BROADWAYYOUR WAY

Experience

Season Ticket Holder Guide

Show date ticket exchangeCan’t make a show on your regular day of the week? Exchange your tickets for any other performance date of the same show.

Swap-a-ShowSwap tickets for one show into another Series show or into a variety of other shows listed in this Guide.

Lowest price lock downSeason ticket holders receive today’s pricing and save money over purchasing single show tickets.

Exclusive online ticket exchangesEnjoy the convenience of exchanging your show tickets online, fee free.

Advance discount parkingSave 10% on a guaranteed parking spot in our on-site garage with an enclosed walkway to the theater.

Experience Your Exclusive Benefits*

Your Broadway Experience Support TeamOur Season Ticket Services staff is here to serve you, answer any questions you may have and facilitate the use of your benefits.

Call 216-664-6050, extension #2 or email us at seasontickets@playhousesquare.org

Buy before the publicBuy additional tickets to Broadway Series and other shows at PlayhouseSquare before the general public. Learn about your “presale” window and due dates via special email announcements.

Premium personal serviceExperience personal and attentive service from your very own Season Ticket Services representative.

Free ticket replacementNo charges for reprinting lost, damaged, or stolen tickets.

Plan your visitSeason ticket holders receive a visit reminder via email one week prior to their originally ticketed engagement. Links back to our web site feature information on dining, parking and a Frequently Asked Questions section with subjects like theater etiquette and suggested dress.

*Restrictions, fees, ticket prices and deadlines may apply for certain benefits. Please ask a member of our Season Ticket Services staff for more details.

Experience Your Exclusive Benefits*

BROADWAYYOUR WAY

Experience Jacque LargentAge 48 | DoylestownDonor and Season Ticket Holder

Favorite perk: RJF Club accessFavorite show: Memphis and

Million Dollar QuartetFavoritepre-show ritual: Dinner at the RJF Club

“Swapping” your tickets means that you can swap tickets from one KeyBank Broadway Series show into another Series show, or a list of other non-Series shows provided. You can do this just one time and restrictions do apply. Most season ticket holders take advantage of this option if there is one show they cannot attend due to a schedule conflict. They may also use the benefit when there is a show they do not wish to see due to content or other reasons. And while PlayhouseSquare does not feel that we should judge for others what is appropriate for them, we do provide this benefit so that our guests can make their own choice.

A “ticket exchange” allows you to exchange your tickets into another date of the same engagement due to schedule conflicts or illness.

Example: You’ve just returned from New York and saw Anything Goes. You may wish to swap your two tickets from Anything Goes for two tickets to Beauty and the Beast, or two tickets to Les Misérables.

Example: Your regular seats for Sister Act are on a Friday night of the first week of the engagement, but you need to be out of town for a wedding. Exchange your tickets from that Friday night to any other performance of Sister Act –perhaps the following Thursday night.

How does a “Swap” differ from an “Exchange”?

Lisa FuentesTwinsburgDonor and Season Ticket Holder

Favorite perk: Access to great seatsFavorite show: Next to Normal Favoritepre-show ritual: Dinner

How does a “Swap” differ from an “Exchange”?

Swap-A-Show Program

Guidelines:1. The deadline for swapping your show tickets is November 2, 2012.

2. Season ticket holders may swap out of one production only.

3. Swap program is available to 7-show Broadway Series season ticket holders only.

4. Tickets subject to availability and will be pulled from best available seating. Prices may vary.

5. Tickets must be swapped into pre-determined participating shows only (including KeyBank Broadway Series shows).

6. War Horse and Guys and Dolls are not eligible to be swapped out of, but may be swapped into.

7. Donors should contact Donor Services to utilize the Swap program.

8. The Book of Mormon is a 3-week engagement and inventory is limited. Though you may swap out of this show and into another, you may not swap out of the other six shows and into The Book of Mormon.

Frequently Asked Questions:Q: How do I utilize the Swap-A-Show benefit?A: Ticket swaps may be completed via phone. Please call

216-664-6050, extension #2.

Q: How long do I have to use Swap-A-Show?A: You may swap as soon as you receive your season ticket packet

and have until November 2, 2012.

Q: Why might someone choose to utilize the Swap-A-Show benefit?A: Reasons include scheduling conflicts, disinterest in a show, to

avoid certain show content, to avoid seeing a repeat production, or greater interest in a non-series show.

KeyBank Broadway Series Shows*(*You may swap out of the The Book of Mormon but cannot swap into it from another show. War Horse and Guys and Dolls do not qualify for the Swap program.)

Non-Series Shows• The Capitol Steps October 25, 2012**

The Capitol Steps is a musical parody group from Washington D.C. that began as a group of Senate Staffers who set out to satirize the people and places that employ them. They’ve been featured on NBC, CBS, ABC and PBS and have over 30 parody albums.

• Tap Dogs December 5, 2012**Set in a construction site in the steel work town of Newcastle, Australia, Tap Dogs consists of six dancers and two musicians, who combine their skills to create one incredible live theatrical performance – including tap dancing in water, upside-down and while jumping through scaffolding.

• The Elvis Birthday Tribute January 6, 2013The Elvis Birthday Tribute is a concert that covers the four main eras of Elvis Presley’s musical history. The show features songs from the Rock-A-Billy Elvis years, The Military/Movie years, the ’68 comeback special in black leather and the Las Vegas Jumpsuit years.

Q: Must season ticket holders utilize the Swap-A-Show benefit?A: No. Season ticket holders do not have to utilize Swap-A-Show. Do nothing

and you may use your tickets as mailed.

Q: Will I get my exact same seat locations when I swap?A: Not necessarily. Swap inventory will be selected from best available

seating. Prices may vary.

Eligible 2012-2013 Season Swap-A-Show Engagements

• Les Misérables February 5-10, 2013**Based on the novel by Victor Hugo, Les Misérables tells the story of Jean Valjean. Arrested for stealing and imprisoned for 19 years, Valjean is released on parole and forced to wear a ticket marking him as an outcast. He breaks parole, but instead of taking on a criminal’s existence, a twist of fate sets him on a path to a better life.

• You Say Tomato, I Say Shut Up February 5-17, 2013**After thirteen years of marriage Annabelle Gurwitch and Jeff Kahn have found “we’re just not that into us.” Based off a novel of the same name, Annabelle and Jeff prove that in marriage, all you need is love – and a healthy dose of complaining, co-dependence and Pinot Noir.

• Blue Man Group February 12-17, 2013**Blue Man Group is best known for their wildly popular theatrical shows and concerts which combine comedy, music, and technology to produce a totally unique form of entertainment. It is an intensely exciting and wildly outrageous show that leaves the entire audience in a blissful, euphoric state.

• 1964 The Tribute April 5, 2013Critics rave about 1964-The Beatles Tribute, where the music and magic combine to recreate an authentic 1964 Beatles concert complete with instruments and costumes.

* *Designates a U.S. Bank Star Performance Series show.

Jennifer and Clayton SmithAges 40 and 41 | ClevelandDonor and Season Ticket Holders

Favorite perks: Switching show dates and aisle seatsFavorite show: Rent Favoritepre-show ritual: Dinner and cocktails

As a season ticket holder, you have the option to exchange your tickets to another day of the same production in the Broadway Series.* (Sorry…refunds on your Broadway Series tickets are not permitted.)

Exchanges can be done by mail, in person, by phone, or online.

Donors should contact Donor Services to utilize the ticket exchange program.

By mail:Exchanges done by mail should include the original tickets, parking, and a note indicating preferred days and times for the exchange and must include a payment method for exchanges into a weekend performance.Mailing Address: PlayhouseSquare Season Ticket Services 1501 Euclid Ave., Suite 200 Cleveland, Ohio 44115

In person:Exchanges may be done in person at the PlayhouseSquare Ticket Office. Ticket Office hours are 11 am-6 pm, Monday through Sunday.

Weekend hours may vary between Memorial Day and Labor Day. The Ticket Office is open through the first intermission of the last show. To check hours before you visit, call the Ticket Office Information line at 216-771-8403.

By phone:To exchange by phone, call Season Ticket Services at 216-664-6050 extension #2, 9am-5pm Monday through Friday (between Memorial Day and Labor Day, hours are 9am-5pm Monday through Thursday, 9 am-1 pm Friday) .

For emergency exchange needs after normal business hours, please call the PlayhouseSquare Ticket Office at 216-771-8403.

Ticket Exchange Program

Stand-By Guidelines

If you miss your performance due to unforeseen circumstances, you may bring your unused tickets to the PlayhouseSquare Ticket Office one hour before curtain time of the performance you would like to attend, and you will be given the best available seats for that performance.

• This benefit applies solely to Broadway Series season ticket holders and to Broadway Series performances

• Seats may not be requested and held in advance• Inventory may be limited or unavailable, and seats are not

guaranteed

Please call the Ticket Office at 216-771-8403 in advance of your visit to check availability.

Online:Log into your account at playhousesquare.org to exchange your tickets online. Exchanges online can be done 24 hours a day. Tickets are exchanged and new tickets are sent to you via email in a Print-At-Home (pdf) format.

* Note: Due to high demand, we cannot guarantee that seats will be available for another performance of The Book of Mormon.

Uleto FuentesTwinsburgDonor and Season Ticket Holder

Favorite perk: Great seats and amazing showsFavorite show: Man of La Mancha Favoritepre-show ritual: Conversation over dinner and drinks

Enrich your Broadway experience by enjoying ourBroadway Buzz programs. Discover the inspiration, artistic vision and social issues behind the shows.

Buzz Pre-Show TalksEnjoy an intimate, behind-the-scenes pre-show talk hosted by “America’s Musical Theater Professor,” Joe Garry, held one hour prior to your curtain time in the Idea Center at PlayhouseSquare. Season ticket holders are provided complimentary tickets. You may also listen live on opening nights on WCLV 104.9 FM or watch video-on-demand on wclv.com.

Buzz Post-Show ChatsIf you attend on Thursday nights, you’re in for a treat. Stay after the show for an interactive chat with the cast. Questions are encouraged!

Buzz ExtraAn online newsletter that provides unique content, interviews, trivia and more. The newsletter is available one week prior to the show’s first performance.

For more information, visit playhousesquare.org/broadwaybuzz.

Experience and Engage

Carolyn LawrenceAmherstGroup Leader

Favorite show: Phantom of the Opera and Mamma Mia! Comments: Bringing groups to PlayhouseSquare is

wonderful. The whole group is usually delighted and leave much happier for the experience. The music is live, the dance is amazing and the memories last a lifetime!

Many dining options at PlayhouseSquare exist to enhance your before or after theater experience. Be sure to call ahead for hours of operation. Reservations, where applicable, are recommended.

A Café1350 Euclid Avenue Cleveland, Ohio 44115216-579-0345(Breakfast & lunch only, M-F)

Acappella Restaurant1621 Euclid AvenueCleveland, Ohio 44115216-621-7212

Alex Bistro & Bar2039 E. 14th StreetCleveland, Ohio 44115 216-274-0222alex-bistro.com

Bricco1438 Euclid Avenue Cleveland, Ohio 44115216-862-2889briccocleveland.com

Corks Wine Bar1415 Euclid AvenueCleveland, Ohio 44115216-687-9463corksplayhousesquare.com

Cowell and Hubbard*1305 Euclid AvenueCleveland, Ohio 44115216-479-0555cowellhubbard.com

Encore and Blue Bar at The Wyndham1260 Euclid Avenue, Cleveland, Ohio 44115216-615-7500wyndham.com/hotels/CLEPS/dining/main.wnt

Hard Rock Café*230 West Huron RoadCleveland, Ohio 44115216-830-7625hardrock.com

Huron Square Deli1150 Huron Road EastCleveland, Ohio 44115216-344-9236huronsquaredeli.com

John Q’s Steakhouse*55 Public SquareCleveland, Ohio 44115216-861-0900johnqssteakhouse.com

MOKO Café1505 Euclid AvenueCleveland, Ohio 44115216-589-0194mokocoffee.typepad.com

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*PlayhouseSquare Preferred Sponsor Restaurant

Experience the Extras

Morton’s The Steakhouse*1600 W. Second StreetCleveland, Ohio 44115216-621-6200mortons.com

Otto Moser’s Restaurant1425 Euclid AvenueCleveland, Ohio 44115216-771-3831allmenus.com/oh/cleveland/31859-otto-mosers-restaurant/menu/

Prime Rib Steakhouse*740 West Superior AveSuite 103-104Cleveland, Ohio 44115216-348-0300primeribsteakhouse.com

Pura Vida by Brandt*170 Euclid Avenue Public SquareCleveland, Ohio 44115216-987-0100puravidabybrandt.com

Starbuck’s1400 Euclid AvenueCleveland, Ohio 44115216-771-2541www.starbucks.com/

*PlayhouseSquare Preferred Sponsor Restaurant

PlayhouseSquare offers full bar and concessions including specialty cocktails, wraps, locally baked pastries, soft pretzels, candy and more.

We work hard to keep our pricing affordable with most items being far less than other entertainment venues.

As a not-for-profit performing arts center, we retain just a small portion of ticket proceeds to operate the theaters and provide educational outreach. We do rely on food and beverage sales to help fill the gap. We regret that outside food and beverages are not permitted in the theaters.

Food & Drink in the Theaters

While snacks and beverages purchased at PlayhouseSquare are permitted inside the theaters, please be courteous to those around you when unwrapping and consuming them.

A friendly reminder!

Sit in the first 15 rowsEnjoy shows from the unbeatable view of the first 15 rows by joining PlayhouseSquare’s exclusive Donor Circle. You’ll also enjoy members-only benefits like access to the private RJF Presidents’ Club for pre-show dining, cocktails, networking or socializing.

VolunteerDo you know someone who is looking for volunteer opportunities at PlayhouseSquare?

Visit playhousesquare.org/volunteer for adults.Visit playhousesquare.org/stars for high school students.

Your Event at PlayhouseSquareConsider the many theaters, lobbies and spaces at PlayhouseSquare for your next meeting, wedding, family reunion or any special event where a unique and beautiful atmosphere is required.

Visit playhousesquare.org/specialevents.

Make a Night of ItStay the night in the recently renovated Wyndham Hotel PlayhouseSquare. Or simply visit Encore! for pre-show dining and Blue Bar for post-show deserts.

Visit wyndham.com or call 216-615-7500.

Come as a Group! Have more Fun!Think about attending shows with your recreational, social, work, civic or faith-based group. Discounts are available for most shows.

Call 216-640-8600 for details.

Experience PlayhouseSquare

DiD You Know? PlayhouseSquare created a program to provide bus transportation so schools can afford to bring their students to live theater? Titled “Partners in Performance” we offer this service to 32 different school districts in Northeast Ohio.

PlayhouseSquare facilitated the partnership of Cleveland Play House and Cleveland State University so that each could use the Allen Theatre as their new home? All three organizations collaborated to raise the funds needed to renovate the Allen and build two new theaters to accommodate their work.

You have two new dining options at PlayhouseSquare? PlayhouseSquare has attracted noted local chef, Zack Bruell, to open his fifth restaurant, Cowell & Hubbard, in the PlayhouseSquare District. And Alex Bistro and Bar just opened in the Hanna Building on East 14th Street.

On average, PlayhouseSquare retains just 10 cents of every dollar from ticket sale proceeds. The amount is reinvested back into the theaters.

The common public perception is that ticket purchases serve as a donation. While they do help the bottom line, PlayhouseSquare must still raise $5 million each year to operate and maintain the theaters at the quality standards that our guests expect and deserve. We are committed not only to providing a variety of entertainment on our stages, but also to serving our community through educational outreach and developing the downtown area and economy.

Consider giving to PlayhouseSquare. Visit playhousesquare.org/donate to learn about our many giving levels and programs.

We thank KeyBank for their generous support of the Broadway Series at PlayhouseSquare.

BROADWAYYOUR WAY

Experience

Call 216-664-6050, extension #2 or email us at seasontickets@playhousesquare.org

Beth VanHornRocky RiverSeason Ticket Holder

Favorite perk: Great seats. It’s a standard girls night out! Favorite show: Damn Yankees Favoritepre-show ritual: Dinner out!