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Administration GuideVersion 7.2

NBC-AG-7.2-20170529

© 2017

NBC-AG-7.2-20170529Nuance® Business Connect™ 7.2 Administration Guide

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Nuance® Business Connect™ 7.2 Administration GuideDocument Revision History

© 2017 Nuance Communications. All rights reserved.All rights to this document, domestic and international, are reserved by Nuance Communications. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) without prior written permission of Nuance.

TrademarksBusiness Connect™, AutoStore®, eCopy ShareScan® and Output Manager® are trademarks or registered trademarks of Nuance Communications, Inc. All other brands and their products are trademarks or registered trademarks of their respective holders, and should be noted as such.

Symbols Used In This GuideThe following symbols are used in the margins of this guide:

Revision Date Revision List

May 29, 2017 • Updated with version 7.2

December 1, 2016 • Updated with version 7.1

August 4, 2016 • Initial Release of version 7.0

Note The accompanying text provides cross-reference links, tips, or general information that can add to your understanding of the topic.

Caution The accompanying text provides key information about a step or action that might produce unexpected results if not followed precisely.

Warning Read the accompanying text carefully. This text can help you avoid making errors that might negatively affect program behavior.


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Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Business Connect Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

MDM Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Business Connect Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Client Support Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature Access Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Geo-Location Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Adding a New Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Adding a Floorplan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Editing or Deleting Location Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

MFD and Printer Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

User and Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Managing Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Localization and Multi-Language Support in Business Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Business Connect Server Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

MDM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Configure the Mobile Server URL in AirWatch Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configure the Mobile Server URL in MobileIron . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Force Device Check-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configure the Mobile Server URL in Good Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configure the Mobile Server URL in Intune . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28


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Overview

IntroductionNuance® Business Connect™ is a mobile solution that manages workflow for organizations with a highly mobile workforce. Business Connect enables employees to capture and send documents, photographs, electronic files directly to core business applications, access files and securely print documents on-demand to network printers right from their mobile device. Business Connect seamlessly integrates into your organization’s security infrastructure and protocols.

With Nuance Business Connect, data from business applications is extended out to mobile workforces. Enabling them to securely deliver documents, photographs, electronic signatures, and geo-location coordinates back into the business process. Business Connect is compatible with Android and iOS devices.

Business Connect FeaturesMobile Capture On-The-Go: The mobile device is a source for capturing business information. Business Connect, allows users to securely deliver information back into the company’s business processes regardless if it originates as a picture taken on the device, an email attachment, a file downloaded from a cloud hosted service or from any other application on the mobile device.

Secure File Access: Mobile workers can remotely connect to the company network, allowing them secure access to their Home Directory and shared network folders. Mobile workers can exchange information securely with the enterprise’s content management systems.

Secure Mobile Print: Release print jobs from any location. A print job is stored in a secure print queue until it is released by the authorized user at a networked printer or multi-functioned device (MFD). With Business Connect, office workers, mobile teams, and on-the-go employees can use their mobile devices to print securely to any network printer.

Geo-tagging: Business Connect lets users gather location coordinates automatically, or request it as needed, to audit mobile workforces or validate where work was performed. Deliver a deeper level of understanding of the situation by knowing where information is collected.

Mobile eForms: Eliminate the need to find, print, carry, and return paper forms. Mobile eForms can be constructed to fit your workers’ needs and published in minutes. Data can easily be validated with document management or other line of business applications directly within the form itself.

eSignature: Business Connect allows workers to quickly obtain the consent they need to perform tasks, validate information, and obtain approval. Business Connect allows for easy signing directly on the mobile device screen. Workers can collect and deliver the required approvals any time, any place, enabling work to move forward while they are on the go.

Barcode Scanning: Read barcodes with a mobile device, and populate e-form fields instantaneously with accurate data pulled right from the corporate database. Business Connect supports a wide range of barcode types.


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Audio & Video Capture: Business Connect allows users to capture audio only or video recording with their mobile device and have them available to attach to an activity for submission, such as in an email. The user opens an Activity, taps the Attachment button and selects either Capture Sound or Record Video to attach that file to the chosen activity. Audio & Video capture is only supported in AutoStore, and is not available with eCopy ShareScan.

Custom Web Form Layouts: Web forms on the mobile device can be customized to adjust how the forms are displayed on the device. The number of columns can be changed to provide a more desirable view of the information on the form. The form’s row height, font size and text color can also be customized to suit the needs of the form on the device.

Client Logging: Mobile users can collect client logs and send them to the Business Connect server for the administrator to view and analyze.

External Storage Service Access: Business Connect users can attach files from external storage services such as iCloud for iOS and Google Photos for Android.

Product CompatibilityNuance Business Connect offers a combination of features that extends the power of the Nuance AutoStore and eCopy ShareScan capture solutions and the Nuance Output Manager print solution to Android and iOS devices.

The Business Connect solution consists of the following software:

• Business Connect Server 7.2, including Admin Tools for configuration• Business Connect Client application for Android/iOS devices• Support Service• Web Capture 7.0.1.0 or later

The Business Connect 7.2 solution is compatible with:

• AutoStore version 7.0 SP1 or later - Scan Solution• eCopy ShareScan version 6.0• Output Manager 4.0 SP1 or later - Print Solution

Client Platforms:

• Android: Jelly Bean 4.1 or later (recommended). Optional versions: Ice Cream Sandwich 4.0.x, KitKat 4.0, Lollipop 5.0-5.1, Marshmallow 6.0.

• iOS: 8.0 or later (recommended). Minimum supported 6.0.

Prerequisites• Business Connect Server is already installed.• Web Capture is installed and running on the desired Workflow Engine. Web Capture extends to your desktop the

same document workflows used to capture your paper documents on an MFD or scanner all from within your Web browser.

• To use IIS instead of the Business Connect embedded web server, IIS must be installed.• To use SQL Server instead of the Business Connect embedded database, an instance of SQL Server (Express/

Standard/Enterprise) must be installed.

Refer to the Nuance® Business Connect™ Installation Guide for more information.


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MDM IntegrationNuance Business Connect integrates with AirWatch, MobileIron, Good and Intune mobile device management (MDM) and mobile application management (MAM) solutions. See MDM Configuration on page 22 for setup details.

Mobile device management (MDM) is an industry term for the administration of mobile devices, such as smartphones, tablet computers, laptops and desktop computers. MDM is usually implemented with the use of a third party product that has management features for particular vendors of mobile devices.

The Business Connect 7.2 solution is compatible with:

• AirWatch Agent on Android version 6.2.0.84• AirWatch Agent on iOS version 5.3• MobileIron Mobile@Work on Android version 9.1.0.0.78R• MobileIron Mobile@Work on iOS version 8.0.2• Good Agent on Android version 1.4.0.0 or higher• Good Agent on iOS version 1.6.3 or higher

• Intune Company Portal on Android version 5.0.3527.0 or higher

• Intune Company Portal on iOS version 2.1.30 or higher


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Server Configuration

Business Connect Server utilizes an Admin Tools web page to configure and maintain general configuration settings, client update settings, user and device settings, and geographical locations.

Business Connect Server ConfigurationBusiness Connect Server is the interface between mobile devices running the Business Connect application and the rest of the servers in your environment that interact with AutoStore or eCopy ShareScan (Active Directory, SharePoint, Output Manager, and so forth). Configuring Business Connect Server is critical to ensuring that the mobile devices can interact with the various features and functions of Business Connect.

To configure Business Connect parameters, do the following:

1 In a web browser, enter the Admin Tools URL. For example, enter:http://<Business Connect Server Address>/AdminTool/Home

where <Business Connect Server Address> is the address assigned to Business Connect Server during installation.

2 Login with your administrator credentials.

NOTE: The built-in administrator account (admin) can be used to access Admin Tools if Business Connect Server has not been set up with AutoStore or eCopy ShareScan. The password for the built-in admin account is “admin”

3 From Admin Tools, click Configuration.


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4 Configure the Security and Mobile Devices settings.

5 Click Save.

Parameter Description

Security

Session Timeout The time (in minutes) that a user is allowed to keep an idle session before being required to re-authenticate.

HTTP Request Timeout The time (in seconds) that the client waits for a response to an HTTP request from the server before timing-out the connection.

You may need to increase the value specified by this setting if users are prompted that the Business Connect Server Client “Cannot Connect to Server” when connecting to available network resources, such as a SharePoint site or document library.

Max # of Concurrent Users Maximum number of users that can access Business Connect Server concurrently.

Login Retries Number of times a user is allowed to enter an incorrect password before the user’s account is locked.

Data Caching Globally enable/disable users’ ability to use data caching (used for offline mode).

Quick Logon Globally enable/disable users’ ability to use Quick Logon.

Delete Local Files after activity submission

Globally enable/disable files captured on the mobile device to be deleted after being used in an activity. For example, a captured video file will be deleted after it is has been sent.

Mobile Devices

Max # of Devices per User Globally specifies the maximum number of devices allowed per user.

Minimum OS version for iOS

Minimum operating system version for iOS devices allowed to access Business Connect Server.

Minimum OS version for Android

Minimum operating system version for Android devices allowed to access Business Connect Server.


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Client Support SetupBusiness Connect Server provides settings that allow administrators to specify how Business Connect app updates occur for users, manage email settings, and monitor problem reports from client users.

To configure client support parameters, do the following:

1 From Admin Tools, click Support> Client Update.

2 Configure the Client Update Settings.

3 Click Save.


Enable Client Update When set to On, allows users to check for software updates with their mobile devices.

Note: If you plan to set Force Update to On, Enable Client Update must be On.

Force Update When set to On, forces users to update Business Connect Client before entering the application on their mobile devices if a newer version is available. The check for a newer version of Business Connect Client occurs when users attempt to log in with their mobile devices. Users who do not update are not allowed to log in.

Current Build Read-only field that reflects the current build number for Business Connect Client, as well as the file name and date it was uploaded.

Upload Build Allows an administrator to browse for and upload a Business Connect Client build.


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4 Select Support > RaP Settings.

5 Configure the Report a Problem Settings.

6 Click Save.


Email Settings

E-mail Address Email address to receive problem reports submitted by users via Business Connect Client.

SMTP Server Email server name.

Port Port used for the email server.

Require SSL Specifies whether SSL is required for the mail server.

Require Authentication If the server requires authentication to send emails, specify the User name and Password for the server.

List of Application Problems

Problem Describes general application problems submitted by users via Business Connect Client.

• To add a problem field, click the plus button (+) and enter a problem description.• To delete a problem field, click the delete button (x).

List of Device Problems

Problem Describes device problems submitted by uses via Business Connect Client.

• To add a problem field, click the plus button (+) and enter a problem description.• To delete a problem field, click the delete button (x).


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Feature Access ConfigurationUse the Feature Access settings in the Admin Tools to configure feature access levels for different users and groups.

To configure Feature Access settings, do the following:

1 From Admin Tools, click Feature Access > My Files.

2 Configure the My Files Settings.


Feature Visibility Specifies which users/groups can view My Files.

• Public allows any authorized user to access the My Files through their devices.• Restricted expands the Access Control List options, in which you can provide access to

specified groups or users. You can then click the filter button to search or select from a filtered list of users in the Select Users or Groups dialog box. Click the add button to add a specified user or group to the list. Click the delete button to delete a user or group from the list.

• Disabled prevents any users from viewing My Files.

Use Service Account Turn on this option to expand Service Account to run My File service under specified user credentials. The Service Account credentials are used to fetch user files and folders. If you turn off this feature the service will log on as Local System, and users’ files and folders will be fetched using their own credentials.

Number of Files per Page Specifies the maximum number of files to display per page.


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3 Click Save.

Enable File Download Specifies whether users can download a file from My Files for viewing

Enable home directory access

Specifies whether Business Connect client users can view their home directory.

• Off prevents users from viewing their home directory.• On allows users to view their home directory. Turning on this feature expands the Manual

Set options. Turn off Manual Set to use the default home directory, which is specified by their home directory option in the Web Capture preferences. Turn on Manual Set to specify the home directory path manually

Enable Network Share Specifies whether users can view network share folders.

• Off prevents users from viewing network shared folders.• On allows users to view network shared folders. Turning on this feature expands the

Network Share options. To add a shared folder, click the Add Share Folder button to open the Folder Share Settings dialog box. In this dialog box, enter the address Address, and an Alias that identifies the folder to users. You can set Public Access to Off to specify users or groups who can access the folder.

Enable SharePoint Browsing

Specifies whether users can view SharePoint site folders.

• Off prevents users from viewing SharePoint sites.• On allows users to view SharePoint folders.

Turning on this feature expands the SharePoint Sites options. To add a SharePoint site, click the Add SharePoint Site button to open the SharePoint Site Settings dialog box. In this dialog box, enter the address Address, and an Alias that identifies the site to users. You can set Public Access to Off to specify users or groups who can access the folder.

You may need to increase the value specified by the HTTP Request Timeout option in the Configuration settings from the default value of 60 seconds. Users attempting to retrieve a SharePoint site or document Library are prompted that the Business Connect Client “Cannot Connect to Server” when a request times out.



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4 Select Feature Access > Print & Admin Settings.

5 Configure the Print & Admin Settings.

6 Click Save.


Print Settings

Feature Visibility Specifies whether users can see the Print Queue and Express Print buttons.

• Public displays the Print Queue and Express Print buttons for all users.• Restricted expands the Access Control List options, in which you can display the Print Queue

and Express Print buttons to specified groups or users. You can then click the filter button to search or select from a filtered list of users in the Allowed Users or Groups dialog box. Click the add button to add a specified user or group to the list. Click the delete button to delete a user or group from the list.

• Disabled hides the Print Queue and Express Print buttons from all users.

Admin Settings

Feature Visibility Specifies whether users can see the Admin Tools button.

• Public displays the Admin Tools button for all users.• Restricted expands the Access Control List options, in which you can display the Admin Tools

button to specified groups or users.

• You can then click the filter button ( ) to search or select from a filtered list of users in the Allowed Users or Groups dialog box. Click the add button ( ) to add a specified user or group to the list. Click the delete button ( ) to delete a user or group from the list.


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7 Select Feature Access > Activities.

8 Configure the Activities Settings.

These settings will be used as the defaults for how web forms are displayed on the mobile device. Users can override these values within the mobile device’s Settings section.

9 Click Save.


Custom Layout

Number of columns • Specifies the number of columns within the web forms viewed on the mobile device.

Control input font size • Specifies the font size within the web form. The font size can be adjusted to suit the screen size of the device used to view the web form.

Control input height • Specifies the row height in the web form. The row height increases or decreases in relation to the font size.

Text color • Specifies the text color for the web form.


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Geo-Location ManagementOn the Geo-location tab, you can designate the geographic location of the buildings where your MFDs and printers are located, as well as floorplans of the buildings. In this way, you pin-point the exact location of an MFD or printer for your users. From their mobile devices, users can use an option to locate an MFD or printer by location.

Adding a New LocationWhen adding a new location, first add building information and then optionally provide floorplans of the building.

To create a new location, do the following:

1 From Admin Tools, click Geo-location.

2 Click Add new Location to display the Location Information page.

3 Enter a Name for the building location.

4 Enter the street Address for the building and click the search button. A pin marks the location on the map, based on the Address location.

5 Set the Set Location Manually option to On to refine the building location, and do the following:

NOTE: When set to Off, the map marks the location of the searched address. Set to On to manually mark the location on the map. Manually mark the location in situations where there are multiple buildings with the same street address and you want to pin-point the exact building.

• Zoom and pan the map to find the exact location of the building. • Click the location. The pin moves where you clicked on the map.

6 Click Save.


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Adding a FloorplanYou can optionally provide floorplans for your building locations. Floorplans offer users a detailed view of where the MFDs or printers are located. Floorplans are linked to specific building locations, and if needed, multiple floorplans can be linked. For example a building may have multiple floors and you can provide a floorplan for each floor.

NOTE: You add floorplan images for locations when you configure Geo-locations. You pin-point the exact location on the floorplan for the MFD or printer when you configure MFDs and printers.

To add a floorplan for a location, do the following:

1 On the Geo-location page, find the building to provide floorplan information for and click Add new floorplan.

2 Enter a Name for the floorplan.

3 Under Image File, click the Browse button. Select the desired floorplan image and click Open.

NOTE: The image file formats are supported: JPEG (.jpg), GIF (.gif ), IMG (.img), BMP (.bmp), and PNG (.png).

4 Click Save, then click the Location Information link at the top of the page to return to the Floorplans list.

Editing or Deleting Location InformationTo edit or delete building information, do the following:

1 On the Locations page, click the Edit button beside the desired building to open the Location Information page.

2 Edit the name, address, and floorplans as needed.

3 To remove a building, click the Delete button beside the desired building. This returns you to the Locations page.

NOTE: Clicking Delete immediately removes a location from the database, as long as no floorplans are assigned to the location. If there are floorplans assigned to a location, you must first click delete all floorplans. If you attempt to delete a location that has floorplans, an error message displays indicating that the location is in use.

4 Click Save.


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To edit or delete a floorplan, do the following:

1 On the Location information page, click the Edit button beside the desired floorplan to open the Floorplan Information page.

2 To replace a existing floorplan image, click Browse under Image File, and select the new floorplan image file and then click Open. This replaces the floorplan image.

3 To remove a floorplan, click the Delete button.

NOTE: Clicking Delete immediately removes the floorplan from the database, and returns you to the Location Information page.

4 Click Save to update the location, and then click Geo-Locations link at the top of the page to return to the Locations page.

MFD and Printer ManagementBusiness Connect allows you to store additional information about each MFD and printer.

To edit MFD or printer information, do the following:

1 From Admin Tools, click MFD/Printer.

2 Select the desired MFD or printer. The MFD/Printer Information page appears.

To search for a device enter the name in the search box.


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3 Configure the MFD/Printer Settings.

4 To change floorplan information:

a Under Change the floorplan, select the building where the MFD or printer is located. A list of available floorplans for the building appears, with the current floorplan highlighted.

b To change floorplans, select the floorplan on which the MFD or printer is located.

c Click the desired location on the floorplan image. A marker appears on the floorplan image where you clicked.

5 Click Save.

Attribute Description

Name [Read-only] Descriptive name for the MFD or printer.

MFD Specifies the device as an MFD or Printer.

Identifier QR code of the MFD or printer. This is specified from the Admin Tools feature of Business Connect Client.

IP Address [Read-only] IP address of the MFD or printer.

Location Building where the MFD or printer is located. Locations are specified on the Location Information page.

Floorplan Floorplan for the floor on which the MFD or printer is located. Floorplans are added on the Floorplan Management page.


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User and Device ManagementBusiness Connect Server keeps track of which users are accessing the system and with which mobile devices. As administrator, you can block users from accessing Business Connect Server (independent of Active Directory actions) and remove a user’s old devices to make room for newer devices.

Managing UsersUsers are automatically added to the list of Users when they log in or attempt to log in with their mobile devices. You can review this list to monitor who is accessing the system and which devices they are using.

NOTE: The number of users who can access Business Connect Server is controlled by the number of available Web Capture licenses. If no Web Capture licenses are available, users who attempt to connect to Business Connect Server are logged in the database, but their devices are not added.

To manage users in Business Connect, do the following:

1 From Admin Tools, click User/Device >Users.

2 Select the type of users to view from the drop-down list. All Users, Valid Users, Invalid Users.

3 Optionally, you can search for a user by typing their name in the Search field.

4 Select the number of Users Per Page to display. Up to 100 users per page can be displayed. Use the Back and Next buttons to scroll through the pages if more than 100 users are listed.

5 Click the Edit icon beside the desired user in the list to open its properties window and modify any settings.

a Set the User Status to Enabled or Blocked.

b To remove a user’s device, click the Delete button. This removes the device-to-user pairing and decrease the total device count for the user.


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c Enter or modify the device Nickname.

d To adjust the status of a user’s device, select one of the following:

• Enabled: The user can use this device to log into Business Connect and access the various features.

• Disabled: The user can use this device to log into Business Connect to manage the list of his/her enabled devices such that the total number of enabled devices does not exceed the limit set by the administrator.

• Blocked: The user cannot use this device to log into Business Connect. Unblocking the device requires an action from the administrator.

e Click Save.

Managing DevicesTo manage devices in Business Connect, do the following:

1 From Admin Tools, click User/Device >Devices.

2 Select a device from the list to open its properties window.

• To change the device status (Enabled, Disabled or Blocked) go to User/Device >Users and make the change.

• Enter or modify the device Nickname.

• Any submitted Log Files sent through the device can be Downloaded for viewing or Deleted.

Localization and Multi-Language Support in Business ConnectBusiness Connect supports the following languages. Language settings are determined by regional settings for the mobile device.

Danish German PortugueseDutch Italian SpanishEnglish Norwegian SwedishFrench


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Business Connect Server LogsBusiness Connect Server and error logs allow you to monitor system activity, configuration changes, errors, and more. By default, log files are stored in the Business Connect Server installation folder:

C:\Program Files (x86)\Nuance\Business Connect\Log

Troubleshooting

Problem Cause Solution

Business Connect Client users are prompted “Cannot Connect to Server” when connecting to network resources, such as a SharePoint site or document library.

The HTTP request is timing out before the connection is made.

Increase the value specified by the HTTP Request Timeout option in the Configuration settings.

1 On the Admin Tools web page for Business Connect Server, click the Configuration tab.

2 Increase the HTTP Request Timeout setting from the default value of 60 seconds.

3 Attempt to obtain the network resource from the Business Connect Client.

Links are broken when you log into the Admin Tool web page.

The Static Content option is disabled for IIS.

Enable the IIS Static Content option.

1 Open Windows Server Manager.

2 In the navigation pane, click Roles > Web Server (IIS).

3 In Role Services, click Add Role Services.

4 In the Web Server > Common HTTP Features section, select the Static Content check box.

5 After you apply the change, restart the web browser and log into the Business Connect Admin Web Tool to view the change.


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MDM Configuration

The Business Connect administrator needs to be provide the Mobile Server URL to the mobile device management (MDM) apps so that Business Connect can work with the MDMs.

Configure the Mobile Server URL in AirWatch ConsoleTo configure the Mobile Server URL in AirWatch to work with Business Connect, do the following:

1 On the AirWatch Console, select the Organization/Group which you want to configure the Mobile Server URL for Business Connect.

2 Go to Apps & Books > Applications, and select the iOS or Android Business Connect application.

3 Select the Assignment tab, and click the Assign button on the top of the screen.


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4 Click the ADD ASSIGNMENT button to open the Add Assignment window.

5 Select Smart Group.

6 In the ADVANCED section, click Add under APPLICATION CONFIUGURATION.

7 Enter serveraddress in the Configuration Key field and the Mobile Server URL (e.g. http://183.91.3.155:9050/mobileserver) in the Configuration Value field.

8 Click the Add button, and then Save & Publish.

9 On the Preview Assigned Devices screen click the Publish button.


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10 Go to Apps & Books > Applications, and select the List View.

11 Click Edit beside the Business Connect app for iOS or Android.

12 Select the More drop-down list and click Send Application Configuration.

Verify the Mobile Server URL on the Device

Open Business Connect on the device, and go to Settings to confirm that the Server Address is the same as configured in the AirWatch Console.


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Configure the Mobile Server URL in MobileIronTo configure the Mobile Server URL in MobileIron to work with Business Connect, do the following:

1 On the MobileIron Admin Portal, go to Policies & Configs tab and select the Configurations tab.

After adding the Business Connect application to MobileIron, two configurations are automatically created (Default AppConnect Configuration and Default AppConnect Container Policy).

2 Select Default AppConnect Configuration for iOS/Android and click Edit button.

3 On the AppContent App Configuration window, click the Add button in the App-specific Configurations section.

4 Enter serveraddress in the KEY field and the Mobile Server URL (e.g. http://183.91.3.155:9050/mobileserver) in the VALUE field.

5 Click Save. The configuration appear on the list.


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Force Device Check-InAfter changing the configuration settings, you must force device check-in to apply the change to device.

1 On the MobileIron Admin Portal, go to Devices & Users and select the Devices tab. A list of devices appear.

2 Select the devices which you want to apply the changes to.

3 Click on the Actions drop-down and select Force Device Check-In.

4 Open Mobile@Work on the device and login if required.

5 Go to Settings, and select Force Device Check-In.


After forcing the device check-in, login to Business Connect on the device, and go to Settings to confirm that the Server Address is the same as configured in MobileIron. The user cannot change the server address for Business Connect.


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Configure the Mobile Server URL in Good ControlTo configure the Mobile Server URL in Good Control to work with Business Connect, do the following:

1 On the Good Control page, go to APPS > Manage Apps.

2 Select Business Connect from the list of apps.

3 Select GOOD DYNAMICS tab.

4 In the Server section, click EDIT.

5 In the Configuration field, enter the Business Connect server address.

6 Click the Save button.


On the mobile device, open the Notifications section and select Protected by Good Agent. The change is applied to the Business Connect client app. Open Business Connect on the device, and go to Settings to confirm that the Server Address is the same as configured in the in Good Control.


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Configure the Mobile Server URL in IntuneThe Mobile Server URL can only be configured in Microsoft Intune on iOS devices, and is not configurable on Android devices.

iOS Policy Configuration

To configure the Mobile Server URL for iOS in Microsoft Intune to work with Business Connect, do the following:

1 On the Microsoft Intune portal, go to Policy > Configuration Policy

2 Click Add and select Policy for iOS.

3 On the Create a New Policy screen, expand iOS and select Mobile App Configuration Policy (iOS 8.0 and later)

4 Select the Create and Deploy a Custom Policy option, and click the Create Policy button.

5 Enter a Name and Description for the Policy.


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6 In the Mobile App Configuration Policy section enter the following configuration xml string:<dict>

<key>serveraddress</key>

<string>MOBILE SERVER ADDRESS</string></dict>

7 Click Validate to ensure the data is valid.

8 Click the Save Policy button.

9 Sync the mobile device on the comp Portal.

Verify the Mobile Server URL on the iOS Device

Open Business Connect on the device and go to the Settings page, and confirm that server address is the same as configured in the Intune Portal. The user cannot change the server address for Business Connect

iOS Mobile App Configuration

To select the iOS Mobile App Configuration, do the following:

1 On the Microsoft Intune portal, go to APPS > Apps.

2 In Apps list, select the BusinessConnect_8.0.01.8_intune_wrapped.ipa file.

3 Select Manage Deployment and then Mobile App Configuration.

4 Select the Policy that you want to apply from the App Configuration Policy drop-down list.

5 Click the Finish button.

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