ocb by rajesh

8/17/2019 Ocb by Rajesh

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ORGANIZATIONALORGANIZATIONAL

CITIZENSHIPCITIZENSHIPBEHAVIOURBEHAVIOUR

(OCB)(OCB)

Presented By:Rajesh Shindhe

MBA 1

st

yearPESU, Bangalore.


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Contents

History of OCB

What is OCB? Definition.

Levels of OCB

Independent variables

Conclusion

Video on OCB

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History of OCB

Dennis Organ is generally considered the

father of OCB.

Dennis Organ epanded upon !at"#s $%&'()original *or+ on OCB.

Dennis Organ,s $%&--) definition of OCB

has generated a great deal of criticis

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What is OCB??

/Organi"ational citi"enship behavior $OCB)0 is

defined1 as behavior that

$a) goes beyond the basic re2uireents of the3ob0

$b) is to a large etent discretionary0 and

$c) is of benefit to the organi"ation4

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ORGANIZATIONAL CITIZENSHIPORGANIZATIONAL CITIZENSHIP

BEHAVIOUR (OCB)BEHAVIOUR (OCB) Wor+ behaviour can be seen in ters of in5role and

etra5role behaviour.

Willingness to engage in etra5role behaviour is

indicative of high OCB

OCB is *illingness to go the etra ile

OCB is product of high level of otivation and

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$Cont..)

High OCB related to high perforance level and

less need for hierarchical control.

Individuals becoe self driven

6lso reflective of *illingness to be resourceful

beyond iediate role re2uireent.

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Organi"ational Citi"enship

Discretionary behavior

7ot part of an eployee#s foral 3ob

re2uireents

8rootes the effective functioning of the

organi"ation

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Five Common Types of O!"ni#"$ion"%

Ci$i#ens&ip Be&"vio A%$'ism

Co'$esy

Spo$sm"ns&ip

Consien$io'sness

Civi Vi$'e

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A%$'ism 6ltruis is defined as the desire to help or other*ise assist

another individual0 *hile not epecting a re*ard in

copensation for that assistance.

9:; 6 coon eaple *ould be eployee *ho drives his

colleague to *or+ *hen his car has bro+en do*n0 *hile notepecting oney or favors in copensation.


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Co'$esy Courtesy is defined as behavior *hich is polite and

considerate to*ards other people.

In a business contet0 courtesy is usually ehibited through

behaviors such as in2uiring about personal sub3ects that a

co*or+er has previously brought up0 as+ing if a co*or+er ishaving any trouble *ith a certain *or+ related pro3ect0 and

inforing co*or+ers about prior coitents or any other

probles that ight cause the to reduce their *or+load or

be absent fro *or+.

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Spo$sm"ns&ip or eaple; Iagine an eployee *ho subits their proposal

to their superior ay be epecting it to be *ell5received

and acceptedit is re3ected0 instead0 and the eployee

displays good sportsanship by not coplaining about the

situation to other co*or+ers or individuals *ho ay report

their behavior to others *or+ing for the business.

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Consien$io'sness Conscientiousness is defined as behavior that suggests a

reasonable level of self5control and discipline0 *hich

etends beyond the iniu re2uireents epected in that

situation.

In the contet of a business setting0 conscientiousness isobserved *hen an eployee not only eets their

eployer,s re2uireentssuch as coing into *or+ on tie

and copleting assignents on tiebut eceeds the.

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Civi Vi$'e Civic virtue is defined as behavior *hich ehibits ho* *ell a

person represents an organi"ation *ith *hich they are

associated0 and ho* *ell that person supports their

organi"ation outside of an official capacity.

9aple0 ho* *ell soeone represents their business andho* they ay support that business are all eaples of

soeone#s civic virtue.

9aples of civic virtue in a business setting include

spea+ing positively about the business to friends0 faily@

signing up for business events0 such as charity *al+ing

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9aples of Organi"ational

Citi"enship Helping others on one#s *or+ tea

Volunteering for etra 3ob activities

6voiding unnecessary conflicts

Aa+ing constructive stateents about one#s

*or+ group and the overall organi"ation

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Independent variables

Inivi'"% v"i"*%es

6ge0 gender0 personality0 eotion0 values0 attitude0 ability

8erception0 individual decision a+ing0 learning0 and

otivation

Go'p v"i"*%es

7or0 counication0 leadership0 po*er0 politics

O!"ni#"$ion sys$em v"i"*%es

Organi"ational culture0 H practices

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Conclusion

Organi"ational iti"enship *ehavior has a criticalrelation *ith organi"ational functioning. But little *or+recovers the internal echanis by *hich

organi"ational citi"enship behavior facilitate

organi"ational perforance and effectiveness.

We propose that organi"ational citi"enship behavior0

especially0 the social participation0 advocacy

participation0 functional participation and focus on

tas+s contribute to internal learning0 eplorative

learning0 eergent learning0 and eploitation learningbet*een individual0 and conse2uently enhance

organi"ational functioning and perforance.

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han+ you

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ocb by rajesh

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