office xp business value nicole von kaenel product manager office enterprise marketing

Office Office XPXP Business ValueBusiness Value

Nicole von KaenelNicole von KaenelProduct ManagerProduct ManagerOffice Enterprise MarketingOffice Enterprise Marketing

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Enterprise Customer FeedbackEnterprise Customer Feedback

Office XP helps solve key business Office XP helps solve key business problems by:problems by: Increasing employee productivityIncreasing employee productivity Unlocking corporate data and making it Unlocking corporate data and making it

easily accessible to end userseasily accessible to end users Improving team collaboration and Improving team collaboration and

document search & managementdocument search & management Connecting customers, suppliers and Connecting customers, suppliers and

partnerspartners Integrating with LOB applicationsIntegrating with LOB applications Increasing software management, Increasing software management,

reliability and securityreliability and security

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Value OpportunityValue Opportunity

Office XP Business ValueOffice XP Business Value

Return on Return on Business Business

ProcessesProcesses

Return on Return on Customer Customer CentricityCentricity

Return on Return on PeoplePeople

Return on ITReturn on IT

Facilitating Facilitating Access to Access to Corporate Corporate

DataData

Connecting Connecting with with

CustomersCustomers

Increasing Increasing Employee Employee

ProductivityProductivity

Embracing Embracing TechnologyTechnology

Business NeedBusiness Need

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Increasing Employee Increasing Employee Productivity: Productivity: BackgroundBackground

Return on people is increased by:Return on people is increased by: Speed of workSpeed of work Quality of outputQuality of output Employee satisfaction and healthEmployee satisfaction and health

Office XP contributes by providing:Office XP contributes by providing: One-click access to commonly used One-click access to commonly used

featuresfeatures Reduced number of steps to complete Reduced number of steps to complete

routine tasksroutine tasks Control over AutoFeaturesControl over AutoFeatures Preventing data lossPreventing data loss

Metrics for measurement include:Metrics for measurement include: Time to complete standard tasksTime to complete standard tasks End user downtimeEnd user downtime

Return on Business

Processes

Return on Customer Centricity


Return on IT

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Increasing Employee Increasing Employee Productivity : Productivity : EvidenceEvidence

Speed of WorkSpeed of Work An independent study conducted by An independent study conducted by

American Institutes for Research shows American Institutes for Research shows that end users complete a list of common that end users complete a list of common tasks significantly faster in Office XP vs. tasks significantly faster in Office XP vs. Office 2000Office 2000

22 users saved an average of 23:36 22 users saved an average of 23:36 minutes on the list of 11 tasksminutes on the list of 11 tasks

Employee satisfaction and healthEmployee satisfaction and health On a seven-point scale, users rated On a seven-point scale, users rated

Office XP easier to use than Office 2000 – Office XP easier to use than Office 2000 – 6.52 vs. 4.196.52 vs. 4.19

Users also were more satisfied with time Users also were more satisfied with time taken to complete tasks in Office XP vs. taken to complete tasks in Office XP vs. Office 2000 – Office 2000 – 6.50 vs. 3.936.50 vs. 3.93

Return on Business

Processes



Return on IT

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Task (average task times in min:sec) Office XP Office 2000 Time Saved

Cut/paste PPT content into new presentation

2:30 3:00 0:30

Add diagram to PPT slide 1:00 4:17 3:17

Apply new PPT design template 0:31 1:35 1:04

Apply new PPT design template 0:21 1:18 0:57

Find & fix formula errors in Excel 4:22 4:53 0:31

Paste Excel table into Word and match format

0:50 3:42 2:52

Import stock data from Web into Excel 1:08 7:31 6:23

Dismiss 10 appt reminders in Outlook 0:07 0:15 0:08

Disable autocorrect functions in Word 4:22 6:05 1:43

Change style/formatting of headings in Word

3:20 4:28 1:08

Merge changes into Word document 1:35 6:38 5:03

TOTAL 20:06 43:42 23:36Study conducted by American Institutes for ResearchStudy conducted by American Institutes for Research

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HealthcareHealthcareLarge International Pharmaceutical Co.Large International Pharmaceutical Co. ““Simplifying the end-user environment is the Simplifying the end-user environment is the

best way to improve our document creation best way to improve our document creation productivity.”productivity.”-Manager of Desktop Engineering -Manager of Desktop Engineering Development and OperationsDevelopment and Operations

REJ analysis projects a 11.0% increase in REJ analysis projects a 11.0% increase in personal and group productivity from personal and group productivity from simplified document creation and simplified document creation and management using smart tags, task panes, management using smart tags, task panes, styles and formatting and application & styles and formatting and application & document recoverydocument recovery

Return on Business

Processes



Return on IT

9


RetailRetailColumbia SportswearColumbia Sportswear A global leader in the design, manufacture, A global leader in the design, manufacture,

marketing and distribution of active outdoor marketing and distribution of active outdoor apparelapparel

"Office XP will simplify our employees' lives by "Office XP will simplify our employees' lives by streamlining the tasks they do every day. It streamlining the tasks they do every day. It also gives our employees a single, familiar also gives our employees a single, familiar productivity environment that will help them to productivity environment that will help them to quickly locate data, analyze it, and make quickly locate data, analyze it, and make informed, fast decisions that will enable us to informed, fast decisions that will enable us to better serve our customers.“better serve our customers.“- - Tim Boyle, President and Chief Executive Tim Boyle, President and Chief Executive OfficerOfficer

Return on Business

Processes



Return on IT

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Facilitating Access to Facilitating Access to Corporate Data: Corporate Data: BackgroundBackground

Return on Business Processes is increased Return on Business Processes is increased by:by: Providing a simple way for users to tap these Providing a simple way for users to tap these

information assetsinformation assets Facilitating collaboration across the Facilitating collaboration across the

organizationorganization Leveraging your existing corporate knowledge Leveraging your existing corporate knowledge

stored in databases and on people’s desktopsstored in databases and on people’s desktops Office XP contributes by providing:Office XP contributes by providing:

Customizable smart tagsCustomizable smart tags SharePoint Team ServicesSharePoint Team Services Unified communication tools in Outlook and Unified communication tools in Outlook and

improved document collaborationimproved document collaboration Easy access to enterprise data and a familiar Easy access to enterprise data and a familiar

front-end for analysisfront-end for analysis Metrics for measurement:Metrics for measurement:

Time to complete standard tasksTime to complete standard tasks Decreased response timeDecreased response time Improved workflow, faster project completionImproved workflow, faster project completion Time to marketTime to market


ProcessesProcesses


Return on People

Return on IT

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Facilitating Access to Facilitating Access to Corporate Data: Corporate Data: EvidenceEvidence

Financial ServicesFinancial ServicesHalifaxHalifax A provider of personal financial services in the A provider of personal financial services in the

UK, Halifax is beginning to roll out Office XP on its UK, Halifax is beginning to roll out Office XP on its 37,000 desktops together with SharePoint Portal 37,000 desktops together with SharePoint Portal ServerServer

"We will be providing a portal to users as well as "We will be providing a portal to users as well as the built in search facilities of SharePoint Portal the built in search facilities of SharePoint Portal Server, giving us the capability for single search Server, giving us the capability for single search across multiple sources. This means we will be across multiple sources. This means we will be able to integrate information from Microsoft able to integrate information from Microsoft Exchange, Office XP as well Web based Exchange, Office XP as well Web based documents into a single information resource."documents into a single information resource." - - Zenon Chomyszyn, Technology ManagerZenon Chomyszyn, Technology Manager


ProcessesProcesses


Return on People

Return on IT

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TechnologyTechnologyMicrosoft Microsoft Microsoft is integrating its own Siebel based CRM Microsoft is integrating its own Siebel based CRM

system to Office XP via customized smart tags system to Office XP via customized smart tags and Outlook 2002. This will enable MS sales and Outlook 2002. This will enable MS sales personnel to access information on customers personnel to access information on customers from within their Office applications and to keep in from within their Office applications and to keep in sync with the wealth of information included in the sync with the wealth of information included in the Siebel system. This simplifies the process sales Siebel system. This simplifies the process sales personnel uses to keep in touch with their personnel uses to keep in touch with their accounts and enables them to spend more time accounts and enables them to spend more time with their customers.with their customers.


ProcessesProcesses


Return on People

Return on IT

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ManufacturingManufacturingNational OilwellNational Oilwell National Oilwell designs, manufactures and sells National Oilwell designs, manufactures and sells

the major mechanical components for both land the major mechanical components for both land and offshore drilling rigs as well as complete land and offshore drilling rigs as well as complete land drilling and well servicing rigsdrilling and well servicing rigs

National Oilwell is deploying a solution to help National Oilwell is deploying a solution to help employees quickly generate proposals using employees quickly generate proposals using Word 2002 running in a digital dashboard with Word 2002 running in a digital dashboard with XML technologies. They are taking advantage of XML technologies. They are taking advantage of smart tags to rapidly link employees with accurate smart tags to rapidly link employees with accurate information on materials, customers, vendors and information on materials, customers, vendors and equipment that resides in the Microsoft .NET equipment that resides in the Microsoft .NET Enterprise Servers, thus enabling employees to Enterprise Servers, thus enabling employees to make more informed decisionsmake more informed decisions(Solution by (Solution by Immedient CorpImmedient Corp))


ProcessesProcesses


Return on People

Return on IT

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Connecting With Customers & Connecting With Customers & Partners: Partners: BackgroundBackground

Return on Customer Centricity is increased Return on Customer Centricity is increased by:by: Better integration of customers, suppliers, Better integration of customers, suppliers,

partners and LOB applicationspartners and LOB applications Better enabling partners Better enabling partners Bringing more value to customers with the Bringing more value to customers with the

same or less resourcessame or less resources Office XP contributes by providing:Office XP contributes by providing:

Standards-based sharing of information with Standards-based sharing of information with XMLXML

Custom customer facing solutions that Custom customer facing solutions that increase value, like one-click access with increase value, like one-click access with smart tags, XSLsmart tags, XSL

Better quality output and collateralBetter quality output and collateral Metrics for measurement:Metrics for measurement:

Improved workflowImproved workflow Process efficiencyProcess efficiency Increased customer valueIncreased customer value Customer and partner satisfactionCustomer and partner satisfaction

Return on Business

Processes


Return on People

Return on IT

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Connecting With Customers & Connecting With Customers & Partners: Partners: EvidenceEvidence

Financial ServicesFinancial ServicesBridge Information SystemsBridge Information Systems A worldwide provider of global financial data A worldwide provider of global financial data

and news, analysis and decision toolsand news, analysis and decision tools ““By making Office XP the front end, Bridge is By making Office XP the front end, Bridge is

principally a data provider into the application principally a data provider into the application that is configured exactly the way the that is configured exactly the way the customer wants. From a client point-of-view, customer wants. From a client point-of-view, it’s the ultimate in simplicity… We are it’s the ultimate in simplicity… We are basically a financial knowledge solution that basically a financial knowledge solution that snaps into their existing productivity tool snaps into their existing productivity tool [Office] framework. This opens up entirely [Office] framework. This opens up entirely new markets, including our competitors and new markets, including our competitors and current customers, who utilize information current customers, who utilize information from throughout their value-chain and who from throughout their value-chain and who demand near-instantaneous data feeds.”demand near-instantaneous data feeds.”-Jeff Woodruff, Director of Internet Products, -Jeff Woodruff, Director of Internet Products, Bridge Information SystemsBridge Information Systems

Return on Business

Processes


Return on People

Return on IT

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Connecting With Customers & Connecting With Customers & Partners: Partners: EvidenceEvidence

Return on Business

Processes


Return on People

Return on IT

ManufacturingManufacturingFord Motor CompanyFord Motor Company Ford has designed a supply chain integration Ford has designed a supply chain integration

solution using Office XP to handle XML at the solution using Office XP to handle XML at the supplier node. Ford electronically notifies supplier node. Ford electronically notifies component suppliers of demand variation component suppliers of demand variation using the XML support Office XP provides in using the XML support Office XP provides in Excel 2002 and BizTalk™ Server. Using Excel 2002 and BizTalk™ Server. Using Office XP, suppliers can quickly provide Office XP, suppliers can quickly provide feedback on their ability to respond to change. feedback on their ability to respond to change. This real-time collaboration enables more This real-time collaboration enables more accurate production scheduling and accurate production scheduling and eliminates incremental costs.eliminates incremental costs.

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Providing a Flexible Way to Address Providing a Flexible Way to Address Business Needs: Business Needs: BackgroundBackground

Return on IT is increased by enhancing:Return on IT is increased by enhancing: ManageabilityManageability ReliabilityReliability SecuritySecurity TrainingTraining

Office XP contributes by:Office XP contributes by: Lowering cost and time to deploy and maintain Lowering cost and time to deploy and maintain

the desktopthe desktop Improving application reliability, and Improving application reliability, and

recoverabilityrecoverability Decreasing the development effort to provide Decreasing the development effort to provide

users with access to informationusers with access to information Including step-by-step interactive trainingIncluding step-by-step interactive training

Metrics for measurement:Metrics for measurement: End user downtimeEnd user downtime Help desk callsHelp desk calls Cost to create standard desktop imageCost to create standard desktop image Solution development costsSolution development costs

Return on Business

Processes


Return on People


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Providing a Flexible Way to Address Providing a Flexible Way to Address Business Needs: Business Needs: EvidenceEvidence

HealthcareHealthcareLarge International Pharmaceutical Co.Large International Pharmaceutical Co. ““Automatic document recovery allows us to Automatic document recovery allows us to

reduce user downtime, plus decrease reduce user downtime, plus decrease helpdesk calls and thus overall support costs.”helpdesk calls and thus overall support costs.”-Manager of Desktop Engineering -Manager of Desktop Engineering Development and OperationsDevelopment and Operations

REJ analysis projects 25% fewer calls to the REJ analysis projects 25% fewer calls to the help desk to resolve common user problems help desk to resolve common user problems and an 18% decrease in the cost of building, and an 18% decrease in the cost of building, testing and maintaining the standard desktop testing and maintaining the standard desktop imageimage

Return on Business

Processes


Return on People


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ResourcesResources

ResourcesResources http://officemarketing/enterprise/businesshttp://officemarketing/enterprise/business

valuevalue http://www.microsoft.com/officehttp://www.microsoft.com/office http://www.microsoft.com/business/valuehttp://www.microsoft.com/business/value

office xp business value nicole von kaenel product manager office enterprise marketing

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