oamc ict maintenance presentation - oman airports readiness - ict.pdf · • oamc are recruiting...
TRANSCRIPT
OAMC ICT Maintenance Presentation
17th March 2014
OAMC READINESS - ICT
1) Enterprise Resource Planning (ERP)
2) Computerized Maintenance Management System (CMMS)
3) Service Desk
1) Resource Management System
2) Passenger Services System (PBS)
3) Passenger Services System (CUPPS)
4) Passenger Services System (CUSS)
5) Airport Operational Database
6) Baggage Reconciliation System
7) Information Display System
8) Flight Schedule Management System
9) Information Kiosks
10) IPTV
11) Management Information System
12) Public Address System
13) Information Broker
1) Fire Detection and Alarm Systems (FDAS)
2) Building Management Systems (BMS)
3) Supervisory Control and Data Acquisition (SCADA)
4) Land Traffc Management System
Business Systems
Airport Systems
Building Systems
1) Security Management System (SMS)
2) Closed Circuit Television (CCTV)
3) Automated Access Control System
4) Perimeter Intrusion Detection
5) Video Door Entry System
6) Screening Devices
Security Systems
SYSTEMS OVERVIEW
FACILITIES OVERVIEW
Muscat Airport
Salalah Airport
Data Centre 1 located in Forecourt North Building
Data center 2 located in Northern development Area
140+ IT Rooms
Master Control Centre located in Forecourt Building North
Data Centre 1 located in Terminal Building
Data center 2 located in Utilities Yard
97 IT Rooms
Control Centre located in Terminal Building
ICT SUPPORT MODEL
Service Desk Team
Level 0, Self Service
Web portal for end-users
Knowledge base (FAQ/ How To)
Level 1, Initial Support
Initial troubleshooting and
diagnosis
Resolve or escalate
Engineers
NOC
Root cause Analysis
Documentation/ knowledge base
Monitoring and Management of
Network
Compliance and Config
Management
Technical Support Level 2
Incident Management
Resolve incidents / establish
workarounds
Provision / Decommission
requests
Provision request submitted by
Level 1
Outsourced Supplier
Product/Technology Expert
Problem Management
Engage Principal Vendor
Resolve Extreme issues
Provision request
submitted by Level 2
Centralised Support Desk
Logistics Management
Bug Fixes
RMA/Warranty
Upgrades/Updates
OA
MC
L
EV
EL
3
OAMC DEVELOPMENT PROGRAMME
• OAMC are recruiting 290 staff to prepare them for maintenance and support activities at Muscat International And Salalah Airports.
• 98 staff already recruited and in development to support initial phases. • The Project Contractors will assist OAMC in developing staff and provide
functional mentoring and instruction, to ensure that staff benefit from:
– Individual and On-the-Job training with MC6 staff;
– Involvement with the MC6 scheduled testing and commissioning activities;
• OAMC O&M Resources will be place in live airport to gain operational experiences.
ROAD TO SUCCESS
One Training and
Development Plan
Project On Job Training
Airport familiarization
Project Training
Omanisation Programme
OAMC Inhouse &
Overseas Tr.
Vendor Trainings
Testing and Commissioning
‘OPERATIONAL TAKEOVER & SUPPORT’
LEVEL 3 SCOPE OF SERVICES
• Level 3 Scope shall as a minimum include:
– Level 3 support from the support partner in form of Principal Vendor &
Support partner Technical Assistance
– Patch Fixes
– Software update & upgrades
– Warranty Replacement (RMA)
– Principal Vendor On-Site Support (Optional)
– Logistics & Spares management
– Centralised Service desk as point of contact
– Local Support driven by KPI’s
WORLD CLASS SERVICE LEVELS
Hours of operation
User Response
times
Incident Response
times
Resolution times
Availability & Continuity
targets
Critical operational
periods
Change Response
Times
Level-3 Support for Information,
Communication and Technology
Infrastructure
Scope of works:
36 Systems within more than 100
buildings
Airport Operation Systems
Network Systems
Security Systems
Business Systems
Control/Operational Center
Building Systems
Scope of Works – Tender to be floated
PROVISIONAL TIMESCALES
• Tender Document to be floated - April 2014
• Tender Documents submitted - May 2014
• Tender Documents Evaluated - May 2014
• Award of Contract - June 2014
• Mobilisation of successful Contractor - June 2014
Q&A