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odysseya tyler courts & justice solution
Odyssey Case ManagerThe Most Complete Court System Available
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The Most Comprehensive Courts System AvailableImagine how effectively and efficiently your court would operate if you had
a comprehensive, end-to-end court case management system that provided
case management, document management, e-filing, financials and more
— from dispatch through disposition. Tyler Technologies’ complete, end-
to-end Odyssey® product suite is that solution. Odyssey has proven to be so
successful that it has become the leading case management software in the
market today.
Odyssey Case Manager™ is at the heart of the Odyssey product suite. This
highly-configurable software was designed to handle the unique needs of
a wide range of courts, including small county courts and large, statewide
implementations. Whether functioning as a single case-type system or as the
hub of a unified, highly integrated case management system, Case Manager
provides secure access to a comprehensive view of party and case data that
results in streamlined workflow, better decision-making, greater efficiencies
and paperless processes across the entire justice system.
Our Mission:
To improve our society by delivering holistic
solutions to the justice community and the
citizens it serves.
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Why Tyler TechnologiesLet Our Experience Lead to Your Success
Tyler Technologies is the leading provider of software solutions
and services for local governments. We know local government
like no one else because Tyler is 100 percent dedicated to the
public sector.
Proven Track Record
We have a proven track record of automating processes,
eliminating paper and making courts more efficient and effective.
We serve thousands of successful Odyssey courts across 900
counties and 24 states, including 11 statewide implementations.
This represents more than one-third of the nation’s population —
100 million citizens live in jurisdictions that have licensed Tyler’s
Odyssey case management or e-filing solutions.
Knowledgeable Resources and Deep Expertise
Tyler has the financial stability and scale to allow us to invest in
our products for the long term, including more than $40 million
in R&D investment every year just to improve our products. We
also attract the best people, utilize the latest technology and
implement best-in-class support and training systems. Our
growing team of more than 550 dedicated courts and justice
professionals has deep domain expertise in the public sector,
and because we have had so many successful implementations,
we share best practices and knowledge from other jurisdictions
to make your project more successful.
“Since day one, there was a partnership
between our court and Tyler. The ongoing
customer service we receive encourages
us to continue to make improvements and
to challenge ourselves to become more
efficient, which better serves our staff and
the public.”
— Megan Ivey, Deputy Trial Court
Administrator for Information & Technology
Services, Washtenaw County, Michigan
In 2016, Forbes ranked Tyler on their “Most
Innovative Growth Companies” list, and it
has also named Tyler one of “America’s Best
Small Companies” eight times.
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Odyssey Implementations
ODYSSEY DEBUTS2001 — Odyssey Case Manager is unveiled at the Court Technology Conference (CTC) as the first party-based court case automation
software in the industry.
A History of Success
300 Dedicated Courts & Justice Experts
1980 20002003
175 Dedicated Courts & Justice Experts
30+ YEARS OF EXPERIENCE1981 — The Software Group (TSG) is founded to produce software for the public sector.
14 STATEWIDE IMPLEMENTATIONS2002 – 2017 — Odyssey has become the platform of choice in many statewide and county implementations, including 14 statewide clients: Minnesota (2002), New Hampshire (2002), Indiana (2005), New Mexico (2005), North Dakota (2008), South Dakota (2008), Oregon (2008), Maryland (2011), Rhode Island (2011), Idaho (2011), Washington (2011), Texas (2011), Illinois (2016) and Maine (2017).
LEADERSHIP IN 120 COUNTIES IN TEXAS, CALIFORNIA, GEORGIA, FLORIDA & NEVADA2002 – 2017 — Odyssey has become the leading case management system in many states where case management system decisions are made county by county. In both Texas and California, 70 percent of the population is served, including Los Angeles Superior Court, the largest court in the U.S.
ODYSSEY EVOLVES & IMPROVES 2008 – 2017 — Industry-leading product advancements expand Odyssey’s value to clients with the release of e-Signatures (2008), Software as a Service (SaaS, 2009), Odyssey Judge Edition™ (2009), Odyssey File & Serve™ (2011), Odyssey Guide & File™ (2014), Odyssey Jury™ (2016) and Case Manager for Appellate Courts (2016). Odyssey 2017 includes a new interface and updated technology.
MINNESOTA LEADS WITH ECOURT ODYSSEY2002 — As Odyssey’s first client, the state of Minnesota has been a front-runner in justice system technology advancements, including standardized statewide practices, touchscreens on the bench and statewide e-filing.
ODYSSEY CLIENTS IN AUSTRALIA
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375 Dedicated Courts & Justice Experts
550+ Dedicated Courts & Justice Experts
2010
20172013
OREGON ACHIEVES E-COURT VISION2011 — Oregon’s first circuit court was online within 15 months of signing a contract with Tyler and has moved rapidly toward the completion of their progressive Oregon e-Court vision that includes statewide e-filing, online documents and online interactive forms for self-represented litigants.
COLLIN COUNTY’S INTEGRATED CRIMINAL JUSTICE2010 — When Collin County, Texas, augmented their existing Odyssey Case Manager with Odyssey Jail Manager™ and Law Enforcement products, they seamlessly shared case information between justice partners. The resulting efficiencies led to significant cost savings and reduced errors, plus this enabled them to better serve the public with faster, simpler and automated processing of transactions between
the jail and court system.
E-FILING LEADERSHIP2017 — Odyssey File & Serve is now the most widely adopted e-filing platform in the nation with more than 40 million documents filed annually and 520,000+ registered users. The state of Texas, the largest statewide mandatory e-filing project in the country, was completed nine months ahead of schedule and on budget.
550+ DEDICATED COURTS & JUSTICE EXPERTS 2017 — The Courts & Justice team has grown over the years from 175 in 2003 to more than 550 professionals today — many with experience
working in courts across the U.S.
Statewide Implementations
Presence in selected courts
Odyssey, the leading
courts and justice
software system in the
U.S., serves more than
900 counties across
24 states.
ODYSSEY CLIENTS BY US STATES
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Outstanding Training, Community and SupportTyler University: Improve Knowledge and Train New Staff — 24/7
Tyler University (Tyler U) offers valuable job-related
training that Odyssey clients can access 24/7, from
any location with internet access using a personal
computer or a mobile device. Tyler U reduces the
time, effort and cost associated with training your
workforce by delivering comprehensive training
curriculums tailored to your organization’s needs
based on Tyler’s comprehensive library of courses. The
content is included in your maintenance agreement
at no cost and is updated on a regular basis as part of
Tyler’s evergreen philosophy. Tyler U enables existing
and new staff to take full advantage of Odyssey.
• New staff can get up to speed quickly and you
can track your employee’s training and progress.
• Existing staff learn about Odyssey’s latest
features and capabilities, increasing
productivity.
Tyler Community: Answers and Advice from Tyler Experts and Your Peers
Some of the most valuable knowledge about
Odyssey lies in the minds of our clients,
as well as Tyler employees. These unique
experiences and perspectives can benefit
both users and Tyler staff, which is why we
developed the Tyler Community — an online
collaboration community filled with useful
blogs, forums, libraries and wikis that allow
participants to:
• Search forums, discussions and wikis
to solve problems before submitting a
support ticket
• Connect with peers and Tyler staff in a
collaborative, interactive environment
• Ask questions and get answers from
experts in other jurisdictions or Tyler staff
• Share best practices, ideas and knowledge
about Odyssey products and capabilities
• Make recommendations for product
enhancements
MORE THAN 1,000 INDIVIDUAL LEARNING ASSIGNMENTS ACROSS SEVEN ODYSSEY
PRODUCT CENTERS
CASEMANAGER
CHECKMANAGER
FINANCIALMANAGER
ATTORNEYMANAGER
JAILMANAGER
SUPERVISION
LAWENFORCEMENT
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Industry-Leading Support
As technology changes, your needs change. Service is at the core of what we stand for — to deliver
leading-edge, end-to-end services and support and be a reliable partner for the long term.
Support Services to Solve Your Unique Needs
Tyler provides valuable support services and resources, including a real-time help desk and related
services that solve Odyssey clients’ immediate needs. These support services are response-driven.
Issues are intelligently routed to a resource best suited to resolve the problem, are governed by
Service Level Agreements (SLAs) and are always aligned with our commitment to provide you with
technologically current products and reliable performance throughout the life of your Odyssey
investment.
Gain Access to:
• 24x7 emergency support – A toll-free number is available for emergency issues that occur
outside of normal support hours (8 a.m. - 5 p.m. CST), including catastrophic system issues.
• Weekend support – Saturday support is available for prescheduled system upgrades.
Tyler adds a “proactive”
approach to industry-leading
“reactive” support services.
Reactive support services
answer questions and
resolve problems quickly.
Proactive services help
avoid problems and improve
user sophistication in using
Odyssey. When combined,
they translate to clients
who are more efficient and
effective, resulting in customer
satisfaction scores that far
exceed the industry.
POST IMPLEMENTATION
SUPPORT
Reactive• Software Issues
• Configuration Updates
• System & Servers
• Install Assistance
• Critical Situation Process
Proactive• Project Transition
• Post-Project Governance
• Account Management
• Learning Management System
• Release Planning
• Tyler Community
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Constant Innovation Drives Continuous ImprovementOdyssey is the industry-leading case management software in part because it is constantly improving.
With a goal toward securing long-term relationships with our clients, Tyler’s evergreen philosophy
means we are always enhancing our products with the latest technology, and new product releases
are available to clients at no cost. More than 150 developers work diligently to ensure that Odyssey
remains the best case management system available. EverGuide® extends this commitment from just
improving our software to working proactively with our clients to create a plan that helps them take full
advantage of our software, with process improvements, training and other adjustments. The result —
Odyssey clients improve their operations, year after year.
“Tyler’s evergreen approach is about constantly looking at how to advance your
office through their software solutions — how to gain business efficiencies from
new Odyssey releases. We set our course, our unique roadmap, and pave the way
with Tyler to achieve each new milestone success.”
Laurie Reaves, Chief Information and Innovation Officer, Clerk of Courts, Miami-Dade County, Florida
everGuideThe Evolution to an Electronic Court
The journey to realizing a paperless court is not as simple as installing the latest version of Odyssey.
Every client is unique with their own set of needs and challenges, so Tyler works with clients to create
an approach that is customized for them — one that evolves over time. Tyler’s E-Court Maturity Model
is a tool we use with clients to develop a successful plan for evolving their organizations from
paper-based to an electronic court.
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The Maturity Model scorecard identifies many key characteristics of an electronic court. By implementing the capabilities in the table and moving toward the top of the chart, courts transform business processes and improve efficiency
Tyler’s E-Court Maturity Model
“The Maturity Model empowers us to leverage the comprehensive Odyssey
product suite to achieve our goals. The evergreen philosophy enables us to
continue using Odyssey for many years to come, allowing it to be a system the
courts could use forever.”
Peter Panciocco, Executive Director, Rhode Island State Courts
Justice PartnersCourt Operations AttorneysCitizens
u Automated electronic tasks exist between clerk and court.
u Courts can view electronic case information from many jurisdictions in the region.
u All justice partners receive information from the court electronically.
u Justice partners can electronically retrieve appropriate case documents.
u Most justice partners receive information from the court electronically.
u Justice partners have appropriate elevated privileges to access secured case information.
u Some justice partners receive information from the court electronically.
u Information is provided to justice partners mostly by exchanging paper documents.
u Case information from other court jurisdictions must be requested manually.
u Documents received and signed electronically.
u Participants are electronically noticed on court orders and actions.
u Automated electronic tasks exist between court and clerk.
u All �les in courtroom are electronic.
u All data entry and forms generated in courtroom.
u Processes between court and clerk are electronic.
u Most �les in courtroom are electronic.
u Some manual and paper processes still exist.
u Some data entry and forms generated in the courtroom, but paper/manual process are still prevalent.
u Paper �les in courtroom.
u Manual forms generated in courtroom.
u All signatures on paper.
u All documents in CMS are searchable PDFs.
u Automated electronic tasks exist between clerk and court.
u Only electronic �les are maintained.
u Appeals are generated electronically.
u Processes between clerk and court are electronic.
u Most cases are initiated electronically.
u Most subsequent �lings are received electronically.
u E-�lings are automatically updated in CMS.
u Some documents are received electronically.
u All paper documents received or generated are scanned.
u All case �lings are received on paper and docketed manually.
u All case �les are maintained on paper.
u Attorneys are electronically noticed on court orders and action.
u Automated electronic tasks exist between attorneys and the CMS.
u Feature-rich services function natively on mobile devices.
u All new cases and subsequent �lings are submitted electronically.
u Attorneys can submit proposed orders electronically.
u Court documents can be viewed online.
u Most �lings are submitted electronically.
u Attorneys can look up case information online.
u Some �lings are submitted electronically.
u Copies of court records are available at the courthouse.
u Attorneys hand-deliver or use couriers to �le documents with the court.
u Self-represented litigants can complete forms and electronically �le online.
u Electronic interaction between court and juror regarding jury services and trial cancellation.
u Court documents can be viewed online.
u Jurors can submit excusal and reschedule requests online.
u Some self-represented litigants can complete forms online.
u Citizens can look up case information online.
u Jurors can complete questionnaires online.
u General court information is available online.
u Payments can be made online and are automatically posted in the CMS.
u Copies of court records are available at the courthouse.
u Payments are mostly made in person by cash or check.
u Jury service is facilitated through paper and mail.
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Tyler Alliance Leads the Way with an Integrated Approach to Criminal Justice and Public Safety Solutions
Tyler Alliance is a multi-agency, distributed platform that integrates public safety and criminal justice
systems by connecting departments, agencies and jurisdictions. The platform helps organizations
break down barriers to make sharing information across public safety and justice agencies easy
and secure. From dispatch operators, police on patrol, fire departments and emergency services to
court clerks, trial judges, prosecutors, corrections staff and probation officers, improved information
sharing enhances decision making, increases safety, automates processes, saves time and reduces
errors. Anchored by a common foundation, Tyler Alliance seamlessly connects Tyler products,
enabling them to operate more collaboratively, and securely share data via connection points across
multiple applications. Tyler Alliance allows public safety and justice agencies to protect the public
and execute justice more effectively, more responsively and more transparently.
From Dispatch to Disposition™
CORRECTIONSAt intake, jailers access outstanding warrants, behavior history and gang affiliations for better control in placing inmates.
PROSECUTOR AND PUBLIC DEFENSEProsecutors and attorneys can make better decisions based on more detailed information — status updates, party data, hearing schedules, warrants and more.
SUPERVISIONSupervisory staff use document management, automated reporting, forms processing and probation tracking to simplify adult and juvenile probation.
DISPATCHDispatchers access cross-jurisdictional information for faster response times, more accurate locations and reduced data entry.
FIRE/EMSFire and emergency service teams access information faster with improved investigative data and subject notifications.
LAW ENFORCEMENTAccess to historical arrest records, aliases, open warrants and known associations help prepare officers for each incident response.
COURTCourt access to warrants from neighbor-ing jurisdictions improves decision making, and shared party information reduces data entry and errors.
Tyler Alliance makes sharing information easy across justice partners.
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Shared Data Fuels Odyssey’s Power
Shared data is the crux of Odyssey’s power, fueling core applications with unified case management,
integrated document management and improved workflow processes. Every document and piece of
data — party information, events, warrants, fees and charges — is organized, managed and protected
by Case Manager. Users can easily track cases from e-filing through disposition via Odyssey’s powerful
and robust case management capabilities. In addition, you can control who has access to which
information on your system, all from one unified, secure source.
In addition to New World applications for dispatch, EMS and law enforcement, there are Odyssey
modules designed specifically for the needs of attorneys, jailers, judges and sheriff staff supporting
civil process. Jurisdictions that choose Odyssey Attorney Manager, Odyssey Jail Manager or Odyssey
Supervision, in addition to Odyssey Case Manager, make the task of sharing information with
justice partners completely seamless.
COURT OPERATIONS
JUST
ICE P
ARTN
ER
S
ATTORNEYS AND PUBLIC
STATE AGENCIES
STAT
E/DI
STRI
CT
ATTO
RNEY
JAIL
SLA
W
ENFO
RCE
MEN
T
LAW FIRMS
AND ATTORNEYSGENERALPUBLIC
SELF-
REPRESENTED
LITIGANTS
COU
RT
ADM
INISTR
ATION
CLERK OF
COURT
JUDICIARY
Civil
ProbateAppellate Juv
enile
DOCUMENTS
CASE MANAGEMENT
CriminalTrafficPER
SON
S
Fam
ily
FIN
ANCI
AL
SHAREDDATA
FEES
BONDS
CHARGES
EVENTS
WARRANTS
PERSONS
Browsers – Mobile Platforms
Personalized Interfaces
Web
Serv
ices –
DataX
chan
ge
Workflow and Task Management
Workflow and Task Management Odyssey’s integrated
structure enables
information sharing
across all justice
partners — courts,
attorneys, the public
and justice agencies.
End-to-End Court Case ManagementTyler’s Odyssey product suite is a comprehensive, end-to-end courts
and justice software solution that modernizes and automates court
processes. The system encompasses all the functionality required to
manage all aspects of court administration, from e-filing to disposition,
which helps our clients run their courts more efficiently and effectively
and improve the administration of justice.
“Odyssey provides Collin County with a
product it can build on and evolve over
time, and it enables us to do things that
we couldn’t do in the old environment.
It also reinforces that we’ve selected a
vendor that is continuously improving
its product to ensure it won’t go
stagnant and that it will support this
county in the next ten or twenty years.”
– Caren Skipworth, Chief Information Officer for Collin
County, Texas
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Case Manager’s Powerful CapabilitiesE-filing: Tyler’s e-filing solution, Odyssey File & Serve, transforms cumbersome processes —
document processing, filing and serving — into streamlined electronic filing that saves time,
increases convenience and reduces costs for the court, the bar and self-represented litigants.
Judge’s application: Odyssey Judge Edition enables immediate, secure access to critical case
information right from the bench — providing both a high-level, or detailed view, using a touch screen.
Clerk and court minutes: Odyssey Clerk Edition™ automates courtroom tasks and organizes
information, enabling clerks to rapidly access and enter critical data right in the courtroom.
Document management: Integrated seamlessly with Odyssey Case Manager, Odyssey’s document
management application makes thousands of documents seamlessly available across all
Odyssey applications in one centralized location. This enables you to streamline, organize and
share important information, reduce costs, eliminate paper and save time. Odyssey document
management enables distributed document storage for remote offices while images are routinely
uploaded to central servers for backup.
Public access: The Odyssey Portal™ is a web-based application that provides justice partners,
attorneys and the public 24/7 real-time, secure access to court data from a PC, Mac, tablet or
smartphone, which increases court efficiency and eliminates unnecessary trips to the courthouse
and waiting in long lines.
Financials: Control your financial system with Odyssey Financial Manager™, which enables users to
track accounts, process finances and manage transactions securely and efficiently.
This is an example of the new Odyssey Case Manager user interface that
shows Task Manager and a case viewable in the workspace.
MAIN MENU
LEFT PANEL LIST VIEW
COMMAND LEGEND
RIGHT PANEL WORK AREA
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Workflow and Task Manager Streamline OperationsOdyssey’s workflow and task management capabilities allow you to customize the way Odyssey
operates to fit the way you work, automating tasks and helping clients work smarter and more
efficiently.
With Task Manager, you can access tasks to track cases from e-filing to disposition via configurable
time standards that enable you to adhere to statutory and local rules. Task Manager supports
notifications, document routing and signing documents via task queues.
Task Manager Empowers You to Work Smarter
The task management functionality automates workflow via powerful features:
• Tasks can be added automatically or manually.
• Tasks can be assigned due dates.
• Task Manager gives supervisors full access to tasks and queues.
• Users can link to the case or a specific tab of the case in Odyssey.
• Users can share notes on a specific workflow item.
• History is tracked on an item, including the timestamp and the user who worked on the item.
A flexible workflow is customized to business processes of the court and the functions of the
user. Odyssey’s workflow facilitates document routing between the judge and clerk for reviewing
and signing documents. Documents added to the queue can be tagged for the judge’s signature.
Supporting documents can be bundled together for a judge to review, for example a motion and the
proposed order.
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MyOdyssey Workspace
This customized dashboard personalizes and streamlines any work being done within Odyssey,
creating a bird’s-eye view into detailed case and financial information with a single click.
MyOdyssey Workspace allows users to easily personalize the way they view data using graphical
interfaces called widgets, which can be customized on how they display information and how many
are on a workspace, so that users only view the data that is most important to them. From a widget,
users can easily navigate directly to the right place in Odyssey and take action on the data they are
reviewing. The Workspace shows information — Work Queues, Upcoming Hearings or a Process
Checklist — and presents information as a list.
Electronic Signatures
Electronic Signatures streamline office processes and empower users to effortlessly capture
and apply electronic signatures to documents filed with the court as well as documents that are
generated from within Odyssey. Users can merge forms using Odyssey’s integration with Microsoft
Word and send those forms to judges’ or clerks’ Odyssey queues for insertion of electronic
signature(s). Users can also tag a document for signatures and add it to the queue. Once
electronically signed, the documents are converted to PDF or TIFF files for permanent storage,
which can then be automatically docketed on the case. When an electronic signature pad is used,
non-Odyssey users can sign existing documents associated with cases. Users can specify the area
in the document to be signed, resize and move the signature, accept or decline the signature and
then save the document to make the signature permanent. In addition, electronically filed PDF
documents, such as proposed orders, can be annotated and electronically signed.
Easily view, annotate and sign documents.
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E-filing Creates a Tipping Point to Paperless ProcessesTyler’s Odyssey File & Serve solution enables the electronic filing of documents with the court via
a secure, web-based portal, including online filing for the legal community and self-represented
litigants (SRLs). This highly automated system enables courts to transition from paper-based
processes to an electronic filing (e-filing) system, which automatically submits documents to the
court in real time. This results in the elimination of paper, decreased delays, reduced costs and
improved efficiencies.
Major Components of Odyssey File & Serve
• Odyssey File & Serve Filer Interface – Users can submit filing data and any associated
documents directly to the court via the web. Filers may also elect to electronically serve other
parties on the case.
• Odyssey File & Serve Review Tool – Court staff can receive and review electronically filed
submissions. The Review Tool provides the reviewer with the ability to stamp, annotate, accept,
reject and communicate reason for return or rejection back to the filer.
• Fee Collection – A fully integrated payment processing service enables users to pay via credit
cards, debit cards and eChecks for any court processing and fees assessed.
CMS Integration and ECF Standards
Odyssey File & Serve is fully integrated with Odyssey Case Manager. The system works by accepting
electronic documents from attorneys and other filers via File & Serve and puts them in review
queues. After clerk review, filing data and documents are seamlessly integrated with the court’s
case management system, and can also create the appropriate docket entry with the related file-
stamped document image. Odyssey File & Serve uses an industry standard interface that connects
to more than 50 third-party case management systems and Electronic Filing Service Providers
(EFSPs). Tyler received the IJIS Institute Springboard Certification and utilizes the latest ECF
(Electronic Court Filings) standards.
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eFileTexas — Implemented On Budget and Ahead of ScheduleThe Texas Office of Court Administration (OCA) implemented Odyssey File & Serve, starting in
January 2014. This became the largest e-filing implementation in the country and one of the
most successful. It was rolled out to 110 counties within 12 months of the contract signing with
mandatory e-filing statewide being completed nine months ahead of schedule.
eFileTexas Accomplishments
• Rolled out to 110 Texas counties in 12 months, mandatory in all 254 counties
within three years
• Integrated with 17 EFSPs and 10 case management systems
• Registered more than 90,000 users in the first year
• Expanded to criminal filings and self-represented litigants
The Most Successful E-filing Platform in the U.S.
22 states
13 statewideimplementations
528,000+registered users
24+ millionfillings per year
50+ integrated with CMS and EFSPs
Odyssey File & Serve is broadly
adopted and highly reliable.
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Odyssey Guide & File
Enhance Access to Justice for Self-Represented Litigants
Odyssey Guide & File is a powerful suite of tools that guides self-represented litigants (SRLs)
through the process of completing court forms and filing cases online. Divorces, evictions, small
claims cases and more can be filed by self-represented litigants — without waiting in long lines or
visiting the court’s counter.
The Odyssey Guide & File authoring tool enables content creators in your court to easily produce
interviews that apply the court’s business rules. Clients can leverage a library of existing interviews
from other jurisdictions, accelerating interview creation even further. Interviews can be published
and accessed from your website, providing flexibility for self-represented litigants to complete
anytime, from anywhere, and enabling courts to better serve the needs of self-represented litigants.
“Guide & File makes a huge difference for us in automating the process of
providing forms and information to people who can’t afford lawyers.”
— Tina Sibbitt, Associate State Attorney, Access to Justice Program, New Mexico Administrative
Office of the Courts
Create and manage interviews easily and efficiently.
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Creating an Electronic Courtroom for Judges and ClerksThe courtroom is still the biggest paper generator today. While some courts have made progress
in transforming to more electronic processes, few courts can claim that they are 100 percent
paperless, from intake to disposition. Odyssey can automate the flow of information and create an
integrated, high-tech courtroom.
Odyssey Judge Edition
When in the courtroom, judges rely
on immediate access to the precise
information they need. Odyssey Judge
Edition uses powerful touch-screen
capabilities to eliminate paper files and
folders while giving judges the ability to
efficiently and securely access critical
case information while court is in
session. Odyssey Task Manager can be
accessed from Judge Edition, allowing
judges and clerks to move electronic
documents through the draft, approval
and signature processes electronically.
Odyssey Clerk Edition
Designed specifically for the high-volume courtroom where massive amounts of information are in
constant motion, Odyssey Clerk Edition automates courtroom tasks by enabling clerks to rapidly
access and enter data right in the courtroom — replacing hand-written forms with digital court
information. This time-saving tool not only organizes information efficiently, but also renders case
data actionable so that clerks can immediately manage case hearing outcomes, including both
criminal and non-criminal case processing. Once forms are auto-filled and printed in the courtroom,
information is uploaded back to Odyssey Case Manager, eliminating the need to re-enter data after
the court session has concluded. The Minute Order mode allows the clerk to perform data entry,
while watching case documents build simultaneously within the workspace view. Clerks can also
send documents to Task Manager from Clerk Edition.
Judges can access and control critical case information
using Judge Edition.
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Odyssey Jury
Streamline the Jury Selection Process for Jury Clerks and Jurors
Odyssey Jury is an end-to-end, statewide enterprise jury system that efficiently organizes and
simplifies the jury selection process at a state and county level, from the loading of the jury wheel
or master list to managing the pooling process and panels sent to the courtroom for trial, as well as
compensating jurors.
Odyssey Jury is completely integrated with Odyssey Case Manager, allowing courts to automate
the process of requesting a jury and providing the jury clerk visibility to the court’s needs earlier
in the process. This integration automates processes, eliminates duplicate data entry, reduces
errors and increases court efficiency. It also leverages Odyssey’s ability to efficiently organize tasks
into queues, enabling clerks to effectively manage tasks, such as empanelment, deferrals and
more. Odyssey also integrates with third-party applications for summons printing, Coding Accuracy
Support System (CASS) certification and juror payments.
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Robust Tools for Jury Clerks
Odyssey Jury empowers jury clerks to achieve an efficient jury process for jurors, attorneys, court
staff and judges. Jury helps courts increase juror yield by enhancing the juror experience and
improves information sharing with other court systems to improve efficiency and lower costs.
Odyssey Jury supports both “one day, one trial” term of service courts and grand jury.
Simplifies the Jury Response
In order to accommodate a growing mobile jury pool, Odyssey Jury provides online and digital
options for responding to a jury summons using an intuitive, user-friendly interface, which
increases the response rate and juror yield. After jurors are summoned, they may respond to their
initial qualification questionnaires via the internet, at any time and from anywhere, using the jury
response section of the Odyssey Portal.
Convenience for Jurors and Efficiency for Clerks
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Odyssey Portal
Secure Access to Essential Court and Judicial Information
Setting the bar for citizens’ ease-of-use, Odyssey Portal provides the public, judges and justice
partners with access to essential case, calendar and party information via the internet, any time and
from anywhere, eliminating unnecessary trips to the courthouse. You control what content, such as
registers of action, calendars, judgments and orders, is available to each user who views information
from the Portal. This means that a public user can look at a case and see only public information, but
a judicial officer can look at the same case and see all sensitive data and documents.
Tyler also offers best-of-breed redaction capabilities that are tightly integrated with Odyssey, which
protect data that shouldn’t be exposed to the general public.
Access Court Information Instantly from Your Mobile Device
Whether you are a judge, an attorney, a clerk or the general public, information accessibility is
crucial. Odyssey Portal is built with “responsive design” and HTML5, which are natively supported
by and optimized for all modern desktop and mobile devices — Apple® iPhone and iPad, Android™,
Windows Mobile devices and Mac/PC. Adjustments for screen size can include resizing text,
removing graphics to make room for vital information and even reorganizing the layout itself. The
Portal is also Americans with Disabilities Act (ADA) compliant on all devices, so content is made
readily available to all web users.
The Odyssey Portal
provides justice partners,
attorneys, businesses and
the general public 24/7
real-time, secure access
to court information from
a PC, Mac, tablet or
smartphone.
23
Tyler dataXchange
Share Data with Neighboring Jurisdictions
Tyler dataXchange™ automates the flow of information, enabling your county to access and
securely share critical information with other participating agencies using Odyssey or other Tyler
products — across a select group of jurisdictions (counties, states and municipalities), as well
as across agencies — jails, county and municipal courts, law enforcement and supervision. Tyler
dataXchange allows users to access a wide variety of information, including, but not limited
to, party and case data, citations, vehicles, jailings and incidents, warrants, cases, electronic
documents, as well as property details, utility billing and appraisal values.
Unlike other shared data warehouses where the user must perform a separate search, with
dataXchange, users simply click on the tab and the search is done for them. Using dataXchange,
Odyssey users save time by accessing information in real time from within Odyssey, eliminating the
need to access another system, make a phone call or send an email.
Tyler dataXchange is available at no cost to Odyssey clients as a part of their maintenance agreement.
Courts Save Time and Improve Efficiency with Better Information
Using dataXchange, courts gain immediate, automated access to valuable information, including
warrants and TRNs generated outside their jurisdiction. Warrants that could take days or weeks
to obtain in other databases, show up immediately with dataXchange, which improves decision-
making. Having TRNs readily available eliminates unnecessary fingerprinting and time spent
associated with this process. Also, obtaining TRNs helps in the effort to reach CJIS 80 percent
compliance rates through the DPS, where courts risk being sanctioned if not met.
Tyler dataXchange provides
immediate access to records
across district and county
courts, jurisdiction and
municipal courts, police
departments, sheriff’s
offices and jails.
24
Odyssey Case Manager for Appellate Courts
Manage Appellate Business Processes
The Appellate case module supports case management in both the original jurisdiction and
appellate jurisdiction within intermediate appellate courts and state supreme courts. To better
support appellate courts, the Appellate case module includes robust features for case management,
panel assignment, opinion management and lower court case functions.
The case management feature helps court staff with everything from case initiation to financial
management. Odyssey Case Manager provides the ability to create court-generated documents,
such as notices and mandates, using a powerful forms engine.
Opinion management assists in assigning an opinion to a judicial officer as the author, tracking
the status of the opinion and recording the votes from the panel members, streamlining the justice
review process, from authoring opinions to filing the final opinion with the clerk.
Panel assignment supports the ability to create and manage panels of multiple judicial officers and
batch-create judicial officer panels. This feature also enables users to assign a judicial officer to the
case individually or from a panel, which increases the processing speed for panel assignments.
When the lower court case is in the Odyssey system, staff can automatically access the Register of
Actions (ROA) or case summary from the lower court case, navigate to the lower court case record,
select and add parties and attorneys to the appellate case, which saves time because information is
automatically added.
Common appellate business processes are supported with workflows and Task Manager to create
greater efficiencies and eliminate paper.
25
Odyssey Financial Manager
Centralize Complex Financial Transactions and Automate Collections
With Odyssey Financial Manager, users can efficiently track and manage an entire transaction,
while keeping information secure with fully auditable transaction listings in real time. This
integrated application manages your back office financial needs through a dynamic dashboard
that can be customized based on your specific needs. Users can print checks, balance checking
accounts and produce a summary of financial activity via a Chart of Accounts. The application
enables users to easily create and view robust reports on account activity, account balances,
daily cash balances and more. Financial Manager also enables multiple checking accounts to be
combined or separated depending on your needs.
Odyssey Financial Manager provides robust capabilities to help your court manage and
assess collections:
• Identify and flag case party balances — from upcoming due dates through past-due balances
• Send custom notices to parties with balance and due date information
• Collect and send case party balances to a third-party collection agency and import and
apply payments
• Maintain a history of delinquency and collection statuses
26
Real-time Reports Empower Better Decisions Tyler’s analytical offering provides comprehensive data using key metrics, eliminating the need to
track down, reconcile, reformat and consolidate data. These robust reports present information in
easy-to-read charts and graphs, enabling decision makers to easily analyze large amounts of data
and spot trends, resulting in better decision-making and increased efficiency of their office.
Standard Reports
Robust reporting capabilities are an integral part of Odyssey Case Manager, offering a
comprehensive collection of reports to support clerk and court functions, including caseloads,
statistics, event activity, time standards and more. Reports can be easily modified to summarize
parameters, online previews, scheduled processing and automatic emailing to one or more parties.
Enterprise Custom Reporting
Enterprise Custom Reporting (ECR) provides an intuitive, easy-to-use mechanism to create ad
hoc custom reports (using Microsoft® SQL Reporting Services) without the added expense or time
requirements associated with an external report writer. This enables real-time decision-making
through the creation, management and delivery of reports for printing and ad hoc data exploration
in CSV or PDF formats or also in TIFF image file format for long-term storage and easy access.
27
CourTools Integration
Courts seek balanced and realistic performance measures that are practical to implement and use.
The CourTools performance measures were designed by the National Center for State Courts to
provide courts with effective measurements, which is key to managing court resources efficiently,
and ensures the public knows what your court has achieved and identifies the benefits of improved
court performance.
Odyssey focuses on the measures directly related to case data tracked in the system, including
measure 2 (Clearance Rates), measure 3 (Time to Disposition), measure 4 (Age of Active Pending
Caseload), measure 5 (Trial Date Certainty) and measure 7 (Collection of Monetary Penalties).
CourTools improves court performance by providing courts with effective measurements.
© 2017 Tyler Technologies, Inc., All rights reserved
OD-C
ASEO
VER-
BR-7
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Software that thinks like you do.Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end
information management solutions and services for local governments.
Tyler partners with clients to empower the public sector — cities,
counties, schools and other government entities — to become more
efficient, more accessible and more responsive to the needs of their
constituents. Tyler’s client base includes more than 14,000 local
government offices in all 50 states, Canada, the Caribbean, the United
Kingdom and other international locations. In 2016, Forbes ranked
Tyler on their “Most Innovative Growth Companies” list, and it has also
named Tyler one of “America’s Best Small Companies” eight times.
The company has been included six times on the Barron’s 400 Index, a
measure of the most promising companies in America. More information
about Tyler Technologies, headquartered in Plano, Texas, can be found
at www.tylertech.com.
[email protected] | 1.800.431.5776 | www.tylertech.com