nzma agents manual

NZMA EMPLOYMENTNZMA ENGLISH

Contents

International Students ............................................................................................................... Page 4IntroductionCode of PracticeImmigrationAccident InsuranceMedical and Travel InsuranceStudent ID Card NZMA Uniform

Living and Food Costs in New Zealand .................................................................................................... Page 5 Homestay Accommodation

Flatting .................................................................................................................................................... Page 6 Airport CollectionJob Opportunities Café

Enrolment Information ............................................................................................................... Page 7 How to Enrol/Application ProcessCredit Transfer, Cross Credit or Recognition of Prior Learning and Recognition of Current Competency Policy

Fees ........................................................................................................................................................ Page 8 2012 Intake Dates

Programme Information ............................................................................................................ Page 9 Certificate in Hospitality and Employment Skills Level 3 .............................................................................. Page 10National Certificate in Hospitality Level 4 ............................................................................................... Page 11 National Diploma in Hospitality Management Level 5 ............................................................................... Page 12 Diploma in Hospitality Management Level 5 ............................................................................................. Page 13 Diploma in Hospitality Management Level 6 .............................................................................................. Page 16 Diploma in Applied Hospitality Management Level 6 ................................................................................ Page 20 Diploma in Business Level 5 .................................................................................................................. Page 22 Diploma in Business (Advanced) Level 6 ................................................................................................ Page 24Bachelor of Business (Management) Level 7 ............................................................................................ Page 28Graduate Diploma in Strategic Management Level 7 ..................................................................................... Page 29

Short Courses ............................................................................................................................... 0

Career Maps ............................................................................................................................... Page 31

Did you Know… ........................................................................................................................... Page 33

Frequently Asked Questions ................................................................................................. Page 35

NZMA Academic Board ........................................................................................................... Page 38

Course Information

NZMA Programme Information 20124

IntroductionNew Zealand Management Academies is proud to offer students from around the world the opportunity to study with us. Our unique blend of small classes, industry based training and committed tutors mean that your experience of New Zealand will be as rewarding as possible.

We are committed to providing you with the highest possible standards at all times and we hope to make your time in New Zealand an experience which you will remember for the rest of your life.

Code of PracticeNew Zealand Management Academies has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at: www.minedu.govt.nz/goto/international

ImmigrationFull details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz

Accident InsuranceThe Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand Citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs.

Further information can be viewed on the ACC website at www.acc.co.nz

Medical and Travel InsuranceInternational students must have appropriate and current medical and travel insurance while in New Zealand. NZMA can provide details of insurance companies in New Zealand that can provide the necessary cover.

Student ID CardNZMA will take your photo and apply for your student ID card. You will receive your Student ID Card within three weeks from the start date of your course. You can use your NZMA Student ID card to get discounted travel on certain bus and train services.

NZMA UniformAll certificate and diploma students at our Auckland Central Academy wear a stylish uniform, you will be fitted for yours during your first two weeks of study.

In the meantime, you will be required to wear tidy, professional clothes. That means for business students: a long-sleeved business shirt, a tie and business trousers for men and a long-sleeved business shirt plus skirt or trousers for women. And for Hospitality students: a white long-sleeved collared shirt, black trousers or skirt and solid black leather shoes.

It’s compulsory to wear your uniform every day while you are at the Academy. NZMA recommends that you purchase a second pair of trousers or skirt so that these items can be laundered (available from our uniform suppliers at a very reasonable price). Denim jeans and casual trousers are not allowed!

Please see the table on page 5 for what is provided as part of your course and resource fee and what you will need to supply yourself.

International Students


Living and Food Costs in New ZealandNew Zealand is home to people from many different cultures. This means we enjoy a varied diet of traditional New Zealand and ethnic meals.

It is generally cheaper to buy food from large supermarket chains (Foodtown, Pak’nSave, Woolworths, New World, Countdown). Fresh fruit and vegetables can also be bought cheaply from local fruit and vegetable shops. New Zealand meat (including halal) can also be purchased at competitive prices from local butcheries. A variety of foods can be purchased in Auckland from locally run ethnic stores. You can enjoy food from around the world in most main towns in New Zealand, including traditional Indian curry, Japanese sushi, Korean kimchi, Chinese dim sum or Turkish pide.

You should allow NZ $250-$300 per week for food and living costs.

Homestay AccommodationIf you are looking for a Kiwi cultural experience - and more opportunities to practice your English - then consider living with a homestay family. NZMA can arrange homestay accommodation for you. Students are provided with their own single room with a bed, lamp, drawers, linen and a heater. Also included are electricity, local phone calls and access to a washing machine. Bathroom and kitchen facilities are shared with your homestay family.

2011 homestay accommodation prices are NZ $220 per week (with a minimum four-week stay). A once-only placement fee of NZ $205 will apply and for an additional NZ $80.50 we can arrange an airport pickup for you on arrival (late night arrivals will incur an extra charge). Your weekly homestay price includes breakfast and dinner during the week and all meals during the weekend. Your host family will show you how to get to NZMA on your first day of class.

A Homestay Application Form must be completed and sent to NZMA at least two weeks prior to your arrival. You must provide two weeks written notice if you need to cancel your accommodation arrangements. All homestay fees must be paid to NZMA together with your tuition fees.


Provided by NZMA Provided by Student

Hospitality Students

1 x Black branded cafe shirtBlack trousers or skirtWaistcoatNZMA tieName badgeBlack jacket (issued in Term 4 to BTEC Level 6 students)

Solid black leather shoesWhite long-sleeved collared business shirt

Business Students

Black trousers or skirtBlack jacketNZMA tieName badge

Workplace appropriate shoesLong-sleeved collared business shirt (any colour appropriate to the workplace)

NZMA Uniforms


FlattingMany of our students choose to “flat” or “house share” with friends or other students. Your Student Support Advisor can help guide you in how to find somewhere to live in the private rental market.

To find out more about rental accommodation:

www.flatfinder.co.nz

www.trademe.co.nz

www.nzflatmates.co.nz

Airport CollectionPlease tell us if you feel a little apprehensive about arriving in Auckland by yourself, or if you are unsure about how to get to your accommodation.

We can arrange an Airport Collection so that all you have to do is land in Auckland, collect your baggage and look for the person holding your name on a placard when you walk in to the airport arrivals hall.

A small cost will apply – please email us at [email protected] to find out more.

Job OpportunitiesHelping you launch a career in the hospitality or business sector is one of NZMA’s top priorities.

As an international student, finding good, relevant employment can be challenging. However at NZMA we have the knowledge, the employer contacts and the dedication to ensure you achieve not only your study goals, but also your employment goals.

At NZMA we have our own dedicated employment company, Redfish NZMA Employment. Redfish has partnerships with many of Auckland’s leading business and hospitality employers. During your studies you will have opportunities to meet with many of these potential employers through seminars, career days, work experience opportunities and industry functions. Redfish will teach you valuable job hunting skills (such as CV writing and interview techniques) - and they’ll help you find part-time employment while you study and full-time employment after you graduate.

And for those students focussed on gaining even more “international” work experience, there are now opportunities to work and study in the UK and Switzerland. This provides real global mobility for our graduates and gives them the leading edge when it comes to forging their careers.

Café

NZMA’s Auckland Central Academy has a café where fresh food, cooked on the premises, can be purchased at reasonable prices. This café also serves a range of snacks and bakery items. The café is operated by NZMA students as part of their hospitality training.

There are also facilities where students can relax and have their lunch. Vending machines for snacks and cold drinks are available.



How to Enrol/Application Process1. Complete the International Student Enrolment Form

correctly. Make sure to have the student sign the enrolment form.

2. Collect the supporting documentation as listed on the enrolment form including:

• Evidenceofidentity,dateofbirthandnationality(i.e.copy of passport)

• EvidenceofEnglishLanguagelevelorcompletionofplacement test

• EvidenceofHighSchoolQualifications

3. Email the International Student Enrolment Form and supporting documentation to your relevant Market Manager or [email protected]

4. Successful applicants will receive a conditional offer of place and invoice

5. You need to pay the Invoice directly to Fern School of English or New Zealand Management Academies depending on your course.

6. You will receive an email with the official offer of place and receipt when we receive your payment and all necessary documents

Checklist✓ Application form written correctly

✓ Application signed by student or Guardian if under 18

✓ Passport copy attached with application

✓ High School Qualification copy attached

✓ Evidence of English Level

Credit Transfer, Cross Credit or Recognition of Prior Learning and Recognition of Current Competency Policy

“Credit Transfer” means a student has completed the same course or unit standard as part of another programme either at NZMA or at another education provider.

“Recognition of Prior Learning (RPL) or Cross Credit” is the award of credit for recognition of equivalent study in the context of another programme. At NZMA or another tertiary education institution. “Recognition of Current Competency (RCC)” is the term chosen to describe the acknowledgement of skills and knowledge gained prior to the student enrolling. The learning may have been obtained through formal training, on the job experience or life experience.

If you believe that you are already competent in what is required for a particular unit standard or module (from a previous course or job) then you may qualify for RPL or RCC and obtain Credit Transfer or Cross Credit. Your Student Advisor has details of what is involved in this process.

Enrolment Information


Please note that from time to time NZMA will offer special deals, so please check with your Agent.

2012 Intake Dates Term 1 First day Monday 13th February Week 6 intake Monday 19th March Term 2 First day Monday 30th April Week 6 intake Monday 5th June Term 3 First day Monday 23rd July Week 6 intake Monday 27th August Term 4 First day Monday 8th October Week 6 intake Monday 12th Novemeber

Term Break Dates Term 1 Break 23 April - 27 April 2012 Term 2 Break 9 July - 20 July 2012 Term 3 Break 1 October - 5 October 2012 Term 4 Break 17 December 2012 - 8 February 2013

2013 Intake Dates Term 1 First day Monday 11th February Week 6 intake Monday 18th March Term 2 First day Monday 29th April Week 6 intake Tuesday 4th June Term 3 First day Monday 22nd July Week 6 intake Monday 26th August Term 4 First day Monday 7th October Week 6 intake Monday 11th Novemeber

Term Break Dates Term 1 Break 22 April - 26 April 2013 Term 2 Break 8 July - 19 July 2013 Term 3 Break 30 September - 4 October 2013 Term 4 Break 15 December 2013 - 7 February 2014

Fees

NZMA International Student Fees

Product Tuition Fee (NZ$)

Resource Fee (NZ$)

Total Fees (NZ$)

HES 3 Certificate - 20 weeks $7,250.00 $750.00 $8,000.00

NCH 4 Certificate - 25 weeks $8,250.00 $750.00 $9,000.00

National Diploma Hosp L 5 - 24 months *Auckland South &

Waikato academies only $17,000.00 $1,500.00 $18,500.00

BTEC Hosp L 5 - 12 months $17,000.00 $1,500.00 $18,500.00

BTEC Hosp L 6 - 18 months (6 month internship) $17,000.00

$1,500.00

$18,500.00

BTEC Hosp L 6 - 24 months with internship (6 month extension)

BTEC Business Diploma L 5 - 12 months (1 year extension)

$16,000.00 $900.00 $16,900.00

BTEC Business Diploma L 6 - 12 months $16,000.00 $900.00 $16,900.00

Bachelor of Business (Management) Level 7 - 12 months

$16,000.00 $1,500.00 $17,500.00

Graduate Diploma in Strategic Management Level 7 - 12 months

$16,000.00 $1,500.00 $17,500.00


• NationalCertificateinHospitality(Level3)/Certificate

in Hospitality and Employment Skills (Level 3)

• NationalCertificateinHospitality(Level4)

• NationalDiplomainBusiness(Level5)

• DiplomainHospitalityManagement(Level5)/BTEC

Higher National Certificate in Hospitality Management

• DiplomainHospitalityManagement(Level6)/BTEC

Higher National Diploma in Hospitality Management/

City and Guilds Diploma in Food and Beverage

Service

• DiplomainAppliedHospitalityManagement

(Level 6)

• DiplomainBusiness(Level5)/BTECHigherNational

Certificate in Business

• DiplomainBusiness(Advanced)(Level6)/BTEC

Higher National Diploma in Business

• BachelorofBusiness(Management)Level7

• GraduateDiplomainStrategicManagementLevel7

Programme Information


Subject AreaFood, Hospitality and Personal Services » Food and Hospitality » Food and Beverage Service

Outcome StatementStudents are prepared to gain and retain employment in the hospitality industry, with a focus on practical hospitality service skills, along with communication, inter-cultural and employment (job search and workplace) skills. Students can enter the hospitality industry in café, hotel and bar positions, on cruise lines, as a barista, in cocktail lounge, in catering or in bar management. Graduates also qualify for The National Certificate in Hospitality (Food and Beverage) (Level 3).

Entry RequirementsGeneral Entry requirements:

Be 17 years of age or older.

Academic Entry requirements:

Applicants less than 20 years old must have:

New Zealand

Domestic Students must have achieved the required level in the NZMA General Assessment.

International

Requirements for international students are equivalent to the New Zealand requirements.

English Language Requirements

Students who do not have English as a first language will need to show that they are capable of successfully completing the course by meeting at least one of the following entry conditions:

1. An IELTS score of at least 5.0 (General or academic),

OR

2. TOEFL 475 or equivalent.

ContentStudy includes customer service, making speciality coffees and cocktails, liquor legislation, job interview techniques and CV preparation. The course includes specialised knowledge of hospitality skills and beverage operations as well as assessment in recognised restaurants, bars or hotels.

Qualifications Awarded1. National Certificate in Hospitality Management (Level 3). 2. NZMA Certficate in Hospitality and Employment Skills (Level 3).

Certificate in Hospitality And Employment Skills (Level 3) 87 credits

Certificate in Hospitality And Employment Skills

Level 3

Option One

Obtain employement if you are a Working Holiday Maker*

Option Two

Go on to study a National Certificate in Hospitality Level 4 at NZMA

* Conditions apply. Please refer to the NZ immigration manual to see if this applies to your country.


Subject AreaFood, Hospitality and Personal Services » Food and Hospitality » Food and Beverage Service Service Sector » Hospitality

Outcome StatementThis qualification recognises the competence, knowledge, and skills required by an experienced specialist in a food and beverage service role in a commercial environment. This qualification comprises a compulsory core and elective strands. People will complete one or more standards in advanced food service, advanced beverage service, advanced wine service, and/or gueridon and silver service. The elective section allows employees and employers to select the most appropriate complementary skills from other strands that may be required for a particular individual.

The qualification is awarded to specialists who have demonstrated advanced skills and knowledge necessary to work in a food and beverage role. Depending on the strand chosen, the holder will have demonstrated correct use of advanced service techniques, customer interaction skills, promotion and up-selling, product knowledge, safe food handling practices and compliance with health and safety legislation.

This certificate leads on from the National Certificate in Hospitality (Food and Beverage Service) (Level 3) with strands in Food Service, Barista, Beverage Service, Bar Service, Wine Service, and Functions Service [Ref: 0566]. There is some commonality between the compulsory components of both certificates to assist with career pathways. This qualification can lead onto the National Diploma in Hospitality (Business Management) [Ref: 0883].





New Zealand

Domestic Students must have achieved the required level in the NZMA General Assessment or have successfully completed the Level 3 National Certificate in Hospitality.

International




1. An IELTS score of at least 5.0 (General or academic), / TOEFL 475 or equivalent.

OR

2. Achieve the required level in the English language assessment.

ContentCourse content includes:

1. Food Safety 2. Food and Beverage Service 3. Bar Management 4. Managing Reservations 5. Performing Calculations 6. Sale of Liquor Act 1989 7. Host Responsibilities 8. Liquers and Hot Alcoholic Beverages 9. Cocktails 10. Wine Evaluation and Viticulture 11. Knowledge of Beverage Products 12. Beer Heritage, Style and Flavours 13. Food and Beverage Matching 14. Teamwork 15. Deliveringand Assessing on-the-job Training 16. Employment Relationships and Law

National Certificate in Hospitality (Specialist Food and Beverage Service)

(Level 4) 82-97 credits

National Certificate in Hospitality Level 4

Option One

Obtain employment if you are a Working Holiday Maker*

Option Two

Go on to study a National Diploma in Hospitality Management Level 5 at NZMA

* Conditions apply. Please refer to the NZ immigration manual to see if this applies to your country.


Subject AreaFood, Hospitality and Personal Services Food and Hospitality Service Sector, Hospitality

Outcome StatementThe holder of this qualification will have a sound knowledge of underpinning management theory as applicable to the hospitality industry and will be able to perform core, practical activities at an operational level.

This qualification is intended for people with no prior experience in hospitality but who wish to acquire broad knowledge and understanding of the operational divisions of this sector. The knowledge and understanding gained through attaining this qualification will provide sound preparation for entry into management-level positions within the hospitality industry, particularly in the areas of Food and Beverage Service, Accommodation, and Kitchen Production. The breadth of knowledge and practical experience acquired through this qualification will equip holders of the qualification to be valuable staff members across a range of operational divisions.

People awarded this qualification will be capable of leading a small team and/or managing a small business unit within a large establishment. They will be capable of applying management theory to operational situations as they arise. Holders of this qualification will also be able to provide high levels of customer service through the direct provision of operational service.


1.Be 17 years of age or older and have studied at a secondary school for at least 4 years or have relevant work experience or qualification

2. AIl applicants must successfully complete an NZMA Entry Assessment Test.



New Zealand

1.Entry from NCEA. Preference will be given to students with NCEA Level 2 or higher,

OR

2. Successful completion of a relevant level 2 or higher qualification taught by a New Zealand TEO.

International



Students who do not have English as a first language will need to show that they are capable of successfully completing the course by demonstrating they have an IELTS score of at least 5.0 with no band score lower than 5; or equivalent for entry at certificate level 3.

Content Course content includes: 1. Food safety methods in a food business 2. Knowledge and Service of Beverages (wine, beer, spirits, cocktails etc) 3. Commercial accommodation management 4. Co-ordinate and maintain food and beverage service 5. Supervise staff under a food safety programme 6. Food and beverage management in a hospitality environment 7. Hospitality facility utilisation 8. Hospitality management control systems 10. Purchasing and stores management in a hospitality environment 11. Sale of Liquor Act 1989 and host responsibility requirements. 12. Human Resources Management 13. Compliance in the workplace 14. Workplace relations, teams and objectives

Plus 5 elective subjects.

National Diploma in Hospitality Management

(Level 5) 240 credits


Subject AreaFood, Hospitality and Personal Services » Food and Hospitality » Food and Beverage Service

Outcome StatementThis qualification recognises the broad base of technical, practical and theoretical hospitality competencies required for people entering the workforce in a variety of hospitality related roles, people aspiring to middle management and supervisory positions, and people wishing to extend their hospitality knowledge and skills.

Students will build a broad understanding of hospitality management with substantial depth in some areas through an interdisciplinary curriculum, while developing the skills they need for a career in hospitality management or to transition to higher levels of study.





New Zealand

1. Entry from NCEA. A minimum of 42 credits at level 3 or higher. This must include a minimum of 14 credits at level 3 or higher, in each of two subjects from the approved subject list, PLUS a further 14 credits at level 3 or higher taken from no more than two additional domains or approved subjects, AND

2. Numeracy: A minimum of 14 credits at level 1 or higher in MathsontheNationalQualificationsFramework,AND

3. Literacy: A minimum of 8 credits at level 2 or higher in English; 4 credits must be in reading and 4 in writing, OR

4. Successful completion of a level 4 or higher qualification taught by a New Zealand TEO.

International

Requirements for international students are equivalent to the New Zealand requirements, but vary for different countries. Refer to New Zealand Management Academies for further information.




OR

2. Achieve the required level in the NZMA English Language Assessment.

Content1. The Contemporary Hospitality Industry 2. The Developing Manager 3. Customer Service 4. Food and Beverage Operations 5. Rooms Division Operations 6. Management Accounting for Hospitality 7. Industry Experience 8. Food Hygiene and the Environment 9. Food and Society 10. Cellar and Bar Operations

Qualifications Awarded1.DiplomainHospitalityManagement(Level5)-NZQAAccredited. 2. BTEC Higher National Certificate in Hospitality Management - Edexcel Accredited (UK). 3.LicensedControllerQaulification. 4. International Award in Barista skills - City & Guilds Accredited (UK). 5. Certificate of Achievement in Food Safety.

Diploma in Hospitality Management (Level 5) 1200 credits

Diploma in Hospitality Management Level 5

Option One

Stay in NZ and obtain the Graduate Work Visa

Option Two

Go on to study a Diploma in Applied Hospitality Management Level 6 at NZMA


The Contemporary Hospitality IndustryThis module introduces learners to the hospitality industry. It establishes the framework of the industry using defined criteria defined in a way that reflects their needs. Learners then review the current structure.

Learners then have the opportunity to research recent developments in the industry. This is designed to be responsive to contemporary issues and will enable learners to react to issues affecting the industry during their period of study. Learners will also investigate the changing role of hospitality staff in a range of contexts. They will develop their approach and thinking processes to enable them to predict potential trends and developments in hospitality provision and management.

The Developing ManagerThis module focuses on learners’ development and their future in management. The module sets the scene by exploring a range of principles and practices of management behaviour. Learners can then apply this knowledge to self-appraisal, examining their own potential as a prospective manager.

Using the knowledge developed throughout the programme, learners then have the opportunity to demonstrate the roles and responsibilities of a manager in an appropriate context. This may be through part-time work, a work placement or simulation. Their experience will enable them to consider how the module and the qualification can contribute to their future career development.

Customer Service The aim of this module is to introduce learners to the principles and objectives of customer service with a focus on business and services operations, such as sports and leisure and hospitality and catering. The module will develop an understanding of the nature of a customer service culture and quality service in the business and services management environment. It will provide an appreciation of the importance of information gathered from customers and its relevance to improved delivery of services.

Food and Beverage Operations

This module introduces the learner to the practical aspects of food and beverage production and service. Due to the nature of the job, hospitality managers need to have the basic practical skills to enable them to operate effectively within a kitchen and restaurant operation. The focus of this module is the development and application of practical activities within a food preparation and service environment.

Learners will review and evaluate different food and beverage production and service systems, together with aspects of menu design, financial and staffing implications for different outlets.

They will investigate the importance of financial controls, including costs and selling prices and aspects of the purchasing programme.

Learners will also develop their understanding of the processes involved in planning and developing recipes, the methods that can be used, and a range of factors that affect menu compilation. The learning for the whole module is drawn together through the planning, implementation and evaluation of a hospitality event.

Rooms Division Operations The aim is to investigate the role of the front office within the management of a hospitality operation. This module examines the operational elements that comprise the front office and how these are deployed by management to maximise both occupancy and rooms revenue. The module provides the learner with an appreciation of the role of the front office as the ‘nerve centre’ of customer activity with network communication links with other departments.

Management Accounting for HospitalityThis module will allow the learner to develop a practical understanding of the accounting techniques used to control costs and profits and to support the manager in making effective short-term decisions. Learners will have the opportunity to investigate control systems, income generation and methods of measuring and analysing performance.

Modules


Industry ExperienceThis module is designed to provide learners with an opportunity to develop first-hand experience of industry with a relevant organisation. Learners focus on issues or problems relevant to them and the host organisation. The experience enables learners to demonstrate the ability to understand and analyse the relationships between different parts of the host organisation.

The module focuses on an action plan with aims, objectives and targets that supports the development of a management report, in agreement with their line manager and tutor. The report should be supported by evidence collected by the learner and should demonstrate an in-depth knowledge of working practices and a broad knowledge of how the host organisation operates.

Learners review their progress and evaluate relevant sources of information and assistance within the host organisation. The management report is reviewed against the agreed targets of the action plan and submitted as a formal report.

Hospitality Operations ManagementThis module is designed to introduce the learner to the management principles of hospitality operations. It builds upon the content of Module 4: Food and Beverage Operations and Module 5: Rooms Division Operations. It is intended for learners who aspire towards a career in general hospitality management.

Learners will focus on a wide range of operational and economic characteristics, including customer profiles and patterns of demand. This will lead to the consideration of product development and the opportunities and constraints that affect such development. Learners will also consider a range of pricing and profitability strategies, using ICT software to model different approaches.

Finally, the module develops learners’ understanding of the appraisal process in relation to hospitality operations management and how different aspects inter-relate with each other.

Food and SocietyThis module extends the scope of the hospitality industry by examining the wider issues of food and society. Learners will explore the reasons people eat and what influences the choices they make. Food and drink is influenced by a wide range of cultural and global aspects, which will also be the focus of study.

Learners will develop their knowledge, skills and understanding of how the five senses can be used to assess the acceptability and quality of food and drink. They will examine ratings scales and the values and criteria that determine results. Finally, they will evaluate an overall food and drink experience, making reasoned judgements and recommendations about how the experience could be improved.

Cellar and Bar OperationsThis module is designed to give learners an overall understanding of cellar and drink management which is fundamental to the licensed retail trade. This module will give learners an introduction to these principles by involving them in practical activities.

Learners will review contemporary cellar and bar management techniques, including operational aspects, staffing, quality issues, hygiene and safety. They will also explore developments in technology and the benefits they provide. Learners will also examine a range of ethical issues relating to the customer and to business operations.


This is a 6 month extension for Level 5 Diploma in Hospitality Management Graduates. Subject AreaManagement and Commerce » Business and Management » Hospitality Management

Outcome StatementGraduates of this course will have acquired a broad base of the technical, practical and theoretical competencies required for roles in middle management and supervision in the hospitality industry or related areas such as business management or leisure and tourism management.





New Zealand

1. Preference will be given if applicants hold NCEA Level 2 or higher, OR

2. Have successfully completed a Level 4 or higher qualification taught by a New Zealand Tertiary Organisation.

International

International students must be at least 17 years of age, and have completed high school in their own country.



1. An IELTS score of at least 5.5 (General or academic), or an equivalent internationally recognised English language proficiency examination

OR

2. IELTS 6 if they are granted entry to do only the Level 6 papers on the basis of successful completion of a

recognised Level 5-equivalent qualification

ContentCourse content includes: 1. The Contemporary Hospitality Industry 2. The Developing Manager 3. Customer Service 4. Food and Beverage Operations 5. Rooms Division Operations 6. Management Accounting for Hospitality 7. Industry Experience 8. Food Hygiene and the Environment 9. Food and Society 10. Cellar and Bar Operations 11. On-licensed Trade Management 12. People Management 13. Sales Development and Merchandising 14. Hospitality Operations Management 15. Law for Licensed Premises 16. Planning and Managing Food and Beverage Service 17. The Sport and Leisure Industry 18. Entertainment and Venue Management 19. The Travel and Tourism Environment 20. Tourism Development Planning

Three major specialisations are currently available: Advanced Hospitality Management, Licensed Retail, and Leisure and Tourism.

Qualifications Awarded1.DiplomainHospitalityManagement(Level6)-NZQAAccredited. 2. BTEC Higher National Certificate in Hospitality Management - Edexcel Accredited (UK). 3. City & Guilds Diploma in Food and Beverage Service.

Diploma in Hospitality Management (with strands in Advanced Hospitality Management, Licensed Retail, and Leisure and Tourism) (Level 6) 196 credits


On-Licensed Trade ManagementThis module will allow the learner simultaneously to examine this specialist sector of the hospitality industry and to apply the principles, knowledge and techniques learned in other modules to its unique situations. It provides learners with both the theoretical and practical skills required to pursue a career in the licensed trade.

Learners will explore the current structure of the licensed trade, covering different types of agreements and licensed premises. They will examine issues relating to the design, development and operation of licensed premises and aspects of marketing. They will then undertake and review a case study based on a local operation and provide feedback to the owner/manager.

People Management

This module introduces learners to the techniques concerned with the management of people within service industries, such as hospitality, travel, tourism, sports, leisure and recreation. The module recognises the critical role that managing people has in the effectiveness and efficiency of an organisation.

The module provides learners with the opportunity to examine the various practices, procedures and constraints that influence the management of people within a work environment.

Sales Development and MerchandisingThis module aims to develop the learner’s understanding of the importance of sales development and merchandising techniques in business and services operations, such as hospitality and catering, tourism, sports and leisure. The module is broad-based in its approach, covering both theory and practical application of tools and techniques, used internally and externally, to maximise sales from all aspects of the product mix.

Facilities OperationsThis module develops the essential skills and knowledge required to deliver facilities operations in a wide variety of contexts. These include hospitality and leisure venues, public arts venues, tourist complexes, educational establishments such as colleges, universities, and halls of residence, hospitals, museums and many other operations which are becoming increasingly dependent on facilities operations, as distinct from the primary function of the organisation or venue.

This module focuses on the operational and administrative functions of the facilities role. Learners will address the broad responsibilities and duties of a facilities manager, the legal, health and safety obligations that fall within the remit of facilities operations and the various administrative systems that support facilities operations. Learners will also evaluate and review the quality and effectiveness of the facilities operation.

Law for Licensed Premises

The aim of this module is to allow learners to develop a practical understanding of the legislation relating to the management of licensed premises. Learners are not expected to have an in-depth knowledge of the legislation but they need to develop an understanding of the implications of the legislation on licensed premises from a management perspective.

Learners will examine the effects of licensing legislation. They will look at types of licences, types of licensed premises, the procedures involved in applying for a licence, and conduct and security issues relating to the management of licensed premises. Learners will also investigate consumer protection, including weights and measures, employer liability and issues relating to misleading information.

Learners will focus on health and safety legislation and regulations and the duties and responsibilities of the licensee, as well as the legislative responsibilities of employers in relation to their staff.

Modules


Menu Planning and Product DevelopmentThis module brings together three interdependent and rapidly developing aspects of food and beverage operations. Changes in consumers’ knowledge and expectations of food and drink, much of them achieved through the contribution made by the media in publicising the innovations of popular and notable chefs, have focused the need to develop menus, products and services that will continue to meet consumers’ needs and expectations.

Learners will have the opportunity to develop the application of management skills involved in the development of products and services as well as research and evaluation of current innovations. The module will provide opportunities for investigation, development and analysis of menus, products and services, as well as enabling learners to demonstrate a creative, artistic and innovative approach to this important aspect of the hospitality industry.

Planning and Managing Food ProductionThis unit is designed to plan for the needs of quality food production management applicable in all hospitality operations. The unit will enable learners to experience the principles and concepts of food production management, which they can apply in business.

Learners will develop the necessary tools to allow them to apply objective, constructive and evaluative management skills across a range of settings and situations. New technology will interface with this unit.

Planning and Managing Food and Beverage Service

This module is designed to enable learners to develop skills within the dynamic environment of food and beverage service systems. This development will occur through practical application and management activities.

Learners will develop the essential practical and management tools to allow them to make objective, constructive evaluative judgements across a range of situations.

The Sport and Leisure IndustryThe aim of this module is to give learners an understanding of the sport and leisure industry and the environment in which the industry operates. This module develops the underpinning knowledge for this qualification so that learners have a broad understanding of the range, growth and expansion of the sport and leisure industry.

Learners will be able to examine the expansion and influence of the sport and leisure industry over the last twenty years as well as the interrelationship between the different partners within the industry.

Learners will be expected to look at the role and impact of the political environment, which influences the sport and leisure industry, as well as the role of both government and government agencies. Learners will also be able to evaluate the implementation of government policy at a local level.

Learners will also explore the significance of key impacts and current issues that affect the sport and leisure industry using relevant economic, social/cultural and environmental theories.

Learners will be expected to prepare management strategies to meet these impacts and issues at a local level.

Entertainment and Venue Management

This module is designed to give an over-arching view of the arts and entertainment industry with a particular emphasis on venue management, operation and funding of live performance. The module explores the industry’s dynamic structure through an identification of trends in the public, private and voluntary sectors’ involvement in the world of entertainment. A range of activities and venues and the corresponding levels of public usage and support are explored. This will provide the learner with an insight into the management and operation of a range of activities and venues; the influence of contrasting financial practices and the underlying trends within the arts and entertainment industry.


The impact of large-scale venues needs to be considered in the wider context of leisure management given the vast range of possible entertainment opportunities offered by multi-purpose arena and stadium offering venues for major sporting events, popular music concerts, opera, ice shows, televised events and the attendant venue management problems relating to licensing, health, safety and security.

The Travel and Tourism Environment

This module will provide learners with an understanding of the global environment within which the travel and tourism industry operates. The module examines the historical evolution of tourism, the current structure of the tourism industry, the external influences on tourism and the impact tourism has on host communities and the environment.

Learners will also undertake an investigation of international and national policies and assess their influence on the tourism industry. The effects of political

change on the industry’s operation will also be examined.

Tourism Development Planning

The aim of this module is to increase learners’ awareness of the need to plan and manage tourism at all levels within an international, national, regional and local framework. Emphasis is placed on current trends in planning for tourism development in a range of destinations. The stages in the planning process are identified and learners will be encouraged to apply theoretical models to practical case studies and site visits.

The principles and philosophy of sustainable development are introduced in this module and learners will be required to show an in-depth understanding of issues such as carrying capacities, environmental impact and the guest-host relationships as they relate to current tourism initiatives e.g. access, conservation, enclave tourism.

Diploma in Applied Hospitality Management

Level 6

Option One


Option Three

Study further in Australia, Europe, Asia, Middle East,

Africa, UK or US

Option Two

Pathway to a higher level programme in New Zealand


This is a 6 month extension for Level 6 Diploma in Hospitality Management Graduates. Subject AreaManagement and Commerce » Business and Management » Hospitality Management

Outcome StatementAt the end of year one, learners will demonstrate an understanding and application of a range of fundamental hospitality management skills and knowledge with substantial depth in some areas through an interdisciplinary curriculum, that includes Food and Beverage Operations, Rooms Division Operations, Cellar and Bar Operations, and Management Accounting while also developing their own people management skills. This provides the foundation necessary for more in-depth study in year two with the development of specialist knowledge and skills in Hospitality Management, Licensed Retail, Professional Cookery or Leisure and Tourism. The knowledge and skills developed will be reinforced and developed further during an internship placement completed in the final semester. Graduates will be able to demonstrate a broad base of technical, practical and theoretical hospitality competencies required for people entering the workforce in a variety of hospitality related roles, people aspiring to middle management and supervisory positions, people wishing to extend their hospitality knowledge and skills, and people wishing to transition to higher levels of study.





New Zealand

1. Preference iwill be given if applicants hold NCEA Level 2 or higher,

OR

2. Have successfully completed a Level 4 or higher qualification taught by a New Zealand Tertiary Organisation.

International

International students must be at least 17 years of age, and have completed high school in their own country.



1. An IELTS score of at least 5.5 (General or academic), or an equivalent internationally recognised English language proficiency examination

OR

2. IELTS 6 if they are granted entry to do only the Level 6 papers on the basis of successful completion of a

recognised Level 5-equivalent qualification. Students must successfully complete the Level 6 Diploma in Hospitality Management (with strands in Advanced Hospitality Management, Licensed Retail and Leisure and Tourism) with attendance of at least 90% to gain entry into the final semester of the Level 6 Diploma in Applied

Hospitality Management Programme.

Content This programme is an extension of the Diploma in Hospitality Management (Level 6). The final semester of this two year programme provides an opportunity for students to enrol in NZMA’s honours programme where they will complete a comprehensive research project based on a full time 600 hour internship.

Course content includes: 1. The Contemporary Hospitality Industry 2. The Developing Manager 3. Customer Service 4. Food and Beverage Operations 5. Rooms Division Operations 6. Management Accounting for Hospitality 7. Industry Experience

Diploma in Applied Hospitality Management - (with Internship)

(Level 6) 252 credits


8. Food Hygiene and the Environment 9. Food and Society 10. Cellar and Bar Operations 11. On-licensed Trade Management 12. People Management 13. Sales Development and Merchandising 14. Hospitality Operations Management 15. Law for Licensed Premises 16. Planning and Managing Food and Beverage Service 17. The Sport and Leisure Industry 18. Entertainment and Venue Management 19. The Travel and Tourism Environment 20. Tourism Development Planning 21. Internship.

Qualifications Awarded1. Diploma in Applied Hospitality Management (Level 6) - NZQAAccredited.

ModuleInternship

This module is designed as a culminating learning experience that requires students to complete a research project, while providing them with an opportunity to develop first-hand experience of industry with a relevant organisation. Students focus on issues or problems relevant to them and the host organisation. The experience enables students to demonstrate the ability to understand and analyse the relationships between different parts of the host organisation.


Subject AreaManagement and Commerce » Business and Management, Business Management

Outcome StatementThis qualification recognises the broad base of technical business competence required for people entering the workforce in business related roles, people aspiring to middle management and supervisory positions, and people wishing to extend their business skills.

Students will build a broad understanding of business with substantial depth in some areas through an interdisciplinary curriculum and develop the skills they need for a career or to transition to higher levels of study.

Students will learn to interpret a wide range of data and determine appropriate measures and procedures in response to a range of problems with theoretical elements.





New Zealand

1. Entry from NCEA. A minimum of 42 credits at level 3 or higher. This must include a minimum of 14 credits at level 3 or higher, in each of two subjects from the approved list, PLUS a further 14 credits at level 3 or higher taken from no more than two additional domains or approved subjects AND




International





OR


ContentThe Level 5 Diploma in Business focuses on the development of general business capabilities and how they can be applied in a business environment.

Today’s business environment is complex and changes constantly. Consequently it is essential that students are exposed to a wide range of interdisciplinary studies.

Students will learn marketing, managing financial resources and decisions, employee relations, managing human resources, organisations and behaviours, business environment, common law, business decision making, business strategy and research skills.

Students will also develop other personal and professional capabilities including problem solving, presentation skills, self confidence, leadership, listening skills, customer service and managing conflict.

Qualifications Awarded1.DiplomainBusiness(Level5)-NZQAAccredited. 2. BTEC Higher National Certificate in Business - Edexcel Accredited (UK).

Diploma in Business (Level 5) 120 credits

Diploma in Business Level 5

Option One

Study a Diploma in Business (Advanced) Level 6 at NZMA

Option Two

Study further in Australia, Europe, Asia, Middle East, Africa, UK or US


Modules

MarketingThis module aims to provide learners with an introduction to the fundamental concepts and principles that underpin the marketing process. In addition, it examines the role and practice of marketing within the changing business environment. This broad-based module will provide all learners with a concise and contemporary overview of marketing, and give them the knowledge and skills to underpin further study in the specialist field of marketing.

Managing Financial Resources and DecisionsThis module is designed to give learners a broad understanding of the ways in which finance is managed within a business organisation. Learners will learn how to evaluate the different sources of finance, compare the ways in which these are used and will learn how to use financial information to make decisions. Included will be consideration of decisions relating to pricing and investment, as well as budgeting. Finally, learners will learn techniques for the evaluation of financial performance.

Organisations and BehaviourThis module provides an introduction to the nature of organisations in relation to management practices. The Module examines the internal nature of organisations from both a theoretical and practical viewpoint. The Module is intended to develop an understanding of the behaviour of people within organisations and the significance of organisational design and characteristics. It also aims to provide the basis for, and to underpin further study in, specialist areas of business.

Business EnvironmentThe aim of the module is to encourage learners to identify the objectives of organisations and the influence of stakeholders. Learners are also encouraged to investigate the operation of organisations in relation to the local, national and global environment. The Module also provides learners with a solid base of understanding of the parameters within which organisations act that can be built upon in further Modules.

Common Law IThe aim of this module is to provide an introduction to the law of contract, with a particular focus on the formation and operation of a business contract. Learners are encouraged to

explore the contents of such an agreement and, in particular, to appreciate the practical application of standard-form business contracts. Additionally, the Module enables learners to understand how the Law of Tort differs from the law of contract and examines the Tort of Negligence and issues of liability pertinent to business. Learners are also introduced to the New Zealand Legal System including the Treaty of Waitangi.

Business Decision Making In business, good decision making requires the effective use of information. This Module gives learners the opportunity to examine a variety of sources and develop techniques for four aspects of information: data gathering, data storage, and the tools available to create useful information and present it.

Computers are used in business for much of this and thus the appreciation and use of appropriate IT software is central to the completion of this Module. Specifically, learners will use spreadsheets for data analysis and the preparation of information. The use of spreadsheets for the manipulation of numbers, and understanding of how to apply the results, are seen as more important than the mathematical derivation of formulae used. They will also gain an appreciation of information systems currently used at all levels in an organisation as aids to decision making.

Business StrategyThe aim of this Module is to develop learners’ abilities to evaluate and select strategies appropriate to business organisations. This will involve an analysis of the impacts of the external operating environment and the need to plan organisational strategies to ensure effective business

performance.

Research Project This Module is designed to introduce learners to the techniques and methods of research. The Module addresses a variety of research methodologies, including the opportunity to carry out interventionist or action research.

Learners will be required to produce a project report based on independent research into an area of professional business practice that interests them and will add to their professional development.

The study should use both primary and secondary sources of information, and should be an exploration of a current major issue. The study undertaken should build


This is a 1 year extension for Level 5 Diploma in Business Graduates.

Subject AreaManagement and Commerce, Business and Management, Business and Management

Outcome StatementThis qualification recognises the broad base of technical business competence required for people entering the workforce in business related roles, people aspiring to middle management and supervisory positions, and people wishing to extend their business skills.

Students will build a broad understanding of business with substantial depth in some areas through an interdisciplinary curriculum and develop specialist skills for a professional career in marketing, finance, management, or information technology or to gain advanced standing in a business related degree.

Students will learn to analyse, evaluate and formulate appropriate responses to resolve both concrete and abstract problems.





New Zealand

1. Entry from NCEA. A minimum of 42 credits at level 3 or higher. This must include a minimum of 14 credits at level 3 or higher, in each of two subjects from the approved list, PLUS a further 14 credits at level 3 or higher taken from no more than two additional domains or approved subjects AND




International





OR


ContentIn year one, the Level 6 Diploma in Business (Advanced) focuses on the development of general business capabilities and how these can be applied in a business environment.

Today’s business environment is complex and changes constantly. Consequently it is essential that students are exposed to a wide range of interdisciplinary studies.

In the first year, students will learn marketing, managing financial resources and decisions, employee relations, managing human resources, organisations and behaviours, business environment, common law, business decision making, business strategy and research skills.

Students will also develop other personal and professional capabilities including problem solving, presentation skills, self confidence, leadership, listening skills, customer service and managing conflict.

In year two the Level 6 Diploma in Business (Advanced) allows students to develop their skills in papers aligned with their major specialisation and they also choose up to four optional modules.

Two major specialisations are currently available: Management and Finance.

Qualifications Awarded1.DiplomainBusiness(Advanced)(Level6)-NZQAAccredited. 2. BTEC Higher National Certificate in Business - Edexcel Accredited (UK).

Diploma in Business (Advanced) (Level 6) 240 credits


Management Accounting: Costing and BudgetingIn this module learners will consider cost information both current and future. Cost data will be collected, compiled and analysed, and will be processed into information of use to management.

The module goes on to deal with budgetary planning and control, preparing forecasts and budgets and then comparing them to actual results. Learners will consider different costing and budgetary systems and will discuss the causes of resulting variances.

Financial ReportingIn this module learners will discover how to prepare financial statements for different types of business, taking into account the relevant legal and regulatory provisions. Included will be the basic principles of group accounts. Learners will also develop tools for the interpretation of financial statements.

Financial Systems and Auditing This module examines the accounting and management control systems of a business. Learners will analyse these systems and evaluate their effectiveness, particularly in terms of controls and safeguards against error and fraud. The purpose and conduct of an audit will be covered, together with the process of audit reporting.

TaxationThis module considers the taxation of both individuals and limited companies. Learners will calculate taxable income and tax payable, allowing for different sources of income, relevant allowable expenditure, and applicable tax-free allowances. Income tax, corporation tax and capital gains tax are all covered.

Managing Professional DevelopmentThis module is designed to enable learners to assess and develop a range of professional and personal skills in order to promote future personal and career development. The module also aims to develop learners’ abilities to organise, manage and practise a range of approaches to improve their performance as self-organised learners, in preparation for work or further career development.

The module emphasis is on the needs of the individual but within the context of how the development of self-management corresponds with effective team management in meeting objectives. These leads to an exploration of operational issues associated with professional development to gain an understanding of best practice.

Working with and Leading PeopleThis module develops the knowledge and skills needed to work with and lead people. The module recognises that leadership operates within the internal framework of organisational values, culture, policies and practices. It also recognises that, externally, leadership should meet the requirements of current legislation and ensure ethical and environmentally friendly behaviour. The module also considers the requirements for recruitment, selection and retention. It examines team working and leadership roles and identifies the work and development needs of individuals in the workplace.

Managing Activities to Achieve Results

This module focuses on the effective and efficient planning and management of work activities. It provides learners with the knowledge and skills to design, implement and change operational systems to improve their effectiveness and efficiency and to achieve the desired results.

Learners are encouraged to consider the importance and interrelationship of business processes and the implementation of operational plans, together with quality systems and health and safety in achieving satisfactory results.

Modules


Managing Activities to Achieve ResultsThis module focuses on the effective and efficient planning and management of work activities. It provides learners with the knowledge and skills to design, implement and change operational systems to improve their effectiveness and efficiency and to achieve the desired results.

Learners are encouraged to consider the importance and interrelationship of business processes and the implementation of operational plans, together with quality systems and health and safety in achieving satisfactory results.

Managing Communications, Knowledge and InformationThis module recognises that communications do not automatically take place effectively in organisations and thus both information and work-based knowledge is often deficient when decisions are made. This suggests that managers need to look to improve the planning of their communications processes as well as improving their communication skills. It also promotes the need for managers to adopt a more inclusive approach to stakeholders affected by the decisions they make and thus maintains the need for managers to network on a more structured basis. It also suggests that managers need to make the information and knowledge they gain accessible to other parts of the organisation.

This module is designed to develop an understanding of the interaction between communications, knowledge and information. The Module also looks at how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.

MS Office Solution DevelopmentThis module focuses on the use of Visual Basic for Applications to extend the capability of Microsoft Office in the development of solutions that automate business processes access data and publish information to an intranet or the internet.

The module develops Visual Basic skills for use in Office and looks at building solutions in Excel, Word, PowerPoint, Access and Outlook. The Module also looks at the use of FrontPage 2000 to design, create and publish Office solutions to the internet and intranets.

The module requires a thorough knowledge of the Microsoft Office suite together with an intermediate level of skills in using Visual Basic.

This module presents opportunities to demonstrate key skills in problem solving, information technology and improving own learning and performance.

Financial ServicesThis module is designed to give learners knowledge of the workings of the financial services industry. Learners will learn about the financial needs of both individuals and businesses and the financial services available to them. They will investigate the most appropriate sources of finance for a variety of needs of both businesses and individuals. Learners will investigate the investment opportunities available to meet the different needs of individuals and the different ways in which financial advice can be provided. They will also investigate the various protection needs of individuals and businesses and how these can be provided.

Learners will also learn about the regulation of the financial services industry and the protection available to their clients.

Diploma in Business (Advanced) Level 6

Option One


Option Two

Study further in Australia, Europe, Asia, Middle East, Africa, Uk or US


Industry ExperienceThis module is designed to provide learners with an opportunity to develop first-hand experience of industry with a relevant organisation. Learners focus on issues or problems relevant to them and the host organisation. The experience enables learners to demonstrate the ability to understand and analyse the relationships between different parts of the host organisation.

The module focuses on an action plan with aims, objectives and targets that supports the development of a management report, in agreement with their line manager and tutor. The report should be supported by evidence collected by the learner and should demonstrate an in-depth knowledge of working practices and a broad knowledge of how the host organisation operates.

Learners review their progress and evaluate relevant sources of information and assistance within the host organisation. The management report is reviewed against the agreed targets of the action plan and submitted as a formal report.

Learners should ensure that their evidence relates to the major specialisation they are undertaking.

Project ManagementThe aim of this module is to provide a basic knowledge of project management principles, methodologies, tools and techniques that may be used in any industry, the professions and the public sector. Organisational and human resource factors are also included.

Learners will develop an understanding of what constitutes a project and the role of a project manager. They will be able to analyse and plan the activities needed to carry out the project, including how to set up a project, how to control and execute a project, and how to carry out project reviews. Learners will also understand how the project fits into the company or other organisational environment.

Administrative Practices and ProceduresThis module allows learners to develop and practise their knowledge, abilities and skills as administrators or managers by examining the administrative functions within organisations.

The module is about preparing and co-ordinating operational plans and is also about managing time effectively and developing self to meet the needs of an organisation. The Module investigates the roles and responsibilities of key people within the organisation helping to meet its objectives.

Learners will learn about ways in which events or activities are managed and will have the opportunity to investigate and participate in the running of an event in which they will take a major part in the management of a range of key resources. This is a practical Module which will prepare learners either for progression to a higher level studies in Administration or a management role in any kind of organisation whether large, medium or small.


This additional 1-year programme of study can be completed by graduates of the BTEC Diploma of Business (Advanced) Level 6.

Subject AreaBachelor of Business Degree graduates with a Management major will have a mix of theoretical and practical management knowledge and skills that will enable them to work as professional managers.

Outcome StatementGraduates of the Bachelor of Business (Management) Level 7 will be able to work as professional managers in a variety of profit-making and non-profit-making business organisations, from small local enterprises to large multinational and international corporations, at any level from first-line manager up to senior executive.

Graduates will:

•Beabletoanalyse,organiseandsynthesiseinformation

•Beabletocommunicateaccuratelyandwithconfidence

•Beabletothinkcritically,andrecogniseanddealwiththeunquantifiable

•Beabletorecognisetheimplicationsoftheshiftingbusiness environment and respond creatively

•Haveanintegratedviewoforganisationsandrecognisethe implications and significance of particular problems

•Beabletoorganise,leadandcontrolanorganisation’shuman and non-human resources so that it can achieve its

objectives more effectively.

Graduates will be able to work as professional managers in a variety of profit-making and non-profit-making business organisations, from small local enterprises to large multinational and international corporations, at any level from first-line manager up to senior executive.


Be 18 years of age or older and Have completed the BTEC Diploma of Business (Advanced) Level 6

In addition to the requirements above, international students must have:

•Aminimumscoreof550inTOEFL. •Aminimumgradeof6inIELTS(academic)withnosub-score less than 5.5, or equivalent •PassesinotherrecognisedEnglishproficiencytestssubject to the Academic Registrar’s discretion. •Holdavalidvisaandtravelandmedicalinsurance

Qualifications AwardedOpen Polytechnic Bachelor of Business (Management) Level 7

Bachelor of Business (Management) (Level 7) 360 credits


This 1-year Graduate Diploma can only be studied if you already have a Bachelors Degree qualification, or have work experience that shows you are likely to meet the demands of the qualification.

Outcome StatementThis programme is for people who want to improve their skills and knowledge and develop the ability to think and manage strategically. When you finish the qualification, you will be able to take a long-term systemic view of organisations, analyse the strategic environment in which they operate, assess and select suitable strategic options and implement strategic change.

The courses you need to complete this qualification are listed below:

Business Ethics Level 6 (20 credits) Understanding Business Environments Lvl 6 (20 credits) Managing Change Level 7 (20 credits) Strategic Management Level 7 (20 credits) QualityManagementLevel7 (20credits)Project Management Level 7 (20 credits)

Entry RequirementsTo be admitted to the Graduate Diploma in Strategic Management you will need to have a Bachelors Degree qualification, or have work experience that shows you are likely to meet the demands of the qualification.

General Entry requirements:

Be 18 years of age or older and

In addition to the requirements above, international students must have:

Be able to read and write well in English so you can write your assignments and understand written English course materials.

If English is not your first language, you must supply evidence of one of the following with your enrolment application:

•Aminimumscoreof550inTOEFL •Aminimumgradeof6inIELTS(academic)withnosub-score less than 5.5 •PassesinotherrecognisedEnglishproficiencytestssubject to the Academic Registrar’s discretion •EvidenceofsuccessfulstudyatanotherNewZealandtertiary institution

Qualifications AwardedOpen Polytechnic Graduate Diploma in Strategic Management Level 7

Graduate Diploma in Strategic Management (Level 7) 120 credits


Short Courses

International Award in Barista Skills Short Course (1 week)From small seaside towns to large cities, the café culture is vibrant in New Zealand and there is rarely a place to eat without the smell of roasted coffee and the sound of an espresso machine. This intensive course will equip you with the practical skills you need to be able to confidently produce a café style cup of coffee, tea or fruit smoothie allowing you to gain part-time employment while you study or travel.

Licence Controller Qualification LCQ (Level 4) Short Course (2 weeks)The aim of the Food Safety course is to provide the basic knowledge and skills that are needed to work safely with food in a commercial environment. The programme includes the Eventstar qualification.

Food Safety Level 2 Short Course (2 weeks)The aim of the Food Safety course is to provide the basic knowledge and skills that are needed to work safely with food in a commercial environment. The programme includes the Eventstar qualification.

Licence Controller Qualification LCQ (Level 4) Short Course (2 weeks)The aim of the Food Safety course is to provide the basic knowledge and skills that are needed to work safely with food in a commercial environment. The programme includes the Eventstar qualification.

Customer Service Level 2 Short Course (4 weeks)The aim of the Customer Service course is to provide the core customer service skills required in a variety of roles within the hospitality industry. The Eventstar qualification is

included.

Beverage Service Level 3 Short Course (3 weeks)This course provides participants over the age of 18 the basic knowledge and skills required to work in a licensed commercial environment. This includes the ability to demonstrate knowledge of alcoholic and non alcoholic beverages, prepare for beverage service, serve alcoholic beverages and complete end of shift procedures. The Eventstar qualification is included.

Restaurant Service Level 3 Short Course (6 weeks)This programmes aims to teach the basic knowledge and skills required to work in a commercial restaurant, front of house. Course content includes meet, greet, and seat customers, order taking, table service, beverage service as

well as maintaining table and dining service areas.

Fees and Course Dates

Available from NZMA upon request.


1. That NZMA’s Edexcel Diploma, Level 5 & 6 has pathways to Universities in NZ, Australia, the USA, the UK and Switzerland

2. NZMA Hospitality students can do the Level 6 Diploma in Applied Hospitality Management (honours) programme and do a 600 hour paid internship

3. NZMA is 100% New Zealand owned

4. NZMA is a New Zealand Government-funded Tertiary Education Provider, providing Hospitality and Business training to approximately 1600 New Zealand Students each year, as well as to several hundred International students from all around the world

5. In the past two years, NZMA has had international students from

1. South Africa 2. China 3. Japan 4. India 5. Korea 6 . Vietnam 7. Thailand 8. Mexico 9. Russia 10. Turkey 11. Saudi Arabia 12. Fiji 13. France 14. Germany 15. Nepal 16. Taiwan 17. Sri Lanka 18. Colombia

19. Algeria 20. Cambodia 21. Egypt 22. Hong Kong 23. Indonesia 24. Iran 25. Lebanon 26. Phillipines 27. Brazil

28. Italy and 29. Spain

6. In addition to various NZ accreditations, NZMA is also accredited by the Institute of Hospitality, City and Guilds, and Edexcel

7. NZMA’s new BTEC Diplomas in Business and Hospitality Management provide graduates with dual qualifications from both NZ and the UK

8. NZMA students receive training for the City & Guilds Diploma in food and Beverage service, which is embedded in to the Level 6 hospitality Diploma, at no extra cost. There is a NZ $300 cost should you wish to sit the examination to gain this qaulification

9. NZMA Students receive the International Award in Barista Skills absolutely free in the Level 3, 4 certificates and Level 5 hospitality diploma

10. NZMA students are guaranteed a graduate work search visa upon successful completion of our business and hospitality diplomas

11. NZMA students all receive a satchel welcome pack on Day 10 of their course

12. NZMA students will develop an individual learning plan with their tutor during the first week

13. NZMA students can apply for their student visas and graduate work search visas through our “e-visa facility” at NZMA

14. NZMA has a four year review cyclefromNZQA

15. NZMA gives you an all inclusive cost, no add-ons, no hidden charges

16. At NZMA we have small class sizes

Did You Know...


17. NZMA has a great reputation for “caring” for students; you’re not just a number!

18. At NZMA we have a dedicated careers advisory service called Redfish which is free for both English and NZMA diploma students

19. Redfish offers Free CV writing assistance, interview skills and other employment support

20. Redfish supports you with job search for both part time work whilst studying, and full time work during holidays and upon graduation

21. Redfish, holds regular career days organised throughout all NZMA academies allowing students’ access & exposure to numerous employers at one time

22. NZMA offers our students extra qualifications at no extra cost – Food Safety, LCQ (Bar Managers Qualification), and Barista Certificates

23. At NZMA it is not just study, we also organise field trips, industry visits and sports days every year

24. NZMA Student Awards at Graduation – awarded in both Hospitality and Business

25. At NZMA Free Uniforms are provided

26. At NZMA students can use our Cyber Suite with free Internet access available all day 5 days per week

27. NZMA also provides a fully equipped library with books, magazines, DVD’s and games free for you to use

28. NZMA has regular guest speakers from relevant Industries on study related topics

29. NZMA has an on-site café and training bars for realistic workplace training and industry functions that provide students with a chance for you to network with employers

30. NZMA has a Student Recreation area on Level 6 – including a pool table, plasma screen TV, current publications and magazines available for leisure reading

31. NZMA offers Pastoral Care and Student Support in most of the main languages spoken by our students

32. NZMA cares about what their students have to say

a. Student Council Meetings held twice per term b. Anonymous on- line evaluations held every term c. Five weekly Progress Report interviews with Tutors

33. Students are invited to chat daily on NZMA’s Facebook page or Student Blog

34. Filtered water coolers on all floors

35. Wi-Fi available for students at the academy


Student Services 1. Can students get student discounts?

Students who study 10 weeks or more can get a discounted bus pass.

2. What time is the Student Services Centre open?

Students can talk to a Student Support Advisor Monday to Friday, between 8am and 5pm.

3. Is there an after hours student support service?

Yes. NZMA has an emergency contact.

4. Does NZMA have staff members who speak other languages?

Yes. We have staff members who speak Japanese, Chinese, Korean, Spanish, Polish, German, Hindi, Afrikaans, Samoan and Filipino.

Accommodation 1. What is the homestay family selection process?

NZMA works with an external homestay company. This company selects the best matched family for the student, based on the information supplied on the homestay application form. All families go through a strict selection process and police clearance checks.

2. What are the accommodation options?

We understand that choosing where to live is one of the most important decisions for students and their parents. NZMA students have access to a range of affordable short term or long term accommodation options including homestay, backpacker and hotel type accommodation.

3. Is homestay a good option for students?

Homestay is perfect for students who want more support when they arrive in NZ, who want to experience daily kiwi culture and practise English with local kiwis. Our staff can arrange homestay accommodation for your students. All homestay students are provided with their own single room with a bed, lamp, drawers, linen and a heater. Also included are electricity, local phone calls and access to a washing machine. Bathroom and kitchen facilities are shared with

your homestay family. Breakfast and dinner during the week and all meals during the weekend are included in the homestay package. Airport collection is also included, and the homestay family will help the student get to school the first day.

4. My student does not want to stay with a homestay, what other options are available?

There are many alternative accommodation options that are available and NZMA support staff are happy to help students make a booking with our selected partners.

Hostel/Backpacker – This is a fantastic option for those students aged 18 years or over who would like to live independently in central Auckland. This style of accommodation often has shared kitchen and bathroom facilities, with the option of private or shared bedrooms. Hostel accommodation prices do vay according to the time of year you intend to arrive in NZ. If you are 18 years or over we can also help you find hostel accommodation at a trusted Auckland backpacker hostel, which has been assessed by NZMA staff.

Hotel – This is another great option for those students aged 18 years or over. This can be a more expensive option; however we have arranged a special deal with a local hotel for our students. Room facilities include a private bathroom and a kitchenette with a microwave, fridge, and a two-hob stove.

Shared Living/Apartment – This is an independent form of living in a shared house or apartment. Students often live in shared arrangements after they are settled in NZ.

Employment 1. What employment service is available for students?

Redfish is a specialised employment service that focuses on helping NZMA students and graduates find their ideal start to a career – free of charge. Redfish offer everything from guidance in CV writing and interview skills, to promoting students for exciting employment opportunities. Redfish ensures that students are not only competent but also ‘work ready’. This service is free of charge to all NZMA’s School of Business and Hospitality Management Diploma level students and Fern English students studying full time for 12 weeks or more (visa conditions apply).

Frequently Asked Questions


2. What type of employment can students and graduates get, and in what type of companies?

Through our specialised employment service (Redfish Employment Specialists) students are able to work with recruitment consultants to identify exactly what type of employment they want and in what type of industry or company. Redfish works with leading hospitality groups including the Hilton, Millennium Hotels and Resorts, The Pullman, SkyCity, Heritage Hotels, The Westin, The Quadrant,CrownePlazaaswellasleadingcompaniesincluding Telecom, Air New Zealand, ANZ Bank and Coca Cola Amatil. The Redfish team will help each student to be as prepared as they can be for job interviews as well as helping them find the job that best suits them.

3. Can students work while they are studying?

Yes. Providing the student holds an appropriate visa they can work up to 20 hours per week while studying, and full time in the school holidays.

4. Does Redfish support students to find paid or unpaid work?

This is dependant on what type of job the student wants. The majority of jobs are paid, however some students do choose to do unpaid work to gain valuable work experience.

5. How much can students expect to earn while studying?

The minimum wage in NZ is $13.00 per hour. This means no one should earn less than this amount. Students can earn more, though this is dependant on the type of employment and what previous work experience they have.

6. How much can students expect to earn after they graduate?

Again, this is dependant on what type of employment they have and on their previous work experience. Students who work while they study can expect to earn more when they graduate. This is because they will have gained valuable NZ work experience, which is attractive to employers.

7. How many graduates get jobs?

Approximately 80% of NZMA’s international graduates get jobs in Auckland and around New Zealand.

8. Does NZMA guarantee employment for students?

No. However by working with our specialised recruitment business, Redfish Employment Specialists, we are confident that each student will have the best possible chance to find a job. Students can expect to find employment within the first 6-8 weeks of their study.

Immigration, Visas and Fees Note: Immigration regulations do change regularly. We strongly recommend you visit the New Zealand Immigration Service website www.immigration.govt.nz for the most up-to-date information. Please see the ‘Visas and Immigration’ for a summery of visa and immigration requirements.

Living in Auckland 1. What can students do in and around Auckland in their leisure time?

Auckland boasts sophisticated shops, cafes, restaurants, bars and clubs. There are also world-class museums and art galleries, parks and swimming pools. Students will find plenty of opportunities for participating in outdoor recreation and adventure sports. We have it all at our front door in Auckland.

The unpolluted, beautiful beaches, rivers and forests of the surrounding countryside and the far north are easily accessible from Auckland. The geothermal wonders of Rotorua are three hours’ drive away and the lake, hot pools and ski fields around Taupo are only four hours’ drive from Auckland.

Visit www.aucklandnz.com to find out the latest events and things to do in Auckland.

2. Can students book travel and tours through NZMA?

Yes. Students can book travel and tours directly through our Fern website www.fernenglish.ac.nz (under Travel and Tours). Alternatively our Student Support Advisors are happy to help students make bookings with our travel and tour partner companies.


3. What are the difference between fees and visas in NZ and Australia?

The fees in NZ and Australia are similar, however when the cost of living and overall study expenses are included then NZ is cheaper.

The NZ student visa is similar to Australia, however NZ is much more open to international graduates who want to live and work here. NZ offers a 12 month graduate work permit to graduated diploma students who study for a minimum of two years. Graduates do not need to qualify for residency, or need to have a job offer to get the graduate work permit.

In Australia, students have to study for a minimum of two years in a specialised qualification that gives entry to Permanent Residency in order to get a ‘bridging work visa’ after graduation.

IELTS Cambridge UCLES

TOEFL (paper based)

TOEFL (computer based)

TOEFL (ibt)

TOEIC BULATS STEP Eiken

Pearson Test

9.0

CPE

Level 5 87-90

8.5 83-87

8.0 670 293 119 990 79-83

7.5 CAE600

890 Level 41

72-78

7.0 250 100 810 63-72

6.5

FCE

577 233 90-91 730 Level 3Pre-1

59-64

6.0 550 213 79-80 660 50-58

5.5 527 197 70 5902

42-50

5.0 500 173 61 520 35-42

4.5

PET

477 153 53 450 Level 2Pre-2

29-35

4.0 450 133 45-46 380

3.5 3103

3.0

KET

N/A N/A 220 Level 1

2.5

42.0

1.5 Level 0

1.0

International English Language Examinations Comparison Table


NZMA Academic Board

Dr Alastair MacCormick – Chairman – NZMA Academic BoardDr MacCormick is a professional director with experience across a range of public and private companies, including new venture companies with a technology focus. His current and previous corporate and consulting assignments span the business, government, not-for-profit and university sectors in Asia, Australia, New Zealand, the UK and the USA.

At the University of Auckland, Dr MacCormick was Dean of the Business School for 14 years, subsequently serving terms as Deputy Vice-Chancellor and Acting Vice-Chancellor. He is a former member of the Board of Trustees of Auckland Grammar School and was Chairman for 1993-98. He was foundation Chairman of the New Zealand Education and Scholarship Trust. Recently Dr MacCormick was appointed to the Innovation Board of New Zealand’s new Ministry of Science and Innovation. He is also Chairman of the AUT University Business Innovation Centre Advisory Board. He has been extensively involved in the Asia-Pacific Economic Cooperation through both PECC and APEC.

Dr Kathryn Garden – NZMA Academic Board Member Dr Garden was the Pro-Vice Chancellor and Dean of Design and Creative Technologies at AUT University from February 2006 – mid 2009. She has held numerous directorships and other senior positions across a range of private and public companies including Director of Strategic Development for the for the Manukau City Council and Executive Director for the NZ Business Council for Sustainable Development. Dr Garden is also been an Advisory Board Member for the School of Government at Victoria University.

Tim Cullinane – NZMA Chairman and Joint Chief Executive Tim Cullinane has a proven track record across many sectors of New Zealand business. More recently this has included the role of Chief Executive of Government-owned Forestry Corporation which included managing the company from corporatisation to privatisation. Over six years, the value trebled from $800m to $2.4b. Subsequently, Mr Cullinane was Chief Executive of CLEAR Communications. This included a total refocusing of the business from a residential-oriented discount toll operator, to a leading provider of internet-based solutions to the business market

Rosanne Graham – NZMA Joint Chief ExecutiveRosanne Graham is a senior executive with experience in the telecommunications, aviation, central government, public relations and not-for-profit sectors. Over the past 10 years she has consulted on general management, strategic planning and issues management to a wide range of organisations. She has also been an advisory board member of a number of organisations and a Board member of Special Olympics NZ. Her last in-house role was as Corporate Development Director of Clear Communications, responsible for strategic planning, commercial competition law issues, carrier interconnection, corporate communications, brand marketing, and government and industry relations.

nzma agents manual

Documents

hospitality level

business level

strategic management

business advanced level

national diploma

graduate diploma

employment skills level

national certificate