oh my goodness, i actually affect the world

@liorsmith | liorsmith.wordpress.com

oh my goodnessI actually affect the world


todayI’m going to tell you my story

the beginningadventures of a well-being superhero

themes

now & nextservice design @ the london design festivalUKTI ideas lab


the beginningadventures


the crisisNottingham Trent to Goldsmiths

https://journeytotheplasticocean.files.wordpress.com/2012/09/garbage-patch1.jpg, 2010


adventures of a well-being superherowhy I did it


adventures of a well-being superherobeing a superhero


adventures of a well-being superherooutcome


themesthat arose from the work

FutureGov, 2014, thisislantern.com

social change

well-being (and what designers can do about it)

service design

using performance to make change


projectsalong the way

superhero badges

kensington & chelsea circle

adopt-a-grandma

futuregov

pta social


themeshow they’re working out for me now...


themessocial change


themeswell-being (and what designers can do about it)

shut downGPs told to be in charge of innovating

newparticipatory, citizen-led

private sector: giving up on public sector


themesservice design: process and priniciples


themesservice design: tools


themesservice design on one page


themes using performance to make change(help me think about this one please!)

goofing around makes it safe for others to goof around too


right now...


ukti ideas labdesign in government


UKTI ideas labwhat is the lab?


UKTI ideas labcustomer insight project


UKTI ideas labwhy design in government is important

http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu-ral_meeting_city_council,_Toronto,_9th_January_1911.jpg


UKTI ideas labreasons designers should work in government

it’s a bloody good cause



intellectual challenge:design for everyone



timing:going digital NOW


UKTI ideas labhow design is right now in gov

process:iterative design/agile methodology



data:match qualitative to quantitative



http://www.nesta.org.uk/sites/default/files/i-teams_june_2014.pdf



but reallythis is only the beginning


all civil servants get service design principles training

truly user centred services qualitative research, not just quantitativedemocratic participatory design processes citizen ideas actively encouraged, any timerigorous user testing (ministers’ whims thoroughly user tested)

UKTI ideas labone day

service designers a standard part of all policy strategy teams

+ =


service design@ the london design festival


service design @ LDFwhy I did it


service design @ LDFoutcome

15 events

32 speakers

450 attendees


service design @ LDFprocess


service design @ LDFprocess

service design @ LDF 2014

collaborators

publicity


oh my goodnessI actually affect the world


small differences I makethat add up to a big difference

inspiration- adopt-a-grandma- lectures in other universities (service design/well-being)- saying what I really think

connections- jobs (even if I find out a year later)

service design fringe festival- inspiration, connections, awareness


you affect the world too,whether you like it or not.are you a change concious individual?


resourcesthat I have found usefulevents:nesta talksfuturegov thursdaysdesign against crimeservice design jamgov camp

http://shiftsurrey.org/2014/04/shift-guide/http://www.nesta.org.uk/blog/making-diy-toolkit

https://pbs.twimg.com/profile_images/899435263/dactwitter_logo.png

http://madlab.org.uk/content/tag/nesta/http://thisisservicedesignthinking.com/img/buch.png

other post-grad:CSM - talk to Matt MalpassRCA service design courseKingston sustainabilityLCC service design

organisations:liveworkparticipleSTBYhelen hamlyn centre

learning:this is service design thinkinghelsinki design labservice design networkshift surrey guideDIY toolkit

oh my goodness, i actually affect the world

Design