office of international services anne kaufman, business manager ben logan, ois intern, pasa student...
TRANSCRIPT
Office of International Services
Anne Kaufman, Business Manager
Ben Logan, OIS Intern, PASA Student
Introduction to Qualtrics:Measuring Customer Service Satisfaction
in the Office of International Services (OIS)
Office of International Services
Learning Objectives
• Participants will learn:– How OIS measures customer service
satisfaction– Useful tips when using Qualtrics– To distribute surveys and analyze results
Office of International Services
Why OIS Conducted a Survey
• Commitment to providing exceptional service
• Improving upon existing services provided
• OIS’ success based on positive relationship with students
• Use student feedback to establish accountability for staff member’s performance
Office of International Services
Methodology
• First survey conducted since 2002
• International Student Focus Group:– Keep survey short, simple, and concise– Use simple language for non-native English
speakers– Keep focus narrow
• Reviewed by Assessment Committee members
• Will repeat survey each semester
Office of International Services
Qualtrics Basics
• Available to all USC Student Affairs staff
• Online survey and analysis
• Also useful for applications, votes, etc.
Office of International Services
Distribution Methods
• Anonymous responses
• Emailed selected students
• Available on OIS Website
• Announced in Weekly Listserv
• Advertised in International Connection Magazine
• Participation Incentives: 3 $25 Gift Cards
Office of International Services
Creating an Account
Go to the USC Qualtrics website:
www.qualtrics.com/academic-solutions/usc
Office of International Services
Questions/Comments:
Contact:– Anne Kaufman
• (213) 740-5272• [email protected]
– Ben Logan• (213) 740-2666• [email protected]