OCCH TRAINING ACADEMY

“This was the best

conference I have attended

in my 25 years of property

management!”

- M2CON Survey Respondent

Register Now!

April 21-22, 2020

Select Management or

Maintenance Track

Still only $99

Register online:

www.eiseverywhere.com/mcon2020

Manager & Maintenance Conference

Ohio Capital Corporation for Housing (OCCH) is pleased to announce

our eighth annual Manager & Maintenance Conference (M2CON 2020), a

conference designed exclusively for site managers and maintenance

technicians!

This two-day conference (offered in conjunction with the OCCH

Training Academy) further strengthens our commitment to deliver

high-quality training and content to our valued partners at an

affordable price.

This year, M²Con will ”Take A

Deep Dive Into Affordable

Housing” with content curated to

help staff members explore the

depth of the affordable housing

industry. Sessions will give

attendees a chance to do more

than just dip their toes in the wa-

ter by providing hands-on work-

shops and in-depth presentations

by experts in the field.

We have an exciting agenda this

year with some exceptional

content. Building on our success

from previous years, we will once

again offer walk-around work-

shops for both maintenance

technicians and site managers,

providing exposure to a wide

number of topics and ideas in a short period of time. This has been a

very popular component of our training the past four years and will be

even better this year!

As in previous years, there are two distinct training tracks. During the

registration process, select either the Management Track or the

Maintenance Track. Space is limited to only 150 participants in each

track. As such, REGISTER EARLY AS THIS CONFERENCE WILL

SELL OUT as it has in previous years. DO NOT DELAY AND

REGISTER NOW to secure your spot! We hope you will join us!

Ohio Capital Corporation for Housing 20205

2019 Maintenance Track

Key Topics from Smart Apartment Solutions

DJ and Dancing

TUESDAY Night!

Relax and have some fun!

Our conference area will be

transformed into an entertainment venue where a DJ will be on hand playing an assortment of party

favorites. Be prepared to share your moves with some line dancing! Also enjoy an assortment

of food and drinks. Relax with your colleagues . . . it will be loads of fun!

Join us for a fun-filled evening!

Who Ohio Capital Corporation for Housing

What Eighth annual conference with coursework designed for site

Managers and Maintenance technicians

When April 21 and 22, 2020

Where Embassy Suites by Hilton Columbus Dublin - NEW LOCATION

5011 Upper Metro Place, Dublin, Ohio 43017

Secure your hotel by March 30

Why To provide high-quality, low-cost training opportunities for

site Managers and Maintenance technicians!

Cost This two-day conference is only $99 (early-bird discount

through March 20) or $120 (after March 20) to attend, and

includes a Continental Breakfast and Luncheon Buffet each

day, as well as the Tuesday night Reception with entertain-

ment!

How Register by April 2, 2020, at

https://www.eiseverywhere.com/mcon2020

M2CON 2020 Frequently Asked Questions

Keynote Speaker,

Roy Hall

Join us after our closing luncheon to

hear an inspirational message from

former Ohio State and NFL football

player and co-founder and President

of Driven Foundation, Roy Hall.

Driven Foundation is a nonprofit

organization built upon three core

principles: perseverance (never give

up), resilience (get back up), and

assistance (help others up).

Sponsored by: With special thanks to:

About Mark

Back by popular demand! Mark is a well-respected and nationally recognized thought-leader in the multi-family maintenance and service industry. He has helped thousands of maintenance technicians increase their technical knowledge and effectiveness and serves as a subject-matter expert for the National Apartment Association and the National Apartment Association Education

Institute (NAAEI).

Mark Cukro

Service Team Training

Special Guest Speaker for Maintenance Track

Management Track Maintenance Track

8:30 ‐‐ 9:30

9:30 ‐‐ 9:45

9:45 ‐‐ 11:30

11:30 ‐‐ 12:45

1:00 ‐‐ 2:45 Management Workshops Electrical Fundamentals and Troubleshooting

Group A

Management staff will gain HANDS‐ON exposure as small 

groups rotate through three workshops. Topics include: 1) 

Everyday Tools with Extraordinary Usage; 2) Do You Speak 

Maintenance? Learn the Lingo;  3) Facing Forward: Using 

Improv to Embrace the Future

Technicians at all experience levels will benefit from this 

session providing a fundamental overview of electrical 

terminology, troubleshooting components, wiring concepts 

and safety issues.

This Vacant Unit Is Bleeding Money (Advanced)

Group B

Don't miss this amazing opportunity to learn the proven, best‐

of‐the‐best tips, techniques, tools, strategies, and process 

improvements for turning vacant apartment homes into rent‐

ready moneymakers better and faster than ever!

3:00 ‐‐ 4:45 Management Workshops (continued) Troubleshooting Basics for HVAC & Appliances

Group B

Management staff will gain HANDS‐ON exposure as small 

groups rotate through three workshops. Topics include: 1) 

Everyday Tools with Extraordinary Usage; 2) Do You Speak 

Maintenance? Learn the Lingo;  3) Facing Forward: Using 

Improv to Embrace the Future

Building on the electrical fundamentals session, expand your 

ability to reduce HVAC or appliance troubleshooting time in 

the field and develop improved efficiency in system 

diagnostics.

This Vacant Unit Is Bleeding Money (Advanced)

Group A

Don't miss this amazing opportunity to learn the proven, best‐

of‐the‐best tips, techniques, tools, strategies, and process 

improvements for turning vacant apartment homes into rent‐

ready moneymakers better and faster than ever!

5:00 ‐‐ 8:00

Conference Registration and Networking Breakfast (provided in atrium)Welcome Remarks

Survival Boot CampDo your teams struggle with balance, prioritization, critical thinking, and time management with great customer service? Give your 

managers, leasing teams and service teams the tools and problem‐solving skills to not only survive, but thrive. 

Luncheon Buffet and Take Action ‐ Personal Safety and Assault Prevention

DJ, Dancing, Drinks, and Fun!

Manager & Maintenance Conference 

15‐Minute Break

Enjoy a great buffet luncheon and afterward learn a number of personal safety and assault prevention techniques from Mark Cukro, an 

accomplished expert in the multifamily housing industry (who is also a martial arts expert with six black belts!).

15‐Minute BreakTuesday ‐‐ April 21

We ALWAYS strive to have a fun time at M2CON, and the tradition continues in 2020!  Our conference area will be transformed into 

an entertainment venue where a DJ will be on hand playing an assortment of party favorites. Be prepared to share your moves with 

some line dancing! Also enjoy an assortment of food and drinks. Relax with your colleagues . . . it will be loads of fun! The evening will 

also include a raffle where you will have a chance to win one of several prizes, including several Amazon Echos!

Manager & Maintenance Conference 

Management Track Maintenance Track

7:30 ‐‐ 8:30

8:30 ‐‐ 10:15 Communication Superhero! Maintenance WorkshopsCommunication is a dynamic process, and how you 

communicate can positvely and negatively affect the 

relationshops you have in your work and life. This session will 

present tested ideas from email and phone etiquette to new 

apps that help with collaboration and organization.

Group A

Maintenance staff will gain HANDS‐ON exposure as small 

groups rotate through three workshops. Topics include:  1) 

Everyday Tools with Extraordinary Usage;  2) Technology to 

Enhance Productivity; 3) Innovations in Concrete Repair.

Time and Task Management for Multifamily Housing

Group B

This fun and informative session helps service technicians at 

multifamily housing facilities think differently about how they 

manage their time and organize work tasks on a daily basis, 

resulting in improved productivity levels.

10:30 ‐‐ 11:45 Jaws Meet Shark Tales Maintenance Workshops (continued)Employers find themselves facing new challenges with four 

generations in the workforce, the Traditionalists, Baby 

Boomers, Generation X, and Generation Y (Millennials). This 

session, presented from several perspectives, from Baby 

Boomers to Gen X, Gen Y, and even Generation Z, will give you 

a lot to think about as well as practical tips for navigating 

these choppy waters.

Group B

Maintenance staff will gain HANDS‐ON exposure as small 

groups rotate through three workshops. Topics include:  1) 

Everyday Tools with Extraordinary Usage;  2) Technology to 

Enhance Productivity; 3) Innovations in Concrete Repair.

Time and Task Management for Multifamily Housing

Group A

This fun and informative session helps service technicians at 

multifamily housing facilities think differently about how they 

manage their time and organize work tasks on a daily basis, 

resulting in improved productivity levels.

12:00 ‐‐ 12:45

12:45 ‐‐ 1:30

1:30 ‐‐ 2:00

CANCELLATION AND REFUND POLICY: 

Keynote Speaker, Roy Hall

Luncheon Buffet, Award Ceremony and Resident Stories

15‐Minute Break

A cancellations must be received in writing by April 10 to receive a refund.  No cancellations or refunds will be processed after April 10.  Refunds will not be issued for no‐shows. Please 

send cancellation to occhevents@occh.org.  

Register now at:  www.eiseverywhere.com/mcon2020 

Former Ohio State and NFL football player and co‐founder and President of Driven Foundation, Roy Hall, will be our keynote speaker.  

Driven Foundation is a nonprofit organization built upon three core principles: perseverance (never give up), resilience (get back up), 

and assistance (help others up). 

Wednesday ‐‐ April 22

After a satisfying luncheon buffet, OCCH staff will recognize a number of leaders by offering recognition in the form of a brief awards 

ceremony.  Then we will hear from a few residents who are currently living in properties within the OCCH portfolio.

15‐Minute Break

Networking Breakfast (provided in atrium)

Concluding Remarks

5100 Upper Metro Placedublin, ohio 43017

Please note!  NEW LOCATION!  This hotel is conveniently located offI‐270 north of Columbus and offers complimentary parking.