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SPOTLIGHT | Quality of Two-Wheelers in India Improves Significantly
© 2016 J.D. Power, McGraw Hill Financial. All Rights Reserved.
Charts and graphs extracted from this publication must be accompanied by a statement identifying J.D. Power as the publisher and the J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study
SM as the source. Rankings are based on numerical scores and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
The lower the betterA lower score represents higher quality. This year, the industry experiences a 9% year-over-year improvement in initial quality.
Number of initial quality problems reported by two-wheeler owners has declined by 14 problems per 100 vehicles
Three major factors influencing perceived quality of two-wheelers
Power Circle Ratings
Please note that JDPower.com Power Circle Ratings may not include all information used to determine J.D. Power awards. See more: http://www.jdpower.com/about-us/jdpower-ratings
Brand Performance
What is PP100?J.D. Power evaluates initial quality based on the number of problems experienced per 100 vehicles (PP100).
Greatest contributor to the improvementGreatest year-over-year improvement is in the engine category.
Two-wheeler owners who ride with a pillion report 7% more problems than those who ride solo. The increase in reported problems is particularly notable in the engine, brakes and ride and handling categories.
Owners who ride their two-wheeler 41 kilometres or more per day report 12% more problems than those who ride up to 40 kilometres.
More than three-fourths of two-wheeler owners are first-time buyers, and they report fewer problems than those with previous ownership experience (138 PP100 vs. 199 PP100, respectively).
1
What doesthis number mean?
-14PP100
PillionDriving
KilometersDriven
First-TimeBuyers2 3
Among the best Better than most About average The rest
J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) StudySM
Motorcycle—Economy
AWARD RECIPIENT:Honda Dream Neo
RATINGS FACTORS
AWARD RECIPIENT: Honda Dream Neo
OverallSatisfaction
Fit andFinish Engine Transmission Brake
Ride andHandling
Electricaland Light
Gaugesand Controls
TVS Star City Plus
TVS Sport
Bajaj CT
Honda Dream Yuga
Bajaj Platina
Hero HF Deluxe/Deluxe Eco
Hero Splendor Pro
Mahindra Centuro
Hero Splendor iSmart
Bajaj Discover 100
Hero Splendor+
Hero Passion Pro/Pro TR/Xpro
Economy
J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) StudySM
Scooters—Executive
AWARD RECIPIENTS:TVS Wego/Yamaha Alpha
RATINGS FACTORS
AWARD RECIPIENTS:
TVS Wego
OverallSatisfaction
Fit andFinish Engine Transmission Brake
Ride andHandling
Electricaland Light
Gaugesand Controls
Yamaha Alpha
Honda Activa I
Yamaha Ray/Ray Z
Mahindra Gusto
TVS Jupiter
TVS Zest 110
Hero Pleasure
Suzuki Access
Honda Activa 125
Honda Aviator
Honda Dio
Honda Activa/Activa 3G
Hero Maestro
Executive
J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) StudySM
Motorcycle—Premium
AWARD RECIPIENT:TVS Apache RTR 180
RATINGS FACTORS
AWARD RECIPIENT: TVS Apache RTR 180
OverallSatisfaction
Fit andFinish Engine Transmission Brake
Ride andHandling
Electricaland Light
Gaugesand Controls
TVS Apache RTR 160
Bajaj Avenger
Honda CB Unicorn 160
Bajaj Pulsar 180
Bajaj Pulsar 220
Premium
J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) StudySM
Motorcycle—Upper Executive
AWARD RECIPIENT:Suzuki Gixxer
RATINGS FACTORS
AWARD RECIPIENT: Suzuki Gixxer
OverallSatisfaction
Fit andFinish Engine Transmission Brake
Ride andHandling
Electricaland Light
Gaugesand Controls
Yamaha FZ
Honda CB Unicorn
Bajaj Pulsar 150
Bajaj Discover 150
UpperExecutive
J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) StudySM
Motorcycle—Executive
AWARD RECIPIENT:Hero Super Splendor
RATINGS FACTORS
AWARD RECIPIENT: Hero Super Splendor
OverallSatisfaction
Fit andFinish Engine Transmission Brake
Ride andHandling
Electricaland Light
Gaugesand Controls
Hero Glamour
Honda CB Shine
Bajaj Discover 125
Executive