Roaming & International

All prices ex VAT

2020

O2 Roaming & International | 02

Roaming & International24 Hour Travel Pass

Zest4 Roaming Fair Usage Policy: In line with recent changes around Roam Like at Home legislation we have introduced a new fair usage policy to ensure end user allowances are being used for purpose whilst roaming.

Policy Terms: Inclusive roaming services on Zest4’s mobile tariffs have been built for business users who travel periodically, and not for those who roam across foreign networks on a semi-permanent or permanent basis. If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles, for more than 50% of the time in any four month rolling period, they can expect a communication requesting a moderation of roaming services. If usage continues to exceed 50% as described in the two week period following notification, Zest4 reserve the right to charge for this usage or business roaming services.

Tariff

O2 World Daily Data Roaming**

Data Zone Price Bundle

TypeMinutes & Texts*

2 £7.50 Per 500MB

3£7.50

Per 200MB

4£7.50

Per 50MB

5 £7.50 Per 2MB

Individual

200 Minutes / 200 Texts

N/A

Repeat Frequency

Unlimited (Unless specified)

*Minutes & Texts: Incoming calls plus calls within country, to UK landlines and mobiles. **Switching between zones will generate a daily each zone entered.

• Please be aware that the timing and receipt of usage from rest of world destinations varies from country to country and alerts can be delayed where data is received late. Users should be encouraged to use apps on the handset to monitor data usage.

• Roaming 24 Hour Travel pass is a daily allowance and is calculated per calendar day (midnight to midnight).

• If a user spends more than £100 in RoW data passes or usage in a 24 hour period then as soon as this rating comes through an automatic GRPS bar will be added pending further investigation.

• All O2 connections are automatically set up with Roaming 24 hour Travel Pass. If you have a customer not wanting this Option please contact the Zest4 service team for alternative rates.

• Rest of World Roaming – All O2 connections with Zest4 are automatically opted into the Rest Of World Travel Pass.

• It is recommended if users wish to regularly browse the web on their phones when travelling abroad, they should use wifi hotspots instead of their phone’s mobile internet connection.

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Roaming & InternationalRest of World Roaming Zones

Zone 2 24 Hour Travel Pass - 500MB

Canada & USA

Zone 3 24 Hour Travel Pass - 200MB

Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin, Botswana, Brazil, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Macedonia, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, New Zealand, Nicaragua, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, St Lucia, St. Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR), Western Samoa, Yemen, Zambia.

Continued on the next page

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Roaming & InternationalRest of World Roaming Zones

Zone 4 24 Hour Travel Pass - 50MB

Algeria, Azerbaijan, Bahamas, Bahrain, Bosnia, Burundi, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Falkland Islands, Fiji, French Polynesia, Georgia, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Swaziland, Tahiti, Tokelau, Tonga, Uzbekistan, Vanuatu.

Zone 5 24 Hour Travel Pass - 2MB

Andorra, Angola, Armenia, Belize, Bermuda, Bolivia, Bora Bora, Cambodia, Cuba, Gambia, Iraq, Jordan, Lao People's Democratic Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal, Sierra Leon, St Helena, Sudan, Tahiti, Tajikistan, Tunisia, Turkmenistan, Vietnam, Zimbabwe.

Zone 6 All other countries £6.00 per MB

Exceptions

With the exceptions on the right →

Country / Location / Network Rate per MB

OnWaves / AeroMobile / Maritime Communications

£7.00OnAir

Global Networks

Iran

Brunei Darussalam £20.00

Revenue Share

40%

10%

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Rest of World Roaming BundlesFor more frequent travellers these monthly recurring bundles are available. When selecting these bundles your customer will be opted out of the 24 hour Rest Of World Pass and be allocated the bundle in replacement.

Data Bolt-Ons

Bolt-On

O2 RoW Data 500MB

O2 RoW Data 1GB

RRP

£50.00

£90.00

Once data is used customer pays standard out of bundle rate per MB for the country they are in. There are no usage alerts once the customer reaches the end of their bundle allowance.

The above Rest of World Data Bolt-Ons are available in all countries except for those listed below:

• Andorra • Benin • Belize • Bhutan • Brunei Darussalam • Burkina Faso • Burundi • Cuba • Djibouti

• Ethiopia • Guam • Iran • Kyrgyzstan • Lebanon • Lesotho • Maldives • Mozambique • Namibia

• Netherlands Antilles • Palestinian Territory • Réunion • Sudan • Syria • Tajikistan • Tanzania • Timor Leste • Vietnam

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Rest of World Roaming BundlesMinute Bolt-Ons

Bolt-On

O2 RoW Mins 250

O2 RoW Mins 500

RRP

£100.00

£190.00

The above RoW minute countries can be used in any RoW countries with the exclusion of Zone 6.

Please note: Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts once the customer reaches the end of their bundle allowance.

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Roaming & InternationalCall Rates: International Voice Calls from the UK

Region Zone

0

Call Cost Per Minute

45p

Text Messages

20p

1 54p

30p

2

£1.253

4

5

Channel Islands & Isle of Man

Ireland

Western Europe EU & Non-EU

Rest of Europe & Turkey

USA & Canada

Asia Pacific

Rest of World 6 £1.67

Full list of countries and zones on the next pages →

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Roaming & InternationalCall Rates: International Voice Calls from the UK

Zone 0

Channel Islands & Isle of Man

Zone 1

Ireland

Zone 2

Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Rep, Slovenia, Spain, Sweden, Switzerland, Vatican City.

Zone 3

Albania, Algeria, Bosnia, Croatia, Iceland, Kosovo, Libya, Macedonia, Montenegro, Serbia, Tunisia, Turkey.

Zone 4

Alaska, Canada, Cocos Islands, Hawaii, Northern Marianna Islands, Morocco, United States of America.

Zone 5

Australia, Christmas Island, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Africa.

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Zone 6

Abkhazia Afghanistan American Samoa Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belize Benin Bermuda Bhutan Bolivia Bora Bora Botswana Brazil British Virgin Islands Brunei Burkina Faso Burundi Cambodia Cameroon

Cape Verde Cayman Islands Central African Rep Chad Chile China Colombia Comoros Congo Congo (DRO) Cook Islands Costa Rica Cuba Curacao Diego Garcia Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Ethiopia Falkland Islands Fiji French Guiana French Polynesia

French West Indies Gabon Gambia Georgia Ghana Greenland Grenada Guadeloupe Guam Guatemala Guinea Bissau Guyana Haiti Honduras India Indonesia Iran Iraq Israel Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kuwait Kyrgyzstan

Laos Lebanon Lesotho Liberia Macau Madagascar Malawi Maldives Mali Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Moldova Mongolia Montserrat Mozambique Myanmar Namibia Nauru Nepal New Caledonia Nicaragua Niger Nigeria Niue NLD Antilles

Norfolk Island Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Puerto Rico Qatar Reunion Russia Rwanda Sao Tome & Principe Saudi Arabia Senegal Seychelles Sierra Leone Solomon Islands Somalia Sri Lanka St Helena St Kitts St Lucia Saint Maarten St Pierre & Miguel St Vincent

Sudan South Sudan Suriname Swaziland Syria Tahiti Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Turkmenistan Turks and Caicos Tuvalu Uganda Ukraine United Arab Emirates (UAE) Uruguay US Virgin Islands Uzbekistan Vanuatu Venezuela Vietnam Wallis & Futuna Western Samoa Yemen

Zambia Zimbabwe

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

QR

S

T

U

V

WY

Z

Please note: Zone 6 also includes ship, ferry and aeroplane networks.

Roaming & InternationalCall Rates: International Voice Calls from the UK

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International Caller Bolt-OnsFor Calls from UK to International

1 (Ireland)

Minutes Included

120

Monthly RRP

£5.002 (Western Europe EU / Non-EU)

4 (USA & Canada)

5 (Asia Pacific)

120 Minutes 500 Minutes

Please note: These bolt-ons recur monthly and can be added to individual tariffs or individual users on a shared tariff. Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts once the customer reaches the end of their bundle allowance. Maximum 1 bolt-on per user as they cannot be stacked.

1 (Ireland) 2 (Western Europe EU / Non-EU)

£1.75

EU Call Saver

Monthly RRP

4p per minute 4p per text

Calls / Texts

EU Call Saver + USA & Canada

Please note: EU Call Saver bolt-ons are compatible with UK to International minute bolt-ons.

ZonesMinutes Included

500

Monthly RRP

£15.00

1 (Ireland)

2 (Western Europe EU / Non-EU)

4 (USA & Canada)

5 (Asia Pacific)

Zones

1 (Ireland), 2 (Western Europe EU / Non-EU) & 4 (USA & Canada)

£3.00

Monthly RRP

4p per minute 4p per text

Calls / TextsZones

Zones

O2 Roaming & International | 11

Roam Like At HomeFull list of O2 RLAH Countries:

• Austria • Belgium • Bulgaria • Croatia • Cyprus • Czech Republic • Denmark • Estonia • Faroe Islands • Finland • France* • Germany • Gibraltar • Greece • Guernsey • Hungary • Iceland • Ireland • Isle of Man • Italy**

• Jersey • Latvia • Liechtenstein • Lithuania • Luxembourg • Malta • Martinique • Monaco • Netherlands • Norway*** • Poland • Portugal**** • Romania • San Marino • Slovakia • Denmark • Spain***** • Sweden • Switzerland

* Including French Guiana, Guadeloupe, Martinique, Mayotte & Saint Martin. ** Including Vatican City. *** Including Svalbard & Jan Mayen Islands. **** Including Azores & Madeira. ***** Including Balearic Islands & Canary Islands.

Roaming & International on O2Official Website: zest4.com Partner Portal: portal.zest4.com Customer Portal: zest4customers.com

Emails: service@zest4.com / sales@zest4.com

Tel: 0161 956 3300