oh 4-1 agenda choice for book review due today articles reviews regarding chapter 3 - communication...
TRANSCRIPT
OH 4-1
Agenda
Choice for book review due today
Articles reviews regarding Chapter 3 - Communication
Test Your Knowledge Chapter 3 – page 68 of the Competency Guide
Chapter 4: Managing Compensation
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Article Reviews
Chapter 3: Communication
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Review Your Learning
Page 68 of the Competency Guide
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Managing Compensation
Hospitality and Restaurant Management
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Chapter Learning Objectives
Establish a policy and procedure for determining employee compensation.
Establish guidelines for merit increases.
Maintain confidentiality of payroll information.
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Compensation—Interested Stakeholders
Employees Want maximum compensation
Owner(s) Concerned about profit, which is reduced when labor
costs are higher
Manager Caught in the middle—wants employees to be well-
paid but must deliver profits for the owner
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Think about it…..
If you are presently working in the foodservice industry, how do you feel about the relationship between your pay and the operation’s profit?
What factors influence your feelings?
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Compensation
All types of wages combined with other rewards or benefits the employee receives as part of a package.
“Wage” refers specifically to the pay received and is a subcategory to compensation.
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Compensation Policies and Procedures Must Be Fair
They must be fair to the employee, employer, and management.
They must be fairly administered.
They must be open and known to all concerned.
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Compensation Control Process
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Factors Affecting Compensation
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Factors Affecting Compensation continued
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Factors Affecting Compensation continued
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Factors Affecting Compensation continued
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Think about it….
Unfairness can take many forms in a business. It is one of the most destructive activities in a business. What does a manager need to do to ensure an organization is fair, pleasant, and successful place to work.
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How Would You Answer the Following Questions?
1. Compensation policies and procedures must be _______.
2. Labor costs are (controllable/noncontrollable).
3. Overtime (one and one-half the hourly rate) must be paid when more than _______ hours are worked weekly.
4. The Equal Pay Act prohibits compensation differences based on _______.
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Merit Pay
Objective—to improve performance and increase productivity
Specific guidelines are required.
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Merit Increases—Consider Performance
Performance standards (benchmarks) should be measurable to determine the quantity and quality of employees’ work.
Some measurement factors may be more important than others.
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Merit Increases—Consider Accomplishments
Some employees do more than “just meet company standards.”
Special accomplishments should be recognized.
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Merit Increases— Consider Current Pay Rate
Where does the employee fall in the pay range for his/her position?
What is the employee’s pay compared to that paid by the competition?
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Merit Increases— Consider Business Goals
Business goals address merit increases from the company’s view.
Some companies increase merit pay when financial expectations are exceeded.
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Think About It….
Are you aware of guidelines for merit increases where you work?
Do you know how they are administered?
What is the attitude toward merit pay in your organization?
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Exceptions to Merit Policies
What about
Employees at the top of a pay range?
Cost of living increases for staff not meeting standards?
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Management Compensation
Managers should be held accountable for achieving standards and attaining reasonable goals.
Managers are often rewarded with a performance bonus rather than a merit increase.
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Performance and Pay Reviews
Performance review cycles are meetings that are scheduled on a regular basis between the employee and the employer to discuss the employee’s job performance.
Performance and pay reviews are typically done annually.
Merit increases should be discussed at the same time.
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Payroll Information Is Confidential
Payroll information should be kept private and confidential.
Restrict access to payroll information.
Each staff member should be counseled to keep pay rates confidential.
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How Would You Answer the Following Questions?
1. The objective of merit pay plans should be to improve _______ and increase _______.
2. The best performance standards should be _______.
3. Persons at the top of a pay range (can/cannot) receive merit pay.
4. Payroll data should be kept _______.
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Key Term Review
Bonuses
Collective bargaining agreement
Commissions
Compensation
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Key Term Review continued
Controllable costs
Fair Labor Standards Act (FLSA)
Merit pay
Noncontrollable costs
Payroll standards
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Key Term Review continued
Performance review cycles
Performance standards
Salaries
Semivariable costs
Wage
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Chapter Learning Objectives—What Did You Learn?
Establish a policy and procedure for determining employee compensation.
Establish guidelines for merit increases.
Maintain confidentiality of payroll information.
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Next Week
Article and review due on Chapter 4: Managing Compensation
Read Chapter 5: Managing Terminations