objective 1.02. effective communication skills written communication the seven c’s of business...
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Develop positive interpersonal skills including respect for diversity.
Objective 1.02
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Effective Communication skillsWritten Communication
The seven C’s of business communication 1. Correctness 2. Completeness 3. Conciseness 4. Clearness 5. Concreteness 6. Courtesy 7. Consideration
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Effective communication skillsWritten Communication
Plagiarism : the act of using another person's words or ideas
without giving credit to that person : the act of plagiarizing something
http://www.merriam-webster.com/dictionary/plagiarism
Following written directionsWritten business communication
1. Memorandum 2. Business letter
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Effective communication skillsVerbal/Nonverbal Communication
Importance of both verbal and nonverbal communicationSign Language
Body LanguageThe Seven Universal Facial Expressions of
Emotion - FBITone of Voice
Reaction
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Interact with others in a way that is honest, fair, helpful & respectfulEthical vs. Unethical Behavior
Workplace ethics
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Interact with others in a way that is honest, fair, helpful & RespectfulEthical vs. Unethical Behavior
Personal Ethics
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Interact with others in a way that is honest, fair, helpful and respectfulTreating Others Fairly
GenderSexual OrientationPhysical ConditionEthnic HeritageLifestyleHarassment
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Positive social skills (e.g., good manners and showing gratitude)
Positive Social Skills Positive AttitudeDigital etiquetteSocial networkingEtiquetteGossipProfessionalismTactPunctuality
Attitudes Positive & Negative
Optimists & Pessimists
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Get along well with others and work effectively with them in groups.Team WorkTime
Management
Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.
http://dictionary.reference.com/browse/teamwork
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Conflict Resolution SkillsConflict Resolution Skills
Conflict Resolution Process
1. Identify the problem.2. Identify possible solutions.3. Evaluate each suggested solution.4. Pick the best solution.5. See if the solution is working.6. If necessary, agree to disagree.
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Conflict Resolution SkillsCommunication in Conflict Situations
I-messagesa. I feel _________________________________b. When you _____________________________c. Because _______________________________d. And I want ____________________________
Private locations
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Recognize the difference between appropriate and inappropriate behavior in specific school, social and work
situationsAppropriate behavior in specific situations
i. Courtesyii. Respecting privacyiii. Appropriate dressiv. Working with supervisors and coworkersv. Punctualityvi. Time managementvii. Accountabilityviii. Motivationix. Integrityx. Self-disciplinexi. Personal code of ethics
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Recognize the difference between appropriate and inappropriate behavior in specific school, social and work
situationsDemonstrate Self-Control
i. Self-controlii. Self-observationiii. Reward techniqueiv. Extinctionv. Alternate behaviorvi. Stimulus control
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Handling outside pressure on you.Sources of pressure
Self-esteemi. Physicalii. Mentaliii. Emotionaliv. Intellectual
Roadblocks in your personal life
i. Self-conceptii. Affirmationiii. Visualization
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Accepting responsibility for your behavior
Responsible personal behavior
Responsible behavior in the work environment
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Knowledge about, respect for, openness to and appreciation for all kinds of human diversity.Cultural Sensitivity
DiversityDiscriminationPrejudiceBiasStereotype
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Interacting positively with diverse groups of people may contribute to learning and academic achievement.
Fairness公正 Kōsei
JapaneseRettferdighet
NorwegianTegwch
Welch
Google Translate
Respectاالحترام
Arabic尊重 Zūnzhòng
ChineseПовага povaha
Ukranian
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Interacting positively with diverse groups of people is often essential to maintain employment.Positive working relationships
Human relationsInterdependenceAttitudes
Defeatist Inferior Superior Mature
Types of Leaders Authoritarian Democratic Laissez-Faire
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