offshoring ba v1.0 final
DESCRIPTION
TRANSCRIPT
Agenda
• Welcome 18h30-18h40
• Presentation 18h40–19h10
Can Business Analysis be ‘Offshored’ – Colin Quinn
• Break 19h10-19h25
• Group Discussions 19h25-20h00
• Networking 20h00-20h30
DISCLAIMER
It’s Audience Participation Time!
Context1. In House but offshore BA
2. Outsourced and offshore BA
Remember: There is more to offshore than India
What is In House Offshore BA?
Usually occurs in Global organisations with multiple offices in multiple locations.
Some of the analysis deliverables are produced offshore.
Usually a blended model of offshore and onshore BA resource.
Can be exclusively offshore co-located with development team.
“Benefits” in Offshoring BA?
A JOURNEY…
Let’s start at the very beginning…
…the theory does stack up…
Where does offshore BA work?
Tools to make offshoring BA work
Techniques to make offshore BA work
THE ADVENTUROUS CLIENT
CASE STUDY 1 UK Bank(Global)
OnshoreLead BA
OffshoreTeam of
BAs
• Development of Business Operating Model
• Process Modeling• Implementation
Support
• Leads Reqts Elicitation
• Manages Stakeholders
• Sets direction for the offshore team
Phase 1 Phase 2
• Take on more of Reqts work
• Global Travel• More responsibility
Building a strategic model. Gradually. Over time.
CASE STUDY 1 UK Bank(Global)Key Learning Points
Set Up
Recruitment
Development
Deliver
Ensure there are sufficient resources in
the set up area.
Use telephone and face to face for interview
selection.
Additional use of capability assessments that test ‘actual’ ability.
Outline Career Path to new employees.
Use formal training to ensure consistent
understanding.
Make UK Stakeholders are ‘bought in’.
Communicate, Clarify and Confirm with
Offshore resources.
BUT
Why is it complicated?
Conclusion: OFFSHORE AND OUTSOURCED BA
Making it work: OFFSHORE AND
OUTSOURCED BA Offshore Capability
Time
0-3 months 9-12 months12-18 months
Producing simple requirements offshore
Producing processmaps offshore andComplex requirements onshore
Familiarisation with clientAnd domain
Example Deliverables
Client Supplier• Open Minded
• Looking for strategic capability not quick cost win
• Willing to invest
• Solid onshore BA capability
• Willing to put BAs offshore to learn
Gradu
al in
crea
se in
cap
ability
• Open Minded
• Flexible approach
• Solid offshore BA capability
• Trusted advisor
• Willing to put BAs onshore to show capability