nzta gem awards 20sd16 - customer champion

9
CUSTOMER CHAMPION How one man can make a difference – Cameron Strongman

Upload: junjie-pangalay

Post on 12-Jan-2017

69 views

Category:

Government & Nonprofit


3 download

TRANSCRIPT

Page 1: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

CUSTOMER CHAMPIONHow one man can make a difference – Cameron Strongman

Page 2: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference

• TTM for Traffic Safe NZ Limited • Subcontractors for Higgins on the Manawatu-Whanganui NOC• Demonstrates Customer Service Excellence on a daily basis

How does he do it? • His secret to success is to smile and wave and

make eye contact with the hundreds of people driving through his site each day.

• The drivers and especially the children love his positive attitude and his cool waves.

Cameron Strongman

Page 3: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference Cameron Strongman

Page 4: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference

What the public think:They set up a Facebook page specifically to thank him.To date it has:3,400 likes905 shares over 300 comments.

Cameron Strongman

Page 5: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference

We’ll leave it to his Facebook fans to express how his actions affect them:

“For the first time in history we actually enjoyed being held up by road works. We were at the front one day, had to wait for ages for the oncoming vehicles and only one vehicle never responded to this guys wave. Top man. We need more road workers like him.”

Sharon N Fred Hori

“A true testament to kiwi culture! I always wanted to write ro his bosses to give him a pay rise as he just made my day. He inspired the young people i often transported to palmy too and was always a part of our travel discussion. Too much Cam!!!!”

Jeanne Obrien

Cameron Strongman

Page 6: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference

More Facebook fans:

“Nothing beats a genuine smile. I drive through the gorge most days and always felt the day was a little better when Cam gave a wave and flashed his infectious smile. Good on ya Cam.”

Rex Wansborough

“I'm really impatient with road work delays but this guy rocks and I always have to smile when I see him.”

Mel Gray

“Yes he makes my day too and I always drive away with a smile, it's catching Cam!!”

Julie Forbes

Cameron Strongman

Page 7: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference

Another couple of Facebook fans:“If you come across these young fellas they are bloody good. There's no sitn down with these fellas they are workn it all day. Doesn't matter what the weathers doing "Everyone" at "both" ends gets a wave, something of recognition that yes I see you and thank you for your patience. But Cam your No1 bro from your waves, smile and sometimes we get a dance shuffle. You fellas lead the way in traffic management. Bloody Legend mate.”Glenn George Cook

“His whole team is a credit and a valuable asset to their company. This type of attitude and advertising cannot be brought with money. Go the roadies.”

Billy Denton

Cameron Strongman

Page 8: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference Cameron Strongman

People will forget what you said,

people will forget what you did,

but people will never forget how you made them feel.”

Maya Angelou

Page 9: NZTA Gem Awards 20sd16 - CUSTOMER CHAMPION

How one man can make a difference Cameron Strongman

“Excellence is doing ordinary things extraordinarily well.”

John W Gardner