ob che 11 communication

7/31/2019 Ob Che 11 Communication

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Describe the communication.

Functions of communication.

Process communication.

Direction of communication.

Interpersonal communication.

Organizational communication.

Knowledge management.

Barriers to effective communication.


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Functions ofcommunication.

Control


Motivation


Emotional expression

Provide information


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Downwardcommunication

Lateralcommunication

Upwardcommunication


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Downward communication:Communication that flow from one level of a group ororganization to a lower level is downward.

Upward communication:Communication that flow to higher level of a group ororganization. it is use to provide feedback to higherups inform them of progress toward goals.

Lateral communication: Communication takes place among members of the

same work group among the same level ,amongmangers at the same level .


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OralCommunication

WrittenCommunication

NonverbalCommunication


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DEF. :- The chief means of conveying

messages is oral communication.

Advantages:

Speed and feedback

Disadvantage:

Distortion of the message


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Advantages:

Tangible and verifiable Disadvantages:

Time-consuming and lacks feedback


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Advantages:

Supports other communications and

provides observable expression of emotions and

feelings

Disadvantage:

Misperception of body language orgestures can influence receivers interpretation of

message


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Three Common Formal Small-GroupNetworks

Chain:

Rigidly follows

the chain ofcommand

Wheel:

Relies on acentral figure to

act as theconduit for all

communication

All Channel:

All groupmembers

communicateactively with

each other


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E-mail :

Advantages:

Quickly written, sent, and stored; low cost for distribution

Disadvantages:

Messages are easily and commonly misinterpreted

Not appropriate for sending negative messages

Overused and overloading readers

Removes inhibitions and can cause emotional responses andflaming


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Instant/Text Messaging : Forms of real time communication ofshort

messages that often use portable communication

devices.

Instant Messaging

Immediate e-mail sent to receivers desktop or device

Text MessagesShort messages typically sent to cell phones or other

handheld devices


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The process of organizing and distributing anorganizations collective wisdom so the right

information gets to the right people at theright time.

Requires an organizational culture that valuessharing of information.


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During the process of communication there isa possibility of gap between the

communicator and the receiver, which leadsto the failure of it.


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Filtering : A senders manipulation of information so that it will

be seen more favorably by the receiver

Selective Perception : People selectively interpret what they see on the basis

of their interests, background, experience, andattitudes

Information Overload : A condition in which information inflow exceeds an

individuals processing capacity


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Emotions: How a receiver feels at the time a message is received will

influence how the message is interpreted.

Language : Words have different meanings to different people.

Communication Apprehension : Undue tension and anxiety about oral communication, written

communication, or both

Gender Differences : Men tend to talk to emphasize status while women talk to

create connections


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ANY


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ob che 11 communication

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