north texas dentistry premier issue
DESCRIPTION
A business and lifestyle magazine for dentistsTRANSCRIPT
North Texas
Dentistrya business and lifestyle magazine for north texas dentists
The Dental Dream TeamBerland Dental Arts Center
BCD Dean RetiringCollege to Establish
Professorship in His Honor
The Abundant Leader
Four Issues That Get Texas Dentists
in Trouble
premier issueVOLUME 1 | ISSUE 1
ON THE COVER
The Dental Dream TeamBerland Dental Arts Center
5
12
North Texas
Dentistry
FEATURESBAYLOR COLLEGE OF DENTISTRYDr. James S. Cole, dean of Baylor College of Dentistry, will retire
and a professorship is being established in his honor.
PRACTICE MANAGEMENTThe Abundant LeaderPeople who lead an abundant lifestyle see their universe as infinite
and demand win-win scenarios in their personal and professional lives.
MONEY MATTERSRetirement or Entrepreneurialship Is retirement from the practice of dentistry a time to go fishing
or an opportunity to use your dental experience in a new career?
FOUR ISSUES THAT GET
TEXAS DENTISTS IN TROUBLEHow to Avoid The Most Common Violations Non-compliance can be expensive and can put your reputation at risk
COMMUNITY NEWS2011 6th Annual SMILE Walk & RunMark your calendars now for Community Dental Care’s
6th Annual SMILE Walk & Run.
THE WINE CELLARFor Great Wine, Habla EspañolToday’s Spanish wines offer more bang for the buck than wines from
any other parts of the world.
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15
6 COVER STORY:
The Dental Dream Team Dr. Lorin Berland believes patients deserve
knowledgeable specialists with the best skills
and expertise and has assembled the dental
dream team to provide care at the Berland
Dental Arts Center.
20
That Was Fast!How do you get 240 hours into a 40-hour work week?
Ask Dr. Sandra Armstrong of Southlake, Texas who
completed a stunning transformation of her office in
January 2011.
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www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 3
18
ON THE COVER
From left: Drs. Mark Margolin, Sarah Kong, Lorin
Berland, and Murat Ayik.
Photo: Ray Bryant, Bryant Studios
It is often said that when one door
closes another one opens. After
ten years the door has closed on
Doctor of Dentistry, and I am
thrilled to open a new door as I welcome
you to the Premier Issue of North Texas
Dentistry! You will find familiarity to
North Texas Dentistry because many
key players of my previous association
are still on my team. We will continue to
be the leader in bringing news and
information to the North Texas dental
community. We have lots of fresh ideas
to share in upcoming issues.
I could not have found a better cover
story for my Premier Issue. Dr. Lorin
Berland is not only a highly acclaimed
dentist but a fabulous guy to work with.
He was a great supporter of the maga-
zine changes and even helped me
decide on the new name, North Texas
Dentistry! Dr. Berland has assembled a
‘dream team’ of dentists at the Berland
Dental Arts Center so we are not only
highlighting him, but also his team. The
team includes: Drs. Mark Margolin,
Sarah Kong, Murat Ayik, and David
Canfield. Patients can have the majority
of their dental needs met in one location
while relaxing and enjoying the scenic
views of downtown Dallas.
In this issue, BCD announces the
retirement of dean of the college,
Dr. James Cole and the establishment of
a Professorship in his honor. Dr. Joel
Small offers an interesting perspective
on managing people in another article,
The Abundant Leader. Mark your
calendars now to participate in
Community Dental Care’s 6th Annual
SMILE Walk & Run on September 10th.
You will find details inside on this worth
while event. I hope you enjoy these
articles and much more!
North Texas Dentistry appreciates its
supporters and contributors and looks to
increase the number of businesses and
individuals who make up this out-
standing group! Contact NTD for
ad rates and for information on con-
tributing editorial content.
Watch your mailboxes for the arrival
of North Texas Dentistry’s first Special
Issue, The Future of Dentistry!
Thanks to all for joining me on my new
adventure. Until next time, keep smiling
and have a great day!
LuLu Stavinoha, RDH
Publisher
(214) 629-7110
from the publisher
Publisher | LuLu Stavinoha
Photographer | Ray Bryant, Bryant Studios
Contributing Writers | Tina Cauller, Dr. Richard V.
Lyschik, Dr. Joel T. Small, Duane Tinker, Beth Thiel,
Kim Clarke
Although every effort is made to ensure the
accuracy of editorial materials published in North
Texas Dentistry, the publisher cannot be held respon-
sible for opinions expressed or facts supplied by its
contributing authors. Copyright 2011. All rights
reserved. Reproduction in part or in whole without
written permission is prohibited.
Advertise in North Texas DentistryFor more information on advertising in North Texas
Dentistry, call LuLu Stavinoha at (214) 629-7110 or
email [email protected].
North Texas
Dentistry
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com4
Dr. James S. Cole, dean of Baylor
College of Dentistry, will retire on August
31 after eleven years at the helm of the
dental school.
Cole became dean in 2000, 25 years
after graduating from the college and
beginning his BCD career as a faculty
member in dental materials. Prior to
choosing dentistry as a profession, he
graduated from Stephen F. Austin State
University in Nacogdoches, Texas, with
an accounting degree. He then honed
technology skills while serving four years
on a U.S. Navy ship in Vietnam, writing
software programs that ran on the ship’s
computers and helped keep track of
the crew.
Cole’s fortuitous blend of skills and
education in dentistry, accounting and
computer technology have prompted
tremendous success in his various roles
at the college. These have included
director of computer services, chief
financial officer, legislative relations,
interim dean and dean in addition to
four years as president and treasurer of
the Baylor Oral Health Foundation.
Throughout his career at BCD, Cole
has embraced innovation and has made
technology enhancements a top priority.
As dean, his vision has propelled the
college to the upper echelon of dental
schools, leading in the use of dental
simulation, state-of-the-art clinics, high-
tech classrooms and instructional tools,
virtual microscopy for histology,
electronic patient records, digital
radiography, dental implant clinical
experiences and more.
In honor of his dedicated leadership,
friends and colleagues are raising funds
to establish the James S. Cole, D.D.S.,
Endowed Professorship in Dentistry,
which will help fund technology
improvements and instructional inno-
vations at the college.
The professorship, the college’s first,
will be funded at a minimum level of
$500,000 and will be endowed to exist
in perpetuity. Proceeds from the endow-
ment will be available to the dean, who
will be the holder of the professorship, to
help address the technology needs that
are critical to the future of dental
education and the delivery of
contemporary oral health care.
“It has been awesome to witness the
warmth and enthusiasm associated with
gifts made to establish this professorship
in Dr. Cole’s honor,” said Susan Mitchell
Jackson, executive director of commun-
ications and institutional advancement
at the college. “We’re nearly two-thirds
of the way toward our goal. I am con-
fident that the generous giving will
continue, not just to celebrate Dr. Cole’s
past achievements but to help secure his
vision for the college’s future.”
The Cole Professorship Fund resides
at the Baylor Oral Health Foundation.
To honor Jim Cole with a gift to the
fund, please contact Susan Mitchell
Jackson at 214.828.8214 or by email at
[email protected]. Pledges to
the fund are payable over four years.
Founded in 1905, Baylor College of Dentistry in
Dallas is a college of the Texas A&M Health Science
Center. TAMHSC-BCD is a nationally recognized
center for oral health sciences education, research,
specialized patient care and continuing dental
education. The TAMHSC serves the state as a
distributed, statewide health science center that is
present in communities throughout Texas.
Baylor College of Dentistry Dean RetiringCollege to establish professorship in his honor
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 5
When it comes to quality dental care, people
want dentists they can trust. Patients
deserve knowledgeable specialists with the
best skills and expertise, a committed team
that is caring and competent, the most advanced technology,
and most important, consistently excellent results. This is
exactly what the patients of t he Berland Dental Arts Center in
the Dallas Arts District have learned to expect. Dr. Lorin
Berland has assembled the dental dream team to provide the
full range of dental services all in just one place.
The Berland Dental Arts Center is located on the 9th floor
of 2100 Ross, affording guests a spectacular cityscape view of
the Dallas Arts District. The Center is conveniently situated on
the corner of Ross Avenue and Pearl Street with secure,
complimentary underground parking. Thanks to its
appreciative and loyal patients, the Berland Dental Arts Center
has expanded three times since first opening its doors and is
celebrating 25 years in the same location. This special
anniversary was recently featured in the International
Dental Tribune.
A Stellar Team of Specialists
The most valuable asset of this unique multi-specialty group
is its experienced and dedicated team.
Dr. Lorin Berland was the first Fellow of the American
Academy of Cosmetic Dentistry (AACD). He is the co-creator of
the Lorin Library Smile Style Guide, the developer of the
website, www.denturewearers.com, and the creator of various
instructional videos for dentists, including Biomimetic Same
Day Inlay/Onlays and The Latest and Greatest in Cosmetic
Dentistry – A Full Mouth Rehab in 2 Visits. His unique
approach to dentistry has been featured on television and in
The Dental Dream TeamBerland Dental Arts Centerby Tina Cauller
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com6
Dr. Lorin Berland has assembled the dental dream team to provide the full range of dental services all in one place, the Berland Dental Arts Center.
From left: Drs. Sarah Kong, Lorin Berland, Mark Margolin and Murat Ayik.
cover feature
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publications such as 20/20, Time,
Town & Country, Reader’s Digest, GQ,
US News & World Report, Woman’s
World, Details, D Magazine, The Dallas
Morning News, and Good Morning Texas.
Besides being voted Texas Super
Dentist and Texas Best Cosmetic
Dentist, Dr. Berland was voted “one of
the best dentists in the United States”
by the International Dental Tribune. He
was also recently honored by the American
Academy of Cosmetic Dentistry for his
Contributions to the Art & Science of
Cosmetic Dentistry. In fact, when it comes
to Smile Design, Dr. Berland literally wrote
the book. His Smile Style Guide has helped
tens of thousands of patients achieve the
smiles of their dreams.
In order to offer his patients the best possible care,
Dr. Berland has put together a dynamic team of specialists to
complement his practice.
Dr. Sarah Kong, a Dallas native, was voted as a Texas
Super Dentist and Texas Best General Dentist for general
dentistry by her peers. She focuses on preventive, cosmetic,
restorative and pediatric care as well as oral appliance therapy
for TMJ, snoring and sleep apnea. Dr. Kong worked with a
master ceramist in one of the world’s finest dental laboratories
prior to entering dental school. She received her Doctorate of
Dental Surgery from Baylor College of Dentistry, where she has
served on faculty in the Department of Restorative Dentistry.
She is an active member in numerous professional
organizations such as the American Academy of Cosmetic
Dentistry, American Dental Association, Academy of General
Dentistry, Texas Dental Association, and Dallas County Dental
Society, where she has served on the
membership committee and the peer
review board. In addition, she has a
passion for serving her community
through her church, her children’s school
and various outreach opportunities in
dentistry. She has published numerous
dental articles in various peer-reviewed
dental journals.
Dr. Mark Margolin, a board-certified
periodontist, provides services for all
aspects of periodontal therapy, tooth
removal, and dental implantology, and has
a particular interest in cosmetic gum
surgery. He developed a minimally-
invasive cosmetic procedure to correct the
gummy smile. He was also voted a
Texas Super Dentist for periodontics and Texas Best
Periodontist / Implantologist by his peers. Dr. Margolin
received his undergraduate degree from the George Washington
University and his Doctorate of Dental Surgery from the State
University of New York at Stony Brook. He completed a three-
year residency specializing in periodontics and dental implants
at the Oregon Health Sciences University where he served as
chief resident during his final two years. Dr. Margolin is a
Diplomate of the American Board of Periodontology, a
verification of expert status in the field.
Dr. Margolin is an active member of the Dallas County Dental
Society, serving on the membership development committee.
He has been elected to the Dallas County peer review committee
as well.
Dr. Margolin provides services for all aspects of periodontal
therapy and dental implantology, but he has a particular
Dr. Berland is co-creator of the Lorin Library Smile Style Guide which has helped tens of thousands of patients
achieve the smiles of their dreams.
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 7
Dr. Mark Margolin confers with Dr. Berlin using three-dimensional imaging from the i-CAT scanner which clearly
visualizes the anatomy of the jaws, teeth and other critical structures in precise detail.
interest in the field of aesthetic periodontal plastic surgery. He
has given numerous seminars on those topics, teaching
aesthetic dental surgery as well as implants to other dentists.
Dr. Murat Ayik provides endodontic therapy within the
practice. Dr. Ayik graduated from Tennessee Technological
University and earned his DDS degree from the University of
Tennessee College of Dentistry. After graduation, he was
commissioned as a Naval Officer in the United States Navy and
served for four years. He earned an Advanced Education in
General Dentistry (AEGD) certificate at the Naval
Medical/Dental Center San Diego, California. After his tenure
in the U.S. Navy, he completed a 27-month advanced specialty
training in root canals and microsurgical endodontics at The
Texas A&M Health Science Center Baylor College of Dentistry,
where he served as chief resident in his final year of training.
Dr. Ayik currently holds board-eligibility status from the
American Board of Endodontics.
Dr. David Canfield, a dental anesthesiologist, is the
Coordinator of Pain and Anxiety Control at Baylor College of
Dentistry. Both anesthesiologists, Dr. Canfield and John
McConnell, M.D., administer a full range of dental anesthesia
services to provide deep sedation for anxious patients.
The Berland Dental Laboratory has its own German
master ceramist, Cornelia Ferenschuetz. Cornelia has more
than 25 years of experience creating beautiful, life-like teeth.
Her field of expertise is porcelain, focusing on full ceramic
crowns and Dr. Berland’s own Microveneers – thinner, stonger,
and more aesthetic than Lumineers. She also specializes in
zirconium crowns, the most biocompatible material in
dentistry. Because zirconium is so strong, it allows for metal-
free restorations that are translucent and are able to reflect light
much like a natural tooth, making it virtually impossible to
distinguish them from natural teeth. She is joined by David
Wiley, whose family has been creating excellent cosmetic
dentures for two generations. After operating a full service
dental lab for over 25 years, David decided to follow his passion
for creating the finest dentures.
Thanks to the on-site laboratory, the Berland Dental Arts
Center delivers faster, more personal care. They even offer same-
day inlays/onlays that can help avoid crowns and root canals for
patients with chipped, broken, or damaged teeth. The inlay/onlay
solution saves more tooth structure, resulting in a stronger,
healthier, more durable and more natural-looking tooth.
Altogether, the experienced team at the Berland Dental Arts
Center brings a full complement of expertise, ensuring cohesive,
comprehensive care for every patient – all coordinated in one
convenient place.
A Foundation of Proven Principles
Dr. Berland and his team use state-of-the-art restorative
procedures based on the principles of tooth-conserving
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com8
Dr. Sarah Kong focuses on preventive, cosmetic and pediatric care as well as oral appliance theraphy for TMJ, snoring and sleep apnea.
cover feature
biomimetic dentistry. He has not placed a silver filling since
1988. As Dr. Berland explains, “Biomimetic dentistry treats
weak, fractured, and decayed teeth in a way that keeps them
strong and seals them from bacterial invasion. It decreases
the need to reduce teeth down for crowns and root canal
treatments. In essence, it is utilizing the best in dental
materials and technology to preserve what we’ve got, for as
long as we’ve got – just as nature intended.”
Supporting the Best Care With the Best Tools
Incorporating the best technology and experience gives
the Berland Dental Arts team the ability to create spectacular
smiles and happy patients. In addition to general and
advanced cosmetic dentistry, Berland Dental Arts offers
treatments for TMJ and migraines, FDA-approved oral
appliances for snoring and sleep apnea, neuromuscular
facelift dentures, root canal therapy, laser gum treatment,
cosmetic gum lifts and dental implants.
For patients with missing or failing teeth, the Berland Dental
Arts Center offers dental implants, utilizing immediate tooth
replacement and the All-on-4 Procedure, an advanced
alternative to traditional dentures. The All-on-4 procedure can
replace a full arch of teeth in just one day using only
four implants.
Technology can also elevate dental care to a new level of
precision and accuracy. Digital radiography provides patient
comfort, convenience and protection. Digital x-rays use up to
90% less radiation than conventional x-rays.
In order to provide the utmost care, an i-CAT scanner was
added to aid in implant cases. Three dimensional imaging with
the i-CAT scanner clearly visualizes the anatomy of the jaws,
teeth and other critical structures in precise detail. This
eliminates the guesswork in planning dental implant treatment,
orthodontics, TMJ analysis and airway assessment. In just
seconds, with less radiation than a conventional CAT scan or
dental x-rays, the Berland Dental Arts team can study and learn
crucial information about the patient’s unique oral anatomy in
order to plan treatment with confidence. The i-CAT can help
determine the precise tooth position, visualize impaction within
The Berland Dental Laboratory located on site has its own master ceramist and
allows the doctors to deliver faster and more personal care.
Dr. Lorin Berland created a beautiful smile by using his own Microveneers which he has found to be thinner, stronger and more aesthetic than Lumineers.
Using zirconium crowns, which are the most biocompatible material in dentistry, Dr. Berland restores this patient’s smile.
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 9
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the alveolar bone, and pinpoint the relationship and proximity
to vital structures, such as the nerve canal, sinus walls, and
cortical borders.
Berland Dental Arts always strives to improve patient
comfort. Nitrous oxide (“happy gas”) is always available to help
patients relax. Oral and IV sedation are also available for
patients who prefer to sleep throughout treatment. When it
comes to the dreaded shots, the practice was one of the first to
use “the Wand”, a high-tech digital anesthesia delivery system
that allows for painless injections, puts the patients at ease and
sets the stage for a pain-free dental procedure. While dissipating
patients’ concerns about the pain, fear and anxiety associated
with standard syringe injections, the Wand helps the doctors to
provide the highest level of dental care and anesthesia.
Other technology employed at the Berland Dental Arts Center
helps support their conservative, tooth-saving approach. Air
abrasion is a delicate method to remove tooth decay using a
precise air stream of tiny, fine aluminum oxide particles.
Because air abrasion cuts tooth surfaces with great precision, it
removes less tooth than a drill, shortens the treatment time, and
improves bonding. This means no-shot, no-drill fills.
High-tech devices can also boost diagnostic power and
support preventive care. The DIAGNOdent laser cavity finder
detects very small lesions at the earliest stage. It allows the
dentists to differentiate between stains and cavities and monitor
questionable teeth over time.
Berland Dental Arts has readily embraced technology when
it is proven to yield beautiful, functional and predictable long-
term results. They are dedicated to keeping up with the latest
in materials and procedural techniques to ensure the most
advanced dentistry for their patients. It’s also why they are on
social media sites such as Facebook and YouTube and regularly
contribute to a blog – to further connect to their patients and
to keep them informed of the latest technology. “For us, the real
allure of technology is improving patient care,” notes
Dr. Berland.
What Sets the Berland Dental Arts Center Apart
As Dr. Berland points out, “The combination of expertise,
technology and compassion helps us deliver the best dentistry
to our patients – all in one familiar setting. Having different
specialists in the same place allows for better coordination of
treatment and direct communication between our doctors to
deliver personalized treatment in a pragmatic and efficient
manner. And in our busy world, our specialized approach saves
the patient time. This customized total dental care is what sets
the Berland Dental Arts Center apart from the conventional
dental office.” n
The Berland Dental Arts Center
2100 Ross Avenue, Suite 960, Dallas, TX 75201 214-999-0110 www.berlanddentalarts.com
Lorin F. Berland, DDS
Sarah K. Kong, DDS
Mark D. Margolin, DDS
Murat Ayik, DDS
David W. Canfield, DDS, FADSA
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com10
Technology can elevate dental care to a new level of precision and accuracy. Dr. Murat Ayik uses a high powered microscope during endodontic procedures.
cover feature
The team at the Berland Dental Arts Center has combined expertise,technology and compassion to deliver the best dentistry to their patients.
love the idea of abundance. I don’t see
abundance as a philosophy. I see it as a lifestyle.
People who lead an abundant lifestyle see their
universe as infinite. They demand win-win
scenarios in their personal and professional
lives. In their world, it is not just acceptable for
everyone to succeed – it is an imperative. Compare this to a
lifestyle of scarcity, or what some call a zero sum philosophy, in
which the universe is viewed as finite. This particular outlook
requires that for every winner there must be a loser.
A scarcity or zero sum philosophy is not compatible with
effective leadership, because effective leaders are those that are
committed to assuring that everyone they lead is given the
opportunity and resources to succeed. To an effective leader,
realizing one’s dreams is a universal goal.
Taken a step further, leaders who embrace a scarcity
philosophy believe that their role as leaders is to identify
weaknesses in others and judge others by their weaknesses
rather than their strengths. This is a lose/lose scenario, because
dueling on weaknesses seldom creates a positive result for
either party.
Abundance-based leaders are the antithesis of scarcity-based
leaders. They understand that each of us has weaknesses, but
they choose to judge others by their strengths. Their dental
practices are always more successful because they know how to
identify strengths and position their people so that they are able
to successfully develop and utilize their strengths. The result is
a culture that benefits the practice while providing the
employees a sense of accomplishment and empowerment. Also,
it has been my observation that in the abundant culture which
stresses development of strengths, the weaknesses are likely to
spontaneously disappear. It is my belief that this is the direct
result of a culture that is accepting of failure and views
deemphasizing weakness as a means of developing strength.
An abundance leader who identifies and utilizes others’
strengths creates a very different kind of culture than does a
scarcity leader who continually tries to correct weaknesses in
others. The scarcity-based culture is an overall negative
environment. The staff is always afraid to make their own
decisions or try new ideas, because failure in itself will be viewed
as a weakness. In an abundant culture, the staff is comfortable
making creative suggestions and trying out new concepts
because they know that failure will be viewed as a necessary part
of the growth and development of their strengths.
The contrast between the two lifestyles becomes most obvious
when applied to a business model or, in our case, a dental
TheAbundant Leader
“People with a scarcity mentality tend to see everything in terms of win-lose.
There is only so much; and if someone else has it, that means there will be less for
me. The more principle-centered we become, the more we develop an abundance
mentality, the more we are genuinely happy for the successes, well-being,
achievements, recognition, and good fortune of other people. We believe their
success adds to... rather than detracts from... our lives.” – Stephen R. Covey
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com12
by Dr. Joel T. Small
practice management
Dr. Joel T. Small is an endodontist, speaker, author, and entrepreneur. He is a co-
founder of North Texas Endodontic Associates in Plano, Texas. His thirty-plus years
as an endodontist have been spent in private clinical practice.
Dr. Small speaks nationally on the topics of leadership, practice management, and
specialty practice transitions. He co-founded Phase Two Associates, LLC, a dental
practice brokerage firm in Dallas, Texas that deals exclusively with practice
transitions for the dental specialist.
Dr. Small is the author of the newly released book, Face to Face: A Leadership Guide
for Health Care Professionals and Entrepreneurs. For more information, visit
www.readfacetoface.com.
practice. Imagine a practice culture in which
the doctor/leader attributes achievements to
their staff and is the first to accept the blame
for failures. What would it be like to work in
an organization in which the leader was fully
committed and engaged in assuring that
everyone reached their full potential and
realized their individual dreams? This is an
organization that will prosper.
Now compare this to a practice culture
based on scarcity, in which recognition is
coveted by the doctor and seldom shared
with the staff. Compare it to a culture in
which the leader has an emotional need for
control. This scenario — quite different from
the abundant culture — will lack spontaneity,
creativity, and member development. This is
an organization that is in trouble. It will
likely crumble because the burdens created
by the leader’s scarcity mentality cannot
be supported by the weakened cultural
infrastructure.
Abundant cultures are participative as
well as being creative and adaptive. They are
able to tap into their vital stream of human
potential which is a prerequisite for a highly
productive and culturally mature organ-
ization. They promote self-development and
self-direction. Such organizations are the
icons of their industries.
Herb Kelleher, the untraditional CEO of
Southwest Airlines, said this about his
organization’s culture: “A financial analyst
once asked me if I was afraid of losing
control of our organization. I told him I’ve
never had control and I never wanted it. If
you create an environment where the people
truly participate, you don’t need control.
They know what needs to be done, and they
do it. And the more that people will devote
themselves to your cause on a voluntary
basis, a willing basis, the fewer hierarchs and
control mechanisms you need.”
Is it any wonder that numerous studies
have proven that organizations that create
cultures based in abundance are significantly
more profitable than those organizations
whose culture is scarcity-based? n
.
Building Stronger SmilesSpecializing in the design, building, and remodeling of dental offices.
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 13
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com14
If you make it to retirement in one piece without suffering
too much physical damage, then it’s a dream come true. You
are now ready to spend endless hours on the golf course,
fishing, hunting, visiting grandchildren, and taking trips to all
sorts of exotic places. Welcome to the “golden years”, the
so-called autumn of your life, seemingly limitless hours in
pursuit of personal happiness.
Is it your lifetime dream, or the dream of a lifetime? After 20
or 30 years of practicing dentistry it’s finally time to put down
the handpiece, get off that stool and walk out of the office… a
free man (or woman, as the case may be). It was a race to the
finish line… retiring before clinical dentistry took out your back,
neck, shoulders, etc.
It’s a dream all right, and for most dentists who have spent
their lives doing dentistry, they discover that sooner or later the
dream ends and it’s time for them to wake up to reality. There
are noted exceptions, of course, but many dentists begin to tire
of the “ings” of retirement such as golfing, fishing, hunting,
skiing, traveling, reading, watching and playing. Dentists
accustomed to “running their own show” (actually the show was
running them) for decades would soon discover that they lacked
a reason to get up in the morning. There was no longer any
schedule to follow, patients to treat, staff to direct and business
to do, and some of them find that they are now lacking direction
in their life.
The average working dentist devotes 33.33% of his/her
working life commuting and practicing dentistry, sleep takes up
another 33.33%, and 33.33% is used for personal needs, family
time, socializing and recreational pursuits. When you retire, you
are doubling the time available for recreation, and what you
soon discover is that all play and no work makes Jack a dull boy
(or Jill a dull girl).
So, does this mean you should never retire? Should you forget
about the “dream” and just work until you die or become
disabled? Absolutely not! Retirement itself may or may not be
the right goal for you. Instead of retirement being the primary
objective, dentists should focus their attention on reaching
financial independence. Financial independence means you can
do what you want (within reason), with who you want, if you
want, and when you want to do it. That’s called “Quality of Life”
and that is what your lifetime goal should be.
You weren’t born a dentist and you don’t have to die a dentist.
So what can you do with the rest of your life when dentistry is
all you know? Well, the first thing is to stop thinking like a
clinician and start thinking like a dental businessperson. You’ve
got all of those years of dental experience behind you, and years
to live ahead of you. As a dental entrepreneur, you take this
experience and put it to good use. If you invest your money in a
business you know already (dentistry) and work to grow this
business so that your career status changes from clinician to
entrepreneur, then this changes everything.
Dental entrepreneurialship is a great alternative to just
“hanging it up” and calling it quits. It opens a new chapter in
your career that can be far more rewarding than those years
spent just being a clinician. You can make a lot more money and
would no longer be tied to a chair, your “golden years” can take
on a whole new meaning. You can afford to take the time off you
want, and afford to go where you want and when you want. Your
life can really take a change for the better, and you no longer
have to concern yourself with a clinical related disability.
If you don’t see yourself “retiring” and driving off into the
sunset someday, if you think that you’d rather use your
experience to enter into another, perhaps more rewarding
phase in your career, if you would like a new challenge and
freedom from the chair, then consider practice ownership…
again! No mask or gloves required! n
Richard V. Lyschik, D.D.S., FAGD, is one of AFTCO’s leading innovative
Senior Analysts who has helped over 2,900 dentists in associating, buying,
expanding, or merging and guided older, disabled and/or “burned out” dentists
to sell their practices. Dr. Lyschik’s clients have seen the considerable
benefits of incentive programs, pension funding plans and increased
productivity through his guidance. There is no substitute for experience in this
business. Who better could you choose to talk to about your future transition
plans than a seasoned fellow dentist, a recognized premier transition expert,
and an AFTCO Analyst of the Year Award winner? Check out the impressive
AFTCO website at www.AFTCO.net, then call for a free appraisal and a
no-obligation consultation with Dr. Lyschik at your office or the AFTCO office
in Dallas, TX at (214) 893-0410 or 1-800-232-3826.
RETIREMENT OR
ENTREPRENEURIALSHIP?by Richard V. Lyschik, DDS, FAGD
money matters
quality of care
Quality of care issues range from “my
dentist pulled the wrong tooth” to “my
dentist’s office is unsanitary”. These
allegations are very common and are
routinely investigated by the State Board
of Dental Examiners (SBDE). The
majority of these complaints are
preventable. The three most common
reasons for quality of care complaints are:
The patient perceived a lack of
empathy from you and/or your
staff. (Note: your patient’s perception
trumps reality.) Take your time with
your patients. Develop a good chairside
manner. The extra two minutes you
spend actually listening to your patient’s
concerns might well save you $2,000
(or more) in fines, not to mention a
huge headache.
Your patient could not commun-
icate with you because of
interference by your office staff
(quite common). Don’t hide behind your
staff. Interact directly with your patients
and listen to their concerns. Train your
staff to bring serious issues to your
attention immediately.
Patients notice unsanitary con-
ditions in your office. Or, they see
that the staff is not using proper
sanitation techniques. Patients are much
savvier and more educated nowadays
and they will often catch sanitation
issues. These complaints also often come
from disgruntled employees.
Here’s the kicker, many quality of care
complaints are ‘unfounded’ and would
likely be dismissed except for the fact
that the dentist’s records contain record
keeping violations. Any record keeping
violations that surface while the SBDE is
investigating complaints against you will
likely result in fines and possibly other
disciplinary action.
poor record keeping
Record keeping violations are, by and
large, one of the most prevalent problem
areas for dental professionals. Even in
the most squared away practice, we often
find record keeping issues. Many of
these issues are simply caused from
practitioners’ lack of knowledge and
training. While these bad habits may
go unnoticed for years, rest assured
they can quickly become your worst
nightmare once discovered.
Here are three phrases to keep in mind
while preparing patient documentation:
If you fail to write it down – it did
not happen. You did not discuss it with
the patient – it did not happen! No
exaggeration! Take your time when
documenting patient care and patient
interactions. The time you spend on
documentation may really pay off
one day.
When in doubt, write it out! If you
wonder whether you should document
something then you most certainly should.
Detailed records may be the key to your
(CONTINUED ON PAGE 22) u
FOUR ISSUES that get Texas dentists in
– and how to avoid them!by Duane Tinker
Quality of care issues, poor record keeping, dishonorable
conduct and advertising violations are four issues that get
Texas dentists in trouble. In this article we will look at each
of these issues a little closer.
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 15
WHY WE NEED YOU:
All proceeds benefit Community
Dental Care (CDC). The 6th Annual
SMILE Walk & Run proceeds will benefit
low-income, uninsured children, seniors,
HIV patients, and the homeless who
have no other dental resources.
CDC has received funding from the
City of Dallas from its general fund since
1982. This was reduced last year from
$675,000 to $96,000 and this year we
are in jeopardy of losing this all together.
Our CDBG grant from the City of Dallas
has also been reduced 50% from
$200,000 to $100,000. As a result, CDC
will see 400 fewer children.
Very recently, our second mobile
dental unit caught fire and is a total loss.
In collaboration with Dallas County
Dental Society, this unit provided dental
care for those in need in the Seagoville
area since November of 2010. Currently,
there are no plans to replace.
WHOWE ARE:
Since Community Dental Care was
established as a nonprofit organization
in 1982, the population it serves has
grown by more than 1 million people.
CDC has become the largest nonprofit
provider of routine and preventive dental
care and dental health education
in Texas. The organization operates
twelve Community Dental Care centers
in Dallas, Carrollton/Farmers Branch,
Garland, Irving, McKinney and Plano,
and is the largest nonprofit provider of
quality, routine and preventive dental
care and dental health education to low-
income individuals in Texas. Through
the generous support of Parkland Health
& Hospital Systems and Crystal Charity
Ball, CDC opened its 12th location in
Pleasant Grove on June 2, 2011. Also in
collaboration with Parkland Health &
Hospital Systems, CDC started our first
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com16
6th Annual
SMILE Walk & RunSeptember 10, 2011
HELP PROVIDE DENTAL CARE TO THOSE IN NEED – JOIN US FOR A DAY OF DENTAL FUN!
Gather with friends, family, co-workers, sponsors, vendors, and other
community dental supporters for fun, snacks, music, entertainment,
games, bounce house for the children, clowns, balloons, free parking,
event t-shirt, prize drawings and more!
Come together to support dental care needs in your community and help
yourself accomplish a one-mile, 5K or 10K course around the centrally located
Bachman Lake scenic course in Dallas, Texas.
Registration time: 7:00 a.m. Start time: 8:00 a.m. If you are not able to
participate, you can visit our website for easy on-line donation.
Trophies for the largest team and best t-shirt design will be given away.
See our website for registration, team building and fundraising tips and details.
www.smilewalkandrun.org
community news
mobile dental unit that visits the Nexus
Recovery Center, The Family Place,
Promise House, Genesis Women’s
Shelter and Volgel Alcove. The Nexus
Recovery Center is a homeless shelter for
substance abuse individuals, Volgel
Alcove is a daycare for homeless children
and the other locations are shelters for
women and children who are victims of
domestic violence.
Last year, CDC provided more than
46,000 visits to 15,500 patients,
including children, adults, seniors,
patients with HIV/AIDS and the
homeless. The CDC dental center at The
Stewpot, an agency serving the homeless
in Dallas, provided 2,700 visits last year
to homeless children and adults at no
charge. The majority of patients (70%)
who receive treatment at the dental
centers are children. Patients from
families with incomes at or below
200-300% of the national poverty level
(which is defined as approximately
$30,000 for a family of four) receive
services for an affordable, reduced fee.
CDC has a full-time staff of 77, part-
time staff of 20, and 65 volunteers.
Dental students, residents, and hygien-
ists from Baylor College of Dentistry and
the Collin County Hygiene Program
receive hands on experience by
performing their clinical rotations
throughout the CDC Dental Centers.
CDC has been a United Way agency
since 1992 and is currently supported by
approximately 30 different funding
sources. Specialty care procedures in the
areas of endodontics, orthodontics,
periodontics and oral surgery are
referred to Baylor College of Dentistry
and Parkland Oral Surgery.
For more information on the SMILE
Walk & Run and to inquire on how you
can sponsor and/or sign up to be a
vendor, visit www.smilewalkandrun.org
or contact Rachel Sandoval, SMILE Walk
& Run Coordinator at 214-879-7100. n
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 17
Having spent a fair amount of
time in wine stores searching
for the next great QPR
(Quality-Price-Ratio) to try,
I’ve found myself buying a
bottle from the Spanish aisle
more than ever before. Across
the board, today’s Spanish
wines offer more bang for the
buck than wines from any other
parts of the world.
Spain has more land under
vine than any other country in
the world and many of the vineyards are more than 50 years old.
With more than 140 grape varietals, Spain is one of the world’s
most varied wine cultures. Adding to the complexity, there is a
hierarchical classification system, Denominacion de Origen,
similar to the AOC system used in France and Italy – 72 regions
have a status of QWPSR (Quality Wines Produced in Specific
Regions). Labels on these wines carry the region’s name but
typically don’t disclose the grapes in the bottle, leaving most
buyers guessing about what kind of wine they’re actually getting.
Prior to the 1990’s, Spanish wines were seldom on anyone’s
list of favorites. While there were wines that received measured
amounts of praise from the pundits, hundreds of small wineries
were stuck with archaic winemaking techniques that turned
high-grade grapes into rustic, low quality wine. But as the
world’s palates began to appreciate better wine and prices
started to rise, wine entrepreneurs began looking for under-
developed raw materials with which to make good wine. Spain
quickly came up on their radar screen and two persistent
oenophiles, Jorge Ordonez and Eric Solomon, scoured the
country and worked with wineries that now produce some of the
country’s best wines. Ordonez imports 130 wines from 40
different Spanish wineries while Solomon’s European Cellars’
operation brings in wines from more than 65 Spanish producers.
Reds and whites in all price ranges are part of the mix. While
individual tastes vary, it is probably safe to say that you’ll be
happy with a bottle of wine bearing Jorge Ordonez’ or Eric
Solomon’s name on the label.
We’ll focus on the Grenache grape (Garnacha), the most
common red grape grown in Spain, one of the most planted
varietals in the world and probably best known as an important
component of the wines from Chateauneuf du Pape and
Gigondas in the Southern Rhone areas of France. It is grown in
large areas of Northeastern Spain where it is combined with
Tempranillo, another common grape, to make wines from
Navarre, Rioja and Priorat. Grenache ripens at relatively high
sugar levels and usually yields higher alcohol in the wines it
produces. No longer just a blending varietal, wines made from
100% Grenache are easily found in most wine shops and prove
to be exemplary at all price levels. They’re dark purple in color
with ripe black cherry, raspberry, spice and smoke on the nose
and palate. The wines are smooth and easy to drink, juicy but
not “grapey” and have enough backbone to stand up to most
foods. Here are a few that I really like:
Las Rocas ($10) – an Eric Solomon project that first
introduced a 2002 vintage of old vine Grenache to the United
States in 2003. There’s an “Old Vines” version that’s a little
bigger with a slightly higher price tag. Both arrived with rave
reviews from Robert Parker (Wine Advocate).
Evodia ($10) – Solomon sold the Las Rocas operation to
Gallo in 2009. Known as “Las Rocas II”, Evodia is wine from the
same Calatayud region using the same winemaker but Grenache
grapes from a higher elevation.
Tres Picos ($16) – A bit more elegant than the Las Rocas/
Evodia, but plenty of red and dark fruit, flowers, spice and a long
finish. This wine is from Bodegas Borsao, a Jorge Ordonez
winery, and has a little brother, Borsao ($7), made of 85%
Grenache and 15% Tempranillo that’s also a good buy. The 2009
Tres Picos received a 92 rating from Robert Parker.
Artazuri ($10) – A Wine Advocate 91, this winery takes full
advantage of the excellent 2009 vintage to make a dense, rich
wine full of spices and black cherry fruit. It’s user-friendly today
but can last several years in the bottle. One of the better values
around.
Alto Moncayo ($45), et al. – If you’re a fan of bigger wines,
the Alto Moncayo winery will definitely deliver. Its namesake
wine is deep purple in the glass with a bouquet of lilacs, dark
chocolate, cola and spices. Blackberries, dark cherries, licorice
and coffee flavors mix with lush tannins on the palate to produce
a long, spicy finish. This wine’s big brother, Aquilon ($100+),
can hold its own with any of the big Napa wines that cost twice
as much. Its little brother, Veraton ($28), is a mouthful of
velvety, rich black and red fruits accented with cinnamon and
smoke. All are Jorge Ordonez offerings made in partnership with
Dan Phillips and winemaker Chris Ringland, the duo that also
makes big, concentrated Australian wines.
Great wines at great prices… what more needs to be said?
For Great Wine, Habla Español !by Kim Clarke
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com18
How do you get 240 hours of complete office
redesign in a 40-hour work week?
Ask Dr. Sandra Armstrong, Dr. Amy Watts and their staff of
Southlake Texas. Dr. Armstrong started a Pediatric Dental
Practice in Grapevine/Southlake 20 years ago, which has grown
leaps and bounds extending beyond what her lease space could
manage. With the continual advancement of dental technology,
professional offices must also advance and be able to
accommodate these changes. In a pediatric practice, patients age
and their needs may become more complex over time as well.
Due to those facts, Dr. Armstrong’s original design, with outdated
structures and everyday wear and tear, needed drastic and
immediate attention. The doctors and patients alike were ready
for a breath of fresh air that only a professional office design firm
could remedy.
“The project team was chosen for this daunting task based on
their commitment to approach the project with budget sensitivity
while executing the work with tremendous speed and
professionalism,” states Dr. Armstrong.
Every surface of the dental office, with the exclusion of the
technical dental equipment, was modified. Ceilings, walls, floors,
window treatments, cabinetry and furnishings all received a
complete facelift. The success of the entire project hinged on the
ability to maximize the urgency of every single square foot of the
office without making any structural changes to the current finish
out. In reality, the design and construction team transformed
the office both aesthetically and functionally without moving a
single wall.
Following the plans and project budget, Dr. Armstrong was
forced to make a critical decision that would set the tone for the
entire project experience: the construction schedule and how it
would affect her patient care.
As we know, few things are more stressful than the disruption
of a business or home that results due to a construction project.
Those who have lived through that nightmare are likely to
dismiss the prospect of ever remodeling again. The constant
interruptions and perpetual mess inherent in a construction
project is overwhelming. Office downtime should be minimized
to reduce patient inconvenience and loss of revenue which can
be significant with projects of this sort.
In December, Dr. Armstrong was presented with two options
for consideration regarding the schedule; to remain in business
during construction and break the project into smaller phases –
requiring the contractor to
work nights and weekends to
accomplish the work, or
schedule the work using
concentrated efforts and round-
the-clock labor to condense the
time of construction and thus
minimize the period of disruption for the business. Contractor
Judy Doan suggested the compressed schedule due to the fact
that it is less stressful for the doctors and staff as well as more
cost effective due to labor efficiencies. Either approach can
provide great success, and depends on individual circumstances
for each practice.
After careful consideration Dr. Armstrong determined that
the best time for construction would be a week in January 2011.
The timeline was carefully planed with the scheduling demands
of the practice as well as the promised date for furniture and
product delivery. Once the dates were determined, the
commitment was made to reopen the office one short week
later – fully completed with a new design.
The design was presented, an economical budget and
schedule were approved and orders were placed. The design team
worked behind the scenes managing a flurry of deadlines with
their constant attention to detail ensuring all products arrived on
time and in excellent condition. Inventive and creative solutions
are required from the team when unexpected delays or damages
occur, thus constant communication with all manufacturers and
freight carriers remain critical.
BEFORE
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com20
“Well, that was fast.”by Beth Thiel
[ ]
The contractor is, of course, on a separate but similar journey
with meticulous scheduling to ensure that once the construction
begins, not an hour is wasted. Contingency plans are put in
place to ensure that there are no surprises that cannot be
overcome. The best plan to avoid complications is to “expect
the unexpected”.
Once the team had the overall scope and a fully dedicated
work force, the renovation of Dr. Armstrong’s office began. As
with any renovation project, it is important that the design team
and contractor work carefully together while the project is in a
moldable state, tweaking the design and adapting to unknown
conditions that often surface during renovation. Case in point,
when developing the time frame for the remodel, a winter ice
storm that hit North Texas, paralyzing the city for the better part
of the week was not on anyone’s radar. True to form however,
our resourceful contractor had a contingency plan in place and
arranged lodging for the crew near the jobsite. The project team
held true to their commitment to meet the deadline – regardless
of the disastrous weather!
So, how do you get 240 hours of work performed in
a 40-hour work week?
Sandwich the “work week” between two weekends and work
two crews in 12-hour shifts. This simple math expands a typical
40-hour work week into 240 hours of effective definitive labor.
Dr. Armstrong confidently handed her keys to the contractor
on Thursday, the 19th of January. With one work week closed,
the doors re-opened gleefully at 6:59 a.m. on Monday the 31st as
a new office, with a rich new life. It can be done. The transition,
as perceived by the doctors and the team, was painless,
professional, and economical.
The paradigm shift of redefining a contractor’s work week
can provide new meaning to any construction project by
removing the limitations of “normal working hours”, and
combining that with meticulous planning and a dedicated
workforce. These complex yet advantageous models for effective
transformation can now provide pleasure of renovation.
How do we measure the success of a project? Happy faces on
the doctors, their team, the mothers, the patients and many
current and future referrals. Most importantly, Dr. Armstrong
breathed a sigh of relief. As she says, “That was easy!” n
The office of Sandra Armstrong received a 2011 ASID Design
Ovation Award for Excellence in Healthcare Design.
Thiel and Thiel is an award-winning architecture and
interior design firm based in the Dallas/Fort Worth
area that offers a comprehensive range of services
including architecture, interior design, graphic design,
procurement and installation services. Owners Beth
and Kurt Thiel have handpicked professionals from
across the design world to make up their team, who
create complete brand strategies that are exclusive
to each client and to each property. Go to
www.thielandthiel.com to learn more about the firm’s extensive array of
integrated services and review their substantial portfolio.
www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 21
(CONTINUED FROM PAGE 15)
survival during an investigation or other
legal action.
There is no such thing as “too
much documentation”. It doesn’t
matter if you write a book about a patient
encounter. If that’s what it takes to help
you remember a particular incident or
encounter 1, 2, or 5 years down the road
it is better to have written down “too
much” than not enough. Never trust
your memory!
poor conduct
Dishonorable conduct is a broad
category with violations that range
from “allowing auxiliary personnel to
perform impermissible duties” to “over-
diagnosing to obtain a higher fee.” This
catch-all includes:
• patient abandonment;
• expired licensures;
• criminal misconduct;
• fraud;
• drug diversion (includes prescribing
to family, staff or friends for non-dental
purposes);
• permitting, allowing or employing
unauthorized persons to practice
dentistry or dental hygiene (expired or
cancelled licenses);
• failure to comply with the terms of a
Board order;
• inability to practice safely (either due
to drug/alcohol or physical impairment);
• failure to comply with Medicaid,
insurance or other regulatory laws;
• participation in conduct likely to
disgrace, degrade or discredit the dental
professional or the dental profession.
There are a few key steps you can take
to mitigate dishonorable conduct issues.
Supervise your staff properly. Make
sure you do not allow them to cut
corners, practice beyond their scope or
participate in unethical behavior.
Keep all of your licenses, including
DPS and DEA registrations, up to
date. Writing a script on an expired
registration is not worth the 6-digit fines
we have seen practitioners settle for with
federal and state agencies.
Above all, always behave in a
manner that exemplifies you as a
professional.
advertising violations
Advertising violations – we know, the
rules aren’t fair, they’re too restrictive,
the rules of advertising are archaic,
etcetera, etcetera. We feel your pain. The
good news is, we have learned the SBDE
may be about to review Business
Promotion rules. For now, the rules
stand and they are vigorously enforced!
It does not matter that your marketing
people are unaware of the rules; the
dentist is held responsible for violations.
You can be fined up to $3,000 per
violation, per day. In our experience
most advertising issues reported to the
SBDE contain more than one violation.
Learn the rules. Play the game. It is a fact
that advertising is important to your
bottom line. Don’t give up.
These are the four top reasons we see
dental professions in trouble with the
Texas SBDE. Non-compliance can be
very expensive and quite harmful to
your reputation.
At this point you have two choices:
1 You can continue working in
your practice, oblivious to the
dangers you are either not aware
of or are avoiding.
2 You can work on your practice
to identify and help you
correct any dangers that are likely
lurking in your office.
Duane Tinker, a former Texas State Board of
Dental Examiner investigator, is a partner of
Dental Compliance Specialists, LLC. For more
information or to schedule an audit of your
practice, go to www.dentalcompliance.com or call
682-325-8465.
ADVERTISER’S INDEX
AFTCO ............................................inside back cover
Bloom......................................................................22
Dental Keynote Concepts .........................................5
Destiny Dental Laboratory ......................................22
Med Dent Advisors..................................................17
Med+Tech Construction .............................back cover
Ray Bryant Photography.........................................19
Structures & Interiors ..............................................13
Thiel & Thiel.....................................inside front cover
Tina Cauller.............................................................17
blooma flower studio
l FRESH FLORAL ARRANGEMENTS
TO BRIGHTEN YOUR RECEPTION AREA
l FLOWERS FOR ALL OCCASIONS
NORTH TEXAS DENTISTRY | www.northtexasdentistry.com22
Call 1-800-232-3826 today for a free practice appraisal, a $2,500 value!
AFTCO is the oldest and largest dental practice transition consulting
firm in the United States. AFTCO assists dentists with associateships,
purchasing and selling of practices, and retirement plans. We are
much more than a practice broker, we are there to serve you through
all stages of your career.
Ahmed El-Halaby, D.D.S. has acquired the practice of
Thomas M. Smith, D.D.S. - Longview, Texas
Randell S. Terry, D.M.D. has acquired the practice of
Robert W. Gilbreth, D.D.S. - Wills Point, Texas
AFTCO is pleased to have represented all
parties in these transactions.
Helping dentists buy & sell practices for over 40 years.
WWW.AFTCO.NET
Call 1-800-232-3826 today for a free practice appraisal, a $2,500 value!
Call 1-800-232-3826 today for a free practice appraisal, a $2,500 value!
Call 1-800-232-3826 today for a free practice appraisal, a $2,500 value!
Call 1-800-232-3826 today for a free practice appraisal, a $2,500 value!