nstitute for tourism studies no43.pdftap into a rich bank of knowledge and expertise of top-notch...
TRANSCRIPT
economic impact of tourism development in Macao. On 21
June, we signed an MOU with the Tourism Research Centre of
the Chinese Academy of Social Sciences. This allows us to
tap into a rich bank of knowledge and expertise of top-notch
Chinese researchers in the field of tourism. Furthermore, we
have recently restructured the management team of the Tourism
College by naming a new Director of Research and three new
Coordinators. We are confident that all these developments
will take our expanding programmes and research capacity to
new heights.
Fanny Vong, PhD
President
�� !"#$%&'��()*+#,-./0123456
�� !"#$%&'()*+,-./0��1234526
�� !"#$%� &'()*+,-./012�� !"
�� !"#$%�� !"#$%&'()*+,-./01
�� !"#$%&'()*+,-./0123456!78
��
�
2
Research and teaching go
hand-in-hand. A teacher, no
matter how experienced, has
to replenish his stock of
knowledge through reading,
resea rch , and con t i nued
exposure to new ideas. This
ensures the ability to surf with
s tudents in the ocean o f
knowledge and ride on the crests
of new waves. We are glad to see an increasing level of
motivation among our academic members to engage in research
and consultancy projects. We are proud to be entrusted by the
Government of Macao to conduct numerous policy research
studies on sensitive and strategic topics of public interest.
Concurrently, we uphold stringent research ethics to generate
scientific knowledge and garner public opinions that feed into
the Government s policy-making process.
We understand that knowledge has no boundaries. The
Residential Research Grant we launched in academic year
2002/03 bolsters our research strength by inviting overseas
scholars to participate with us in research on locally relevant
topics. The most recent project, in collaboration with a research
team from Oklahoma State University, investigates the
July - September 2007
3
Institute For Tourism Studies
No.4
President s Message
Members of Coordinating Council for Training Activities visit Switzerland
In early May, members of the Council, led by Dr. Alexis Tam,
Chief of the Office of the Secretary for Social Affairs and Culture,
journeyed to Switzerland to visit three prestigious hotel schools
— Lausanne Hotel School, Glion Institute of Higher Education
and Les Roches School of Hotel Management. The latter two
have been IFT s partner institutions, engaging in several
exchange activities, since 2005. The delegation visited the
facilities of the schools and exchanged views on hotel
education and training with school management personnel.
As of May when the visit was made, three IFT Higher Diploma
graduates were pursuing their top-up Bachelor of Business
Administration in International Hotel Management with
Marketing at Les Roches School of Hotel Management. One
IFT Hotel Management Year 2 student was undertaking a one-
semester exchange programme at Glion Institute of Higher
Education; conversely, one of Glion s students was completing
an internship at our Educational Hotel.
Louisa Lam
R�� !"#$%&&'()*+,-./01234567
�� !" !#$%&'()*+,-./01234��
�� !"#$%��&' !(')*��&' !+��
�� !"#$%&'()*+,-./0123456789
�� !"# OMMR�� !"#$%&'()*+,-./
Led by Dr. Alexis Tam (front row third from right), the delegation visited sister institutions and Lausanne Hotel School
3
July - September 2007
3
Institute For Tourism Studies
No.4
Avid Researcher and Dubious Website Analyst, Dr. Rob Law
Dr. Rob Law, with the Hong Kong
Polytechnic University since 1995, is
intense yet personable and modest.
He is prolific in research output
(having authored or co-authored more
than 110 refereed journal articles) and
happily encourages others to plunge
ahead. He sees connections and
readily points them out to those
fortunate enough to attend his
presentations.
In Evaluating Research Performance, while describing a
similarly entitled study, Dr. Law was quick to name and give
much credit to his co-researcher, their research assistant, and
also those who had helped pilot the study. He adeptly explained
that quality is the key, rather than the sheer numbers produced.
He pointed out that active researchers can bring in much
needed external and internal financial support for research
projects that could eventually lead to progressive change for
our industry. He is definitely pro-active!
Dr. Law s IT/computer science background has led to succinct
evaluations of web site content. In E-Business Applications in
Tourism, he emphatically described the elements of
functionality-content richness and usability-ease of use ,
noting that if a site viewer can t navigate ( At ten seconds wait,
you lose 50% of potential customers ), or if visual features and
services are not up-front on a site, viewers interest will quickly
fade.
TW: Would you label and/or describe any specific research
trends (if you have a different term, please let me know it) within
the tourism and hospitality industry?
RL: Tourism is a multidisciplinary field. Any innovative
developments in all related fields would be beneficial to the
tourism and hospitality industry. Applications of the Internet, as
an example, have generated many research opportunities for
the tourism and hospitality industry.
TW: How is research in our industry different from other
academic areas?
RL: The major difference is that we, as researchers, have to
ensure that our projects (and findings) are applicable to the
industry. The applicability, however, may not necessarily have
an immediate impact on the industry.
TW: Please explain benefits of conference presentations —
compared to publications without conference presentations.
RL: Through conference presentations, we can get immediate
feedback from the audience. This kind of instant interaction is
simply not possible for publications without presentations.
TW: Please discuss any stratification of publication (areas),
and advantages of publishing in different levels of journals or
other publications.
RL: With the increasing demand of quality output from the
funding authority(ies) and the society, publishing in a quality
channel would be the most desirable for ensuring the rigor/
credibility of research findings.
TW: Could you share any highs or lows that you ve experienced
or encountered as a researcher.
RL: The high: as a researcher, you will be satisfied if your work
is recognised. The low: efforts and outputs are not necessarily
correlated.
TW: How do YOU balance between researching and teaching?
RL: It really depends on one s career goal; but, we must teach
well. I would consider research supports teaching.
TW: Any recommendations that you d give to others on how
to balance between researching and teaching commitments?
RL: Again, it really depends on a person s career goal; and,
we have to be good teachers. Good researchers will also devote
their time to scholarly activity. Please remember, research
covers different kinds of scholastic activities.
TW: When considering an area of focus for research, what are
things to take into account within that decision making process?
RL: I would say personal interest and institutional support are
the most important factors.
Tom Wilhelm
�� !"#$%&'()*+,-./0$12345678
�� !"#$%&'()*+,-./0123%'4567
�� !"#$%&'()*+,-./�01!2345&6
�� !"#$%&'()!"*+,�-./01
Dr. Rob Law
4
July - September 2007
3
Institute For Tourism Studies
No.4
Cultural Heritage Specialist Guide Training and Certification Programme for
Georgetown, Penang, 23-28 April 2007
Since 2005, IFT has helped develop the curriculum and has
continued to serve as a regional focal point for The Cultural
Heritage Specialist Guide Training and Certification Programme
for UNESCO World Heritage sites. In April 2007 this growing
pioneer programme traveled to the historic port settlement of
Georgetown. Alongside Melaka and Singapore, Georgetown is a
vibrant port settlement in the Straits of Melaka and played a key
role during the period of British maritime trade, dominance and
colonisation.
Together with a team of historians, architects and other specialists,
Dr. Sharif Shams Imon and I conducted training and certification
for participants at Georgetown in Penang. The week-long
programme was implemented through active partnership between
members of the Asian Academy of Heritage Management, the
Penang Heritage Trust and the Ministry of Tourism of Malaysia.
The workshop has continued its tradition of intensive lectures,
engaging fieldtrips and rigorous assessment. As a result,
participants were able to put into practice heritage conservation
theories and tourism management guidelines in the close-knit
Clan Jetty communities, adapted colonial monuments and quaint
shop houses of Georgetown. It was a rewarding and enriching
experience.
Ong Chin Ee
�� !"#$%&'()*+,-./01023!4567
�� !"#$%&'()*$#+,-Q�OP�OU�� !
�� !"#$%&'()*+,*-./012345647
A two-day Executive Development Programme (EDP) on
Strategic Human Resources Management was held at IFT on
18 and 19 April. This event was co-organised with the Cornell
Nanyang Institute of Hospitality Management in Singapore.
Professor J. Bruce Tracey, Associate Professor of Management
at Cornell University s School of Hotel Administration, was the
guest speaker. Executives from local hotels and organisations
joined this event.
Professor Tracey acquired his Ph.D. in 1992 from the State
University of New York at Albany, has taught courses on strategic
and human resources management for undergraduate,
graduate, and professional audiences in the United States,
Europe, and Asia, and has won several awards for his efforts.
Executive Development Programme
His primary research focuses on the effectiveness of human
capital investments, particularly the relationship between training
and development initiatives and firm performance. He has
presented his work at numerous regional, national, and
international conferences, and his work has appeared in outlets
such as the Journal of Applied Psychology, the Cornell Quarterly,
and the University of Pennsylvania Journal of Labor and
Employment Law.
Tamami Ogata
�� Q�NU�NV�� !"#$%&'($�� !"#$
�� !�� !"#$%&'#$&()*+,-.�� !
�� !"#$%&�� !"#$%&�� !"#$%&'
�� (Cornell University s School of Hotel Administration)� g.
Bruce Tracey�� !"#$
Group photo after the certificate presentation ceremony
Programme participants on fieldtrip
5
July - September 2007
3
Institute For Tourism Studies
No.4
After four months of preparation, the students of Events
Management — Year 2 officially launched the Macao Chapter of
the Slow Food Movement. Initially launched in Italy by journalist
Carlo Petrini, this movement has grown to more than 85,000
people in 103 countries.
Advocating food that is good, clean and fair, Slow Food seeks
to rediscover food and beverages that are part of our heritage.
It also promotes slower eating along with food and beverages
that are more beneficial to our health. Finally, the movement
Launch of the Macao Chapter of the Slow Food Movementespouses the principles of fair trade, seeking to redistribute more
equitably to the original producers the proceeds of the food
and beverage trade.
On 22 May, the students organised a food exhibition in the IFT
Amphitheatre that attracted more than 350 attendees. This was
followed by cooking demonstrations of African chicken by the
famous restaurant Fat Siu Lau as well as candy making by
Cherikoff from Taipa. In the evening, a grand dinner around
the theme of rice reunited 45 guests from the industry as well
as friends and acquaintances.
Last, but not least, the proceeds of MOP2,900 have been
donated to the Macao office of Caritas, a charitable organisation.
Congratulations to the class of EM2!
Dr. Baudouin C. Neirynck
「�� !"#$%&'()�� !"#$%&'()*+,
�� !"#$Q�� !"#$%&'()*+,-./01
�� !"#$%&'R� OO�� !"#$%&'()*+
�� !"#$%&'()*+,
On Friday, 18 May, the Year 2 Heritage major students organised
a very successful Heritage Interpretation event in the IFT Grand
Hall. The event was the first ever public presentation by (this
first batch of) IFT Heritage Management students. The main
theme of the event was Interpretation of Macao s Cultural
Heritage .
Six groups presented (in two sessions) different topics related
to the cultural heritage of Macao. The topics were relatively
Heritage Interpretation by Year 2 Heritage Major Students
uncommon but highly relevant to the socio-cultural history of
Macao. The first session included: The Fishing Industry in
Macao , The Pawn Shop Business in Macao and Macanese
Food . The second session featured: The Firecracker
Industry in Macao , Tricycles in Macao and Long Wa Tea
House .
By combining various interpretive tools such as narration,
pictures, videos, drama and brochures, the presentations
revealed the cultural values of their subjects. They also drew
attention to the protection needs of these heritages from ever
increasing challenges posed by the rapid changes in Macao.
The event was attended by many students and IFT staff
members as well as members of the public. Local newspapers,
along with radio and television stations provided coverage of
the event.
Dr. Sharif Shams Imon
� R� NU�� !"#$%&'()*+,-.�� !"#
���� !"#!$%&'()*+,-.�� !"#$%
�� �� !��"#$%&'()*+,-./0%123
�� !"#$%&'
Advocates joined together at the inauguration ceremony of the Macao Chapter
of the Slow Food Movement
Students using drama in their presentation
6
July - September 2007
3
Institute For Tourism Studies
No.4
Conference attendance
Global Enterprise Experience in Business (GEEBIZ) 2007
MayDr. Fanny Vong presented her paper: Differentiating BetweenGambling Attitude and Support for Gaming: Case of Macao atthe 5th APac-CHRIE (Asia Pacific International Council on Hotel,Restaurant and Institutional Education) and the 13th APTA (AsiaPacific Tourism Association) Joint Conference held in Beijing,China from 22 to 26 May.
JuneMr. Ong Chin Ee presented his paper: Performing a GlobalLandscape of Gaming and Heritage Tourism: TourismDevelopment in Macao at the Proceedings of SecondInternational Critical Tourism Studies (CTS) Conference heldin Croatia from 20 to 23 June.
Ms. Doris Ip presented her paper: All the worlds a stage, andall the men and women merely players — Are you ready to playa role? at the 2nd Biennial International Conference on theTeaching and Learning of English in Asia held in Langkawi,Malaysia from 14 to 16 June.
Mr. Tom Wilhelm presented his paper: F-R-O-N-T: 5 ways tomake Exploring (in an ESL classroom) a shared adventure,
rather than a disembodied barrage at the 2nd BiennialInternational Conference on the Teaching and Learning ofEnglish in Asia held in Langkawi, Malaysia from 14 to 16 June.
Prof. Hilary du Cros presented her paper: Good of Desire:Visual and other Aspects of Western Exoticism in PostcolonialHong Kong at the 6th International Symposium on Aspects ofTourism Gazing, Glancing, Glimpsing: Tourists and Tourism ina Visual World. held in Brighton, UK from 13 to 15 June.
Catarina Nunes
� R� S�� !"#$%&'()*!+,-./0(12
��
�� !"�OMMT��� !"#$��%&'()*+,-.
�� =EOMMTF=�� !"#$%&'()*+,-./0)*
��
�� =EOMMTF=�� !"#$%&'()*+ J�� !"#
�� !"
táäÜÉäãI=q=EOMMTF=cJoJlJkJq�� !"#$%&'()*+
�� !"#$%E�� !"#!$%&'F
�� =EOMMTF=�� !"#$%&'()*+,-./012
�� !"#$%&
Year 4 IFT students participated in the 2007 GEEBIZ (Global˚Enterprise Experience in Business) Contest organised by theVictoria University of Wellington, New Zealand. Two of themwon the top team prize, and seven got high commendations.
This annual contest helps students from all over the world puttheir business skills into practice, and develop skills in leadershipand communication technology. This year, 650 students from34 countries participated in writing business proposals forventures that fostered environmental sustainabil i ty.Participants had three weeks to design, research, and writetheir proposals, using web-based technology to communicatewith team members. Each individual participant also wrote ajournal documenting her/his experience in the contest.
The winning business concept - Bios Investments — is an assetmanagement company that strategically invests in companiesthat offer both immediate financial returns and environmentallysustainable returns for future generations.˚ In addition, ratherthan simply returning dividends to investors, a two per cent
portion will be devoted to implementing a green marketingcampaign.
In this challenging process students learned more about theenvironment, cross-cultural collaboration with internationalpartners, and team communication skills. It was not only achallenging, but a rewarding exercise, particularly when theorganisers applauded IFT students as the backbone of thecontest at the prize-giving ceremony at the Mayor s Chambersin Wellington in May!
Congratulations to all the winning students!Winning Team -Team 55 Bios Investments(Angela Delfina Mateus˚& Ho Ka Leng)˚Highly Commended Teams -Team 33 The DEBAG Ltd(Christy Sam Man Cheng & Gigi Lai Leong Chi)Team 37 EnviroMobiles(Irene Chan Nga Leng & Virginia Cheong Wai Cheng)Team 48 Ecoprof Consulting(Olivia Lam and Angie Wong)Highly Commended Journal -Iris Lo Tin Yee (Team 43)
Dr. Cheng Soo May & Catarina Nunes
V�� !"� #$%&'$()*!+,-./01234
�� !"#$�OMMT�� !"#$%&�� !"#$
E^åÖÉä~=aÉäÑáå~=j~íÉìë�� !F�� !"#$%T�� !
�� !"#$%&'(
Year 4 IFT students who participated in the Global Enterprise Experience in Business 2007
7
July - September 2007
3
Institute For Tourism Studies
No.4
Thank you very much!We would like to thank the following guests who gave us great support during our last academic semester:
Mr. Robert Wong, Director, Springfield Oz Trading Company Limited
Talk: Starting a B-2-B Business in Macao
Ms. Joyce Luk, Managing Director, Landcorp Consultancy Limited
Talk: Realities of Delivering Service Quality in Macao
Ms. Veronica Villanueva Palsimon, Manager, Spa & Leisure, Holiday Inn Macau
Talk: How Spa and Tourism works Hand in Hand
Professor Bruce Prideaux, James Cook University, Cairns, Australia
Public lecture: The Forces That Will Shape Tourism in the Coming Decades — Visions of the Future
Mr. Anthony Lawrence, Publisher, Destination China and Macau Magazine
Talk: How to Promote Recreational Entertainment Through The Media
Dr. Lee Ho Yin, Programme Director & Assistant Professor, and Dr. Lynne DiStefano, Academic Advisor & Teaching Staff,
Department of Architecture, The University of Hong Kong
Talk: Heritage Interpretation and Site Presentation
Mr. Nickie Yu, Deputy General Manager, Sunkoshi-IHR Limited, Hong Kong
Workshop: Negotiation & Mediation in Practice
Presenters from the Yangtze Southern University (Wuxi, China), the Tokyo Institute of Technology and the Hosei University in Japan
Public seminar: Studies on Macao Streetscape Heritage
Professor Cloyce Palmer, Iowa, USA
Talk: An American View of Chinese Business Ethics
Mr. Bjarte Humborstad, Lecturer, Macau Inter-University Institute
Talk: Technology in Service Industries
Ms. Siana Iong, Chief Concierge and Macao representative of Les Clefs D Or, Mandarin Oriental Macau
Talk: The Crucial Roles of Concierge, & Les Clefs D OR
Ms. Hyla Leong, Assistant Executive Housekeeper, Wynn Macau
Talk: Keeping House of Future Career Paths as a Young Person - A Real Life Story
Dr. Raymond Choi, CEO, Maxford Investment Management Limited, Hong Kong
Talk: Customer Service in the Financial Sector
Mr. Jimmy˚Chan, Human Resources Head, StarWorld Hotel of the Galaxy Entertainment Group
Talk: Challenges of the Recruitment Function in the Macao Hospitality Sector
Mrs. Leanda Lee, committee member of the Australian Chamber of Commerce, HR committee, Hong Kong
Talk: Moments of Truth
Professor Rob Law, School of Hotel and Tourism Management, Hong Kong Polytechnic University
Talks: Why referees reject manuscripts? and E-business Applications in Tourism .
Professor Roger Allen, University of Macau
Talk: How Satisfied are Macao Residents with Daily Services?
8
July - September 2007
3
Institute For Tourism Studies
No.4
Thank you very much!
Professor Robert Douglas McKercher, School of Hotel and Tourism Management, Hong Kong Polytechnic University
Talk: Transport in Tourism: Aviation Laws and the Airline Industry
Ms. Melanie Foo, Director of Sales and Marketing, Wynn Macau
Talk: Hotel Sales and Marketing: How to Keep the Winning Edge
Ir. Mr. Lau Kwok Cheong, Professor Edmund Chuk and Mr. Jeffrey Yung from the Society of Operations Engineer (Hong Kong
Region)
Talk: Strategic Planning for Fast Track Casino Project Development in Macao
Mr. Andrew Kwok, Executive Director, Singapore Chamber of Commerce (HK)
Talk: Managing and Doing˚Business in Hong Kong & Singapore
Mr. Chris Knop, Director of Customer Contact Centres, Shangri-La Hotels and Resorts, Hong Kong
Talk: Establish Successful Customer Contact Practices
Tamami Ogata
�� !"#$%&'()*+,�-./0123456
The objectives of the Dean s list are to:
- recognise excellence in academic achievement among
students
- be a motivating mechanism for students to excel
- impart in students a sense of pride and connection to IFT
in the long run
Eight students have been nominated for the Dean s list:
1. Ko Lok Ka, Adriana (Tourism Business Management Year 1)
2. Fong Hoi Kei, Xenia (Hotel Management Year 1)
3. Mak Un In, Edith (Hotel Management Year 1)
4. Im Ut Lon, Billy (Hotel Management Year 1)
5. Ma Cheok Lei, Cherry (Tourism Event Management Year 1)
6. Wong Si Ka, Brigida (Tourism Event Management Year 2)
7. Ho Kuai San, Canny (Tourism Event Management Year 2)
8. Wong Pui Shan, Peggy (Tourism Business Management
Year 4)
Let s congratulate them on their great achievement in the last
semester!
Louisa Lam
Dean s List of Fall semester 2006/07
U�� !"�#$%&'()
NK �� !"#$%&'()*+
OK �� !"#$%&'()
PK �� !"#$%&'()
QK �� !"#$%&'()
RK �� !"#$%&'()*+,-.
SK �� !"#$%&'()*+,-.
TK �� !"#$%&'()*+,-.
UK �� !"#$%&'()*+
In addition to those overseas interns mentioned in our last issue,
IFT accepted two more interns from the City University of Hong
Kong for one and a half month internships at our Educational
Hotel from mid May to June.
Louisa Lam
Overseas interns at IFT
�� !"#$%&'()*+��,-./�0123456
�� !"
9
July - September 2007
3
Institute For Tourism Studies
No.4
Recruitment activities in Mainland
While we are still working on the selection of local applicants,
we have already commenced our recruitment activities in the
mainland. The National Education Department has authorised
IFT to recruit mainland high school graduates from 25 provinces
or cities for the new academic year. With the arrangement of
the Tertiary Education Services Office, IFT, together with other
local higher education institutions, embarked to Anhui,˚Hebei,
Hunan, Jiangsu, Shanghai, Shanxi and Zhejiang˚for academic
promotion. During the trip we also visited Provincial or Municipal
Admission Offices to discuss how to improve and simplify the
application procedures.
IFT also participated in Education Expo in Guangzhou in May
so as to have face-to-face contact with prospective candidates.
Many applicants came to collect pamphlets and to make
enquiries.
Louisa Lam
�� !"#$%&'()*+,-./01 !-23456
�� !" #$ %& '()*#+,-./012345
�� !"#$%&'()*+,-./0123456789
�� !"#$%&'()*+,
With the encouragement and support from my family and Ms.
Doris Ip, I joined the first speech competition in my entire life,
the 5th Macao-wide English Speech Contest (December, 2006)
and I surprisingly went into the final of the contest.
Two months after the regional contest, I was invited to join The
Twelfth 21st Century.Lenovo Cup National English Speaking
Competition held in Hong Kong on 27-29 March 2007. With
the endorsement of the Chinese Ministry of Education, the
competition is one of the major events for students in Mainland
China. Contestants of the competition were 60 students
including winners of the regional contests in Mainland China
and representatives from Hong Kong, Macao, Chinese Taiwan,
Japan, South Korea and Thailand. It was my great honour to
represent IFT as well as Macao in the competition.
I was glad to have Mr. Tom Wilhelm as my tutor for the
competition. With a little bit of luck, I won the 2nd prize award; it
was indeed a treasure, but wasn t the most important to me.
Cyrus Im Kai Chon, 2nd place winner at Twelfth 21 st Century Lenovo Cup National
English Speaking Competition
The friendship I built up with the other contestants and the
experience I had meant a lot more than the award.
I hereby thank my family, Mr. Tom Wilhelm and Ms. Doris Ip for
supporting me so much. I did truly widen my horizon and I
highly recommend students share the same experience as mine
by joining the next speech contest.
Cyrus Im Kai Chon
Year-3 Student
��R�� !"#$%&'(&)*+,-./01P��
�� !"��NO�ON�� !"#$%&'()*+��
�� !"#$%&'()*+� $,-./0123456
�� !"#$%&'
Cyrus received congratulations after winning the 2nd prize award
10
July - September 2007
3
Institute For Tourism Studies
No.4
Cultural Heritage Programmes
To disseminate cultural heritage information throughout the
community, IFT has planned a series of programmes and
workshops for people from different fields.
During the 2006/07 scholastic year, about 1,200 students from
different high schools attended the course Introduction to
Macao Cultural Heritage , which was tailor-made for them. This
summer, IFT and the Macao Foundation will jointly organise
the Macao World Heritage Interpreter Programme. Through
exposing the young generation to the historical and cultural value
of Macao World Heritage, this programme aims to broaden their
horizon(s) and to foster them to be heritage interpreters. Training
will be offered to 1000 teachers and students chosen by their
schools. Once they have completed the training, all trainees
are responsible for organising activities and programmes for
their own schools.
Workshops on cultural heritage also have been held for
employees in the hotel industry. About 300 people had the
opportunity to deepen their understanding of the sites.
In addition, in order to cope with the increasing number of cultural
tourists, a special programme is offered to tourism professionals,
especially to people who aim at achieving recognition from
UNESCO. It is a programme consisting of three courses:
Macao Tour Guide Course , Macao Heritage Tour Guide
Course and UNESCO Cultural Heritage Interpretation Course .
Students with good performance throughout the whole
programme will be certified by UNESCO as UNESCO Cultural
Heritage Specialist Guides (Macao).
With these programmes, IFT aims to educate all participants
about the authentic value of the sites, with a view to extending
the relevant information to the entire community.
PACES
�� !"#$%&'()*+,-./0123456781
�� !"#$%&'()*+,-.�#$%"/0�123
�� !"#$%&'()*+,-./0123425678
�� !"#$%&'()*+,-./01 2345678
�� !�� !"#$%&'()*+,-.�� !"#$
�� !"#$%&'()"*+,-$.!/0123456
�� !"#$%
IFT instructor wins gold medal from HKICC, HOFEX
The Hong Kong International Culinary Classic (HKICC) is a
competition jointly organised by the Hong Kong Chefs
Associations (HKCA) and the Hong Kong Exhibition Services
Ltd. (HKES). The competition is made up of six main categories
which include: Western Cuisine, Chinese Cuisine, Ice Carving,
Live Bakery Competition, Pastry, and The Gourmet Team
Challenge. HKICC has drastically expanded, with the number
of participants increasing by 33% this year. About 600 chefs
around the region took part in it.
Herve Lemonon, a part-time instructor of the IFT diploma course
of pastry & bakery, joined the Individual Pastry Competition,
Showpiece Category, and won a gold medal! Having achieved
such an outstanding result, Chef Lemonon was pleased that
he was given the opportunity to demonstrate the high standard
of Macao chefs and set a good example for his students.
PACES
eÉêîÉ=iÉãçåçå=J=�� !"#$%&'()*+,-./0
�� ��� !"#$%&'()��� !"#$%���
�� !"#$%&'()*+,-./012345
The masterpiece!
11
July - September 2007
3
Institute For Tourism Studies
No.4
Welcome aboard!
Start with Smiles at University of South Carolina
Here are the new members who joined IFT from April — June
2007:
April
Iris Lok Ka Ian as Administrative Assistant of SAAF
May
Kuok Wai Si as Room Attendant of PMH
Lao Chu Hong as Driver of Central Services
Wong Mei Kio as Laundry Assistant of PMH
June
Tina Chan Chi Kin as Front Office Supervisor of PMH
Jake Vai Man Kit as Administrative Assistant of SAAF
This January, we went to the University of South Carolina (USC),
U.S.A., to do our exchange programme - as IFT pioneers. USC
is located in Columbia, SC, where the climate is excellent, and
every day looks like spring. There are not many people in the
city, but all of them are nice and helpful, just like your old friends.
Our life there has been really exciting and unforgettable.
Since we are the first two exchange students from Macao in
the tourism and hospitality programme, we had a lot of interviews
with the local press when we arrived. We took advantage of
those opportunities to promote IFT as well as Macao and China.
Also, we represented IFT in the exchange fair at USC - to give
more information about our institute.
In class, we always have guest speakers from the industry,
group discussions and examination of case studies with the
local students. We have learnt a lot about U.S. life, business
and culture from our communication and interaction.
Juliana Ho Weng Ian as Administrative Assistant of SAAF
Judy Cheang Ian Teng as Administrative Assistant of
F & B
Kelvin Mok Ka Heng as Purchasing Clerk of Purchasing
Team
Lo Wai Kun as Kitchen Assistant of Kitchen
Anton Lo King Hang as Public Relations Officer of PR
Ivy Un Kok Mei as Front Office Supervisor of PMH
�� Q=J=S�� !"#$%&'()
During our spare time, we have had parties and gone to festivals
with local and international students. This whole experience
has been really awesome! Many thanks to IFT and USC for
offering such a good opportunity to us. We hope more IFT
students can benefit from the exchange programme!
Jacky Tang Chuanzhong & Frederica Fok I Ka
Tourism Business Management Year 2 students
��N�� !"#$%&'()*+,-.,/0123�&
�� !"#$%&'()*+,-#./012345'#,
�� !"#$%&'()*+,-.%/0*1234567
�� !"#$%&'(
(from left to right) Jacky Tang, Dr. Pat Moody, Frederica Fok and Dr. Rich Harrill
12
July - September 2007
COMMITTED TO BUILDING A BETTER FUTURE - July 2007Editor: Tom Wilhelm
Published by theInstitute For Tourism Studies, MacaoColina de Mong-H , Macao, China
Tel: (853) 5983 048 Fax: (853) 5983 [email protected]
Material in this newsletter may be used with permission from the Institute.Articles in COMMITTED TO BUILDING A BETTER FUTURE
do not necessarily reflect the views of the Institute.PR-P07-P&P-025-07 ISSN 1684-8667
3
Institute For Tourism Studies
No.4
More than 60 IFT Alumni gathered together at the Grand
Emperor Hotel on the evening of 20 May 2007.
˚
Graduates from different batches attended the event, and
enjoyed the great food our industry had to offer. Since we hadn t
met for quite a while, we did take the chance to share our
laughter, or perhaps a bit of sorrow, with our mates - as well as
Bowling Competition with UMAC and IPM alumni
IFT Alumni gathering Extending your network — teaming up with alumni
As invited by the Alumni Association of the University of Macau,
the IFT Alumni Association and the Alumni Association of the
Macao Polytechnic Institute participated in a bowling
competition at the Future Bright Amusement Centre on 12 May.
˚
It was a very popular event; the athletes occupied almost all
the lanes there. We were very pleased to have our alumni,
students, and staff members representing the association in
the games. They were: Chester Chou, Joseph Verschuren,
Carrie Suen, Sophy U, Connie Loi, Frances Kong, Ricky Leong,
Joe Lam and Jose But.
After watching the neck-to-neck race of the scores, we were
very happy to see that Connie Loi (an alumna from the yellow
uniform batch) had won the highest score in a game - and the
highest total scores! Congratulations to her for these two
trophies!
William Wong˚
�� !"#$%&'()* +(),- !."#$/01
�� !� "R�� !"#$%&'()*+,-./��
�� !"#$��� !"�� !
Connie Loi member of IFT Alumni won the highest score in a game and the highest total scores
Delighted to meet classmates at the gathering
to further expand our spider web with the alumni from 1996 to
2006. It was so pleasant to see the very-young and the
still-young alumni having fun together. One of the highlights
of the night was a group competition of untold stories/jokes at
IFT, which spiced up the whole night with lots of cheer! Due to
limited space, (and some other reasons), I am unable to share
them with you herein. However if you could join us next time, I
can assure that you won t feel disappointed.
William Wong
SM�� NVVS � OMMS�� !"#$%&'( R � OM ��
�� !"#$%&'()*+,-./0123%45678
�� !"#$%&