A fashion forward, ambitious and self-motivated individual, who wants to pursue a career within buying and merchandising. Having already gained an extensive work experience background inside the fashion retail industry, it has only increased my desire and drive to become successful. I am a bright individual with an excellent eye for detail and design as well as being highly literate and numerical. My main strengths are adaptability, dependability and determination; I try to learn something new from every experience because I believe there is always room for self-improvement both personally and professionally.

French Connection, January 2016 - Present: Floor Supervisor/Key Holder My key job within French Connection is to maximise sales and profitability within the store through excellent visual and customer service standards, and supporting senior management with the effective management of the store.

Key Responsibilities Meeting individual and store sales targets by maximising sales at every

opportunity through the use of ATV, link selling and add on opportunities

Ensuring that the brand ambassador guidelines are being adhered to, and that all sales floor employees are reflective of the company expectations

Effectively and accurately execute floor moves, promotions and range launches ensuring deadlines are met, as well as promoting and delivering excellence in visual standards

Ensuring that all banking and administration is reconciles each time in line with company policies and procedures

Provide a full and comprehensive induction for each new employee, ensuring that all probationary periods are completed in a timely manner as well as providing constructive feedback on a regular basis to the team regarding performance, and develop/coach where needed

Monitoring competitor activity and react/feedback accordingly, by analysing and utilising all reports

Maintain maximum stock availability through effective use of replenishment

Regent Street Clinic, 2014 - 2015: Receptionist/AdministratorGreeting patients in the appropriate manner, with empathy and professionalism. Provided patients with in-depth information regarding aesthetics and travel vaccinations prior to their main consultation.

Key Responsibilities: Balancing patient requests for appointments against consultant diaries Maintaining patient confidentiality at all times

2014 – 2017Nottingham Trent UniversityBA (Hons) Fashion Management

Modules Included:Fashion Textiles Design and Visual

CommunicationProduct

TechnologyBuying and Merchandising Marketing and

CommunicationFashion Management

2010 – 2012Cirencester CollegeA-Levels

English Language BSport Science AInformation Tech APre – TeachingPre – Nursing

2005 – 2010George Spencer Academy9 GCSE’s at grade A*-B

07341845755

oliviaslack93@gmai

l.com

Stapleford,

Nottingham

C O N T A C T P R O F I L E

E X P E R I E N C E

E D U C A T I O N

OLIVIA ANNÈ FOXA S P I R I N G M E R C H A N D I S E R

Communication with clients and stake holders over the phone and face to face Use of bespoke system (DGL) General administration duties consistent with office requirements

H&M, 2013 - 2014: Sales AssistantResponsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that comes to the store. Playing an active role in providing a positive customer experience and driving sales.

Key Responsibilities: Providing friendly and helpful service to

customers Tagging all products to ensure security

procedures are met Carrying out stock replenishment Maintaining high standards of presentation and cleanliness across the store

Demonstrating good product knowledge to customers on key promotions and offers

Primark, 2010 - 2013: Floor Supervisor Primary duties included visual merchandising, general staff management and maintaining through flow at the tills and customer service desk as well as upholding staff moral.

Key Responsibilities: Stock orders and receiving deliveries from distribution

centre Cashing the tills at the beginning and end of the day

as well as midday spot checks Responsible for ensuring high levels of service is maintained at till points

and customer service desk Replenishment and merchandising of stock General supervisory duties which included back to work meetings,

probation period reviews, staff rotas and staff support Dealing with inbound and outbound calls, customer complaints and

queries Reviewing weekly sales figures to ensure maximum sale potential Upholding floor standard Training staff in all aspects of their job role

Amicable Pro-active Enthusiastic Communication Skills Determined and career

minded Highly presentable

Negotiating skills Computer literate Administration skills Commercially aware Up-selling products Highly numerical Merchandising skills Leadership/Training

skills

T E C H N I C A L

Photoshop CAD Visual

Merchandising Management Excel

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References available upon request