october 30, 2009 presented by: victoria burge, corporate account executive alexandra mestas, account...
TRANSCRIPT
October 30, 2009
Presented by:Victoria Burge, Corporate Account Executive
Alexandra Mestas, Account Manager
2Confidential & Proprietary
Agenda
Introductions
Accurate Background Overview
Scope of Services
Service Levels
Systems Capabilities
Reporting
Account Management
Q & A
3Confidential & Proprietary
Company Background
Founded by industry visionaries in 1997 Pre-employment screening is core competency Service provider enabled by industry-leading technology Unique, proprietary technologies FCRA & State compliance specialists
Privately held organization Customer focused Profitable & built to last Year-over-year double digit growth Disciplined and scalable
Certification & Recognition ISO 9001:2000 certified Six Sigma certified implementation team HR-XML Consortium certified National certified minority owned corporation Safe Harbor certified by the U.S. Dept. of Commerce Deloitte Technology Fast 500 2006-2007-2008 Founding and active member of NAPBS Services endorsed by the American Bankers Association
4Confidential & Proprietary
Vision/Strategy
Focus on lasting relationships
Maintain the highest client satisfaction levels
Invest in technology & resources to deliver:
Fastest turn-around possible
Highest level of data integrity
Cost savings
Superior customer service
Provide continuous improvements
Compliance expertise and risk mitigation
5Confidential & Proprietary
Our Clients
6Confidential & Proprietary
Scope of Services
Background Checks National SSN/Address Locater Felony and Misdemeanor County Criminal Searches State Criminal Searches Federal Criminal Searches National Criminal Database and National Sex Offender Registry Searches Terrorist Searches
Online/Data Searches Motor Vehicle Reports Credit Reports
Verifications Education, Employment & Professional License Verification Current Employer - W2 and 1099 Document Collection Service DOT Employment Verification with Safety Performance History DOT Drug/Alcohol Test History
7Confidential & Proprietary
I-9 Services eVerify Confirmation Electronic Form I-9 Completion Document Storage
Drug/Alcohol Testing Extensive Testing Options Urinalysis, Oral Fluid, Hair Follicle and DOT testing Breath Alcohol Testing
Fingerprinting Services Electronic Fingerprint Capture Criminal searches conducted through the Federal Bureau of Investigation (FBI)
Compliance and Adjudication Services Proprietary Risk Reduction TechnologyTM
Adverse Action Letter Fulfillment
Vendor Management Programs
Scope of Services
8Confidential & Proprietary
International Screening
Full suite of worldwide applicant screening services in any country where information can be legally obtained
Conducted in over 200 countries worldwide Africa, Asia, Europe, Middle East, North America, and South America Safe Harbor certified by U.S. Department of Commerce Secure transmission and storage of data over international lines Information available varies from country to country based on privacy laws an accuracy of data Data Protection Specialists can customize a screening program tailored to meet your organization’s needs
Verification of employment & education globally IVAN allows the flexibility to manage a network of verifiers on a global basis
9Confidential & Proprietary
Screening Supply Chain Automation
10Confidential & Proprietary
Address History Comparison
11Confidential & Proprietary
Service Levels
Typical Turnaround Less than 3 business days for complete packages Many searches in 1-2 business days
Notifications Completed Reports Other Information or Release Needed Communications Adjudication Results
Adverse Solutions Risk Reduction TechnologyTM – automatic adjudicated of package results Pre and Post Adverse Action Letters Subject Notification Letters State-specific Requirements (NY)
Summary Billing Electronic Invoicing Location, Division, Region, etc. Complex Reporting Available EDI Capabilities
12Confidential & Proprietary
Typical Turnaround Times
13Confidential & Proprietary
Risk Reduction Technology™
14
• Online Platform– Available 24/7– Secure web site– Online ordering and viewing of results– On-demand reporting
• Electronic Invoicing
• Electronic COC– Available through multiple drug testing laboratories– Collection site identification– Full process support
• ATS Integration– Extensive experience (7+ years)– Pre-built and custom solutions– Numerous partners– Dedicated integration support
Systems Capabilities
15Confidential & Proprietary
Partnerships & Integration
Integration Support
HR-XML Certified
Pre-built
Co-developed
Future-proof
Proven
Seamless
Secure
Proprietary
Custom solutions
16Confidential & Proprietary
Dedicated Integration Support
17Confidential & Proprietary
Management Reports
18Confidential & Proprietary
Corporate Account Executive
Dedicated Account Manager Serves as Client Advocate Monitors overall process and business
requirements Support continuous improvement Provides updates and technical enhancements Scheduled User Conference Calls Quarterly Business Reviews
Daily Support CRM with auto escalation triggers Client specific service routing Team of experience Client Service
Representatives
Compliance Support Ongoing legal and regulatory monitoring Regular client communication
Commitment to excellence is unsurpassed, proven in our 95%+ consistent customer service rating
Client Support
19Confidential & Proprietary
Value Proposition
Recognized domestic and global screening expertise Safe Harbor certification Certified minority owned company ISO 9001:2000 Certified for Quality Assurance
Comprehensive service solutions Deeper and broader county criminal research IVAN technology translates to higher verification completion rates FCRA compliance & fulfillment services
Flexible technology accommodates varied needs Fully integrated background and drug screening solution Risk Reduction TechnologyTM - automated adjudication
Dedicated Account Manager & Support Team Six Sigma Certified Implementation Team Extensive integration experience
Accurate Background has the flexibility to deliver solutions tailored specifically for Corporate United Members:
We appreciate your time.