of items that are only available from one source ...€¦ · section 3, the acceptance and approval...

4. ;

AN ORDINANCE OF THE CITY OF DENTON, TEXAS, A TEXAS HOME- RULE

MUNICIPAL, CORPORATION, AUTHORIZING THE CITY MANAGER TO EXECUTE ACONTRACT FOR THE IMPLEMENTATION OF CODERED EMERGENCY

NOTIFICATION SYSTEM AND CODERED WEATHER WARNING SERVICE WITHONSOLVE, LLC, WHICH IS THE SOLE PROVIDER OF THIS SOFTWARE, IN

ACCORDANCE WITH TEXAS LOCAL GOVERNMENT CODE 252. 022, WHICH

PROVIDES THAT PROCUREMENT OF COMMODITIES AND SERVICE5 THAT AREAVAILABLE FROM ONE SOURCE ARE EXEMPT FROM COMPETITIVE BIDDING; ANDIF OVER $ 50, Od0 SHALL BE AWARDED BY THE GOVERNING BODY, AND

PROVIDING AN EFFECTIVE DATE ( FILE 6912 - AWARDED TO ONSOLVE, LLC, FOR A

THREE ( 3} YEARNOT- TO- EXCEED AMOLINT OF $ 134, 000}.

WHEREAS, Section 252.022 of the Local Government Code provides that procurement

of items that are only available from one source, including; items that are only available fromone source because of patents, copyrights, secret processes or natural monopolies; fil s,

anuscripts or books; electricity, gas, water and other utility purchases; captive replace entparts or co ponents for equip ent; and library aterials for a public library that are available

only fro the persons holding exclusive distribution rights to the aterials; and need not be

submitted to co petitive bids; and

W IE EAS, the City Council wishes to procure one or more of the items entioned in

the above paragraph; NOW, THEREFORE,

T E COUNCIL OF THE CITY OF DENTON HE E Y OR AINS:

ks;, f;% I , The following purchase of materials, equipment or supplies, as described inthe " File" listed hereon, and on file in the office of the Purchasing Agent, and the license termsattached are hereby approved:

FILE

T, 7'. NUM E VEN O A.... ...

6912 OnSolve, LLC $ 134, 000

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SECTION 3, The acceptance and approval of the above items shall not constitute a

contract between the City and the person submitting the quotation for such items until suchperson shall comply with all requirements specified by the Purchasing Department.

SECTION_ 4. The City Manager is hereby authorized to execute any contracts relating tothe items specified in Section 1 and the expenditure of funds pursuant to said contracts is herebyauthorized,

SECTION 5. The City Council of the City of Denton, hereby expressly delegates theauthority to take any actions that may be required or permitted to be `performed by the City ofDenton under File 6912 to the City Manager of the City of Denton, or his designee.

SECTION 6, This ordinance shall become effective immediately upon its passage andapproval.

The ° ic to v, this ordinance was made by µ °;„ __

and seconded b , , "_ the ordinance was and a rovedbY .---. .

y . . ......... ......... ....- w PP

Y the following vote J' -'

m; Mayor Chris

Watts: Gerard Hudspeth, District

1: Keely G. Briggs, District2: Don Duff, District

3: John Ryan, District

4: Deb Armintor, At Large Place

5 Paul Meltzer, At Large Place

6: Aye Nay Abstain

Absent

rPASSED AND APPROVED this the " : day of ""„'''".

2018.

y CHRIS __ N. ,

ATTEST:

JENNIFER WALTERS, CITY SECRETARY

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APPROVED AS TO LEGAL FORM:

AARON LEAL, CITY ATTORNEY

BY: ' .. f l."".

DocuSign Envelope ID: 57C714A0- BAA4-48A4-AA7C-0778A88C18A9

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CONTRACT BYANDBETWEENCITYOFDENTON, TEXAS ANDONSOLVE, LLC

CONTRACT 6912)

THIS CONTRACT ismade andentered intothis date ______________________, byandbetween ONSOLVE, LLC, aDelaware limited liability company, whose address is780W. Granada Blvd, Ormond Beach, FL32174, hereinafter referred toas "Contractor," and theCITYOFDENTON, TEXAS, ahome rulemunicipal corporation, hereinafter referred toasCity," tobeeffective upon approval oftheDenton CityCouncil andsubsequent execution of

thisContract bytheDenton CityManager orhisdulyauthorized designee.

Forandinconsideration ofthecovenants andagreements contained herein, andforthemutual benefits tobeobtained hereby, theparties agree asfollows:

SCOPE OFSERVICES

Contractor shallprovide products and/orservices in documentFILE 6912CodeRed Emergency Notification System, acopyofwhich isonfileattheofficeofPurchasing Agent andincorporated herein forallpurposes. TheContract consists ofthiswrittenagreement andthefollowing items which areattached hereto andincorporated herein byreference:

a) ( Exhibit "A"); b) ( Exhibit "B") c) House Bill89Verification Cd) Senate Bill252Certification De) FormCIQ Conflict ofInterest Questionnaire (Exhibit "E")

These documents make uptheContract documents andwhat iscalled forbyoneshallbeasbinding asifcalled forbyall. Intheeventofaninconsistency orconflict inanyoftheprovisionsoftheContract documents, theinconsistency orconflict shallberesolved bygiving precedencefirst tothewritten agreement thentothecontract documents intheorder inwhich theyarelistedabove. These documents

Theparties agree totransact business electronically. Anystatutory requirements thatcertain termsbeinwriting willbesatisfied using electronic documents andsigning. Electronic signing ofthisdocument willbedeemed anoriginal forall legalpurposes.

TOTAL CONTRACT AMOUNT

Thecontract total shallnotexceed $134,000. Pricing shallbeperExhibit Aattached.

CONTRACT EXPIRATION

10/7/2018-10/6/2021

Contract #6912


INWITNESS WHEREOF, theparties ofthese presents haveexecuted thisagreement intheyearanddayfirstabove written.

CONTRACTOR

BY: ______________________________ AUTHORIZED SIGNATURE

THIS AGREEMENT HASBEEN Date: _______________________________ BOTH REVIEWED ANDAPPROVEDastofinancial andoperational Name:______________________________ obligations andbusiness terms.

Title: _______________________________

SIGNATURE PRINTED NAMEPHONE NUMBER

TITLEEMAIL ADDRESS

DEPARTMENTTEXAS ETHICS COMMISSION

CERTIFICATE NUMBER

CITYOFDENTON, TEXAS

ATTEST: JENNIFER WALTERS, CITY SECRETARY BY:

TODD HILEMANCITY MANAGER

BY: __________________________________ Date:

APPROVED ASTOLEGAL FORM: AARON LEAL, CITY ATTORNEY

BY: __________________________________

Contract #6912


SERVICEAGREEMENTCodeRED®

SystemMinutes

ThisService Agreement (theAgreement byandbetween Provider (asdefined below) andCustomer (asdefined below) ismade asofOctober 7, 2018(theEffective Date

SERVICE ORDERProvider Information: Provider Name: ONSOLVE, LLC

Provider”) EntityType: Limited LiabilityCompanyStateofIncorporation: DelawareProvider Address: 780W. Granada Boulevard

Ormond Beach, FL32174Customer Information: Customer Name: CityofDenton

Customer”) EntityType: bodypoliticState: TexasCustomer Address: 332EastHickory Street

Denton, TX76201BusinessContact/Title: Michael Penaluna/Emergency Management CoordinatorPhone:( 940)349-8836Email: Michael.Penaluna@cityofdenton. com

PleasecompletebelowifthePrimaryUserisdifferentfromtheBusinessContactPrimaryUserName:

Phone:

Email:

UnlessotherwisespecifiedonaCustomerpurchaseorderorbelow, ProviderwillsendinvoicestotheCustomerBusinessContactaddressabove.

CustomerInvoiceName:

Attention:

Address:

City, State, Zip:

Phone:

Email:

Preferred methodofreceiving invoices: Email USMail

DETAILED SERVICE DESCRIPTIONInitial Term (commencing onEffective Date) Three(3)YearIfactivated,Renewal TermThree( 3) Years

CodeREDOn-DemandNotificationService–Unlimited-SystemMinutesAnnual Notification Subscription Fee:$ 44,299.00

Initial TermCost forNotification Service:$ 132,897.00

AdditionalFeaturesCommercially Available DataIncludedFour(4) annual Provider-assisted traditional importfor Customer dataIncludedAnnual Foreign Message Translation Subscription Fee Includedfor up tothree (3) languages, asselected onSchedule 1: Annual CodeRED Weather Warning® Subscription Fee: IncludedAnnual IPAWS Submission AppSubscription Fee: Included

AnnualCostforallAdditionalFeatures: IncludedInitial Term Cost forAdditional Features: Included

Annual Subtotal:$ 44,299.00InitialTermSubtotal:$ 132,897.00

AllamountsarestatedinUnitedStatesDollarsunlessspecifically indicatedotherwise. ONSOLVE, LLCPage 1of5CONFIDENTIAL AND PROPRIETARYJune 2018Form


GIS (Target Recipients byGeographic Location): CityofDenton, Texas(the “NotificationArea”) Upto139,999Recipients. Adeviation above 10%inthe number ofRecipients shall result in increased pricing atProvidersthen-current rates. Annual Notification Subscription Fee includes UnlimitedMessage Unitsper yearfor Notifications sent via phone, emailor SMTP text. Provider reserves the right to increase the fees forany Renewal Term inanamount not toexceed five percent (5%) of the prior Initial Term orRenewal Term (asapplicable).

ATTACHMENTS: EXHIBITA GENERALSERVICEDESCRIPTION, EXHIBITB TERMSANDCONDITIONS,EXHIBITC ACCEPTABLEUSEPOLICY,SCHEDULE1FOREIGNMESSAGETRANSLATION

ONSOLVE, LLCCUSTOMER:CITYOFDENTON, TEXAS

Signed: Signed:

PrintedName: PrintedName:

Title: Title:

Date: Date:

ONSOLVE, LLCPage 2of5CONFIDENTIAL AND PROPRIETARYJune 2018Form


EXHIBITAGENERALSERVICEDESCRIPTION – CODERED®

Description ofOn-Demand NotificationService: TheServiceis anon-demand alerting andresponse software-as-a-service (SaaS)fortheNotification Area. UseoftheService isbysubscription and doesnotrequire Customerto purchase, install ormaintain anydedicated hardwareorsoftware. TheServiceallows anyInitiatorto sendasingle alert tothousands ofContactssimultaneously viaacombination offamiliarcommunication devices including theability tocapture real-time responses.

Customercan access andactivate theService using anyofthefollowing methods: Web: login24/7/365athttps://www.onsolve.com/login/tosend alerts ortomodify youraccount. Phone: call (866) 939-0911for liveoperator assistance 24/7/365.

Description ofService.With subscription, Customerreceives: Uptothenumber ofMessage Units stipulated onService Order oftheAgreement, which canbeused asdescribed ontheService Order andinExhibit B. Unlimited messaging viaSMTP-based messages, emailand totheCodeRED Mobile Alert App. SMTP messaging iscarrier- specific, asopposed totrue, carrier agnostic, end-to-endtwo-waywireless transmission. Message UnitorSystem Minute meanssixty (60) seconds orlessofconnected calltime intheService. Asanexample, acallconnected forninety (90) seconds shall beequal totwo (2) Message UnitsTransaction Fee (asdefined onExhibit B) forunlimited Service (forrefund purposes only, whereapplicable) isequal to $0.09. TransactionFeeforMessage Unit-based Service isequal totheOverage Message Unitprice setforthontheService OrderUnlimited Initiators(those withrole-based ability toaccess andactivate theService). Unlimited groups within accounts: Agroupis analertdistribution list. Standard upgrades. Standard upgrades include allmaintenance releases. Foroptional features purchased (e.g. Conference Bridge, Bulletin Board) uptothenumber ofMessage Units stipulated onService OrderoftheAgreement. Absent separate purchase ofCommercially Available Data from Provider, Customer isresponsible toprovide data foruse intheService, andProvider shall notberesponsible forCustomersinability tousetheServicedue toCustomersdelay inproviding data. Customer maypurchase professional services (Professional Services suchasinstallations, implementations, software testing,custommodifications, dataservicesor international training sessions from Provider. Professional Services willbedescribed inaseparatestatement ofwork.

ContactListMaintenance. Provider provides multiple ways forCustomer toenter andmaintain theContact listatnoadditional charge: Community Notification Enrollment (CNE Page (public self-registration): Contacts maysignupontheCNE Page andenrollmentinformation willbetransferred toCustomer. Customer acknowledges andagrees that Provider maynotify such individuals thattheir datawillbetransmitted toCustomer, andthatthe transmission ofsuch data toCustomer mayrender itpublic recordand issubject toCustomersprivacy policies. Customer agrees thatitwillbesolely responsible forproviding suchprivacy policies tothese individuals andthatProvidershall notberesponsible fortheindividual contribution ofcontact informationthrough theCNE page. Contact GroupEnrollment Page (internal self-registration): Customersinternal Contacts maysignupontheContact Group EnrollmentPage andenrollmentinformation willbetransferred toCustomer. Provider agrees that itwill, upon termination oftheAgreement andCustomersrequest, provided allFeesarepaid infull, transmit inProvidersstandard format anyCommunity Notification Enrollment data received onorafter theEffective Date andallContact GroupEnrollment data, one (1) time, toCustomer atnocharge. Traditional Import: Foritsinitial population oftheContact list, Customermay supply Providerwith aspreadsheet ( flat-fileformat) ofContactlistdata. Customer Support will scrub (examine) thesubmission asacourtesy fordiscernible data exceptions, orerrors informatting orcontent thatmight interfere with theproper loading ofdata oruseoftheService. Providergenerally updates dataprovided viatraditionalimport within two (2) business days after receipt ofsuchdata.Customer may utilize this traditional flat-fileimport nomore thanone (1) timeperyearatnoadditional cost, unless otherwise setforthontheService Order. On-Demand Entry: Customer mayenteroreditContact datadirectly within theService through theUser interface.

Customer Support.Provider provides Customer with24/7/365livephone support atnoextra charge. Customer may dial (866) 939-0911,orthelocal support number provided toyoubyProvider. AtProvidersreasonable discretion, non-urgent afterhours andoffhours (AHOH inquiriesmaybedeferred untilconventional business hours tofacilitate best handling.

Training.Alltraining iscustomized andindividual totheCustomer. Provider training included withsubscription atnoextra charge: One(1)annual Initiatortraining session; Unlimited pre-recorded, web-based remote trainingsNew features training sessions; andBestpractices feature training sessions (whenever applicable).

ProviderCustomer Support works withCustomerto schedule training flexibly andtoaccommodate Customersschedule. Alltraining isconductedviaWeb meeting/conference call.



Customermay request additional sessions, oronsite training inlieuofWeb-based training. Such training isbillable atabase $1,500dayrateminimum halfdayfeeapplies). Foranyonsite training, Customer isresponsible forallofProvidersreasonable andpre-approved

travel/lodging/incidental expenses.

Support Documentation.Service documentation appears online. Inaddition toother onlinehelp documentation, Customermay download/printthecurrent version oftheProviderUser Guide atanytime.

Description ofAdditional Features.Customer maypurchase (ifsetforthontheServices Order): Commercially Available Data. Provider shall include commercially available data (theCommercial Data forusebyCustomer intheService.Provider willperform Commercial Data updates 3to4timesperyear. Commercial Data issubject tolicensing requirements thatdonotpermit Provider totransfer ownership toCustomer. Foreign Message Translation. AllNotifications mustbeinput inEnglish. Oncespecified, languages maynotbechanged, absent executionofanupdated Schedule 1. ONLY those Users thathave opted-intotheServicewill receive their selected FMT. Translation issupplied byathirdparty andisAS-IS. CodeRED Weather Warning® (CRWW Includes automated Notifications generated from severe weather bulletins issued bytheNational Weather Service (NWS CRWW Notifications aresentbymatching thegeographic locations associated withUsers against thegeographic polygon(s) associated withsevere weather bulletins issued byNWS. CRWW Notifications areautomatically launched 24hoursadayinresponse totheissuance ofNWS severe weather bulletins. ONLY those Users thathave opted-intoCRWW will receive CRWWNotifications. Consent foropt-inisrequired assetforth intheAgreement. CRWW Notifications arenotdeducted from Message Units. Integrated Public Alert Warning System (IPAWS Submission App (IPAWSApp Permits Customer tosubmit Notifications toIPAWS. IPAWS Notifications maybereviewed bytheFederal Emergency Management Agency (FEMA todetermine appropriate dissemination. Initiators withaccess totheIPAWS Appshall beauthorized byFEMA touseIPAWS. Inorder tousetheIPAWS App, Customer agrees toprovide Provider, using best practices and secure means, withacopyofitsIPAWS digital signature (Signature along withitsassociatedkeystore, Signature pass codes, application forIPAWS, andanyother information reasonably requested byProvider. Customer authorizesProvider touseandkeep such information onProvidersservers forthepurpose ofallowing Customer and Provider toaccess, useandtest IPAWS through theIPAWS App. Customer acknowledges and agrees that: (a) thedissemination ofNotifications through IPAWS isnotguaranteed norcontrolled byProvider, and isthesole responsibility ofFEMA; (b) Provider shall notberesponsible orliable forthefailure ofNotifications tobedisseminated through IPAWS; and (c) IPAWS may include additional features which arenotsupported throughtheIPAWS App (eg. thereceipt ofmessages) andProvider shall notberequired toprovide suchadditional features. IPAWS AppNotifications arenotdeducted from Message Units. Bulletin Board. Bulletin Board allows Customer torecord messages bydialing aninteractive voice response system. Customer maypromote itsassigned number, andcallers maycall tolisten totheprerecorded messages. Bulletin Board willcapture thecaller'sspokenresponses and/orkeypress information andprovide areport intheService. Upon termination orexpiration oftheAgreement, Provider willretain anynumbers provided. Message Unitsfor Bulletin Boardwill bededucted insixty (60) second increments. All incomingcalls whethermade forthepurpose ofrecording orlistening toNotifications will result incall timededuction. Conference Calling. Conference lines areavailable onafirstcome, first serve basis. Conference lines aresupplied byathirdparty andareAS-IS. Message Unitsfor Conference Calling willbededucted insixty (60) second increments. Each line invited intothecallwill resultincall timededuction. GISCustom Map.GISinformation must beinastandard format recognizable andelectronically transferable totheService. AfullGISmapmust beprovided byCustomer forhosting byProvider inorder tobeused intheService.



SCHEDULE1 –FOREIGNMESSAGETRANSLATION

PleaseselectThree(3)languages.

Selected Language

Catalan (Catalan)

Chinese (Simplified, PRC)

Chinese (Traditional, HongKongS.A.R.)

Chinese (Traditional, Taiwan)

Danish (Denmark)

Dutch (Netherlands)

Finnish (Finland)

French (Canada)

French (France)

German (Germany)

Italian (Italy)

Japanese(Japan)

Korean (Korea)

Norwegian, Bokmål (Norway)

Polish (Poland)

Portuguese (Brazil)

Portuguese (Portugal)

Russian (Russia)

Spanish

Spanish (Mexico)

Spanish (Spain, InternationalSort)

Swedish (Sweden)

AdditionalLanguagesforFMTmaybepurchasedinblocksofthree (3) languagesfor $250/year, whichshallnotbeproratedforanypartialyear.



ExhibitBTERMSANDCONDITIONS

1.DEFINITIONS. 1.1. Affiliate means any entity which directly orindirectly controls, iscontrolled by, orisunder common control with, aparty tothisAgreement, where control means thecontrol, through ownership orcontract, ofmore than 50% ofall thevoting power of theshares entitledtovote for theelection oftheentity'sdirectors ormembers oftheentity'sgoverning body; provided that such entity shall beconsidered anAffiliate only for the time during which such control exists.CustomersAffiliates donothave authority tomake changes toCustomersaccount. 1.2. API means theapplication program interface for theService. 1.3. APIContacts meansan individual person whose information isstored inanexternal third party application database ( not intheServicedatabase) capable ofonly receiving and responding toNotifications. APIContactsare not permitted tologin totheService. AllAPIContactsare included inCustomerstotal number ofContacts asset forth ontheService Order,whether ornot they are transmitted totheService. 1.4. Applicable Law means any domestic and/orforeign statute, ordinance, judicial decision, executive order, orregulation having theforce and effect oflaw, including US-EUPrivacy Shield (where applicable). 1.5. Contact means anindividual person capable ofonly receiving and responding toNotifications and, ifpermitted, updating itsownprofile. Contact includes API Contacts. 1.6. Content means content, data, text, messages and other material contained inaNotification. 1.7. Data Processing Addendum means Providersdata processing addendum ( ifapplicable) that isexecuted bytheParties under thisAgreement. 1.8. Documentation means any official, applicable documentation that Provider provides toCustomer ( electronic orwritten)regardingthe Service. 1.9. EUorSwiss Personal Data means Standard Personal Informationof any European Economic Area (EEA) resident asdefinedunder Directive 95/46/EC, and any successor thereto, orofany Swiss resident astheSwiss Federal Data Protection Actof1992, and anysuccessor thereto. 1.10. Fees means any fees due hereunder, including without limitation allTransaction Fees and Subscription Fees. 1.11. Initiator(s) means anindividual person orapplication capable ofcreating and issuing Notifications through theService. OnlyCustomer andits Representative may actasInitiators. 1.12. Notification( s)means messages issued byanInitiatorthrough theService, whether ornot responded tobyContact. 1.13. Representatives means Customersemployees and consultants and CustomersAffiliates and their employees. 1.14. Sensitive Data means any personally identifiable information relating tohealth/genetic orbiometric information; religious beliefs oraffiliations; political opinions orpolitical party membership; labor or trade union membership; sexual preferences, practices ormarital status; national, racial orethnic origin; philosophical ormoral beliefs; criminal record, investigations orproceedings oradministrative proceedings; financial, banking orcredit data; date ofbirth; social security number orother national idnumber, drivers license information; oranyothersensitive data category specifically identified under anyApplicable Laws. 1.15. Service means Providerssoftware-as-a-service, Internet-accessed notification service tosetupand send Notifications, includingbutnot limited thesoftware, hardware, and infrastructure collectively used bytheProvider, which may include third-party components. 1.16. Service Order means theservice order commencing onthe first page ofthe Agreement, which describes theService providedhereunder. 1.17. Standard Personal Information means name, business contact details (work telephone number, cell phone number, e-mailaddress and office address and location), personal contact details (home telephone number, cell phone number, other telephone, e-mailaddress andphysical address), geolocation, and employee IDorother non-identifying IDnumber. 1.18. Subscription Fee means the fees foraccess toand useof theService, including butnot limited toanyactivation fees. 1.19. Transaction Fee means the fees for individual transactions ofsending and/orreceiving Notifications toand from devices. 1.20. User isthecollective term for Initiator(s) and Contact(s).

2.SCOPE OFTHE SERVICE.

2.1. Service. Subject tothe terms and conditions ofthis Agreement, including theExhibits hereto, which are incorporated into thisAgreement byreference, Provider shall provide Customer with access totheService inaccordance with ProvidersDocumentation. Customermay not, and may not allow orassist any other entity to, sublicense, assign, transfer, distribute, rent orsell useoraccess totheService, orremove, alter orobscure any product identification, copyright orother notices.Only Customersand itsAffiliates employees and consultantsmay actasInitiators andalluse ofthe Serviceby CustomersAffiliates and itsand their employees and consultants aresubject totherestrictions set forth inthis Agreement.

2.2. Ownership and Service Components. All rights notexpressly granted toCustomer herein are expressly reserved byProvider. TheService isand shall remain theexclusive property ofProvider and itsProviders. Customer represents and warrants ithas the right andauthority toprovide Provider with theContent foruse inconnection with theService and Provider agrees that Content shall beowned byCustomer. Provider and itsthird-party providers shall have aroyalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetuallicense tousetheContent toperform theService ortouse any suggestions, enhancement requests, recommendations orother feedbackprovided byCustomer, including Users, to incorporate into the Service. Provider may gather Service data for thepurpose ofoptimizing theService. This information includes, but isnot limited to, data regarding memory usage, connection speed and efficiency. Users are subjecttoProvidersterms ofservice and privacy policy available onProviderswebsite, www.onsolve.com/privacy-statement. Customer shall not, and shall notallow orassist any other entityto, create derivative works, modify, decompile, disassemble, orotherwise reverse engineer orattempt todiscover anysource code orunderlying ideas ofany component oftheService, except totheextent (butonly tosuch extent) thatApplicable Law prohibits such restrictions.

ONSOLVE, LLCPage 1of6Customer Initials ________ CONFIDENTIAL AND PROPRIETARYJune 2018Form


2.3. Contact Limit. During this Agreement and foraperiod ofone(1) year thereafter, Providershall have the right (atitsown expense, upon reasonable notice, and nomore frequently than once per calendar year unless prior breach has been uncovered) toinspect thenumberofCustomersContacts. Intheevent the reviewdetermines that Customer hasexceeded itsnumber ofContacts, Customershall payProviderfor theadditional Contacts and thecosts ofsuch reviewwithin ten (10) days.

3.PAYMENT AND TAXES

3.1. Payment. Customer shall pay theFees asset forth ontheService Order tothis Agreement without setoff ordeductions, net thirty30) days from theinvoice date. Payment shall beinadvance, excluding any Fees billed inarrears. Unpaid balances will besubject tointerest

atone andahalf percent (1.5%) per monthor thehighest rate permitted byApplicable Law, whichever isgreater, commencing onthedatethat payment was due.

3.2. Taxes. Unless otherwise itemizedor exempt due toCustomer being agovernmental entity, all payments hereunder areexclusiveofall taxes, and Customer agrees topay any taxes(including any VAT orsales tax), whether foreign, federal, state, local ormunicipal thatmay be imposed upon orwith respect totheService exclusive oftaxes onProvidersnet income.Any such taxes may notbededucted fromtheFees owed toProvider hereunder.

3.3. Message Surcharges. Under nocircumstances shall Provider beliable toCustomer, toany Contact ortoany other person foranycharges orfees that arise from Customersoranindividual personssending or receipt ofaNotificationusing theService, including, withoutlimitation, asaresult of increases inpass-through charges bytelecommunications providers.

4.TERM AND TERMINATION

4.1. Initial Term and Renewal Term. Initial Term and Renewal Term. Unless earlier terminated inaccordance with the terms ofthisAgreement, the Initial Term ofthis Agreement shall begin ontheEffective Date and continue for theperiod set forth ontheService Order ofthis Agreement. Upon completion oftheInitial Term, Customer may renew this Agreement forsuccessive renewal terms (each aRenewalTerm asset forth ontheService Order, byproviding anyofthe following toProvider prior totheend ofthe Initial Termorthen-currentRenewal Term: asigned Service Order for theRenewal Term (inelectronic orhard copy format); apurchase order forpayment foroneadditional year; orpayment forone additional year. Renewal Terms shall beon thesame terms asherein.

4.2. Termination. Ifeither party defaults inanyofitsmaterial obligations under this Agreement and such default has notbeen remediedorcured within thirty (30) days after written notice ofsuch default, orifeither party makes anassignment for thebenefitof creditors, files avoluntary petition inbankruptcy, isadjudicated bankrupt orinsolvent, issubject toappointment ofareceiver orisaparty inany proceedinginany jurisdiction towhich itissubject that has aneffect similar orequivalent toany oftheevents mentioned, thenon-defaulting party mayimmediately terminate this Agreement inaddition toitsother rights and remedies.

4.3. Suspension. Providermay suspend theService: (a) effective immediately upon notice ifCustomer breaches any provision underSection 5. (Customer Obligations); or (b) ifpayment forany portion oftheFees isnot received byProvider within fifteen (15) days after receiptofwritten notice that payment ispast due. Such suspension shall notmodify orlengthen the term ofthis Agreement, nor shall any rights orobligations hereunder bewaived during the suspension period.

4.4. Effects ofTermination. Upon termination orexpiration ofthis Agreement ( i) Provider will upon written request ofCustomer,eraseCustomer data from theproduction servers controlled byProvider, except that: (a)any data stored onProvidersbackup servers shall bedeleted assoon as technically feasible, and inanyevent within ninety(90) daysfrom deletion from production, and Provider agrees that it1)shall discontinue processing such data; and (2) shall maintain theconfidentiality ofsuch data inaccordance with this Agreement; and (b)

Provider may retain report data (eg. date/time ofNotification and number ofNotifications sent) necessary tosupport itsbilling and accountingrecords;( ii) Customer will immediately paytoProvider all amounts dueand payable prior tothedate of termination; ( iii) Customer shallimmediately cease alluseoftheService andreturn ordestroy allcopies, extracts, derivatives and reflections ofthe Service, and uponProvidersrequest, provide written notice that Customer has fully complied with this clause, and (iv) remedies forbreach, rights toaccruedpayments andSections 1 (Definitions), 2.2 (Ownership and Service Components), 2.3 (Contact Limit), 3. (Payment andTaxes), 4.4 (EffectsofTermination), 5 (Customer Obligations), 6 (Confidentiality andSecurity), 8 (Indemnificationand Responsibility), 9 (Limitation ofLiability), and 10 (General) will survive. Upon termination ofthis Agreement forCustomersbreach: (a) Customer will immediately pay toProvider allunpaid Fees that would become due under the then-current term ifsuch termination didnot occur; and (b) Provider shall retain anyFeespaid todate. Upon termination ofthis Agreement forProvidersbreach, Provider will refund anamount equal totheprorated amount ofFeespaid for the remainder ofthe then current term, less any expenses for transactions completed prior tothe date oftermination, which shall becalculated based upon theTransaction Fees.

5.CUSTOMER OBLIGATIONS

5.1. Customer obligations.This Section includes pass-through terms from certain telephony, facsimile, GIS and/orShort MessageService (SMS) vendors and assuch, Provider may modify these terms upon thirty (30) days written notice toCustomer ifreasonablynecessitated due tochanges bythe third party providers. Failure tocomply with these terms could result inthe termination ofcertain criticalservices from Providersvendors which would impact allofProviderscustomers

5.2. Acceptable Use Policy. Customer represents and warrants that itshall only use theService inaccordance with allApplicable Lawsand shall comply with the Acceptable Use Policy attached hereto.

5.3. Data Security. Customer acknowledges and agrees that Provider does not require orpull any specific data from Customer; thatCustomer controls which data and Content is input through theService andwhich data issent and towhom such data issent; and thatProvider only specifically tracks theprivacy regulations oftheUnited States, Canada, and theEuropean Economic Area, Switzerland andJapan with respect totheStandard Personal Information and shall have noobligations with respect toprivacy regulations inother countriesorforother types ofdata. Accordingly: ( i) Customer shall notunder any circumstances, transmit orstore any Sensitive Datato orthrough theService; and (ii) Customer shall not transmit orstore any EU orSwiss Personal Data toorthrough the Service unless: (a) Customer iscertifiedONSOLVE, LLCPage 2of6Customer Initials ________ CONFIDENTIAL AND PROPRIETARYJune 2018Form


under theUS-EUPrivacy Shield Framework andcomplies with thePrivacy Shieldsprinciples inconnection with theprotection andhandlingof itsStandard Personal Informationor Customer hereby represents toProviderthat itsprotection and handling ofStandard PersonalInformation isincompliance with the principles outlined inthe US-EUPrivacy Shield Framework, consistingof: Notice; Choice, Accountabilityfor Onward Transfer; Security; Data Integrity andPurpose Limitation; Access; Recourse; Enforcement and Liability; or (b) Customer hasexecuted the Data Processing Addendum, and insuch case Customer shall fully comply with the Data Processing Addendum. Provideriscertified under theUS-EUPrivacy Shield Framework and complies with the EU-USPrivacy Shield principles initshandling and processingofStandard Personal Information.

6.CONFIDENTIALITY AND SECURITY.

6.1. Confidential Information. During thecourse ofthis Agreement, each party may have access toconfidential, proprietary or tradesecret information disclosed by theother party, including, without limitation, ideas, trade secrets, procedures, methods, systems, andconcepts, whether disclosed orally orinwriting orstored within theService, orbyany other media (Confidential Information Anyinformation related totheService, including butnot limited toDocumentation, security information, and API information, shall bedeemed tobeConfidential Information ofProvider, and any Content shall bedeemed tobeConfidential Information ofCustomer. Each party(theReceiving Party acknowledges that theConfidential Information oftheother party (theDisclosing Party contains valuable trade secrets

and other proprietary information oftheDisclosing Party and that any such Confidential Information will remain thesole andexclusive propertyoftheDisclosing Party. Each party will use Confidential Information only for thepurpose ofperforming under this Agreement, restrictdisclosure ofConfidential Information solely toitsemployees and contractors with aneed toknow, notdisclose such Confidential Informationtoany other entities unless required toperform the terms ofthis Agreement, and otherwise protect theConfidential Information with nolessrestrictive measures than ituses toprotect itsown confidential and proprietary information. Information will notbedeemed ConfidentialInformation ifsuch information: ( a) isgenerally available tothepublic (other than through breach ofthis Agreement); ( b) isreceived from athird party lawfully empowered todisclose such information without being subject toanobligation ofconfidentiality; or (c)was rightfully intheReceiving Partyspossession free ofany obligation ofconfidence at the time itwas communicated tothe Receiving Party. Notwithstandingtheabove, theReceiving Party will notbeinviolation oftheconfidentiality restrictions herein with regard toadisclosure that was inresponsetoavalid order byacourt orother governmental bodyor inaccordance with theTexas Public Information Act, Tex. Gov. Code 552.001 etal., provided that theReceiving Party provides theDisclosing Party with prompt written notice prior tosuch disclosure where reasonablypossible inorder topermit theDisclosing Party toseek confidential treatment ofsuch information. AReceiving Party shall promptly notify theDisclosing Party iftheReceiving Party becomes aware ofany misuseor unauthorized disclosure ofConfidential Information.

6.2. Security. Provider has put inplace commercially reasonable information security procedures designed toprotect andpreventunauthorized access toContent and Contact data.Provider will only processContent inaccordance with the terms andconditions ofthisAgreement and Customersinstructions. Providerssecurity procedures include butarenot limited tophysical security, network security, hosted/data security andweb security. Providermay modify itssecurity proceduresfrom time totimein accordance with changes toindustrystandards, but only inamanner that retains orincreases thestringency ofProviderssecurity obligations.

7.REPRESENTATIONS AND DISCLAIMER

7.1. Mutual Representations. Each party represents and warrants that: (i) ithas the full corporate right, power and authority toenter intothis Agreement, togrant the rights granted hereunder and tofully perform itsobligations under this Agreement; ( ii) theexecution ofthisAgreement bysuch party, and the performance bysuch party ofitsobligations hereunder, does notandwill not violate orconflict with anyagreement towhich such party isaparty orbywhich itisotherwise bound; and (iii) when executed and delivered bysuch party,this Agreementwill constitute the legal, valid and binding obligation ofsuch party, enforceable against such party inaccordance with itsterms.

7.2. Additional Provider Representations. Provider represents and warrants that: (i) theService will conform inall material respects toProvidersDocumentation; and (ii) all customer support, training andother services tobeperformed hereunder shall beperformed inaprofessional and workmanlike manner consistent with industry standards.

7.3. Disclaimer. Provider makes norepresentation, warranty orguaranty, that theService will work with, orbesupported by, allprotocols, networks, operating systems orenvironments; will beerror-free;orthat allNotifications will bedelivered. Customer acknowledges and agreesthat theService isprovided onabest efforts basis and isnot designed, intended, authorized orwarranted tobesuitable forhosting life- support orEMT-based applications orother critical applications where the failure orpotential failure oftheService can cause injury, harm, death, orother grave problems, including, without limitation, delays ingetting medical care orother emergency services, and that any useoftheService tosupport such applications isfully atCustomersrisk and Customer acknowledges that Provider will nothave any liability forissues related tosuch use.EXCEPT ASOTHERWISE EXPRESSLY PROVIDED INTHIS AGREEMENT, THE SERVICE ISPROVIDED ONANAS ISANDASAVAILABLE BASIS WITHOUT WARRANTY OFANY KIND. PROVIDEREXPRESSLY DISCLAIMS ALL OTHERWARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY OR OTHERWISE, REGARDING THE SERVICE, INCLUDING, BUTNOT LIMITED TO, THE IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE.

8.INDEMNIFICATIONAND RESPONSIBILITY

8.1. Provider General Indemnification. Provider will defend, indemnify, and hold harmless Customer and itsemployees ( CustomerIndemnitees from and against any andall third party actions, losses, awards, liabilities, claims, expenses, damages, settlements, fees, penalties and costs ofevery kind and description, including reasonable legal fees and government regulatory fines (collectively, Lossesarising from: (i) any gross negligence orwillful misconduct byProvider; or (ii) any breach ofSection 6byProvider.

8.2. Provider IPIndemnification. Provider will defend, indemnify, and hold harmless theCustomer Indemnitees from and against allLosses arising outofaclaim that theServicedirectly infringes acopyright orpatent issued asoftheEffective Date, orother intellectualproperty right ofathird party. The foregoing obligation ofindemnification does notapply where: (a) CustomersuseoftheService isnot incompliance with theterms of thisAgreement; ( b) Customer has modified theService orany part thereof without Providersexpress, writtenauthorization; ( c) Customer has combined the Service with software, hardware, system, data, orother materials not supplied orauthorized



byProviderwhere theinfringement ormisappropriation relates tosuch combination, unless Providerexpressly authorized such combinationorthecombination was provided for intheDocumentation; ( d) theLoss isasaresult ofContent orContact data; or (e) Customer continuesuseoftheService after being provided modifications that would have avoided thealleged infringement. Intheevent Provider believes thattheService is, orislikely tobe, thesubject ofaninfringement claim, Provider may, atitsoption, (1) procure forCustomer the right tocontinueusing theService under this Agreement, ( 2) replace ormodify theService sothat itbecomes non-infringing but substantially equivalent infunctionality and performance, or (3) ifneither clause (1) or (2) are feasible inspite ofProvidersreasonable efforts, terminate this Agreementand refund aprorated portion of theSubscription Fees based onthe days left inthe Initial Term, less any expenses forusage accrued priortothedate oftermination. The foregoing obligations areProvidersonly obligations and liability inconnection with infringement bytheService.

8.3. Customer Responsibility. To theextent permitted byApplicable Law, Customer will besolely responsible forany and allLosses, arising from: (i) Customersbreach ofSections 5.1and5.2; (ii) third party claims that CustomersContent infringes onanyintellectual propertyrights; or (iii) Customersgross negligence orwillful misconduct.

8.4. Indemnification Procedures. Inthe event Customer seeks indemnification hereunder, Customer shall provide Provider with: (i) prompt written notice ofany claim forwhich indemnification issought; (ii) complete control ofthe defense and settlement ofsuch claim; andiii) reasonable assistance andcooperation insuch defense. Inany proceeding Customer shall have theright toretain, atitsexpense, its

own counsel. Notwithstanding the foregoing, theProvider may notenter into asettlement ofaclaim that involves aremedy other than thepayment ofmoney bytheCustomer without theCustomerswritten consent.

9.LIMITATION OFLIABILITY

9.1. Limitation onLiability. TO THE MAXIMUM EXTENT PERMITTED BYAPPLICABLE LAW, EXCEPT WITH RESPECT TOOBLIGATIONS UNDER SECTION 8 (INDEMNIFICATIONAND RESPONSIBILITY), OR FOR ANY BREACH OFSECTION 5 (CUSTOMEROBLIGATIONS) OR SECTION 6 (CONFIDENTIALITY AND SECURITY): ( a) INNO EVENT SHALL EITHER PARTY BELIABLE TOTHEOTHER PARTY OR ANY OTHER PERSON FOR ANY LOSS OFDATA, REVENUES, PROFITS OR OTHER ECONOMIC ADVANTAGE, ORANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHER SIMILAR DAMAGES OFANYKIND OR NATURE, ( HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF, ORINANY WAY CONNECTED WITH, THESERVICE, EVEN IFTHE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAS BEEN ADVISED OFTHE POSSIBILITY OFSUCHDAMAGES; AND (b) INNO EVENT SHALL THE COLLECTIVE LIABILITY OFEITHER PARTY, ITS AFFILIATES AND ITS AND THEIRDIRECTORS, OFFICERS, EMPLOYEES AND AGENTS EXCEED THE FEES ACTUALLY PAID UNDER THIS AGREEMENT DURING THETWELVE ( 12) MONTHS OFSERVICE PRIOR TOTHE DATE ON WHICH SUCH CLAIM AROSE. TO THE MAXIMUM EXTENT PERMITTEDBYAPPLICABLE LAW, EXCEPT WITH RESPECT TO GROSS NEGLIGENCE ORWILLFUL MISCONDUCT, INNO EVENT SHALLPROVIDER STOTAL CUMULATIVE LIABILITY FOR ANYBREACH OFSECTION 6(CONFIDENTIALITY AND SECURITY) EXCEEDTHREE TIMES (3X) THEFEES ACTUALLY PAID BYCUSTOMER UNDER THIS AGREEMENT DURING THE TWELVE (12)MONTHPERIOD IMMEDIATELY PRECEDING THE DATE FIRST NOTICE ISPROVIDED BYCUSTOMER REFERENCING THE RELEVANTCLAIM HEREUNDER. Customer understands and agrees that the limitation ofliability inthis Agreement forProvider isreasonable and thatProvider would notenter into this Agreement without such limitations.

10.GENERAL

10.1. Force Majeure. Except forpayment obligations, neither party shallbe responsible fordelays orfailures ofperformance resultingfrom acts beyond the reasonable control ofsuch party, including, but not limited toacts ofGod, acts ofwar, riots, acts ofterror and other actsoromissions ofthird parties such as interruptions, delays, ormalfunctions ofservice bythird-party service providers.

10.2. Dispute Resolution.

a) Ifadispute arises out oforrelates tothe Agreement, orthebreach thereof, theparties agree tonegotiate prior toprosecuting asuit fordamages. However, this section does notprohibit the filing ofalawsuit totoll the running ofastatute oflimitations ortoseek injunctive relief. Either party may make awritten request forameeting between representatives ofeach party within fourteen (14) calendar days after receipt ofthe request orsuch later period asagreed bytheparties. Each party shall include, ataminimum, one (1) seniorlevel individual with decision-making authority regarding the dispute. The purpose of this and any subsequent meeting istoattempt ingoodfaith tonegotiate aresolution of thedispute. If, within thirty (30) calendar days after such meeting, theparties have notsucceeded innegotiating aresolution ofthedispute, they will proceed directly tomediation asdescribed below. Negotiation may bewaived byawrittenagreement signed byboth parties, inwhich event theparties may proceed directly tomediation asdescribed below.

b) Iftheefforts toresolve thedispute through negotiation fail, ortheparties waive thenegotiation process, theparties mayselect, within thirty (30) calendar days, amediator trained inmediation skills toassist with resolution ofthedispute. Should they choose thisoption; theCustomerand the Provideragree toact ingood faith intheselection ofthemediator and togive consideration toqualifiedindividuals nominated toactasmediator. Nothing intheAgreement prevents the parties from relying ontheskills ofaperson who istrainedinthesubject matter ofthe dispute oracontract interpretation expert. Iftheparties fail toagree onamediator within thirty (30) calendar daysofinitiation ofthemediation process, themediator shall beselected bytheDenton County Alternative Dispute Resolution Program ( DCAP). The parties agree toparticipate inmediation ingood faith forup tothirty (30) calendar days from thedateofthe first mediation session. TheCustomerand theProviderwill share themediatorsfees equally and theparties will bear their own costs ofparticipation such as fees forany consultants orattorneys they may utilize torepresent them orotherwise assist them inthemediation.

10.3. Publicity. For theduration ofthisAgreement, Provider may use Customersname and logo on theProvider web site and inProviderscollateral marketing materials identifying Customer asapurchaser oftheService. IfProvidersexpected useofCustomersname and/orlogoincludes more than basic identification ofCustomer, Provider shall provide Customer with acopy ofsuch contentfor approval, such approvalnot tobeunreasonably withheld.



10.4. Survival ofTerms. The rights and obligations ofeither party that bytheir nature would continue beyond the termination orexpirationofthis Agreement shall survive termination orexpiration of thisAgreement. For example, theprovisions of thisAgreement regardingindemnification and/or limitation ofliability shall survive termination ofthis Agreement astoany cause ofaction arising under theAgreement.

10.5. Independent Contractor. Providersrelationship with Customer shall bethat ofanindependent contractor, and nothing inthisAgreement shall beconstrued tocreate apartnership, joint venture, principal-agent, oremployer-employee relationship. Neither party willhave orrepresent that ithas the right, power orauthority tobind, contract orcommit theother party ortocreate any obligation onbehalf oftheother party.

10.6. Severability. Ifany term orprovision ofthis Agreement orthe application thereof istoany extent held invalid orunenforceable, theremainder ofthis Agreement shall notbeaffected thereby, and each term and provision hereof shall bevalid and enforced tothe fullest extentofthe law.

10.7. Entire Agreement. This Agreement constitutes theentire agreement and understanding between Customer and Provider andsupersedes allprior and contemporaneous verbal and written negotiations, agreements and understandings, ifany, between theparties. This Agreement cannot bemodified except byawriting signed byanauthorized representative ofeach party. The terms ofthis Agreementshall take precedence over any conflicting terms inpurchase orprocurement documentation, such asapurchase order, acknowledgementform, orother similar documentation. The failure ofeither party toenforce any provision ofthis Agreement, unless waived inwriting bysuchparty, will not constitute awaiver ofthat partysright toenforce that provision oranyother provision ofthis Agreement.

10.8. Notice. Allnotices and consents required orpermitted under this Agreement must beinwriting; must bepersonally delivered orsentbyregistered orcertified mail (postage prepaid), byovernight courier orother nationally recognized carrier, orby facsimile ( receipt confirmed), ineach case toProvidersaddress ontheService Order, Attn: Legal, and toCustomersBusiness Contact ontheService Order, andwill beeffective upon receipt. Each party may change itsaddress for receipt ofnotices bygiving notice of thenew address totheother party.

10.9. Counterparts. This Agreement may beexecuted infacsimile and incounterparts.

10.10.Export Compliance. The Service and other Provider technology, and derivatives thereof may besubject toexport laws andregulations oftheUnited States and other jurisdictions. Customer represents that itisnot named onanyU.S. government denied-party list. Customer will notpermit anyUser toaccess oruse theService inaU.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan orSyria) orinviolation ofanyU.S. exportlaw orregulation, andwill notpermit anyU.S.-sanctioned persons orentities toactasUsers.

10.11.U.S. Government End Users. Asdefined inFAR section 2.101, DFAR section 252.227-7014(a)(1) and DFAR section 252.227- 7014(a)(5) orotherwise, allsoftwareandaccompanying documentation provided inconnection with this Agreement arecommercial items,commercial computer software, and orcommercial computer software documentation. Consistent with DFAR section 227.7202 and FARsection 12.212, any use, modification, reproduction, release, performance, display, disclosure ordistribution thereof byorfortheU.S. Government shall begoverned solely by theterms ofthisAgreement. Customer will ensure that each copy used orpossessed byor for thegovernmentis labeled toreflect the foregoing.

10.12.Assignments. Neither party may assign thisAgreement without theprior written consent oftheother party, except toanAffiliate oranentity that acquires allorsubstantially allofitsbusiness orassets, whether through merger, reorganization orotherwise. Any assignmentinviolation oftheforegoing shall bevoid and ofnoeffect.

PROVIDER:ONSOLVE, LLCCUSTOMER:CITYOFDENTON, TEXAS

Signed: Signed:

PrintedName: PrintedName:

Title: Title:

Date: Date:

ExecutedforExhibitsBandC



EXHIBITCACCEPTABLE USEPOLICY

1. General Terms. 1.1All Content isCustomerssole responsibility. Customer issolely responsible for the integrity and quality oftheContent.

Customer shall beresponsible for, and under nocircumstances will Provider oritsAffiliates oranyoftheir Providers orsuppliersberesponsible, forany loss, damage orliability arising out ofany Content, including anymistakes contained intheContent orthe useorsubjectmatter oftheContent. Further, Customer isresponsible for: (i)any Notifications that aresent through itsaccounts ( other than ifcaused bytheService itself orbreaches byProvider);( ii)allFees accruing from theuse ofthe Service through itsaccount, whether byitsAffiliates anditsand their employees and consultants,; and (iii) allactions ofitsAffiliates, and itsand their employees consultants, asifsuch actions hadbeen conducted byCustomer.

1.2Customer shall beresponsible forprocuring any necessary consents orhaving other legal basis tocontact Contacts withrespect totheprovision ofanydata transmitted through the Service.

1.3Customer shall use any data ituploads into theService inaccordance with any and all restrictions applicable tosuchdataand allApplicable Laws.

1.4Customer will use and permit itsUsers touse theService inaccordance with this Agreement andallApplicable Laws, including without limitation theTelephone Consumer Protection Act, Fair Debt Collections Practices Act, Federal CommunicationsCommission ( FCC orFederal Trade Commission ( FTC rules or regulations and any andallother Applicable Laws related topre-recordedtelephone and/ortext messages and theuseofautomated dialing equipment.

1.5Customer will include, atthebeginning ofeach Notification, itsofficial business orgovernment name. Customer will include, at theend ofeach Notification, atelephone number forCustomer.

1.6Customer will not send anyNotifications tomobile devices owned byaContact unless Customer hasobtained such Contactsopt-inconsent toreceive, orCustomer has other legal basisto send such Contact,pre-recorded, telephone and text Notifications usingautomated dialing equipment.

1.7Customer must provide Contacts with asimple mechanism foropting outorunsubscribing from receiving Notifications, including information onhow toopt-outorunsubscribe.

1.8Customer will not send Notifications tophone numbers thatare emergency numbers and/orother numbers thatmay notbecalled using automated dialing equipment under Applicable Law.

1.9Per Providersfair use policy, CustomerstotalNotifications toanindividual Contactwill not exceed anaverageof one (1) Notification perday(viaany contact method), absent anemergency oraspecific use case fortheContact. Should Customer exceed thisfairuse, theparties will meet todiscuss the reasons, review best practices and determine ifanadjustment toCustomersService plan isnecessary. Due tovendor requirements forensuring Notifications sent bytheService arenotblacklisted, Customer shall adhere tothisfairuse policy.

1.10Customer will not send anyContent that itknows, orhas reason toknow: (i) infringes anothersrights inintellectual property; ii) invades any privacy laws including without limitation anothersright toprivacy and/orany privacy policies ofCustomeror any third-party;

and/or (iii) justifies acomplaint totheFCC and/orFTC. 1.11Customer will not, andwill notpermit itsUsers orany third parties to: (i) engage orfacilitate any unethical, deceptive or

misleading practices inconnection with theuseoftheService; ( ii) usetheService inconnection with any telemarketing, solicitations, donations, sales, spamming orany unsolicited messages ( commercial orotherwise); and/or (iii) provide Content tobetransmitted intheService which: (a) isdefamatory, libelous, obscene, pornographic, orisotherwise harmful; (b) promotes violence, discrimination, illegalactivities, gambling, alcoholic beverages, guns ortobacco; and/or (c) contains orotherwise links toviruses, worms, cancelbots orany otherharmful codeor computer programs designed todisrupt the functionality ofany computer software orhardware ortelecommunicationsequipment.

1.12Customer may send SMS Texts intext format only. 1.13Customer acknowledges and agrees thatNotifications may notbedelivered tothephone ifnot inrange ofatransmission

site, orifsufficient network capacity isnotavailable ataparticular time. Even within acoverage area, factors beyond thecontrol ofthecarriermay interfere with message delivery, including theCustomer'sequipment, terrain, proximity tobuildings, foliage, and weather. Customeracknowledges that urgent Notifications may notbetimely received and that thecarrier does not guarantee that messages will bedelivered.

1.14Customer acknowledges that Provider may block Notifications ( eg. based oninstructions from Contacts, carriers, aggregators, government agencies, etc.).

1.15Customer agrees tomaintain allsecurity regarding its (and itsUsers account ID, password, and connectivity with theService. IfCustomersaccount IDorpassword arestolen, orotherwise compromised Customer isobligated toimmediately change thepassword and inform Provider ofthecompromise.



ExhibitHouseBill89 - Government Code2270

VERIFICATION

I, _______________________________________________, theundersignedrepresentativeof ______________________________CompanyorBusinessnamehereafterreferredtoascompany), beinganadultovertheageofeighteen (18)

yearsofage, verifythatthecompanynamed-above, undertheprovisionsofSubtitleF, Title10, GovernmentCodeChapter2270:

1. DoesnotboycottIsraelcurrently; and2. WillnotboycottIsraelduringthetermofthecontracttheabove-named

Company, businessorindividualwithCityofDenton.

Pursuant toSection 2270.001, Texas Government Code: 1.

with, orotherwise taking anyaction that isintended topenalize, inflicteconomic harmon, orlimit commercial relations specifically with Israel, orwithaperson orentitydoing business inIsrael orinanIsraeli-controlledterritory, butdoesnot include anaction made forordinary businesspurposes; and

2. - profit soleproprietorship, organization, association, corporation, partnership, jointventure, limited partnership, limited liability partnership, oranylimited liability company, including awholly owned subsidiary, majority-owned subsidiary, parent company oraffiliate ofthose entities orbusiness associations thatexist tomakeaprofit.

NameofCompanyRepresentative (Print)

SignatureofCompanyRepresentative

Date


ExhibitSenateBill252 -Government Code2252

CERTIFICATION

I, ______________________________________________, theundersignedrepresentativeof ________________________________________________ Companyorbusinessname) beinganadultovertheageofeighteen (18) yearsof

age, pursuanttoTexasGovernmentCode, Chapter2252, Section2252.152andSection2252.153, certifythatthecompanynamedaboveisnotlistedonthewebsiteoftheComptrolleroftheStateofTexasconcerningthelistingofcompaniesthatareidentifiedunderSection806.051, Section807.051orSection2253.153. Ifurthercertifythatshouldtheabove-namedcompanyenterintoacontractthatisonsaidlistingofcompaniesonthewebsiteoftheComptrolleroftheStateofTexaswhichdobusinesswithIran, SudanoranyForeignTerrorist

ManagementDepartment.

NameofCompanyRepresentative (Print)

SignatureofCompanyRepresentative

Date


Exhibit

CONFLICTOFINTERESTQUESTIONNAIRE - FORMCIQForvendororotherpersondoingbusinesswithlocalgovernmentalentityThisquestionnaire reflectschangesmadetothelawbyH.B. 23, 84thLeg., RegularSession.

This questionnaire isbeing filed inaccordance with Chapter 176, Local Government Code, byavendor who hasabusiness relationship asdefined bySection 176.001(1-a) with alocal governmental entity and thevendor meets requirements under Section 176.006(a).

By law this questionnaire must befiled with the records administrator ofthe local government entity not later than the 7thbusiness day afterthedate thevendor becomes aware of facts that require thestatement tobefiled. SeeSection 176.006(a-1), Local Government Code.

Avendor commits anoffense ifthevendor knowingly violates Section 176.006, Local Government Code. Anoffense under this section isamisdemeanor.

Nameofvendorwhohasabusiness relationship withlocalgovernmental entity. 1

2Check thisboxifyouarefilinganupdatetoapreviously filedquestionnaire.

thThelawrequires thatyou fileanupdated completed questionnaire with theappropriate filing authority not laterthanthe7businessdayafter thedateonwhich youbecame aware that theoriginally filedquestionnaire was incomplete orinaccurate.)

3Name oflocal government officer about whom the information inthis section isbeing disclosed.

Name ofOfficer

This section, (item 3including subparts A, B, C & D), must becompleted foreach officer with whom the vendor has anemployment orother business relationshipasdefined bySection 176.001(1-a), Local Government Code. Attach additional pages tothisForm CIQ asnecessary.

A. Isthe local government officer named inthis section receiving orlikely toreceive taxable income, other than investment income, from thevendor?

Yes No

B. Isthevendor receiving orlikely toreceive taxable income, other than investment income, from orat thedirection ofthe local government officernamed inthis section AND the taxable income isnot received from the local governmental entity?

Yes No

C. Isthe filer ofthis questionnaire employed byacorporation orother business entity with respect towhich the local government officer serves asanofficer ordirector, orholds anownership ofone percent ormore?

Yes No

D. Describe each employment orbusiness and family relationship with the local government officer named inthis section.

4IhavenoConflictofInterest todisclose.

5

Signature ofvendor doing business with thegovernmental entity Date

Certificate OfCompletionEnvelope Id: 57C714A0BAA448A4AA7C0778A88C18A9Status: Completed

Subject: Please DocuSign: City Council Contract 6912 CodeRed Emergency Notification System

Source Envelope:

Document Pages: 17Signatures: 12Envelope Originator:

Certificate Pages: 6Initials: 6Suzzen Stroman

AutoNav: Enabled901B Texas Street

EnvelopeId Stamping: EnabledDenton, TX 76209

Time Zone: (UTC-06:00) Central Time (US & Canada) suzzen.stroman@cityofdenton. com

IPAddress: 129.120.6.150

Record TrackingStatus: OriginalHolder: Suzzen StromanLocation: DocuSign

10/16/2018 10:41:33AM suzzen.stroman@cityofdenton. com

Signer EventsSignatureTimestampSuzzen StromanSent: 10/16/2018 10:50:30AMCompletedsuzzen.stroman@cityofdenton. comViewed: 10/16/2018 10:50:38AM

BuyerSigned: 10/16/2018 10:50:42AMUsing IPAddress: 129.120.6.150City ofDenton

Security Level: Email, Account AuthenticationNone)

ElectronicRecordandSignatureDisclosure: Not Offered via DocuSign

Mack ReinwandSent: 10/16/2018 10:50:45AM

mack.reinwand@cityofdenton. comViewed: 10/16/2018 12:30:03PM

City ofDentonSigned: 10/16/2018 12:31:14PM

Security Level: Email, Account AuthenticationSignature Adoption: Pre-selected StyleNone) Using IPAddress: 129.120.6.150


Pat ClarkSent: 10/16/2018 1:53:34PM

pat.clark@onsolve. comViewed: 10/16/2018 5:27:45PM

CFOSigned: 10/17/2018 9:44:56AM

OnSolve, LLCSignature Adoption: Pre-selected Style

Security Level: Email, Account AuthenticationUsing IP Address: 73.43.182.17None)

ElectronicRecordandSignatureDisclosure: Accepted: 10/16/2018 5:27:45PMID: e26df719- 41b3-4f84-abf4-91f72cd4373d

Melissa KraftSent: 10/17/2018 9:44:59AM

Melissa.Kraft@cityofdenton. comViewed: 10/17/2018 2:14:18PM

Chief Technology OfficerSigned: 10/17/2018 7:59:58PM

City ofDentonSignature Adoption: Pre-selected Style

Security Level: Email, Account AuthenticationUsing IP Address: 104.190.159.195None)


Signer EventsSignatureTimestampTabitha MillsopSent: 10/17/2018 8:00:01PMCompletedtabitha.millsop@cityofdenton. comViewed: 11/7/2018 9:59:40AM

City ofDentonSigned: 11/7/2018 10:01:44AMUsing IPAddress: 129.120.6.150Security Level: Email, Account Authentication

None)


Todd HilemanSent: 11/7/2018 10:01:48AM

Todd.Hileman@cityofdenton. comViewed: 11/7/2018 10:49:31AM

City ManagerSigned: 11/7/2018 10:49:49AM


Security Level: Email, Account AuthenticationUsing IPAddress: 47.190.47.120None) Signed using mobile

ElectronicRecordandSignatureDisclosure: Accepted: 7/25/2017 11:02:14AMID: 57619fbf- 2aec-4b1f-805d-6bd7d9966f21

Jennifer WaltersSent: 11/7/2018 10:49:53AM

jennifer.walters@cityofdenton. comViewed: 11/8/2018 1:33:31PM

City SecretarySigned: 11/8/2018 1:34:15PM


Security Level: Email, Account AuthenticationUsing IPAddress: 129.120.6.150None)


InPerson Signer EventsSignatureTimestamp

Editor Delivery EventsStatusTimestamp

Agent Delivery EventsStatusTimestamp

Intermediary Delivery EventsStatusTimestamp

Certified Delivery EventsStatusTimestamp

Carbon Copy EventsStatusTimestampSherri ThurmanSent: 10/16/2018 10:50:45AM

sherri.thurman@cityofdenton. com

City ofDenton



Cleo SeamanSent: 10/16/2018 12:31:17PM

Cleo.Seaman@onsolve. com



Pat ClarkSent: 10/16/2018 1:53:36PM

accountcontinuity@onsolve. comViewed: 10/16/2018 3:15:35PM



Carbon Copy EventsStatusTimestampStephanie PadgettSent: 10/16/2018 12:31:18PM

Stephanie. Padgett@cityofdenton. com

TS Administrative Assistant

City ofDenton



Jane RichardsonSent: 11/7/2018 10:01:47AM

jane.richardson@cityofdenton. com

Assistant City Secretary

City ofDenton



Jennifer BridgesSent: 11/8/2018 1:34:19PM

jennifer.bridges@cityofdenton. com

Procurement Assistant

City ofDenton



Jane RichardsonSent: 11/8/2018 1:34:20PM

jane.richardson@cityofdenton. comViewed: 11/9/2018 3:55:24PM

Assistant City Secretary

City ofDenton



Notary EventsSignatureTimestamp

Envelope Summary EventsStatusTimestampsEnvelope SentHashed/ Encrypted11/ 8/2018 1:34:20PM

Certified DeliveredSecurity Checked11/ 8/2018 1:34:20PM

Signing CompleteSecurity Checked11/ 8/2018 1:34:20PM

CompletedSecurity Checked11/ 8/2018 1:34:20PM

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Electronic Record andSignature Disclosure

ELECTRONIC RECORD AND SIGNATURE DISCLOSUREFromtimetotime, CityofDenton (we, usorCompany) mayberequiredbylawtoprovidetoyoucertainwrittennoticesordisclosures. Described belowarethetermsandconditions forprovidingtoyousuchnoticesanddisclosures electronically throughyourDocuSign, Inc. DocuSign) Expressuseraccount. Pleasereadtheinformation belowcarefullyandthoroughly,

andifyoucanaccessthisinformation electronically toyoursatisfaction andagreetothesetermsandconditions, pleaseconfirmyouragreementbyclickingthe 'Iagree' buttonatthebottomofthisdocument. Getting paper copiesAtanytime, youmayrequestfromusapapercopyofanyrecordprovidedormadeavailableelectronically toyoubyus. Forsuchcopies, aslongasyouareanauthorized useroftheDocuSignsystemyouwillhavetheabilitytodownloadandprintanydocumentswesendtoyouthroughyourDocuSignuseraccountforalimitedperiodoftime (usually30days) aftersuchdocuments arefirstsenttoyou. Aftersuchtime, ifyouwishforustosendyoupapercopiesofanysuchdocuments fromourofficetoyou, youwillbechargeda $0.00per-pagefee. Youmayrequestdeliveryofsuchpapercopiesfromusbyfollowingtheprocedure describedbelow. Withdrawing your consentIfyoudecidetoreceivenoticesanddisclosures fromuselectronically, youmayatanytimechangeyourmindandtellusthatthereafteryouwanttoreceiverequirednoticesanddisclosuresonlyinpaperformat. Howyoumustinformusofyourdecisiontoreceivefuturenoticesanddisclosure inpaperformatandwithdrawyourconsenttoreceivenoticesanddisclosureselectronically isdescribedbelow. Consequences ofchanging your mindIfyouelecttoreceiverequirednoticesanddisclosuresonlyinpaperformat, itwillslowthespeedatwhichwecancompletecertainstepsintransactions withyouanddeliveringservicestoyoubecausewewillneedfirsttosendtherequirednoticesordisclosures toyouinpaperformat, andthenwaituntilwereceivebackfromyouyouracknowledgment ofyourreceiptofsuchpapernoticesordisclosures. Toindicate tousthatyouarechangingyourmind, youmustwithdrawyourconsentusingtheDocuSign 'WithdrawConsent' formonthesigningpageofyourDocuSignaccount. Thiswillindicatetousthatyouhavewithdrawnyourconsent toreceiverequirednoticesanddisclosures electronically fromusandyouwillnolongerbeabletouseyourDocuSignExpressuseraccounttoreceiverequirednoticesandconsentselectronically fromusortosignelectronically documents fromus. Allnotices and disclosures will besent toyouelectronicallyUnlessyoutellusotherwiseinaccordancewiththeprocedures described herein, wewillprovideelectronically toyouthroughyourDocuSignuseraccountallrequirednotices, disclosures, authorizations, acknowledgements, andotherdocuments thatarerequiredtobeprovidedormadeavailabletoyouduringthecourseofourrelationship withyou. Toreducethechanceofyouinadvertently notreceivinganynoticeordisclosure, weprefertoprovidealloftherequirednoticesanddisclosures toyoubythesamemethodandtothesameaddressthatyouhavegivenus. Thus, youcanreceiveallthedisclosures andnoticeselectronicallyorinpaperformatthroughthepapermaildeliverysystem. Ifyoudonotagreewiththisprocess, pleaseletusknowasdescribedbelow. Pleasealsoseetheparagraph immediately abovethatdescribes theconsequences ofyourelectingnottoreceivedeliveryofthenoticesanddisclosureselectronically fromus.

How tocontact City ofDenton: Youmaycontactustoletusknowofyourchangesastohowwemaycontactyouelectronically, torequestpapercopiesofcertaininformation fromus, andtowithdrawyourpriorconsent toreceivenoticesanddisclosures electronically asfollows: Tocontactusbyemailsendmessagesto: [email protected]

Toadvise City ofDenton ofyour new e-mail addressToletusknowofachangeinyoure-mailaddresswhereweshouldsendnoticesanddisclosureselectronically toyou, youmustsendanemailmessagetousatmelissa.kraft@cityofdenton.comandinthebodyofsuchrequestyoumuststate: yourpreviouse-mailaddress, yournewe-mailaddress. Wedonotrequireanyotherinformation fromyoutochangeyouremailaddress.. Inaddition, youmustnotifyDocuSign, InctoarrangeforyournewemailaddresstobereflectedinyourDocuSignaccountbyfollowingtheprocessforchanginge-mailinDocuSign. Torequest paper copies from City ofDentonTorequestdelivery fromusofpapercopiesofthenoticesanddisclosures previouslyprovidedbyustoyouelectronically, youmustsendusane-mailtopurchasing@cityofdenton.comandinthebodyofsuchrequestyoumuststateyoure-mailaddress, fullname, USPostaladdress, andtelephonenumber. Wewillbillyouforanyfeesatthattime, ifany. Towithdraw your consent with City ofDentonToinformusthatyounolongerwanttoreceivefuturenoticesanddisclosures inelectronicformatyoumay:

i. declinetosignadocument fromwithinyourDocuSignaccount, andonthesubsequentpage, selectthecheck-boxindicatingyouwishtowithdrawyourconsent, oryoumay; ii. sendusane-mailtopurchasing@cityofdenton.comandinthebodyofsuchrequestyoumuststateyoure-mail, fullname, ISPostalAddress, telephonenumber, andaccountnumber. Wedonotneedanyotherinformation fromyoutowithdraw consent.. Theconsequences ofyourwithdrawing consent foronlinedocumentswillbethattransactionsmaytakealongertimetoprocess..

Required hardware and software

OperatingSystems: Windows2000? orWindowsXP? Browsers (forSENDERS): InternetExplorer6.0? oraboveBrowsers (forSIGNERS): InternetExplorer6.0?, MozillaFireFox1.0,

NetScape7.2 (orabove) Email: AccesstoavalidemailaccountScreenResolution: 800x600minimumEnabledSecuritySettings:

Allowpersessioncookies

Usersaccessing theinternetbehindaProxyServermustenableHTTP1.1settingsviaproxyconnection

Theseminimum requirements aresubjecttochange. Iftheserequirements change, wewillprovideyouwithanemailmessageattheemailaddresswehaveonfileforyouatthattimeprovidingyouwiththerevisedhardwareandsoftwarerequirements, atwhichtimeyouwillhavetherighttowithdrawyourconsent.

Acknowledging your access andconsent toreceive materials electronicallyToconfirmtousthatyoucanaccessthisinformation electronically, whichwillbesimilartootherelectronicnoticesanddisclosures thatwewillprovidetoyou, pleaseverifythatyouwereabletoreadthiselectronic disclosureandthatyoualsowereabletoprintonpaperorelectronically savethispageforyourfuturereferenceandaccessorthatyouwereabletoe-mailthisdisclosureandconsenttoanaddresswhereyouwillbeabletoprintonpaperorsaveitforyourfuturereferenceandaccess. Further, ifyouconsenttoreceivingnoticesanddisclosures exclusively inelectronic formatonthetermsandconditionsdescribedabove, pleaseletusknowbyclickingthe 'Iagree' buttonbelow. Bycheckingthe 'IAgree' box, Iconfirmthat:

IcanaccessandreadthisElectronicCONSENTTOELECTRONIC RECEIPTOFELECTRONIC RECORDANDSIGNATURE DISCLOSURES document; and

Icanprintonpaperthedisclosureorsaveorsendthedisclosure toaplacewhereIcanprintit, forfuturereferenceandaccess; and

UntilorunlessInotifyCityofDentonasdescribedabove, Iconsenttoreceive fromexclusively throughelectronicmeansallnotices, disclosures, authorizations, acknowledgements, andotherdocuments thatarerequiredtobeprovidedormadeavailabletomeby CityofDentonduringthecourseofmyrelationship withyou.

of items that are only available from one source ...€¦ · section 3, the acceptance and approval...

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