IT Service AnalyticsNumerify360 for IT is a suite of analytic applications designed specifically for ServiceNow. Delivered as a cloud based service, the applications enable IT teams to manage resources, track SLA performance, and improve efficiency. IT workers are better informed to work on the most appropriate activity to deliver the best result for the business.

#1 ServiceNow Analytics!

IT Business Analytics

ServiceNow is an operational application that produces rich data that reflects your business processes. Operational reports address the “here and now”, but Managers need to know the “why” behind the “what”. This means they need to understand why one team is performing better than other, or why the backlog has increased in the last 3 days. To get those answers, they need to slice and dice by any attribute, any metric and without having to wait for a technical setup to happen.

The rich data in ServiceNow is a gold mine for analytics that convert the data into knowledge and create the insights that users need. Numerify360 for IT delivers service intelligence in ways that are easy to understand, provides managers with the information to eliminate waste, and maximizes team performance at lower costs.

#1 Business Analytics for ServiceNow

Numerify provides pre-built analytic applications for specific domains in service management. These comprise role based dashboards that hightlight key metrics built on a unified data model designed to make the creation of new reports a simple drag and drop exercise.

The applications are built on a common cloud-based platform built using best of breed components that enable rapid provisioning and low cost of ownership relative to on-premise approaches. The result is that you get insightful analytics in a matter of few weeks, rather than months or years that is typical for Business Intelligence and Data Warehousing projects.

Introducing Numerify360

A manager needs to understand how their team is performing. Dashboards show the current open incidents and the trends over recent periods, allowing a manager to drill down on various attributes, such as category and priority, to better understand how their team is performing. By tracking the number of open tickets on a periodic basis, Numerify automatically tracks the backlog of open tickets over time.

Service Desk Analytics

Open Work Dashboard

IT Business Analytics

Service Owners need to analyze information across multiple ticket types. Requests often require multiple related tickets, for example an onboarding request involves facilities, HR, and desktop support. A dashboard for total open work provides the insights to all the open work and relative priority in one place. Analyzing the surveys provides the ability to drill down by customer, category or priority for deeper understanding.

Service Request Analytics

Service Level Administrators want a clear view of future customer satisfaction. Service target attainment is a metric that changes before customer satisfaction starts to follow a particular trend. By supporting analyzing across multiple related tickets, Numerify can show end-to-end SLA performance on mobile devices including complex requests, such as a request for a new application instance.

Service Level AnalyticsA Change Manager must analyze team performance. The pre-built data model allows quick creation of reports measuring industry standard rates for emergency changes, change failures and even the number of incidents reported for a failed change. Correlating change data with CMDB allows change managers to detect change compliance weaknesses, such as controls for applications covered by Sarbanes-Oxley.

Fully Integrated with ServiceNowPre-built data mapping so that users don’t need to know database structure or SQL.

Self Service ReportingPoint and click access to dashboards and reports. Quick sharing with PDFs and live data.

Pre-built role-based dashboardsExpertly designed dashboards provide pixel-perfect views for managers, executives, and customers.

Visual DiscoverySimple drag and drop tools let users slice and dice data to build new reports in minutes with stunning visuals.

Insights on the goMobile dashboards and drill down analytics provides access to decision making information, even when offline.

Change Analytics

Unique capabilities enable deep insights

SLA Summary Dashboard

ABOUT NUMERIFY

Numerify is a leading provider of IT business analytics applications aimed at bringing comprehensive business insights to IT Leaders. The company is funded by Sequoia Capital and LightSpeed Venture Partners and a host of cloud industry business and technology leaders.

GET STARTED TODAY

For more information, visit www.numerify.com, subscribe to Numerify’s newsletter or visit our Insights Showcase.

Contact Numerify Sales at sales@numerify.com

The benefits of a powerful platform

Cloud-based Data WarehouseFast time to value with a cloud-based data store, optimized for real-time queries without impacting operational tool performance.

Incorporate External DataLoad additional data from HR, Financials, or Call Center to get a 360° view of your IT operations and business.

Advanced AnalyticsA true data warehouse stores historical data for time-series analysis combined with statistical functions and text analytics.

Secure StorageOur data store is managed with SOC II compliant operations to ensure security. Role-based access limits who can view reports.