Provide a platform built on security, privacy, and trust

Maintain an evergreen service

Offer highly configurable and scalable services

Relentless on Security

24 hour monitored physical datacenters

Logical isolation of data between tenants

Segregation of internal datacenter network from the external networks

Encryption at rest and in transit (AD-RMS)

Securing access to services via identity

Data loss prevention

Anti-virus/anti spam

Service Continuity

99.9% uptime

Financial guarantees on uptime

Redundancy in both functionality as well as data

Automated monitoring and recovery systems

24x7 on-call engineering team available to handle issues

Independently Verified

ISO 27001

EU Model Clauses

HIPAA-HITECH

FERPA

FISMA

U.K. G-Cloud IL2

CJIS

Data Maps Customers know where their data is stored

Role based Access Customers know who can access their data and why

Compliance Notifications Customers can stay in the know by choosing to receive updates regarding changes to security, privacy, and audit information

No advertising We don’t build advertising products out of customer data

No data mining We don’t scan the contents of customer email or documents for analytics or data mining

No co-mingling Business data and consumer data are stored separately

Data is portable Customers own the data and can remove their data whenever they choose

Continuous innovation with confidence and control

Insights to help manage changeDirect to customer communications | Organizational readiness content

Build trust and compliance

Security comes firstEvolving standards

Deliver new features and value

Monthly release cadenceMinor & major updatesUp-to-date, no patching

Respond to customer feedback through agile development

Direct feedbackReal-time informationCommon support issues

Deliver new features and value on a frequent cadence

Major changes to Exchange, SharePoint, Lync and YammerNew scenarios and/or servicesChanges that require admins to take actionM

ajor

Major updates examples:• Rights Management Service availability• Office Mobile for iPhone• Real-time Office Web Apps co-authoring • HIPAA/BAA support for SharePoint

Security and performance improvementsIncremental feature improvements and fixesCountry, currency and language expansionM

inor

Minor update examples:• Continuous service reliability improvements• Trials expansion to new markets• Updated Exchange Deployment Assistant• GoDaddy integration

Fewer surprisesNotifications through direct to customer messages

Office 365 Service Updates Wiki

Fewer surprises

Notifications through direct to customer messages

Office 365 Technology blog

Organization readiness

In service Get Started content and online training videos for users

Notify admins about client status: OS, browser, and Office version incompatibility

Running a service brings Microsoft closer to the customer than ever before

Customer engagement

Send-a-smile in-product feedback

Support and community aggregate customers’ issues

Old

New

What is disruptive change?Disruptive changes require you to take action to avoid significant user experience degradation.You will be notified 12 months before having to accept changes Office 365 considers disruptive.

How do we provide notice?We will provide an announcement in the Office 365 Community.Additionally, we provide notice direct to you via email sent to your service’s global admins.

When does the 12-month period start?It begins when general notice is provided in the Office 365 Community.Email notice may be delivered to your service’s global admins after the community announcement.

Customers can mix and match services to meet their requirements

Redundant datacenters and financially backed SLA provide uninterrupted and reliable access

Office 365 is a highly configurable with some customization

Choose the flexibility between cloud and hybrid deployment