 on alcohol-related issues.

Open Monday, Tuesday, Thursday and Friday 10am to 12pm and Wednesday 5pm to 7pm

86 Oswald Road Scunthorpe North Lincolnshire

Phone: 01724 852675 Website: www.empathysupport.co.uk

Delta (Drug Education Liaison and Treatment Agency)

The agency give advice, support, help to come off drugs by prescribing substitute prescription drugs, and help to reduce

self-harm for people aged 13 to 19.

22-24 Cole Street Scunthorpe North Lincolnshire

Phone: 01724 298528

Frank

This is a national organisation which provides an A-Z of drugs, providing advice and information.

Phone: 0800 776600 Text: 82111 Website: www.talktofrank.com

Safer neighbourhoods

This group provides information on crime and disorder, drug-related issues and antisocial behaviour.

Shelford House Shelford Street Scunthorpe North Lincolnshire DN15 6QB

Phone: 01724 244654 Website: www.saferneighbourhoods.net

The Junction

The Junction deliver drug and alcohol treatments, including counselling, community prescribing, care plans and training in skills. You would need to be referred by an agency.

17 Trafford Street Scunthorpe North Lincolnshire DN15 6TN

Phone: 01724 855591

6. Housing providers

GIFTED

GIFTED is a home programme for local women, launched and managed by local women. It provides a safe and supportive environment where women with life-controlling issues, for example a history of drug or alcohol misuse, domestic violence, self-harm, eating disorders, anxiety, depression and low self-esteem, can be valued and accepted and begin living in a positive way.

GIFTED, a New Life initiative, is based around a carefully designed recovery programme which has benefited from tried and tested material used in successful recovery initiatives around the UK and beyond. It aims to reach women with a history of drug or alcohol misuse, domestic violence, self-harm, eating disorders, anxiety, depression and low

self-esteem.

The women on the programme live in their own room in a 12-bedroomed property in North Lincolnshire. Here they learn the skills they need to live with confidence and hope. They will be visited by qualified professionals bringing a wide range of help and volunteers who offer encouragement and moral support. The women will also visit other places to

increase their confidence, broaden their horizons and receive specialist training.

Phone: 01724 487692 Email: [email protected] Website: www.youaregift.org

Guinness Northern Counties

The Guinness Partnership owns and manages nearly 60,000 homes, employs over 3,000 members of staff, and provides services for over 120,000 customers nationwide.

20 Westfield Terrace Sheffield S1 4GH

Phone: 0845 605 9000 Email: [email protected] Website: www.guinnesspartnership.com


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Home Choice Lincs

A new, fairer and faster way of finding a home in Northern Lincolnshire was introduced on the 24 November 2010.

The scheme, called Home Choice Lincs, is part of a national initiative called Choice Based Lettings (or CBL for short) that brings local councils and housing associations together to jointly advertise homes available for rent.

The partnership is made up of the following local authorities and housing associations. North Lincolnshire Council, North East Lincolnshire Council, North Lincolnshire Homes Ltd, Shoreline Housing Partnership Ltd, Longhurst and Havelok Homes and Sanctuary Housing Association.

As a partnership, we are responsible for more than 20,000 homes across Northern Lincolnshire and we hope that other registered providers of rented homes in the area will eventually join the scheme.

Phone: 01472 313131 (ask for Home Choice Lincs team) Website: www.homechoicelincs.org.uk Email: [email protected]

Horkstow House Housing Support

Horkstow Housing Support Service is a support service which aims to prevent individuals who are experiencing a crisis from needing more costly services. We help vulnerable people to live independently by responding to their needs and expectations. We deliver appropriate personalised services and intervention.

Housing-related support includes such things as:

• help to live independently in your own home;• help to make sure your home is safe and

secure;• help to move to more suitable

accommodation;• help to apply for benefits;

• help to contact other organisations such as social or health services, education or training services;

• help to develop life and social skills; and• help to deal with or prevent housing debt.

Housing-related support is different from care, but it works alongside health and care services.

Brumby Resource Centre East Common Lane Scunthorpe North Lincolnshire DN16 1QQ

Phone: 01724 298000 Email:[email protected] Website: www.northlincs.gov.uk

Housing Advice Team

North Lincolnshire Council’s Housing Advice Team (HAT) aims to prevent people from becoming homeless whenever possible and will do everything possible to help people keep their current homes. In many situations where homelessness is a possibility, depending on what accommodation you’re in you may have rights to stay there, at least for a while longer.

If you find yourself in this position, the sooner you contact us the better. If you’ve been asked to leave, getting early advice and help is essential.

We can help by:

• providing effective advice on housing; • advising you on how to find other

accommodation; • contacting landlords where necessary; • arranging mediation if appropriate; • talking to Jobcentre Plus or simply

speaking to family and friends; • advising you on your rights and

responsibilities; • assessing your entitlement to be housed as

homeless;• making referrals to supported housing

providers where appropriate;

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• providing temporary housing for vulnerable homeless people where necessary; and

• providing advice and help to those not entitled to be housed.

Church Square House Scunthorpe North Lincolnshire DN15 6XQ

Phone: 01724 747654 Email: [email protected] Website: www.northlincs.gov.uk

Humbercare We are an organisation dedicated to providing

quality services to adults and young people.

It is our belief that all people should have the opportunity to realise their full potential, improve skills, make the most of their chances in life and become responsible members of our communities.

We work with many voluntary and not-for-profit organisations as well as the

following local authorities. Kingston upon Hull, East Riding of Yorkshire, North Lincolnshire, North East Lincolnshire and other government organisations.

We focus on rehabilitation and resettlement, mentoring, peer-mentoring and volunteer befriending services, advice, information and guidance, education, employment and training, housing-related support, supported lodgings services, using time in a positive way and helping people to become integrated into the wider community.

PO Box 201 Scunthorpe North Lincolnshire DN16 3XR

Open: Monday to Friday 8am to 6pm

Phone: 01724 276678 Fax: 01724 276865 Email: [email protected] Website: www.humbercare.org.uk

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Meridian House Normanby Road Scunthorpe North Lincolnshire DN15 8QZ

Phone: 01724 279900 or freephone 0800 032 6363 Email: [email protected] Website: www.nlhomes.org.uk

Salvation Army Housing Association

The Salvation Army Housing Association (SAHA) is a subsidiary of The Salvation Army United Kingdom Territory with the Republic of Ireland. It is a national charitable registered provider specialising in providing supported accommodation, education and employment opportunities for homeless individuals and families. The association aims to help and support vulnerable groups in society in achieving positive, stable independent living.

1 Hadleigh Court Scunthorpe North Lincolnshire DN15 6TR

Phone: 01724 276099 Email: [email protected] Website: www.saha.org.uk

Sanctuary Supported Living Sanctuary Supported Living supports

homeless people who have complicated support needs including those with mental-health issues, vulnerable adults, those suffering from domestic abuse and ex-offenders in a shared house or a self-contained bedsit. They provide advice on housing-related support including health, education and training, money, bills, benefits and daily living skills.

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Longhurst and Havelok Homes (L&H Homes)

L & H is a leading provider of affordable homes for rent and sale, as well as a specialist provider of retirement leasehold schemes, and care and support services. You can apply for our properties using the Home Choice Lincs service.

Head Office: Leverett House Gilbert Drive Endeavour Park Boston Lincolnshire PE21 7TQ

Phone: 0800 111 4013 Email: service.centre@longhurst-group.

org.uk Website: www.landh.org.uk

North Lincolnshire Homes

North Lincolnshire Homes is a registered social landlord (RSL) that currently owns and maintains almost 10,000 homes across the whole of the North Lincolnshire region. As a registered charity, and a company limited by guarantee, we cannot trade for profit. This means that all income must be reinvested into the organisation to maintain homes, improve services and pay for building new properties.

We provide services for:

• people from black and ethnic-minority backgrounds;

• young people (aged 18 to 25 years who are our tenants); and

• people in our homes who are up to age 54 (this is a general tenancy service).

We support residents aged 55 and over within their own North Lincolnshire Home tenancy, including supported living and sheltered housing.


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• This is a short-stay service mainly for three to six months.

• All referrals are made through First Stop.

65 Cottage Beck Road Scunthorpe North Lincolnshire DN16 1LG

Phone: 01724 282747 Fax: 01724 282747 Website: www.sanctuary-housing.co.uk

Stonham Stonham deliver care and support to

vulnerable and socially excluded people, including young people leaving care, homeless people, older people and those fleeing domestic violence.

103 Digby Street Scunthorpe North Lincolnshire DN15 7LU

Phone: 01724 289623

Please make all applications through the North Lincolnshire Council’s Housing Advice Team.


The Lighthouse The Lighthouse is part of the solution to North

Lincolnshire’s need for short to medium-term housing for people who are homeless.

The purpose of The Lighthouse, a New Life church initiative, is to provide a home and hope to those in need of both. The Lighthouse creates an atmosphere which will raise the ambitions of those staying there. The life-skills centre provides training and coaching in many areas ranging from financial literacy to IT training, relationship skills and preparing for a tenancy.

Situated on Frodingham Road, The Lighthouse is an attractive 13-bedroom supported housing project with a life-skills centre and an attached facility to help prepare people for tenancies.

203-205 Frodingham Road Scunthorpe North Lincolnshire DN15 7NH

Phone: 01724 848942 Email: [email protected] Website: www.lhouse.org.uk


7. Money advice services

Barclays Bank

Opening bank accounts and debt advice, drop-in for information.

81 Town Centre High Street Scunthorpe North Lincolnshire DN15 6LZ

Phone: 0845 755 5555 Website: www.barclays.co.uk

NatWest Bank

Opening bank accounts and debt advice, appointments need to be made for information.

119-123 High Street Town Centre Scunthorpe North Lincolnshire DN15 6LZT

Phone: 0845 788 8444 Website: www.natwest.com

New Life Moneyskills

Moneyskills offers free, impartial, confidential advice and help by working with clients to sort out their financial difficulties.

Moneyskills advisors are trained and accredited with Community Money Advice

(www.communitymoneyadvice.com) and offer completely free face-to-face money advice about money. We help anyone in need by providing quality advice, from filling in forms to personal insolvency. Our trained advisors work in pairs and can meet with you to help you get to grips with their finances.

Moneyskills by New Life The House Brumby Wood Lane Scunthorpe North Lincolnshire DN17 1AB


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www.communitymoneyadvice.com

[email protected]

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8. Organisations which care for the elderly

Age UK

Age UK North Lincolnshire is the new name for Independent Living North Lincolnshire and Age Concern North Lincolnshire. Below are some examples of the services they provide.

• Serviceso Information, advice and advocacyo Benefits advice – impartial benefits

advice and help in filling in claim forms o Befriending (including providing a

service over the phone)o Home maintenance and decoratingo Home safety and security – supplying

and fitting door chains, key safes, carbon monoxide detectors and so on

o Help with shoppingo Passenger transporto A service where you can hire

wheelchairs and mobility aids – all equipment is provided by Age UK North Lincolnshire.

• Information and adviceo We work with numerous agencies and

can provide information about their services.

For more information about all our services and volunteering opportunities, please visit our website.

Scunthorpe (moving shortly) 31 Frances Street Scunthorpe North Lincs DN15 6NS

Phone: 01724 849819

Open: Monday to Friday - 10am to 3.30pm

Visit our charity shop and information and advice centre in Barton upon Humber.

31 High Street Barton upon Humber DN18 5PD

Phone: 01652 636208

Open: Monday to Friday - 9am to 4.45pm and Saturday 9am to 4pm

Donations of clothing, shoes, bric-a-brac, books and so on are always welcome.

Website: www.ageuknorthlincolnshire.org.uk Email: [email protected]

Anchor Trust

Our passion at Anchor is giving people over the age of 55 a choice of great places and ways to live.

England’s largest not-for-profit provider of housing and care for the over-55s, our aim is very simple – to help you get the best out of life.

With a reputation built on more than 40 years of experience, we are a trusted provider of person-centred services. We offer vibrant retirement properties and specialist care homes at over 1,000 locations across the country.

Phone: 0800 270 7061 Website: www.anchor.org.uk

Carers’ Support Centre

Carers provide unpaid care by looking after an ill, frail or disabled family member, friend or partner. The Carers’ Support Centre is here to help support carers in North Lincolnshire.

We offer the following.• Information• Emotional and practical support• Carer groups and social activities• Counselling• Friendship and visiting• Home care• Managing a personal budget • Lifelong learning• Someone to speak on your behalf• Support when caring ends• Training for carers• Relaxation treatments

We can give advice and information on the following.• Income and benefits• Leisure and holidays• Local voluntary and community

organisations• Health issues• Personalised budgets

• Specific illnesses• Mobility and daily living aids• Local-authority and health-care services• Respite and home-based care• Carers’ needs assessments

Jessie Wilcox House 11 Redcombe Lane Brigg North Lincolnshire DN20 8AU

Phone:01652650585(mainoffice)or 01652 601973 (Community and Home

Support Service) Helpline: 01652 650585 – open Monday to

Thursday 8am to 8pm, Friday 8am to 6pm and Saturday and Sunday 10am to 4pm

Email: [email protected] Website: www.carerssupportcentre.com

Guinness Northern Counties (Guinness Care and Support)

Specialising in services for older people and people with learning disabilities, we care for and support over 10,000 people nationwide. We help these people to stay independent, lead positive and fulfilling lives and, when needed, make very important life choices. We support people in their own homes and community, or help people to move into our accommodation when the time is right for them.

Our integrated care and support service is tailored to each individual. You can choose from the following services, depending on your circumstances and care and support needs.

• Care homes for older people. • Care homes for people with learning

disabilities or mental-health needs. • Care in your own home. • Technology at home – by installing the

latest technology in people’s homes we can further help them to maintain their independence.

• Community-based support. • Extra care and sheltered housing

schemes.

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• Day care – our day care services provide a mix of activities and entertainment, specialist facilities and health treatments.

• Foyers (supported housing projects) for young people.

• Info Line – this service provides information on care and support, helping people to find out about our services and make the right choices for them. The Info Line is available by calling 0300 123 0705, emailing [email protected] or texting GCS to 78070.

Phone: 0300 123 0705 Email: [email protected] Text: 78070 Website: www.guinnesspartnership.com

Hanover Housing

We are committed to delivering the highest quality services to all our residents and customers. Our superb choice of services is designed to suit your needs and allow you to maintain your independence.

If you need advice, we can get you the answers. If you want help with home repairs, we can get them done. If you need emergency help, we can give you peace of mind. If you need access to an interpreter, we can arrange this. Our main aim is to provide a service that delivers exactly what you’re looking for.

North Regional Office Dove Court Bolton Street Bradford West Yorkshire BD3 0BJ

Phone:01274599686(NorthRegionalOffice) Phone (general enquiries): 01480 475069 Email: [email protected] Website: www.hanover.org.uk

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Sanctuary Housing

Every year at Sanctuary Supported Living, we provide care and support to over 6,000 people across England. Many of the people who use our services have mental-health needs or a learning or physical disability. Some have experienced homelessness, domestic abuse, become a teenage parent or face losing their home due to a personal crisis. We offer a range of support services so people can live independently and achieve their personal goals – whether that is to get a job, have their own home or make new friends.

Working closely with local authorities and other agencies, we design and deliver a range of specialist services that meet the needs of different people across the country.

160 Francis Street Hull East Yorkshire HU2 8DT

Phone: 0800 781 4368 Email: [email protected] Website: www.sanctuary-group.co.uk

Shopmobility

Customers can hire motorised wheelchairs and scooters for free. We would need to make an assessment first.

Phone: 01724 297418 Website: www.northlincs.gov.uk/

socialcare/disability/shopmobility/

Housing 21

Housing 21 is a social enterprise for older people. They:

• provide homes and services that allow people to enjoy a good life in their later years;

• help people increase their independence and take control of the services they receive; and

• bring communities together to create active, supportive environments which value older people.

Phone: 0345 606 6363 Email: [email protected] Website: www.housing21.co.uk

North Lincolnshire Homes Tenancy Support Services

Tenancy support is available to all North Lincolnshire Homes tenants to help them keep their tenancies.

We have a team of staff who support tenants aged 16 and over and within the team we have a dedicated Young Persons Officer. We also have a team of support workers to help people aged over 55.

We can offer support with:• income and benefits;• setting up utility bills (gas, electric and so

on);• budgeting;• accessing training and education;• accessing befriending services;• registering with a GP;• applying for grants;• the Affordable Warmth scheme; and temporary moves during flood or building

works.

Meridian HouseNormanby RoadScunthorpeNorth LincolnshireDN15 8QZ

Phone: 01724 279900 or Freephone 0800 032 6363 Email: [email protected] Website: www.nlhomes.org.uk


9. Services that North Lincolnshire Council provide

HomeLink

HomeLink staff can visit you at home to provide advice and information on all services provided by the council and our partner services. HomeLink aims to make sure people don’t miss out on services and benefits that could improve their health, well-being and independence. So, if any of the following stop you from contacting or using local services, HomeLink can help.

• Ill health • Poor access to transport • Looking after dependants, or caring for

someone • Disability or mobility issues • Language problems • Lack of information about services and

what you’re entitled to

To ask for a home visit, please phone the team on 01724 297000.

Horkstow House Housing Support

Horkstow Housing Support Service is a support service which aims to prevent individuals who are experiencing crisis from needing more costly services. We help

vulnerable people to live independently by responding to their needs and expectations. We deliver appropriate personalised services and intervention.

Housing related support includes such things as:• help to live independently in your own

home;• help to make sure your home is safe and

secure;• help to move to more suitable

accommodation;• help to apply for benefits;• help to contact other organisations such

as social or health services, education or training services;

• help to develop life and social skills; and• help to deal with or prevent housing debt.

Housing related support is different from care, but it works alongside health and care services.

Brumby Resource Centre East Common Lane Scunthorpe North Lincolnshire DN16 1QQ

Phone: 01724 298221 or 01724 298000 Email:[email protected] Website: www.northlincs.gov.uk


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Housing Advice Team

North Lincolnshire Council’s Housing Advice Team (HAT) aims to stop people becoming homeless whenever possible and will do everything possible to help people keep their current homes. In many situations where homelessness is a possibility, depending on what accommodation you’re in, you may have rights to stay there, at least for a while longer.

If you find yourself in this position, the sooner you contact us the better. If you’ve been asked to leave, getting early advice and help is essential.

The Housing Advice Team can help by:

• providing effective advice on housing; • advising you on how to find other

accommodation; • contacting landlords where necessary; • arranging mediation if appropriate; • talking to Jobcentre Plus or simply

speaking to family and friends; • advising on your rights and responsibilities; • assessing your entitlement to be housed

as homeless;• making referrals to supported housing

providers (where appropriate); • providing temporary housing for vulnerable

homeless people (where necessary); and • providing advice and help to those not

entitled to be housed.

Church Square House Scunthorpe North Lincolnshire DN15 6XQ


HousingBenefitandCouncilTaxReduction

Housing Benefit is a government benefit, handled by the local authority, to help people on low incomes. Council Tax Reduction is a local scheme handled by the local authority to help people on low incomes. It started on 1 April 2013.

Housing Benefit is help we may be able to give if you rent your home. Council Tax Reduction is help we may be able to give if you have to pay council tax.

When we work out your benefit, we take account of:

• how much money you have coming in each week;

• how much you have in savings and investments;

• who lives in your household; and• the circumstances of any other adults who

live with you.

If you rent your home from a private landlord, we will use the Local Housing Allowance rules. These rules are based on the number of bedrooms your family needs and not the size of property you rent.

Hewson House Brigg North Lincolnshire DN20 8XB

Phone: 01724 296131 Email:[email protected]

Locallinkoffices

Local link offices offer you three benefits.

1. They bring all council services together in one place – from benefits advice to bus passes, from housing to childcare. You will have easy access to everything that the council provides.

2. They give you the opportunity to talk to your council and take part in

decision-making by commenting on new proposals and initiatives.

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3. They also act as a ‘gateway’ to other non-council services, and a number of organisations hold regular surgeries at local link offices.

You can call at any of the local link offices. You can find them at the following addresses – opening times vary.

• Ashby and district, Ashby High Street, Ashby o Phone: 01724 296832

• Barton and district, Providence House, Holydyke o Phone: 01724 296800

• Brigg and district, The Angel, Market Placeo Phone: 01724 296840

• Crosby and district, Citizens Advice Bureau, 12 Oswald Road, Scunthorpeo Phone: 01724 297000

• Crowle and district, Community Resource Centre, 52 – 54 High Streeto Phone: 01724 296850

• Epworth and district, Chapel Street, Epwortho Phone: 01724 296870

• Scunthorpe and district, Church Square House, 30 – 40 High Streeto Phone: 01724 296820

• Winterton and district, West Street, Wintertono Phone: 01724 296875

Shopmobility

Customers can hire motorised wheelchairs and scooters for free. We would need to make an assessment first.


socialcare/disability/shopmobility/

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Wheels 2 Work

Wheels 2 Work North Lincolnshire is a scheme for hiring scooters and bicycles to help people get over the problem of getting to work, college or training because of genuine transport difficulties.

The scooter scheme offers people breathing space for up to 12 months, either to save enough cash to buy their own vehicle or give them time to find other travel arrangements.

Wheels 2 Work Co-ordinator Hewson House Station Road Brigg North Lincolnshire DN20 8XY


10. Support services

Carers’ Support Centre

Carers provide unpaid care by looking after an ill, frail or disabled family member, friend or partner. The Carers’ Support Centre is here to help support Carers in North Lincolnshire.

We offer:

• Information• Emotional and practical support• Carer groups and social activities• Counselling• Friendship and visiting• Home care• Personal budget management• Lifelong learning• Someone to speak on your behalf• Support when caring ends• Training for Carers• Relaxation treatments

We can give advice and information on:

• Income and benefits• Leisure and holidays• Local voluntary and community

organisations• Health issues• Personalised budgets• Specific illnesses• Mobility and daily living aids• Local authority and health care services• Respite and home-based care• Carers’ Needs Assessments

Jessie Wilcox House 11 Redcombe Lane Brigg North Lincolnshire DN20 8AU

Phone:01652650585(mainoffice) or 01652 601973 (Community and Home

Support Service) Email: [email protected] Website: www.carerssupportcentre.com


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Carlton Education and Knotted Note Carlton Education and Enterprise is a social

enterprise set up in 2003 along with the Knotted Note charity, who are dedicated to using learning and training initiatives to help those people who feel excluded. The service covers Hull, The East Riding, North and North East Lincolnshire, with an emphasis on communities suffering from rural isolation.

It aims to deliver high-quality training to individuals, schools, community groups and other organisations working with disadvantaged communities.

31 Fleetgate Barton North Lincolnshire DN18 5QA

Phone: 01652 637489 Email: [email protected] Website: www.carltoneducation.org.uk

Cloverleaf Advocacy This organisation provides a voice for people

with mental-health needs, learning disabilities, physical and sensory impairment, brain injury, older people and carers. They can do this in a range of settings, within the community, hospitals and nursing homes.

Central Community Centre Lindum Street Scunthorpe North Lincolnshire DN15 6QU

Phone: 01724 854952 Fax: 01724 854956 Website: www.cloverleaf-advocacy.co.uk

Creative Support They provide social-care services for people

with learning disabilities, mental-health and other needs.

Haldenby House Unit 2/3 Berkeley Business Centre Scunthorpe North Lincolnshire DN15 7DQ

Phone: 01724 858131 Website: www.creativesupport.co.uk

GIFTED GIFTED is a home programme for local

women, launched and managed by local women. It provides a safe and supportive environment where women with life-controlling issues, for example a history of drug or alcohol misuse, domestic violence, self-harm, eating disorders, anxiety, depression and low self-esteem, can be valued and accepted and begin living in a positive way.

GIFTED, a New Life initiative, is based around a carefully designed recovery programme which has benefited from tried and tested material used in successful recovery initiatives around the UK and beyond. It aims to reach women with a history of drug or alcohol misuse, domestic violence, self-harm, eating disorders, anxiety, depression and low

self-esteem.

The women on the programme live in their own room in a 12-bedroomed property in North Lincolnshire. Here they learn the skills they need to live with confidence and hope. They will be visited by qualified professionals bringing a wide range of help and volunteers who offer encouragement and moral support. The women will also visit other places to increase their confidence, broaden their horizons and receive specialist training.

Phone: 01724 487692 Email: [email protected] Website: www.youaregift.org

Inspire2independence Our mission is “to inspire individuals to fulfil

their potential” and since 2004 we have worked with thousands of individuals to do just that. We specialise in getting people into employment or training. We also work with employers to provide recruitment solutions and staff training. Whether you’re looking for employment, wanting to develop your skills, or wanting to find specialist training for your staff, we can help.

Ground Floor Station House 8 Station Road Scunthorpe North Lincolnshire DN15 6PY Phone: 01652 650585 Email: [email protected] Website: www.enteri2i.com 23

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Kaleidoscope

Kaleidoscope is a purpose-built project close to Scunthorpe town centre. They provide information, advice and support to families in the local area with disabled children, offering a warm and friendly environment where families can feel comfortable in talking to our staff or other parents in similar situations.

Our staff are involved in a range of initiatives across North Lincolnshire which promote the needs of families with disabled children or children with special needs. The services we provide have been based on local research, to make sure we give families the support that’s right for them.

Dunstall Street Scunthorpe North Lincolnshire DN15 6JZ

Phone: 0300 123 2112 Website: www.actionforchildren.org.uk

Mind

Mind give support to anyone suffering with mental-health issues and their families and friends, along with legal advice.

Printers Yard Fenton Street Scunthorpe North Lincolnshire DN15 6QX

Phone: 01724 279500 Website: www.mind.org.uk

Royal British Legion

The Royal British Legion is the UK’s leading charity for the armed forces.

• We help serving members of the Royal Navy, Army and Royal Air Force.

• We also help ex-service men and women, their carers and families.

We provide practical, emotional and financial support. This includes:

• advice on benefits and money; • grants for people in immediate need;• help with homelessness;

• a handy van service;• care homes;• family holidays and adventure breaks for

young people;• help in starting a business; and• jobs and careers.

For more information, contact the main East Midlands office.

Phone: 08457 725725 Website: www.britishlegion.org.uk

Soldiers, Sailors, Airmen and Families Association (SSAFA)

This is a national charity for those who served in our armed forces, those who used to serve and their families.

The help that is provided reflects the financial, practical and emotional challenges that people face today. Young or old, serving or veteran, if you have a connection to the armed forces, they are here to help.

• Financial and welfare work• Housing advice and accommodation• Health and social work• Children• Support groups

Phone: 0207 463 9224 Website: www.ssafa.org.uk Email: [email protected]

The Lighthouse Lifeskill Centre

New Life’s life skills centre is next to The Lighthouse. It is dedicated to helping local people and local agencies.

The centre provides a wide range of services that include online computer training, internet access, writing CVs and support in searching for a job, advice on benefits and the opening doors training course, among others.

To reserve the upstairs training room, either of the two informal counselling rooms, or to ask about other services, contact Alison on the number below.

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11. Training and educational support

Intraining

Intraining is a leading national provider of training and employment skills. We operate a wide range of programmes and employ over 800 members of staff, operating from a network of over 20 regional offices.

We are a wholly owned subsidiary of NCG (Newcastle College Group). In 2010-2011 we gained two Prime Work Programme contracts in the West Midlands and North East Yorkshire and Humberside and is the only not-for-profit prime contractor in these regions. (These contracts are delivered by private, public and voluntary organisations, they are payment-for-results welfare-to-work programmes introduced by the DWP.)

Our mission is to develop people through learning and achievement for the benefit of themselves, society and the economy. Our focus is on meeting national and regional goals in terms of education, skills and employment for individuals and employers in line with government priorities.

2nd floor Station House Station Road Scunthorpe North Lincolnshire DN15 6PY

Phone: 01724 846444 Website: www.intraining.co.uk

John Leggott College

John Leggott College is one of the best colleges for students aged 16 to 19 in the region and not just because of the fantastic results, superb facilities and amazing teachers!

It is also one of the best because of the outstanding experience offered to students who choose to come to JLC.

The Lighthouse 203-205 Frodingham Road Scunthorpe North Lincolnshire DN15 7NH

Open: Monday to Thursday 9.30am to 4pm

Phone: 01724 848942

Victim Support

This is a charity giving free and confidential help to victims of crimes, witnesses, their families and friends.

Phone: 0300 303 1971 Website: www.victimsupport.org.uk


In 2012 we had an A-level pass rate above 97%, with 47% of grades at A*, A and B. We also celebrated a 100% pass rate in BTEC courses.

West Common Lane Scunthorpe North Lincolnshire

Phone: 01724 282998 Fax: 01724 281631 Email: [email protected] Website: www.leggott.ac.uk

National Careers Service

The National Careers Service is available free to everyone who is 18 and over (whether in work or not).

It provides information and advice on careers and skills that are tailored to you.

Help is available online, or with one of our careers advisors over the phone or

face-to-face.

We can help you: • find learning and training that is right for

you; • improve your reading and writing and

maths; • find out about funding to support your

learning; • develop your CV;• improve your interview and presentation

skills;• progress in your current job; and • understand the local job market.

Advisors are available to see you in Barton, Scunthorpe and other surrounding areas. For more information, please ring 0800 100 900.

Website: www.direct.gov.uk/lifelonglearningaccount

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North Lindsey College

We are the largest provider of post-16 education and training in North Lincolnshire, offering a huge range of full-time, part-time and apprenticeship courses at a range of levels. Our learners benefit from excellent facilities plus friendly and experienced staff.

Whatever your needs, we have a course for you. Everyone is welcome.

We are also an associate college of the University of Lincoln, and offer a range of HNCs, HNDs, degrees and an exciting new range of foundation degrees.

Kingsway Scunthorpe North Lincolnshire DN17 1AJ

Phone: 01724 281111 Fax: 01724 294020 Minicom: 01724 294033 Email: [email protected] Website: www.northlindsey.ac.uk

Workers Educational Association

The Workers’ Educational Association (WEA) is the largest voluntary-sector provider of adult education courses in the UK. Founded in 1903 to support the educational needs of working men and women, today WEA runs over 10,000 courses each year for adults of all ages and from all walks of life.

Claire House 31 Wells Street Scunthorpe North Lincolnshire DN15 6HL

Phone: 01724 844245 Email: [email protected] Website: www.wea.org.uk

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12. Voluntary organisations

The Anti-Poverty Group

The Anti-Poverty Group provides a free collection service for any good-quality furniture within Brigg, Burton upon Stather, Keadby, Messingham, Scawby and Scunthorpe.

This furniture is then delivered to residents who are in need or who have either just moved into accommodation or who have already got accommodation but are in need of furniture.

However, the group cannot collect the list of items that the furniture reuse schemes cannot recycle or any electrical items.

Phone: 07847372254

Voluntary Action North Lincolnshire

VANL’s purposes are to promote education, protect health and relieve poverty, distress and sickness. They pursue these aims by bringing together voluntary and government organisations and by encouraging

co-operation between organisations.

VANL is a Council for Voluntary Service (CVS). Its main work is to support, promote and develop the voluntary and community sector (VCS) within North Lincolnshire. North Lincolnshire Council funds a percentage of this work. The service gets the rest from many other sources. VANL also manages a variety of projects running on both a small and large scale. VANL has five main areas of work.

• Services and support to promote effectiveness: ranging from typing and copying facilities to advice on charitable, organisational and funding matters, and community accountancy.

• Liaison: encouraging communication between groups within the sector and between the VCS and government and private sectors.

• Representation: through facilitating forums and other groups to make sure views are put forward on local policies.

• Development work: identifying gaps in services being provided and working with the VCS groups to develop new services to meet those needs.

• Strategic partnerships: giving local groups the power to take part in a wide range of partnerships.

VANL Scunthorpe 4-6 Robert Street Scunthorpe North Lincolnshire DN15 6NG

Phone: 01724 845155 Fax: 01724 854531 Email: [email protected] Website: www.vanl.org.uk

VANL Barton Wilderspin National School Queen Street Barton on Humber North Lincolnshire DN18 6AH

Phone: 01652 633297 Email: [email protected] Website: www.vanl.org.uk

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13. Welfare advice agencies

Age UK

Age UK North Lincolnshire is the new name for Independent Living North Lincolnshire and Age Concern North Lincolnshire. Below are some examples of the services they provide.

• Serviceso Information, advice and advocacyo Benefits advice – impartial benefits

advice and help in filling in claim forms o Befriending (including providing a

service over the phone)o Home maintenance and decoratingo Home safety and security – supplying

and fitting door chains, key safes, carbon monoxide detectors and so on

o Help with shoppingo Passenger transporto A service where you can hire

wheelchairs and mobility aids – all equipment is provided by Age UK North Lincolnshire.

• Information and adviceo We work with numerous agencies and

can provide information about their services.

For more information about all our services and volunteering opportunities, please visit our website.

Scunthorpe (moving shortly) 31 Frances Street Scunthorpe North Lincs DN15 6NS

Phone: 01724 849819

Open: Monday to Friday - 10am to 3.30pm

Visit our charity shop and information and advice centre in Barton upon Humber.

31 High Street Barton upon Humber DN18 5PD

Phone: 01652 636208

Open: Monday to Friday 9am to 4.45pm and Saturday 9am to 4pm

Donations of clothing, shoes, bric-a-brac, books and so on are always welcome.

Website: www.ageuknorthlincolnshire.org.uk/ Email: [email protected]

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Apna Sahara

This group is for customers aged over 50 from south-east Asian communities, giving advice on benefits, disability, health, mental health, befriending and cultural advocacy as well as interpreting.

Crosby One Centre 1 Digby Street Scunthorpe North Lincolnshire DN15 7LU

Phone: 01724 330073

Citizens Advice

Citizens Advice help people sort out their legal, money and other problems by providing free, independent and confidential advice. They also put pressure on the Government and those who create policies.

Scunthorpe 12 Oswald Street Scunthorpe North Lincolnshire DN15 7PT

Phone: 01724 840941 Website: www.scunthorpecab.org.uk

The following places have outreach surgeries for Citizens Advice. Please phone for details of appointment times.

Barton Local Link Office Providence House Holydyke Barton upon Humber North Lincolnshire DN18 5PA

Phone: 01724 296800

Brigg Local Link Office The Angel Market Place Brigg North Lincolnshire DN20 8LD

Phone: 01724 296840

Crowle Local Link Office Crowle Community Hub 52-54 High Street Crowle North Lincolnshire DN17 4LB

Phone: 01724 296850

Winterton Local Link Office and Library West Street Winterton North Lincolnshire DN15 9QG

Phone: 01724 296875

Crosby Employment Bureau – Children and Family Support

The bureau provides advice on benefits, financial matters and training. They also have case workers to provide support.

The Crosby family of not-for-profit social enterprises is made up of a recruitment agency, training centre, brokerage service and catering company. All of which pride themselves on providing something a little bit different.

• We re-invest our profits from the services we provide to benefit local people and the community as a whole.

• We offer local people, often from disadvantaged areas, the opportunity to develop their skills, get on the career ladder and improve their lifestyles.

• Last year we supported over 350 people by providing skills and employment opportunities using the profits gained from providing cost-effective, quality services to companies.

• Our range of services is available across North and North East Lincolnshire.

The company is a member of the Recruitment and Employment Confederation (REC) and is registered as

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a company limited by guarantee having no share capital. As a result, we reinvest our profits in our activities.

1-3 Laneham Street Town Centre Scunthorpe North Lincolnshire DN15 6LJ

Phone: 01724 844848 Email: [email protected] Website: www.crosbyemployment.co.uk

Crosby Community Association

The association provides advice and support including debt counselling, benefit checks, tax credits, disability and employment rights.

105-107 Frodingham Road Scunthorpe North Lincolnshire DN15 7JT

Phone: 01724 330022

Kidslinc

This organisation provides advice and information for families including on employee rights, tax credits, benefits, childcare and after-school clubs.

Hewson House PO Box 35 Station Road Brigg North Lincolnshire DN20 8XJ


childrenandyoungpeople/childcare-and-after-school-clubs/

North Lincolnshire Homes – Financial Inclusion Team

The Financial Inclusion Team (FIT) provide a service only for the tenants of North Lincolnshire Homes.

The team gives general advice on welfare benefits, help with applying for benefits, discretionary housing payments and community support grants, and help to estimate people’s entitlement to benefits. They also give advice on changes to the benefit system, money, budgeting, low-cost credit, energy suppliers and bank accounts.

Meridian House Normanby Road Scunthorpe North Lincolnshire DN15 8QZ

Phone: 01724 279900 or Freephone 0800 032 6363

Email: [email protected] Website: www.nlhomes.org.uk

Scunthorpe Baptist Church Foodbank

Scunthorpe Foodbank is a community project run by Scunthorpe Baptist Church (SBC) who are based on Ashby Road, Scunthorpe.

Foodbank has been set up to provide short-term, emergency food to an individual or

family in crisis while they develop a strategy to manage over the long term. The food parcels include cereal, milk, fruit juice, soup, pasta, meat, fish, pudding and tinned vegetables. They should provide balanced and nutritional meals for around (or at least) three days.

As well as giving food, the volunteers at the centre offer refreshments, a friendly chat, along with second-hand clothes for children aged 0 to 5 years.

To be eligible for a food parcel, you must be referred to us by a voucher distributor, which are professional agencies and organisations (see below). People in need are often already linked with these agencies, and it is always recommended that you first speak to the professionals who are supporting you.

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The agencies and organisations include the following.

• Housing support offices• Children’s centres• Health visitors• Probation and youth offenders• Mental-health• Substance-abuse • JobCentre Plus• Credit Union• Citizens Advice (CA)

For more information on the work of Foodbank, please contact Helen Armstrong.

Scunthorpe Baptist Church Ashby Road Scunthorpe North Lincolnshire DN16 1NR

Phone: 01724 848388 Email: [email protected] Website: http://scunthorpe.foodbank.org.uk

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