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OHS Remote Applications Portal for Windows

© 2017 Olathe Health System, Inc.

Version 1.0

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Table of Contents

Prerequisites 3

Adding Trusted Sites to Internet Explorer 4

Signing into and Accessing the Remote Applications Portal for the First Time 8

Launching and Using Applications 15

Adding Additional Applications to the Dashboard 17

Closing and Exiting Applications 18

Signing out and exiting from the Remote Applications Portal 19

Applications that are available to me 20

Notable Items and Troubleshooting Tips 21

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Prerequisites

The following prerequisites have been defined by Information Technology Services (ITS) as a baseline configuration that can be universally supported. Personal liable computer systems and devices that are not owned or maintained by the organization and are running operating systems and other software that either conform to, or do not conform to, the prerequisites defined may also be used to access the Remote Applications Portal and its applications from the internet, but only best effort support can and will be provided. Best effort support of personal liable computer systems and devices will consist only of the Remote Applications Portal itself and its published applications. If a troubleshooting diagnosis by ITS personnel determines an issue to be that of the personal liable computer system or device itself or its connection to the internet, it is the responsibility of the owner of said computer system or device and its connection to the internet to be corrected.

Supported Operating Systems:

Microsoft Windows Vista with Service Pack 2 Microsoft Windows 7 with Service Pack 1 Microsoft Windows 8 Microsoft Windows 8.1 Microsoft Windows 10

Supported Internet Browsers:

Internet Explorer 9 or later Mozilla Firefox Google Chrome

Additional Required Software:

Citrix Web Client 12.0 or later (Citrix Receiver 4.x preferred) o Automatic detection will provide this when accessing the Remote Applications

Portal for the first time. Citrix Netscaler Gateway Endpoint Analysis Plugin 10.5

o Automatic detection will provide this when accessing the Remote Applications Portal for the first time.

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Adding Trusted Sites to Internet Explorer

To help assist in a friendlier, “less button clicking” experience, it is advised that the URL for the Remote Applications Portal be added to Internet Explorer’s “Trusted Sites” list. This procedure has already been performed on computer systems that are maintained by the organization and therefore can be skipped. If you are wanting to connect from your personal computer and are using Internet Explorer running within one of the aforementioned prerequisite operating systems, please perform the following:

Open Internet Explorer and click the tools menu from the menu bar.

Note: If the menu bar is not statically displayed within the Internet Explorer window, press the “ALT” key to display it.

Select “Internet Options” from the Tools menu:

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After the Internet Options window is displayed, select the “Security” tab.

Select the “Trusted Sites” zone from the list of zones provided and then click the “sites” button.

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After the Trusted Sites window has displayed, in the field labeled “Add this website to the zone:” input https://ra.ohsi.com and click “Add”.

After the website has been added to the zone, please close the Trusted Sites windows by clicking “Close” and click “OK” to close the Internet Options window.

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This concludes Adding Trusted Sites to Internet Explorer.

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Signing into and Accessing the Remote Applications Portal for the First Time

Opening and signing into the Remote Applications Portal is as simple as browsing to

your online email account or banking website… Just open Internet Explorer and type in https://ra.ohsi.com and press “Enter”.

The user name and password you will use to access the Remote Applications Portal are the same user name and password you use to login to your computer at work. This is commonly referred to as your “network login”, “domain login”, or “NT login”. You do not need to prepend the name of the domain in which your user name is a part of trailed by the backslash (e.g. AD\) as it is not required, but it is also an acceptable format for your user name if you choose to enter it in this fashion. After entering your user name and password, click the “Log On” button.

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After signing in for the first time, the Remote Application Portal will determine the requirement for the installation of the Citrix Netscaler Gateway Endpoint Analysis Plugin (aka EPA Plugin). Its purpose is to determine if you’re using a home computer or a computer that was issued to you by IT. Clicking the “Skip Check” button will warrant inaccessibility to the Remote Applications Portal. Press the “Download” button to proceed:

Upon clicking the “Download” button you should be prompted to either “Run” or “Save” an installable file. You may save this file if you choose, but we shouldn’t need it again, so simply choose “Run” when prompted:

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The installation of the Citrix Netscaler Gateway Endpoint Analysis Plugin will now begin and a short installation wizard will take you through this process. Simply click “Install” when prompted to do so:

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After the installation succeeds, simply click “Finish” to complete the installation of the Citrix Netscaler Gateway Endpoint Analysis Plugin:

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If required, the Remote Applications Portal will prompt you to download and install a Citrix ICA Client (aka Citrix Receiver). If you’re using a computer that was issued to you by IT or if you’re using a computer in which you’ve accessed a similarly engineered platform such as Cerner, a required version of this software may already be installed and you will not be prompted to perform this installation. In this scenario, the Remote Applications Portal should detect this required software as having been previously installed and automatically redirect you to the Remote Applications Portal Dashboard and you may proceed to page 15 “Launching and Using Applications”.

If indeed you are prompted, please proceed as necessary by checking the provided check box to agree with the provided license agreement and then click the “Install” button:

As had occurred previously during the installation of the Citrix Netscaler Gateway Analysis Plugin, you’ll be prompted to either “Run” or “Save” an installable file. Again, you may save this file if you choose, but we shouldn’t need it again, so simply choose “Run” when prompted:

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The Citrix Receiver installation wizard should now begin. Just like the installation wizard for the Citrix Netscaler Gateway Analysis Plugin, simply click “Install” when prompted:

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Once the installation of Citrix Receiver completes, you should be automatically redirected to the Remote Applications Portal Dashboard and can begin using applications!

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Launching and Using Applications

Launching and using applications is a simple process. To launch an application, simply single left-click on it just as you would a link on a web page.

After a few seconds, Citrix Receiver/Web Client should show that the application is starting:

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Shortly after that, the application you selected should open and operate just as it would running from your computer at the office. If you’re logging into the Remote Applications Portal and launching an application for the first time, it may take 30-45 seconds to open as it must create a “profile” for you just as if you had received a new computer and you’re logging into it for the first time. Each subsequent application you launch or the next time you revisit the Remote Applications Portal, applications will launch substantially quicker.

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Adding Additional Applications to the Dashboard

When you first sign into the Remote Applications Portal, the dashboard shows you the general applications that are available to you, but this doesn’t necessarily mean these are the only applications available to you. If you have a specific application that you use that doesn’t appear immediately on the dashboard, you can add it by using the “+” sign to the left of your browser window and then choosing the category/folder name that contains the application you want to appear on the dashboard and use. If you’re unsure of which category/folder name the application falls under, you may use the “All Apps” category to find the application you’re looking for (listed alphabetically):

In this example, Microsoft PowerPoint was added to the dashboard and is ready for use.

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Closing and Exiting Applications

Closing applications and signing out of the Remote Applications Portal is as easy as if you were working with the applications on your computer locally. To close an application, you can either simply click the close button in the upper right hand corner (“X”) or, depending on the application, close it from the file menu by clicking “file” and then “exit” or “close”.

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Signing out and exiting from the Remote Applications Portal When you’ve finished the tasks that you want to complete and you’ve closed the application(s) within the Remote Applications Portal that you were using, simply click your name towards the upper right and in the drop down menu that is presented, select “Log Off”. After you have signed out you may close your web browser.

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Applications that are available to me

Application availability will vary depending on business requirements and what you need to perform your work remotely. Some of the standard/general purpose applications that may be made available are:

Adobe Reader Internet Explorer (subject to organizational web filtering) Microsoft Office 2010

o Microsoft Excel o Microsoft Outlook o Microsoft PowerPoint o Microsoft Word

Windows Explorer (for accessing network drives and folders)

Any other applications aside from those listed are not considered general purpose and may be subject to licensing restrictions. If you would like to have an application published via the Remote Applications Portal that has not already been made available, you may send a request through the ITS helpdesk. Once ITS has received the request, the application will be submitted for review and testing to ensure compatibility and compliancy with the Remote Applications Portal and all of its dependencies.

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Notable Items and Troubleshooting Tips

When working in the Remote Applications Portal for extended periods of time (e.g. an 8

hour work day), there are a couple of connection configuration items that should be kept in mind.

In order to leave system resources free for others that need to use the Remote Applications Portal, a timeout interval has been set for 8 consecutive hours at which time you will be signed out automatically. Any running applications will continue to function and can be used, but if any additional applications are desired and are not already running, you will need to sign back into the Remote Applications Portal. Likewise, if no applications are currently running, but you are still signed into the Remote Applications Portal, you will be signed out after 8 consecutive hours and will be required to sign in again to launch any applications.

Occasionally, issues may occur with the local computer and/or its network connection to the internet. In instances where network connectivity to the internet is an issue and the instance is brief (a couple of moments generally), depending on your internet service provider, the connection should reestablish itself within a few seconds and you should be able to continue working. In the instance where network connectivity to the internet is a prolonged issue, you will be subject to the 2 hour disconnect/logoff timer. Likewise, if your local computer experiences unresponsiveness or “lock ups” that are brief, the connection should reestablish itself. Or, if the unresponsiveness or “lock ups” warrant an abrupt power cycle of the local computer, for example, the 2 hour time window will apply.

Please Note: It is advised that you regularly save your work.