Class 2

Kevyn Yong yong@hec.fr

Spring 2014

Organizational Behavior HEC Paris

Schulte & Yong, 2011

Multi-Phase Decision-Making

Alternatives Sufficient?

Understanding Appropriate?

Information Adequate?

Terminate & Commit?

Understand the Decision and Goals

Generate Additional Alternatives

Acquire & Evaluate Information

Distinction Based on Overall Value

Organizational Behavior HEC Paris

PB Technologies

Goal: To recommend a candidate for the Sr. VP position.

Review the information and select an initial

preference. Note the evidence in support of your decision on the initial preference form.

You have 15 minutes to prepare your analysis and

complete the initial preference form. Organizational

Behavior HEC Paris

PB Technologies

Use the confidential information ANY way you want.

Each piece of information has EQUAL weight.

Positive = +1, Negative = -1, Neutral = 0 DECISION KEY: no. of positives minus no. of

negatives. Organizational

Behavior HEC Paris

PB Technologies

Your group has 30 minutes to make a

group decision. The group must reach a decision. Please be back in the room by ___ pm.

Organizational Behavior HEC Paris

Distribution of Information

Suzanne Kristen Nancy

Positive 3 (2 shared)

5 (4 shared)

6 (2 shared)

Negative 3 (1 shared)

2 (1 shared)

1 (1 shared)

Neutral 2 (1 shared)

2 (0 shared)

1 (1 shared)

Total 8 (4 shared)

9 (5 shared)

8 (4 shared)

Distribution of Information Suzanne Kristen Nancy

+ Shared: Good attention to detail. Shared: Completed managerial leadership program sponsored by company. Unique: Got good reviews as chair of company dispute resolution committee. (Ops)

Shared: An excellent public speaker. Shared: Detail-oriented personality. Shared: Played a key role in stock issue for Tech. Solns., Inc. 2 yrs ago. Shared: Worked in London for 2 yrs in the finance div. Of Europrean operation of Tech. Solns., Inc. Unique: Staff says she is a master at understanding and using organizational politics to her advantage (Ops).

Shared: Completed managerial leadership course offered by company.

Shared:Published extensively on how to improve internal audit practices. Shared: Extensive international travel and business consulting. Unique: Good insight into organizational politics (Ops). Unique: Good attention to detail. Unique: Subordinates report that she is demanding but fair.

- Shared: Staff complain that she can be moody. Unique: Not an inspiring speaker. (Ops) Unique: Has a habit of being late to meetings. (HR)

Shared: Some staff complain that she can be moody. Unique: Some staff complain that she can be overbearing interpersonally. (GC)

Shared: Does not remember to recognize the contributions of others once projects are complete.

n Shared: Likes to play chess. Unique: Placed first in a local photography contest.

Unique: Was the volunteer CFO of a local homeless shelter for 2 yrs (Ops.) Unique: Chaired the United Way charity drive for Tech. Solns., Inc.

Shared: Organizaed farewell tribute to the retiring CFO.

Hidden Profiles: Information Distribution in Groups

Commonly held Information

Discussed more attentively and for longer periods of time

Unique information

Not given the weight it should.

Consequence

Commonly held information has a greater influence on decisions than uniquely held information.

This occurs independent of the validity of the information.

Organizational Behavior HEC Paris

Hidden Profiles: Solutions

The task is a problem to be solved, not a judgment to be made.

Share all information. Focus on unique information. Rank rather than choose Consider the alternatives one at a time.

Organizational Behavior HEC Paris

Multi-Phase Decision-Making

Alternatives Sufficient?

Understanding Appropriate?

Information Adequate?

Terminate & Commit?

Understand the Decision and Goals

Generate Additional Alternatives

Acquire & Evaluate Information

Distinction Based on Overall Value

Organizational Behavior HEC Paris

Brainstorming

Deep Dive at IDEO

Organizational Behavior HEC Paris

Effective Brainstorming

Share and hear all ideas before doing anything else.

Encourage wild ideas. Dont criticize or evaluate. Build on the ideas of others. Have only one conversation at a time. Stay focused on the topic.

Organizational Behavior HEC Paris

Knowledge Base (transactive memory)

Knowledge coordination (both implicit and explicit):

What do we know? Who knows what? Where to go get knowledge? How to get knowledge? Organizational Behavior HEC Paris

Building Transactive Memory

Develops naturally but not quickly Making skills/knowledge/expertise explicit Teams that will work together should train

together (helps implicit coordination) e.g. Electronic assembly teams

Documentation (helps explicit coordination)

Organizational Behavior HEC Paris

Types of Conflict in a group Task conflict

Conflict about ideas and differences in viewpoints.

Interpersonal conflict Involves dislike among members and feelings such as annoyance,

frustration, and irritation

Process conflict Differences in understanding of duty and resource delegation,

such as who should do what and the scope of each members responsibility.

Organizational Behavior HEC Paris

Effective conflict management

Clearly define shared goals. Focus on Facts more rather than less. Multiple Alternatives. Maintain balanced power structures.

Resolve issues without forcing consensus. Use humor as an aid to make difficult decisions.

Organizational Behavior HEC Paris