Republic of the PhilippinesDepartment of Finance

INSURANCE COMMISSIONl07l United Nations Avenue

Manila

Circular Letter (CL) No. 2017- 12

Date v'/ March 2017Amends None

CIRCULAR LETTER

: ALL INSURANCE COMPANIES CONCERNED

: GUIDELINES ON THE CONDUCT OF INSURANCE AGENTS'QUALIFYING EXAMINATIONS THROUGH THE AGENTS'CoMPUTERTZED EXAMTNATTONS (ACE) SYSTEM

l-gltsblECN: AJA16006l

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SUBJECT

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PURPOSE

These Guidelines shall contain the terms and conditions governing the conductof lnsurance Agents' Qualifying Examinations through the lnsuranceCommission (lC) Agents' Computerized Examinations (ACE), covering Life,Variable Life and Non-Life lnsurance.

COVERAGE

The applicability of these Guidelines shall be limited to insurance agents'examinations administered through the ACE which is a web-based software.None in these guidelines shall be intended to revise, amend, and/or othenryiserepealthe existing guidelines on the Qualifying lnsurance Agents' Examinations.

REGISTRATION

1. Conduct of the examinations through the ACE shall be limited to locationswhere its existing facilities have been authorized by lC to be accessible,including but not limited to, computer terminals, secured access to lC server,and the web-application.

2. Access to and use of the ACE shall be subject to the following terms andconditions:

Aead Office: P.O. Box 3589 Manila FAX No. 522-14-34 Tel. Nos.523-84-61 to 70 Website: www.insurance.gov.ph

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2.1 Company Account. Primary access login credentials/information for theACE shall be issued by IC to a company upon submission of thefollowing application requirements:

2.1.1 Company Account Registration Form 6nnex e: eCe formOwhich must be signed by the duly authorized company officer,complete with the following information:

About the Company- Name of company- Complete official address- Zip code- Officialtelephonenumber/s- Fax number/s- Officia! company email address for ACE

Co m pa n y Represen tative :- Full name- Position in the company- Number of years in the company- Officialtelephone number/s (Landline and Cellular)- Valid company employee official email address

A company may submit account applications for more than one (1)authorized representatives.

2.1.2 Supporting Documents. The duly accomplished RegistrationForm referred to in ltem 2.1.1. must be accompanied by anAuthorization Letter from the company naming the officerauthorized to sign the registration form. !n the case of companyrepresentative, the same must be accompanied by (a) certifiedtrue copy of company identification card and (b) certificate ofemployment, one (1) set per company representative.

2.2 Notification of Successful Registration. Upon submission ofrequirements for account registration, lC shal! confirm approval of,and/or issue, the company account credentials and other pertinentinformation for use in accessing the ACE through the official emailaddress specified by the company during account registration.

!C reserves the right to reject any application with incomplete informationand/or requirement.

2.3 Company Account Update/s. As lar as practicable, informationaffecting the status of access to ACE shal! be exchanged between lCand a company with existing ACE account through the email addressesprovided during registration, including but not limited to, the following:

2.3.1 Account lnformation Update/s which shal! be filed usingproperly accomplished ACE Form 1:

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2.3.1.1 New or Additional company Representative AccountRegistration

2.3.1.2 Account Deactivation2.3.1.3 Account Reactivation2.3.1.4 Account lnformation Modification

2.3.1.4.1 Company2.3.1 .4.2 Company Representative

The company and/or its authorized representative for the ACEshall immediately file with lC the update/s on any of the aboveinformation.

2.3.2 Announcements and Directives2.3.3 AII other information affecting status of company representative's

access to ACE.

This does not preclude lC from disseminating other vital directives and

announcements on the operations of the ACE to other companies and

entities not yet registered in the system using regular informationchannels.

2.4 Examinee Registration. Companies notified of successful ACE accountregistration shall be eligible, through its authorized representative, tosubmit applications for Qualifying lnsurance Agents' Examinationsadministered through the ACE using the lC issued information. Tosubmit application for examination, the company representative mustcomplete the ACE applicant profile of every examinee:

2.4.1 Basic lnformation2.4.1.1 Exam TYPe2.4.1.2 Given Name2.4.1.3 Middle lnitial2.4.1.4 Surname2.4.1.5 EmailAddress2.4.1.6 User TyPe2.4.1.7 Login Name2.4.1.8 Password (default is usemame@ace)2.4.1.9 Place of Exam2.4.1.10 ComPanY2.4.1.11 Examination Batch2.4.1.12 Home Address2.4.1.13 Phone Number2.4.1.14 Sex2.4.1.15 Date of Birth

2.4.2 Examinee's lD photo with specifications:2.4.2.1 Examinee must be in business attire or in

any shirt with collar2.4.2.2 White background with nameplate2.4.2.3 lmage resolution: 150 x 150 pixels

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2.4.2.4 File Format: JPEG2.4.2.5 File Size: not more than 5 MB

The company representative must ensure and confirm that all applicantinformation submitted in the ACE is true and accurate, and that eachapplicant is properly and timely informed of his registered Login Name,Password and Examination Batch (Schedule) prior to examinations.

2.5Examination Batch (Schedule). ACE can accommodate a maximum ofone hundred twenty-six (126) examinees per day or forty-two (42)examinees per batch. Once the slots in a scheduled batch have alreadybeen taken, it shall no longer be available on the system.

Unless othenrvise directed, availability of ACE conducted examinationsshal! be governed as follows:

2.5.1 Company representative may choose to assign their applicants in

any of the following schedule:

Accommodation of examinees in a particular schedule is on a firstcome first serve basis.

2.5.2 Concerned company representative must register application forscheduled examination no later than five (5) working days prior tothe examination.

2.5.3 Application/s for examination must be paid within two (2) days fromregistration.

2.6Examinee Account Number. Every successfully registered applicationfor examination in the ACE shall be assigned a unique examinee number,

which the lC Licensing Division shall use as reference in the preparation

of Order of Payment for Examination Fee.

2.7Payment. No registered examinee sha!! be eligible to take the Qualifyinglnsurance Agents' Examinations conducted through the ACE unlesspayment therefor is made to the lC Cashier in the form of cash or

company check, managers check or money order in the name of the"tnsurance Commission", amounting to One Thousand Ten Pesos (Php

1,01 0.00) per examinee.

2.SCancellation. Cancellation and/or any modification of examinationapplicant registration shall no longer be allowed three (3) working daysprior to examination.

8:30 A.M.

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2.9Retake. Unsuccessful examinees shall have two (2) options for re-take:

2.9.1.1 Same-day retake in the afternoon, as scheduled by theInsurance Commission; or

2.9.1.2 Re-take on a difterent schedule consistent with ltem 2.5.1hereof, registration of which shall be coursed through theauthorized company representative.

Re-take examination shall be subject to slot availability on a firstcome first serve basis, and payment of examination fee in theamount of Php 1,010.00.

PENALTY FOR IMPROPER USE OF DATA

Grant of authority to access ACE, its existing facilities, including but not limited to,

computer terminals, secured access to lC server, and the web-application, shallbe subject to relevant provisions of Republic Act No. 8792, otherwise known asthe Electronic Commerce Act of 2000 and its lmplementing Rules and

Regulations. !n particular Section 33, Part V of the law prohibits and penalizes

acts constituting unauthorized access including, among others, interference in acomputer system/server or information and communication system and any

access intending to corrupt, alter, steal, or destroy using a computer or othersimilar information and communication devices, without the knowledge and

consent of the owner of the computer or information and communications system.

SAVING CLAUSE

Cases not covered and other clarifications regarding the implementation of this

Circular shall be addressed to the Office of the lnsurance Commissioner, through

the Office of the Deputy lnsurance Commissioner - Management Support

Services for resolution and/or appropriate action.

EFFECTIVITY CLAUSE

This Circular Letter shalltake effect on 97 Mareh 201/

DEN S B. FUNAlnsur, nce Commissioner

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Repubtic of the PhitippinesDepartment of Finance

INSURANCE COMMISSION

AGENTS',COMPUTERIZED EXAMINATIONS (ACE) - FORM 1

I Tvpe of Request and Supportinq Documents:

Type of Request:EJ Register New

AccountEJ upoate Existing Account

Specify Account #,

E DeactivateI ReactivateEl upoate information

of active accountll

I I l. Co m p anv Re p resentative :

Please use additional sheet for additional company representative

Supporting Documents:

E Authorization Letter

E Certified Copy of lDE Certificate of Employment

Companv:

Name of companyComplete official address

Zip codeOfficial telephone number/sFax number/sOfficial company email address

Full name

Position in the companvNumber of vears in the companyOfficial telephone number/s (Landlineand Cellular\Valid company employee official emailaddress

Signature

Authorization:The above-enumerated information has been authorized by this company in relation to transaction with the

lnsurance Commission (lC) on matters pertaining to the Agents' Computerized Examinations (ACE). lt ismy responsibility to immediately inform lC by filing the necessary information on eventuality of any

change and/or modification covering this authorization, including amendmenUs to any of theinformation.Printed Name and Signature of Authorized Officer:

sition

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Repubtic of the PhitippinesDepartment of Finance

INSURANCE COAAMISSION

AGENTS',COMPUTERIZED EXAMINATIONS (ACE) - FORM 1

(Sheet for Additional Companv Representative)

Co m p a nv Re p re se ntative.

Date Received: Received by: Assigned Account #

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Full name

Position in the companvNumber of vears in the companvOfficial telephone number/s (Landlineand Cellular\Valid company employee official emailaddress

Signature

Authorization:The above-enumerated information has been authorized by this company in relation to transaction with thelnsurance Commission (lC) on matters pertaining to the Agents' Computerized Examinations (ACE). lt ismy responsibitity to immediately inform lG by filing the necessary information on eventuality of anychange and/or modification covering this authorization, including amendmenUs to any of theinformation.

Printed Name and Signature of Authorized Officer:

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