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OCNLR Level 2 Qualifications in Progression (QCF)
OCNLR Level 3 Diploma in Clinical Healthcare Support Qualification No: 601/8782/7
Version 1.1 - 01/05/2016 ©OCN London
OCN London Qualification Guide 3
OCNLR Level 3 Diploma in Clinical Healthcare Support Version 1.1 - 01/05/2016
OCN London aims to support learning and widening opportunities by recognising achievement through credit-based courses and qualifications, promoting high standards of excellence and inclusiveness. We are proud of our long-term role and unique history in providing responsive, innovative learning solutions and qualifications for disadvantaged groups to meet the needs of learners not met by other Awarding Organisations. At the heart of what OCN London offers is:
A commitment to inclusive credit-based learning; The creative use of credit with responsive, demand-led qualification development; High quality service and support; Respect for and encouragement of diversity – in learners and learning approaches,
partners and settings; The development of people, capacity and resources that will ensure effective
business partnerships. To navigate within this Qualification Guide To get to a section in this electronic guide, click on the heading in the table of contents, on page 4. To return to the contents page, click again on any major heading within the document. Users can of course also scroll through pages in the usual way.
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OCNLR Level 3 Diploma in Clinical Healthcare Support Version 1.1 - 01/05/2016
(Click on the heading to navigate to that section)
Page
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Qualification level Purpose of the qualification Who the qualification is for Entry guidance Progression and related qualifications 7
Rules of combination for achieving the qualification
Qualification units 17
Assessment process Devising assessments Marking assessment activities Standardisation Learning with particular requirements Requirements for assessors
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This qualification guide contains details of everything you need to know about the OCNLR Level 3 Diploma in Clinical Healthcare Support. It makes reference to the curriculum areas covered, identifies the learners for whom the qualification has been developed and specifies the rules of combination for achievement of the qualification. The guide also covers any important aspects of assessment and moderation that are particular to this qualification. The guide should be used by all of those involved in the delivery and assessment of the qualification. The Curriculum and Relationship Development Manager (CRDM) for your Centre will provide support and advice on how to seek approval to offer this qualification. Please contact the main switchboard for the name of your CRDM if you do not already know it. If you are not yet an OCN London Approved Centre but wish to use this qualification, then please contact the administrative team at OCN London for details of the Centre Approval application process.
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The OCNLR Level 3 Diploma in Clinical Healthcare Support qualification enables learners to develop the knowledge and skills required to work competently in a clinical healthcare support role. The OCNLR Level 3 Diploma in Clinical Healthcare Support qualification is accredited by Ofqual, the qualifications regulator for England and is registered on the Regulated Qualifications Framework (RQF).
The OCNLR Level 3 Diploma in Clinical Healthcare Support is a Level 3 qualification.
Qualification Number: 601/8782/7 Qualification credit value: 65 Operational start date: 1 May 2016 Review date: 31 December 2017 Total Qualification Time (TQT): 650 Guided Learning Hours (GLH): 370 Assessment requirements: Internally assessed, internally and externally
moderated.
The purpose of OCNLR Level 3 Diploma in Clinical Healthcare Support qualification is to confirm competence in a range of clinical healthcare support skills.
This qualification is for those who are working in a clinical healthcare setting, in a paid or voluntary capacity, in roles such as Clinical Healthcare Support Worker / Healthcare Assistant. These roles provide vital assistance to healthcare professionals that diagnose, treat and care for patients. They may work in clinical services, for example, medical, surgical, critical care, outpatients, community and A&E. and look after the wellbeing and comfort of patients. They may also have a supervisory role.
The minimum age for access to the qualification is 16 years.
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Additional information As the OCNLR Level 3 Diploma in Clinical Healthcare Support is primarily assessed in a real work environment, using evidence generated in the workplace during learners’ normal work activity. Learners undertaking this qualification will need to be working in a clinical healthcare setting in order to demonstrate their competence relating to both knowledge and skills. This qualification has the support of Skills for Health, the Sector Skills Council for the UK health sector, and must be assessed in line with the Skills for Health Assessment Principles. The qualification is based on National Occupational Standards. OCNLR Level 3 Diploma in Clinical Healthcare Support qualification is included in Skills for Health’s Advanced Apprenticeship in Health (Clinical Healthcare Support) (England).
On completion of the OCNLR Level 3 Diploma in Clinical Healthcare Support qualification, learners may progress onto further qualifications specific to their work context, or other training to support their continuing professional development. Many learners continue to work in the same role and may supervise other team members; while others may progress horizontally, to another role at the same level. A Higher Apprenticeship in Health is available to those who meet the employment and academic requirements. To become a qualified Health Professional (eg. Nurse, Paramedic, etc.) learners would have to undertake a specific qualification, such as a university degree.
The OCNLR Level 3 Diploma in Clinical Healthcare Support qualification consists of 12 mandatory units and a selection of optional units. In order to gain the Diploma the learner must achieve 65 credits, 39 of which must be at Level 3 and above. When the OCNLR Level 3 Diploma in Clinical Healthcare Support qualification is completed as part of the Advanced Apprenticeship in Health (Clinical Healthcare Support) (England), additional mandatory units must be completed. These are indicated in the optional units below.
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Ofqual Unit Reference Number
OCNLR Unit Code
Unit Title Mandatory or
Optional
Credit Value
Level GLH
H/508/3750 PA1/2/LQ/092 Causes and Spread of Infection
Mandatory 2 2 20
Y/508/3759 PA1/2/LQ/093 Cleaning, Decontamination and Waste Management
Mandatory 2 2 20
L/508/3760 PA1/3/LQ/004 Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings
Mandatory 3 3 10
R/508/3761 PA1/3/LQ/005 Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings
Mandatory 1 3 5
Y/508/3762 PA1/2/LQ/094 Principles of Safeguarding and Protection in Health and Social Care
Mandatory 3 2 26
D/508/3763 PA1/3/LQ/006 Promote and Implement Health and Safety in Health and Social Care
Mandatory 6 3 43
H/508/3764 PA1/3/LQ/007 Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Mandatory 3 3 10
K/508/3765 PA1/3/LQ/008 Promote Equality and Inclusion in Health, Social Care or Young People’s Settings
Mandatory 2 3 8
M/508/3766 PA1/3/LQ/009 Promote Good Practice in Handling Information in Health and Social Care Settings
Mandatory 2 3 16
T/508/3767 PA1/3/LQ/009 Promote Person Centred Approaches in Health and Social Care
Mandatory 6 3 41
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A/508/3768 PA1/2/LQ/095 The Principles of Infection Prevention and Control
Mandatory 3 2 30
F/508/3769 PA1/2/LQ/096 The Role of the Health and Social Care Worker
Mandatory 2 2 14
F/508/3898 PA1/3/LQ/010 Adapt and Fit Healthcare Equipment, Medical Devices, Assistive Technology, or Products to Meet Individuals’ Needs
Optional 6 3 37
J/508/3899 PA1/3/LQ/011 Administer Medication to Individuals, and Monitor the Effects
Optional 5 3 30
M/508/3900 PA1/3/LQ/012 Administer Oral Nutritional Products to Individuals
Optional 5 3 35
A/508/3902 PA1/3/LQ/014 Advise and Inform Individuals on Managing Their Condition
Optional 5 3 31
Y/508/3776 PA1/3/LQ/015 Analyse and Present Health Related Data and Information
Optional 4 3 30
R/508/3792 PA1/3/LQ/016 Anatomical and Physiology Structure of the Human Body
Optional 4 3 30
T/508/4708 PD1/3/LQ/001 Assist in the Administration of Medication
Optional 4 3 25
D/508/3892 PA1/3/LQ/019 Assist Others to Monitor Individuals’ Progress in Managing Dysphagia
Optional 5 3 38
F/508/3903 PA1/2/LQ/097 Assist Others to Plan Presentations
Optional 2 2 16
R/508/4201 PA1/2/LQ/098 Assist the Practitioner to carry out Health Care Activities
Optional 2 2 13
T/508/3896 PA1/3/LQ/024 Assure the Effective Functioning of Radiographic Image Processing Equipment
Optional 4 3 25
A/508/3897 PA1/3/LQ/025 Awareness of the Mental Capacity Act 2005
Optional 3 3 28
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D/508/3780 PA1/2/LQ/099 Care for Individuals with Nasogastric Tubes
Optional 3 2 20
K/508/4026 PA1/3/LQ/028 Care for Individuals with Urethral Catheters
Optional 4 3 30
D/508/3939 PA1/2/LQ/100 Care for the Elderly Optional 1 2 10
R/508/3940 PA1/3/LQ/032 Carry out Arterial Puncture and Collect Arterial Blood
Optional 4 3 30
H/508/3781 PA1/3/LQ/029 Carry out Blood Collection from Fixed or Central Lines
Optional 4 3 30
Y/508/3941 PA1/3/LQ/033 Carry out Intravenous Infusion
Optional 4 3 30
A/508/4001 PA1/2/LQ/101 Carry out Personal Hygiene for Individuals Unable to Care for Themselves
Optional 3 2 23
K/508/4141 PA1/3/LQ/031 Carry Out Transactions in a Health Facility
Optional 4 3 30
K/508/3782 PA1/3/LQ/030 Carry out Vision Screening
Optional 4 3 27
M/508/3783 PA7/3/LQ/001 Carry out Wound Drainage Care
Optional 4 3 32
T/508/3784 PA1/3/LQ/034 Collate and Communicate Health Information to Individuals
Optional 3 3 20
Y/508/4202 PA1/3/LQ/035 Communicate with Individuals about Promoting their Health and Wellbeing while Working as a Health Trainer
Optional 3 3 15
A/508/3785 PA1/3/LQ/036 Conduct External Ear Examinations
Optional 4 3 28
F/508/3786 PA1/3/LQ/037 Conduct Hearing Assessments
Optional 5 3 38
J/508/3787 PA1/3/LQ/038 Conduct Routine Maintenance on Clinical Equipment
Optional 4 3 30
D/508/3942 PA1/3/LQ/039 Contribute to Effective Multidisciplinary Team Working
Optional 3 3 20
L/508/3788 PA1/2/LQ/102 Contribute to the Discharge of
Optional 2 2 14
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Individuals to Carers
R/508/3789 PA1/2/LQ/103 Contribute to the Effectiveness of Teams
Optional 3 2 5
J/508/3790 PA1/3/LQ/040 Contribute to the Prevention of Aggressive and Abusive Behaviour of People
Optional 4 3 26
L/508/3791 PA1/3/LQ/041 Control the Use of Physical Resources in a Health Setting
Optional 3 3 25
M/508/4142 PA1/3/LQ/042 Coordinate the Progress of Individuals Through Care Pathways
Optional 4 3 30
F/508/4002 PA1/3/LQ/043 Deliver Training Through Demonstration and Instruction
Optional 3 3 21
J/508/4003 PA1/3/LQ/044 Deliver, Monitor and Evaluate Customer Service to External Customers
Optional 3 3 12
R/508/4005 PA1/3/LQ/045 Develop and Sustain Effective Working Relationships with Staff in Other Agencies
Optional 4 3 24
T/508/4143 PA1/3/LQ/046 Enable Individuals to Change their Behaviour to Improve their Health and Wellbeing while Working as a Health Trainer
Optional 5 3 25
Y/508/4006 PA1/3/LQ/047 Establishing and Developing Relationships with Communities while working as a Health Trainer
Optional 3 3 10
K/508/3975 PA1/3/LQ/048 Examine the Feet of Individuals with Diabetes
Optional 4 3 32
A/508/3978 PA1/2/LQ/104 Extrication of Patients from Vehicles and Light Rescue
Optional 1 2 10
A/508/3981 PA1/2/LQ/105 First Aid Essentials Optional 1 2 10
F/508/3982 PA1/3/LQ/049 Give Presentations to Groups
Optional 4 3 26
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L/508/3984 PA1/3/LQ/050 Identify Information Requirements in a Health Context
Optional 4 3 30
R/508/3985 PA1/3/LQ/051 Implement Therapeutic Group Activities
Optional 4 3 25
Y/508/3986 PA1/3/LQ/052 Influencing Others at Work
Optional 6 3 1
D/508/3987 PA1/2/LQ/106 Inform an Individual of Discharge Arrangements
Optional 2 2 13
H/508/3988 PA1/3/LQ/053 Insert and Secure Nasogastric Tubes
Optional 4 3 30
A/508/4144 PA1/3/LQ/054 Interact with and Support Individuals using Telecommunications
Optional 5 3 36
H/508/3943 PA1/3/LQ/055 Introduction to the Role and Responsibilities of a Health Trainer
Optional 4 3 20
F/508/4016 PA1/3/LQ/056 Liaise between Primary, Secondary and Community Teams
Optional 3 3 20
T/508/3929 PA1/3/LQ/057 Maintaining Quality Standards in the Health Sector
Optional 2 3 13
K/508/3930 PA1/2/LQ/107 Major Incidents Involving Emergency Carers
Optional 1 2 10
M/508/3931 PA1/3/LQ/058 Make Recommendations for the Use of Physical Resources in a Health Setting
Optional 5 3 33
T/508/3932 PA1/2/LQ/108 Manage own Performance in a Business Environment
Optional 2 2 9
A/508/3933 PA1/3/LQ/059 Manage the Availability of Physical Resources to Meet Service Delivery Needs in a Health Setting
Optional 5 3 33
F/508/3934 PA1/3/LQ/060 Manufacture Equipment or Medical Devices for Individuals Within Healthcare
Optional 4 3 30
J/508/3935 PA1/2/LQ/109 Monitor and Maintain the
Optional 3 2 20
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Environment and Resources During and After Clinical / Therapeutic Activities
L/508/3936 PA1/3/LQ/061 Monitor and Solve Customer Service Problems
Optional 6 3 40
R/508/3937 PA1/3/LQ/062 Monitor own Work Practice in Health, Social Care or Children’s and Young People’s Settings
Optional 3 3 20
Y/508/3938 PA1/2/LQ/110 Move and Position Individuals in Accordance with their Plan of Care
Optional 4 2 26
D/508/4007 PA1/3/LQ/063 Obtain a Client History
Optional 3 3 22
H/508/4008 PA1/3/LQ/064 Obtain and Test Capillary Blood Samples
Optional 4 3 30
K/508/4009 PA1/3/LQ/065 Obtain Venous Blood Samples
Optional 3 3 24
J/508/3904 PA1/3/LQ/066 Perform First Line Calibration on Clinical Equipment to Ensure it is Fit for Use
Optional 3 3 20
K/508/3944 PA1/3/LQ/067 Perform Intravenous Cannulation
Optional 4 3 30
L/508/3905 PA1/3/LQ/068 Perform Routine Electrocardiograph ECG Procedures
Optional 4 3 30
H/508/4011 PA1/3/LQ/069 Plan and Organise Meetings
Optional 5 3 25
F/508/4145 PA1/2/LQ/111 Planning and Monitoring Work
Optional 2 2 8
R/508/3906 PA1/3/LQ/070 Prepare and Reproduce Permanent Radiographic Images
Optional 4 3 23
M/508/3945 PA1/3/LQ/071 Prepare for and Carry out Extended Feeding Techniques
Optional 4 3 27
T/508/3946 PA1/2/LQ/112 Prepare Individuals for Healthcare Activities
Optional 3 2 17
Y/508/3907 PA1/3/LQ/072 Prepare, Conduct and Report the Results of a Clinical
Optional 5 3 38
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Coding Audit
K/508/3989 PA1/3/LQ/073 Produce Coded Clinical Data for External Audit Purposes
Optional 5 3 38
A/508/3947 PA1/3/LQ/074 Provide Advice on Foot Care for Individuals with Diabetes
Optional 3 3 23
K/508/4012 PA1/2/LQ/114 Provide Agreed Support for Foot Care
Optional 3 2 23
F/508/3948 PA1/2/LQ/113 Provide Support for Mobility
Optional 2 2 14
J/508/4017 PA1/3/LQ/075 Provide Support to Continue Recommended Therapies
Optional 3 3 20
Y/508/4149 PA1/3/LQ/076 Provide Support to Maintain and Develop Skills for Everyday Life
Optional 4 3 28
L/508/4018 PA1/3/LQ/077 Reflect on and Develop your Practice
Optional 4 3 30
R/508/4019 PA1/2/LQ/115 Remove Wound Closure Materials
Optional 3 2 24
J/508/4020 PA1/3/LQ/078 Remove Wound Drains
Optional 4 3 27
L/508/4021 PA1/3/LQ/080 Reprocess Endoscopy Equipment
Optional 4 3 30
R/508/4022 PA1/2/LQ/116 Select and Wear Appropriate Personal Protective Equipment for Work in Health Care Settings
Optional 2 2 15
Y/508/4023 PA1/3/LQ/081 Service Improvement in the Health Sector
Optional 3 3 20
D/508/4024 PA1/2/LQ/117 Special Procedures for Hazardous Substances
Optional 1 2 10
M/508/4027 PA1/3/LQ/082 Support Carers to Meet the Care Needs of Individuals
Optional 5 3 30
T/508/4028 PA1/2/LQ/118 Support Emergency Care During Pregnancy and Childbirth
Optional 2 2 20
F/508/4128 PA1/3/LQ/085 Support Individuals Who are Bereaved
Optional 4 3 30
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A/508/4029 PA1/2/LQ/119 Support Independence in the Tasks of Daily Living
Optional 5 2 33
M/508/4030 PA1/3/LQ/088 Support Individuals at the End of Life
Optional 7 3 53
T/508/4031 PA1/3/LQ/090 Support Individuals During a Period of Change
Optional 4 3 29
A/508/4032 PA1/3/LQ/083 Support Individuals in Undertaking their Chosen Activities
Optional 4 3 24
F/508/4033 PA1/3/LQ/084 Support Individuals to Access and Use Services and Facilities
Optional 4 3 25
J/508/4034 PA1/3/LQ/086 Support Individuals to Develop and Run Support Groups
Optional 3 3 24
L/508/4035 PA1/3/LQ/087 Support Individuals to Live at Home
Optional 4 3 25
R/508/4036 PA1/3/LQ/089 Support Individuals to Manage Dysphagia
Optional 5 3 35
T/508/4126 PA1/2/LQ/120 Support Individuals Undergoing Healthcare Activities
Optional 3 2 22
F/508/4128 PA1/3/LQ/085 Support Individuals Who are Bereaved
Optional 4 3 30
A/508/4709 PA9/4/LQ/001 Support the Development of Community Partnerships
Optional 5 4 33
L/508/4133 PA1/2/LQ/121 Support the Emergency Care of Babies and Children
Optional 2 2 20
K/508/4138 PA1/3/LQ/093 Understand Mental Well-being and Mental Health Promotion
Optional 3 3 14
H/508/4137 PA1/3/LQ/101 Understand Mental Health Problems
Optional (Mandatory in Advanced Apprenticesh
ip framework)
3 3 14
H/508/4025 PA1/2/LQ/122 Understand the Context of Supporting Individuals with Learning Disabilities
Optional
4 2 35
M/508/4139 PA1/3/LQ/094 Understand the Process and Experience of Dementia
Optional (Mandatory in Advanced Apprenticesh
ip
3 3 22
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framework) H/508/4140 PA1/3/LQ/095 Undertake
Physiological Measurements
Optional (Mandatory in Advanced Apprenticesh
ip framework)
3 3 23
L/508/4150 PA1/3/LQ/097 Undertake Stoma Care
Optional 4 3 30
R/508/4151 PA1/3/LQ/098 Undertake Tissue Viability Risk Assessment
Optional 3 3 26
Y/508/4152 PA1/3/LQ/099 Undertake Treatments and Dressings of Lesions and Wounds
Optional 4 3 25
H/508/4154 PA1/3/LQ/096 Undertake Urethral Catheterisation Processes
Optional 4 3 28
K/508/4155 PA1/3/LQ/100 Work in Partnership with Families to Support Individuals
Optional 4 3 27
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The assessment process for this qualification is as follows: The learners are assessed through activities that are internally set by tutor assessors; The activities must be designed to enable learners to meet the assessment criteria of
the unit; Learners’ portfolios of assessed evidence must be internally moderated at the Centre; The portfolios of assessed evidence will be externally moderated by an OCN London
External Moderator. There is no additional external assessment for this qualification.
Each unit has a supplementary page with information on the types of assessment activities that can (indicated as ‘Optional’ or ‘O’) and/or must (indicated as ‘Prescribed’ or ‘P’) be used to assess learners against the unit. Tutor assessors must always refer to this page before devising assessment tasks. OCN London assessment guidance relevant to the units in this qualification is in the ‘OCNLR Assessment Guidance and Ofqual Level Descriptors’ section of this qualification guide. The guidance includes a general description of the activity and the type of evidence that is appropriate. The activity or activities set must enable the learners to meet the standards detailed in the assessment criteria. Please contact OCN London for further guidance on devising appropriate assessments. Centre devised assessments should be scrutinised by the Internal Moderator before use to ensure that they are fit for purpose. Centre devised assessments will be scrutinised by the External Moderator to ensure reliability and validity of assessment.
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Each activity must be marked against the identified assessment criteria in the unit and judged to be either achieved or not achieved. Assessors need to ensure that the work in a learner’s portfolio is: Authentic – it is the result of the learner’s own performance or activity; Sufficient – enabling the assessor to make a consistent and reliable judgement; Adequate – appropriate to the level. Where a series of activities are set, learners must demonstrate the achievement of the required standard identified in the assessment criteria in all activities. All of the assessment criteria in a unit must be met before the unit is deemed achieved. The unit achievement is not graded. Units are either achieved or not achieved.
Standardisation is a process that promotes consistency in the understanding and application of standards, it: Establishes statements on the standard of evidence required to meet assessment
criteria for units in OCN London qualifications; Identifies good practice in assessment; Makes recommendations on assessment practice. It is a requirement of the Centre Approval process that each Centre offering the units from the qualification must contribute assessment materials and learners’ evidence for standardisation if requested. OCN London will notify Centres of the required sample for standardisation purposes and assessment materials, learners’ evidence and tutor feedback may be collected by External Moderators.
If learners have particular requirements the Centre should refer to the ‘Access to Fair Assessment Policy and Procedure’ which can be found on our website at: Access to Fair Assessment Policy and Procedure and gives clear guidance on the reasonable adjustments and arrangements that can be made to take account of disability or learning difficulty, without compromising the achievement of the assessment criteria.
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Assessors of the qualification are expected to be:
Sufficiently competent
In addition to being qualified to make assessment decisions, each assessor must be capable of carrying out the full requirements within the competency of the units they are assessing. This competence should be maintained annually through clearly demonstrable continuing learning and professional development. Expert witnesses can be used where they have suitable expertise for specialist areas. The use of expert witnesses should be determined and agreed by the assessor.
Sufficiently knowledgeable
Each assessor should possess relevant knowledge and understanding of the subject and so be able to make robust and reliable assessment decisions in relation to the subject.
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For OCN London’s Assessment Guidance and Ofqual’s Level Descriptor relevant to this qualification, please click on the link below. Level 3 Assessment Guidance and Ofqual’s Level Descriptor V
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OCN London is a well-established national awarding organisation with over 25 years’ experience in accrediting learning. We are a not-for-profit organisation with charitable status, dedicated to widening participation in learning and training, social inclusion and employability. We are also a market leader in the recognition of achievement through credit-based units and qualifications. Based in London we work with Centres both across the UK and abroad, offering national qualifications and accredited programmes. Our mission is to provide opportunities for people from across society to benefit from learning, particularly those from disadvantaged backgrounds. Why work with us? We are agile and responsive. This means you will get a personal service with direct
access to a named contact and a quick turnaround. We pride ourselves on our close relationships with Centres. The people we work with
see us as a trusted partner, not just a supplier. We want to help you get the best from your learners and employees. We have a reputation for high quality. The OCN London brand carries national
recognition and kudos. We are flexible and recognise the importance of accommodating the needs of different
learners and different learning styles. We offer exceptional value for money. Just ask the people we work with. We are committed to the belief that learning can change lives. OCN London is regulated by Ofqual and the Quality Assurance Agency for Higher Education.
If you would like to deliver any of these qualifications please contact our Curriculum Development Team on 020 7689 5867. For further information call 020 7278 5511. E: [email protected] Or visit our website: www.ocnlondon.org.uk