ok quality conference 2012
TRANSCRIPT
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A T
A M A A T
osts the irst Annual
resented By
Thursday, December 6, 2012
Design is not just what it looks and feels like....design is how it works. - Steve Jobs
Devon Energy Center50th Floor, Downtown Oklahoma City
SHARING OF BEST
PRACTICES CONFERENCE
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THE CHICKASAW NATION
U N I T E D W E T H RIVE
BILL ANOATUBBY, GOVERNOR
WWW.CHICKASAW.NET
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DEAR GUESTS.....
Some of you may not be familiar with the klahoma uality oundation. The oundations mission isto help klahoma organizations become more competitive and improve results through performance excellence.ince 199, we have worked with hundreds of klahoma companies and organizations in their pursuit of continuousimprovement and performance excellence. eve trained over 1,000 examiners using the Malcolm Baldrige Criteriafor erformance xcellence. n total, thousands of employees, business owners and managers have been positivelyimpacted by the klahoma uality oundation, one of the premier state quality award programs in the nited tates.
WelcomeDQGWKDQN \RX VRPXFKIRU DWWHQGLQJ WRGD\VUVWDQQXDO 6KDULQJRI%HVW3UDFWLFHV &RQIHUHQFHe are absolutely delighted to have you as our guest today. This event is intended to provide you the
opportunity to learn best practices from other klahoma companies and organizations
that are widely considered to be role models in their respective industries.
The conference agenda is structured around the Fallin For Business urveys Top 10([HFXWLYH&KDOOHQJHV&RQIHUHQFH VHVVLRQV ZLOO IRFXV RQ PDQDJLQJ FRUSRUDWH UHSXWDWLRQ PDQDJLQJ LQ DQ XQSUHGLFWDEOH HFRQRPLF
climate, improving customer loyalty/retention, keeping pace with the competition and integrating innovation,
creating a culture for innovation, and retaining the best talent. These are all issues that 0or more of the allin or Business respondents reported as top challenges.
ur award recipients add measurable value to klahomas economy. ere are the facts: inners in all business sectors create more jobs.
ealth care winners haveORZHUUDWHVRIPRUWDOLW\DQGFRPSOLFDWLRQVKLJKHUSURWPDUJLQV
and higher improvement levels. mall business winners have demonstrated LQFUHDVLQJVDOHVSURWVDQGPDUNHWVKDUH
ducation organization winners PRUHHIIHFWLYHO\LPSURYHUHDGLQJDQGPDWKHPDWLFVSURFLHQF\DQG
graduation rates.
The klahoma uality oundation is one of those best kept secrets that is right here in our state - ready, willingand able to help organizations establish a foundation for performance improvement. e welcome you to learn more aboutXVDWWHQGVRPHRIRXUHYHQWVLQDQGEHVXUHWRSDVVDORQJRXULQIRUPDWLRQWR\RXUFROOHDJXHV
armly,eather riswold, xecutive irector
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Check InNetworkingContinental Breakfast
elcome - North Ballroom
Terry May, C of MSA/ Chair, klahoma uality oundation
Creating a Culture for Innovation - North Ballroom
avid oods, C, iAnt artnersBrent ouglas,resident, iAnt artners
Networking Break - Exhibit all
eeping Pace with the Competition & Integrating Innovation - Breakout Room 1-2
on Betz, resident, 8QLYHUVLW\RI&HQWUDO2NODKRPD-ession acilitator
Panelists: Evan Anderson, C & ntrepreneur, 2VHEHUJ//&Brian Byrnes, Senior Marketing & Sales,%$V2NODKRPD&LW\7KXQGHU
Sandra Payne, egional of Marketing & Communications, 66+HDOWK&DUHRI2NODKRPDChuck Prucha, C & resident, klahoma Manufacturing Alliance
Chris Reen, resident, 238%&2&RPPXQLFDWLRQV*URXS
Retaining the Best Talent - Breakout Room 3-4
Allyson Young, irector, Management,010 Baldrige Award ecipient
Networking Break - Exhibit all
Managing Your Corporate Reputation - Breakout Room 1-2
ave opez, 2NODKRPD6HFUHWDU\RI&RPPHUFH-ession acilitatorPanelists:Jacque iegel, C & Senior xecutive , &RSSHUPDUN%DQN
Bruce awrence, C & resident, T ealtheith Paul, resident,A ood gg ining roup
Stuart Sullivan, C & ice resident - inance, 4XLN7ULS&RUSRUDWLRQRonnie Irani, C, xploration & resident, B
&RQIHUHQFH$JHQGD2YHUYLHZ
7:15am - 8:00am
8:00am - 8:20am
8:20am - 9:15am
9:15am to 9:30am
9:30am - 10:15am
9:30am - 10:15am
10:15am - 10:30am
10:30am - 11:15am
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Customer oyalty & Retention...Its All About Moments & ow They Matter - Breakout Room3-4
Pete inemiller, Senior uest elations, %$V2NODKRPD&LW\7KXQGHU
Networking Break - Exhibit all
AMA AITY AARS & NCEN/W*HQHUDO%UXFH/LWFKHOG, Commander Air orce Sustainment Center, Tinker Air orce Base
uncheon Address:riving to the ew ormal
Mary allin, overnor of klahomaComments & klahoma uality Awards resentation
Networking Break - Exhibit all
Managing in an npredictable Economic Climate - Breakout Room 1-2
an Collard, Business evelopment eader, tuder roup, 010 Baldrige Award ecipient
etting Acquainted with Baldrige Criteria - Breakout Room 3-4
Jennifer Puckett, uality oundation Trainer Board Member
Networking Break - Exhibit all
Turning Innovation Into ollars - Breakout Room 1-2
avid oods, C, iAnt artnersBrent ouglas, resident, iAnt artners
here o e o rom ere? Taking the Baldrige Criteria to the Next evel - Breakout Room 3-4
Allyson Young, irector, Management,010 Baldrige Award ecipient
Networking our - Exhibit all
10:30am - 11:15am
11:15am - 11:30am
11:30am - 1:00pm
1:00pm - 1:15pm
1:15pm - 2:00pm
1:15pm - 2:00pm
2:00pm - 2:15pm
2:15pm - 3:00pm
2:15pm - 3:00pm
3:00pm - 4:00pm
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Creating a Culture for Innovation - Opening Session8:20am - 9:15am - North Ballroom
Retaining the Best Talent9:30am - 10:15am - Breakout Room 3-4Intended Audience: Human Resources Professionals
Keeping Pace with the Competition & Integrating Innovation9:30am - 10:15am - Breakout Room 1-2
Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers
avid oods, &(2*L$QW3DUWQHUVBrent ouglas, resident, iAnt artners
resenter: Allyson Young, irector, Management, 010 Baldrige Award ecipient
on Betz,3UHVLGHQW8QLYHUVLW\RI&HQWUDO2NODKRPDession acilitatoranelists: Evan Anderson,&(2(QWUHSUHQHXU2VHEHUJ//&; Brian Byrnes, enior Marketing
ales,%$V2NODKRPD&LW\7KXQGHU; Sandra Payne, 3RIDUNHWLQJ&RPPXQLFDWLRQV66
+HDOWK&DUHRI2NODKRPD; Chuck Prucha,&(23UHVLGHQW2NODKRPDDQXIDFWXULQJ$OOLDQFH
Chris Reen,3UHVLGHQW238%&2&RPPXQLFDWLRQV
reat culture wins. t is what sets apart the truly innovative organizations of the world from
the also-rans. nfortunately, most organizations take culture for granted as something that
just happens. n this discussion, we will delve into the importance of culture to an organizations growth, and focus onthe tools and mindset needed to create a true culture of innovation.
7RGD\VZRUNSODFHLVUDSLGO\FKDQJLQJDQGZLWKHUFHFRPSHWLWLRQLQGXVWU\ZLGHUHWDLQLQJWDOHQWFDQEHDVWUXJJOHrganizations spend an enormous amount of money finding and hiring the right talent. et, these
same organizations may not spend the same amount of time retainingthat talent.
e often think of competition and innovation separately. A little creativity and a competitive
spirit can pave the way for innovation. But, your companys latest improvement may quickly be copied and improvedupon by your competitors. This reality of todays highly interconnected and competitive business environment makesLQWHJUDWLQJLQQRYDWLRQLQWR\RXURUJDQL]DWLRQVGDLO\ZRUNDQGFXOWXUHHVVHQWLDOHHSLQJ3DFHZLWKWKH&RPSHWLWLRQwill help guide you to make meaningful change to systematically improve your organization and stay competitive.
- ow to understand your organizations uniqueness and leverage it as a driver for innovation.- The keys to engaging employees in a culture of innovation.- aining clarity around your role as a leader in developing and sustaining a culture of innovation.
Session bjectives:
([DPLQHPHWKRGVXVHGWRFUHDWHDPRWLYDWLRQDOFOLPDWHIRUHDFKHPSOR\HH&UHDWHVKDUHGJRDOVDQGIRVWHUcollaboration.
- etermine ways to understand the workforce climate and adjust accordingly.&RQWLQXRXVFRDFKLQJGDLO\FRDFKLQJFKDUWVV
- inking the mission, expectations, erformance and measures&UHDWLQJDQHPRWLQRDOFRQQHFWLRQZLWKWHDPPHPEHUVWR\RXUEUDQGVHOHFWLRQRQERDUGLQJSURFHVVHV
Session bjectives:- earn how to recognize innovation and what impredes it.- etermine methods udsed to integrate innovation into daily work cycles.- earn how organizations innovate to not only keep pace with but to outperform their competition.
Session escription:
Session escription:
Session escription:
Session bjectives:
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Session escription:
Session escription:
Managing Your Coporate Reputation10:30am - 11:15am - Breakout Room 1-2Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers
ave opez, 2NODKRPD6HFUHWDU\RI&RPPHUFH - Session acilitator
DQDJLQJDQRUJDQL]DWLRQVUHSXWDWLRQKDVEHFRPHLQFUHDVLQJO\GLIFXOWZLWKWKHDGYHQWRIVRFLDOPHGLDDQG WKH
digital age. riven by societys ever higher expectations of ethics and honesty, corporate behavior is being
scrutinized as never before. et, additional rules, policies and laws cannot generate good character. There are someULJKWDQGZURQJZD\VWRGREXVLQHVVDQG\RXUFRPSDQ\VDSSURDFKHVDQGSUDFWLFHVZLOOUHHFWLWVXQGHUO\LQJ
philosophy.
Session bjectives:
- dentify some proactive methods to manage corporate reputation.- xamine techniques organizations use to cultivate ethical behavior system-wide.- iscover how senior leaders can effectively demonstrate an ethical approach to organizational leadership.
anelists: Jacque iegel,&226HQLRU([HFXWLYH3&RSSHUPDUN%DQNBruce awrence,
&(23UHVLGHQW7(*56+HDOWKeith Paul,resident,$*RRG(JJ'LQLQJ*URXS
Stuart Sullivan, &)23)LQDQFH,4XLN7ULS&RUSRUDWLRQ; Ronnie Irani, &(25
xploration & resident of B
Customer Loyalty & Retention...Its All About Moments & How They Matter10:30am - 11:15am - Breakout Room 3-4Intended Audience: Human Resources Professionals, Customer Service Professionals
resenter: Pete inemiller, 6HQLRU3*XHVW5HODWLRQV%$V2NODKRPD&LW\7KXQGHU
3HRSOHGRQRWUHPHPEHUGD\VWKH\UHPHPEHUPRPHQWVRPHQWVDWWHU
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9 AUDIENCE TARGETING
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Session escription:
Session escription:
Managing in an Unpredictable Economic Climate1:15pm - 2:00pm - Breakout Room 1-2Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers
Getting Acquainted with the Baldrige Criteria1:15pm - 2:00pm - Breakout Room 3-4Intended Audience: Continuous Improvement & Quality Professionals; those interested in learning more about Baldrige
resenter: an Collard,Business evelopment eader, tuder roup,010 Baldrige Award ecipient
resenter: Jennifer Puckett, uality oundation Trainer Board Member
npredictable economic times call for business to assess their capacity for suvival. They may need to be preparedto embrace and possibly implement sudden change. hen it comes to leading your organization through turbulenttimes, success comes from Alignment, Action and Accountability.
Building a high-performing and sustainable business can at times seem fairly elusive for those who are working
every day to ensure its success. Many of todays success strategies may be different from what they were just
ten years ago. et, when it comes to what works, quality and peformance excellence are never out of date. The
%DOGULJH&ULWHULDDUHGHVLJQHGWRHQKDQFHFRPSHWLWLYHQHVVE\HQFRXUDJLQJRUJDQL]DWLRQVWR IRFXVRQ WKHWLPHOHVV
strategy of continuous improvement.
Session bjectives:
- earn to align your leadership mindset and resources to create a consistent experience for both your workforceand your customers.
- xamine how to take the right actions quickly and precisely and deploy new approaches throughout theorganization.
- earn to create systems and processes that hold people accoutnable for executing well.
Session bjectives:
/HDUQVRPHRIWKHNH\HOHPHQWVRIHDFKRIWKHVHYHQ%DOGULJH&ULWHULDFDWHJRULHV/HDUQKRZWKH&ULWHULDXHVWLRQVFDQKHOSJXLGH\RXURUJDQL]DWLRQVPDQDJHPHQWDQGRSHUDWLRQV8QGHUVWDQGKRZXVLQJWKH&ULWHULDFDQLPSURYH\RXURUJDQL]DWLRQ
, . .
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Session escription:
Session escription:
Turning Innovation Into Dollars2:15pm - 3:00pm - Breakout Room 1-2Intended Audience: Leadership - Senior Executives, Small Business Owners/Operators, Key Decision Makers, Marketing
Executives, Business Development Executives
Where Do We Go From Here? Taking the Baldrige Criteria to the Next Level2:15pm - 3:00pm - Breakout Room 3-4
Intended Audience: Senior leaders responsible for Quality/Baldrige journey; Quality Professionals
resenters: avid oods,&(2*L$QW3DUQWHUVBrent ouglas,resident, iAnt arnters
resenter: Allyson Young, irector, Management, 010 Baldrige Award ecipient
An organizations ability to manage, organize, cultivate and nurture creative thinking is directly linked to growth and
achievement. nnovation is the primary force that can launch a company as an industry leader and keep it ahead of itscompetition. owever, in many organizations there is no shortage of great ideas. n fact, there can often be idea
RYHUORDG2UJDQL]DWLRQVWKDWJURZVXFFHVVIXOO\KDYHGHYHORSHGZD\VWROWHUWKURXJKDQGXQFRYHUWKHUHDOO\JUHDWLGHDVDQGWRGHYRWHWKHQHFHVVDU\UHVRXUFHVWRWKHPVRWKH\FDQRXULVKQWKLVVHVVLRQZHZLOOIRFXVRQWKHWRROVDQGWULFNVneeded to make that happen.
'R\RXKDYHXHVWLRQVDERXWWKH%DOGULJHFULWHULDWKDW\RXQG\RXUVHOIFRQWLQXDOO\DVNLQJ"I\RXURUJDQL]DWLRQKDValready chosen to follow the Baldrige criteria as your organizations systematic management framework, you will wantto learn more about taking criteria implementation to the next level.
Session bjectives:
- ow to differentiate between great ideas and great opportunities.- ow to say to great ideas that arent great opportunities.+RZWRWHDFKWKHRUJDQL]DWLRQWROWHUDQGXQFRYHUWKHRSSRUWXQLWLHVZLWKRXW\RX
Session bjectives:
&UHDWHDQLPSURYHPHQWSODQ
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Metro Tech is your one-stopcenter for business success!
ur conomic Developmentcoordinators have worked withorganizations of all sizes in nearlyevery industry. They have theexperience and resources tohelp your business. Metro Techwill conduct a needs analysis toidentify your training needs.
or more information email:
or visit www.metrotech.edu
Customized Training for Business
-RESUROLQJIRUVHOHFWLRQRIHPSOR\HHV
Developing or revising a strategic plan
ntegrating new technology
Training your employees
Customized services may include:
mplementing quality principles in your company
Business consulting
Business ncubators
afety training
uccession planning
2013 Executive earning Series: klahomas ot Talent!7KH2NODKRPD4XDOLW\)RXQGDWLRQ24)LQYLWHV\RXWRSDUWLFLSDWHLQWKH
xecutive earning Series: klahomas ot Talent!
To share best practices that stimulate business growth and development in klahoma.
The will facilitate a series of tours which feature successful organizations
that are prior Baldrige and klahoma uality Award recipients Tours include presentations which coverthe essential components of exceptional management practices: organizational leadership, strategic
planning, workforce engagement, customer service, process improvement, and data analysis.
njoy the opportunity to network and participate in best practices sharing with some of
klahomas premier public and private sector leaders. ou will also learn business practices that
are credited with producing thrilled customers, highly engaged employees, and improved outcomes acrossall industries.
Calendar:essions start at 10am and will conclude by pm. unch will be provided.
riday, ebraury 8th
riday, March 8thriday, April 5th
riday, September 13th
riday, ctober 4th
riday, November 15th
MESA, Tulsa
St. Anthony, klahoma CityJenks Public Schools, Jenks
Bama Companies, Tulsa
Boeing Air ogistics, klahoma City
Metro Technology Center, klahoma City
Cost: The cost for each session is . ou provide your own transportation to and from sites.nroll and pay atwww.klahomauality.comExecutiveSeriesor
contact at:[email protected]
Purpose:
Program verview:
hat You ain rom Participating:
2
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&RQIHUHQFH6SHDNHUV3DQHOLVWVEvan Anderson
U$QGHUVRQLVWKH&RIRXQGHURI2VHEHUJ//&WKHIDVWHVWJURZLQJGDWDDQDO\WLFVFRPSDQ\IRURLODQGJDVH[-SORUDWLRQLVWVLQ2NODKRPD2VHEHUJEHOLHYHVLQWKHSULQFLSOHRIGHVLJQLQJVRIWZDUHWKDWDPSOLHVLQJHQXLW\DQGexperience instead of attempting to replace it. nder Mr. Andersons leadership, seberg has grown from an
early stage startup to a company with over clients including several of klahomas largest independents. n theUVWPRQWKVVLQFHFRPPHUFLDOL]LQJLWVVRIWZDUH2VHEHUJKDVJDLQHGRYHUH[SORUDWLRQLVWHQGXVHUVRUHthan 0 of prospective clients become a customer of sebergs within days of an initial meeting. resviously,FRPDQDJHG)RXUVHDV([SORUDWLRQ//&XQGHU&KDUOHV)KDUGLQJUDVXEVLGLDU\RI+DUGLQJ6KHOWRQQF
hile at our eas, he was responsible for our eas holdings in klahoma, operating over 100 wells spanning,000 acres in more than 0 counties throughout the Anadarko Basin. Mr. Anderson holds a Bachelor of Arts fromuke niversity.
8QLYHUVLW\RI&HQWUDO2NODKRPD3UHVLGHQW'RQ%HW]3K'KDVHQR\HGDGLVWLQJXLVKHGFDUHHULQKLJKHGXFDWLRQWKDWspans more than 0 years. e is also known for his diplomacy skills developed through his international activities,PRVWQRWDEO\ZLWKWKH8QLWHGDWLRQVDQGLWVDIOLDWHGQRQJRYHUQPHQWRUJDQL]DWLRQV(QKDQFLQJWKDWUHSXWDWLRQKHFXUUHQWO\LVVHUYLLQJDWKUHH\HDUWHUPRQWKHQWHUQDWLRQDO$VVRFLDWLRQRI8QLYHUVLW\3UHVLGHQWV$83H[HFXWLYH
FRPPLWWHHDQGDVFKDLURILWVRUWK$PHULFDQ&RXQFLOSUHVLGHQW%HW]ZDVVHOHFWHGWRDWWHQGWKH)XOOEULJKW+D\V6HPLQDUIRU3UHVLGHQWV6FKRODUKHOGLQ2PDQDQGRUGDQ3ULRUWRUHWXUQLQJWR&HQWUDOKHVHUYHGDVSUHVLGHQWRIRUWKHDVWHUQ6WDWH8QLYHUVLW\LQ7DKOHXDK2NODVLQFHXO\%HIRUHWKDWKHVHUYHGDVFKDQFHOORUDWWKH8QL-versity of isconsin-iver alls from 00 until his appointment at ortheasetern, and as provost and vice presidentIRU$FDGHPLF$IIDLUVDW3DOPHU&ROOHJH'HYHQSRUWRZDIURP
Mr. Byrnes joined the Thunder organization as vice president of sales and marketing in April 005 and was
SURPRWHGWRKLVFXUUHQWSRVLWLRQLQXQH%\UQHVUHVSRQVLELOLWLHVLQFOXGHRYHUVLJKWRIWLFNHWVDOHVUHWHQWLRQDQGRSHUDWLRQVOX[XU\VXLWHVDOHVDQGKRVSLWDOLW\PDUNHWLQJDQGFRPPXQLFDWLRQVVWUDWHJLHVVXFKDVEUDQGPDQ-agement, advertising, promotions, graphic design, digital media, e-commerce and event presentation.
&DSLWDOL]DLQJRQWKHXQLXHSODWIRUPRIEHLQJ2NODKRPDVUVWSHUPDQHQWSURIHVVLRQDOVSRUWVWHDP%\UQHVKDVOHGthe development of unique programming to extend the Thunder brand throughout the state. reviously, ByrnesVHUYHGDVH[HFXWLYHYLFHSUHVLGHQWRIEXVLQHVVRSHUDWLRQVIRUWKH+V3KRHQL[&R\RWHV3ULRUWR RLQLQJWKH
&R\RWHV%\UQHVEXLOWQHDUO\\HDUVRIH[SHULHQFHZLWKWKH+/V'DOODV6WDUVDQG/%V7H[DV5DQJHUV%\UQHV
is a graduate of t. Marys niversity in an Antonio.
As resident of iAT artners, Mr. ouglas loves to help companies unlock the secrets of organizational andOHDGHUVKLSJURZWK'RXJODVEHJDQKLVFDUHHUDVDQHOHFWULFDOHQJLQHHUEXWODWHUPRYHGLQWRVLJQLFDQWOHDGHUVKLSUROHVVHUYLQJDV&22IRUWZRWHFKQRORJ\FRPSDQLHVDQGDVLFH3UHVLGHQWRI2SHUDWLRQVIRUDJOREDOFRQVWUXFWLRQproducts company prior to joining iAT. uided by his experience in leading organizations and augmented bythe formal training he received as an electical engineer, ouglas brings a unique perspective to his work with
companies and leaders across the nited tates. e focuses not just on developing the right strategy, but also onconverting that strategy into the activities that lead to growth. e is an accomplished strategist and leadership
DGYLVRUDQGLVFXUUHQWO\FRDXWKRULQJDERRNHQWLWOHG7KHQVLJQLFDQW&(27KH$UW6FLHQFHRI7UDQVIRUPD-tional eadership.
U&ROODUGLVDIRUPHUKRVSLWDORSHUDWRUZKRRLQHG6WXGHU*URXSDQLQWHUQDWLRQDOO\NQRZQKHDOWKFDUHFRQVXOWLQJUPLQDIWHUOHDGLQJWKUHHFRQVHFXWLYHWXUQDURXQGVIRUDSXEOLFO\WUDGHGKRVSLWDOV\VWHP$VDFKDPSLRQRILPSURYHPHQWLQLWLDWLYHVZLWKLQKLVKRVSLWDOJURXS&ROODUGVUROHRIFKDQJHDJHQWIRVWHUHGVXFFHVVLQKLVWXUQDURXQG
ZRUN%\LPSOHPHQWLQJWKH6WXGHU*URXSVDSSURDFKWRH[FHOOHQFH&ROODUGKHOSHGKLVOHDGHUVKLSWHDPDQGRUJDQL-]DWLRQPRYHIURPODVWWRUVWDPRQJFRPSDQ\SHHUVLQFRPPXQLW\VDWLVIDFWLRQDQGWKSHUFHQWLOHLQRXWSDWLHQWVDWLVIDFWLRQDOORIZKLFKHDUQHGWKHPWKHLUFRPSDQ\VGLYLVLRQ+LJK)LYHDZDUGLWKLQ6WXGHU*URXS&ROODUGKDVOHGUXUDOHQJDJHPHQWVDVZHOODVODUJHV\VWHPHQJDJHPHQWVOLNH&RPPXQLW\+HDOWK6\VWHPVDQG%D\ORU+HDOWK&DUH6\VWHP+HKDVDOVROHGDFDGHPLFHQJDJHPHQWVDWWKH8QLYHUVLW\RI&KLFDJRDQG28HGLFLQHQ
tuder roup was named mall Business recipient of the Malcolm Baldrige ational uality Award.
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anker as one of the Most owerful omen in Banking and has been named twice as one of the omen to atch.
on Betz
an Collard
Jacque iegel
Brent ouglas
Brian Byrnes
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6DQGUD3D\QHLV5HJLRQDO3RIDUNHWLQJDQG&RPPXQLFDWLRQVIRU66+HDOWK&DUH2NODKRPD6KHKDVRYHU0 years of experience in strategy development, marketing, advertising, and public relations, and she serves as aFRQWLQXRXVXDOLW\LPSURYHPHQWLQVWUXFWRUIRU66+HDOWK&DUH6DQGUDOHGWKHWHDPUHVSRQVLEOHIRU66+HDOWK&DUH2NODKRPDDSSO\LQJIRUDQGEHLQJKRQRUHGZLWKWKH2NODKRPD4XDOLW\$ZDUGIRU([FHOOHQFH6KH
JUDGXDWHGZLWKKRQRUVIURPWKH8QLYHUVLW\RI&HQWUDO2NODKRPDZLWKDDVWHULQ%XVLQHVV$GPLQLVWUDWLRQDQGDBachelor of Business Administration in Marketing. andra served two years on the Board of xaminers for theDOFROP%DOGULJHDWLRQDO4XDOLW\$ZDUGDQGFXUUHQWO\VHUYHVRQWKHDGYLVRU\%RDUGIRUWKH5HGEXG&ODVVLFDQGWKH%RDUGIRUWKH2NODKRPD4XDOLW\)RXQGDWLRQ6KHLVDJUDGXDWHRI/HDGHUVKLS2&&ODVVDQGDPHPEHURIWKH+RVSLWDO3XEOLF5HODWLRQVDUNHWLQJ6RFLHW\LQ2NODKRPD6DQGUDZDVKRQRUHGDVDRXUQDO5HFRUGRPDQof the ear 0 Making a ifference in 010.
UUDQLLV3UHVLGHQW&(2RI5([SORUDWLRQ3URGXFWLRQ3ULRUWRIRUPLQJ55RQQLHZDV6HQLRU3DQGeneral Manager of the estern Business nit for ominion, a ortune 00 company. rior to ominion,5RQQLHVHUYHGDV([HFXWLYH3IRU/RXLV'UH\IXVDWXUDO*DV&RUSUDQLHDUQHGKLV%DFKHORURI6FLHQFHGHJUHH
LQ&KHPLVWU\IURP%RPED\8QLYHUVLW\QGLD+HDOVRKROGVD%DFKHORUVDQGDDVWHUVGHJUHHLQ3HWUROHXP(QJL-QHHULQJIURPWKH8QLYHUVLW\RI2NODKRPDDQGDQ%$IURP2NODKRPD&LW\8QLYHUVLW\+HKDVDOVRFRPSOHWHGWKHManagement rogram offered by the AA in conjunction with arvard niversity. rani serves on the board of theHZERXUQH6FKRRORI3HWUROHXP*HRORJLFDO(QJLQHHULQJDQGWKH6DUNH\V(QHUJ\&HQWHUDWWKH8QLYHUVLW\RI2NODKRPDUUDQLLVFXUUHQWO\VHUYLQJDV&KDLUPDQRIWKH/RQJ5DQJH3ODQQLQJFRPPLWWHHZLWKWKH23$DQG&KDLUPDQRIWKH2NODKRPD(QHUJ\5HVRXUFHV%RDUG
/W*HQHUDO%UXFH$/LWFKHOGLV&RPPDQGHURIWKH$LU)RUFH6XVWDLQPHQW&HQWHU$)6&$LU)RUFHDWHULDO&RP-PDQG$)&7LQNHU$LU)RUFH%DVH2$V$)6&&RPPDQGHUKHHQVXUHVWKH&HQWHUSURYLGHVRSHUDWLRQDO
SODQQLQJDQGH[HFXWLRQRI$LU)RUFH6XSSO\&KDLQ0DQDJHPHQWDQG'HSRW0DLQWHQDQFHIRUDZLGHUDQJHRIDLUFUDIWHQJLQHVPLVVLOHVDQGFRPSRQHQWLWHPVLQVXSSRUWRI$)0&PLVVLRQV+HLVUHVSRQVLEOHIRURSHUDWLRQVZKLFKVSDQthree air logistics complexes, three air base wings, two supply-chain management wings, and multiple remote
operating locations, incorporating more than ,000 military and civilian personnel. n addition, he oversees instal-ODWLRQVXSSRUWWRPRUHWKDQSHUVRQQHOZRUNLQJLQDVVRFLDWHXQLWVDWWKHWKUHH$)6&EDVHV*HQ/LWFK-HOGHQWHUHGWKH$LU)RUFHLQDVDGLVWLQJXLVKHGJUDGXDWHIURPWKH527&SURJUDPDWRUZLFK8QLYHUVLW\ermont. is career spans diverse logistics and acquisition assignments supporting weapon systems at wing,
PDRUFRPPDQG$LU6WDIIDQGWKHRLQW6WDIIOHYHOV+HKDVFRPPDQGHGVXDGURQJURXSOHYHOVLQDGGLWLRQWRFRP-PDQGLQJWZRZLQJVDQGZDVWKH'LUHFWRURI/RJLVWLFV+HDGXDUWHUV3DFLF$LU)RUFHV+LFNDP$)%+DZDLL3ULRU
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Sandra Payne
Jennifer Puckett
Ronnie Irani
t. eneral%UXFH/LWFKHOG
Bruce awrence
HQQLIHU3XFNHWWUVWOHDUQHGDQGEHFDPHHQWKXVLDVWLFDERXWFRQWLQXRXVLPSURYHPHQWVWUDWHJLHVDQGWRROVGXULQJKHUUVWWHUPRQWKH2NODKRPD&LW\3XEOLF6FKRRO%RDUGLQ7RHQKDQFHKHUXQGHUVWDQGLQJRIRUJDQL]DWLRQDODQGprocess improvement strategies from the board perspective, she served as a Malcolm Baldrige ational uality Awardexaminer for the next three years. uring that time, she also served as a judge for the klahoma uality Award. nceVKHUHWLUHGIURPWKH2NODKRPD&LW\3XEOLF6FKRRO%RDUGRI(GXFDWLRQVKHVHUYHGIRUWZR\HDUVDVDQ24$H[DPLQHUDQGWHDPOHDGHUHQQLIHURLQHGWKH24$%RDUGLQDQGLVFXUUHQWO\LQYROYHGLQKHOSLQJWUDLQVWDWHH[DPLQHUVLQWKHSURFHVVRIXQGHUVWDQGLQJDQGDSSO\LQJWKH%DOGULJH&ULWHULDHQQLIHUUHFLHYHGKHUXULV'RFWRUDWHIURPWKH8QL-YHUVLW\RI2NODKRPD&ROOHJHRI/DZDQGVHUYHVDVDQDGXQFWSURIHVVRURI%XVLQHVV/DZDW2NODKRPD&LW\8QLYHU-sitys Meinders chool of Business.
U/DZUHQFHLVWKH3UHVLGHQWDQG&KLHI([HFXWLYH2IFHURI7(*56+HDOWK2NODKRPDVODUJHVWKHDOWKFDUHsystem. is responsibility encompasses T hospitals across klahoma, which includes T BaptistHGLDO&HQWHUDQG7(*566RXWKZHVWHGLFDO&HQWHULQ2NODKRPD&LW\7(*56+HDOWKLVDQ2NODKRPDRZQHGQRWIRUSURWKHDOWKV\WHPHPSOR\LQJRYHUVWDWHZLGH6LQFHRLQLQJ7(*56LQ0U/DZUHQFHKDVVHUYHGDV3UHVLGHQWRI7(*56%DSWLVWDQG7(*566RXWKZHVWHGLFDO&HQWHUVDQG([HFXWLYHLFH3UHVLGHQWDQG&KLHI2SHUDWLQJ2IFHURI7(*56+HDOWK3ULRUWRRLQLQJ7(*56KHZDV6HQLRULFH3UHVL-GHQWDQG&KLHI2SHUDWLQJ2IFHUIRU%DSWLVW+HDOWKLQRQWJRPHU\$ODEDPDIURPDQGVHUYHG\HDUV
DVLFH3UHVLGHQWDW%DSWLVW+HDOWK6\VWHPLQ/LWWOH5RFN$UNDQVDV+HUHFHLYHGDDVWHUV'HJUHHLQ+HDOWK&DUHAdministration from Trinity niversity in an Antonio, and a Bachelors egree from the niversity of Arkansas inayetteville.
An BA franchise executive for 1 seasons, Mr. inemiller currently serves as enior ice resident of the leagues2NODKRPD&LW\7KXQGHULQHPLOOHUVGHSDUWPHQWVHIIRUWVKDYHEHHQUHFRJQL]HGE\'DYLG6WHUQ&RPPLVVLRQHUof the BA, for setting the gold standard for the BA fan experience. n 00, inemiller and his staff led theimplementation of a results-producing customer service program in the inaugural season of the klahoma franchise,XQGHUZKDW&RPPLVVLRQHU6WHUQFDOOHGWKHPRVWFRPSUHVVHGEHJLQQLQJHYHULQSURIHVVLRQDOVSRUWV&ROORJX\
DJD]LQH&KLHI/HDUQLQJ2IFHUDJD]LQHWKH8QLYHUVLW\RIDVVDFKXVHWWVVHQEHUJ6FKRRORIDQDJHPHQWand the ational ports orum have all honored inemiller and the Thunder for exceptional work in the area ofcustomer service. Most recently the American Business Awards recognized the Thunder with a T, one ofWKHQDWLRQVPRVWSUHVWLJLRXVEXVLQHVVDZDUGVDVWKH)URQW/LQH&XVWRPHU6HUYLFH7HDPRIWKH
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ong active in corporate and community leadership positions, ave continues to direct his energies to civic andEXVLQHVVHQGHDYRUVDV6HFUHWDU\RI&RPPHUFHIRUWKH6WDWHRI2NODKRPD*RYHUQRUDU\)DOOLQDSSRLQWHG/RSH]in ebraury of 011 to help lead the states community development efforts and to serve on the governors cabinet./RSH]LVDUHWLUHGRIFHURI6%&&RPPXQLFDWLRQVQRZ$77DQGKHZDVPRPHQWDULO\SUHVLGHQWRIWKH$PHULFDQidelity oundation. Before concluding a -year career with ATT, opez held a number of executive positionsZLWKLWVSUHGHFHVVRUFRPSDQ\LQ+RXVWRQ6W/RXLV6DQ$QWRQLR2NODKRPD&LW\DQG$XVWLQ/RSH]VHUYHGDVDQRIFHURIWKHFRUSRUDWLRQLQFOXGLQJDIRXU\HDUDVVLJQPHQWDVSUHVLGHQWRI2NODKRPDDQGODWHUDVSUHVLGHQWRI
Texas. opez received a Bachelors and Masters degree from ew Mexico niversity.
ave opez
A native of ort orth, Texas, Mr. aul started his career in the food industry with Ben . eith oods, as a LQKHDOVRKHOGWKHSRVLWLRQRI'6IRU\HDUVQHLWKDQGKLVZLIH+HDWKHURSHQHG&KHHYHUV&DIHZKLFKKDVQRZEHHQRSHQIRU\HDUV+HWRRNRYHUIXOOWLPH&KHIGXWLHVDW&KHHYHUV&DIHUGLQis cooking skills are self taught and based on traditional American dishes passed down for generations heavilyOD\HUHGZLWK6RXWKHUQDQG/DWLQ$PHULFDQLQXHQFHVLQFRUSRUDWLQJWKHIUHVKHVWUHJLRQDOLQJUHGLHQWVDYDLODEOHHLWKand eather formed their restaurant company: A ood gg ining roup in 00 soon after they opened ron tarrrban Barbecue. The company now employs close to 00 people. ther klahoma estaurants that A ood gg'LQLQJ*URXSRZQVDQGPDQDJHVEHVLGHV&KHHYHUV&DIHDQGURQ6WDUUDUH5HG3ULPH6WHDN5HSXEOLF*DVWURSXE7XFNHUV2QLRQ%XUJHU&KHHYHUV&DWHULQJDQGVRRQWRRSHQLWFKHQQR
U5HHQLV3UHVLGHQWRI238%&2&RPPXQLFDWLRQV*URXSWKHPXOWLPHGLDGLYLVLRQRI2NODKRPD3XEOLVKLQJ&RP-pany representing, The klahoman, ews.com, The klahoman irect, and multiple custom print and digitalbrands. e also serves as ublisher ofThe Oklahoman&KULVEHJDQKLVFDUHHUDW238%&2LQDVLFH
resident of ales and marketing forThe klahomanDQGWKHQLQZDVQDPHG([HFXWLYHLFH3UHVLGHQWRI238%&2&RPPXQLFDWLRQV*URXS3ULRUWRRLQLQJ238%&25HHQZDVZLWK*DQQHWWHGLD&RLQ5RFKHVWHU
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Sharing of Best Practices Series - AE TE ATE!
Medicine will host Ms. Priscilla Nuwash on Wednesday, January 23rd from 11:30am - 1pm atOU Medicines Samis Education & Conference Center. Reservations are $50 per person and are required
to attend this event.
We look forward to welcoming Priscilla Nuwash, President of Center for Performance Excellence at
Poudre Valley Health System in Fort Collins, Colorado. Ms. Nuwash served in numerous management
capacities including Director of Quality Improvement, the department assigned to operationalize the Baldrige
Criteria for Performance Excellence. During her tenure in that role, Poudre Valley Health System received four
Baldrige site visits, became the only two-time recipient of the Colorado Performance Excellence Peak Award,
and received the 2008 Malcolm Baldrige National Quality Award for Health Care. Ms. Nuwash will talk about
Poudre Valleys continuous improvement journey. If youre in healthcare - you wont want to miss this
fabulous speaker!
Register online at www.klahomauality.compcoming-Events
Thank You!WR28HGLFLQH7KH*UHDWHU2&&KDPEHURI&RPPHUFHIRUVSRQVRULQJWKLVHYHQW
SHARING OF BEST
PRACTICES SERIES
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Congratulations!to the
klahoma ualityAward ecipients
2012
INTERIS ealth
Video aming Technologies
Medicine
THE PURSUIT OF EXCELLENCE.
Kimray is proud to be a part
of a growing and vibrant Oklahoma City.
www.kimray.com
EAMINERS NEEE IN 2013!
The klahoma uality Award process is a
cooperative industry, academic, government
initiative to advance organization performance
excellence, improve competitiveness, and to
provide recognittion of outstanding achieve-ments. This is done by providing expert feed-
back to organizations based on their perfor-
mance relative to the Malcolm Baldrige
&ULWHULDIRU3HUIRUPDQFH([FHOOHQFH
A Board of xaminers is selected and trained
to review, comment upon, and score each ap-
plication, and prepare eedback eports for
the applicants.
f youre interested in serving as an examiner,
please email [email protected]
for more information. xaminer applications
will be accepted through March 1, 01.
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TE AMA AITY NATIN SATES R MEMBERS
MEMBE
E MEMBE
BE MEMBE
AT MEMBE
VIE AMIN TECNIES
IT SAETYBT CMPANIES
nvolvement with the states your business/organization is commited to economic development and performance
H[FHOOHQFHLQ2NODKRPD
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TheAMA AITY NATINsincerely appreciates the generosity of our sponsors for this event
resenting ponsor
uncheon ponsor Chairmans ponsor
Executive ing ponsors
Associate ing ponsors
pecial Thanks & Appreciation to...overnor Mary allin & Staff
Board of irectors:
Terry May / MSA, Board ChairmanClay Cockrill / Boldt Companies, ominating Chair
Connie Schlittler / klahoma ept of uman Services
ave Smith, r. / MTM ecognition
ennifer uckett / Community olunteer
arla raham / klahoma epartment of Commerce
Mike ash / Argent lobal Services
ocky lick / Blitz SA
Sandra ayne / St Anthony ospital, Marketing Co-Chair
Sarah Seagraves / i, Marketing Co-Chair
Steve Soule / all still