November 2014 Volume LIV, Issue 11

UAMS Nurse Remembrance Program LaunchedBy Norman Swope, RN – Chair, Image Council

Nurse Remembrance Continued Next Page

Dear Colleagues,I am amazed as I find myself preparing to wish each of you a Happy Thanksgiving! 2014 has proven to be both an exciting and a challenging year. We have: • Weathered the implementation of a new

integrated electronic health record• Continued to improve the care associated with

nurse-sensitive quality indicators• Completed our NDNQI Nurse Satisfaction

Survey with high participation and much improved results

Continued Next Page

If you attended the Nurses Week Professional Practice Fair this past May, you may have seen information about the Nurse Remembrance Program. The purpose of the program is to ensure that current UAMS nurses, retired UAMS nurses, and current UAMS College of Nursing students are not laid to rest without receiving proper recognition for their dedication to UAMS and the patients they served.

It all got started when UAMS Peds/Neonatology nurse

Tammy Drake read an article about a nurse remembrance program at a hospital in another state. It caused her to question why UAMS didn’t have something like that in place for our nurses. Through the Issue Referral Program, the task of answering her question was sent to the Image Council, which then identified the need for a sub-committee to address it.

Comprised of Drake, Cheryl Schmidt, RN – College of Nursing, Jana McConnell, RN – Peds/Neonatology, Joe Jimmerson, RN – Magnet Program Manager, Candy Gregory, RN – Float Pool, and myself, the sub-committee devised a functioning program to provide the families and co-workers of UAMS nurses who have passed away with an outlet for their grief.

Over time, the group created a remembrance tribute as a way of acknowledging not only the nurse’s service to UAMS, but to the nursing profession as a whole. The tribute consists of a keepsake medallion, a card personally signed by current UAMS staff members, and a presentation folio displaying an original poem written by a UAMS nurse. Official presentations of the remembrance tribute may be conducted with families and co-workers in private, at a memorial service, or on the unit where the nurse worked. The UAMS Nurse Remembrance Program – the first of its kind in Arkansas –

CNO Spotlight Continued from Page 1

• Remained in continual readiness mode for our unannounced survey by The Joint Commission (as we continue to await their arrival each Monday morning!)

• Maintained the focus of providing compassionate, patient- and family-centered care

WOW! As always, I would like to acknowledge the recipients of our monthly recognition awards:•Outstanding Nurse of the Month:

Carrie Carbonaro, RN III – Unit H9

•MVP: Jim Bradford, Registered Respiratory Therapist – Unit E4

•Ambulatory Employee of the Month: Gale Moore, Access Coordinator II

•Outstanding Area of the Month: Otolaryngology Clinic

As we move into the holiday season, I hope each of you will have the opportunity for relaxation with friends and family. Please know that as I consider the many things I have to be grateful for this season, each of you will be on that list. Wishing you the Happiest of Thanksgivings!

Sincerely,

is staffed by volunteers and financially supported by the Center for Nursing Excellence fund. Participation in the program is voluntary and only happens at the request of the family.

If you are interested in being one of our Nurse Remembrance Program volunteers, please contact the CNE office at: centerfornursingexcellence@uams.edu.

Nurse Remembrance Continued from Page 1

Heather Schmiegelow Serving as HIPAA Campus Coordinator The Institute of Compliance is pleased to introduce our newest staff member, Heather Schmiegelow, JD!

Heather began serving as the HIPAA Campus Coordinator about five months ago. 

Prior to joining Team UAMS, she most recently served as the Administrative Director of Risk Management at St. Vincent Health System in Little Rock. Heather earned a Bachelor of Arts degree from Washington and Lee University in Lexington, Virginia and her law degree from University of Arkansas, School of Law in Fayetteville.

She began her career in health care as the Director of Risk Management/Compliance Officer at St. Mary’s in Rogers, Arkansas, currently known as Mercy Medical Center.  After St. Mary’s, Heather worked as an attorney in private practice in Northwest Arkansas with a focus in health care. 

Heather enjoys traveling with her husband, playing outside with her two sons, ages 2 and 5, and running. Please feel free to schedule a meeting with Heather to discuss the role HIPAA plays in your department. You can contact Chimera Hampton, Business Manager at cchampton@uams.edu or (501) 603 1379 for scheduling.

Heather Schmiegelow, JD

The Professional Nursing Organization’s Image Council is proud to announce Jim Bradford, Registered Respiratory Therapist (RRT) on Unit E4 - Med/Neuro ICU, as our Most Valuable Partner (MVP) for November 2014.

Jim has been a member of Team UAMS since 1982!

Carrie Carbonaro is November Nurse of the Month!By Nisa Trenthem, RN, BSN, ADON – Image Council

November MVP is E4’s Jim Bradford!By Traci Altman, RNC-OB, BSN

Continued Next Page

Carrie Carbonaro, RN IIIUnit H9

Jim Bradford, Reg. Respiratory Therapist

Unit E4

Please join the Image Council of the Professional Nursing Organization in congratulating Carrie Carbonaro, RN III as our Outstanding Nurse of the Month for November. Carrie began her career in patient care by working as a PCT. This led to her attending the Baptist Health School of Nursing. She first graduated as an LPN, and then later, as a registered nurse. She has worked in a variety of settings including: Med./Surg., ICU, Pre-op, PACU, dialysis and as house supervisor. Carrie currently works on H9, the Transplant/Nephrology unit. Carrie had a defining moment that prompted her decision to become a nurse. She stated, “Once I took care of a gentleman who was in a coma in ICU.  I was in the float pool and didn’t go back to work in the ICU for several weeks.  However, one day while I was walking down the hallway on another unit, I heard a man calling out my name.  I turned and he walked up to hug me and

Jim’s co-workers had to following to share about him:

“Jim’s calming and laid-back attitude makes him a wonderful co-worker. He is always willing to help with questions, in-services, and repositioning patients. He also bakes the best chocolate cakes! Jim takes the time to speak with family members and carefully explains the patient’s condition and has a way of calming patients and families in stressful situations.”

UAMS is honored to have such a respected RRT on the E4 team. Jim will be missed after his retirement later this year by both patients and co-workers. His dedication to patient- and family-centered care will be a hard act to follow. Congratulations, Jim!

said ‘Thank You for taking such good care of me and talking to me like I was still a human being in ICU.’ That experience changed my life. I have never wanted to do anything else.” When Carrie was asked about her favorite part of being a nurse, she replied, “I love nursing for many reasons. First, I love taking care of

Nurse of the Month Continued from Page 3

November 2014 – Otolaryngology Clinic

Congratulations to the Otolaryngology Clinic for being selected as the Outstanding Area of the Month for November! Paula Patrick is the Assistant Practice Manager.

Nursing staff members say they enjoy working in the Otolaryngology Clinic because:• “It’s always changing, and I’m always learning

something new.”

• “I like being the liaison between nursing and other disciplines for optimal patient care.”

• “I love it; it helps me take care of patients.”

Patients who visited the Otolaryngology Clinic shared the following patient satisfaction comments with surveyors:• “Excellent staff; their courtesy and professionalism

went above and beyond. I can’t say enough good things about them.”

• “I really admire the extraordinary services provided by the clinic to their patients – especially me.”

• “I feel the clinic staff has my best interest at heart and I thank you for a wonderful facility that I can count on.”

Keep up the good work with patient satisfaction and customer service, Otolaryngology Clinic!

Moore is Employee of the Month for Ambulatory ServicesThe Ambulatory Employee of the Month Program was created to recognize outstanding performance by the honoree, and/or an outstanding contribution that improves the way Ambulatory Care Services serves patients or fellow staff. 

OCTOBER 2014Gale Moore, Access Coordinator II – OPC Ambulatory Business CenterGale was nominated for the Ambulatory Employee of the Month award by co-workers who shared the following about her:

• “Gale is a team player who goes above and beyond the call of duty.”

• “She loves her job and never hesitates to go the extra mile.”

• “She is friendly and kind to our patients. One patient took the time to email recently just to say, ‘Gale is awesome!’”

• “Gale welcomes extra duties and projects without hesitation and with a smile.”

• “She is loyal and dedicated and always puts patients first – truly reflecting the Patient- and Family-Center Care model.”

• “Gale strives for perfection in her work and has become a trusted resource for others.”

Congratulations, Gale! The things you do to help both patients and co-workers makes you stand out as an exemplary employee and role model to others. Thanks for all that you do!

Gale Moore

people. Second, my co-workers on H9 are amazing! We are all just like family, and we share laughter, tears, and everything in between. I love H9.” Carrie has been married for seven years and has two children. She enjoys spending time with her family and attending Cornerstone Fellowship Church in Sherwood. We are so glad that Carrie is a part of the UAMS team. If you see her around the hospital, please take a moment to thank her for the dedicated service to others and for the comfort, hope and healing she provides each and every day with our patients and families.

For Dec. 2014: Wed., Dec. 3, 5 p.m. Send to: JGRunkle@uams.eduDEADLINE:

An Announcement about Flu Shots and Surgical Masks At least 82 percent of the more than 16,000 UAMS employees, students, volunteers and vendors (including 92 percent of employees) have received flu vaccinations since they became available.The prompt attention given the call for employees and students to get vaccinated reinforces the commitment to creating a patient- and family-centered environment at UAMS.Influenza has already been documented in Arkansas this season, therefore upon the recommendation of Student

and Employee Health and Infectious Diseases physicians, UAMS will require all employees and students who have not had a flu vaccination and have an approved exemption to wear surgical masks while at any UAMS campus. This requirement is effective immediately.Wearing the mask will reduce the risk of spreading or contracting the flu virus.Additionally, new employees and students who have not yet received a flu vaccination and are without an approved exemption also must wear a surgical mask.Employees and students are asked to change masks daily. Masks must be worn while at work until the Arkansas Health Department declares an end to flu season. An N-95 mask is not required.Department managers should provide free masks to employees and colleges should provide free masks to students who are required to wear them. Masks can be ordered at department or college expense through SAP using item #91960. Each box contains 50 masks and costs $2.65. For those on the main campus, masks also are available for pick-up at Central Supply on the Walker Annex dock.Flu shots are still available at UAMS Employee and Student Health. The satellite clinic on the ground floor of the Central Building is open from 7 a.m. to 3:30 p.m. Monday through Friday. The main clinic at Family Medicine is open from 8 a.m. to 4:30 p.m. Monday through Friday.For exemption forms, clinic hours and more information about the UAMS policy on vaccinations and screenings, visit the Employee and Student Health website.Employees who have not had a flu vaccine and do not have an approved exemption are subject to progressive disciplinary action as outlined in Administrative Guide 4.5.18. Students are subject to their college disciplinary policies. New employees are required to have documentation of all required vaccines and medical screenings within 31 calendar days of employment.

Unannounced MOCK CODES are being conducted periodically in units, clinics, and common areas to evaluate response time and code management.

DO YOU NEED TO PRACTICE?

MAYBE YOU COULD USE A REFRESHER IN: � Code Blue � First Responder Duties� LifePak 20 � AED� Crash Cart

Don’t miss this chance to sign up for the last Mock Code Blue Practice Session of 2014 in the UAMS Simulation Center (old ER):

Dec. 4 & 5 – ED II Concourse10 a.m. to 5 p.m.UAMS Blood Drive If you donate at an American Red Cross

Center, please sign in there to credit UAMS.

SATURDAY DEC. 6, 2014

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10th AnnualNURSING EXPOCelebration

ONE DAYONLY!

ThinkNurse.com

PUBLISHING CONCEPTS, INC.

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On-DemandPatient Education Videos

Cancer180 Coping with Cancer181 Realities of Chemotherapy192 Understanding Radiation Therapy215 Facing Multiple Myeloma Together (For the

Caregiver)230 Living with MDS (Myelodysplastic

Syndromes)231 Living with Multiple Myeloma [Esp.]232 Living with Multiple Myeloma290 After Your Mastectomy303 A Patient’s Guide to Radiation Therapy

Cardiovascular160 Anticoagulation Medication: Taking it Safely

[Esp.]161 Anticoagulation Medication: Taking it Safely162 Stroke: Reducing the Risk163 Stroke: Reducing the Risk [Esp.]166 Coronary Angiography & Angioplasty [Esp.]167 Coronary Angiography and Angioplasty169 Congestive Heart Failure170 Congestive Heart Failure [Esp.]174 What is Coronary Artery Disease?175 What is Coronary Artery Disease? [Esp.]220 High Blood Pressure Compliance

Diabetes106 Diabetes and Nutrition: Eating for Health

[Esp.]109 Diabetes and Weight Control: Changes for a

Lifetime [Esp.]110 Diabetes and Weight Control: Changes for a

Lifetime115 Understanding Insulin [Esp.]

Diabetes...cont.116 Diabetes and Heart Disease (2nd Ed.)117 Diabetes and Heart Disease (2nd Ed.) [Esp.]121 Diabetes and Nutrition: Eating for Health128 What is Diabetes: Type 2129 What is Diabetes: Type 2 [Esp.]132 Basic Skills for Controlling Diabetes133 Basic Skills for Controlling Diabetes [Esp.]134 Gestational Diabetes [Esp.]135 Gestational Diabetes136 Pre-Diabetes: It’s Time to Make Changes137 Pre-Diabetes: It’s Time to Make Changes [Esp.]198 A Guide to Taking Lantus (Lantus Solostar)209 Understanding Insulin226 Humalog KwikPen403 Being Prepared for Sick Days and Emergencies404 Being Prepared for Sick Days and

Emergencies [Esp.]405 Non-Insulin Medications for Diabetes406 Non-Insulin Medications for Diabetes [Esp.]

General154 Advance Directives: Taking Control [Esp.]155 Advance Directives: Taking Control158 Patient Safety: Staying Safe While you are in

the Hospital159 Patient Safety: Staying Safe While you are in

the Hospital [Esp.]189 Hand Hygiene Saves Lives193 The Amazing Gift (Organ Donation)197 Draining Fluid with the Pleurx202 Giving An Antibiotic Through PICC233 Living Well on Peritoneal Dialysis234 Living Well on Peritoneal Dialysis [Esp.]247 Options for Living with Kidney Failure [Esp.]

General...cont.248 Options for Living with Kidney Failure253 Patient Safety and Medications285 Welcome to UAMS! [Esp.]286 Welcome to UAMS!292 Intermittent Self-Catheterization-Adult

Female329 Intermittent Self-Catheterization-Adult

Male331 Intermittent Self-Catheterization-Adult

Male [Esp.]332 Intermittent Self-Catheterization-Adult

Female [Esp.]337 Pressure Ulcer Prevention401 Peripherally-Inserted Central Catheter Care402 Fall Prevention in the Hospital407 Fall Prevention in the Hospital [Esp.]

Healthy Lifestyle141 How to Beat Cigarettes142 How to Beat Cigarettes [Esp.]148 Smoking: Getting Ready to Quit149 Smoking: Getting Ready to Quit [Esp.]

Maternity/Infant/Women’s Health178 Hysterectomy194 The Power of Two: Voluntarily

Acknowledging Paternity195 Don’t Risk Child’s Life (Car Seat Safety)196 The Power of Two: Voluntarily

Acknowledging Paternity [Esp.]211 Now That Your Baby is Here: Caring for

Mother & Baby212 Now That Your Baby is Here: Caring for

Mother & Baby [Esp.]

Esp. = EspañolInformation provided in these videos does not replace the information you get from your doctors and other health care providers. Videos are for education only. UAMS does not promote the use of any specific product(s) mentioned.

Dial 526-4766 for TIGR Videos.

Program Guide

Revised 9/14

Maternity/Infant/Women’s Health...cont.217 Parenting in the NICU218 Nutrition Safety for Moms to Be [Esp.]219 Nutrition Safety for Moms to Be235 Parenting in the NICU [Esp.]243 Ark. Children’s Hospital NICU Admission246 Hysterectomy [Esp.]255 Preventing Infant Abduction259 Don’t Risk Child’s Life (Car Seat Safety) [Esp.]260 RSV and Your Baby262 Safe Sleep for Baby263 Skin-to-Skin Care264 When Baby Comes Early: A Parent’s Guide

to Prematurity [Esp.]265 How to Use a Breastpump [Esp.]266 How to Use a Breastpump279 Pregnancy – The Last Trimester288 When Baby Comes Early: A Parent’s Guide

to Prematurity299 Understanding Labor300 Deborah’s Birth301 Understanding Interventions During Labor

and Birth308 Comfort Techniques309 Cesarean Childbirth310 Understanding Newborns311 Postpartum Care312 Labor Preparation Exercises333 Crying, Soothing, and Coping334 The Period of Purple Crying335 Crying, Soothing, and Coping [Esp.]336 The Period of Purple Crying [Esp.]338 Contraceptive Choices339 Contraceptive Choices [Esp.]340 14 Steps to Better Breastfeeding341 14 Steps to Better Breastfeeding [Esp.]354 Appearance and Characteristics355 Caring For Your Late Pre-Term Infant356 Developmental Milestones357 Feeding Your Late Pre-Term Infant358 Safety and Your Late Pre-Term Infant359 Temp. Regulation and Skin-to-Skin Contact360 Making Enough Milk: Hand Expression361 Making Enough Milk: Early Breastfeeding362 Making Enough Milk: Hands on Pumping363 Making Enough Milk: Early Breastfeeding [Esp.]364 Making Enough Milk: Hands on Pumping [Esp.]365 Making Enough Milk: Hand Expression [Esp.]

Medications161 Anticoagulation Medication: Taking It Safely190 Lovenox238 Lovenox [Esp.]400 Warfarin (Coumadin): Taking It Safely

Neurology160 Anticoagulation Medication: Taking it Safely

[Esp.]161 Anticoagulation Medication: Taking it Safely162 Stroke: Reducing the Risk163 Stroke: Reducing the Risk [Esp.]165 Pathways: Moving Beyond Stroke and Aphasia173 Stroke: Brain Attack176 After a Stroke177 After a Stroke [Esp.]250 Parkinson’s Disease344 Introduction to Spinal Cord Injury345 Understanding the Spinal Cord346 Spinal Cord Injury, Causes and Effects347 Spinal Cord Surgery, Devices, Complications

and Prevention348 Spinal Cord Levels of Injury Part 1349 Spinal Cord Levels of Injury Part 2350 Spinal Cord Levels of Injury Part 3351 Spinal Cord Levels of Injury Part 4352 Coping with a Spinal Cord Injury342 Aerobics for Patients with a Spinal Cord Injury343 Exercise for Patients with a Spinal Cord

Injury

Organ Transplant229 A Gift For Life: Living Kidney Donation268 The African American Perspective in

Transplant269 The Basis of Transplant Success270 The Prograf Choice274 The Healthy Heart Perspective in Transplant284 Voices of Experience

Pain156 Pain Management: It’s Your Right157 Pain Management: It’s Your Right [Esp.]225 Intrathecal Drug Delivery Therapy242 Neurostimulation Therapy267 Taking Control of Your Pain

Patient Safety158 Patient Safety: Staying Safe While you are in

the Hospital159 Patient Safety: Staying Safe While you are in

the Hospital [Esp.]315 Speak Up at the Doctor’s Office

Patient Safety...cont.316 Speak Up at the Doctor’s Office [Esp.]319 Speak Up: Prevent Errors in Your Care320 Speak Up: Prevent Errors in Your Care [Esp.]321 Speak Up: Prevent the Spread of Infection322 Speak Up: Prevent the Spread of Infection [Esp.]323 Speak Up: Reduce your Risk of Falling324 Speak Up: Reduce your Risk of Falling [Esp.]325 Speak Up: Take Medication Safely326 Speak Up: Take Medication Safely [Esp.]

Respiratory182 Managing COPD183 Managing COPD [Esp.]184 Pneumonia: Recovery and Prevention185 COPD: Take Control186 COPD: Take Control [Esp.]199 Active Cycle Breathing Techniques258 Pulmozyme Complete Guide for CF Patients

and Caregivers302 Tracheostomy Home Care353 Tracheostomy Home Care [Esp.]

Wound Care138 Ostomy Care

TIGR Program Guide, continued...

1. Dial 526-4766 from your hospital phone.

2. You will be asked: Press 1 for English or Press 2 for Spanish.

3. You then have two options: Press 1 to enter your video code, or Press 2 to use your TV to help you browse through video titles or receive more information about services offered by UAMS.

4. Follow the instructions given to you through the phone.

To report problems with TIGR, please call 686-8084.

Instructions