Friday 4th October 2019

Oct Nov Dec …January 2020 NHSE –What’s

coming up…

CPCF Framework 2019-2024 comes into force from 01.10.2019.

3rd Public Health Campaign, Stoptober, commences…

MUR & NMS Returns via NHSBSA Due (Qtr 2 2019-20):

Flu Season continues…

New Year’s Day 01.01.2020

Week1 PQS Check all patients matching Asthma and/or Diabetes Quality Criterion. WORK MUST START ON THIS DATE TO ENSURE ELIGIBILITY TO MEET

CRITERION.

CPAF Visits Continue….

CPAF Full Questionnaire Open for Selected Pharmacies.

(notice to relevant contractors will be provided in advance

accordingly).

Week2

2nd Public Health Campaign (AMR) Evaluation due on PharmOutcomes.

3rd Public Health Campaign (Stoptober) Evaluation Due on PharmOutcomes

Week3 PQS - update NHS website profile and DoS profile before 11.59pm 30th November 2019 to ensure

gateway criterion is met.

Christmas Day 25.12.2019 Boxing Day 26.12.2019

Week4

Friday 4th Oct 2019 NHS England and NHS Improvement – South West

E: england.pharmacysouthwest@nhs.net | W: https://www.england.nhs.uk/south/info-professional/pharm-info/sw-pharm/ | A: Peninsula House, Kingsmill Rd, Saltash, PL12 6LE.

IN THIS WEEK’S ISSUE: White Bold Text = New Articles Added This Week. CONTRACT: → Important: Pharmacy Quality Scheme (PQS) …HERE o ‘To-Do’ List o New Guidance Issued o Sign up to MYS → Mandatory Public Health Campaign - STOPTOBER…HERE IMPORTANT: → CPCS…HERE → UPDATE: Translation and Interpretation Services…HERE → Updates on Flu Vaccine Delivery &

Recommendations…HERE… → Pharmacists Granted power to Supply Different Fluoxetine

Strengths Under an SSP (Serious Shortage protocol)…HERE → Update: EU Exit Medicines…HERE Other: → DEVON&CORNWALL: Respiratory Inhaler Training

Events…HERE → DEVON ONLY: DMIRS and CPCS…HERE → Every Mind Matters – Campaign Launch…HERE…

NHS Community Pharmacist Consultation Service (CPCS)… Contractors are encouraged to register to deliver the NHS Community Pharmacist Consultation Service (CPCS) via the NHSBSA Manage Your Service (MYS) Portal to prepare for the service going live on 29 October 2019. This includes claiming the Transition payment supplement, which will be £900 for those who claim by 1st December 2019. A service specification has been published by NHE England and NHS Improvement on the NHS CPCS registration page on the NHS Business Services Authority’s Manage Your Services portal, which includes a self-assessment tool; and an NHS CPCS toolkit. The PSNC have also published a template standard operating procedure (SOP) for the service which contractors can amend and adopt for use in their pharmacy if they wish. PSNC and NHSE &I held a joint webinar for pharmacy teams and others interested in learning more about the service and how to implement it. If you missed the webinar, you can watch the on-demand version, HERE. Further detail and links to relevant info is attached.

The new CPCS service replaces the NHS Urgent Medicines Supply Advanced Service and Digital Minor Illness Referral Service pilots which were funded by the Pharmacy Integration Fund. The new service will offer faster access for patients who will be able to see a pharmacist for a same-day consultation for minor illnesses or urgent medicines supply by calling NHS 111.

Friday 4th Oct 2019 NHS England and NHS Improvement – South West

E: england.pharmacysouthwest@nhs.net | W: https://www.england.nhs.uk/south/info-professional/pharm-info/sw-pharm/ | A: Peninsula House, Kingsmill Rd, Saltash, PL12 6LE.

Important: New Pharmacy Quality Scheme (PQS)… NHS England and NHS Improvement (NHSE&I) has published new guidance, HERE, on the 2019/20 Pharmacy Quality Scheme (PQS). This guidance provides information on how community pharmacy contractors can meet the gateway and quality criteria requirements and so it is recommended that all contractors familiarize themselves with the guidance accordingly. Contractors need to meet all the quality criteria listed in each domain to achieve payment for that domain, for example, in the Risk management and safety domain, there are five quality criteria that contractors must meet to claim the 30 points available for that domain. Support is available via PSNC and PharmOutcomes to assist community pharmacy contractors with meeting the this criterion of the Pharmacy Quality Scheme (PQS). Contractors are therefore encouraged to review and consider implementing a process (if no process already in place) to ensure they can meet this quality criterion by the declaration period.

For all this information and more, see the attached PDF ‘Important

pharmacy Quality Scheme Dates for the diary’, also available (and more) electronically via the PSNC, HERE.

Registering for the Manage Your Service (MYS) via the NHSBSA… MYS will be the only way to claim a PQS Aspiration payment and make a PQS declaration. The system will also be the route for claiming payment for the Flu Vaccination Service 2019/20 and notifying readiness to provide the new Community Pharmacist Consultation Service (CPCS). Only the business owner, director or an individual previously verified via the NHSBSA Information Services Portal (ISP) registration process, can register pharmacies and authorise access for individuals for MYS – pharmacies which are part of a multiple should therefore follow the advice provided by their head office on this matter. Due to demand there might be a delay in processing registrations, therefore can ALL contractors ensure they sign up ASAP to prevent any issues. Further information on the MYS registration and log-in process can be found on the NHSBSA website, HERE.

Jump back to the title page of this bulletin HERE.

PQS ‘To-Do’ List (Oct 2019) … Register for MYS - more info HERE. Claim for an aspiration payment on MYS (window closes 01.11.19) Demonstrate access to SCR and update to NHS 111 DoS Profiles or, for Distance Selling Pharmacies (DSP’s) to send an email to the NHSBSA Provider Assurance Team. Asthma & Diabetes Quality Criterion…(Diabetes foot and eye check audit available on VirtualOutcomes, HERE. Review Amendments to the drug tariff relating to reimbursement and renumeration, in relation to: o Serious shortage Protocol (SSPs) o Establishment Payment Changes o Transitional Payments

Attached below is the Guidance document along with the authorisation form you will need to complete to register for MYS.

Manage Your Service Registration and Log-

MYS Access Authorisation Form.d

More info HERE.

**Once you have submitted your authorization form, each named individual will receive an email to their personal NHSmail address from Microsoft Invitations (invites@microsoft.com) on behalf of MYS Registrations; click get started within the email to start the individual set-up** process.

Friday 4th Oct 2019 NHS England and NHS Improvement – South West

E: england.pharmacysouthwest@nhs.net | W: https://www.england.nhs.uk/south/info-professional/pharm-info/sw-pharm/ | A: Peninsula House, Kingsmill Rd, Saltash, PL12 6LE.

Mandatory Public Health Campaigns… FINISHED: Antimicrobial Resistance (AMR)… Please note that your Contractual AMR campaign finished on Monday 30th September.

The evaluation on PharmOutcomes is NOW OPEN for 2 weeks

(until 15.10.19). STARTED: Stoptober 2019… Your contractual Stoptober campaign runs from the 1st through until the 31st October 2019. (Evaluation on PharmOutcomes between 01.11.19-15.11.19).

Please ensure that materials are displayed, and you are actively participating in the campaign – a Crib sheet is attached to assist

with recording your interactions regarding the campaign.

For efficiency, materials for both AMR & Stoptober campaigns were delivered to all community pharmacies together in the same clearly marked envelope

- Packs will have now arrived with pharmacies.

If you have not received your Stoptober pack please contact partnerships@phe.gov.uk stating pharmacy name, address and name of the campaign(s) you have not received materials for.

As part of your contractual requirements all pharmacies should participate in the 6 national campaigns, contractually you are required to report back the number of conversations that you undertake, even if it is a nil response. A Crib sheet is attached for your convenience with this task. Please note that only submission of evaluation through PharmOutcomes will be accepted as proof of participation in any campaign. Non-Responding pharmacy contractors will be followed up by letter in relation to this campaign.

A range of posters and information pertaining to ‘Stoptober’ is attached.

Update: EU Exit Medicines… The information for patients on nhs.uk around continuity of medicines supply if there is a no-deal EU exit has been updated, as has the FAQ for clinicians on the NHS England website. These updates explain the government’s multi-layered approach to ensure that medicines continue to be available if there is a no-deal EU exit. More info via the PSNC, HERE.

Updates on Flu Vaccine Delivery & Recommendations… Public Health England have been receiving emails regarding a few specific issues and so have provided information as follows based on the information currently available from the National team. For all the information, please see the PDF, attached. Further delays with vaccine delivery We have been informed that the supply of QIVe flu vaccine from Sanofi Pasteur remains a concern and will result in minor changes to confirmed delivery dates for some primary care providers. Sanofi Pasteur is currently making direct contact with all affected providers to confirm revised delivery dates. Pharmacies receiving stock ahead of practices Overall only around 10% of the currently vaccinated eligible patients receive their vaccination in a pharmacy setting. Uptake in patients in an ‘at risk’ group under age 65 is below 50%, suggesting there are significant cohorts of patients to be vaccinated which could take place in either pharmacy or GP setting. Recommended vaccines for next year JCVI have published their statement on vaccines for 2020/21, HERE.

Jump back to the title page of this bulletin HERE.

Pharmacists Granted power to Supply Different Fluoxetine Strengths Under an SSP (Serious Shortage protocol)… As part of the work to manage the current shortage for fluoxetine capsules, we are writing to inform you that Serious Shortage Protocols (SSPs) have been issued for: • Fluoxetine 10mg capsules • Fluoxetine 30mg capsules • Fluoxetine 40mg capsules

Contractors will have received a special bulletin with all the details, which are also published, HERE, on a dedicated SSP page on the NHSBSA website.

Friday 4th Oct 2019 NHS England and NHS Improvement – South West

E: england.pharmacysouthwest@nhs.net | W: https://www.england.nhs.uk/south/info-professional/pharm-info/sw-pharm/ | A: Peninsula House, Kingsmill Rd, Saltash, PL12 6LE.

Every Mind Matters – Campaign Launch… A new Public Health England (PHE) mental health campaign ‘Every Mind Matters’ is due to launch on 7 October during Mental Health Awareness Week. The campaign is voluntary for community pharmacy but is an important step in further reducing the stigma around mental health– it targets anyone from 20 - 70 who might be suffering from anxiety, stress, low mood or problems sleeping and aims to give them tips for self-care to maintain good mental health and wellbeing.

You can download/order the resources in advance, learn more about the campaign and find out how you can take advantage of a range of available opportunities, HERE. PLEASE NOTE - ALL CAMPAIGN MATERIALS ARE UNDER EMBARGO UNTIL 7TH OCTOBER 2019 (DO NOT SHARE ANYWHERE IN THE PUBLIC DOMAIN UNTIL THIS TIME)

DEVON ONLY: DMIRS and CPCS… Contractors in Devon who are currently participating in the DMIRS pilot will need to register for the new national CPCS service which is due to start on 29th October to continue to receive referrals from NHS 111. The current DMIRS service on DoS will be decommissioned at midnight on 28th October and providers registered for DMIRS will not be automatically transferred to the CPCS service.

In order to register for CPCS, which will also include the urgent supply service previously NUMSAS, please complete the registration process here: https://services.nhsbsa.nhs.uk/nhs-prescription-services-submissions/login

As standard, the national transition payment supplement is available for registered pharmacies, which will be £900 for those who claim by 1st December 2019 or £600 if claimed from 1st December 2019 - 15th January 2020. No payment will be available for pharmacies claiming after 15th January 2020.

CPPE Southwest Workshops and Study Days… The South West CPPE team have a great programme of CPD learning opportunities planned over the autumn and winter for you. Please look at the great choice of events and book your place, HERE.

Devon & Cornwall: Respiratory Inhaler Training Events… Invitations for a series of training events, hosted by teva pharmaceutical industries Ltd. in October is attached. In attendance will also be local Medicines Optimisation Teams from Devon CCG and Kernow CCG, who will also be providing an update.

To find out more see the invitations, attached.

To book your place, please contact Cathy Griffiths on the details below;

Representative Name: Cathy Griffiths Email address: catherine.griffiths@tevauk.com Mobile Number: 07867 141219

UPDATE: Translation and Interpretation Services… Following the update in August, you will be aware that Language Empire are the new service provider, along with their online portal, language Empire will be providing: • Spoken face-to-face interpreting • Telephone interpreting • Translation/transcription services To book, manage, track, or cancel a linguist request, please sign into Language Empire’s online LE-LSM portal, HERE. You can also find helpful service support materials and additional information on the Language Empire site, such as: • How to Request Language Services • On Demand Telephone Access Cards • How to Request Translation Services • Best Practice Guides for Using Interpreters • Language ID Charts

You will shortly be receiving individual communications from Language Empire to provide you with the Practice specific username and password required for accessing the services. As noted previously, the service to be provided by Language Empire does not include British Sign Language (BSL), the current BSL providers will continue to provide this service.

Jump back to the title page of this bulletin HERE.

Friday 4th Oct 2019 NHS England and NHS Improvement – South West

E: england.pharmacysouthwest@nhs.net | W: https://www.england.nhs.uk/south/info-professional/pharm-info/sw-pharm/ | A: Peninsula House, Kingsmill Rd, Saltash, PL12 6LE.

Team Member

Address Telephone

Janet Newport NHS England - South West**

Peninsula House Kingsmill Road Tamar View Industrial Estate Saltash, PL12 6LE **Please note that any items posted to NHS England will NOT be received unless sent to our Saltash office, details above.

01138248777

Michele Toy 01138249612

Sally Dutton 01138248797

Julie Hancock 01138248842

Kath Hughes 01138248784

Hayley Colledge 01138251479

Sarah Lillington 01275 547119

If you have any articles you would like us to include in the weekly bulletin, then please send to our generic mailbox - HERE.

In addition, if you know of any colleagues who would like to receive a copy of the E-Communication each week please send an e-mail with their name, place of work and e-mail address to our generic mailbox and we will add them to our distribution list.

Please see our website “NHS England South West (South) Community pharmacy” for more information and any blank templates, forms and documents. For reference available documents are, Contact Details (UPDATED MARCH 2019); Forms for requesting changes to Core or Supplementary hours; Blank unplanned closure form; links to the Pharmaceutical Needs Assessments (PNAs); links to LPCs; MUR guidance, MUR/NMS blank templates; Significant Incident reporting form and Serious Difficulty application forms…

…Also available via the website – Forged Prescription and Medicine Shortage Guidance…

THE DEVON RESPIRATORY ROADSHOW MR JON BELL

ANNUAL INHALER TRAINING UPDATE

You are cordially invited to attend one of the following clinical meetings;

Monday 14th October 2019 18:00 – 21:30 The Passage House Hotel, Hackney Lane, Newton Abbot, Devon, TQ12 3QH

Tuesday 15th October 2019 13:00 – 16:30 The Futures Inn, 1 William Prance Road, Plymouth, Devon, PL6 5ZD 18:00 – 21:30 The Futures Inn, 1 William Prance Road, Plymouth, Devon, PL6 5ZD

Wednesday 16th October 2019

13:00 – 16:30 The Devon Hotel, Exeter Bypass, Matford, Exeter, Devon, EX2 8XU 18:00 – 21:30 The Devon Hotel, Exeter Bypass, Matford, Exeter, Devon, EX2 8XU

UK/Meeting/19/0306

Date of Preparation: August 2019

Teva UK Limited, Ridings Point, Whistler Drive, Castleford, WF10 5HX. Job Code: UK/MED/19/0105 Date of Preparation: May 2019

Meeting Invitation

Jon Bell is the founder of Canday Medical, a specialist company that focuses on inhalers and inhaler technique, providing educational training to the wide variety of healthcare professionals who care for patients with Respiratory disease.

By providing simple explanations of the importance of inhaler design, resistance, inspiratory effort, and how they relate to dose output, pulmonary deposition and risk of side–effects, Jon’s training sessions explain why subtle changes in technique can have such a noticeable impact on patient outcomes.

By avoiding technical jargon, and by giving straightforward explanations and practical examples, the audience will learn about: * Differences between the various inhalers * How each type makes an aerosol * Why inhaler resistance impacts on how people inhale * Why changes in particle size, inhalation speed and breath hold, all affect the amount of drug deposited in the various parts of the respiratory tract * How changing the words we use can encourage better technique * How correcting errors in inhalation technique have enabled other health authorities in the UK to reduce both their spend on respiratory medication and admissions for respiratory patients. * How existing problems influence the design of newer inhalers * Which inhaler training tools can assist when teaching both colleagues and patients Come along and uncover new ways to really make a difference to your respiratory patients

The agenda for each of the educational sessions will be as follows:

Welcome and Introductions Cathy Griffiths

Teva Pharmaceuticals 15 minutes

Summary and Close *With some promotional content

NB: Tea, Coffee, Lunch and biscuits will be served on arrival at the daytime workshops.

Tea, Coffee, Dinner and Cake will be served on arrival at the evening workshops

This meeting is arranged by Teva UK Limited.

Teva UK Limited are funding the Venues, Subsistence & Jon Bell and will be present with an exhibition stand

To book your place, please contact Cathy Griffiths on the details below;

Representative Name: Cathy Griffiths Email address: catherine.griffiths@tevauk.com Mobile Number: 07867 141219

UK/Meeting/19/0306

Date of Preparation: August 2019 Teva UK Limited, Ridings Point, Whistler Drive, Castleford, WF10 5HX. Job Code: UK/MED/19/0105 Date of Preparation: May 2019

JON BELL Canday Medical

(selected and funded by Teva UK Limited)

NEW “Inhaler Design & Use – Small changes, big differences?” A Gold Standard 2 hour interactive device workshop- Including the latest device updates, evidence and data.

YOUR LOCAL MEDICINES OPTIMISATION PHARMACIST *

(selected by Teva UK Limited)

A Respiratory Formulary and Local Guidelines Update

Come along and meet up with your local Medicines Optimisation Team to hear the latest updates and any forthcoming changes.

A great networking opportunity! 30 minute presentation

THE KERNOW RESPIRATORY ROADSHOW

MR JON BELL

ANNUAL INHALER TRAINING UPDATE

You are cordially invited to attend one of the following clinical meetings;

Monday 14th October 2019

9:00 am – 12:30 pm

The Alverton Hotel, Tregolls Road, Truro, Cornwall, TR1 1ZQ

Or

1:00 pm – 4:30 pm St Austell Conference Centre, St Austell Business Park, Cornwall, PL25 4FD

UK/Meeting/19/0306(b)

Date of Preparation: August 2019

Teva UK Limited, Ridings Point, Whistler Drive, Castleford, WF10 5HX. Job Code: UK/MED/19/0105 Date of Preparation: May 2019

Meeting Invitation

Jon Bell is the founder of Canday Medical, a specialist company that focuses on inhalers and inhaler technique, providing educational training to the wide variety of healthcare professionals who care for patients with Respiratory disease.

By providing simple explanations of the importance of inhaler design, resistance, inspiratory effort, and how they relate to dose output, pulmonary deposition and risk of side–effects, Jon’s training sessions explain why subtle changes in technique can have such a noticeable impact on patient outcomes.

By avoiding technical jargon, and by giving straightforward explanations and practical examples, the audience will learn about: * Differences between the various inhalers * How each type makes an aerosol * Why inhaler resistance impacts on how people inhale * Why changes in particle size, inhalation speed and breath hold, all affect the amount of drug deposited in the various parts of the respiratory tract * How changing the words we use can encourage better technique * How correcting errors in inhalation technique have enabled other health authorities in the UK to reduce both their spend on respiratory medication and admissions for respiratory patients. * How existing problems influence the design of newer inhalers * Which inhaler training tools can assist when teaching both colleagues and patients Come along and uncover new ways to really make a difference to your respiratory patients

The agenda for each of the educational sessions will be as follows:

Welcome and Introductions Cathy Griffiths and Dawn Dean

Teva Pharmaceuticals 15 minutes

Summary and Close *With some promotional content

NB: Tea, Coffee and biscuits will be served on arrival at the workshops.

This meeting is arranged by Teva UK Limited.

Teva UK Limited are funding the Venues, Subsistence & Jon Bell and will be present with an exhibition stand

To book your place, please contact Cathy Griffiths on the details below;

Representative Name: Cathy Griffiths Email address: catherine.griffiths@tevauk.com Mobile Number: 07867 141219

UK/Meeting/19/0306(b)

Date of Preparation: August 2019 Teva UK Limited, Ridings Point, Whistler Drive, Castleford, WF10 5HX. Job Code: UK/MED/19/0105 Date of Preparation: May 2019

JON BELL Canday Medical

(selected and funded by Teva UK Limited)

NEW “Inhaler Design & Use – Small changes, big differences?” A Gold Standard 2 hour interactive device workshop- Including the latest device updates, evidence and data.

YOUR LOCAL MEDICINES OPTIMISATION PHARMACIST * FIONA LEE

(selected by Teva UK Limited)

A Respiratory Formulary and Local Guidelines Update

Come along and meet up with your local Medicines Optimisation Pharmacist to hear the latest updates and any forthcoming changes.

A great networking opportunity! 30 minute presentation

Community Pharmacy Consultation Service (CPCS) Registration NOW OPEN

NHS England and NHS Improvement

Announcement summary

Contractor information

The launch date for the NHS Community Pharmacist Consultation Service (CPCS) has been set as 29th October 2019.

This date has been agreed by NHS England and NHS Improvement (NHSE&I), the Department of Health and Social Care (DHSC) and PSNC as part of the ongoing work to implement the first phase of the service, which will see NHS 111 call advisers referring suitable patients to community pharmacy.

To help pharmacy contractors and their teams to prepare to provide the service, which will connect patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy, the draft service specification has been published on the NHS Business Services Authority (NHSBSA) website; the final version will be published by NHSE&I once it has completed its journey through their internal governance process.

https://www.nhsbsa.nhs.uk/pharmacies-gp-practices-and-appliance-contractors/dispensing-contractors-information/nhs-community

A draft version of the toolkit to support pharmacy teams to provide the service will similarly be published in the next few days and the PSNC will also publish a template standard

NHS England South West england.pharmacysouthwest@nhs.net

5th September 2019

operating procedure (SOP) for the service which contractors can amend and adopt for use in their pharmacy if they wish.

Pharmacy contractors can now register to provide the service via the NHSBSA Manage Your Service (MYS) portal. This includes claiming the Transition payment supplement, which will be £900 for those who claim by 1st December 2019.

PSNC and NHSE&I will be holding a joint webinar for pharmacy teams and others interested in learning more about the service and how to implement it; the date and time of the webinar will be announced shortly. As well as this - the PSNC will be running some workshops to give an overview of the CPCF and what this means for contractors. Spaces are still available at the following venues:

Upcoming events in CPCF Roadshow

CPCF Roadshow – Southampton

Sunday, 8 September 2019, 10:00-12:00 Hilton at The Ageas Bowl Southampton

This is one of a series of Sunday roadshow events for community pharmacists across England, hosted by PSNC Chief Executive...

CPCF Roadshow – Bristol

Sunday, 8 September 2019, 15:00-17:00 The Bristol Pavilion, Gloucestershire Cricket Club (Click on the Highlighted text which will take you straight to the page). Further information on the CPCF and the five year funding deal is available here https://www.england.nhs.uk/primary-care/pharmacy/community-pharmacy-contractual-framework/

South West workshops and study days

Autumn-winter 2019-2020

www.cppe.ac.uk

Your South West CPPE team have a great programme of CPD learning opportunities planned over the autumn and winter for you.

Please take a look at the great choice of events below and book your place at: www.cppe.ac.uk/programmes/e

Click on the titles of the event to go the CPPE webpage for further information where you can also login and book.

Refreshments will be served before the start of our evening workshops, and refreshments and lunch at full day events.

Antimicrobial stewardship workshop The aim of this programme is to support you to develop your skills to engage with patients and the public about antimicrobial stewardship and develop our knowledge and skills to optimise the prescribing of antimicrobials.

Emergency contraception workshop This programme will help you acquire the knowledge, develop the skills and demonstrate the behaviours needed to provide high-quality emergency contraception services under the patient group direction (PgD) in the area the event is held.

Depression optimise workshop This workshop will help you to develop confidence in engaging in person-centred discussions with people with depression.

Location Date - evenings Booking ref.

Bath Wed 09 Oct 49261

Leadership programmes: The NHS Long Term Plan and Community Pharmacy Contractual Framework 2019-2024 provide vital opportunities for pharmacy professionals to become more integrated into the NHS to deliver improved care and outcomes for patients and the public. The following amazing leadership programme opportunities will enable you to develop your leadership skills which you can then use to navigate you and your team through the changes and opportunities currently on offer for community pharmacy.

NHS Leadership Academy Mary Seacole Leadership programme

Places for pharmacists and pharmacy technicians working in Community Pharmacy or Health in Justice have been secured on future integrated cohorts of the NHS Leadership Academy Mary Seacole Leadership programme. Click here to find out more and apply now!

Leadership - Building on your Mary Seacole award: Workshops 1 and 2 (SOUTH WEST) Have you completed the Mary Seacole programme for community pharmacy? If so, CPPE have developed two short linked workshops to support you to take your leadership skills to the next level. You need to attend workshop 1 and 2:

Taunton:

Workshop 1 - Sat 21 Sep 2019 (10.00-13.00)

Workshop 2 - Sat 09 Nov 2019 (10.00-13.00)

Leading for Change programme If you are a mid-to-senior grade pharmacist or pharmacy technician working in primary or secondary care, Health and Justice or the armed forces you are eligible to apply for this fully funded programme.

South West Workshop venue: Doubletree By Hilton, Bradley Stoke, Bristol:

Online access: 16 Dec 2019

Workshop 1: 16 Jan 2020

Workshop 2: 23 Apr 2020 Closing date for applications: 20 Dec 2019

Location Date - evenings Booking ref.

Wimborne Tue 12 Nov 2019 49195

Bristol Wed 13 Nov 2019 49238

Exeter Thu 14 Nov 2019 49332

Location Date - evenings Booking ref.

Swindon Thu 17 Oct 2019 48912

Taunton Tue 22 Oct 2019 49289

St Austell Thu 31 Oct 2019 49401

@CPPESouthWest

@CPPESouthWest

Falls prevention workshop The aim of this programme is to develop your knowledge and skills to help you manage and optimise care patients who are at risk of having a fall and enable the pharmacy team to help prevent and support those who have had a fall.

Clinical medication review study day

This study day will equip you with the knowledge, skills and confidence that you need to engage effectively in clinical medication review of your patients and their medicines.

Sat 21 Sep 2019 (all day) - Cheltenham (ref. 48947)

Care homes, medicines and older people study day This programme is for pharmacy professionals who are new to, or are considering providing medicines optimisation for residents in care homes for older people.

Sun 17 Nov 2019 (all day) - Exeter (ref. 49309)

Mental health and wellbeing study day

This study day focuses on mental health conditions commonly encountered in primary care to help you to support patients with mental health problems and optimise their medicines.

Sun 22 Sep 2019 (all day) - Bristol (ref. 48913)

Polypharmacy focal point workshop

This programme will help you to develop the confidence, competence and communication skills to work in partnership with patients and other healthcare professionals to enable patients to get the most from their multiple medicines.

Location Date - evenings Booking ref.

Exeter Wed 30 Oct 2019 49331

St Austell Thu 07 Nov 2019 49333

Asthma focal point workshop

This programme will help you to apply your knowledge of asthma management and guidelines and explore how you can support people to improve their control, reduce their complications and improve their quality of life.

Location Date - evenings Booking ref.

Plymouth Tue 08 Oct 2019 49400

Weston-super-Mare

Tue 15 Oct 2019 49239

Cheltenham Wed 23 Oct 2019 49262

Wimborne Tue 29 Oct 2019 49194

Dementia focal point workshop (new) This new programme will help you develop your role in the early identification of dementia and to recognise signs and symptoms of its different types, while helping you to deliver improved outcomes and signposting.

Inhaler technique: improving outcomes This programme has been developed for healthcare professionals providing advice to people using inhaled medicines, to optimise their inhaler use and improve outcomes.

Confidence in consultation skills (full day event) This study day has been developed to support pharmacy professionals working in any sector to deliver high-quality, person-centred consultations.

Sun 22 Mar 2020 (all day) - Taunton (ref. 49254)

Location Date - evenings Booking ref.

Bristol Wed 18 Sep 2019 Book via Avon LPC

Bristol Wed 25 Sep 2019 Book via Avon LPC

Dorchester Wed 06 Nov 2019 49197

Bath Tue 17 Mar 2020 49255

St Austell Thu 19 Mar 2020 49242

Location Date - evenings Booking ref.

Yeovil Tue 07 Jan 2020 49210

Wimborne Tue 11 Feb 2020 49196

Location Date - evenings Booking ref.

Taunton Wed 12 Feb 2020 49259

Bristol Tue 25 Feb 2020 49409

CPPE is funded by Health Education England to provide continuing professional development (CPD) opportunities for pharmacists, pharmacy technicians and pre-registration pharmacist trainees providing NHS services in England.

P.T.O

Updates on flu vaccine delivery and recommendations Public Health England have been receiving emails regarding a few specific issues and so have provided information as follows based on the information currently available from the National team.

1. Further delays with vaccine delivery

We have been informed that the supply of QIVe flu vaccine from Sanofi Pasteur remains a concern and will result in minor changes to confirmed delivery dates for some primary care providers. Sanofi Pasteur is currently making direct contact with all affected providers to confirm revised delivery dates. QIV flu vaccines are still available to order from several manufacturers and are recommended/ reimbursed for the NHS flu programme. The National team are developing a patient facing leaflet that providers can use to support the programme this year, particularly where practices are required to reschedule clinics. This will be made available shortly on the PHE webpage and will be circulated to you all once published.

2. Pharmacies receiving stock ahead of practices

We are aware that some practices and chain pharmacies have already received vaccine stock. Whilst ideally all would receive at the same time, please note that overall only around 10% of the currently vaccinated eligible patients receive their vaccination in a pharmacy setting. Uptake in patients in an ‘at risk’ group under age 65 is below 50%, suggesting there are significant cohorts of patients to be vaccinated which could take place in either setting.

3. Recommended vaccines for next year

JCVI have published their statement on vaccines for 2020/21. https://app.box.com/s/t5ockz9bb6xw6t2mrrzb144njplimfo0/file/529004924372 For vaccination of those aged 65 years and over JCVI advises the use of the following vaccines: •Adjuvanted trivalent inactivated influenza vaccine (aTIV) •High-dose trivalent inactivated influenza vaccine (TIV-HD)

For vaccination of those aged 9 to less than 65 years of age in an at-risk group JCVI advises the use of the following vaccines: •Quadrivalent influenza cell-culture vaccine (QIVc) •Quadrivalent influenza egg-culture vaccine (QIVe) For vaccination of those aged less than 9 years of age in an at-risk group JCVI advises the use of the following vaccines: •Quadrivalent influenza egg-culture vaccine (QIVe) Please note the cell based quadrivalent vaccine (QIVc) is not included in the over 65’s age group. This annual flu letter is expected to follow, which will confirm which vaccines will be eligible for reimbursement next year. Practices are advised to check if ordering early that any order can be cancelled or amended based on the national flu letter recommendations.

Important Pharmacy Quality Scheme 2019/20 dates for the diary

Date

Why is this date important?

30th September 2019 The window opens for contractors to claim for an Aspiration payment on MYS. This opens at 9am.

1st October 2019 The window opens for contractors to update their NHS website profiles or for distance selling pharmacies (DSPS) to send an email to the NHSBSA Provider Assurance Team (further details will be available in the NHS England and NHS Improvement (NHSE&I) Pharmacy Quality Scheme (PQS) 2019/20 guidance). This opens at 00:00am.

Contractors should start checking that all patients with diabetes, have had foot and eye checks (retinopathy) in the last 12 months (please note, eye checks are only for patients with diabetes aged 12 or over. PSNC will issue a resource to support contractors to meet this criterion soon.

DO NOT MISS THIS START DATE: CONTRACTORS NEED TO START WORKING ON THIS QUALITY CRITERION ON THIS DATE TO ENSURE THEY ARE ELIGIBLE TO MEET THIS QUALITY CRITERION.

The window opens for contractors to update their NHS 111 DoS profiles. This opens at 00:00am.

The window opens for contractors to demonstrate access to SCR. This opens at 00.00am.

1st November 2019 The window closes for contractors to claim for an Aspiration payment on MYS. This closes at 11.59pm.

DO NOT MISS THIS DEADLINE: CONTRACTORS WILL NOT BE ABLE TO CLAIM AN ASPIRATION PAYMENT IF THEY MISS THIS DEADLINE.

29th November 2019

This is the final day by which contractors must have started the lithium audit, or other patient safety audit if they have no patients receiving regular lithium prescriptions. This will allow contractors to complete their lithium audit, within a three month consecutive period (if the contractor starts the audit when the pharmacy opens on 29th November 2019 and makes their declaration on the final day of the declaration window (28th February 2020) after the pharmacy has closed for the day.

Contractors are strongly encouraged to start their lithium audit well before this date to reduce the risk of missing this deadline and allow themselves more flexibility on the date on when they make their declaration.

This is the final day by which contractors must have started their valproate audit. This will allow contractors to complete their valproate audit, within a three month consecutive period (if the contractor starts the audit when the pharmacy opens on 29th November 2019 and makes their declaration on the final day of the declaration window (28th February 2020) after the pharmacy has closed for the day. Contractors are strongly encouraged to start their valproate audit well before this date to reduce the risk of missing this deadline and allow themselves more flexibility on the date on when they make their declaration.

Contractors will be paid their Aspiration payment (if they claimed within the required time period).

Date

Why is this date important?

30th November 2019 The window CLOSES for contractors to update their NHS website profiles or for DSPs to send an email to the NHSBSA Provider Assurance Team (further details will be available in the NHSE&I PQS 2019/20 guidance). This CLOSES at 11.59pm.

DO NOT MISS THIS DEADLINE: CONTRACTORS WILL NOT BE ABLE TO CLAIM A PQS PAYMENT IF THEY MISS THIS DEADLINE AS THIS IS A GATEWAY CRITERION.

The window CLOSES for contractors to update their NHS 111 DoS profiles. This CLOSES at 11.59pm.

DO NOT MISS THIS DEADLINE: CONTRACTORS WILL NOT BE ABLE TO CLAIM FOR THE DIGITAL ENABLERS DOMAIN IF THEY MISS THIS DEADLINE AS CONTRACTORS NEED TO MEET ALL THE QUALITY CRITERION WITHIN A DOMAIN TO BE ABLE TO CLAIM PAYMENT FOR THAT DOMAIN.

31st January 2020 Contractors can stop checking that all patients with diabetes, have had foot and eye checks (retinopathy) in the last 12 months (please note, eye checks are only for patients with diabetes aged 12 or over) in order to meet the quality criterion.

1st February 2020 This is the final day by which contractors must have started their NSAID audit. This will allow contractors to complete the NSAID within four weeks (the audit may be required to be completed over four weeks if the required number of patients do not present within a two week period). The contractor will need to start the audit when the pharmacy opens on 1st February 2020 and if they contractor is required to complete the audit over a four week period, make their declaration on the final day of the declaration window (28th February 2020) after the pharmacy has closed for the day.

Contractors are strongly encouraged to start their NSAID audit well before this date to reduce the risk of missing this deadline and allow themselves more flexibility on the date on when they make their declaration.

3rd February 2020 The window opens for contractors to claim for a PQS payment on MYS (this opens at 9am).

28th February 2020 The window closes for contractors to claim for a PQS payment on MYS (this closes at 11.59pm).

DO NOT MISS THIS DEADLINE: CONTRACTORS WILL NOT BE ABLE TO CLAIM A PQS PAYMENT IF THEY MISS THIS DEADLINE.

31st March 2020 Deadline for contractors to meet the Sugar Sweetened Beverages quality criterion, if not already done so when they made their PQS declaration.

1st April 2020 Contractors will be paid their PQS payment (if they claimed within the required time period).

Manage Your Service Registration and Log-in Guide

Introduction

The Manage your service (MYS) portal offers an online alternative to the current paper-based processes as well as access to a range of useful services.

Pharmacy spend a lot of time processing ‘end of month’ claims and have many avenues of travel to interact with the NHSBSA in order to do so. We aim to reduce the administrative burden and avenues of travel by providing one portal for pharmacies to use to interact with us in relation to reimbursement and remuneration for services. We’ve made steps towards this by making the following available via the MYS portal:

• pharmacy prescription batch submission forms • referred back and disallowed items • Pharmacy Quality Scheme (formerly Quality Payment Scheme) • prescription image request

Pharmacies can also request information reports providing more visibility of claims made.

You can log-in to your MYS account using your smartcard or with your personal NHSmail credentials should use of smartcard not be suitable for your pharmacy or staff.

This document provides guidance on registering for an MYS account and how to log-in to the MYS portal. The NHSBSA would advise reading this guidance in full, prior to starting your registration and using the MYS portal.

Setting up your account via NHSmail

In order to set-up your account, a business owner/director or verified user of the NHSBSA Information Services Portal must have completed the Manage Your Service Access Authorisation Form providing details of the individuals they wish to be registered, which pharmacy or pharmacies they require access to and whether they require pharmacy level access or management level access right. Users will be set up as a pharmacy user by default unless it is stated specifically that a user is to be given management level access.

Once users have been enabled by NHSBSA, each individual will receive an email to their personal NHSmail address from Microsoft Invitations (invites@microsoft.com) on behalf of MYS Registrations; click get started within the email to start the individual set-up process.

NOTE: Screenshot is for demonstration purposes only and may vary.

It is possible that this email will go into your junk mail so please check there periodically before calling NHSBSA to query. NHSBSA will endeavour to send invitations out within 2 working days upon receipt of the user access authorisation form; however this may take longer. We would ask that you wait up to 5 working days before raising any calls with the Manage Your Service admin team at nhsbsa.mys@nhs.net.

You may be presented with the NHSmail log-in screen at this time. If so, enter your personal NHSmail address and password.

NOTE: This screen may not appear if you are already logged into NHSmail.

Once you have successfully logged-in to your NHSmail account, you will be presented with the following screen. We would advise you click No at this stage.

You may then be presented with the ‘Apps’ screen below. Left click on the MYS icon to proceed to the MYS application.

You will then be presented with the Manage Your Service sign-in screen. At this stage you can choose whether to sign in with a smartcard or NHSmail credentials.

NOTE: As stated on the screen, smartcard access may not work dependent on your hardware or software configurations. Further information on smartcard access can be found in the FAQs at the end of this guide.

If logging in with NHSmail credentials, click the sign in option on the left hand side of the screen. The NHSBSA would advise that you save this page to your favourites or add a shortcut to your desktop for ease of future access. The web page address to save is: https://services.nhsbsa.nhs.uk/nhs-prescription-services-submissions/login Single Pharmacy Access

If you have been set up with access to one pharmacy only, you will be presented with the Manage Your Service Dashboard screen for that pharmacy, once you have successfully entered your credentials.

NOTE: Screen displayed is for demonstration purposes only; the screen you see may vary.

Multiple Pharmacy Access

If you have been set up with access to multiple pharmacies, you will be presented with the option to enter ODS/’F Code’ of the pharmacy you wish to access once you have successfully entered your credentials. If your pharmacies have previously been set up with a YP code, you can also access the portal with this code to see a group of pharmacies.

Adding New Users

Once you have completed your initial registration and list of users, anyone with delegated management level access will be able to add additional users via their access to the portal for pharmacies they have been given access to.

To do this, click Manage Users from the dashboard screen.

NOTE: Screenshot is for demonstration purposes and may vary.

You will be presented with a list of users currently assigned to the pharmacy or pharmacies you have access to. Click ‘Create a new user’.

Enter the new users Full Name, personal NHSmail address of the individual and the ODS/’Fcode’ of the pharmacy they are to be given access to. You will also be required to select whether they have pharmacy permissions or management permissions. Then click ‘Create user’.

NOTE: You will only be able to provide an ODS/’Fcode’ that you have access to yourself.

Clicking ‘Create user’ will send the information of the new user to NHSBSA who will then create the user account. Accounts are usually created within 48 hours but we ask that users wait 5 working days before contacting NHSBSA to enquire into the progress of the account being created if they haven’t received their invitation email

Removing Users

Once you have completed your initial registration and list of users, anyone with delegated management information access will be able to remove users via their access to the portal for pharmacies they have been given access to.

To do this, click Manage Users from the dashboard screen.

Click ‘Manage Users’. You will be presented with a list of users currently assigned to the pharmacy or pharmacies you have access to. Click the user you wish to remove.

Once you have selected the user, click ‘Delete user’

To confirm you wish to remove the user, click ‘Yes, remove user’.

Clicking ‘Yes, remove user’ will send the information of the user to NHSBSA who will then remove the user account. Accounts will be removed within 2 working days.

Editing User Details

Once you have completed your initial registration and list of users, anyone with delegated management information access will be able to edit a user’s details via their access to the portal for pharmacies they have been given access to.

To do this, click Manage Users from the dashboard screen.

Click ‘Manage Users’. You will be presented with a list of users currently assigned to the pharmacy or pharmacies you have access to. Click the user you wish to edit.

To edit details, click the ‘Change’ button of the field you wish you edit.

Once you have provided the updated information, click ‘Update’.

NOTE: If changing the pharmacy the user has access to, you will only be able to change this to a pharmacy you have access to yourself.

Name and email address changes cannot be done via MYS; these must be handled by NHS Digital which will subsequently update the MYS record in due course.

FAQs

I don’t have a scanner available in my pharmacy to be able to sign the form and email it back to you, what should I do?

We appreciate not all pharmacies will have access to a scanner. In these instances you can post your completed form to us at:

Manage Your Service Registrations 2nd Floor Bridge House 152 Pilgrim Street Newcastle NE1 6SN Or contact the MYS Helpdesk at nhsbsa.mys@nhs.net to discuss other alternatives if available. Why do I have to provide a wet signature on my authorisation form?

As we’re potentially giving MYS users access to business sensitive data and patient identifiable data, we need to be assured that we’re receiving the initial authorisation form from appropriate individuals. Therefore, we require a handwritten signature to meet our stipulated audit requirements. Does the form need to be typed or can it be handwritten? It is preferable for the form to be completed using Microsoft Word (typed) as if we need to contact contractors to clarify handwritten information, this may cause a delay in the registration process. However, if this is not possible, the form can be completed in full by hand. Contractors are advised to use block capital letters if doing so. What do I need to sign in with my smartcard?

If you want to attempt to sign in with a smartcard, you will need the following on your PC: – Internet Explorer version 11 – Java plugin, version 8 – Smartcard reader + smartcard – Identity Agent 2

You also need one of the following RBAC roles on your smartcard:

– R1290 – Pharmacist OR – R8003 – Health Professional Access Role OR – R1979 – Pharmacy Technical Officer OR – R8008 – Admin/Clinical Support Access Role OR – Any role with additional activity B0572 - Manage Pharmacy Activities

If you meet this criteria and have successfully inserted your smartcard and PIN you should be presented with the MYS dashboard when you click sign in.

NOTE: If you have an older version of the Java plugin, you may see a warning like one of these: Do NOT update your Java plugin – it may impact access to other Spine services that you use

In this instance, click Run this time.

In this instance, click Later

In this instance, click Run

I have everything the NHSBSA has mentioned to use my smartcard but it still isn’t working, what should I do?

If Internet Explorer is not your default browser, ensure the application is being opened with Internet Explorer. You may have to open the browser first and input the link to Manage Your Service into the search bar. The link to input is:

https://services.nhsbsa.nhs.uk/nhs-prescription-services-submissions/login

Whilst meeting the criteria above, there may be other restrictions in relation to your IT set-up which don’t allow access to our application. We would advise discussing this with your IT providers in the first instance or accessing the application using your personal NHSmail address and following the steps outlined in the guide.

How do I register extra users?

See Add New Users section of the guide. If you require any further assistance please contact us at nhsbsa.mys@nhs.net

How do I remove users?

See Remove Users section of the guide. If you require any further assistance please contact us at nhsbsa.mys@nhs.net

How do I get access to the other features of MYS in addition to the PQS declaration?

If you’re interested in using the other features MYS has to offer, please email nhsbsa.mys@nhs.net to let us know. The MYS team will be in touch to facilitate making the other features available to you.

Guide to authorising access to the Manage Your Service Application

Business owner or head office team To register your pharmacies and individuals for Manage Your Service, you must be the Business Owner, Director or head office team an Individual previously verified via the NHS BSA Information Services Portal (ISP) registration process. Steps to follow:

1. Save or print this document. We would advise that this form is saved and completed using Microsoft Word before printing and signing. If this is not possible, the document can be printed and completed in full by hand. Please use block capital letters if completing the form by hand. 2. Complete the form All sections of the form must be completed, however, if you already hold the information required in the table on page 4 of this document in another format (i.e. Excel, csv etc.). This can be submitted to us with section 1 of the form completed. It is the responsibility of the business owner or head office to decide how many individuals they wish to grant access to the Manage Your Service application for their pharmacy or pharmacies and can allow individuals access to multiple pharmacies if they chose to do so. Individuals working in a head office can also be registered to use Manage Your Service and have access to multiple pharmacies at the discretion of the business owner/head office so long as they have a personal NHSmail account. To register an individual to multiple pharmacies, the details of the individual will need to be provided along with each ODS/’F-code’ they need access to. Where all ODS codes are covered under a YP code, the YP code can be provided.

3. Send completed form to NHSBSA Completed forms should be attached to an email and sent to: nhsbsa.mys@nhs.net If providing details of additional users to be registered in an alternative format to the form provided, this also needs to be attached to the email with section 1 of this form completed.

Once your MYS access authorisation form has been submitted, NHSBSA will create user accounts for each individual supplied on the form. Each individual will receive an email to their personal NHSmail address to register online for their individual MYS account.

If you have any problems with the User authorisation process, please contact the NHSBSA MYS team at nhsbsa.mys@nhs.net for assistance.

Manage Your Service Access Authorisation Form

This form must be completed in order to gain access to the Manage Your Service application and to delegate access rights to your pharmacy and business staff. Please return your completed form to: nhsbsa.mys@nhs.net

PLEASE USE BLOCK CAPITAL LETTERS IF COMPLETING THIS FORM BY HAND Section 1

Company Name:

ODS Code or YP code if part of a multiple (e.g., F9999 or YP00000):

Contact Email Address:

Contact Telephone Number:

Print Name: ………………………………………………………………………. Designation: Director/Owner/Verified user of NHSBSA Information Services Portal

(please delete as appropriate) Date: ……………………………… Signature:………………………………….. Section 2 – List of Users (please ensure section 1 is also completed) Please provide details of all individuals, including yourself, you wish to grant access to the Manage Your Service application within your Pharmacy or Pharmacies in the table provided. Alternatively, if you already capture this information via another format (i.e. Excel, csv etc.) we are able to accept this. If you require any assistance completing this form please contact us at: nhsbsa.mys@nhs.net

Please note we can’t accept authorisation from 3rd parties. NHSBSA may use your email address details for the purposes of conducting short surveys and to send quarterly newsletters with relevant information for dispensing

contractors

List of Users

Name Personal NHSmail address ODS code of Pharmacy (e.g. F9999)

Authorised to receive management access rights*

*Management access rights can be delegated to users and will give users access to information reports which may contain financial information as well as granting them authority to create, delete and amend users of the MYS application for the pharmacies they have access to.

Stoptober campaign – tally sheet

Criteria Number of interventions – from Monday 1st October 2019 to Thursday 31st October 2019

Total

Example

15

Total conversations regarding the

campaign?

Campaign conversations during

MUR or NMS consultations?

Customers referred to GP due to

campaign?

Thank you for your support during this pharmacy contract campaign and for making a positive impact on the health and wellbeing of your local population. We will be producing evaluations for each campaign and will

ensure you receive regular updates on the impact of the campaigns.

GiveQuitting

A go this stoptober

STOP19-01 © Crown copyright 2019

Stop smoking for 28 days and join thousands of others doing the same this October.

Talk to your pharmacy team today.

Stop smoking for 28 days and join thousands of others doing the same this October.

GIVEQUITTING

A GO THIS STOPTOBER

AND THERE’S MORESTOPTOBER app

Right for you if you want support at your fingertips. See how much money you’re saving with the savings calculator.

Get tips to help you combat cravings.

Search Stoptober in the iTunes app store or Google Play Store.

Social mediaRight for you if you’re always checking your social feeds. Swap tips with others who are quitting. Support and advice on Facebook Messenger at any time of the day.

EmailRight for you if you’d like to stay focused with daily information and motivational support.

Search Stoptober to sign up.

STOP19-02 © Crown copyright 2019

/stoptober @stoptober

PREPARING FOR YOUR QUIT ATTEMPT

Stoptober support

Face-to-faceYou could benefit from talking to a trained advisor and give yourself the best chance of quitting successfully. Expert support that’s matched to your specific needs. Local and accessible.

Ask your pharmacy team or speak to your doctor or nurse. You can also search Stoptober to find your local Stop Smoking Service.

Stop smoking aids Stop smoking aids can help with managing nicotine cravings. You can mix and match different aids to meet your needs. Nicotine replacement therapy products can be purchased over the counter at your local pharmacy. They are most effective when used in combination – an all-day patch together with a fast-acting option such as an inhaler or lozenges. Ask your pharmacist for advice.

E-cigarettes are available in vape shops, some pharmacies and other outlets. E-cigarettes aren’t risk free but they are at least 95% less harmful than cigarettes. They can be particularly effective when combined with face-to-face support.

Some stop smoking medicines are only available on prescription. Talk to your GP or stop smoking advisor to find out more.

Search Stoptober for more information and advice on stop smoking aids.

Quitting smoking is one of the best things you can do for your health but many smokers who want to quit aren’t sure about the best way to go about it. Relying on willpower alone is the least effective way to stop. You can boost your chance of success by getting some support. Choose the support that’s right for you and join thousand of others to stop smoking this October.

Search Stoptober for more support to help you quit smoking.

HOW WILL YOU HELP smokers quit this stoptober?

Dear Pharmacy Team,

Quitting smoking is one of the best things you can do for your health, but many smokers who want to quit aren’t sure about the best way to go about it.

Stoptober is a mass participation event where smokers are encouraged to make a quit attempt in October. The campaign is based on research showing that if you can stop smoking for 28 days, you are five times more likely to stay smokefree for good.

This year Stoptober will address the barrier of quit apathy by encouraging smokers to use Stoptober as a time to make a quit attempt.

The campaign is set to launch to the public towards the end of September, giving people enough time to get ready to prepare for their quit attempt on 1 October 2019.

This year Stoptober is a NHS England mandated pharmacy campaign so please support in your pharmacy.

HOW STOPTOBER CAN HELP

The help and tools Stoptober will be signposting to includes:

Face-to-face support including; expert help from local stop smoking services, and advice and support from pharmacy teams and GPs.

Stop smoking aids including nicotine replacement therapies (such as patches, inhalers or lozenges), prescription tablets and e-cigarettes.

The Stoptober app with support at your fingertips.

An online Personal Quit Plan with suggestions of support tailored to you.

Email support for tips and motivational pick-me-ups.

A Facebook Messenger bot for support, information and advice at any time of the day.

Loads of encouragement and support from thousands of people also trying to quit, via social media.

/stoptober @stoptober

WHAT WE ASK OF YOUStoptober is a great way to have conversations with your customers to encourage them to quit smoking. It provides you with an engaging way to discuss support options and tailor advice. Get involved and:

• Prominently display the enclosed promotional materials in your pharmacy, in areas such as till points and countertops.

• Tell smokers about Stoptober and the support available.• Use the leaflets to encourage people looking to quit to take the first step by talking to you. • Download and use digital resources such as email signature, TV screens and banners

from the Campaign Resource Centre (campaignresources.phe.gov.uk/resources) closer to launch.

We’d love to hear how you’re using Stoptober to encourage smokers to quit. Get in touch with us via the email below and if you have any photos of your activity please share them with us.

Make sure you’re signed up to receive our newsletter with information about our campaigns. You can register via campaignresources.phe.gov.uk/resources. If you have any questions about the campaign, please email partnerships@phe.gov.uk

Thank you for supporting Stoptober 2019.

WHAT IS INCLUDED IN THIS TOOLKIT? • 2 x A4 posters • 100 x A5 leaflets • 1 x A5 leaflet dispenser

GiveQuitting

A go this stoptober

STOP19-01 © Crown copyright 2019

Stop smoking for 28 days and join thousands of others doing the same this October.

Talk to your pharmacy team today.

A4 posterA5 leaflet A5 leaflet dispenser

PREPARING FOR YOUR

QUIT ATTEMPT

Stoptober support

Face-to-faceYou could benefit from talking to a trained advisor

and give yourself the best chance of quitting successfully.

Expert support that’s matched to your specific needs.

Local and accessible.

Ask your pharmacy team or speak to your doctor or nurse.

You can also search Stoptober to find your local Stop

Smoking Service.

Stop smoking aids

Stop smoking aids can help with managing nicotine

cravings. You can mix and match different aids to meet

your needs.

Nicotine replacement therapy products can be purchased over

the counter at your local pharmacy. They are most effective

when used in combination – an all-day patch together with

a fast-acting option such as an inhaler or lozenges. Ask your

pharmacist for advice.

E-cigarettes are available in vape shops, some pharmacies

and other outlets. E-cigarettes aren’t risk free but they are at

least 95% less harmful than cigarettes. They can be particularly

effective when combined with face-to-face support.

Some stop smoking medicines are only available on

prescription. Talk to your GP or stop smoking advisor to find

out more.

Search Stoptober for more information and advice on stop

smoking aids.

Quitting smoking is one of the best things you can do for your health

but many smokers who want to quit aren’t sure about the best way to

go about it. Relying on willpower alone is the least effective way to

stop. You can boost your chance of success by getting some support.

Choose the support that’s right for you and join thousand of others to

stop smoking this October.

Search Stoptober for more support to help you quit smoking.

PREPARING FOR YOUR QUIT ATTEMPT

Stoptober support

Face-to-faceYou could benefit from talking to a trained advisor and give yourself the best chance of quitting successfully. Expert support that’s matched to your specific needs. Local and accessible. Ask your pharmacy team or speak to your doctor or nurse. You can also search Stoptober to find your local Stop Smoking Service.

Stop smoking aids Stop smoking aids can help with managing nicotine cravings. You can mix and match different aids to meet your needs. Nicotine replacement therapy products can be purchased over the counter at your local pharmacy. They are most effective when used in combination – an all-day patch together with a fast-acting option such as an inhaler or lozenges. Ask your pharmacist for advice. E-cigarettes are available in vape shops, some pharmacies and other outlets. E-cigarettes aren’t risk free but they are at least 95% less harmful than cigarettes. They can be particularly effective when combined with face-to-face support. Some stop smoking medicines are only available on prescription. Talk to your GP or stop smoking advisor to find out more.

Search Stoptober for more information and advice on stop smoking aids.

Quitting smoking is one of the best things you can do for your health but many smokers who want to quit aren’t sure about the best way to go about it. Relying on willpower alone is the least effective way to stop. You can boost your chance of success by getting some support. Choose the support that’s right for you and join thousand of others to stop smoking this October.

Search Stoptober for more support to help you quit smoking.

STOP19-04 © Crown copyright 2019